ErrorCodeInformation en

C2560/C2060/3560/3060/2560
ApeosPort®
Error Code April 2020 Edition 1
©Fuji Xerox Co., Ltd. All rights reserved.
■ This manual may not be edited, modified or copied in whole or part without the written consent of the publisher.
■ Parts of this manual is subject to change without prior notice.
An error message and error code (***-***) are displayed on the touch screen if printing terminated abnormally because of an error,
or a malfunction occurred in the device.
For faxing, an error code is also displayed on an Activity Report and a Transmission Report Job Undelivered.
Refer to the error codes in the following table to resolve problems.
If an error code is displayed, any print data remaining in the device and information stored in the device's memory is not secured.
If an error code is displayed that is not listed in the following table, or if you cannot resolve an error despite following the
instructions described in the table, contact one of the following support desks according to the product you are using for inquiries.
- Contact your local Fuji Xerox representative.
- Contact our Customer Support Center or your dealers.
Error Code Cause Remedy

Execute the operation again. Also, check whether or not the account limit for the Scan
service is set when the accounting type is Xerox Standard Accounting. If the error still is
An error occurred during the not resolved, contact one of the following support desks according to the product you
002-500
scan job. are using for inquiries.
● Contact your local Fuji Xerox representative.
● Contact our Customer Support Center or your dealers.
Switch off the device power, make sure that the touch screen is blank, and then switch
on the device power. If the same message is displayed again, contact one of the
003-311 An error occurred. following support desks according to the product you are using for inquiries.
003-313 Failed to access the RAM. following support desks according to the product you are using for inquiries.
003-314 Failed to access the NVRAM. following support desks according to the product you are using for inquiries.
1
003-347 Failed to access the SD card. following support desks according to the product you are using for inquiries.
003-348 Failed to access the hard disk. following support desks according to the product you are using for inquiries.
2
A digital code is embedded in
003-701 the document to restrict Use a document in which no digital code is embedded.
duplication.
You tried to copy sides 1 and 2
of a document simultaneously
003-702 specifying different Specify the same Reduce/Enlarge ratio for both sides.
Reduce/Enlarge ratio for each
side.
The Calibration Chart is not
003-703 Place the Calibration Chart properly.
detected correctly.
An error is found in the Execute the calibration again. If the error is not still resolved, contact one of the
calibration pattern read, and following support desks according to the product you are using for inquiries.
003-704
the device may be out of ● Contact your local Fuji Xerox representative.
order. ● Contact our Customer Support Center or your dealers.
Copying is started before the

device exits the Power Saver
mode and detects the change
003-705 for the tray size, when the Cancel copying, and perform the operation for copying again.
paper size set in the tray that
has been changed during the
Power Saver mode.
Unable to store any

003-750 documents using the 2 Sided Check the 2 Sided Book Copying settings.
Book Copying feature.
Unable to process the
document because the
003-751 Increase the resolution or scan area.
specified scan area is too
small.
A mix sized document was to
003-752 be scanned at 600 dpi in Set [Resolution] to [400dpi] or lower, and try scanning again.
Color/2 sided.
The faxed document is Check whether the document is blank or whether the side of the document to be faxed
003-756
completely blank. is loaded correctly.
An incompatible combination
003-760 of feature is specified for Confirm the selected options.
document scan conditions.
An error occurred when

003-763 Change the paper size for the tray, or change the [Paper Type Priority] settings.
reading the Calibration Chart.
Although [Form Overlay] is
003-764 specified, only one document Set a document to use as the form document and a document to overlay.
page is loaded.
Failed to compress the Reduce the resolution or the ratio for [Reduce/Enlarge] to decrease the data size, or split
003-780
scanned document. the data to send it separately.
When enlarging/reducing a
scanned document to the Take one of the following measures:
003-795 paper size specified, the ● Manually enter a reduction/enlargement ratio.
reduction/enlargement ratio ● Change the paper size.
exceeds the allowed range.
on the device power. If the error still is not resolved, contact one of the following support
An error occurred in the
005-275 desks according to the product you are using for inquiries.
document feeder.
3
document feeder.
005-288 following support desks according to the product you are using for inquiries.
document feeder.
document feeder.
010-327 An error occurred in the device. desks according to the product you are using for inquiries.
010-330 An error occurred in the device. following support desks according to the product you are using for inquiries.
4
012-210 Finisher malfunction desks according to the product you are using for inquiries.
5
on the device power. If the same message is displayed again, remove paper from the
finisher tray, and then switch off the device power, make sure that the touch screen is
012-283 Finisher malfunction blank, and then switch on the device power. If the error still is not resolved, contact one
of the following support desks according to the product you are using for inquiries.
012-291 Finisher malfunction following support desks according to the product you are using for inquiries.
6
Switch off the power of the device. Once the display on the control panel turns off,
An error occurred while switch on the power of the device. If the error persists, contact one of the following
012-333 download the software for support desks according to the product you are using for inquiries.
Hole punch unit controlling. ● Contact your local Fuji Xerox representative.
finisher.
An error occurred while
downloading the software for
the stapleless stapler
controlling.
The staple cartridge needs to
012-405 Prepare a new staple cartridge.
be replaced soon.
The booklet staple cartridge
012-406 [R2] needs to be replaced Prepare a new staple cartridge.
soon.
The booklet staple cartridge
012-407 [R3] needs to be replaced Prepare a new staple cartridge.
soon.
The finisher's hole punch
012-417 Empty the hole punch waste container.
waste container is full.
finisher.
Booklet Unit.
Booklet Unit.
7
Booklet Unit.
Booklet Unit.
Booklet Unit.
Switch off the power of the device. Once the display on the control panel turns off,
switch on the power of the device. If the error persists, contact one of the following
An error occurred in the Hole
013-250 support desks according to the product you are using for inquiries.
punch unit.
Turn the device off and then on, and then execute the operation again. If the error still
is not resolved, contact one of the following support desks according to the product you
013-291 are using for inquiries.
finisher.
finisher.
stapleless stapler.
stapleless stapler.
software.
8
software.
software.
software.
software.
software.
software.
software.
software.
document feeder.
software
An error occurred during Switch off the device power, make sure that the touch screen is blank, and then switch
initialization of the high on the device power. If the error still is not resolved, contact one of the following support
016-232 compression board. Otherwise, desks according to the product you are using for inquiries.
the high compression board is ● Contact your local Fuji Xerox representative.
not supported on your device. ● Contact our Customer Support Center or your dealers.
9
software.
An error occurred in the on the device power. If the error still is not resolved, contact one of the following support
016-234 Authentication feature of the desks according to the product you are using for inquiries.
device. ● Contact your local Fuji Xerox representative.
016-241 IP FAX[SIP] Kit is not installed. The optional IP FAX[SIP] Kit is required.
Automatic update of the self-
signed certificate failed.
10
11
An error occurred between the on the device power. If the same message is displayed again, contact one of the
016-346 device and the device following support desks according to the product you are using for inquiries.
connected. ● Contact your local Fuji Xerox representative.
12
13
The user name or password for
802.1x authentication does Confirm and correctly enter the user name or password in the setting of Ethernet 1. If
016-400
not match in the setting of the error still is not resolved, check whether the network environment is set correctly.
Ethernet 1.
The 802.1x authentication
Set the authentication method of the device to the same method as set for the
016-401 method cannot be processed
authentication server in the setting of Ethernet 1.
in the setting of Ethernet 1.
Confirm the network connection of Ethernet 1 and switch setting of the authentication
The authentication connection
016-402 device physically connected to the device via a network, and check whether it is
of Ethernet 1 timed out.
connected to the device correctly.
14
Confirm the authentication server and store the root certificate of the server certificate
The root certificate of Ethernet of the authentication server into the device. If you cannot acquire the root certificate of
016-403
1 did not match. the server certificate, remove the check mark from [Server Certificate Verification] of
[IEEE 802.1X Settings] of Ethernet 1 on the touch screen.
Execute the operation again. If the same message is displayed again, contact one of the
802.1x authentication error for following support desks according to the product you are using for inquiries.
016-404
Ethernet 1 occurred. ● Contact your local Fuji Xerox representative.
016-405 Initialize the certificate.
certificate stored in the device.
Take one of the following measures:
An error occurred in the SSL 1. Store an SSL client certificate in the device, and set it as the SSL client certificate.
016-406
client certificate. 2. If an SSL client certificate cannot be set on the device, select an option other than
[EAP-TLS] in [Authentication Method].
After automatically obtained

the IP address, the device
016-407 Modify the customized program and install it again.
failed to retrieve proxy server
settings from the DHCP server.





A paper tray is removed from
016-421 Insert the removed paper tray to the device.
the device.
15
Perform the following:
● When another error message is displayed, solve the problem first.
● When the printer is in maintenance mode, complete the maintenance operation.
● When another device is accessing the device, wait until the access is complete.
If the problem persists, switch off the device power, make sure that the touch screen is
016-422 The device is off-line.
blank, and then switch on the device power. If the same message is displayed again,
contact one of the following support desks according to the product you are using for
inquiries.
Perform the following:
● When another error message is displayed, solve the problem first.
● When a user is using the device control panel, complete the user operation.
● When another device is accessing the device, wait until the access is complete.
If the problem persists, switch off the device power, make sure that the touch screen is
016-423 The device is off-line.
blank, and then switch on the device power. If the same message is displayed again,
inquiries.
Exit the Power Saver mode. If the problem persists, switch off the device power, make
sure that the touch screen is blank, and then switch on the device power. If the same
The device is in Power Saver message is displayed again, contact one of the following support desks according to the
016-424
mode. product you are using for inquiries.
Exit the Power Saver mode. If the problem persists, switch off the device power, make
sure that the touch screen is blank, and then switch on the device power. If the same
The device is in Power Saver message is displayed again, contact one of the following support desks according to the
016-425
mode. product you are using for inquiries.
The user name or password for
802.1x authentication did not Confirm and correctly enter the user name or password in the setting of Ethernet 2. If
016-427
match in the setting of the error still is not resolved, check whether the network environment is set correctly.
Ethernet 2.
The 802.1x authentication
Set the authentication method of the device to the same method as set for the
016-428 method cannot be processed
authentication server in the setting of Ethernet 2.
in the setting of Ethernet 2.
Confirm the network connection of Ethernet 2 and switch setting of the authentication
The authentication connection
016-429 device physically connected to the device via a network, and check whether it is
of Ethernet 2 timed out.
connected to the device correctly.
The user name or password for Confirm the authentication server and store the root certificate of the server certificate
802.1x authentication did not of the authentication server into the device. If you cannot acquire the root certificate of
016-430
match in the setting of the server certificate, remove the check mark from [Server Certificate Verification] of
Ethernet2. [IEEE 802.1X Settings] of Ethernet 2 on the touch screen.
Execute the operation again. If the error still is not resolved, contact one of the following
support desks according to the product you are using for inquiries.
016-431 An internal error occurred.
An error occurred in the SSL ● Store an SSL client certificate in the device to set the SSL client certificate.
016-432
client certificate of Ethernet 2. ● If an SSL client certificate cannot be set on the device, select an option other than
[EAP-TLS] in [Authentication Method].
16
Check if the network cable disconnected or the Syslog Server is not active. Ensure the
connection between device and the Syslog Server. If the error still is not resolved, contact
016-438 An error occurred. one of the following support desks according to the product you are using for inquiries.
The dew condensation may
016-443 Follow the instruction displayed on the control panel screen and perform the operation.
occur.
The number of accumulated
016-444 pages is approaching the Consult your account administrator.
upper limit.
The number of accumulated
016-445 pages is reached the upper Consult your account administrator.
limit.
The SMB host name already
016-450 Change the host name.
exists.
Updating of the IPv6 address
016-453 and host name for the DNS Check whether the IP address of the DNS server is set correctly.
server failed.
Unable to retrieve the IP
016-454 Confirm the DNS configuration and IP address retrieve setting.
address from DNS.
Connection to the SNTP server Confirm the network cable connection and the IP address of the SNTP server are
016-455
timed out. correct.
Received a message from the
SNTP server stating that the
016-456 Confirm the SNTP server settings.
server is not synchronized with
the standard time source.
Unable to resolve the SMTP
Check on CentreWare Internet Services whether the SMTP server settings are correct.
016-503 server name when sending e-
Also, confirm whether the DNS server settings are correct.
mail.
Unable to resolve the POP3
Check on CentreWare Internet Services whether the POP3 server settings are correct.
016-504 server name when sending e-
Also, confirm whether the DNS server settings are correct.
mail.
Unable to log into the POP3 Check on CentreWare Internet Services whether the user name and password used on
016-505
server when sending e-mail. the POP3 server are correct.
Execute the job again. If the error still is not resolved, take one of the following
Unable to write the image log
measures:
because the image log storage
016-506 ● Delete unnecessary image logs
space is insufficient on the
● Change the [Assurance Level] for image logs to [Low]
device.
In this case, the contents of the logs are not secured.
When using the Image Log
Control feature, failed to Either set the forwarding rule for image logs from the server to the device, or set [Log
016-507
forward the image log to the Transfer] in [Transfer Image Log] to [Disabled].
server.
17
Control feature, failed to Either set the forwarding rule for image logs from the server to the device, or set [Log
016-508
forward the image log to the Transfer] in [Transfer Image Log] to [Disabled].
server.
Control feature, failed to
forward the image log to the
016-509 server because the forwarding Set the forwarding rule for image logs from the server to the device.
rule for image logs from the
server to the device has not
been set.
016-510 server because the forwarding Set the forwarding rule for image logs from the server to the device.
been set.

016-511 server because the forwarding Confirm the forwarding rule for image logs from the server to the device.
been set correctly.

016-512 server because the forwarding Confirm the forwarding rule for image logs from the server to the device.
been set correctly.
An error occurred in
connecting to the SMTP server.
Probable causes are as follows:
For 1, wait for a while, and then execute the operation again.
016-513
1. The SMTP server or network For 2, confirm whether the source port number for SMTP is correct.
may be overloaded.
2. The source port number for
SMTP is incorrect.
If an error occurred while printing from a driver which supports XPS, print from the
application using another print driver (PCL, etc.).
An error occurred during If an error occurred while direct printing an XPS document (such as ContentsBridge
016-514 processing of an XPS Utility, E-mail, and Media Print - Text), print using the print driver (PCL, etc.) from XPS
document. Document Viewer.
Note
● XPS stands for XML Paper Specification.
● Set [Image Quality] to [Standard] in the printer driver.
There was insufficient memory
● Increase the amount of memory.
016-515 during processing of an XPS
● Print using the print driver (PCL, etc.) from XPS Document Viewer.
document.
Note
● XPS stands for XML Paper Specification.
18
Check whether there is a problem with the method of using the application that sent
the print job, or with the content of the print instruction.
If your application usage and print instruction are correct, check with the application
The Print Ticket included in the manufacturer that sent the print job for operations of the application, not with Fuji
XPS document includes an Xerox.
016-516 invalid description or a print If the error still is not resolved, contact one of the following support desks according to
setting not supported by the the product you are using for inquiries.
Note
There is an error in the content Print with the PostScript driver. Furthermore, modify ProcessColorModel described in the
016-517
described in the PostScript file. PostScript file so that the color mode does not change.
With the PostScript driver,
With the PostScript driver, specifying a combination of booklet and Watermark/UUID is
016-518 booklet and Watermark were
not possible. Cancel one of them.
specified at the same time.
The number of pages reached

the maximum number of
016-519 Have your system administrator change the maximum limit of printable pages.
pages specified, and the print
job is terminated.
Execute the operation again. Also change the output file format and color mode.
If the problem is not resolved, switch off the device power, make sure that the touch
screen is blank, and then switch on the device power. And then perform the above
An error occurred in the high operation again.
016-520
compression hardware. If the error still is not resolved, contact one of the following support desks according to
the product you are using for inquiries.
The IC Card Reader (optional)

is disconnected from the Switch off the device power and connect the IC Card Reader, and then switch on the
016-521
device while scanning the data device power.
with digital signature.
LDAP server SSL

authentication error. Unable The LDAP server is requesting an SSL client certificate. Set an SSL client certificate on
016-522
to acquire an SSL client the device.
certificate.
LDAP server SSL
authentication error. The The device cannot trust the SSL certificate of the LDAP server. Register the root
016-523
server certificate data is certificate for the LDAP server's SSL certificate to the device.
incorrect.
LDAP server SSL Change the SSL certificate of the LDAP server to a valid one. You can clear this error by
authentication error. The selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on
016-524
server certificate will expire the device; however, note that selecting this option does not ensure the validity of the
soon. LDAP server.
Change the SSL certificate of the LDAP server to a valid one. You can clear this error by
LDAP server SSL
selecting [Disabled] for [LDAP - SSL/TLS Communication] under [SSL/TLS Settings] on
016-525 authentication error. The
the device; however, note that selecting this option does not ensure the validity of the
server certificate has expired.
LDAP server.
LDAP server SSL Set the same LDAP server address to the device and to the SSL certificate of the LDAP
authentication error. The server. You can clear this error by selecting [Disabled] for [LDAP - SSL/TLS
016-526
server name does not match Communication] under [SSL/TLS Settings] on the device; however, note that selecting
the certificate. this option does not ensure the validity of the LDAP server.
19
LDAP server SSL An error occurred in the software. contact one of the following support desks according
authentication error. This is an to the product you are using for inquiries.
016-527
SSL authentication internal ● Contact your local Fuji Xerox representative.
error. ● Contact our Customer Support Center or your dealers.
You are logged out of the
smart card authentication
016-528 Log in to the device with the smart card, and then execute the operation again.
mode while scanning the data
with a digital signature.
connecting to the Remote
Download server. There was no Confirm the network connection. Check whether the Remote Download server is
016-529
response from the server correctly set on the network.
within the specified time (45
seconds).
The time difference between the device and the Kerberos server exceeded the clock
Kerberos server authentication skew limit value set on the Kerberos server. Check whether the clocks on the device and
016-533
protocol error Kerberos server are correctly set. Also check whether the summer time and the time zone
are correctly set on the device and Kerberos server.
The domain set on the device does not exist on the Kerberos server, or the Kerberos
Kerberos server authentication server address set on the device is invalid for connection. Check whether the domain
016-534
protocol error name and the server address have been correctly set on the device. For connection to
Windows Server, specify the domain name in uppercase.
The specified file does not
016-535 exist on the Remote Download Confirm the file.
server.
accessing the DNS prior to Confirm the connection with the DNS. Also check whether the Remote Download server
016-536
connecting to the Remote name is registered to the DNS.
Download server.
Could not connect to the

Remote Download server. The
016-537 Confirm the port in the network settings.
port of the destination Remote
Download server is not open.
An error occurred when writing

the remote download file to
the hard disk. The file Confirm the amount of available space, and delete files that are no longer required.
016-538
obtained from the Remote Alternatively, replace the hard disk.
Download server could not be
written to the hard disk.
An error occurred in the software. contact one of the following support desks according
Kerberos server authentication to the product you are using for inquiries.
016-539
protocol error ● Contact your local Fuji Xerox representative.
The specified domain was
deleted from ApeosWare Select [Save] on the [Domain] screen, and update the domain information, or add the
016-543
Management Suite (sold domain to ApeosWare Management Suite.
separately).
The time difference between
ApeosWare Management Adjust the times of the computer of the active directory and the computer on which
Suite and Active Directory ApeosWare Management Suite is installed. Also, if the Windows Time Service of the
016-545
exceeds the maximum clock computer on which ApeosWare Management Suite is installed has stopped, start the
skew of the Kerberos sever service.
specified in Active Directory.
20
A Local User tried to obtain
inquiries.
016-546 the information of another
user.
The device is not registered in
016-548 the ApeosWare Management Register the device in the ApeosWare Management Suite.
Suite.
ApeosWare Management
You must upgrade ApeosWare Management Suite's version. Check whether the device
016-553 Suite does not support the
supports the upgrade version.
interface version of the device.
The login name and password

used for domain user Correctly set the login name and password used for domain user authentication of
016-554
authentication of ApeosWare ApeosWare Management Suite.
Management Suite is invalid.
Connection to ApeosWare
Management Suite to the Check whether you can connect from ApeosWare Management Suite to the database or
016-555
database or the active the active directory.
directory timed out.
Management Suite to the Because the service is overloaded, wait for a while, and then execute authentication
016-556
database timed out because again. If the error still is not resolved, check ApeosWare Management Suite.
of an overload.
ApeosWare Management
016-557 Check ApeosWare Management Suite.
Suite internal error occurred.
The device received an contact one of the following support desks according to the product you are using for
unknown error from inquiries.
016-558
ApeosWare Management ● Contact your local Fuji Xerox representative.
Suite. ● Contact our Customer Support Center or your dealers.
A remote download parameter
error occurred. An invalid value
016-559 Confirm the settings for essential system data.
is set for essential system
data.
A communications error
Check whether the network cable is connected, and confirm the settings of ApeosWare
occurred between the device
016-560 Management Suite. Also, print a Configuration Report, and if the DNS address of the
and ApeosWare Management
server is set to "Server Name / IP Address", check whether DNS is enabled.
Suite (sold separately).
Multiple entries containing the

same smart card information
were found in the guest Correct the guest database entries of Active Directory or ApeosWare Management Suite
016-562
database of Active Directory so that they do not contain the same smart card information.
or ApeosWare Management
Suite.
Confirm the login name and password to access the Remote Download server. If the
error still is not resolved, contact one of the following support desks according to the
Failed to authenticate the
016-564 product you are using for inquiries.
Remote Download server.
Make sure that the USB memory device is inserted securely. If this error occurs during
016-565 Backup failed. data backup, make sure on your computer that a folder named “backup” exists in the
USB memory device.
21
For backup, store the firmware download file in the “dwld” folder of your USB memory
device, and attach the USB memory device to the printer. For restoration, make sure
016-566 Backup or restoration failed.
that the versions of software are the same as those for backup. Make sure that the
backup files are created by your printer.
The capacity is not sufficient
016-567 for backup or for data Delete existing backup files to make free space.
encryption.
Access to HDD or USB failed,
Delete existing backup files. For USB backup or restoration, make sure that the USB
or the backup file for
016-568 memory device is installed correctly. If the error is repeated, format the USB memory
restoration may have a
device on your computer.
problem.
ApeosWare Management inquiries.
016-569
Suite error ● Contact your local Fuji Xerox representative.
Unable to print because of Increase the size of memory for job tickets in [Job Ticket Memory] under [Device] > [App
016-570 insufficient memory for job Settings] > [Print Settings], power off the device, be sure that the touch screen has gone
tickets. out, and then power on the device again. Then, start the print job again.
Unable to print because the
Check whether there the print settings are correct, correct the print settings, and then
016-571 content of the job ticket is
send the print job again.
incorrect.
paper attribute specified for
the job ticket is for paper
016-572 Check whether the paper specified for printing can be used by this device.
(paper size, paper quality, or
paper color) that cannot be
used on this device.
Unable to print because the Check whether the print driver is correctly installed on the computer that specified
016-573 content of the job ticket is printing, whether the operating conditions are satisfied, and whether the driver is one
incorrect. that can be used with this device.
The device failed to transfer

data using FTP of the Scan to
PC service because the host or Confirm the connection to the DNS server. Check whether the FTP server name is
016-574
server name of the FTP server registered correctly on the DNS server.
could not be resolved when
accessing the DNS server.

Specify the correct DNS server address. Or, specify the destination FTP server by using its
016-575 PC service because the DNS
IP address.
server address was not
registered on the device.
The device failed to transfer Ensure that both the destination FTP server and the device are available for network
data using FTP of the Scan to communications, by checking the following conditions:
016-576
PC service because it could not ● The IP address of the server is set correctly.
connect to the FTP server. ● The network cables are plugged in securely.
Unable to connect to the FTP Take one of the following measures:

016-577 service of the destination ● Check whether the FTP service of the server is activated.
server. ● Check whether the FTP port number of the server is correctly registered on the device.

data using FTP of the Scan
016-578 Check whether the login name (user name) and password are correct.
service because of unsuccessful
login to the FTP server.
22
service because the scanned
016-579 Check whether the FTP server's save location is correct.
image could not be saved in
the FTP server after
connection.
service because the file or
016-580 Confirm the access privilege for the FTP server.
folder name on the FTP server
could not be retrieved after
connection.

PC service because the suffix
of the name of the file or
Change the file name or forwarding destination folder of the scan server. Also try
016-581 folder exceeded the limit value
moving or deleting the files within the forwarding destination folder.
when the device was
connected to the server and
the name of a file or folder on
the server was determined.

data using FTP of the Scan Take one of the following measures:
016-582 service because files could not ● Check whether the specified file name can be used in the save location.
be created on the FTP server ● Check whether enough space is available in the save location.
after connection.
The device failed to create the
Have your system administrator set "yes" to "Delete the inconsistent user ID or not"
lock folder on the FTP server
016-583 from CentreWare Internet Services. Login the device again using the same ID and
while transferring data using
delete the user information in the dialogbox displayed.
FTP of the Scan service.
● Check whether the specified folder name can be used in the save location.
016-584 service because folders could
● Check whether the same folder name exists in the save location.
not created on the FTP server
● Check whether enough space is available in the save location.
after connection.
016-585 service because files could not Confirm the access privilege for the FTP server.
be deleted on the FTP server
after connection.
The device failed to delete the Take one of the following measures:
lock folder while transferring ● Confirm the access privilege for the server.
016-586
data using FTP of the Scan ● If the lock directory (*.LCK) exists in the destination, delete it manually, and then
service. execute the operation again.
016-587 service because folders could Confirm the access privilege for the FTP server.
not be deleted on the FTP
server after connection.
016-588 service because the data could Check whether enough space is available in the save location.
not be written on the FTP
23
016-589 service because the data could Confirm the access privilege for the FTP server.
not be read from the FTP
016-590 Set [Do Not Save] for the action for file name conflict.
service because there are
duplicate file names.
016-593 service because an internal
error occurred after connection
to the FTP server.
The device failed to transfer Execute the operation again. If the error still is not resolved, contact one of the following
data using FTP of the Scan support desks according to the product you are using for inquiries.
016-594
service because a network ● Contact your local Fuji Xerox representative.
error occurred. ● Contact our Customer Support Center or your dealers.
016-595
016-596
Stop all accesses from the other devices, and then execute the operation again. If the
service because a network
error occurred.
The size of an e-mail page
exceeds the maximum
016-598 ● Reduce the file size for [Quality/File Size].
message size because of page
● Increase the value for [Maximum Split Count].
splitting.
The size of an e-mail page
exceeds the maximum
message size because of page
splitting.
Report it to the system administrator and check the time of unauthorized access
recorded in audit logs.
After removing the network cable, restart the machine to check if it starts normally.
Unauthorized access has been
016-613 If it does not, please contact one of the following support desks according to the product
detected.
you are using for inquiries.
The job was suspended
because the number of the
digits for the Secure Print or
Charge Print passcode set on On the print driver, set the passcode string equal to or longer than the value specified in
016-700
the print driver was less than [Minimum Passcode Length for Stored Job].
the value specified in
[Minimum Passcode Length
for Stored Job] on the device.
24
Unable to process print data
016-701 because of insufficient Stop unnecessary ports or delete unnecessary data to increase memory.
memory.
Unable to process print data
● Set [Image Quality] to [Standard] in the printer driver.
016-702 because of insufficient print
● Increase the print page buffer size.
page buffer.
● Add memory.
For errors occurring during fax or Internet fax transmission:
inquiries.
For errors occurring during e-mail/fax/Internet fax reception: Take one of the following
The device received an e-mail
measures:
016-703 specified with an invalid folder
● Register the specified folder number, and request the sender to send the e-
number.
mail/fax/Internet fax again.
● Request the sender to send to an available folder.
If the error still is not resolved, contact one of the following support desks according to
The folder is full, and hard disk Delete unnecessary files from the folder, and save the file.
016-704
capacity is insufficient.
Probable causes are as

follows:
1. You have specified the
device for the folder registry
for the scanned document. For 1, press the Home button, and check whether [Scan to Folder] is displayed. If [Scan
However, the Scanner Kit* is to Folder] is displayed, then check whether the scanned document can be stored in a
not installed. folder. If unable to store it in the folder, install the Scanner Kit.
2. You have not used the print For 2, use the print driver appropriate for the device.
driver for the device. For 3, check whether the storage is installed on the device.
3. The device received a Secure If the storage is not installed:
Print, Print Stored File, Charge ● If you do not need to use the feature, select [Not Installed] under [Storage] on the
016-705 Print, or Private Charge Print [Options] tab of the print driver.
job with no hard disk installed. ● If you need to use the feature, install the storage.
*: An optional component is If the storage is installed:
required for some models. For ● Select [Installed] under [Storage] on the [Options] tab of the print driver.
more information, contact one If the error still is not resolved, contact one of the following support desks according to
of the following support desks the product you are using for inquiries.
according to the product you ● Contact your local Fuji Xerox representative.
are using for inquiries. ● Contact our Customer Support Center or your dealers.
● Contact your local Fuji Xerox
representative.
● Contact our Customer
Support Center or your dealers.
The hard disk space is

insufficient because the
016-706 Delete unnecessary files from the device, and delete unnecessary Secure Print users.
number of Secure Print users
exceeded the maximum limit.
25
To use the Sample Set feature, the hard disk must be installed. Contact one of the
Unable to print with the
following support desks according to the product you are using for inquiries.
016-707 Sample Set feature because
the hard disk is not installed.
Unable to annotate because
016-708 Delete unnecessary data from the hard disk to free up disk space.
of insufficient hard disk space.
An error occurred during print
016-709 Execute the print job again.
processing.
Contact one of the following support desks according to the product you are using for
Unable to register the Delayed
inquiries.
016-710 Print document because the
hard disk is not installed.
Take one of the following measures, and then try sending the mail again.
● Reduce the number of pages of the document.
● Lower the resolution with [Resolution].
The upper limit for the e-mail
016-711 ● Reduce the magnification with [Reduce/Enlarge].
size has been exceeded.
● Ask your system administrator to increase the value set for [Maximum Total Data
Size].
● For color scanning, put a check mark on [MRC High Compression] under [File Format].
Unable to process the

document because the
016-712 Increase the resolution or scan area.
specified scan area is too
small.
The passcode entered does
016-713 not match the passcode set on Enter the correct passcode.
the folder.
The specified folder does not
016-714 Create a new folder or specify an existing folder.
exist.
The device failed to access the
ESCP form because the
016-715 Enter the correct password of the ESCP form.
password of the ESCP form
does not match.
Delete unnecessary files and users from the device. On the models of which hard disk
drive is an option, install the hard disk. For information on installing the hard disk,
Unable to spool TIFF file
016-716 because of insufficient storage
inquiries.
space.
Unable to create a
Transmission Report - Job
● Execute the jobs for large size Internet fax documents (about 2GB) by splitting each
Undelivered or a Transmission
document to minimize memory or HDD usage.
Report because the
016-717 ● If many scan or Internet fax documents are being processed, wait until the jobs are
transmission result
completed to execute a new job.
information required for
● After completing the job that you want to confirm in a report, do not execute 200 or
creating the report is not
more jobs before printing the report.
stored in the device's memory.
Unable to process the PCL

016-718 print data because of Reduce the resolution, or cancel 2 sided printing or N up feature, and then print again.
insufficient memory.
Unable to process the PCL
016-719 print data because of Increase the size of the print page buffer.
insufficient print page buffer.
26
An invalid command is
016-720 Confirm the print data and try printing again.
included in PCL print data.
processing. Probable causes
are as follows:
1. Printing was instructed by
For 1, when printing by the Auto Paper selection, set one of the paper types to other
the Auto Paper selection when
than [Auto Paper Off] in [Common Settings].
016-721 [Paper Type Priority] is set to
For 2, confirm the print data.
[Auto Paper Off] for all paper
under [Device] > [Paper Tray] >
[Common Settings].
2. ESC/P-K command error
occurred.
The specified staple position is

not supported by the device, or
016-722 Confirm the staple position and the paper size, and try printing again.
the paper size specified is not
supported by the finisher.
The specified punch position is

not supported by the device, or
016-723 Confirm the punch position and the paper size, and try printing again.
the paper size specified is not
supported by the finisher.
The specified staple and
016-724 punch position combination is Specify the staple and punch positions on the same side, and try printing again.
unsupported.
A scanned document stored in

a folder was to be sent by fax
Do not use the Job Flow feature. Simply scan the document from the device's [Fax]
016-725 using the Job Flow feature, but
screen to send it by fax.
the file in the folder could not
be converted to fax data.
Unable to automatically select

a printer language. Probable
causes are as follows:
1. PostScript data was sent
with no Adobe PostScript 3 Kit*
installed.
2. HP-GL/2,201H or PCL data
was sent with no Emulation
Kit* installed.
For 1, the Adobe PostScript 3 Kit must be installed.
016-726 *: An optional component is
For 2, Emulation Kit must be installed.
required for some models. For
more information, contact one
of the following support desks
according to the product you
are using for inquiries.
representative.
27
A print job was cancelled
without storing a file into a The file could not be stored into the folder because the device determined the print file
016-727 folder because the file was as not containing any pages. Disable [Skip Blank Pages] on the [Advanced] tab on the
determined as not containing print driver, or add text to the file if the file is blank.
any pages.
An unsupported tag is
016-728 Confirm the print data.
included in the TIFF file.
number of colors or the Change the number of colors or resolution for the TIFF file, and execute the operation
016-729
resolution of the TIFF file again.
exceeds the allowed range.
Detected a command
016-730 Confirm the print data and delete the command, try printing again.
unsupported by ART IV.
Unable to print TIFF data
016-731 Retry printing.
because it was interrupted.
The form specified by
016-732 emulation has not been Resend the form data.
registered at the host side.

follows:
1. Unable to obtain the IP
address (the string after "@" in
the destination e-mail For 1, confirm the e-mail address.
016-733
address) when e-mail is sent. For 2, confirm the DNS server address.
2. DNS server was unable to
resolve the Internet address
(the string after "@") by the
DNS server when e-mail is sent.
Attempted to print [Job

016-735 Template List] while updating Retry printing after waiting for a while.
the job template.
Unsupported paper size was

specified when specifying
booklet creation with
PostScript* .
*: An optional component is
016-738 Specify a paper size supported for booklet creation, and try printing again.
representative.
28
Used an unsupported
combination of document size
and paper size when
specifying booklet creation
with PostScript* .
Specify a combination of document size and paper size supported for booklet creation,
016-739 more information, contact one
and try printing again.
representative.
Used an unsupported paper

tray when specifying booklet
creation with PostScript* .
016-740 of the following support desks Specify a paper tray supported for booklet creation, and try printing again.
representative.
An error occurred during the
update process of the device.
29
An unsupported feature is
016-746 Print using a print driver.
included in the received PDF.
The memory became
insufficient when using the
● Increase the annotation image size.
016-747 Repeat Image feature and the
● Reduce the usage of Repeat Image.
Annotations features
● Increase memory (only for the device with the optional add-on memory).
simultaneously.
Unable to print because of Reduce the number of print pages by dividing the print data or by printing one copy at a
016-748
insufficient hard disk space. time when printing multiple copies.
For 1, use the device's print driver for printing. If the error still is not resolved, contact
one of the following support desks according to the product you are using for inquiries.
For a print job:
1. The printer language
received from the print driver
For 2, request the sender to send Internet fax documents using a printer language
is unsupported by this device.
supported by the device.
016-749 For printing of a document
Note
received by Internet Fax:
● An optional component must be installed for some printer languages such as
2. The printer language of the
PostScript. For more information, contact one of the following support desks according
document received from the
to the product you are using for inquiries.
remote device is unsupported
by this device.
Check whether you are correctly using the application (such as ContentsBridge) and
The device received a printing whether the print instruction was correct.
job ticket with a PDF, an XPS If your application usage and print instruction are correct, check with the application
from an application (such as manufacturer that sent the print job for operations of the application.
ContentsBridge) that allows If the error still is not resolved, have the Configuration Report, the Job History Report,
016-750 direct transmissions of files, and the print data with the printing job ticket ready, and contact one of the following
but the printing job ticket data support desks according to the product you are using for inquiries.
had a grammar or print ● Contact your local Fuji Xerox representative.
instruction unsupported by the ● Contact our Customer Support Center or your dealers.
device. Note
30
follows:
1. During the PDF Bridge
processing, a syntax or
parameter error occurred, an
undefined command was
used, and a PDF file was
damaged. For 1, use the print driver to print the document.
2. When [Print Processing For 2, take one of the following measures:
016-751 Mode ([408])] for the PDF ● Use the print driver to print the document.
Direct Print feature has been ● Increase PostScript memory.
set to [PS([1])], memory is For 3, create a PDF file in which OpenType fonts are not included.
insufficient.
3. When [Print Processing
Mode ([408])] for the PDF
Direct Print feature has been
set to [PS([1])], a PDF file
including OpenType fonts is
processed.
Unable to process for PDF
Change the [Image Quality] setting from [High Resolution] to [High Quality], or from
016-752 Bridge because of insufficient
[High Quality] to [Standard]. Or, add memory.
memory space.
The password entered does
016-753 Set the correct password on ContentsBridge.
not match that of the PDF file.
Attempted to process a print- ® ®
016-755 Cancel the print protection using Acrobat Reader , and try printing again.
protected PDF file.
Do not have permission to use
016-756 Consult your system administrator.
the service.
The account information is Check the account information you entered and the account information registered for
016-757
incorrect. the device, to see if the information matches.
The division does not have
permission to use the service.
The number of pages reached
016-759 the maximum number of Consult your system administrator.
pages for this service.
An error occurred during

PostScript* processing.
016-760 ● Set [Image Quality] to [High Speed] in the printer driver.
● Increase PostScript memory.
representative.
An error occurred during image Set [Image Quality] to [Standard] and execute the operation again. If the error still is
016-761
processing. not resolved, set [Print Page Mode] to [On].
The specified printer language In [Port Settings], specify correct printer language for the print mode of the port used by
016-762
is not installed on the device. the device.
31
Unable to connect to the POP
016-763 Confirm the POP server IP address set on the device.
server.
Unable to connect to the
016-764 Consult the SMTP server administrator.
SMTP server.
Unable to send the e-mail
016-765 because the hard disk on the Consult the SMTP server administrator.
SMTP server is full.
An error occurred on the SMTP
016-766 Consult the SMTP server administrator.
server.
Unable to send the e-mail
016-767 because the address is not Confirm the address, and try sending again.
correct.
SMTP server because the
016-768 Confirm the device's mail address.
device's mail address is
incorrect.
The SMTP server does not
016-769 support delivery receipts Send e-mail without setting delivery receipts (DSN).
(DSN).
Consult your system administrator whether Direct Fax is available. If it is available,
016-770 Direct Fax is restricted. inquiries.
The DNS server address is not
016-772 Set the DNS server address.
set.
Unable to process compression
016-774 conversion because of Delete unnecessary data from the hard disk to free up disk space.
insufficient hard disk space.
Unable to process image
016-775 conversion because of Delete unnecessary data from the hard disk to free up disk space.
insufficient hard disk space.
For errors occurring when forwarding with Store to Folder or Internet Fax:
The image conversion processing for the part of the data may be completed. Retrieve
each converted page from the folder using CentreWare Internet Services.
For errors occurring after instructing encryption or signature using a certificate:
An error occurred during image Take one of the following measures:
016-776
conversion processing. ● Check whether the certificate is valid.
● Set the correct date and time on the device.
For errors occurring when [Microsoft® Word] or [Microsoft® Excel®] is selected for [File
Format]: There are too many images in the document. Select [Single File for Each Page]
for [File Format], or select [Picture Object] for [Image Area Format].
The hard disk may be defective. To replace the hard disk, contact one of the following
A hard disk error occurred support desks according to the product you are using for inquiries.
016-777
during image processing. ● Contact your local Fuji Xerox representative.
The conversion processing of
the scanned image was
016-778 Delete unnecessary data from the hard disk to free up disk space.
interrupted because of
insufficient disk space.
32
Retry scanning. If using large-size paper such as A3 with [Resolution] set to [600 dpi],
specify [Resolution] to [400 dpi] or lower in [Layout Adjustment]. If the error still is not
resolved, contact one of the following support desks according to the product you are
016-779 scanned image conversion
using for inquiries.
processing.
The hard disk may be defective. To replace the hard disk, contact one of the following
A hard disk error occurred
016-780 during scanned image
conversion processing.
Probable causes are as For 1, take one of the following measures:
follows: ● Check whether the network cables are plugged in securely.
1. The mail server cannot be ● Check whether the IP address of the SMTP server when an IP address is used for server
found during e-mail sending specification.
(TCP/IP session establishment For 2, enter the host name using ASCII characters.
016-781
failed). Available ASCII characters are as follows:
2. The device received an ● alphabets
SMTP server error from the ● numerals
mail server during e-mail Check whether or not ASCII characters are used in [Device] > [Connectivity & Network
sending. Setup] > [device's E-mail Address/Host Name].
● Switch off the device power, make sure that the touch screen is blank, and then switch
on the device power.
When using the Scan feature, ● Load paper on the paper tray as necessary.
016-786 the device could not write the ● If the error occurs when sending an e-mail, take one of the following measures:
file to the hard disk. - Lower the resolution.
- Reduce the size.
- Reduce the number of pages, and divide the job into several e-mails to send.
- Send the job by setting [Color Scanning] to [Black & White].
Take one of the following measures, and then execute the operation again:
● Reload the browser page.
Failed to retrieve a file from
016-788 ● Restart the browser.
the Web browser.
● Switch off the device power, make sure that the touch screen is blank, and then switch
on the device power.
Unable to send an e-mail with
Split Send because of
exceeding the maximum
number of splits allowed.
Failed to acquire the specified
016-792 job history when printing a Job The specified job history does not exist.
Report.
016-794 Media is not inserted correctly. Check whether the media is inserted correctly.
016-795 reading the data on the On a computer, confirm the content recorded on the media.
media.
media.
media.
Install the hard disk, and try printing again. contact one of the following support desks
Unable to print a document
according to the product you are using for inquiries.
016-798 because the hard disk is not
installed.
33
An invalid print parameter is
included in the print data of
Check the print data of the application and the Print Setup settings, and try printing
016-799 the application, or the print
again.
data and the Print Setup
settings may not match.
017-501 You are not permitted to print. Consult your system administrator to change your authorization.
The number of digits of the
017-503 print job password exceeded Use the smaller number of digits for your print job password and try the same operation.
the maximum limit.
Failed to retrieve file/folder
017-516 names from the connected Verify the server permissions.
SFTP server.
Failed to delete folders from
017-517 Verify the server permissions to grant proper access to the server.
the SFTP server.
Failed to load data from the
017-518 Verify the server permissions.
SFTP server.
Failed to write data to the ● Ensure that enough space is available on the destination.
017-519
SFTP server. ● Check the privilege for writing to the destination folder.
017-520 Failed to log in to the server. Ensure that the login name (user name) and password are valid.
Failed to delete files from the
017-521 Verify the server permissions.
SFTP server.
Failed to create files in the ● Ensure that the specified filename is valid on the destination.
017-522
SFTP server. ● Ensure that enough space is available on the destination.
● Ensure that the specified folder name is valid on the destination.
Failed to create folders in the ● Ensure that an folder with the same folder name does not exist on the destination.
017-523
SFTP server. ● Ensure that enough space is available on the destination.
● Check theprivileg for writing to the destination folder.
● Ensure that the scanned image file location in the SFTP scan server is correct.
Failed to access the file path
017-524 ● Check the privileges for reading and writing to the destination folde for the scanned
on the connected SFTP server.
image.
DNS resolution for the SFTP
● Check the connection with DNS.
017-525 server name (hostname)
● Ensure that the destination server name is registered in DNS.
failed.
Verify that the network communication is enabled between the destination SFTP server
Failed to connect to the SFTP and the device. To do that, check the following:
017-526
server. ● The IP address of the server is correct.
● The network cable is connected.
An error occurred during SFTP
017-527 data transfer through the
Scan to PC service.
Access denied to the Folder via
the route of the specified Ensure that the Folder where you are accessing is correct. You need to specify the Folder
017-529
network interface. The action that allows the route you are using.
cannot be performed.
Failed to transfer files because

the transfer protocol you ● Verify that the specified transfer protocol is valid.
017-530
specified is unavailable on the ● Ensure that the Folder where you are accessing is correct.
selected network interface.
34
The print job was canceled
1) Consult your system administrator to check whether the security settings are properly
because the print description
operated.
017-537 language (PDL) that is
2) If the security settings are properly operated, print with the unrestricted method
prohibited by the security
(PCL/PostScript print driver).
setting is used.
An authentication error
occurred because any of the
access token, refresh token or
017-538 Consult your directory administrator of Azure Active Directory.
ID token acquired from Azure
Active Directory exceeded the
region size held in the device.
An error occurred during Azure
Active Directory
authentication because the Comfirm the information entered and try again. If the error still is not resolved, consult
017-539
information entered or the your system administrator or directory administrator of Azure Active Directory.
domain selected is incorrect.
The authentication failed.
Active Directory
017-540 authentication because the Choose another domain or consult your system administrator.
selected domain is incorrect.
Active Directory
authentication because the
017-541 settings of Azure Active Consult your system administrator.
Directory on the device are
incorrect. The authentication
failed.

Active Directory
authentication because failed
017-542 Consult your network administrator or system administrator.
to connect to Azure Active
Directory or Microsoft Graph.
35
The authentication failed
because an error occurred
during Azure Active Directory
authentication.
The authentication failed Have your system administrator permit to delete the inconsistent user ID from
because the information of CentreWare Internet Services. Login the device again and the dialogbox confirming if
017-544 user entered is inconsistent delete or not is displayed. Delete the related information in the dialogbox, and then you
between the device and Azure can login with the same user ID.
Active Directory. (The settings in Azure Active Directory are no need to be changed.)
The speed dial number is
017-545 Check the speed dial number, and check whether the fax driver for the device is used.
invalid.
Have the system administrator confirm that [PJL File System Command] is set to
017-546 The job cannot be processed.
[Disabled] under [System] > [Defaults] in CentreWare Internet Services.
ThinPrint.Engine connection
017-700 Confirm the connection to the ThinPrint.Engine.
timed out.
017-701 connecting to Confirm the connection to the ThinPrint.Engine.
ThinPrint.Engine.
The data sent to
017-702 Confirm the connection to the ThinPrint.Engine.
ThinPrint.Engine is invalid.
The print data sent from
017-703 ThinPrint.Engine exceeded the Split the job, and try printing again.
maximum size of the device.
on the device power. Send the job again.
ThinPrint.Engine SSL Check the server certificate information (expiry date and address) that is registered to
017-705
authentication error. ThinPrint.Engine.
017-706
017-707
017-708
An SSL communication error
017-709 occurred between ThinPrint Check the settings of the device.
Engine and the device.
An error occurred during IP fax
017-710 Check if the recipient's device supports IP fax (SIP).
(SIP) transmission.
017-711 Verify the recipient's address.
(SIP) transmission.
017-712 Check if there is no problem with the recipient's device.
(SIP) transmission.
The SMTP server does not
017-713 Change SSL/TLS communication setting to other than [STARTTLS].
support STARTTLS.
Confirm whether the SMTP server supports SSL connection. If the server supports it,
check the port number of the SMTP server. If the error still is not resolved, contact one of
SSL connection to the SMTP
017-714 the following support desks according to the product you are using for inquiries.
server failed.
SMTP server SSL server

The device cannot trust the SSL certificate of the SMTP server. Register the root
017-715 authentication error. The
certificate for the SMTP server's SSL certificate to the device.
server certificate is invalid.
36
Use the valid SSL server certificate of the SMTP server. You can avoid this error by setting
authentication error. It is
017-716 [SMTP-SSL/TLS Communication] in [SSL/TLS Settings] to [Disabled], however the validity
before the valid period of the
of the server cannot be warranted.
server certificate.
SMTP server SSL server Use the valid SSL server certificate of the SMTP server. You can avoid this error by setting
017-717 authentication error. The [SMTP-SSL/TLS Communication] under [SSL/TLS Settings] to [Disabled], however the
server certificate expired. validity of the server cannot be warranted.
Use the valid SSL server certificate of the SMTP server. You can avoid this error by setting
authentication error. The
017-718 [SMTP-SSL/TLS Communication] in [SSL/TLS Settings] to [Disabled], however the validity
server name and certificate do
of the server cannot be warranted.
not match.
017-719 authentication error. SSL
authentication internal error.
Character strings the

017-723 DocuWorks Direct Print feature Print the file from DocuWorks Viewer via the PCL print driver.
does not support are used.
Confirm whether the device is compatible with Denshi- Pen. When it is compatible,
An error occurred while execute the operation again. If the error still is not resolved, contact one of the following
017-724 receiving a print job from support desks according to the product you are using for inquiries.
Denshi- Pen. ● Contact your local Fuji Xerox representative.

Incorrect name is set for the template of the Force Annotation.
017-725 receiving a print job when the
Confirm the name of the template registered in the device.
Force Annotation is enabled.
When the device is used as a

print job storage device, print
job sending was stopped
● Enable the spooling of print data from the setting of the storage destination device.
temporarily because the
017-729 ● Set [IPP] to [Spool] under [System] > [Defaults] > [Memory Settings] in CentreWare
number of jobs in the device
Internet Services.
exceeded the maximum
● Wait for a while and send the job again.
receivable volume or the space
for spool data was insufficient.
Confirm the followings:

● The network cable is connected properly.
● The storage destination device is powered on.
print job storage device, the
● The IPP port of the storage destination device is enabled.
017-730 computer failed to send a job
to the device because a
network error occurred.
Confirm the followings:
017-731 ● The IP address of the POP server is set on the device.
server.
● The network cable is connected properly.
Select [On-line] for [Print Mode] on the Home screen of the storage destination device. If
the error still is not resolved, contact one of the following support desks according to the
print job storage device, the
computer failed to send a job
because the device is off-line.
37
print job storage device, an
017-733 internal error in the software is
occurred while the job sending
to the device.
Send the print job again by using the printer driver or software that is not using IPP. If
An internal error occurred the error still is not resolved, contact one of the following support desks according to the
017-734 during processing the product you are using for inquiries.
®
AirPrint/Mopria data. ● Contact your local Fuji Xerox representative.
017-735 Device usage is prohibited.
Have your system administrator stop or delete the unnecessary plug-ins. If the error still
is not resolved, switch off the device power, make sure that the touch screen is blank,
Data could not be sent due to and then switch on the device power. If the same message is displayed again, contact
017-737
memory capacity shortage. one of the following support desks according to the product you are using for inquiries.
Data could not be sent due to
an internal error.
an internal error.
Check the followings:
● A check mark is put on [Embedded Plug-ins] in CentreWare Internet Services under
017-740 [System] > [Plug-in Settings].
a plug-in activation failure.
● [Activated] is displayed for [Status] of the corresponding plug-in in CentreWare
Internet Services under [System] > [Plug-in Settings] > [Embedded Plug-ins].
The job flow cannot be
017-741 ● Install the latest plug-in.
activated.
● Confirm the job flow settings.
017-742 connecting to the forwarding Check the network connection and the address of the forwarding server.
server.
Cannot login to the
017-743 Confirm the user ID and the password.
forwarding server.
Confirm the followings: You can access to the same path using a computer. There is
017-744 connecting to the forwarding
enough memory capacity left in the storage destination.
server.
Data could not be sent due to ● Send with lower resolution.
017-745 the lack of hard disk memory ● Send in smaller size.
capacity. ● Send with fewer pages by dividing the job.
● Send with [Black & White] set as the [Output Color].
38
017-746 A hard disk error occurred. following support desks according to the product you are using for inquiries.
Wait for a while, and then execute the operation again. If the same message is
displayed again, contact one of the following support desks according to the product
Management Suite to the
017-747 you are using for inquiries.
database timed out because
of an overload.

017-748 Confirm the network setting of the device.
the incorrect device setting.
017-749 An error occurred. Confirm the job flow settings.
017-750 A plug-in error occurred.
on the device power. If the same message is displayed again, reinstall the plug-in.
017-751 A plug-in error occurred. Confirm the detail from [Transmission Report - Job Undelivered].
Confirm that [Enabled] is selected for [Software Download via Network] in CentreWare
017-755 Cannot download a software.
Internet Services under [System] > [Software Update].
An error occurred during inquiries.
017-759
firmware update in the device. ● Contact your local Fuji Xerox representative.
connecting to the POP3
server.
Probable causes are follows. For 1, set the correct port number for the POP3 server.
1. When connecting to the For 2, switch off the device power, make sure that the touch screen is blank, and then
POP3 server by the TLS switch on the device power. If the error still is not resolved, contact one of the following
017-760
communication, the port support desks according to the product you are using for inquiries.
number is incorrect. ● Contact your local Fuji Xerox representative.
2. When connecting to the ● Contact our Customer Support Center or your dealers.
POP3 server by the SSL
communication, an internal
error occurred.
A SSL server authentication
error occurred because the
017-761 Use the valid server certificate for the POP3 server.
server certificate for the POP3
server is invalid.
The server certificate for the
Be sure to match the time set on the POP3 server and the device. If the time matches,
017-762 POP3 server is before the valid
use the valid server certificate.
period.
The server certificate for the Be sure to match the time set on the POP3 server and the device. If the time matches,
017-763
POP3 server is expired. use the valid server certificate.
The server addresses of the
017-764 POP3 server and the server Use the valid server certificate in which the correct server address is written.
certificate are not same.
39
An error occurred in support desks according to the product you are using for inquiries.
017-765
connecting to the POP3 server. ● Contact your local Fuji Xerox representative.
connecting to the POP3
server.
Probable causes are follows. For 1, set the correct port number for the POP3 server.
1. When connecting to the For 2, switch off the device power, make sure that the touch screen is blank, and then
POP3 server by the TLS switch on the device power. If the error still is not resolved, contact one of the following
017-766
communication, the port support desks according to the product you are using for inquiries.
number is incorrect. ● Contact your local Fuji Xerox representative.
2. When connecting to the ● Contact our Customer Support Center or your dealers.
POP3 server by the SSL
communication, an internal
error occurred.
A SSL server authentication
error occurred because the
017-767 Use the valid server certificate for the POP3 server.
server certificate for the POP3
server is invalid.
The server certificate for the
Be sure to match the time set on the POP3 server and the device. If the time matches,
017-768 POP3 server is before the valid
use the valid server certificate.
period.
The server addresses of the
017-769 POP3 server and the server Use the valid server certificate in which the correct server address is written.
certificate are not same.
An error occurred in support desks according to the product you are using for inquiries.
017-770
connecting to the POP3 server. ● Contact your local Fuji Xerox representative.
017-771 An error occurred.
Take one of the following measures.

● Check whether the document is blank or whether the side of the document to be
scanned is loaded correctly.
● For Fax features, select [Fax] or [Internet Fax] and darken the fax density.
● Select [Lighten / Darken] screen and set the scan density to be [Darken].
The scanned documents is ● When [Skip Blank Page] is enabled, select [App Settings] > [Fax Settings] > [Fax
017-772
completely blank. Control] > [Display Skip Blank Pages] and disable the option.
Note
● This service is for service representative use. If the error still is not resolved, contact one
of the following support desks according to the product you are using for inquiries.
When [Enabled] is set to [Auto No measure is required.

Job Promotion], a bypassed Note
017-780
job is automatically deleted ● If necessary, remove the check mark from [Automatically Delete Held Jobs] or specify
after a certain period of time. the period of time until a bypassed job is deleted between 1 minute and 120 hours.
An internal error occurred support desks according to the product you are using for inquiries.
017-782
40
The memory became
Note
017-783 insufficient during image
● Transmit data with lower resolution.
processing.
● Transmit data in the setting [Output Color] to [Black & White].
017-784
Check the document and take the following measures:
● Make sure that the QR code (code area) is a square shape.
● Print the QR code (code area) and its margin space (print area) with correct sizes.
● Increase the print density for the QR code.
An internal image processing ● Make sure that any part of the QR code is not missing.
error occurred. When your ● Make sure that the document contains only a QR code for the Scan Delivery Kit,
017-785 document contains a QR code, without containing any other general QR code.
the probable cause is that the ● Make sure that the document is not a header sheet only, or is not a header sheet and
QR code is not read correctly. blank pages.
If the same message is displayed again, contact one of the following support desks
017-786
Although IPsec is enabled, the
IPsec settings are
inconsistent.
● Although [Preshared Key] is
Remove the inconsistency of the IPsec settings, and enable IPsec again.
set in [IKE Authentication
● When [Preshared Key] is set in [IKE Authentication Method], set the passcode.
018-400 Method], a passcode is not
● When [Authenticate by Digital Signature] is set in [IKE Authentication Method], set an
set.
IPsec certificate.
● Although [Authenticate by
Digital Signature] is set in [IKE
Authentication Method], an
IPsec certificate is not set.
● When [IP Mode] is [IPv4 Mode] and [IPv4 - IP Address Resolution] is [STATIC], set [SIP
Server IP Address Resolution] to [STATIC].
● When [IP Mode] is [IPv4 Mode] and [IPv4 - IP Address Resolution] is other than
[STATIC], set [SIP Server IP Address Resolution] to [DHCP].
The settings in [IP Mode] and ● When [IP Mode] is [IPv6 Mode], set [SIP Server IP Address Resolution] to [STATIC] or
[SIP Server IP Address [DHCP V6].
018-401 Resolution] or [IPv4 - IP ● When [SIP IP Address Resolution] is set to [STATIC] and the IP address is specified in
Address Resolution] is FQDN, configure DNS server settings to resolve an address using DNS.
inconsistent. ● When [IP Mode] is [IPv4 Mode] and [IPv4 - IP Address Resolution] is [STATIC], set the
SIP server IP address using IPv4 address or the FQDN.
● When [IP Mode] is [IPv6 Mode], set the SIP server IP address using IPv6 address or the
FQDN.
● The Primary SIP Registrar Server Address and Primary SIP Proxy Server Address must
be entered.
41
Failed to register the

information of the device to
the SIP registrar server
because of one of the Take one of the following measures:
following reasons: ● When [SIP Server IP Address Resolution] is [DHCP] or [DHCP v6], confirm whether the
● The SIP server address device and the DHCP or DHCP v6 server can communicate properly. Check whether the
information could not be cable is plugged or a switch or a hub works properly.
obtained using DHCP or DHCP ● When [SIP Server IP Address Resolution] is [DHCP] or [DHCP v6], confirm whether the
v6. DHCP or DHCP v6 server is turned on. Also, confirm the setting whether a SIP server
● Communication with a SIP address can be allocated or not.
018-402
registrar server that is ● When [SIP IP Address Resolution] is set to [STATIC], check whether the address set is
configured manually could not correct. And when the IP address is specified in FQDN, configure DNS server settings to
be established. resolve an address using DNS.
● Communication with a SIP ● When [SIP Server IP Address Resolution] is [DHCP] or [DHCP v6], confirm whether or
registrar server that is not the address that the DHCP or DHCP v6 server allocates is correct.
obtained using DHCP or DHCP ● Confirm whether the device and the DHCP or DHCP v6 server can communicate
v6 could not established. properly. Check whether the cable is plugged or a switch or a hub works properly.
● Communication with the SIP
registrar server could not be
established.

If the SIP registrar server requires authentication, set the login user name and login
018-403 the SIP registrar server
password in [SIP Registrar Server Setup] of the device.
because of an authentication
error.
Check whether the SIP registrar server is set to accept information registration from the
018-404 the SIP registrar server
device.
because of other errors than
authentication error.
An error occurred during LDAP The account is disabled in the active directory of the authentication server, or the access
018-405
authentication. is set to disabled. Consult your network administrator.
The device detects the
identical IPv4 addresses when Set different IP addresses to each of the interfaces. When setting the same IP address
each of the interfaces is to each Ethernet, contact one of the following support desks according to the product
018-406 connected to different you are using for inquiries.
network and the setting of ● Contact your local Fuji Xerox representative.
identical addresses is ● Contact our Customer Support Center or your dealers.
prohibited.
The device detects the
identical IPv6 addresses when Set different IP addresses to each of the interfaces. When setting the same IP address
each of the interfaces is to each Ethernet, contact one of the following support desks according to the product
018-407 connected to different you are using for inquiries.
network and the setting of ● Contact your local Fuji Xerox representative.
identical addresses is ● Contact our Customer Support Center or your dealers.
prohibited.
The IPv4 address already
018-408 exists in the network of Change the IPv4 address of Ethernet2.
Ethernet2.
018-409 exists in the network of Change the IPv6 address of the network in which the address already exists.
Ethernet2.
42
and host name for the DNS
018-410 Check whether the IP address of the DNS server is set correctly.
server failed on the network of
Ethernet2.
server failed on the network of
Ethernet2.
Ethernet2.
Ethernet2.
IP address for IPv6 set
018-414 manually in Ethernet2 is Set the IP address correctly.
incorrect.
Change the [Manually Configured IPv6 Address] on the device, or the IP address of IPv6
018-415 manually in Ethernet2 is
on the network device, to remove the duplication of addresses.
incorrect.
Ethernet2.
The root or client certificate
Register the root or client certificate in the device. If you cannot obtain any of these
018-424 for WPA-Enterprise does not
certificates, use an option other than WPA-Enterprise.
exist.
The root or client certificate Check the certificate properties and register a valid root or client certificate in the
018-425 for WPA-Enterprise is invalid ordevice. If you cannot obtain any of these certificates, use an option other than WPA-
could not be obtained. Enterprise.
● Check if the server certificate has not expired. Check the certificate format and digital
The server certificate for WPA
signature algorithm are correct.
018-426 Enterprise is invalid or could
● If you cannot have a valid server certificate, select an option other than WPA-
not be obtained.
Enterprise.
Address range duplication
018-427 between Wi-Fi and Wi-Fi Change the IP address setting of the DHCP server of Wi-Fi Direct to avoid duplication.
Direct.
The wireless LAN module is not
018-428 Turn off the device, and then check the connection.
connected correctly.
IPv4 address duplication on
018-429 Change the IPv4 address of either the device or the device on the network.
the network used for Wi-Fi.
IPv4 address duplication on
018-430 the network used for Wi-Fi Change the IPv4 address of either the device or the device on the network.
Direct.
IPv6 address (self-assigned
address 1 or DHCPv6 address)
018-431 Change the IPv6 address of the device on the network.
duplication on the network
used for Wi-Fi.
018-432 address 2) duplication on the Change the IPv6 address of the device on the network.
network used for Wi-Fi.
018-433 address 3) duplication on the Change the IPv6 address of the device on the network.
The IPv6 address (manual) is
018-434 invalid on the network used for Change the IPv6 address manually configured for the device.
Wi-Fi.
43
IPv6 address (manual)
Change the IPv6 address manually configured for the device, or change the address of
018-435 duplication on the network
the device.
used for Wi-Fi.
The link-local address of the
018-436 device is duplicated on the Change the IPv6 address of the device of the network.
Wi-Fi Direct error due to Ad
018-439 Change [Communication Mode] to [Infrastructure].
hoc confliction.
Wi-Fi Direct error due to IPv6
018-440 Change [IP Mode] to [Dual Stack] or [IPv4 Mode].
confliction.
Wi-Fi Direct error due to 5 GHz
018-441 Change [Operating Frequency Band] to [Auto] or [2.4 Ghz].
mode confliction.
server failed on the network
used for Wi-Fi.
server failed on the network
used for Wi-Fi.
The certificate does not exist
018-500 Configure the server certificate. Or, cancel authentication.
in the authentication server.
Communications with the CA
018-501 Check the network connection and the address of the CA server.
server set in the device failed.
Re-enter the server name or IP address of the destination SMB server. Check with your
Received permission denied
018-502 network administrator about the property information for the specified user, and check
error from the SMB server.
whether the computers allowed to login to the server are restricted.
018-503 Execute the authentication operation again.
44
Re-enter the server name or IP address of the destination SMB server. Check with your
network administrator whether the user name and password of the SMB server
registered in the device is correct.
When the destination computer is macOS/OS X, you need to change the account
settings of the shared folder so that file sharing with Windows users becomes available.
For information about necessary accounting settings, consult your system administrator.
The following is an example of a procedure for macOS 10.12 Sierra.
It is recommended that users create a dedicated account for data transfer. You can
create and set the account on the dialog box that appears by choosing Apple menu >
[System Preferences] and then clicking [Users & Groups] icon.
1. From Apple menu, choose [System Preferences], and then click [Sharing].
2. Make sure that [File Sharing] check box is selected, and then click [Options].
3. Select [Share files and folders using SMB].
Failed to log into the
4. Check the user accounts to enable for file sharing. Enter the user's password, then click
destination computer while
018-505 [OK].
transferring data using SMB of
5. Click [Done].
the Scan service.
After the remedy written above, try logging in to the SMB server from a computer, and
then try saving a file in the same location on the server. If this is successful, try the same
operation from your device.
If the problem persists, contact our Customer Support Center with the server information
such as the manufacturer, model, and OS.
Important
● The password cannot be confirmed. If you have forgotten the password, reset the
password. Consult your system administrator for the password reset procedure.
- Depending on the environment, use the format "domain\user name" for the user name.
- After entering the user name, enter the password.
Note
● For information on how to change the account settings on other version of Mac OS,
consult your system administrator or the official website of Apple Inc.

The authentication failed
because the user name or
018-507 Enter the correct user name or password.
password entered is not
correct.
A server error occurred during
018-508 Check the status of the authentication server.
authentication.
The email message has been discarded. If the receiving protocol is POP3, the malformed
Received a malformed email
018-533 email is left in the POP server. Retrieve the email message using other email clients such
message.
as the one on your computer to remove it.
The attribute value of the user
name for authentication or
the attribute value used for Correct the attribute value of the user name for authentication or the attribute value
018-534 smart card authentication used for smart card authentication, defined on the LDAP server database, not to exceed
that is acquired from the LDAP 32 characters.
server database exceeds 32
characters.
45
For 1, confirm that the specified shared name exits in the destination PC.
For 2, take one of the following measures:
● Check whether the following invalid characters are included in the shared name set in
the device:
follows:
" / : | < > ; , * ? \ [ ] + =
1. The device failed to transfer
● Check whether a space character is included at the top or end of the shared name set
data using SMB of the Scan
in the device.
service because the specified
● Check whether the shared name set in the device is specified only by a period.
shared name does not exist.
For 3, when the destination computer is macOS/OS X, you need to change the access
privileges for the user for shared folder. For information about necessary accounting
settings, consult your system administrator. The following is an example of a procedure
018-543 service because Invalid
for macOS 10.12 Sierra.
characters are used in the
It is recommended to create a dedicated account for data transfer. You can create and
specified shared name.
set the account on the dialog box that appears by choosing Apple menu > [System
Preferences] and then clicking [Users & Groups] icon.
service because access
2. Make sure that [File Sharing] check box is selected.
privilege does not set on the
3. Select the folder being shared from folders listed in the [Shared Folders] filed.
specified shared name when
4. Choose [Read & Write] as privilege option for the user listed in the [Users] field.
the server is macOS/OS X.
Note
● For information on how to change the access privilege settings on other version of
Mac OS, consult your system administrator or the official website of Apple Inc.

data using SMB of the Scan Take one of the following measures:
service because the number of ● Try the operation again later.
018-547
users logging into the SMB ● Confirm how many users can access the shared folder.
server exceeded the limit when ● Check whether the number of login users have exceeded the limit.
logging in to the SMB server.
Perform the same operation again. If the problem persists, contact one of the following
There are duplicate file
names.
[Do Not Save] is set as a Set the process to be executed in case of a file name duplication to other than [Do Not
018-587
handling method when names Save].
are duplicated for scanned
files.
1. Execute the operation again by not accessing the same folder or the same server from
A file or folder of the same multiple devices.
018-590 name was detected on the 2. If the error still is not resolved, contact one of the following support desks according to
server. the product you are using for inquiries.
When the device was
connected to the server and
the name of a file or folder on
Change the file name or forwarding destination folder of the scan server. Also try
018-591 the server was determined, the
moving or deleting the files within the forwarding destination folder.
suffix of the name of the file
or folder exceeded the limit
value.
46
Multiple entries containing the

same smart card information Correct the temporary user entries of the LDAP server so that they do not contain the
018-595
were detected in the database same smart card information.
of the LDAP server.
An error occurred during LDAP support desks according to the product you are using for inquiries.
018-596
server authentication. ● Contact your local Fuji Xerox representative.
The network for Web
018-700 Applications is being Wait for a while, and then execute the operation again.
initialized.
An LDAP server protocol error
occurred as a result of the
Address Book operation. The Check whether [LDAP Server/Directory Service Settings] under [Remote
018-701 server returned RFC2251 Authentication/Directory Service] has been set correctly. Or, the server may have a
Result Message No "1" problem. Consult your network administrator.
(operations error) for Address
Book query.
Address Book operation. The
Have your network administrator confirm the LDAP server settings, and execute the
018-702 server returned RFC2251
operation again.
Result Message No "2"
(protocol error) for Address
Book query.
Change the search conditions/start position to narrow the search range, and execute the
operation again. If the error still is not resolved, consult your network administrator.
Result Message No "3" (time
limit exceeded) for Address
Book query.
Result Message No "4" (size
limit exceeded) for Address
Book query.
The result may differ from the specified content. Have your network administrator
confirm the LDAP server status.
(compare false) for Address
Book query.
018-706 server returned RFC2251 The desired result has been achieved. No problem occurred.
(compare true) for Address
Book query.
47
server returned RFC2251 The LDAP server does not support the specified authentication method. Change the
018-707
Result Message No "7" authentication method. Consult your system administrator for another method.
(specified authentication
method not supported) for
Address Book query.

Check whether the authentication settings are correct. Consult your system
administrator about the authentication, and execute the operation again.
Result Message No "8" (strong
authentication required) for
Address Book query.
Take one of the following measures depending on the setting:

For IPv4 environment
● Check the IPv4 address of the device.
● Confirm whether the network cable is connected correctly.
An error occurred for external ● Check the address of the DHCP server.
018-709
access (Web Applications). For IPv6 environment
● Confirm whether the global address distributed from an IPv6 router is assigned to the
IPv6 address of the device.
● Confirm whether the network cable is connected correctly.
● Confirm whether the IPv6 router is set correctly.
No registered items were found in the specified retrieval range. Have your network
administrator confirm the authentication settings.
(referral) for Address Book
query.
018-711 server returned RFC2251 Have your network administrator confirm the operational status of the server.
(admin limit exceeded) for
Address Book query.
(unavailable extension) for
Address Book query.
(confidentiality required) for
Address Book query.
48
Retry after waiting for a while. If the error still is not resolved, consult your network
administrator.
Result Message No "14" (SASL
bind in progress) for Address
Book query.
Kerberos server authentication
● Set the appropriate authentication method in the Kerberos server.
protocol error. There is no
● Disable the FIPS140 validation mode of the device. If the error still is not resolved,
authentication method which
018-715 contact one of the following support desks according to the product you are using for
supports both the device
inquiries.
authentication and Kerberos
server authentication.
The LDAP server has an attribute problem. Have your network administrator confirm the
LDAP server status.
Result Message No "16" (no
such attribute) for Address
Book query.
LDAP server status.
(undefined type) for Address
Book query.
LDAP server status.
(inappropriate matching) for
Address Book query.
LDAP server status.
(constraint violation) for
Address Book query.
LDAP server status.
(attribute exists) for Address
Book query.
LDAP server status.
(invalid syntax) for Address
Book query.
49
The user password set in the
018-725 Extend the expiration date of the password.
Kerberos server expired.
The root (or intermediate) CA
018-726 certificate on the smart card is Register the root (or intermediate) CA certificate on the smart card on the device.
not registered on the device.
Authentication by the Check the certificate on the smart card, and then update the certificate if it is invalid or
018-727
Kerberos server failed. revoked. Also, check whether the certificate is enabled in the server.
● When the root CA certificate of the KDC certificate is not registered, register the root
Authentication by the CA certificate.
018-728
Kerberos server failed. ● When the KDC certificate is revoked, update the KDC certificate of the server.
● Confirm that the address of the Kerberos server set in the device and the address on
the KDC certificate of the server match.
The printing job was canceled

Check the hard disk capacity, and delete unnecessary data. Complete all the active jobs,
018-731 due to insufficient memory
and then execute the operation again.
capacity for the hard disk.

The specified e-mail address does not exist. Confirm the e-mail address you entered or
the e-mail address registered on the LDAP server.
such object) for Address Book
query.
The LDAP server has a name problem. Have your network administrator confirm the
LDAP server status.
(incorrect alias) for Address
Book query.
Address Book operation. The The LDAP server has a name problem. Confirm the user name and password to cancel
018-734 server returned RFC2251 an incorrect password. If the error still is not resolved, have your network administrator
Result Message No "34" confirm the authentication settings and status of the LDAP server.
(invalid DN syntax) for Address
Book query.
LDAP server status.
(object is leaf) for Address
Book query.
LDAP server status.
Result Message No "36" (alias
differencing problem) for
Address Book query.
50
Execute the operation again. If the problem still exists even after the remedy, contact
Take one of the following measures.

● Re-enter the SMB server name.
● Check with your network administrator about the name and operation status of the
server.
● Confirm the connection of the network cable.
● Check whether the IP address is correct when an IP address is used for the transferring
destination address.
● Ensure that the port to be used for SMB transfer (*1) is not blocked on the server, or on
the router between the device and the server.
● <SMB server>
Check that the port to be used for SMB transfer (*1) is not blocked by virus scan software
or firewall software on the server.
● <Name resolution server>
When the server name is 15 characters long or shorter and the communication is done
The SMB server of the
through subnet, check the WINS server settings to see if the server address is resolved
destination computer cannot
correctly.
018-747 be found while transferring
● <Windows networks>
For Windows networks, ensure that an unexpected master browser (*2) is running. If the
service.
master browser is an unexpected PC, existing servers may not be displayed and this
problem may occur.
After the remedy written above, try logging in to the SMB server from a computer using
the same user name, and then try saving a file in the same location on the server. If this
is successful, try the same operation from your device. If the problem persists, contact
one of the following support desks with the server information such as the manufacturer,
model, and OS according to the product you are using for inquiries.
● (*1) File sharing service: port 137/NetBIOS Name Service (UDP), port 138/NetBIOS
Datagram Service (UDP), port 139/NetBIOS Session Service (TCP)
Direct hosting service: port 445 (TCP)
● (*2) A master browser manages a list of computers on Windows networks as a browse
list. In general, the domain controller is a master browser.

The LDAP server has a security problem. Have your network administrator confirm the
authentication settings on the LDAP server.
(inappropriate authentication)
for Address Book query.
51
server returned RFC2251
Result Message No "49" The LDAP server has a security problem. Confirm your authentication user name and
018-749 (invalid credentials) for password to cancel an incorrect login name. If the error still is not resolved, have your
Address Book query. The network administrator confirm the authentication settings on the LDAP server.
address search was performed
with an incorrect
authentication user name and
password.
The LDAP server has a security problem. Have your network administrator confirm the
access rights for the LDAP server.
(insufficient access) for
Address Book query.

Address Book operation. The The service has a problem. Retry after waiting for a while. If the error still is not resolved,
018-751
server returned RFC2251 consult your network administrator.
Result Message No "51" (busy)
for Address Book query.

The LDAP server has a service problem. Retry after waiting for a while. If the error still is
not resolved, consult your network administrator.
(unavailable) for Address Book
query.
The LDAP server has a service problem. Retry after waiting for a while. If the error still is
not resolved, consult your network administrator.
(unwilling to perform) for
Address Book query.
The LDAP server has a service problem. Have your network administrator confirm the
operational status of the service on the LDAP server.
Result Message No "54" (loop
detected) for Address Book
query.
52
Could not connect to the SMB server.

Re-enter the server name.
Check with your network administrator about operation status of the server.
Confirm the file Sharing service (communicating via port 139 (TCP), and port 445 (TCP))
is authorized for the transferring destination server, router between the device and
server, and virus security software or firewall software on the forwarding destination
server.
The SMB server specified as
the destination does not
If two or more gateways exist and the communication over subnet fails, check the
018-755 respond to the device while
gateway address configuration on the device.
the Scan service.
The SMB server is crowded. The response for AV1575 authentication was not returned.
Try the operation again later. AV1990
A response from the server are
When the transferring destination server belongs to the Active Directory domain, check
not received within the
whether the communication between the destination server and domain controller is
018-756 specified time while
delayed using the following ways:
● Check whether it takes time or not by accessing the destination server from the PC
the Scan service.
client
● If it takes time, consult your system administrator.
Failed to name resolution of Take one of the following measures.

the SMB server specified as ● Confirm the DNS server address is correctly set.
018-757
destination to transfer data ● If the connection with the DNS server is appropriate, confirm the transferring
using SMB of the Scan service. destination server name is registered to the DNS server.
The save location or file name

of a scanned image has a
problem while transferring Take one of the following measures.
018-758 data using SMB of the Scan ● Check whether the save location is correct.
service. Probable cause is that ● Check whether the specified folder name can be used in the SMB server.
the specified save location
does not exist on the server.
53
Could not write the file to the SMB server.

Re-enter the shared name, folder name, and file name.
Consult your network administrator for the permission.
Check the followings for the save location or file name of a scanned image set to the
device.
● Confirm the save location name does not include the following 10 invalid characters:" /
: | < > ; , * ?.
● Confirm the file name does not include the following 11 invalid characters: " / : | < > ; , *
Invalid characters are used for
?\
the save location or file name
● Confirm there is no space in the head and end of a string of characters.
018-759 of a scanned image while
● Confirm there is no period in the head and end of a string of characters.
It is recommended that you do not use device-dependent characters.
the Scan service.
If you use MacOS, there are more invalid characters.
1. Select [Start] > [Programs] > [Administrative Tools] >[Distributed File System] on the
Because the specified save
SMB server.
location has the Distributed
2. Select the specified save location from the left side frame of the [Distributed File
File System (DFS) settings, it is
018-760 System] window, and then confirm the target information displayed on the right side
linked to another shared folder
frame of the window.
while transferring data using
3. Specify the SMB server, shared name, and save location based on the information you
SMB of the Scan service.
confirmed in step 2.
The memory stored in the
saving destination PC is
Check the usage condition of he memory. If the remaining capacity of the device's
018-761 insufficient while transferring
memory is low, exit out of the applications which are not used.
service.
A time out error occurred
Try the operation again later.
because it takes time to
If the same error persists, consult your network administrator.
receive a response from the
018-762 Check whether the virus security software is working on the saving destination PC. Some
saving destination PC while
software takes time to receive a response from the PC. If the software is working, reduce
the number of document pages to scale down the file size.
the Scan service.
The character code conversion

Confirm the server name, share name, and pass name does not include the letters
is failed in the device while
018-763 unique to the device model. If the letters are included, change the name not to include
the letters.
the Scan service.

The LDAP server has an update problem. Have your network administrator confirm the
LDAP server status.
(naming violation) for Address
Book query.
54
LDAP server status.
(object class violation) for
Address Book query.
LDAP server status.
Result Message No "66" (not
allowed on nonleaf) for
Address Book query.
LDAP server status.
Result Message No "67" (not
allowed on RDN) for Address
Book query.
LDAP server status.
(already exists) for Address
Book query.
LDAP server status.
object class modifications) for
Address Book query.
(results too large) for Address
Book query.
018-771 server returned RFC2251 Have your network administrator confirm the LDAP server status.
(affecting multiple DSAs) for
Address Book query.
Failed to transfer data using Re-enter the shared name.

SMB of the Scan service Check with your network administrator whether the shared name is correct.
018-772
because the specified shared Confirm that the specified shared name exits in the destination PC. If the shared name
name does not exist. does not exists, create a new shared name or specify the existing shared name.
55
● Check whether the following invalid characters are included in the shared name set in
the device: " / : | < > ; , * ? \ [ ] + =
● Check whether a space character is included at the top or end of the shared name set
in the device.
follows:
● Check whether the shared name set in the device is specified only by a period.
For 2, when the destination computer is macOS/OS X, you need to change the access
privileges for the user for shared folder. For information about necessary accounting
service because Invalid
settings, consult your system administrator. The following is an example of a procedure
characters are used in the
for macOS 10.12 Sierra.
018-773 specified shared name.
It is recommended to create a dedicated account for data transfer. You can create and
set the account on the dialog box that appears by choosing Apple menu > [System
Preferences] and then clicking [Users & Groups] icon.
service because access
privilege does not set on the
2. Make sure that [File Sharing] check box is selected.
specified shared name when
3. Select the folder being shared from folders listed in the [Shared Folders] filed.
the server is macOS/OS X.
4. Choose [Read & Write] as privilege option for the user listed in the [Users] field.
Note
● For information on how to change the access privilege settings on other version of
Mac OS, consult your system administrator or the official website of Apple Inc.
(unknown error) for Address
Book query.
An LDAP server protocol error Take one of the following measures:
occurred as a result of the ● Confirm the network cable connection.
Address Book operation. ● If the network cable connection has no problem, confirm the active status of the
018-781
Connection to the server target server.
cannot be established for the ● Check whether the server name has been correctly set for [LDAP Server/Directory
Address Book query. Service Settings] under [Remote Authentication/Directory Service].
018-782 Have your network administrator confirm the LDAP server status.
(program error or SASL
authentication error) for
Address Book query.
(encoding error) for Address
Book query.
(decoding error) for Address
Book query.
56
(timeout) for Address Book
query.
018-786 Have your network administrator confirm the LDAP server status.
(unknown authentication
method) for Address Book
query.
Confirm the search conditions set on Address Book. If the error still is not resolved,
consult your network administrator.
(search filter error) for Address
Book query.
Result Message No "88" (user
cancelled operation) for
Address Book query.
(incorrect parameter) for
Address Book query.
memory) for Address Book
query.
Result Message No "91" (server
connection error) for Address
Book query.
57
(unsupported feature) for
Address Book query.
results returned) for Address
Book query.
more results) for Address Book
query.
(results remaining) for Address
Book query.
Result Message No "96" (client
loop detected) for Address
Book query.
(referral limit exceeded) for
Address Book query.
Check the connection between the IC Card Reader and the device. Switch off the device
An error occurred in the IC power, make sure that the touch screen is blank, and then switch on the device power. If
021-210
Card Reader (optional). the error still is not resolved, the IC Card Reader may be defective. Connect an unbroken
IC Card Reader and execute the operation again.
021-211
021-212
58
There is a problem with the The system administrator should exports the unit price table and modify it using
021-213 unit price table settings for the CentreWare Internet Services. Set a number from 1 to 9,999,999 and import the table
related product. modified to the device.
An error occurred during on the device power. Execute the operation again. If the error still is not resolved,
encrypted communication contact one of the following support desks according to the product you are using for
021-214
between the device and the inquiries.
USB memory device. ● Contact your local Fuji Xerox representative.
The accounting/billing device Change the setting on the device or connect the correct accounting/billing device, and
021-215 connected does not match the switch off the device power, make sure that the touch screen is blank, and then switch
device set on the device. on the device power.
The number of authentication

devices such as IC Card Reader
021-401 Disconnect the authentication device connected.
(optional) connected exceeds
the setting value.

● LAN cable connection
● DNS server address setting
● The default gateway setting
● The subnet mask setting
The address of the proxy
021-402 If the error still is not resolved after checking the above settings, there may be a network
server name is incorrect.
failure or the proxy server settings may be changed or failed. Consult your system
administrator. If the network works normally but the error still is not resolved, contact

Failed to resolve the address of
the EP center of Fuji Xerox or
EP communication aggregate
server.
administrator. If the network works normally but the error still is not resolved, contact
59
● EP proxy server setting (For BB-Direct configuration)
If the error still is not resolved after checking the above settings, there may be a network
Failed to connect the server or
the proxy server. One of the
administrator.
021-404 probable cause is that the
If the network works normally but the error still is not resolved, contact one of the
power of these servers is
switched off.
Also, when FQDN of the EP communication aggregate server is changed for the EP
communication aggregate server configuration, contact one of the following support
desks according to the product you are using for inquiries.
An error occurred in the SSL on the device power. If the error still is not resolved, contact one of the following support
021-405 communication with the desks according to the product you are using for inquiries.
external server. ● Contact your local Fuji Xerox representative.
The SSL certificate of the
external server is not correct.

● The login user of the EP proxy server
Failed to authorize the proxy ● The password of the EP proxy server
server while connecting to the If the error still is not resolved after checking the above settings, there may be a network
021-407 EP system via the failure or the proxy server settings may be changed or failed. Consult your system
Internet.(Receiving HTTP administrator. If the network works normally but the error still is not resolved, contact
status code 407) one of the following support desks according to the product you are using for inquiries.

A time out error occurred while
administrator.
021-408 connecting to the EP system
via the Internet.
Also, when FQDN of the EP communication aggregate server is changed for the EP
communication aggregate server configuration, contact one of the following support
60
A communication error
occurred while connecting
(acquiring the EP certificate)
to CA via the Internet.
administrator.
A communication error
occurred while connecting
(acquiring the EP certificate)
to CA via the Internet.
administrator.
● The LAN cable connection
● The DNS server address settings
connecting to the EP system
● The EP proxy server URL setting
021-412 via the Internet. There is a
problem with the address of
failure. Consult your system administrator.
the EP proxy server name.
An error occurred while ● The subnet mask setting
021-413 connecting to the EP system If the error still is not resolved after checking the above settings, there may be a network
via the Internet. failure. Consult your system administrator.
61
● The EP proxy server setting
via the Internet.
An error occurred while the
021-415 SSL/TLS communication to the
EP system via the Internet.
via the Internet.
● The EP proxy server URL setting
● The password of the EP proxy server
Failed to authorize the proxy If the error still is not resolved after checking the above settings, there may be a network
021-417 server while connecting to the failure or the proxy server settings may be changed or failed. Consult your system
EP system via the Internet. administrator.
The format of the proxy setting file registered in the HTTP server may be incorrect.
Consult your system administrator.
There is a problem with the
If the proxy setting file works normally but the error still is not resolved, contact one of
021-418 format of the proxy setting
the following support desks according to the product you are using for inquiries.
file.
62
The format of the proxy setting file registered in the HTTP server may be incorrect.
Consult your system administrator.
If the proxy setting file works normally but the error still is not resolved, contact one of
021-419 format of the proxy setting
the following support desks according to the product you are using for inquiries.
file.
A time out error occurred while ● The EP proxy server setting screen on CentreWare Internet Services
connecting to the EP system ● The working condition of the HTTP proxy server in which the proxy setting file is
021-420 via the Internet registered
Failed to obtain the proxy If the error still is not resolved after checking the above settings, there may be a network
setting. failure. Consult your system administrator.
A time out error occurred while ● The EP proxy server setting screen on CentreWare Internet Services
connecting to the EP system ● The working condition of the HTTP proxy server in which the proxy setting file is
021-421 via the Internet registered
Failed to obtain the proxy If the error still is not resolved after checking the above settings, there may be a network
setting. failure. Consult your system administrator.
Check the EP proxy server setting screen on CentreWare Internet Services.
If the error still is not resolved after checking the setting, the proxy setting file may not
The proxy setting file is not be registered. Consult your system administrator.
021-422 found while connecting to the If the proxy setting file works normally but the error still is not resolved, contact one of
EP system via the Internet. the following support desks according to the product you are using for inquiries.
If the error still is not resolved after checking the setting, check the proxy setting file size.
The size of the proxy setting When the size exceeds 64 KB, keep the file size down.
021-423 file is too large. Failed to If the proxy setting file works normally but the error still is not resolved, contact one of
obtain the proxy setting file. the following support desks according to the product you are using for inquiries.
If the error still is not resolved after checking the setting, consult your system
administrator about the URL of the proxy setting file.
The URL of the proxy setting
Otherwise, check the URL of proxy setting file of the DHCP or DNS server as follows:
file to connect with the proxy
● The DHCP option is "252".
021-424 server is incorrect while
● The SRV record of the host "wpad.(domain name)" is correct.
via the Internet.
63
A time out error occurred while ● The EP proxy server setting (CURL)
connecting to the DHCP or ● The working condition of the DHCP or DNS server in which the proxy setting file is
021-425 DNS server via the Internet to registered
obtain the URL (CURL) of the If the error still is not resolved after checking the above settings, there may be a network
proxy setting file. failure. Consult your system administrator.
The URL (CURL) of the proxy ● The EP proxy server setting
setting file is not found on the ● The URL of the proxy setting file is registered on the DHCP or DNS server correctly
DHCP or DNS server while If the error still is not resolved after checking the above settings, there may be a network
021-426 connecting to the EP system failure. Consult your system administrator.
via the Internet to obtain the If the network works normally but the error still is not resolved, contact one of the
URL (CURL) of the proxy following support desks according to the product you are using for inquiries.
setting file. ● Contact your local Fuji Xerox representative.
LTE/3G connection by way of on the device power. If the same message is displayed again, contact one of the
021-427 4G/3Gnet-BOX was lost due to following support desks according to the product you are using for inquiries.
the time-out. ● Contact your local Fuji Xerox representative.
If the antenna is being fallen down, stand it upright. If you still have the problem, switch
off the device power, make sure that the touch screen is blank, and then switch on the
LTE/3G communication by
device power. If the same message is displayed again, contact one of the following
021-428 way of 4G/3Gnet-BOX is out of
communication range.
An error occurred in the SIM on the device power. If the same message is displayed again, contact one of the
021-429 card which had been inserted following support desks according to the product you are using for inquiries.
to the 4G/3Gnet-BOX. ● Contact your local Fuji Xerox representative.
Adjust the time on the clock of the device to the right time. If you still have the problem,
switch off the device power, make sure that the touch screen is blank, and then switch
The time synchronization with on the device power. If the same message is displayed again, contact one of the
021-430
4G/3Gnet-BOX was failed. following support desks according to the product you are using for inquiries.
Check the USB cable of 4G/3Gnet-BOX to see if it has come off. Connect the cable firmly
if it is unplugged. If you still have the problem, switch off the device power, make sure
that the touch screen is blank, and then switch on the device power. If the same
USB connection with
021-431 message is displayed again, contact one of the following support desks according to the
4G/3Gnet-BOX was failed.
product you are using for inquiries.
64
4G/3Gnet-BOX was failed to
start due to an error which had
occurred in the device.
An error occurred in the device
through the LTE/3G
communication by way of
4G/3Gnet-BOX.
An error occurred in 4G/3Gnet-
BOX.
4G/3Gnet-BOX was failed to
start because an error
requiring the initialization of
4G/3Gnet-BOX and the restart
of the device was detected.
An error occurred in the device
through the LTE/3G
4G/3Gnet-BOX.
A communication error in DNS
server occurred through
way of 4G/3Gnet-BOX.
The name resolution of EP
server was failed in LTE/3G
4G/3Gnet-BOX.
The name resolution of the
certificate authority that had
issued the EP client certificate
was failed in LTE/3G
4G/3Gnet-BOX.
The communication is disabled
in LTE/3G communication by
way of 4G/3Gnet-BOX with
this device.
The communication with the on the device power. If the error still is not resolved, contact one of the following support
021-501 EP system via the internet desks according to the product you are using for inquiries.
failed. ● Contact your local Fuji Xerox representative.
65
on the device power. Execute the operation again. If the error still is not resolved,
inquiries.
failure or the DNS server settings may be changed or failed. Consult your system
administrator.
via the Internet.
administrator.
The SSL/TLS communication
with the EP server failed.
The SSL Certificate for the EP contact one of the following support desks according to the product you are using for
021-506
server is incorrect. inquiries.
● The password of the EP proxy server
administrator.
via the Internet.
66
via the Internet.
administrator.
An error occurred while on the device power. If the error still is not resolved, contact one of the following support
021-509 communicating with the EP desks according to the product you are using for inquiries.
server. ● Contact your local Fuji Xerox representative.
021-510 connecting to EP system via
inquiries.
the Internet.
The device has already been contact one of the following support desks according to the product you are using for
021-511
specified with the EP server. inquiries.
021-512
021-513
021-514
The settings of the device on contact one of the following support desks according to the product you are using for
021-515
the EP server are incorrect. inquiries.
67
The settings of the device on contact one of the following support desks according to the product you are using for
021-516
the EP server are incorrect. inquiries.
Wait for a while, and then execute the operation again. If the error still is not resolved,
An error occurred while contact one of the following support desks according to the product you are using for
021-517 connecting to the EP system inquiries.
via the Internet. ● Contact your local Fuji Xerox representative.
An error occurred while Check the following for BB-Direct configuration:
021-520 connecting to the EP system ● EP proxy server setting
via the Internet. If the error still is not resolved after checking the above settings, there may be a network
failure or the DNS server failure. Consult your system administrator. If the network works
normally but the error still is not resolved, contact one of the following support desks
68
Enable the SOAP port, switch off the device power, make sure that the touch screen is
An error occurred while blank, and then switch on the device power. If the error still is not resolved, contact one
021-523 communicating with the EP of the following support desks according to the product you are using for inquiries.
An error occurred while on the device power. If the same message is displayed again, contact one of the
021-524 communicating with the EP following support desks according to the product you are using for inquiries.
The device attempted to
upgrade the software of EP
inquiries.
021-529 system via the Internet, but
the latest software version is
already installed.
021-530 connecting to EP system via inquiries.
the Internet. ● Contact your local Fuji Xerox representative.
69
021-531 connecting to EP system via inquiries.
the Internet. ● Contact your local Fuji Xerox representative.
The device attempted to contact one of the following support desks according to the product you are using for
upgrade the software of EP inquiries.
021-532
system via the Internet, but ● Contact your local Fuji Xerox representative.
the software upgrade failed. ● Contact our Customer Support Center or your dealers.
021-533
021-534
021-535
The latest software version is Reboot the device and update the software to the latest version. (The device
021-536
not installed. automatically reboots again.) Then, execute the operation again.
Check with your system administrators. If the system administrators have not reserved
The software upgrade was the update, contact one of the following support desks according to the product you are
021-538 canceled since the device was using for inquiries.
in use at the reserved time. ● Contact your local Fuji Xerox representative.
Check with your system administrators. If the system administrators have not reserved
The software upgrade was
the update, contact one of the following support desks according to the product you are
canceled since the device
021-539 using for inquiries.
power was off at the reserved
time.
The SW upgrade was canceled
since the device power was
021-540 If necessary, execute the operation again.
turned off while downloading
the update file.
The SW upgrade cannot be on the device power. If the error still is not resolved, contact one of the following support
021-541 started since an incorrect desks according to the product you are using for inquiries.
setting is done to the device. ● Contact your local Fuji Xerox representative.
70
Confirm the contract period of the EP system. When the error is displayed during the
An error occurred while contract period, contact one of the following support desks according to the product you
021-545 connecting to the EP system are using for inquiries.
The LTE/3G connection of
4G/3Gnet-BOX is time out.
If the antenna is being fallen down, stand it upright. If you still have the problem, switch
off the device power, make sure that the touch screen is blank, and then switch on the
The LTE/3G connection of device power. If the same message is displayed again, contact one of the following
021-566
4G/3Gnet-BOX is time out. support desks according to the product you are using for inquiries.
An error occurred in the SIM on the device power. If the error still is not resolved, contact one of the following support
021-567 card inserted in 4G/3Gnet- desks according to the product you are using for inquiries.
BOX. ● Contact your local Fuji Xerox representative.
Get the time of this device’s watch correct. If the error still is not resolved, switch off the
device power, make sure that the touch screen is blank, and then switch on the device
Failure of time power. If the error still is not resolved, contact one of the following support desks
021-568
synchronization. according to the product you are using for inquiries.
Make sure that the USB cable of 4G/3Gnet-BOX is connected. If not, connect it correctly.
If the error still is not resolved, switch off the device power, make sure that the touch
screen is blank, and then switch on the device power. If the error still is not resolved,
Failure of the USB connection
021-569 contact one of the following support desks according to the product you are using for
to 4G/3Gnet-BOX.
inquiries.
LTE/3G connection of
4G/3Gnet-BOX and connection
is not started.
021-571 LTE/3G connection of desks according to the product you are using for inquiries.
4G/3Gnet-BOX. ● Contact your local Fuji Xerox representative.
connection library in the
LTE/3G connection of
4G/3Gnet-BOX.
An error occurred in 4G/3Gnet-
BOX.
71
An error was detected for the
reset of 4G/3Gnet-BOX and
the reboot of this device and
connection is not started.
021-575 LTE/3G connection of desks according to the product you are using for inquiries.
4G/3Gnet-BOX. ● Contact your local Fuji Xerox representative.
connection of DNS server in
the LTE/3G connection of
4G/3Gnet-BOX.
Failure of the name resolution on the device power. If the error still is not resolved, contact one of the following support
021-577 of EP server in the LTE/3G desks according to the product you are using for inquiries.
connection of 4G/3Gnet-BOX. ● Contact your local Fuji Xerox representative.
Failure of the name resolution
of an EP client certificate issue
in the LTE/3G connection of
4G/3Gnet-BOX.
Connection failure was on the device power. If the error still is not resolved, contact one of the following support
021-579 detected in the LTE/3G desks according to the product you are using for inquiries.
Connection failure was on the device power. If the error still is not resolved, contact one of the following support
021-580 detected in the LTE/3G desks according to the product you are using for inquiries.
Failure of the name resolution
of Remote Download server in
the LTE/3G connection of
4G/3Gnet-BOX.
Close the [Maintenance] screen, wait until the batch data setting or acquisition is
A conflict is detected between completed, and operate the software update again. If the same message is displayed
the software update and a again, contact one of the following support desks according to the product you are using
021-582
batch data setting or for inquiries.
acquisition. ● Contact your local Fuji Xerox representative.
Confirm that the USB cable is connected and switch off the device power, make sure
that the touch screen is blank, and then switch on the device power. If the error still is
The USB cable is unplugged or
not resolved, contact one of the following support desks according to the product you
021-700 the USB interface may be out
of order.
72
Retry after waiting for a while or confirm that the USB cable is connected and switch off
the device power, make sure that the touch screen is blank, and then switch on the
The USB interface error device power. If the error still is not resolved, contact one of the following support desks
021-701
occurred. according to the product you are using for inquiries.
While using the related contact one of the following support desks according to the product you are using for
product, you attempted to inquiries.
021-731
make color copies when the ● Contact your local Fuji Xerox representative.
use of color is restricted. ● Contact our Customer Support Center or your dealers.
The card has come off, or its Insert or charge the card (e-money) sufficiently. Otherwise, log in to the device (ex.using
charge (including e-money) or the smart card or control panel).
021-732 message rate is insufficient. Note
Otherwise, you are not ● If a fault code is displayed, any print data remaining in the device and information
authenticated. stored in the device's memory is not secured.
The use of color is restricted or
inquiries.
021-733 the number of color pages
reached the maximum.
inquiries.
023-500 An error occurred in the device.
73
Switch off the device power, and then switch it on again after the touch screen goes out.
The memory capacity or hard
disk required to use the
024-700 the product you are using for inquiries.
optional feature is not
installed.
Paper jam occurred while
[When Paper Jam Occurs] is
024-702 Remove the jammed paper, and then try printing again.
set to [Delete Job] in [Print
Service Settings].
74
number of booklet pages
024-703 Use paper of less weight. Or, cancel the booklet creation.
exceeds the maximum number
allowed.
024-704 receiving a print job from following support desks according to the product you are using for inquiries.
Denshi- Pen. ● Contact your local Fuji Xerox representative.
The template of the specified
Delete the document in the folder of the device, and then select [Store to Folder] again
024-705 force annotation was not
from the print driver to store the document.
found in the device.
A print job from Denshi-Pen is
sent when [Force Watermark -
Set [Allow User to Disable Active Settings] to [Disable Active Settings] under [Tools]
024-706 Client Print] or [Force Secure
>[Authentication / Security Settings].
Watermark] > [Client Print] is
set to [On].
The paper type is not
024-707 supported for duplex or Change the paper type, or change to 1-sided printing.
inversion.
The paper type is not
024-708 supported for duplex or Change the paper type, or change to face-up printing.
inversion.
Booklet printing was specified

for printer properties, but the
number of print pages for the Change the printer properties setting to split the pages appropriately to create separate
024-742
job exceeded the maximum volumes, or to cancel the booklet creation setting.
number allowed for booklet
creation.
The specified paper type is not

compatible with the specified
paper size, paper tray, output
tray, or 2 sided printing.
Incompatible print parameters

are used. The combination of
the specified features such as
024-747 Document Size, Paper Size, Confirm the print data, and try printing again.
Paper Tray, 2 sided printing,
and Output Tray is
incompatible.
The number of digits specified

in [Bates Stamp - Number of
Set [Bates Stamp - Number of Digits] to the value specified in [Starting Number] or to
024-748 Digits] screen does not match
[Auto Assign].
the value specified in [Starting
Number].
Booklet printing was specified

for printer properties, but the
number of print pages for the Change the printer properties setting to split the pages appropriately to create separate
024-775
job exceeded the maximum volumes, or to cancel the booklet creation setting.
number allowed for booklet
creation.
75
The temperature inside the
026-403 The job resumes automatically after the device cools down.
device is too high.
026-404 The toner is being adjusted. No measure is required. Wait for a while
There are consumables to be
026-405 No measure is required.
delivered.
By Address Book operation, Execute the operation again. If the error still is not resolved, contact one of the following
the device received an support desks according to the product you are using for inquiries.
026-700
unsupported protocol from the ● Contact your local Fuji Xerox representative.
LDAP server. ● Contact our Customer Support Center or your dealers.
Wait for a while and execute the operation again. If the only one query is being
The number of queries
submitted to the Address Book, the device's software may be defective. contact one of
submitted to the Address Book
026-701 the following support desks according to the product you are using for inquiries.
exceeded the device's
processing capability.
The number of accesses from Wait for a while and execute the operation again. If the error still is not resolved,
the LDAP server to the device contact one of the following support desks according to the product you are using for
026-702 by Address Book operation inquiries.
exceeded the device's ● Contact your local Fuji Xerox representative.
processing capability. ● Contact our Customer Support Center or your dealers.
Authentication is canceled
026-703 when adding documents Authenticate when adding documents.
during faxing or scanning.
026-704 processing DocuWorks Print using the print driver (PCL, etc.) from DocuWorks Viewer.
documents.
Unable to process for Change the [Image Quality] setting from [High Resolution] to [High Quality], or from
DocuWorks documents [High Quality] to [Standard]. Or, add memory. If the error still is not resolved, increase
026-705
because of insufficient memory. If the problem persists even after adding memory to the maximum capacity,
memory space. print using the print driver (PCL, etc.) from DocuWorks Viewer.
Attempted to print a
Release the print prohibited settings using DocuWorks Viewer, and then execute the
026-706 DocuWorks document of which
operation again.
printing is prohibited.
When processing password-
protected DocuWorks
026-707 documents, the password Set the correct password on ContentsBridge.
entered does not match that
of the DocuWorks document.

Exceeded the maximum limit 1. Reduce the resolution (Resolution) of the scan parameters and execute the operation
for the scan data size that can again.
026-708
be stored for one job with 2. Reduce the image with magnification (Reduce / Enlarge) of the scan parameters
Scan (URL) service. (such as A3 > A4) and then execute the operation again.
3. If [Store & Send Link - Maximum File Size] is set to a small value, increase the value.
The capacity of the hard disk

that can be used to store scan Wait around one day, and when capacity becomes available as a result of the automatic
026-709
data with Scan (URL) service is deletion of files, execute the operation again.
insufficient.
The device has received and e-
mail encrypted by S/ MIME,
026-710 ● Ask the sender to send the e-mail encrypted by 3DES.
but does not support the
● Disable the FIPS140 validation mode of the device.
encryption method.
76
1. Reduce the resolution (Resolution) of the scan parameters and execute the operation
Exceeded the maximum size again.
026-711 allowed for a multi-page file 2. Reduce the number of document pages and then execute the operation again.
when scanning. The maximum size is 2 GB for TIFF, XPS, and PDF, and 1 GB for XDW.
Note
026-712 operating from CentreWare Retry after waiting for a while.
Internet Services.
Incompatible print parameters
are used. The combination of
the specified features such as
026-718 Document Size, Paper Size, Confirm the print data, and try printing again.
Paper Tray, 2 sided printing,
and Output Tray is
incompatible.
Wait for a while and execute the operation again. If the error still is not resolved,
026-719 operating the Scan to USB inquiries.
service. ● Contact your local Fuji Xerox representative.
The capacity of the USB
memory device of the
026-720 recipient is insufficient while Confirm the amount of available space.
operating the Scan to USB
service.
Check the following conditions:
● The USB memory device is inserted into the USB memory slot.
026-721 operating the Scan to USB
● The USB memory device is accessible from your computer.
service.
● The unencrypted USB memory device is used.
Initialize the USB memory device on a computer with the following file format, and then
execute the operation again.
● Supported file formats: FAT12, FAT16 (FAT), FAT32
The USB memory device is not the product you are using for inquiries.
026-722
initialized. ● Contact your local Fuji Xerox representative.
Note
● NTFS is not supported.
● A software-encrypted USB memory device is not supported.
An error occurred while 1. Check that the media is not inserted or removed, or the other media is not inserted,
026-723 operating the Scan to USB while the device is referencing the media.
service. 2. Check that the file in the media can be accessed via a computer.
inquiries.
via the Internet.
inquiries.
via the Internet.
77
The device configuration
information at a print job
Modify the device configuration information in the print driver screen to match the
026-726 specification does not match
actual device configuration.
the actual device
configuration.
follows:
1. Unusable characters are
included in the path name of
the file location.
026-727 1. Change the path name of the file location.
2. The length of the path
2. Set the path in the range of 1 to 255 bytes.
name of the file location
(including extension) exceeds
the number of characters
available.
Check whether the network cable is correctly connected or check the amount of
An error occurred during WSD available memory of the destination device.
026-728
communications. Note
● WSD stands for Web Services on Devices.
follows:
For 1, check whether the network cable is correctly connected or check the amount of
1. An error occurred during
available memory of the destination device.
WSD communications.
For 2, Use [Windows Fax and Scan] to scan. If using another application, set the
026-729 2. Application other than
document on the document glass.
[Windows Fax and Scan] was
Note
used to scan a document while
operating the Scan to Desktop
service.
The size of paper loaded in the

026-730 Check whether the paper guides are correctly positioned in the tray, and then try again.
specified tray is unknown.
When authentication or logout

026-735 succeeds, all jobs are canceled No measure is required.
because there is a pending job.
An internal error occurred
026-736 while sending the scanned
document to the HTTP server.
Unable to send the scanned
document to the HTTP server Consult your network administrator whether the network or the server have any
026-737
because a network error problem.
occurred.
The device failed to send

scanned document data to the
026-738 Execute the operation again.
HTTP server because Web
application is closed during it.
When authentication or logout

026-739 succeeds, all jobs are canceled No measure is required.
because there is a pending job.
The IP address of IPv6 already Change the [Auto Stateless Address 1] for IPv6 on the device, or the IP address of IPv6
027-442
exists. on the network device, to remove the duplication of addresses.
027-443
78
027-444
027-445 Set the IP address correctly.
manually is incorrect.
The IP address of IPv6 set Change the [Manually Configured IPv6 Address] on the device, or the IP address of IPv6
027-446
manually already exists. on the network device, to remove the duplication of addresses.
The IP address of IPv6 Change the [Link-local Address] for IPv6 on the device, or the IP address of IPv6 on the
027-447
network already exists. network device, to remove the duplication of addresses.
IP address of IPv4 already Change the IP address of IPv4 set on the device or the IP address of IPv4 on the
027-452
exists. network device.
027-500 Specify the SMTP server name correctly or specify the server by using its IP address.
SMTP server.
027-501 Specify the POP server name correctly or specify the server by using its IP address.
server.
Failed to log into the POP3
Confirm whether the user name and password used in the POP3 server are correct on
027-502 server when using the POP3
CentreWare Internet Services.
protocol.
027-503 A POP server error occurred.
027-504 An SMTP server error occurred.
027-513 service because access to the Consult your system administrator for settings.
SMB server was not
permitted.
data using SMB of the Scan Check the following conditions:
service because an error has ● Re-enter the destination SMB server name.
027-514
been occurred between the ● The SMB server is connected to the DNS server.
SMB server and the DNS ● The SMB server name is registered on the DNS server.
server.
Take the following measures:
027-515 ● Set the DNS server address.
service because an error has
● Set the target SMB server address using IP address.
been occurred.
79

follows:
● Confirm the connection of the network cable.
1. The SMB server of the
● For communications over subnet, confirm the WINS server settings, and check whether
destination computer cannot
the server address can be resolved correctly.
be found while transferring
● File Sharing service (communicating via port 137 (UDP), port 138 (UDP), and port 139
(TCP)) is authorized for the Firewall settings of the destination SMB server.
service (TCP/IP session
For 2, check whether the file sharing service is enabled on the destination SMB server.
establishment failed).
● The file sharing service of Microsoft network is enabled.
027-516 2. The SMB server specified as
If the error still is not resolved, check the following setting.
the destination does not
● NetBIOS over TCP/IP for TCP/IP is activated.
respond to the device while
● When the destination SMB server name is specified using the FQDN (example:
the Scan service.
mypc01.fuji0.co.jp), confirm that the DNS server address is set correctly in the
3. Failed to name resolution of
Connectivity & Network Setup of the device.
the SMB server specified as
● If the connection with the DNS server has any problem, check whether the destination
destination to transfer data
server name set in the device is registered on the DNS server.
using SMB of the Scan service.

service because the specified
password was incorrect.
Confirm the password for the shared folder. When the server is macOS/OS X, specify a
027-518 When the server is macOS/OS
user who is permitted to use File Sharing.
X, the specified user may not
have been registered as a user
who is permitted to use File
Sharing.
service because the save
location or file name specified Take one of the following measures:
for the scanned image had a ● Check whether the save location is correct.
problem. ● Check whether the specified file name can be used on the SMB server.
● The save location or the file ● Confirm the Distributed File System (DFS) settings with your system administrator.
name has a problem. To confirm the settings, execute the following procedures:
● The specified save location 1. Select [Start] > [Programs] > [Administrative Tools] > [Distributed File System] on the
027-519
does not exist on the server. SMB server.
● Invalid characters are used 2. Select the specified save location from the left side frame of the [Distributed File
in the save location or the file System] window, and then confirm the target information displayed on the right side
name. frame of the window.
● Because the specified save 3. Specify the SMB server, shared name, and save location based on the information you
location has the Distributed confirmed in step 2.
File System (DFS) settings, it is
linked to another shared
folder.
027-520 service because the file name Confirm the access privilege to the SMB server.
or folder name could not be
retrieved.
data using SMB of the Scan to
PC service because the suffix Change the file name or forwarding destination folder of the scan server. Or, try moving
027-521
of the name of the file or or deleting the files within the forwarding destination folder.
folder exceeded the limit
value.
80
During forwarding using SMB
of the Scan service, the
scanned image file could not
be created on the SMB server
because of one of the
following reasons: Take one of the following measures:
● The specified file name ● Check whether the specified file name can be used in the save location.
027-522
already exists. ● Check whether the specified file name has been used by another user.
● The specified file name has ● Check whether the specified file name has been used for another file or folder.
already been used.
● The specified file name
exists as a directory.
● Invalid characters are used
in the file name.

lock folder on the SMB server
Check whether the specified name is being used for another file or folder on the SMB
027-523 while transferring data using
server.
SMB of the Scan service. The
specified folder already exists.

lock folder on the SMB server
Check whether the specified name is being used for another file or folder on the SMB
027-524 while transferring data using
server.
SMB of the Scan service. The
specified folder already exists.

of the Scan to PC service, a file
could not be deleted from the
SMB server because of one of
027-525 the following reasons: Check whether the file is not being used by another user at the specified save location.
● The file does not exist.
● The file is opened.
● The specified file name is
being used as a directory.
The device failed to delete the

lock folder on the SMB server If the lock directory (*.LCK) exists in the destination, delete it manually, and then
027-526
while transferring data using execute the operation again.
SMB of the Scan service.

of the Scan service, a folder
could not be deleted from the
SMB server because of one of
027-527 the following reasons: Check whether the file is not being used by another user at the specified save location.
● The file does not exist.
● The directory is not empty.
● The specified directory name
does not exist.
81
027-528 service because no space is Check whether the save location has free space.
available at the save location
on the SMB server.

Log into the server from another computer using the same user name, to confirm
whether a file can be written into the same save location on the server. If the error still is
service because an unexpected
not resolved, it may be an internal error. contact one of the following support desks
027-529 error has been received from
the SMB server, or an
unexpected internal error has
occurred on the device.
There are duplicate file names.

[Do Not Save] is set as a
Set the process to be executed in case of a file name duplication to other than [Do Not
027-530 handling method when names
Save].
are duplicated for scanned
files.
Detected an incorrect filing

When [Rename New File] is set as the process to be executed in case of a file name
027-531 policy (when add was selected)
duplication, confirm that the file format is not multi-page.
after connecting to the server.
Failed to access the When [Rename New File] is set as the process to be executed in case of a file name
027-532
NEXTNAME.DAT file. duplication, check the NEXTNAME.DAT file is correct.
The SMB server (NetBIOS)
027-543 Check whether the server name of the SMB server is correct.
name is invalid.
If the error occurred during SMB authentication: Consult your network administrator for
the domain name, and then set it correctly.
Also, check whether the domain name set on the device is correct.
To confirm the settings, execute the following procedures:
1. Enter the System Administration mode, and select [Device] > [Connectivity & Network
Setup] > [Remote Authentication/Directory Service] > [SMB Server Settings].
2. Select the SMB server to confirm the domain name.
If the error occurred during transferring using SMB of the Scan service:
SMB protocol error. An invalid
Consult your network administrator whether the domain name specified when entering
027-547 character was detected in the
login name is correct.
specified domain name.
To confirm the domain name on the server, execute the following procedures:
1. Select [Start] > [Programs] > [Administrative Tools] > [Active Directory Domains and
Trusts] on the Active Directory domain controller.
2. From the left side frame of the [Active Directory Domains and Trusts] window, select
[Active Directory Domains and Trusts] > [Domains]. Right-click [Domains] to select
[Properties].
3. Select [General] tab in the domain properties window, and confirm the domain name
(prior to Windows 2000).
82
Ask your network administrator to set the user name with valid characters.
To confirm the user name on the server, execute the following procedures:
1. Select [Start] > [Programs] > [Administrative Tools] > [Active Directory Users and
Computers] on the Active Directory domain controller where the user information is set.
SMB protocol error. An invalid 2. Select [Active Directory Users and Computers] > [Server] > [Domains] > [Users] from
027-548 character has been detected in the left side frame of the [Active Directory Users and Computers] window, to display the
the specified user name. user information.
3. Right-click the target user from the right side frame of the [Active Directory Domains
and Trusts] window to select [Properties].
4. Select the [Account] tab in the [User Properties] window, and confirm the user name
of [User Log On Name (Prior to Windows 2000)].
027-549 SMB protocol error
Check whether the connection between the authentication server and the device has
been established via a network.
SMB protocol error. The SMB For example, confirm the following conditions:
027-564
server was not found. ● Network cable connection
● TCP/IP settings
● Connection via Port 137 (UDP), Port 138 (UDP), and Port 139 (TCP)
SMB protocol error. SMB Enter the System Administration mode, and select [Device] > [Connectivity & Network
027-566
(TCP/IP) is not active. Setup] > [Port Settings]. On this screen, confirm [SMB Client] is set to [Enabled].
The SMB (TCP/IP) port is not Enter the System Administration mode, and select [Device] > [Connectivity & Network
027-569
activated. Setup] > [Port Settings]. On this screen, confirm [SMB Client] is set to [Enabled].
SMB protocol error. The SMB
The SMB server may be set on Windows 95, Windows 98, or Windows Me OS. Set the
027-584 server is in shared security
SMB server on an OS other than Windows 95, Windows 98, or Windows Me OS.
mode.
83
SMB protocol error. Login is
027-585 Confirm the period login permitted with your system administrator.
disabled at this time.
SMB protocol error. The
027-586 Obtain a valid password from your system administrator.
password has expired.
SMB protocol error. The Log into Windows, and change the password. Ask your system administrator to change
027-587
password must be changed. the setting so that you do not need to change the login password next time.
SMB protocol error. The user is
027-588 Ask your system administrator to validate the user.
invalid.
SMB protocol error. The user
027-589 Ask your system administrator to cancel the lockout status.
was locked out.
SMB protocol error. The user Obtain a valid user account from your system administrator. Or, ask your system
027-590
account has expired. administrator to extend the account expiration date.
SMB protocol error. Users are
027-591 restricted. A blank password is Set the password for the user.
invalid.
The domain section of the
Specify a domain that is not prohibited for the domain section of the recipient's e-mail
027-700 recipient's e-mail address is a
address.
prohibited domain.
The network cable is
027-701 Connect the network cable securely if the cable is disconnected.
disconnected from the device.
The specified recipient's
027-702 Register the certificate for the recipient on the device.
certificate does not exist.
027-703 Register a valid certificate for the recipient on the device.
certificate has expired.
The CA certificate of the
Confirm the path to the recipient's certificate, and register the required CA certificate
027-704 specified recipient's certificate
on the device.
does not exist.
027-705 Specify a valid certificate for the recipient.
certificate has been revoked.
Unable to find the S/MIME
certificate associated with the
027-706 Import the S/MIME certificate corresponding to the mail address to the device.
device's e-mail address when
sending e-mail.
The S/MIME certificate
associated with the device's e- Ask the sender to issue a new S/MIME certificate, and then import the certificate to the
027-707
mail address has expired when device.
sending e-mail.
associated with the device's e-
027-708 Import a reliable S/MIME certificate to the device.
mail address is not reliable
when sending e-mail.
associated with the device's e-
027-709 mail address has been Import a new S/MIME certificate to the device.
discarded when sending e-
mail.
No S/MIME certificate is
027-710 attached to the received e- Ask the sender to send the e-mail with an S/MIME certificate attached.
mail.
No S/MIME certificate can be
Import the sender's S/MIME certificate to the device, or ask the sender to send S/MIME
027-711 obtained from the received e-
signature mail with an S/ MIME certificate attached.
mail.
The received S/MIME
027-712 certificate has expired, or is an Ask the sender to send the e-mail with a valid S/MIME certificate attached.
unreliable certificate.
84
The received e-mail has been
discarded because it may have
027-713 Inform this error to the sender, and ask the sender to send the e-mail again.
been altered on its
transmission route.
The received e-mail has been

discarded because the address
Inform the sender that the mail addresses differ, and ask the sender to send the e-mail
027-714 in its From field is different
again.
from the mail address in the
S/MIME signature mail.
The received S/MIME

certificate has not been
Import the sender's S/MIME certificate to the device, or change settings to use the
027-715 registered on the device, or has
S/MIME certificate on the device if the S/MIME certificate has already been registered.
not been set for use on the
device.
The received S/MIME
certificate has been discarded
027-716 Ask the sender to send the e-mail with a reliable S/MIME certificate attached.
because the certificate was
unreliable.
Unable to obtain SMTP server
address for e-mail
027-717 Check whether the DNS server is set correctly.
transmissions from the DNS
server.
Unable to find the server of an Confirm the DNS server address. Or, check whether the computer on which the
027-720 application interface application (ApeosWare Management Suite) is installed has been registered on the DNS
destination. server.
An application interface Check whether the application linked (ApeosWare Management Suite) is operating
027-721
destination does not exist. correctly.
The jobs timed out during
027-722 connection with an application Try processing the job flow again.
interface destination.
Authentication at the
application interface
027-723 Confirm the user name and password that is used when creating a job flow.
destination (ApeosWare
Management Suite) failed.
An application interface
destination (ApeosWare Check whether ApeosWare Management Suite is operating correctly. If it is operating
027-724
Management Suite) could not correctly, confirm the log.
be accessed.
Check whether the application linked (ApeosWare Management Suite) is operating
A job operation failed using an
027-725 correctly. If it is operating correctly, confirm the log. If it is not operating, confirm the
application interface.
network environment.
The status of the application
interface destination Check whether ApeosWare Management Suite is operating correctly. If it is operating
027-726
(ApeosWare Management correctly, confirm the log.
Suite) is unknown.
A parameter is illegal during
027-727 Try processing the job flow again.
an application interface.
The number of files that are to
be sent to external services
027-728 Reduce the number of files, and send them again.
exceeded the maximum
number.
85
The number of the document
pages attached to the SMTP
Increase the number of pages allowed for the Split Send feature, or reduce the number
027-730 mail exceeds the maximum
of the document pages.
number of pages allowed for
the Split Send feature.
Attempted to execute a fax, a
print, an Internet fax or an IP The Fax, Print, Internet Fax features or IP Fax(SIP) are unavailable for scanned
027-750
Fax(SIP) transmission to the documents. Set the job flow correctly.
scanned document.
An error occurred during job
027-751 Confirm the settings of the job flow.
flow processing.
A mandatory entry field is
027-752 ● Do not link folders to job flows that have mandatory entry fields.
blank in the job flow.
● Set the default values to the mandatory fields of the job flow.
1. Attempted to execute the

service while the port
necessary for the job flow is
either deactivated or
For 1, have your system administrator confirm the port status.
disabled.
027-753 For 2, enable S/MIME communication, or modify the job flow so that e-mail is sent by
2. Attempted to execute a job
not using the Encryption or Digital Signature feature.
flow to send e-mail using the
Encryption or Digital Signature
feature while S/MIME
communication is disabled.
[DocuWorks Signature] or [PDF Check the DocuWorks and PDF signatures for both the system data settings (device's
027-754 Signature] is set inconsistency current settings) and the executed job flow settings. If these settings differ, coordinate
in the job flow. them.

follows:
1. An error occurred while
connecting the server.
2. The reliable certificate has
For 1), check connection between the device and the server, or the device and the DNS
not been registered on the
server using ping or trace route.
device.
For 2), import the CA certificate and intermediate certificate reliable to the SSL server to
3. The server addresses of the
the device.
SSL server and the destination
For 3), check whether or not the device communicates via the SSL proxy server which
server are not same.
enables you to confirm the SSL communication. When the device uses the server, set the
027-757 4. The device tries to
device not to use the SSL proxy server.
communicate with the server
For 4), check the encryption method supported on the device. Set the available
using the encryption method
encryption method to the SSL server setting.
which is not supported on the
For 5), import the SSL client certificate and configure the setting to use the certificate.
device.
For 6), check the date and time registered on the device is precise. If they are not, adjust
5. The SSL client certificate has
the gap.
not been registered on the
device.
6. The server certificate has
been expired or will be expired
soon.
86
The remote authentication is

tried when [Login Name] and A security error occurred. Make sure [Login Name] and [Password] are correctly set in
[Password] are not correctly [LDAP Server/Directory Service Settings]. If the same message is displayed again,
set in [LDAP Server/Directory contact one of the following support desks according to the product you are using for
027-758
Service Settings]. As the result, inquiries.
the LDAP server sent back ● Contact your local Fuji Xerox representative.
RFC2251 Result Message No ● Contact our Customer Support Center or your dealers.
"49" (invalid credentials).
The connection to the LDAP

server referred by the LDAP Make sure the network settings of the device are correctly set. If the same message is
027-759 server specified in [LDAP displayed again, consult the network administrator and check the connection from the
Server/Directory Service device to the server.
Settings] is failed.
An invalid parameter is
027-760 Confirm the specified parameter.
specified by XJT command.
When multiple documents are to be printed, reduce the number of documents, and then
If the error still is not resolved, enter the System Administration mode, and then select
An on-demand print job was
[Device] > [System Settings] > [System Clock / Timers] > [Print-On-Demand Duration],
sent to the device using the
and specify a larger value or "0".
Web Applications feature, but
When on-demand printing is executed using the Web Application feature, the print
the time interval from
027-761 processing time is limited. Consequently if many documents are to be printed or if print
receiving the print job until
processing takes time, a timeout may occur before all the data are received. To resolve
starting the print processing
this problem, change the time limit value according to the document volume and type.
exceeded the time limit
specified on the device.
An on-demand print job is sent

to the device using the Web
Applications feature, however,
the specified job ticket is
invalid because of one of the
following causes:
● Abnormal change to the job
Execute the print job again. If the error still is not resolved, contact one of the following
ticket because of the device
027-762 software failure
ticket because of a bug on the
sender's remote server
ticket because of network
trouble
● Intentional alteration to the
job ticket

The device failed to verify the ● Check whether the remote accounting server is operating properly.
027-763 user information against the ● Check whether there is no network failure.
remote accounting server. ● Connect the network cable securely.
● Confirm the settings on the device.
An error occurred in the Check the network communication with the Client Scan client by checking the
communication with the Client following.
027-764
Scan client, or the client ● Check that the amount of space of the Client Scan client is enough.
canceled the job. ● Check the connection of the network cable.
87
● Check if the destination WebDAV server is registered in the DNS server.
027-765 DNS name resolution failed. ● Check the connection to the DNS server.
● Check the setting of the DNS server address.
● Check if the Proxy server is registered in the DNS server.
Proxy server name resolution
027-766 ● Check the connection to the DNS server.
failed.
● Check the setting of the DNS server address.
● Check if the destination WebDAV server is accessible from a computer.
● Check the SSL settings in the destination WebDAV server.
027-767 SSL/TSL connection failed.
● Check the name of the destination WebDAV server.
● Check the path to the destination in the WebDAV server.
● Check if the SSL server certificate for the destination WebDAV server is registered in
the device.
● Check if the SSL server certificate for the destination WebDAV server is not expired, or
027-768 Certificate validation error
is not in the certificate revocation list. Check the time setting in the device. Check the
certificate path for the SSL server certificate, and import the CA certificate.
● If a certificate is not registered in the destination WebDAV server, disable certificate
validation.
● Check the network cable connection.
WebDAV server connection
027-769 ● Check if the destination WebDAV server is accessible from a computer.
error
● Check the network interface.
Use ASCII characters to modify the host name that has been specified under [Device] >
[Connectivity & Network Setup] > [Device's Email Address / Host Name]. If the error still
027-772 communication with the SMTP
is not resolved, confirm with your network administrator whether the SMTP server
server.
supports the HELO command.
027-773 communication with the SMTP Wait for a while, and then execute the operation again.
server.
The specified e-mail address
027-774 contains unsupported Specify the e-mail address using only ASCII characters.
characters.
Too many destination Reduce the number of destination addresses. If the error still is not resolved, confirm
027-775
addresses have been specified. with your network administrator whether the SMTP server supports the EHLO command.
Use ASCII characters to modify the host name that has been specified under [Device] >
[Connectivity & Network Setup] > [Device's Email Address / Host Name]. If the error still
027-776 communication with the SMTP
is not resolved, confirm with your network administrator whether the SMTP server
server.
supports the EHLO command.
The destination SMTP server Set [Email Send Authentication] to [Off] under [Device] > [Connectivity & Network
027-777
does not support SMTP-AUTH. Setup] > [Outgoing / Incoming Email Settings] > [SMTP Server Settings].
The destination SMTP server Confirm the authentication type supported by the SMTP server with your network
does not support the SMTP- administrator. The device supports the following authentication types: AUTH GSSAPI
027-778
AUTH system set on the (only for Kerberos), AUTH NTLMv2, AUTH NTLMv1, AUTH PLAIN, AUTH LOGIN, AUTH
device. CRAM-MD5.
Failed to authenticate the
027-779 Confirm the login name and password set to SMTP-AUTH.
SMTP server.
027-780 Network interface error. Check the network interface.
The data exceeded the
027-781 Split the scan data.
available capacity.
Maximum redirects have been
027-782 Check the re-direct setting in the WebDAV server to see if a re-direct loop occurs.
reached.
● Check the login user name and password.
027-783 Authorization failed.
● Check the name of the destination WebDAV server.
● Check the path to the destination in the WebDAV server.
88
027-784 Authorization failed. Check the user name and password for the proxy server set in the device.
WebDAV server connection Wait for a while and try the same operation again. Consult your network administrator
027-785
timeout. if this failure is repeated.
WebDAV server connection Wait for a while and try the same operation again. Consult your network administrator
027-786
timeout. if this failure is repeated.
The same file name already
027-787 Select an option other than [Do Not Save] for the file name duplication setting.
exists.
● Check if the specified drive and directory in the destination WebDAV server is
accessible.
● Try the same operation.
027-788 Request failed. If the error still is not resolved, contact one of the following support desks according to
● Share the destination file and folder to permit reading and writing.
027-789 Access forbidden
● Check the path to the destination.
027-790 File not found Check if the specified directory exists in the destination WebDAV server.
● Check if the destination is a WebDAV server.
The method specified in the
027-791 ● Share the destination file and folder to permit reading and writing.
request is not allowed.
● Check the path to the destination.
027-792 Invalid file path Check the path to the destination.
● Try the same operation.
027-793 The request failed.
● Check the WebDAV server is working correctly.
● Check if the destination is a WebDAV server.
027-795 Unknown method
● Share the destination file and folder to permit reading and writing.
The received e-mail was
discarded because no
To print the mail body or header information also, change settings in the [Properties]
027-796 documents were attached to
screen of CentreWare Internet Services.
it. (The device is set to print
attached documents only.)
The output destination of the
027-797 Specify a correct output destination, and send the e-mail again.
received e-mail is invalid.
The specified document did
027-798 Check the job flow setting.
not exist.
The destination server does
027-799 not have sufficient storage Make sure that there is available space in the server.
space.
● Check the WebDAV server is working correctly.
029-700 The request failed.
● Check the server settings.
An invalid response was If the error still is not resolved, contact one of the following support desks according to
029-701
received. the product you are using for inquiries.
Try the same operation. If the error still is not resolved, contact one of the following
029-702 An unexpected error occurred.
89
An error occurred in the Check the network communication with the Client Scan client by checking the
communication with the Client following.
029-703
Scan client, or the client ● Check that the amount of space of the Client Scan client is enough.
canceled the job. ● Check the connection of the network cable.
Ask your network administrator to see if the format is available for JavaScript, and if the
file size is 64 KB or less.
Wi-Fi error. The format of the
029-704 proxy auto-config (PAC) file is
invalid.
Check and correct the following:
● Default gateway configuration
● Subnet mask configuration
Wi-Fi error. A timeout error
● DNS server address configuration
occurred when the device
029-705 If the failure persists, the network or the HTTP server may have a problem. Consult your
obtains a proxy auto-config
network administrator.
(PAC) file.
Wi-Fi error. A connection error
(PAC) file.
When [Proxy Server Setup] in [Proxy Server Settings] is set to [Enter URL to Configuration
Script], check the file location setting. When [Proxy Server Setup] in [Proxy Server
Settings] is set to [Automatic], the file location setting on the DHCP server may have a
Wi-Fi error. An error occurred
problem. Consult your network administrator.
when the device obtains a
029-707 If the file location setting is correct, check on the HTTP server to see if the PAC file exists.
proxy auto-config (PAC) file.
The file was not found.
Wi-Fi error. The URL of the
029-708 proxy auto-config (PAC) file is
invalid.
90
Wi-Fi error. A timeout error ● Subnet mask configuration
occurred when the device If the failure persists, the network or the DHCP server may have a problem. Consult your
029-709
obtains the URL of a proxy network administrator.
auto-config (PAC) file. If the error still is not resolved, contact one of the following support desks according to
Check with your network administrator to see if the URL of the PAC file is registered in
Wi-Fi error. An error occurred the DHCP server.
when the device obtains a If the error still is not resolved, contact one of the following support desks according to
029-710
proxy auto-config (PAC) file. the product you are using for inquiries.
The file was not found. ● Contact your local Fuji Xerox representative.
Ask your network administrator to see if the format is appropriate for JavaScript, and if
the file size is 64 KB or less.
Ethernet 1 error. The proxy
029-711 auto-config (PAC) file is
invalid.
Ethernet 1 error. A timeout
error occurred when the device
(PAC) file.
Ethernet 1 error. A connection
error occurred when the device
(PAC) file.
Ethernet 1 error. An error
(PAC) file.
91
Ethernet 1 error. The URL of
029-715 the proxy auto-config (PAC)
file is invalid.
Ethernet 1 error. A timeout ● Subnet mask configuration
error occurred when the device If the failure persists, the network or the DHCP server may have a problem. Consult your
029-716
obtains the URL of a proxy network administrator.
auto-config (PAC) file. If the error still is not resolved, contact one of the following support desks according to
The PAC file location setting on the DHCP server may have a problem. Consult your
Ethernet 1 error. An error
029-717 obtains the URL of a proxy
auto-config (PAC) file. The file
was not found.
Access denied to the Folder via
the route of the specified Ensure that the Folder where you are accessing is correct. You need to specify the Folder
029-730
network interface. The action that allows the route you are using.
cannot be performed.
Ask your network administrator to see if the format is available for JavaScript, and if the
An error occurred in the file size is 64 KB or less.
secondary Ethernet. The proxy If the error still is not resolved, contact one of the following support desks according to
029-731
auto-config (PAC) file is the product you are using for inquiries.
invalid. ● Contact your local Fuji Xerox representative.
An error occurred in the ● Subnet mask configuration

secondary Ethernet. A timeout
029-732 error occurred when the device ● DNS server address configuration
(PAC) file. If the failure persists, the network or the HTTP server may have a problem. Consult your
92
An error occurred in the ● Subnet mask configuration

secondary Ethernet. A
029-733 connection error occurred ● DNS server address configuration
when the device obtains a
proxy auto-config (PAC) file. If the failure persists, the network or the HTTP server may have a problem. Consult your
When [Proxy Server Setup] in [Proxy Server Settings] is set to [Use Automatic Proxy
Configuration Script], check the file location setting. When [Proxy Server Setup] in [Proxy
Server Settings] is set to [Automatic], the file location setting on the DHCP server may
have a problem. Consult your network administrator.
secondary Ethernet. An error
(PAC) file. The file was not
found.
secondary Ethernet. The URL
029-735
of a proxy auto-config (PAC)
file is invalid.

secondary Ethernet. A timeout ● Subnet mask configuration
029-736 error occurred when the device
obtains the URL of a proxy If the failure persists, the network or the DHCP server may have a problem. Consult your
auto-config (PAC) file. network administrator.
93
The PAC file location setting on the DHCP server may have a problem. Consult your
secondary Ethernet. An error
029-737 If the error still is not resolved, contact one of the following support desks according to
obtains the URL of a proxy
auto-config (PAC) file. The file
was not found.
A communication error on the device power. If the same message is displayed again, contact one of the
033-313 occurred between the device following support desks according to the product you are using for inquiries.
and the fax controller. ● Contact your local Fuji Xerox representative.
94
An error occurred during fax
transmission.
transmission.
transmission.
transmission.
transmission.
transmission.
95
An unsupported device is inquiries.
033-341
connected instead of Fax Kit 3. ● Contact your local Fuji Xerox representative.
An error occurred during fax Confirm the recipient, and then execute the operation again. If receiving, ask the sender
033-500
transmission. to send again.
033-501
Confirm the recipient, and then execute the operation again. Also, confirm the
A response is not received for
033-502 recipient's device (memory is full, device is being maintained, or other conditions), and
the fax.
96
transmission.
transmission.
033-505
Communication was
The job may have been canceled at the recipient. If the job was not canceled, check
033-506 terminated at the recipient's
whether the other device has a problem, and execute the operation again.
device.
The recipient's device cannot Confirm the recipient's device (memory is full, device is being maintained, or other
033-507
receive. conditions), and execute the operation again.
No spooling documents exist
033-508 Ask the other party to prepare polling documents, and execute the operation again.
at the other device.
An error occurred during fax Execute the operation again. If the error still is not resolved, confirm the condition of the
033-509
transmission. other device.
033-510 Confirm the condition of the line and the other device, and execute the operation again.
transmission.
Confirm the following conditions:
An error occurred during fax ● Whether a polling document exists at the other device
033-511
transmission. ● Whether a document is jammed at the other device
● Whether the passwords match
The other party cannot
033-512 Confirm whether the other party can execute Relay Broadcast.
execute Relay Broadcast.
The other device does not
033-513 Confirm whether the other device has the Folder feature.
have the Folder feature.
033-514 Ask the sender to send again.
transmission.
033-516
An error occurred during fax Execute the operation again. If the error still is not resolved, confirm the condition of the
033-517
transmission. other device.
The other device cannot
Check whether the other device can correspond to reception of SUB, and execute the
033-518 correspond to reception of
operation again.
SUB.
The other device cannot Check whether the other device can correspond to reception of SEP, and execute the
033-519
correspond to reception of SEP. operation again.
The other device cannot
Check whether the other device can correspond to reception of PWD/SID, and execute
033-520 correspond to reception of
the operation again.
PWD/SID.
An error occurred during fax Confirm the condition of the device (memory is full, paper has run out, or other
033-521
transmission. conditions), and execute the operation again.
033-522 Ask the sender to execute the operation again.
transmission.
Confirm the connection of the line (Channel 1) and connect it correctly, and then
The line (Channel 1) is not
033-523 execute the operation again. When the device is connected to other device such as a
home gateway and a terminal adapter, confirm whether the device works properly.
An error occurred during fax Confirm the model of the sender's device, and then execute the operation again. If
033-526
transmission. receiving, ask the sender to send again.
97
033-527 Confirm the other device has a problem, and then execute the operation again.
transmission.
transmission.
033-529 Confirm the other device has a problem, and then execute the operation again.
transmission.
Received a procedure disabled
033-530 Confirm the procedure for the DTMF method, and then execute the operation again.
signal.
Received a command rejection Confirm the condition of the other device (memory is full, paper has run out, or other
033-531
signal. conditions), and execute the operation again.
033-532 Execute the operation again. If receiving, ask the sender to send again.
transmission.
033-533 Execute the operation again. If receiving, ask the sender to send again.
transmission.
The other device does not
033-534 offer a feature to print the Do not specify multiple sets.
number of document sets sent.
An error occurred during fax Confirm information such as the recipient and folder information, and execute the
033-535
transmission. operation again.
transmission.
transmission.
An error occurred during fax support desks according to the product you are using for inquiries.
033-538
transmission. ● Contact your local Fuji Xerox representative.
033-539
033-540
033-541 The recipient is not specified. Specify the recipient correctly.
A line was specified that is not
033-542 Specify a connected line.
connected.
The recipient (fax number) is
033-543 Enter a correct fax number, and execute the operation again.
incorrect.
033-544 The recipient's line is busy. Wait for a while, and then execute the operation again.
Confirm that you specified the correct number, and execute the operation again. If the
There was no response from
033-545 same message is displayed again, the recipient may not support fax, or the recipient
the fax recipient.
device may be powered off. Ask the recipient for details.
033-546 A dial tone was not detected. Check whether the line is connected correctly.
Communication was
033-547 terminated by a cause such as No measure is required.
selecting [Stop].
Cannot transmit manually
033-548 Establish communication such as by telephone, and execute the operation again.
because a line is unavailable.
Cannot use the Fax service
033-549 because of causes such as Wait for a while, and execute the operation again.
memory is insufficient.
98
Cannot execute another job
Wait until the job being communicated completes, and then execute the operation
033-550 because fax communication is
again.
in progress.
You attempted to change a
job immediately before fax or
033-551 Wait for a while, and execute the operation again.
telephone communication
completed.
The total quantity of error
Confirm the model of the other device, and execute the operation again. If receiving,
033-552 lines detected with G3
ask the sender to send again.
exceeded the set value.
This device does not have
confidential or relay function.
The F-code sent from the other
033-553 If necessary, check whether the sender entered an invalid F-code.
device contains an instruction
for a function not supported
by the device.
The password was omitted or
033-554 did not match in fax No measure is required.
communication.
The password received from
the other device did not match
033-555 Check whether the sender specified an incorrect device password.
the password for receiving
faxes on the device.
The password sent to the other
device did not match the If necessary, check whether the correct device password has been instructed to the other
033-556
password for receiving faxes device.
on the other device.
The number of services or of
Wait until the number of jobs awaiting transmission decreases, or reduce the number of
033-557 recipients exceeds the
recipients, and then send again.
maximum limit.
The remote ID of the sender's
To receive a fax from the sender's device, delete the remote ID of the sender's station
033-558 station is registered in the
from the black list.
black list of the local station.
The device is set to reject
faxes without a remote ID, Ask the sender to set a remote ID. If necessary, set the device to receive even when a
033-559
and a remote ID was not sent remote ID is not sent.
from the other device.
An error occurred during This is an error occurring during remote maintenance work by Fuji Xerox. No measure is
033-560
remote maintenance work. required.
033-561
033-562
Paper that can print faxed Take one of the following measures:
033-563 documents is not loaded in a ● Specify the paper size.
tray. ● Confirm whether the paper tray is set correctly.
Wait for a while, confirm the fax service settings and the fax number, and then send
again if sending. If the error still is not resolved, contact one of the following support
The device was turned off
during communication.
Cannot send because too Wait until the number of jobs awaiting transmission decreases, or reduce the number of
033-565
many recipients are specified. recipients, and then send again.
99
Cannot send because the
033-566 recipient (fax number) is not Correctly specify the recipient's fax number.
specified.
033-567 Correctly enter the recipient's fax number, and execute the operation again.
incorrect.
Execute the operation again. If receiving, ask the sender to send again. If the error still is
not resolved, contact one of the following support desks according to the product you
transmission.
Paper in the tray is not loaded
in the direction that the
033-569 Load paper in Tray 5 according to the direction displayed on the screen.
received fax data can be
printed.
Wait for a while, confirm the Fax service settings and the fax number, and then send
again if sending. If the error still is not resolved, contact one of the following support
The device was turned off
during communication.
The Fax service is not available
033-571 from a reason such as Cancel the fax data in the queue, or wait for a while, and execute the operation again.
The data received is not
033-572 No measure is required. The data will be printed after a while.
printed.
Attempted to send an IP fax
(SIP) to the recipient (domain)
033-573 ● Confirm the recipient and re-specify a recipient.
that transmissions are not
● Check the setting for Block Domains and re-specify a recipient.
permitted.
An unavailable line is
033-574 Specify an available line.
specified.
transmission.
033-576 Enter a correct fax number, and execute the operation again.
incorrect.
transmission.
An error occurred during fax Confirm the status of the line and the recipient device, and then ask the sender to send
033-578
receiving. again.
No VoIP gateway is registered
033-580 corresponding to the fax Specify the VoIP gateway address corresponding to the fax number entered.
number entered.
Unable to connect to the SIP
Confirm the settings of login user name, login password, and SIP server under [SIP
033-581 server because of an
Settings] > [SIP Proxy Server Setup].
authentication error.
An error occurred during IP fax Check whether or not the recipient's device supports IP fax (SIP). If it is IP fax-enabled
033-582
(SIP) transmission. device, confirm the settings on the SIP server.
033-583 Wait for a while, and execute the operation again.
(SIP) transmission.

● Whether the address or fax number entered is correct
● Whether the network cable is connected
033-584 ● Whether the SIP server is enabled
(SIP) transmission.
● Whether the network cable between the device and the SIP server connected
● Whether the network cable between the device and the recipient connected
● Whether the status of the SIP server and the recipient is available for communications
100
An error occurred during IP fax inquiries.
033-585
(SIP) transmission. ● Contact your local Fuji Xerox representative.
Wait for a while, and execute the operation again. And confirm the following
An error occurred during IP fax conditions:
033-586
(SIP) transmission. ● Whether an IP address can be obtained
● Whether the device can register to the registrar server
Wait for a while, and execute the operation again. And confirm the following
An error occurred during IP fax conditions:
033-587
(SIP) transmission. ● Whether the network cable is connected
● Whether the recipient device is on
An error occurred during IP fax Execute the operation again. If another job is being processed, execute the operation
033-588
(SIP) transmission. again.
Check whether or not the recipient's device supports IP fax (SIP). If it is IP fax-enabled
device, contact one of the following support desks according to the product you are
033-589 using for inquiries.
(SIP) transmission.
033-590 ● Whether the network cable is connected
(SIP) transmission.
033-591 Execute the operation again after another processing job finishes.
(SIP) transmission.
033-592 ● Whether the network cable is connected
(SIP) transmission.
An IP fax (SIP) was cancelled
at the sender.
The connection is time out
when a fax is send or the In sending a fax, execute the operation again. In receiving a fax, the remote device may
033-700
device receives a fax from a cancel sending. Check the situation of the remote device.
remote device.
The connection is time out.
The possible causes are as
follows.
Confirm the following:
● The recipient is during a
● The recipient is not during a call.
call.
● The phone number is correct.
033-701 ● The phone number is
● The recipient is a fax device.
wrong.
● The line is correctly connected.
● The recipient is not a fax
When there is no problem, retry the operation.
device.
● The line is not correctly
connected.
Dial the number again, and try the same operation. If the error still is not resolved,
The specified fax number contact one of the following support desks according to the product you are using for
033-702 exceeded the maximum inquiries.
number of digits. ● Contact your local Fuji Xerox representative.
033-703 Unsupported fax job Try the same operation without using the fax features you specified.
A remote device failed to
Check the Polling / Storage for Remote Devices setting on the device. If it is enabled, try
033-704 access the Folder or the Polling
the same operation on the remote device as needed.
Folder.
The document to be sent by
033-710 Store the document again.
polling was deleted.
101
The specified page does not inquiries.
033-711
exist, or has a problem. ● Contact your local Fuji Xerox representative.
Unable to process because of
033-712 Delete unnecessary data.
An error occurred during fax inquiries.
033-713
The folder specified from the
033-716 Register the folder.
sender's device does not exist.
The folder passcode specified
from the sender's device is
033-717 incorrect. Or, the device Inform the correct information to the sender's device.
passcode for reception is
incorrect.
Fax or polling documents do

033-718 not exist in the folder specified Store fax or polling documents into the folder as necessary.
from the sender's device.
The document may be deleted
033-719 by turning the device off and Retry sending.
then on.
transmission.
The reception was interrupted

033-724 because the image volume Install the Extension System Memory to increase the maximum volume of image data.
exceeded the upper limit.
033-725 The hard disk is full. Delete unnecessary data from the hard disk to free up disk space.
The received document was
printed with 1 sided printing,
033-726 because 2 sided printing is not No measure is required.
available for mixed sized
documents.
The auto print formatting of
the received fax document No measure is required. The device will automatically start the auto print job after
033-728
was interrupted by a manual manual printing completes.
print operation.
The printing of the received The auto print processing of the received fax document was interrupted by a manual
033-731
fax document was interrupted. print operation. No measure is required.
033-732 This is an error occurring during maintenance work by Fuji Xerox. No measure is required.
connecting to the EP system.
transmission.
102
Because a report job was
instructed while preparing to
033-734 print a received fax, the No measure is required.
printing of the received fax is
temporarily suspended.
transmission.
The forwarding job was
interrupted because the data
volume exceeded the upper
limit.
033-737
033-738 Received abnormal JBIG data. No measure is required.
The printing of the received

fax document was interrupted.
033-741
If this error was caused when using Manual Send, connect the line after storing the
document, and then send. If the error still is not resolved, delete unnecessary data from
transmission. This error may
the hard disk to free up disk space, and execute the operation again.
occur if the remaining
033-742 If the error persists, contact one of the following support desks according to the product
capacity of the device's
you are using for inquiries.
memory is 10% or less and
Manual Send is used.
on the device power. Try again. If the error still is not resolved, contact one of the
transmission.
transmission.
transmission.
transmission.
The job is temporarily
suspended.
103
The device will automatically
033-748 recover and print the No measure is required.
document.
The device will automatically
033-749 recover and print the No measure is required.
document.
transmission.
An activity report output

occurred during the printer
lockout duration. Outputting No measure is required because the device will output the report after exiting the Sleep
033-751
the activity report was mode.
suspended because the device
was in the Sleep mode.
transmission.
An error occurred while writing inquiries.
035-550
data to FaxG3-ROM. ● Contact your local Fuji Xerox representative.
An error occurred while writing inquiries.
036-550
data to FaxG4-ROM. ● Contact your local Fuji Xerox representative.
104
105
Detected the installation of a on the device power. If the same message is displayed again, contact one of the
047-213 finisher of a different type following support desks according to the product you are using for inquiries.
than expected. ● Contact your local Fuji Xerox representative.
detecting the finisher.
106
Follow these steps to reboot the device:
1. Make sure that the device has completed all copy or print jobs, and then press the
Power button.
2. Select [Reboot].
When using Finisher A2, remove paper from the finisher tray first, and then reboot the
device.
If the same message is displayed again, contact one of the following support desks
Turn the device off and then on, and execute the operation again. If the error still is not
An error occurred during resolved, contact one of the following support desks according to the product you are
048-500 writing to the ROM of the using for inquiries.
interface module. ● Contact your local Fuji Xerox representative.
Turn the device off and then on, and execute the operation again. If the error still is not
An error occurred during resolved, contact one of the following support desks according to the product you are
049-500 writing to ROM of the High using for inquiries.
Capacity Stacker. ● Contact your local Fuji Xerox representative.
107
switch off and unplug the product promptly, then contact one of the following support
108
109
110
111
112
Condensation prediction
061-400 Follow the instruction displayed on the control panel screen and set the Warmer Mode.
notification was detected.
A communication error contact one of the following support desks according to the product you are using for
occurred between the inquiries.
062-277
document scanning unit and ● Contact your local Fuji Xerox representative.
the document feeder. ● Contact our Customer Support Center or your dealers.
113
Important
● If condensation has occurred in the device, the message may be also displayed.
Wait for a while, and then switch on the device power again.
062-396 An error occurred. desks according to the product you are using for inquiries.
Copying of the scanned
062-790 Understand the document types that are not prohibited to be copied.
document is prohibited.
Confirm the paper loading condition for the Tray, and then switch off the device power,
make sure that the touch screen is blank, and then switch on the device power. If the
071-210 Tray 1 malfunction. product you are using for inquiries.
● Contact our Customer Support Center or your dealers. You can use a tray other than
Tray 1.
071-212 Tray 1 malfunction
Tray 1.
071-452 Tray 1 is open. Close Tray 1.
071-461 Tray 1 is not working properly. Ensure that Tray 1 is inserted securely into the slot.
114
Confirm the paper loading condition for the Tray 2, and then switch off the device
power, make sure that the touch screen is blank, and then switch on the device power. If
the error still is not resolved, contact one of the following support desks according to the
Tray 2.
072-212 Tray 2 malfunctioned
Tray 2.
Tray 3.
Tray 3.
Tray 4.
Tray 4.
Detected the installation of a on the device power. If the same message is displayed again, contact one of the
077-211 tray of a different type than following support desks according to the product you are using for inquiries.
expected. ● Contact your local Fuji Xerox representative.
115
Detected the installation of a
inquiries.
077-212 tray of a different type than
expected.
inquiries.
expected.
inquiries.
expected.
[Fax Transfer from Address
Book] is set to [On], but the fax
Register the fax number of the forwarding destination in the Address Book, or set [Fax
081-799 number of the forwarding
Transfer from Address Book] to [Off].
destination is not registered in
the Address Book.
An error occurred in the drum
091-407 Pull out the drum cartridge [R1], and then insert the cartridge again.
cartridge [R1].
cartridge [R4].
cartridge [R3].
cartridge [R2].
116
An error occurred in the drum Follow the instruction displayed on the control panel screen and change the drum
091-448
cartridge. cartridge.
091-449
091-450
117
The toner cartridge [Y] (yellow)
Pull out the toner cartridge [Y] (yellow), and then insert the cartridge again. Or, install
093-401 is not installed correctly or not
the toner cartridge [Y] (yellow).
installed.
The toner cartridge [M]
Pull out the toner cartridge [M] (magenta), and then insert the cartridge again. Or,
093-403 (magenta) is not installed
install the toner cartridge [M] (magenta).
correctly or not installed.
The toner cartridge [C] (cyan)
Pull out the toner cartridge [C] (cyan), and then insert the cartridge again. Or, install the
093-404 is not installed correctly or not
toner cartridge [C] (cyan).
installed.
An error occurred in the toner
093-426 Pull out the toner cartridge [K] (black), and then insert the cartridge again.
cartridge [K] (black).
093-427 Pull out the toner cartridge [Y] (yellow), and then insert the cartridge again.
cartridge [Y] (yellow).
093-428 Pull out the toner cartridge [M] (magenta), and then insert the cartridge again.
cartridge [M] (magenta).
093-429 Pull out the toner cartridge [C] (cyan), and then insert the cartridge again.
cartridge [C] (cyan).
The toner cartridge [Y] (yellow) Pull out the toner cartridge [Y] (yellow), shake the cartridge up and down and left and
093-441
may be empty. right, and then insert the cartridge again.
The toner cartridge [M] Pull out the toner cartridge [M] (magenta), shake the cartridge up and down and left
093-442
(magenta) may be empty. and right, and then insert the cartridge again.
The toner cartridge [C] (cyan) Pull out the toner cartridge [C] (cyan), shake the cartridge up and down and left and
093-443
may be empty. right, and then insert the cartridge again.
093-457
093-458
093-459
118
119
The finisher's hole punch
112-700 Empty the hole punch waste container.
waste container is full.
An error occurred in the USB
memory device.
memory device.
memory device.
Failed to enter the Download inquiries.
116-220
mode. ● Contact your local Fuji Xerox representative.
120
If an error occurred while printing, switch off the device power, and then press and hold
down the Home button + the Power button for 6 seconds to open the [SPECIAL BOOT
MENU] screen. Select [HDD INITIALIZE MODE] on the screen, and then select [YES]. This
deletes the print data that caused the error. If the error was caused by another reason,
follow these steps to reboot the device:
1. Make sure that the device has completed all copy or print jobs, and then press the
Power button.
2. Select [Reboot].
121
inquiries.
122
123
124
Connect the cable securely, and then switch off the device power, make sure that the
touch screen is blank, and then switch on the device power. If the error still is not
The fax cable is not connected resolved, contact one of the following support desks according to the product you are
116-386
correctly. using for inquiries.
125
Increase memory, or install the hard disk on the models of which hard disk drive is an
option. For information on installing the hard disk, contact one of the following support
Unable to use the 2 Sided
116-701 Printing feature because of
A print job was processed

116-702 Check the print data.
using a substitute font.

follows:
1. An error occurred during
PostScript* processing.
2. An error occurred because of
insufficient memory.
3. An error occurred because of
insufficient memory for
PostScript processing. For 1, check the print data.
116-703 *: An optional component is For 2, increase memory.
required for some models. For For 3, increase the value for [PostScript Memory].
representative.

116-704 Check whether the media is inserted correctly.
reading data on the media.
116-705 Use a computer to confirm the content recorded on the media.
126
The correct document size

could not be judged because
the receive data exceeded the
HP-GL/2* spool size.
116-710 Increase the size assigned to HP-GL/2 auto layout memory.
representative.
The data has been divided

116-713 into a number of jobs because Delete unnecessary data from the hard disk to free up disk space.
of insufficient disk space.
An HP-GL/2 command error
occurred.
media.
media.
116-720 processing because of Stop unnecessary ports or delete unnecessary data to free up disk space.
Failed to write the image log Execute the operation again. If this error still is not resolved, take one of the following
because the image log storage measures:
116-725
area on the device is ● Delete unnecessary image logs.
insufficient. ● Change the [Assurance Level] setting for image logs to [Low].
The user-defined data cannot
be registered because memory
116-737 Delete unnecessary data, or free up the space for the user-defined data memory.
for the user-defined data is
insufficient.
The size and orientation of the
form specified are not
116-738 Match the size and orientation of the paper with the form specified, and print again.
matched with the paper to be
printed.
The form or logo data cannot

be registered because memory
116-739 for the form and logo data or Delete unnecessary data, or free up the space for the form memory.
memory capacity for the hard
disk is insufficient.
A numerical value operation

error occurred because a value
116-740 exceeding the value limit of Check the print data.
the device was used in the
print data.
127
The form cannot be registered

because the number of the Delete unnecessary form. The maximum number allowed is 2048 for devices with a hard
116-741
form registration exceeds the disk drive or 64 for devices with no hard disk drive.
maximum number allowed.
The logo data cannot be

registered because the number
116-742 of the logo data registration Delete unnecessary logo data.
exceeds the maximum number
allowed.
The logo data or form cannot
be registered because the
116-743 Increase memory.
memory for the form and logo
data is insufficient.
ART IV command error
occurred.
The form specified is not
116-746 Use the form registered, or register the form.
registered.
The paper margin value is too

large for the HP-GL/2* active
coordinates area.
116-747 of the following support desks Decrease the paper margin value, and then execute the operation again.
representative.
There is no plot data in the

HP-GL/2* print data.
representative.
The job was cancelled because

116-749 the specified font does not Install the font, or set the print driver to replace the font.
exist.
116-750 Banner sheet tray malfunction Restore the tray to normal condition or change the Banner sheet tray.
The process has been canceled Delete stored data in the hard disk. If the error still is not resolved, split the file and send
116-751
because the hard disk is full. the job again.
128
The descriptions of the PDF or
116-752 XPS printing job ticket have a
problem.
Note
The data was automatically The printed image may be incomplete. Confirm with the sender whether the image has
116-771 modified because it included a problem, or ask the sender to send the data again. When using the Internet Fax
an invalid parameter. Forwarding feature, confirm its condition with the e-mail recipient.
116-780 document attached to the Check the attached document.
received e-mail.

1. If the operator cancelled
printing a document that was
received using the Store Fax - For 1, manually staple the first set of the document. Or, do not cancel printing of a
Local Folder or Store Internet document that is received using the Store Fax - Local Folder or Store Internet Fax - Local
116-790 Fax - Local Folder feature: The Folder feature.
first set of the document is not For 2, check whether the staple position has been correctly specified, and try printing
stapled. again.
2. For causes other than 1
No set of the document is
stapled.
on the device power. Execute the same operation again.
117-310 scanning a document via
Note
WSD.
inquiries.
129
inquiries.
130
Probable causes are follows.
1. When [Image Log Control]
on Tools is invalid and
[Enabled] is set for [Log
Transfer] under [Transfer
Image Log], [Transfer Per Job For 1, set other than [Transfer Per Job Basis] for [Log to Transfer].
117-343
Basis] is set for [Logs to For 2, install the hard disk to the device, or set [Pause] for [Logs To Transfer].
Transfer].
2. When [Transfer Image Log]
is invalid (the hard disk is not
installed), [Log Transfer] is set
to [Enabled].
117-345 The data is being set. Wait until the process finishes without turning off the device.
The life of the component
which cannot be replaced is
expired. The device itself
needs to be replaced.
The unformatted SD card used
in the other device is installed.
117-357 TPM fail occurred. desks according to the product you are using for inquiries.
131
Turn the device off and then on. Change the year setting to the correct value. If the
The value of the year in the error still is not resolved, contact one of the following support desks according to the
117-360 Date & Time setting exceeded product you are using for inquiries.
the available range. ● Contact your local Fuji Xerox representative.
117-364 The key information is illegal. desks according to the product you are using for inquiries.
117-365 Wi-Fi diagnostic error. desks according to the product you are using for inquiries.
117-373 Data conversion failed. following support desks according to the product you are using for inquiries.
117-375 Storage encryption failed. following support desks according to the product you are using for inquiries.
Storage encryption failed.
Possible causes for this error Switch off the device power, make sure that the touch screen is blank, and then switch
could be: on the device power. If the same message is displayed again, contact one of the
117-376 ● An invalid key for storage following support desks according to the product you are using for inquiries.
encryption ● Contact your local Fuji Xerox representative.
● Filesystem corruption ● Contact our Customer Support Center or your dealers.
● A damaged hard disk drive
Check if the network cable disconnected or the Syslog Server is not active. Ensure the
connection between device and the Syslog Server. Switch off the device power, make
sure that the touch screen is blank, and then switch on the device power. If the error still
117-379 An error occurred. is not resolved, contact one of the following support desks according to the product you
132
inquiries.
117-380 signature verification of the
firmware.
software processing.
Once IC Card Reader (optional) is connected to the device, the device automatically
An error occurred between the
changes the [Password for Smart Card Login] setting to [On] under [Device] >
121-311 device and the connected
[Authentication / Accounting] > [Authentication / Security Settings] > [Authentication] >
equipment.
[Passcode Policy]. Change the setting as required.
An error occurred between the Switch on the device power without connecting the device for EP system, and then set
121-312 device and the connected [Login Type] to any option other than [Login to Remote Accounts] under [Device] >
equipment. [Authentication / Accounting] > [Authentication/Security Settings] > [Authentication].
An error occurred between the Switch on the device power without connecting the device for EP system, and then set
121-313 device and the connected [Login Type] to any option other than [Login to Remote Accounts] under [Device] >
equipment. [Authentication / Accounting] > [Authentication/Security Settings] > [Authentication].
121-314 device and the connected following support desks according to the product you are using for inquiries.
equipment. ● Contact your local Fuji Xerox representative.
133
The device detects

unacceptable combination.
The unacceptable
● When both Smart Card and Control Panel Login are not used, the setting of [When
combination are as follows:
Smart Card Reader is Connected] will be automatically changed to [Smart Card Login].
● Both the USB IC card reader
No measure is required.
and the EP related equipment
121-325 ● When only the USB IC card reader is connected to the device and both Smart Card
are used
and Control Panel Login are used, contact one of the following support desks according
● [Login to Local Accounts] is
set to [Login Type]
● [Smart Card or Control Panel
Login] is set to [When Smart
Card Reader is Connected]
The device does not support
the connected product.
134
Confirm that the device is switched on, and then switch off the device power, make sure
that the touch screen is blank, and switch on the device power. If the error still is not
resolved, contact one of the following support desks according to the product you are
using for inquiries.
equipment.
Check the unit table for CoinKit. If an undefined item is included in the table, correct the
table. Switch off the device power, make sure that the touch screen is blank, and then
switch on the device power. If the error still is not resolved, contact one of the following
equipment.
135
136
137
138
139
124-326 An error occurred in the device. Follow the on-screen instruction to enter information.
The punch unit settings are
124-328 Follow the on-screen instruction to set the punch unit.
required.
140
141
124-359 An error occurred in the device. Wait until the device restarts.
142
143
Printed without trimming
because the finishing size after
124-700 specified trimming exceeded Specify a finishing size allowable for trimming, and then try printing again.
the range allowed for
trimming.
The output destination was
inquiries.
changed because of the
124-701 ● Contact your local Fuji Xerox representative.
malfunction of the specified
● Contact our Customer Support Center or your dealers. You can use any output trays
output tray (Side Tray).
other than the defective output tray.
144
The output destination was
inquiries.
changed because of the
124-702 ● Contact your local Fuji Xerox representative.
malfunction of the specified
● Contact our Customer Support Center or your dealers. You can use any output trays
output tray (Finisher Tray).
other than the defective output tray.
The punch setting was
124-705 Confirm the punch position, and then execute the operation again.
cancelled.
The folding setting was
124-706 Confirm the folding setting, and then execute the operation again.
cancelled.
The output destination has

been changed to an
For 1, check whether the specified size paper is loaded in the tray.
unexpected tray. The probable
For 2, confirm whether the fault code 012-231, 012-232, 012-233, or 012-234 is
causes are as follows:
displayed on the touch screen, and contact one of the following support desks according
124-708 1. Paper of a different size
from the specified is loaded
for 2 sided copying.
2. The Punching feature of the
Finisher has malfunctioned.
The document exceeded the

124-709 maximum number of pages Reduce the number of pages, or cancel the stapling setting, then try printing again.
that can be stapled.
The device cannot output to No measure is required. The device automatically selects the available output
the output destination destination. If the paper is not still output from the specified output destination even
specified. A paper size or a after the correct paper size and type is selected, contact one of the following support
124-710
paper type that cannot be desks according to the product you are using for inquiries.
output is specified or the ● Contact your local Fuji Xerox representative.
output destination fails. ● Contact our Customer Support Center or your dealers.
Unable to fold due to
124-714 Print without folding.
unknown error.
124-717 The print speed is slow. Wait the job to finish.
on the device power. If same message is displayed again, contact one of the following
127-310 An error occurred in the device. support desks according to the product you are using for inquiries.
145
Reboot the device.
If the same message is displayed again, switch off the device power, and then press and
hold down the Home button + the Power button for 6 seconds to open the [SPECIAL
BOOT MENU] screen. Select [HDD INITIALIZE MODE] on the screen, and then select
127-399 An error occurred in the device. [YES]. This deletes the print data that caused the error.
The SIP registrar server cannot Check if the SIP registrar server is available. Also, confirm that [SIP Registrar Server
127-700
be used. Setup] is set correctly in the device settings.
inquiries.
transmission.
transmission.
transmission.
transmission.
146
transmission.
transmission.
transmission.
transmission.
transmission.
transmission.
transmission.
transmission.
transmission.
transmission.
transmission.
147
A country code not supported inquiries.
133-226
by the device was specified. ● Contact your local Fuji Xerox representative.
transmission.
transmission.
transmission.
transmission.
The staple/hole punch setting Check whether the staple/hole punch position is correct, and then execute the operation
133-700
was cancelled. again.
Unavailable characters are
Enter available characters to Name, Company Logo, Fax Comment, or Local Name.
included in Name, Company
If this error persists, check the settings for the local station. Only the characters available
133-701 Logo, Fax Comment, or Local
on the keyboard of the control panel can be used for the name of the local station.
Name and the characters are
When the available characters are not clear, enter alphanumeric characters only.
converted.
● Load paper available for printing the received fax document:
A3 SEF, A4 LEF, B4 SEF, B5 LEF, A4 SEF, A5 SEF,B5 SEF, 8.5 x 11" SEF, 8.5 x 13" SEF, 8.5 x
14" SEF, 11 x 17" SEF, 8.5 x 11" LEF, 5.5 x 8.5" SEF.
● Use a paper type available for printing the received fax document:
When printing the received plain paper, bond paper, recycled paper, side 2 paper, user-defined custom paper.
fax document, the paper ● Confirm the settings by selecting [Device] > [Fax Service Settings] > [Fax Control] >
loaded on the bypass tray was [Receiving Paper Size].
133-710
used for printing because the - Select [Receiving Paper Size] > [Tray Mode] to add a tray to be used for printing the
specified tray could not be received fax documents.
used. - Set up paper so that the tray specified for [Tray Mode] can be used for printing the
received fax documents.
An error occurred during on the device power. If the same message is displayed again, contact one of the
149-500 writing to ROM of the High following support desks according to the product you are using for inquiries.
Capacity Stacker. ● Contact your local Fuji Xerox representative.
148
149

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Error Code Cause Remedy

Copying is started before the

Unable to store any

An error occurred when

After automatically obtained

After automatically obtained

After automatically obtained

After automatically obtained

After automatically obtained

After automatically obtained

When using the Image Log

When using the Image Log

The number of pages reached

The IC Card Reader (optional)

LDAP server SSL

Could not connect to the

An error occurred when writing

The login name and password

Multiple entries containing the

The device failed to transfer

The device failed to transfer

Unable to connect to the FTP Take one of the following measures:

The device failed to transfer

The device failed to transfer

The device failed to transfer

Probable causes are as

The hard disk space is

Unable to process the

Unable to process the PCL

The specified staple position is

The specified punch position is

A scanned document stored in

Unable to automatically select

Probable causes are as

Attempted to print [Job

Unsupported paper size was

Used an unsupported paper

An error occurred during

Failed to transfer files because

An error occurred during Azure

SMTP server SSL server

Character strings the

An error occurred while

When the device is used as a

Conﬁrm the followings:

Data could not be sent due to

Take one of the following measures.

When [Enabled] is set to [Auto No measure is required.

Failed to register the

Failed to register the

Communications with the CA

The device failed to transfer

Multiple entries containing the

An LDAP server protocol error

Take one of the following measures depending on the setting:

The printing job was canceled

An LDAP server protocol error

Take one of the following measures.

An LDAP server protocol error

An LDAP server protocol error

An LDAP server protocol error

Could not connect to the SMB server.