DASHER TRAINING DECK

For SOCAR-2-YOU Internal Use Only

CONTENT
Click on the title, you will be redirected to the
section.

1.0 Notice & Disclaimer

2.0 About SOCAR
3.0 DASH Overview
4.0 Code of Conduct
5.0 Earning with DASH
5.1 Bank Details
5.2 Submit Claims
5.3 Compensation
6.0 How to Become a Dasher?
7.0 DASH App User Guide
7.1 Account User Guide
8.0 Standard Operating Procedure (SOP)
9.0 Troubleshooting
10.0 Appendix
 1.0
NOTICE & DISCLAIMER

All pages contained in this document are commercial in confidence and remain the sole intellectual and
commercial property of Socar Mobility Malaysia Sdn. Bhd. (Registration No. 1223782-T) and its subsidiaries.

These cannot be copied, imitated, shared, reproduced, displayed or used in any way or in any form or extract
without prior written contractual agreement with Socar Mobility Malaysia Sdn. Bhd.

All Rights Reserved regardless of whether or not this guide and / or related documents are accepted in full or
part. All trademarks, copyrights and intellectual properties quoted within the documents remain the property
of their rightfully registered owners.
2.0
ABOUT SOCAR

SOCAR is your local car-sharing

community that aims to transform
Malaysia’s mobility practices by
minimising car ownership. Our service
give ultimate flexibility where members
can rent any kind of car hourly, daily,
weekly, and even monthly – all with
just one app.
Visit www.socar.my to know
more.
What is
SOCAR-2-YOU?
Have cars delivered to and picked up
from anywhere you want!
SOCAR-2-YOU is a service offering
from SOCAR where customers can
have cars to be delivered and picked
up at any of their desired location*.
*Provided the locations are within the
service area.
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3.0
OVERVIEW
Welcome aboard, Dashers.

Available in KL JB PG As a Dasher, What Will You Do?

WHAT IS DASH? 1. Collect car from Pick-Up Point.

Say hello to a better way of earning - your 2.
way. Dash is a platform that offers hustlers,
like YOU, the opportunity to make extra
income while making a difference for those 3.
around you. Take charge of your
responsibilities and control your hours. Don’t
worry, you don’t even need a car to begin. 4.
Visit www.dashnow.my to know more.
NOTE: Average delivering time is 30 minutes per task.
Complete Before Driving Inspection (take
photos of 4 sides) in Dash App & damages (if
any).
Deliver car to Drop-Off Point by driving the car
itself ON TIME.
Complete After Driving Inspection in Dash App
& damages (if any).
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4.0
CODE OF CONDUCT
By continuing through this document, you hereby agreed to enter
into the following code of conduct with Socar Mobility Malaysia
Sdn. Bhd. (Registration No. 1223782-T) and its subsidiaries.

Follow the law Be a Responsible Dasher

1. The following actions are prohibited by law:
verbal harassment, threat, intimidation,
physical abuse, sexual assault, rape, murder,
kidnapping, possession of illicit materials or
weapons, acts of vandalism and damage to
property.
2. Follow road safety law. Do not drive
recklessly that endangers yourself, the
customers as well as the other road users.
3. Have valid driving license at all times during
the job and show them to the relevant
authorities whenever it is required.
1. Do not cheat or defraud Dash by any method including:
Using another person’s account to accept and perform job
●
● Falsify claims
● Complete a job without picking up / delivering the car /
customer
2. Do not accept job(s) that you are unable to commit. Consider
time required to travel between jobs and never take multiple
jobs with tight buffer time in between. If you need to cancel
job, reach out to Dash Team with justifiable reasons and
proof in advance to allow alternative arrangements to be
made
3. Practice reasonable social etiquette such as:
● Not wearing overly exposed clothing, singlets and slippers
while performing the job
● Minimise body odour by wearing deodorants or perfume
● Practice good personal hygiene at all times
● Not accepting and performing job if unwell
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4.0
CODE OF CONDUCT
Any breach of Code of Conduct will be investigated and
penalised. Offenders will face a cash penalty and/or
permanent ban of the Dash Account. Full details can be
found here in Section 6.3.2 of Dash Terms
(https://www.dashnow.my/terms).
Protect our Property
1. Ensure our SOCARs are clean, free from damages
and safe to operate before and after usage for the
safety and experience of our customers. Report to
Dash Team and/or relevant authorities
immediately should you face any issue that
requires attention.
2. Exercise due diligence when handling company
property including but not limited to the vehicle,
vehicle keys and parking pass card.
3. Submit car inspection and identity verification
photos diligently to allow us to trace and act on
the persons who are responsible for the damage
of our property, if any. Before leaving the vehicle,
ensure the vehicle is parked in an appropriate
location with the door and windows closed and
locked.
Communicate with Respect
1. Communicate with anyone which includes customers,
Dash Team, Dashers and the public in a respectful
manner. Do not resort to violence through physical or
verbal abuse.
2. Keep confidential of all personal data of anyone (E.g.:
name, mobile number and address) that are made
3.
aware to you during the trip.
Do not make comments on anyone’s appearance,
religion, nationality, disability, sexual orientation,
gender or gender identity, age or any other
characteristic.
4. Limit communication with customers to job-related
information unless they clearly show signs of interest
for a personal conversation
Deliver Exceptional Service
1. Ensure the jobs are completed to the required time and
level of service after you have committed to it by
accepting the job. Never let someone else perform the
job on your behalf or have someone else other than the
customers with you in the car during the job.
2. Perform jobs in a timely manner by picking up and
delivering customers and cars on time. Should there be
any delays due to unexpected circumstances, ensure
communications are made clearly, completely and
consistently to the Dash Team and customers.
3. Follow our guidelines in our training deck below to
ensure a consistent level of service delivered to our
customers.
4. Ensure a seamless customer experience by
accommodating all reasonable requests made to you
during the job to your best capabilities.
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 5.0
EARNING WITH DASH
For SOCAR-2-YOU Internal Use Only
 Distance Travelled RM/km

0.1 - 5.0km RM 1.25

5.1 - 10.0km RM 1.25

PAYOUT SCHEME
Earnings are by per job basis. 10.1 - 15.0km RM 1.50
Base Fee RM 10 + Distance Traveled (km)
15.1 - 20.0km RM 1.75
By distance Per km
Above 20.1km RM 2.00
NOTE: Distance travelled after picking up SOCAR to
drop-off location. **SOCAR reserves the right to change these prices at
any time without prior notice. In the event that any
changes are made, the revised prices shall be
announced within the day.

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Case Study 1 Case Study 2
Ahmad accepted a job and travelled 3.7km. John accepted a job and travelled 12.3km.

Base Fee RM 10.00 Base Fee RM 10.00

Distance Travelled 3.7 km Distance Travelled 12.3 km

Mileage Fee RM 4.63 Mileage Fee RM 15.95

Total Earned RM 14.63 Total Earned RM 25.95

3.7km x RM1.25 5km x RM 1.25 = RM 6.25

5km x RM 1.25 = RM 6.25
2.3km x RM 1.50 = RM 3.45

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5.1 BANK DETAILS

1. Payments are processed weekly.

**Expect to receive payment by end of Friday.

2. Kindly submit ONCE only, unless

you would like to change your bank
details.

Link - https://bit.ly/3chcSwA

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 5.2 SUBMIT CLAIMS:
STEP 1: Pay out of your own cash/credit card/e-Wallet Example Photos of Claims:
for fuel, parking and tolls.
Take picture of receipt with SOCAR road tax.
STEP 2:
● Physical receipt - take a photo with the details
clearly shown.
● Electronic receipt - download/screenshot the
receipts.

STEP 3:
Submit Claims - https://bit.ly/32DuoYx
*ONLY while delivering SOCAR (petrol/fuel, toll, car wash,
parking etc)

NOTE: Current week’s payment/reimbursement will be processed on

the following week.

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 If the job is cancelled 30 minutes before jobs start time,
in these 2 scenarios:
● On the way to pick up location
● Arrived at pick up location
5.3 COMPENSATION
When Jobs Get Cancelled Process:
1. Check with ‘Dasher Support’
2. Provide photo as proof in live chat
3. Wait for 1-3 working days to receive
email of your compensation status
4. Any further enquiries, please reply the
email for further assistance

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 6.0
HOW TO BECOME A DASHER?
For SOCAR-2-YOU Internal Use Only
 4 Simple
Steps to Become a Dasher!
Complete Your Profile

1. Documents Verification
2. Screening Process
3. Training & Quiz
4. Start Accepting Jobs!

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Congratulations!
You have passed both document
verification and screening process!

Complete training now to start

earning! Complete
Training
1. Select your
preferred job-type
for training.

2. Study the training

deck & pass the
quiz.

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 Quiz Pass
If you fail, you may redo the quiz until you pass.

NOTE: Passing score - 25/30 and above.

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 Start Accepting Jobs!
You will only be able to accept certain jobs for the
specific job training that you complete & passing
the quiz.

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 7.0
DASH APP USER GUIDE
For SOCAR-2-YOU Internal Use Only
Turn on Location Access

Always

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 Accepting Jobs

1. Select a job by ticking the job.

Please be aware of the address/location and

job-type that you are accepting:
● SOCAR+ Personal Driver
or
● SOCAR-2-YOU Car Delivery
or
● TREVO Custodian
or
● Angel Driver

Note: Penalty will be issue for cancelling the job with NO

valid reasons

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 To Confirm Job

1. Check your time and date availability

before accepting the job.

NOTE: The time shown is customer’s booking time.

**Dashers with high cancellation without valid

reason/justification will result in penalty and their account
may be freezed for minimum of 7 days (depending on the
situation). - refer Appendix.

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 Confirmed Jobs
Confirmed & Accepted jobs will be
shown on Upcoming tab.

NOTE: You can start Inspection 10 minutes before

Job Start Time.

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 Smart ID
A proof of identity to avoid being held up
by authorities (police, security guards)
while doing DASH jobs.

*Make sure to upload a proper profile

picture as customers would use to verify
their drivers.

NOTE: Smart ID icon will be enabled 10 minutes

before Job Start time

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 Selfie Verification
to Unlock Car

1. Take for safety

measures. Your selfie will be set
as default profile picture.

2. You will then have access to the

SmartKey to start job.

NOTE: Always connect with Bluetooth.

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 Before Starting Job:
Damage Inspection

1. Proceed to start the job by clicking

on

1. MUST take picture of the car parts (4

sides - front, back, left & right side) &
damages (if any).

2. A once done.

NOTE: If photos are not taken, dasher will be

responsible for any damage found on the car.

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 Job Start Time

You can unlock & inspect the car 10 minutes

(12:50) before Job Start Time (13:00).

There is 40 minutes buffer time for you to:-

● Collect the car
● Check car condition/cleanliness - send for
Car Wash if necessary
● Pump petrol
● Arrive & drop-off car at customer’s
location ON TIME

NOTE: Late Delivery/Low Fuel/Dirty Car complaints from

customers will result in penalty.

**The key will only appear in the Active tab

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 Notes Section

Click on Notes to find out for more

info/where is the SOCAR Zone. (if
any)

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 Due to current COVID situation, we are concern about
you (Antibacterial wipes) and our customers’ health
(SOCARE kit).

1. Please submit Google Form

SOCARE Kit & Antibacterial Wipes OR
Request for SOCARE kits from Dasher
Support.

2. Please place one (1) kit in EVERY car when

dropping off the car.

3. You will be contacted to collect them.

Instructions:
STEP 1: Wipe the dashboard, steering wheel, driver door
side etc. (common areas that driver will touch) with wet
wipes provided.

STEP 2: Put the SOCARE kit near the gearbox take picture
**ONLY FOR KLANG VALLEY Dashers & upload on After Driving Inspection & Delivery Checklist.

**When out of SOCARE kit, please submit this Google

Form.

**DO NOT leave the used wet wipes in the car.

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 After Completing Job:
After Driving Inspection

1. MUST take picture of the car parts (4

sides - front, back, left & right side) &
damages (if any).

2. Upload picture of SOCARE kit placed

near the gearbox.

3. once done.

NOTE: If photos are not taken, dasher will be

responsible for any damage found on the car.

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 Notes:
Fill up the Delivery Checklist

1. Click on the Notes section to check

Drop-off location. (if any)

2. Click into link & upload photos of:

● Car Interior (Front & Back)
● SOCARE kit placed near the
gearbox

**Link - https://bit.ly/2Ihn2CI

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 Mark Job as Done
& Rate Job

1. Click on

2. Rate the job or leave comments

about your experience for this trip.

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 7.1
ACCOUNT USER GUIDE
For SOCAR-2-YOU Internal Use Only

7.0 Standard Operation Procedure (SOP)

| For SOCAR-2-YOU Internal Use Only
 Upload Profile Picture

1. Go to Account tab

2. Click on to edit/add profile

picture

3. Upload selfie/picture of yourself

**Upload clear image as this is a verification

for customers/authorities (police, security
guards) while doing DASH jobs.

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 Job History &
Earning Dashboard
Click on Earnings dashboard >

You can see your earnings monthly and all the

jobs that you have completed.

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 Cancelled Jobs

1. You will receive a notification if the

job is cancelled.

2. Status in Earnings will show

Cancelled.

If you would like to cancel a job, please go to

Dasher Support to request for job cancellation
with a valid reason.

Note: Penalty will be issued for cancelling the job

with NO valid reasons

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 Training Deck

You can always refer here for the latest

updated training deck.

If you are interested to do other jobs, you

can complete the training & quiz.

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 FAQ

Frequently Asked Questions

You will be directed to DASH website

- https://dashnow.my/faq

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 Faced Any Issue?
Contact Us

1. Go to Account tab

2. Select Contact Us

3. Choose Dash Dasher Support

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 8.0
STANDARD OPERATION PROCEDURE
For SOCAR-2-YOU Internal Use Only
 Selfie Validation

This is to authenticate your identity to

protect your account and fight fraud.
● Make sure the space is bright
enough.
● Enough distance to take selfie of
your whole face.

Take selfie without anything covering

your face.
1. NO Face Mask
2. NO Sunglasses
3. NO Hats/Caps

NOTE: Your selfie will be set as

default profile picture.

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 SOCAR-2-YOU Delivery Process

Accept Job Start Job Collect Car Drop off Car Complete Job

Accept Job on Proceed to the Arrive at Pick-Up point Arrive at Drop-Off Complete Job on
DASH App assigned Pick-Up Point DASH App
point
Locate the car
Complete car EXTERIOR Submit claims - Fuel,
Complete car EXTERIOR inspection on DASH App Parking, Car Wash etc.
inspection on DASH App

Complete Delivery
Complete car INTERIOR Checklist
inspection checklist
Drop off car
Clean the car

Fuel up car

Proceed to deliver car to

Drop-Off Point
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 SOCAR-2-YOU Delivery Process

Accept Job Start Job Collect Car Drop off Car Complete Job

Accept Job on Proceed to the Arrive at Pick-Up point Arrive at Drop-Off Complete Job on
DASH App assigned Pick-Up Point DASH App
point
Locate the car
Complete car EXTERIOR Submit claims - Fuel,
Complete car EXTERIOR inspection on DASH App Parking, Car Wash etc.
inspection on DASH App

Complete Delivery
Complete car INTERIOR Checklist
inspection checklist

Drop off car

Clean the car

Fuel up car

Proceed to deliver car to

Drop-Off Point
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 STEP 1: Is there any heavy stains inside the car?
Examples include:
- Lots of sand/stones
- Mud larger than a fist size
- Pee or vomits stain
- Pets’ faeces
- Insects (ants, cockroach etc.)

Collect Car: STEP 2: Is there any strong odor inside the car?
Car Interior Examples include:
- Smell of durian
Checklist - Smell of spoiled food
- Smell of stinky shoes

NOTE: If any of the above is found, please send the car for a quick car wash if
time allows.
*If the car is in a very terrible condition, please contact SOCAR for further
instructions.

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 SOCAR-2-YOU Delivery Process

Accept Job Start Job Collect Car Drop off Car Complete Job

Accept Job on Proceed to the Arrive at Pick-Up point Arrive at Drop-Off Complete Job on
DASH App assigned Pick-Up Point DASH App
point
Locate the car
Complete car EXTERIOR Submit claims - Fuel,
Complete car EXTERIOR inspection on DASH App Parking, Car Wash etc.
inspection on DASH App

Complete Delivery
Complete car INTERIOR Checklist
inspection checklist
Drop off car
Clean the car

Fuel up car

Proceed to deliver car to

Drop-Off Point
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 STEP 1: Check for rubbish and throw it away.
● All seats
● Centre console (including storage compartments, cup
holders)
● Glove box
● Compartment behind both front passengers’ seat
● Compartment of all car doors
● Boot space
Collect Car:
STEP 2: Wipe thoroughly on the following area with wet wipes:
Clean the Car ● Dashboard
● Centre console (including storage compartments, cup
holders)
● All internal door handles
● All hand rest (centre of front passenger seats and car
doors

NOTE: Any wet wipes and gloves used for the cleaning process should be
thrown away. DO NOT leave them in the car.

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 STEP 3: Brush off any dirt/dust from all car seats (including
head rest) onto the carpet or outside of car using your hand.
**Wear a pair of gloves if necessary.

STEP 4: Remove the car carpets and bring it out of the car.
Collect Car: Flip/shake them to get rid of dirt/dust.
Clean the Car
STEP 5: Wind down the window while delivering to customer
location to remove any unpleasant smell.

NOTE: Any wet wipes and gloves used for the cleaning process should be
thrown away. DO NOT leave them in the car.

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 SOCAR-2-YOU Delivery Process

Accept Job Start Job Collect Car Drop off Car Complete Job

Accept Job on Proceed to the Arrive at Pick-Up point Arrive at Drop-Off Complete Job on
DASH App assigned Pick-Up Point DASH App
point
Locate the car
Complete car EXTERIOR Submit claims - Fuel,
Complete car EXTERIOR inspection on DASH App Parking, Car Wash etc.
inspection on DASH App

Complete Delivery
Complete car INTERIOR Checklist
inspection checklist
Drop off car
Clean the car

Fuel up car

Proceed to deliver car to

Drop-Off Point
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 STEP 1: You will have access to unlock the car with buffer
time 40 minutes to complete the job, if the fuel level is below
75% or 3/4, fuel up the car to 100% at the nearest petrol
station.

Collect Car: STEP 2: Pay using own money. Request and keep the official
receipts.
Fuel Car
STEP 3: Submit claims via Google Form and attached a
photo of the receipt.

NOTE: Any claims without receipt as proof will not be entertained.

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 SOCAR-2-YOU Delivery Process

Accept Job Start Job Collect Car Drop off Car Complete Job

Accept Job on Proceed to the Arrive at Pick-Up point Arrive at Drop-Off Complete Job on
DASH App assigned Pick-Up Point DASH App
point
Locate the car
Complete car EXTERIOR Submit claims - Fuel,
Complete car EXTERIOR inspection on DASH App Parking, Car Wash etc.
inspection on DASH App

Complete Delivery
Complete car INTERIOR Checklist
inspection checklist
Drop off car
Clean the car

Fuel up car

Proceed to deliver car to

Drop-Off Point
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 Please make sure the car is parked at customer requested
location.

Drop Off Car: If car is parked at a different location

Arrive at
Reason: Unable to find parking spot/Not allowed to enter
Drop-Off Resident Zone Only.
Location
Action Needed: Inform Live Chat on where the car is parked.

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 Please make sure the car is parked at customer requested
location.

If car is parked at a different location

Drop Off Car:
STEP 1: Call the customer to inform where the car is parked.
Arrive at
Drop-Off If unable to reach customer
Location
STEP 2: If customer did not answer call, send customer a
Whatsapp message/SMS to inform the car’s parking
location.

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 9.0
TROUBLESHOOTING
For SOCAR-2-YOU Internal Use Only
Problem #1 : Problem #2 :

Key not detected due to early pick-up If accident occurs during delivery

For e.g.: Solution:

Job start time is 10:30 am, the key will be active 10 1. Park the car at a safe spot on the
mins early (10:20am). The key might not appear if roadside.
we proceed earlier than 10:20 am.
2. Inform at Dasher Support
There is 40 minutes buffer time for you to:- ● Describe scenario happened
● Collect the car ● Provide pictures of accidental part & area
● Check car condition/cleanliness - send for Car
Wash if necessary
3. If third party involve (additional
● Pump petrol
information)
● Arrive & drop-off car at customer’s location ON
TIME ● Picture of third party car accidental area
● Car number plate
Solution: Please check with the Dasher Support on ● License or IC (if they willing to provide)
the job’s start time to activate the key, they will ● Contact details
assist to unlock car if needed.
4. Wait for update from Dasher Support

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Problem #3 : Problem #4 :

Unable to locate car Car unable to start OR battery low.

Solution: *May be due to battery drain issue

1. Check Note Section for customer’s
remarks. Solution:
2. Try horn and find the car, look within a. Step Out of the car.
100 metres. b. Try lock and unlock the car
couple of times.
If still unable to find, please contact Dasher c. Try to start the car again.
Support. d. If still unable to start, check with
Dasher Support.

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Problem #5 : Problem #6 :

MCO Letter Live Chat informed that previous customer

have not return the car
Solution: Please request MCO Letter from
Dasher Support. Solution:
1. Maximum waiting time of 15 minutes
Please provide the details below: ONLY.
● Name as per I/C (in CAPITAL LETTER)
● IC Number with dash (-) 2. If customer still did not return car,
● DASH Email Address please inform Dasher Support and
request to cancel job.
The letter will be sent to your DASH email
address in 24 hours. NOTE: Compensation will be given.

NOTE: Any misuse of letter will result in strict penalty. **If you insist to wait, SOCAR/DASH is not liable for
any outcome.

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CONGRATULATIONS
You are now a DASHER! Start Hustling!
 10.0
APPENDIX
For SOCAR-2-YOU Internal Use Only
 These actions below are strictly monitored and will result in
penalty:

● Mark Job as Done on the app without doing the job.

● Accepted job but no show.
● Cancelling an Accepted Job with no valid reason.
● Ending job before reservation end.
● Late delivery/arrival. OFFENCES
● Did NOT upload inspection photos (4 sides) in the Dash
app (on After Inspection).
● Not updating Dash app with no justified reason.
● Falsity of claims amount.
● Returning SOCAR with less than 50% fuel.
● Rude behaviour to customers.

For more info, please refer here - https://dashnow.my/terms

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