Infozech’s Maintenance Management System

“Planning,Tracking,Reporting & Analysing site maintenance activities”

© 2017 Infozech Software Private Limited – Confidential & Proprietary

 About Infozech

Overview

• Providing IOT Based Cost Optimization & Revenue Management Solutions to the Global Telecom Industry since 1999.

• Tower Infrastructure Specialist for asset lifecycle management, tower billing, energy analytics, monitoring and maintenance.

Expertise

Managing Fuel Tracking over Reconciling bills worth Reconciling Assets

100,000+ tower sites 42 Million litres per year USD 228 Million per year 7.6 Million per year

Purpose

Enable customers to consume technology To provide innovative IT solutions to unlock

enterprise value. Create an environment To be a Leader in Applied
easily to improve their and other stakeholders
that nurtures talent and growth. Analytics.
experience.

© 2018 Infozech Software Private Limited – Confidential & Proprietary

 Customers & Recognitions

Tower Companies Telecom Companies

Global Wireless Tower Communication Operator

Yemen-GSM

Awards & Recognition

Energy Efficiency Initiative 2017 iTower won Aegis Graham Bell Innovation in Software Innovation in Managed Top 18 Innovative Product
Award 2015 Managed Service Service - OEM Companies In India

© 2018 Infozech Software Private Limited – Confidential & Proprietary

iTower 4.0 : Tower Site Lifecycle Management Product Suite

iROC: REMOTE OPERATING CENTRE

Single integrated platform to monitor & manage remote sites
iMAINTAIN: MAINTENANCE MANAGEMENT SYSTEM
Preventive & Incidence maintenance solution
iETS: ENERGY TRACKING SYSTEM
Real Time Energy Tracking, Prediction and Analytics

iBILL:TOWER BILLING
Specialized billing solution for Energy & IP billing

iASSET: ASSET MANAGEMENT SOLUTION

Asset life cycle management & audit solution

iPROJECT: PROJECT MANAGEMENT SOLUTION

Site Acquisition and Roll- Out Management Solution

iLEASE: LEASE MANAGEMENT SOLUTION

Manage both real estate and equipment leases under IFRS 16

iANALYTICS: ANALYTICS PLATFORM

Real time analytical engine to take intelligent decisions
 Business Challenges – Tower Maintenance

Tracking of
Manual maintenance of operational SLA
PM data through excel or
paper
Planning & tracking
of maintenance
activities

Challenges in real time

work allocation to field
users

Real time reporting of

incidence
 Benefits of Infozech's Maintenance Management Solution (iMaintain)

Productivity increased by 12%. Due to on-time

SLA Monitoring task completion by technician

Asset Life increased by 8% to 10%.

Return on Asset Maximising asset performance by increasing life
time of equipment

Monetary Savings 8% to 12% .

PM Compliance> 90% Enables service providers in evaluating field staff
performance related to PM compliance.
 Benefits of Infozech's Maintenance Management Solution (iMaintain)

Real time Monitoring & 99% Accuracy in assigning tickets on real time to
Tracking responsible field staff through mobile app.

Potential Cost Savings on spare parts : 5-8% By

Spare Part Usage capturing spare part usage pattern
 Key Modules - iMaintain

Incidence Management Preventive Maintenance

 iMaintain – Key Features

Automatic ticket from alarm & Predictive Maintenance Mobile first approach – Geo-tagging,
resolution tracking based on usage and time Field force enablement real time visual capturing

Configurable Task Check List Spare parts usage & Red flagging of Reporting &
cost management non compliance Analytics
 iMaintain Business Flow – Incidence Management

Automatic Alarm
I Ageing
N Report
P Resolution
U
T Date & Time
Run Business Tracking
Lat/Long
Alert & Rule
S
Notification ETA/ETR
O
Technician
U
R Automatic Real time
C Ticket
Photo
E Assignment Update Spare part
capture
S Verify SLA Escalation
MTTR

Helpdesk Closure

Trouble Ticket Creation Trouble Ticket Update Reporting

 iMaintain Business Flow – Preventive Maintenance

Usage based scheduling

Configurable Capture site infra

Date & Time; Checklist status Date & Time;
Previous and current PM Lat/Long Lat/Long
details: Date, Status
Assign to
Group/Technician
Update Schedule PM Report
Pre-photo Spare part usage Reminder Post-photo
Time based scheduling capture capture

PM Scheduling PM Activity
 Mobile first Approach – Field Force Enablement

Information captured by Mobile

have multiple checks

Geo tagging

Real time Photo

capture
(mandatory)

Automatic Auto Alert & Auto Ticket Automatic time

Alarm Notification assigned to capture
Technician
• TT Module
User Validation
• Check
• Raise
• View False Geo tagging
• Search
• Update TT on real time
 Tracking Site Down

Ticket Acknowledgement &

Resolution Tracking
Site down summary

Region Outage – Measure

Resolution Based on the issues complete performance region wise
Automatic Alarm Auto ticket details of report
raised and MTTR
assigned to
ETA/ETR
technician RCA – How many a similar RCA has
Site Down
been solved

Closure
Frequent Down – Repeated issues on
site
TT Update

One issues can be analyzed from multiple

dimensions which gives more visibility to the
problem
 Track Vendor Performance with TT system

Measure Vendor Performance

TT System: SLA’s meet Incentives

Telecom Calculate down
Towerco Vendor
Operator time
SLA’s not meet Penalties

SLA for maintaining uptime Pass SLA to vendor

Special Case : Owner Issue

Captured in RCA
category

Towerco shall not bear the SLA in such cases

 Document Automation

Configurable checklist

Add remarks to checklist – capture

real problem occurrence
Difficulty in Data collection &
maintaining excel upload from Pre post photo capture with time
stamp Data accessible to
sheets for PM Mobile, portal
Towerco & Vendor
No of photo capture is configurable
Centralized
Database Photo capture – mandatory/non-
mandatory
Challenges
DG Maintenance Data

Monthly
reconciliation
between Towerco
& Vendor
 Track user/vendor pay-outs for PM

Link user/vendor payout to their activities as per their KRA’s

Activities Missed Penalties

Activities General
Scheduled in Inspection/DG
a month Maintenance
Technician / Vendor Activities Done within
defined SLA On time pay out
 Spare Part Usage & Cost Management

Tracking of operational costs

Tracking of spare parts usability

Update spare part usage Identification of usage pattern of spare parts

Better planning for spare part procurement

Validation and reconciliation with vendor for

Photo capture of spare parts
spare part usage
Configurable Spare TT / PM Activity
parts with unit prices Vendor cost closure
 iMaintain – Deliverables & Benefits

Mobile first approach

Enabled the field force with mobile app so that they can work on the assigned task Improves efficiency & accuracy of field force

Document Automation
Compliance dashboards and Reporting Improves operational efficiency & accuracy, saves
Real time data collection from mobile with validation, centralized maintenance database

Key Benefits
time

Predictive Maintenance

Scheduler automatically schedules maintenance activities based on usage or time Increases life expectancy of assets and prevents
uncertain and expensive breakdown

Spare part usage & cost management

Better planning of spare part procurement, saves
Update of spare part usability at the time of maintenance activities
times and improves operational efficiency
 User Friendly Mobile Application – Incidence Management

Incident management from mobile app

Select the module

1. Field technician can generate from mobile
app

1. List of assigned tickets will be available on Ticket management Raise ticket from mobile app Alarm Selection
“My Tickets” Section

2. Select the equipment and alarm from

mobile app
 User Friendly Mobile Application – Preventive Maintenance

Usage based Scheduling

Preventive Maintenance from mobile app

Select the module

• Usage & Time Based Scheduling Time based Scheduling

• List of scheduled, completed & missed

activities View Scheduled, Completed & Missed Activities Schedule Reminder

• Schedule Reminder
 Contact us

Infozech Software Private Limited

Headquartered at Branch Office

New Delhi, India -110017 Amman, Jordan

E-mail: sales@infozech.com Follow us :