COC2: CONDUCT OF COMPETENCY ASSESSMENT

ASSESSORS SCRIPT

A. Prologue:

 Good Morning!

 To our Caraga Expert Panel for TM-1 Assessment and to our TESDA representatives. I
am JOVERT G. MONDANO a trainer in FOOD and BEVERAGE SERVICES NCII.

 This morning I am going to demonstrate COC 2 how to conduct Competency Assessment

qualification.

 After receiving the Appointment letter appointing me as an assessor in Food and

Beverage Services NCII.

 Prior to the assessment I have visited to check and verify if the assessment venue is
conducive for assessment, the presence of the tools and equipment if they complete
functional and in good condition. I also inspect the PPE and the OH and S. I found out
that the Assessment center is ready to be used.

 Before the assessment I received from the TESDA representative the following
Competency Assessment Tools.
4 copies of attendance sheets,
10 copies of application form,
10 copies of rating sheets,
10 copies of SAG,
10 copies of Specific Instructions,
10 copies of CARS.
1 copies assessment guide
1 copies assessor script

 I also have their application form and self-assessment guide.

B. Demonstration:
B1. PREPARE THE CANDIDATES

 Good Morning everyone!

 My name is JOVERT G. MONDANO. I am an accredited competency assessor for FOOD

and BEVERAGE SERVICES NC-II.

 Together with me is Mr. JORGE CABALAN, our processing officer, Mrs. Hyde Dayondon,
our assessment center manager, Mr. George Cornites, our representative from TESDA
Provincial Office.

 You should not be worry about their presence. They are not here to assess you rather
they are here to oversee the conduct of competency assessment and to check if the
conduct is accordance with the prescribed competency assessment methology and
procedures.

 Before we begin, let me first check the attendance. Please present to me your admission
slip as soon as I called your name. First we have (Mr. Candidate)…Please come over.
Your admission slip? Please affix candidates your signature in the attendance sheet. May
I see your valid ID. Thank you.

 Once again, good morning. How are you feeling today? Today, our assessment will be
done here in this four corners of this room, if you have personal necessities you have at
your left side the comfort room that you can use before the assessment starts. Make
sure you have pencils/ballpen with you.

 I have here with me your accomplished self-assessment guide with checks on the YES
column. This serves as an indication that you know and can perform all the units of
competency enumerated in this qualification.

 Today, I am going to administer competency assessment for FOOD and BEVERAGE

SERVICES NCII. It is the qualification level with competency standards namely:
 1. Basic Competencies
 2. Common Competencies
 3. Core competencies
 You are going to be assessed according to the core units of competency required in this
qualification which includes:
1. Prepare the dining room/restaurant area for service
2. Welcome guests and take food and beverage orders
3. Promote food and beverage products
4. Provide food and beverage services to guests
5. Provide room service
6. Receive and handle guest concerns

 If you are able to accomplish and completed this qualification, you are then competent
to be a FOOD and BEVERAGE SERVICES NC II holder.

 To determine your knowledge and skills for FOOD and BEVERAGE SERVICES NCII, Now
you are going to be assessed to the assessment methods that we are going to use the:

 Written Test, demonstration and oral-questioning. This assessment method can help to
measure your underpinning knowledge and skills.

 For your personal needs our laboratory is located at the back of this laboratory and also
you can take your meal at our canteen beside the covered court. However, during the
assessment you are not allowed to leave the premises of the assessment center.

 If you have difficulty in understanding the given instructions please do not hesitate to
inform me because we are very much willing to help you.

 In case that you have any questions and doubts with the assessment results you have the
rights to appeal, you can submit your appeal to the TESDA Office for assessment center
and assessor are accredited.

 For the issuance of National Certificate, the AC Manager shall inform you were you can
claim your certificate within 5 working days after the assessment.

 After the assessment if you found to be not yet competent, do not worry about it
because you can be re-assess any time at you’re your own convenience, in case if the re
assessment is full of qualification, you have to undergo the whole assessment process.
  If you are found to be competent in some unit of competencies, the re-assessment shall
focus only in the unit you were found to be not yet competent.

 With regards to the results of your assessment we observe strict confidentiality. This is to
ensure your integrity. That is only made available to authorize personnel, in relation to
this the assessment package is kept in a secured place to guarantee the integrity of the
assessment package.

 If you don’t have any questions or clarifications then I am going to distribute the specific
instructions, please read it carefully, and if you have any questions with regards to the
instructions please tell me right now so that I may be able to help you.

 Now I will give you your assign number.

B2: GATHERING OF EVIDENCE