Induction Training Module 16

Continual Improvement and

Innovation
By: Lee Bai Qin

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www.alsglobal.com

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Continual and Continuous Improvement?

2 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

Explanation

Continual Improvement Continuous Improvement

Macro process Micro Process
Business process management, Problem solving, waste removal,
quality management, project customer focus, performance
management measurement, process
improvement
Changes by adopting new Linear, incremental improvement
technologies or methodologies within existing process
PDCA, ISO 9001 Kaizen, 5S and Lean
Improving the quality of the process and thereby increasing the
productivity of the organizations

3 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

Example in the Lab

Continual Improvement Continuous

Improvement
Problems Suggestions from client to reduce sample size, due
to limitations in resources
Objective To improve method detection limit or sensitivity for
decreasing sample size
Solutions GC-MS/MS GC-MS
Principle Introduce multiple Increase sample volume
reaction monitoring injection to compensate
(MRM), lowering baseline the sensitivity loss in
and increase in sensitivity small sample size
Ease in Tough, involves new Easy, test and validate
Implementations technology, lots of
training and method
development

4 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

Example in Lab

Continual Improvement Continuous

Improvement
Problems Increasing sample volume in thermal desorption (TD)
tubes (currently 4 tubes a day)
Objective To increase sample capacity of TD-GC-MS
Solutions Automated TD sampler Timer implementation
Principle Introduce new automated Place a timer to remind
TD sampler to load the analyst to manually
sample automatically load the tube on time
Ease in Tough, increase sample Easy, only increase to 5
Implementations capacity tremendously tubes a day, sometimes
(20 tubes a day), load lower due to discipline
tubes in 24 hours

5 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

Improvement? Innovation?

6 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

Confusion Explained

Improvement Innovation
• Process improvement, refers to • Doing, creating something that
looking at how something is is new
done
• To grow, keep up with
• Steps, roles, or material used competition, or be ground
breaking industry leaders
• More effective and efficient
• New process, new product, or a
new business model

7 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

Confusion Explained

All (or almost all)

Innovation is Improvement,
but not all Improvement is
Innovation

8 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

How Does It Feels?

Improvement Innovations
Safe Risky
Assured Exciting
Reliable Scary
Will not fail Edgy
Secure Might fail

9 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

Disruptive Innovation

10 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

11 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner
Clayton Christensen

12 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

RnD Department in ALS Malaysia

13 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

RnD in ALS Malaysia
Driven by: What we do?
o Client request o Method development
o Internal optimization o Training (internal and
o HQ in Australia external)
o Domestic market trend o Process improvement
o International market trend o Purchasing proposal
o Competitors o Method validation
o Technical advise for client
o Make impossible possible

14 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

Conclusion
• Continual Improvement characteristics are almost identical to
Innovations

• Continuous Improvement characteristics are almost identical to

Improvement

• Dilemma to be innovative or improvements?

• Resistance from being innovative, safer to just go for improvements?

• Improvements and innovation plays important roles in keeping ALS

competitive locally and globally

15 | Continual Improvement and Innovation (IT16) Right Solutions • Right Partner

Quiz

 Please complete the Induction Training Quiz:

 IT16Quiz - Continual Improvement and Innovation

 Link:

www.surveymonkey.com/r/IT16Quiz

Laboratory Balance Verification, Handling and

16 | Maintenance (IT01)
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Right Solutions • Right Partner
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