Ramil Azizov

Date of birth: 06/08/1997 Nationality: Azerbaijani Gender: Male

(+994) 559036547 (+994) 125713512 ramil.azizov1997@mail.ru

https://www.facebook.com/ram.azizov/

Baku, Khatai ave, Nasraddin Tusi street, Nasraddin Tusi 47, App 57, AZ1057,
Baku, Azerbaijan

WORK EXPERIENCE

01/09/2014 – 05/06/2017 – Baku, Azerbaijan

INTERNATIONAL RELATIONS COORDINATOR – AUTO AZERBAIJAN / OFFICIAL DISTRIBUTOR OF
JEEP, CHRYSLER, PEUGEOT, GEELY, HYUNDAI IN AZERBAIJAN

1. Support the General Warranty Management System (GWMS Worldwide),

2. Add warranty claims to GWMS,
3. Claim to HMC (Hyundai Motor Company) plant, Czech plant, Turkey plant, India plant, etc,
4. Support General Quality Management System (GQIS Global),
5. Raise local cases to the GQIS Global,
6. Etc.
Hyundai Azerbaijan / Warranty department Other service activities customerservices@autoaz.az

hyundai.com Baku, Azerbaijan, Ziya Bunyadov ave 118A, AZ1020, Baku, Azerbaijan

01/08/2017 – 10/08/2018 – Kharkiv, Ukraine

INTERNATIONAL TRADE DEVELOPMENT OFFICER – GCCT GENERAL CONTRACTOR,
CONSULTANT AND TRADE LTD.

1. Assessment of the strengths and weaknesses of competitors in the market,

2. Building a large corporate customers base,
3. Supporting loyal customers in local market,
4. Search for solutions to increase trade (each qrt.),
5. Follow recommentations of the Head Office Distributor,
6. Etc.
GCCT / Trade development Electricity, gas, steam and air conditioning supply

worldwidesupport@gcct.com Kharkiv, Ukraine, Moscow ave. 7, 62480, Krarkiv, Ukraine

05/09/2018 – 05/01/2022 – Baku, Azerbaijan

AFTER-SALES DEPARTMENT MANAGER – HYUNDAI AUTO AZERBAIJAN

1. Supervise and provide support to the Warranty Department of the head office,
2. Supervise and provide support to the head office service branch "Hyundai OTOPLAZA",
3. Supervise and provide support to the head office service branch for TRUCK and BUS vehicles
"Hyundai Geokmali",
4. Customer Care Center / CCC Hyundai WOLDWIDE web-site Administration management /
supervise and provide support in CCC to all Official Hyundai Distributor's departments and Official
12 dealers in Azerbaijan market,
5. Direct follow recommendations of HME / Hyundai Motor Europe for the After-Sales department,
6. GSSC Managing / Global Service Support Center / Support and supervise 2 official Distributor branch
services (For passanger vehicles & Commercial vehicles) and 12 Dealers in republic of Azerbaijan.
7. Supervise Hyundai GLOBAL GSSC Hot-Line (Global Service Support Center), Supervise GQIS case
(General Quality Improvement System),
8. Distributor Administration in LMS / Learning Management System
9. Design Sales & technical trainings,
10. Conduct Trainings for Sales, After Sales, PDI staff and chief managers,
 11. Communication with problem customers / increase their satisfaction,
12. Defend the interests of the company in lawsuits / Court of the Republic of Azerbaijan,
13. Organization and manage of Hyundai service festivals "Before Service" in different cities of
Azerbaijan including Nakhchivan Autonomous Republic.
14. Etc.
Dealer Network Development Department / Head Technical Manager

Administrative and support service activities customerservices@autoaz.az hyundai.com

Baku, Azerbaijan, Ziya Bunyadov ave 118A, AZ1020 , Baku, Azerbaijan

EDUCATION AND TRAINING

11/04/2019 – 15/04/2019 – Germany, Frankfurt, Kaiserleipromenade 5, 63067 Offenbach am Main, Frankfurt, Germany
TTT LEVEL 1 / TRAIN THE TRAINER – Hyundai Motor Europe / Germany GmbH

https://www.hyundai.com/eu

24/07/2019 – 28/07/2019 – Germany, Frankfurt, Kaiserleipromenade 5, 63067 Offenbach am Main, Frankfurt, Germany
TTT LEVEL 2 / TRAIN THE TRAINER – Hyundai Motor Europe / Germany GmbH

https://www.hyundai.com/eu

16/10/2019 – 20/10/2019 – Germany, Frankfurt, Kaiserleipromenade 5, 63067 Offenbach am Main, Frankfurt, Germany
TTT LEVEL 3 ADVANCED / TRAIN THE TRAINER – Hyundai Motor Europe / Germany GmbH

https://www.hyundai.com/eu

08/01/2019 – 07/02/2019 – Yugwansun-gil, Byeongcheon-Myeon, Dongnam-gu, South Korea, Cheonan-si,

Chungcheongnam-do, Cheonan, South Korea
TTT MANAGEMENT CERTIFICATION – Hyundai Cheonan Global Learning Center / Hyundai Motor
Company / South Korea

hyundai.com

15/09/2018 – CURRENT – Azerbaijan, Baku, Huseyn Javid Ave. 25, Baku, Azerbaijan
BACHELOR DEGREE – Azerbaijan Technical University

http://www.aztu.edu.az/
LANGUAGE SKILLS

Mother tongue(s): AZERBAIJANI

Other language(s):

UNDERSTANDING SPEAKING WRITING

Spoken Spoken
Listening Reading
production interaction
ENGLISH C2 C2 C2 C2 C2

RUSSIAN C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Microsoft Word Microsoft Excel Microsoft Powerpoint Microsoft Office

Conflict management skills

Business communication skills

Decision making skills

Multitasking

Organizational skills

Risk taking

Strategic thinking

Strong analytical thinking

Time management skills

Willingness to learn

Self-motivated

Persuasive

Proactive
Flexible

Eloquent

Determined

Decisive

Dependable / Reliable

Cooperative

Confident

Committed

Articulate