Roadmap

Last updated: 2021-09-01, Next update: 2021-12-01

Disclaimer
To stay current and move fast, Qmatic develops software using agile
methodologies. This means requirements, priorities, and roadmaps
change frequently according to company, client, and customer needs.

The roadmap represents our current view of the product development

cycle and future directions. It is intended for information purposes only
and should not be interpreted as a commitment on the part of Qmatic.
Qmatic makes no warranties, expressed or implied, on future
functionality and timeline.
About
1. The primary target group for the roadmap is Qmatic, direct and indirect sales (including partners).
2. The secondary target group is clients (preferably in meetings only).
3. It is always available on Qmatic World.
4. It shows what has been done in the last 12 months, and what is planned for the next 6 months.
5. It is updated every other month by the Qmatic Product Management Forum.
6. Only releases & offers are shown. No technical enablers.
7. Items in the roadmap are placed according to when they should be released to the market.
8. Items in the roadmap are likely to be presented to the market before release, according to the Go-
to-market process (see next slide). Start of sales can also occur before release.
Go-to-market process
INTERNAL ANNOUNCEMENT
Announcement to all sales
channels regarding product
name, product definition, etc.
START OF MARKETING
External marketing activities will
start. If possible, availability will
be communicated.
START OF SALES
The price is set, the offer is
defined and can be ordered,
though, delivery date can be
further ahead (Typically 0-2
months).
RELEASE DATE
The offer is ready in all aspects
to be delivered within normal
delivery times (i.e. for SW it is
available now). This
corresponds to the item in the
roadmap.
 Recent offerings

Qmatic Insights Qmatic Cloud Qmatic Insights Canned

(updates) Appointments Reports

Qmatic Orchestra 7.2 Qmatic Orchestra 6 update Qmatic Xtend**) Qmatic Orchestra 7.3

Remote Service delivery *) Counter & Concierge Mobile Ticket

improvements *) improvements *) QEP 6.1
(MSTeams Integration)

Choral
Intro 8 G2 Networking

Previous 12 months
*) Is also available for Managed Service and Qmatic
Cloud Solution clients

Cloud Non-cloud Hardware

 Recent offerings, details
Offering
Remote Service delivery
Qmatic Orchestra 6 Update
Qmatic Orchestra 7.2
Qmatic Orchestra 7.3
Mobile Ticket improvements
Counter & Concierge Improvements
Qmatic Cloud Appointments
Intro 8 G2
Qmatic Xtend
Description
By Microsoft Teams Integration
Update 31, several bug fixes, see release notes on Qmatic World for
details
Support for Qmatic Cloud Appointments by call rules handling
primary resources as a criteria to call customers.
Implemented Qmatic Xtend Support. Support for additional databases,
Operating systems and browsers
Customer input field, country code in separate field, configurable geo-
fencing
To support Qmatic Cloud Appointment Booking functionality
WCAG 2.1 level AA compliance
Appointment Booking solution in the cloud. Includes resources booking
Updated hardware in Intro 8 to same as in Intro 17
Ability to install and update extensions
Value proposition
Customers can be served remotely using Microsoft Teams video, chat and additional
functionality. Qmatic Journey and Appointment Management makes sure both customer
and skilled staff are connected at the right moment. Improves dealing with social
distancing, avoid large groups of people and prevent close interactions.
Value for the clients Care contract
A customer which booked an appointment with a specific staff member, or where the
system assigned a specific staff member can only be called by that specific staff
member. Possibility to override this criteria is available.
Supporting new client environments to stay on par with the clients moving to newer
Dbase, OS and browsers. For Qmatic Xtend see separate item
Customer can add important information when getting as ticket to be used further in the
journey. Entering phone number UX improvements due to separate country code fields.
Geo fencing configurable to prevent ticket taken from an unrealistic distance.
Ability to arrive QCA customers for their appointment in Concierge. Ability in Counter to
visualize primary and secondary resources
Offered as Cloud/subscription. Many features available for different roles in the
organization such as planner and booker. Appointments can be booked against
additional resources to a service such as /staff and/or Rooms.
A small kiosk with same function and performance as Intro 17 G2
Extensions are modules and smaller artifacts which adds value to the CJM solution.
Qmatic Xtend allows configurators to simply add new or update existing extensions
 Roadmap
Qmatic Cloud Solutions Messenger service
Salesforce ISV (integration) WhatsApp and more

Qmatic Cloud Messenger service Qmatic Cloud Fleet

Appointments (New vendor for SMS and traffic Qmatic Insights Data API
reports )
Management
improvements

Mobile Ticket *) Counter & Concierge *) Several new extensions *)

(improvements) improvements e.g. WCAG Ops Panel, Improved Appointment Booking module, Touch Counter)

Qmatic Orchestra 7.3

Qmatic Orchestra 7.4
update 1 *)

NFC reader for

Intro 8 G2

Next 6 months
*) Is also available for Managed Service and Qmatic
Cloud Solution clients Packaged Release through
Cloud Non-cloud Hardware Qmatic Xtend
offering
**) Compatible with Orchestra 7.3 and up for on
premise and for Managed Service and Qmatic
Cloud Solution clients

*) This information has been carefully drafted by Q-MATIC AB Sweden and is merely an information statement for (prospective) customers. No rights or obligations can be derived from this information. The information
contained in this presentation is intended as a general information only and does not constitute, nor constitute part of, an offer or contract. We reserve the right to make changes in descriptions and details without prior notice.
Use of information in this document, illustrations and logos is only allowed upon receipt of written permission by Q-MATIC AB.
 Roadmap, details
Offering
Qmatic Orchestra 6 update
Qmatic Orchestra 7.3 update 1
Qmatic Insights Updates / Canned
reports
Qmatic Cloud Appointments
Improvements
Choral Networking
QEP 6.1
NFC reader for Intro 8 G2
Messenger service
Qmatic Insights Data API
Qmatic Cloud Fleet Management
Qmatic Orchestra 7.4
Qmatic Cloud Solutions Salesforce ISV
Description Value proposition
Mainly Bug fixes and security related improvements Value for Care
Bug fixes and security improvements Security updates as an outcome of the periodic Penetration Tests an external
specialist company executes. Making sure we stay on par with security
requirements.
BI solution hosted by Qmatic, and automated reports. Including Quick and easy way to get started with BI without the need for additional installed
scheduling and emailing reports. There are constant updates with new software.
reports and dashboards. Now support for legacy reports. Ongoing!
Appointment booking solution in the cloud. Includes resources booking Adding booking questions both conditional and informational. Allows clients to be
Continuous feature and functional updates able to control the booking of an appointment with the conditional questions or
simply gather information from the customer using the informational questions.
Added networking support in Choral (V2) Simplified installation, remote update of voice files
Added support for 802.1X authentication and Proxy.
Added port scanning tool.
Multiple bug fixes and security improvements
Same NFC reader as used with Intro 17 but adopted to Intro8 G2 Use NFC for customer identification
Added InfoBip as provider
Enabling traffic reports
First version of functionality provided over WhatsApp
Structured access to our statistical data through our API via Odata Qmatic Insights data API provides clients in QCS access to their data in a
protocol. standardized and secure way. The API is compatible with industry leading data
processing and Bl products, such as Power BI, since it follows the OData v4
standard.
Remote monitoring and traceability of installed Qmatic hardware for QCS
clients
Updated with latest security patches and latest platform support.
Qmatic Cloud Solutions as an integrated module in Salesforce.