Professional Documents
Culture Documents
260+
projects in innovative
SRPOST is a software development We have successfully completed more than 600 *Citizen Participation System, Smart Call Center,
company specializing in development projects in Korea. Our projects range from call ez-POST System, Email Response Management,
and deployment of smart city projects. center, web consulting system development to IT-Service Helpdesk, e-Council, Smart City
big data deep learning, speech-to-text
Our innovative SMART CRM* system is Platform, social crawlytics, public opinion
algorithms and feasibility study.
our answer to solving difficulties that analysis, automatic distribution, text analysis,
citizens face in their daily lives with help data visualization, data search algorithm, text
of ICT technologies. mining engine, voice chatbot; messenger
chatbot, voice recognition, speech-to-text,
Smart Parking System
03.2017 joined WeGO, World Smart Sustainable Cities Organization
07.2017 Vietnam, Shinhan Bank, Smart Call Center project
05.2018 Bulgaria & Turkey, Seoul Metropolitan Government official visit (official participant) 12.2017 Indonesia, NIPA ICT Partnership Roadshow
12.2018 Vietnam, SIOUX High Tech Software LTD, MOU on international cooperation 04.2019 Uzbekistan, Inha University in Tashkent (IUT), renewal of MOU on international
cooperation
12.2018 Uzbekistan, Inha University in Tashkent (IUT), MOU on international cooperation
05.2019 Russia, UBIC Technologies LLC, MOU on international cooperation
06.2019 Uganda, Kampala Capital City Authority (KCCA), Integrated Citizen Request
2019
Management System project
09.2019 Kazakhstan, City of Nur-Sultan and Astana Innovations, MOU on international
cooperation
09.2019 Kazakhstan, Region of Turkestan, MOU on international cooperation
09.2019 Vietnam, Technocom LTD, MOU on international cooperation
09.2019 Uganda, KCCA, Feasibility Study on Smart Parking in Kampala Capital City
09.2019 Korea, Smart City Alliance Forum (invited as speaker)
02.2020 Philippines, Bases Conversion and Development Agency (BCDA), MOU on 09.2019 Korea, Smart City Technology Forum (invited as speaker)
international cooperation
10.2019 Korea, Seoul Smart City Summit & Conference (invited as speaker)
03.2020 Philippines, Selected for KOTRA CSR Korea-Philippines International Smart City
10.2019 Singapore, Cloud Expo Asia (speaker and exhibitor)
Technology Seminar (main organizer and speaker)
04.2020 Canada, WeavAir Co., LTD, MOU on international cooperation 10.2019 Korea, WeGO Executive Committee (EXCOM) Meeting (speaker and exhibitor)
2020
04.2020 Singapore, ArcZero Co., LTD, MOU on international cooperation 10.2019 Vietnam, KOTRA CSR Korea-Vietnam International Smart City Technology
Seminar (main organizer and speaker)
05.2020 Vietnam, FKII ICT Solution Export Consortium Program Participant
09.2020 Uzbekistan, NIPA ICT Business Partnership Program participant 10.2019 Russia & Turkey, NIPA ICT Partnership Roadshow
10.2020 Kazakhstan, Nur-Sultan city, Customizable Healthcare Service Platform Development 11.2019 Thailand, CEBIT ASEAN Business Platform for Innovation and Digitalization
project (exhibitor)
11.2020 Vietnam, ExperTrans Global, MOU on international cooperation
11.2020 Bulgaria, Imagga Technologies LTD, MOU on international cooperation
02.2021Turkey, Indonesia KOTRA 2021 Smart City Online Consultation participant
12.2020 South Korea, WeGO Executive Committee (EXCOM) Meeting participant
2021
03.2021 Spain, Herta Security, S.L., MOU on international cooperation
06.2021 South Korea, KOTRA CSR Korea-Philippines International Smart City
Technology Seminar (main organizer and speaker)
06.2021 South Korea, WeGO Solutions Meet Cities seminar, participant and speaker
Overseas cooperation points
Dasan 120 Call Center Seoul Smart City Platform 2019 Seoul Smart City Summit 2020 Final Reporting in Uganda
Introducing Dasan 120 Call Center to Introducing Seoul Smart City Platform for Presenting our Smart CPS system and our Presenting our Feasibility Study on Smart
Uzbekistan government delegation. Mayor to Kazakhstan, Belarus, Philippines cooperation history with Uganda at the Parking in Kampala, Uganda at the 2020
and other country government 2019 Seoul Smart City Summit & WeGO Final Reporting event.
representatives. Conference.
SMART
CITIZEN PARTICIPATION SYSTEM
Multiple channels to submit citizen requests
(consolidation of all citizen requests into a single management hub)
15:23
METROPOLITAN GOVERNMENT
Official mobile application Citizen Connect Portal 118
Official website
Chatbot for messenger apps
Email
Toll-free government call center John Smith
Citizen
Submits his request to
the authorities
CITIZEN
REQUEST
PROCESSING Department Answer confirmation
Step-by-step overview head 04 Reviews and confirms the answer.
Finalizes the process and sends the answer
to the citizen.
Department
head 02 Internal distribution
Chooses request processor from the list of employees.
If needed, assigns supporters to help process the request.
15:37 Your request number 12345644 was No follow-up visits or calls, no direct contact with the
redirected to Department of Urban Planning
for review and evaluation. You can track your government officials
request status online at
metropolitangovernment.gov
Automated multi-channel follow-up alerts at every
17:56 Your request number 12345644 was
processing stage
successfully reviewed. You can check the
official answer to your request online at
metropolitangovernment.gov.
Easy access to submitted requests on the official portal
Req. No: 12345644 Documentation of all individual correspondence with the
Date: March 5, 2020
Dear Mr Smith, government officials
Thank you for your suggestion. The City Hall
will start publishing the movements of COVID-
19 patients starting next week on our official
Raised awareness towards government support and citizen
website. Thank you again for your assistance at
making our city better and for your valuable
participation possibilities and opportunities
feedback!
Smartphone AI request submission
Technologies for smarter, faster and convenient on-site reporting
only using your smartphone
Solution for instant and automated feedback instead of manual input of all necessary information
1. Citizen creates a request: STT technology converts citizen’s speech into text, the
geolocation is automatically extracted or recognized in the text. Later, the text is
Recognition results TAGS
2. Citizen can add image or video (live photo or selection from gallery), the quality
of which is being corrected by the system. Request registration
Category suggestion
RECORD RESET
Smartphone AI request submission
Technologies for smarter, faster and convenient on-site reporting
only using your smartphone
Solution for instant and automated feedback instead of manual input of all necessary information
2.
ap
The platform is integrated with other services in use for even more effective and
station and it prevents… ap
Illegal Parking →Sidewalk
Guro-Gu, Digital-ro st.272
Illegal Parking →Crosswalk
zone
Please clean the trash
Applied filters
Discomfort of Living →Illegal Parking
Guro-Gu, Digital-ro st.12 →Crossroad Applied sorting
Deadline, within
3.
Apply Cancel
Disinfection
Take disinfection
The officer may use system’s suggestions on the relevant to the request information Take disinfection
measures where Apply
(e.g., legislation) and template answers for efficient and accelerated request
No Image measures where No Image confirmed COVID…
confirmed COVID… No Image
Siheungdaero st.161gil 16 Siheungdaero st.161gil 16 S
processing.
Smartphone AI request submission
Technologies for smarter, faster and convenient on-site reporting
only using your smartphone
Core five technologies lying at the centre of our AI platform for smartphones, helping to deliver the most effective
experience from initial request registration by a citizen to its full processing by authorities
Integrated Smart
Call Center System 02 Call recording
Call is recorded and the recording is stored in the
system database
Easy request
Call Center 01 Call center consultant is able to give a
definite answer to the citizen in real time
Citizen
Contacts the call center to register
his request with the consultant
SPEECH-TO-TEXT ENGINE
Note that call recording and subsequent text conversion is subject to relevant laws and regulations of your
country. In some countries, transcribing recorded calls, recording calls or even transcribing real-time speech
over a call or video is banned or requires informed consent by some or all parties in a conversation.
Difficult inquiry
Citizen 01 Call center consultant is unable to answer to the question in real-
time and registers the inquiry for processing with the municipality
Internal distribution
Citizen Participation
System
02 The department head chooses request processor from the list of
employees. If needed, assigns supporters to help process the request.
Answer received
Citizen 04 Checks the received answer to his request
(SMS, email, etc.)
+ Audio conversion
The recording is converted to a text file
and stored in the system database
QUICK DEPLOYMENT
Less time to setup, necessary localization provided,
efficient optimization, easy-to-use internet phone
Inquiry
Type
Report
Dept B
Department
Dept C categorization
Officer A
Officer B
Processor TEXT Automatic classification engine facilitates automatic data
Officer C
classification by comparing it with previously received and
stored data. The algorithm also suggests the most
Answer A
appropriate worker to handle this data, possible answer,
data type and all relevant laws and regulations necessary
Answer B Possible answer
to process it.
Answer C
Law A
Law C
Risk analysis & task
Critical
prioritization
Many requests may appear to be of similar ranking or severity.
High When too many requests are clustered at or about the same
level, a method is needed to prioritize risk responses and
where to apply limited resources. Such a method should be
TEXT tied to mission/business needs and maximize the use of
available resources.
Medium Risk analysis identifies risks, potential issues and violations of
laws and regulations hidden in citizen inquiries and requests.
Risk analysis helps spot fraud and conduct timely investigations
into urgent issues. It also facilitates enforcement of regulatory
compliance of your citizens and clients. And, as the end results,
Low it facilitates continuous improvement of your legal system.
COVID-19 Social media analytics
EMPLOYMENT The growth of social media over the past decade has significantly
WATERWORKS
influenced the way governments can listen and engage with their
citizens. Social media provides a treasure trove of insights for
governments looking to understand their citizens because not all
TRAFFIC HOUSING
CONGESTION citizens chose to submit their requests and complaints directly to
UNEMPLOYMENT
the government. Many simply share their concerns online on
BENEFITS social media.
On-street parking
Parking spaces designed for vehicles to park on
the street or along the curb (edge of the sidewalk)
of the street, typically with a limited parking
duration.
Off-street parking
a. Outdoor parking lots. This includes outdoor
parking facilities with a gate or barrier, located
on the ground level, and has limited parking
duration.
b. Indoor parking houses. This includes indoor
parking facilities with a gate or barrier, typically
located in a multi-storey building architecture
or underground garages.
INTELLIGENT PARKING SYSTEM
Cost-efficient and scalable Intelligent Parking System based on AI and computer vision that eliminates such
hardware as sensors and parking meters and identifies available spaces and track vehicles as they are parking.
Recognize vehicle Track movement Track parking Fee payment Parking end
The installed LPR camera The monitoring cameras When the vehicle pulls up to Parking fee payment by When the car leaves the
captures the moving vehicle, track the vehicle as it an empty slot, the system the driver (according to parking lot, the system
its algorithm recognizes the moves down the street recognizes that this parking the parking location, recognizes that it is vacant
vehicle license plate number until it parks (or leaves the place is now occupied. The vehicle type, plate data and updates the information
and passes it to the cameras monitored area) system then begins to record and parking duration) in real-time to reflect it for
that tag it to this vehicle and the vehicles time in this the app users and parking
monitor the street (the space management monitoring
vehicle data and the licence
plate data is transferred
from one camera to another
one using a handoff region
of overlapped views)
Parking events with payments are tracked in real time.
expected outcomes plates and issuance of violation tickets including the snapshots of the parked
vehicle and related parking information
Enforce public parking safety by monitoring the entire public parking
of the efficient and powerful environment through installed CCTV cameras
parking management Contribute to the greenhouse gas emission decrease by reducing the time
spent driving around in search of a vacant parking place
Reduce the amount of time to find parking by providing efficient mobile
parking application services and installing parking location availability signs
Improve customer experience by facilitating more efficient, faster and
easier parking process
ez-POST SYSTEM
ez-POST SYSTEM
Ensure efficient mail delivery with our Mail Management Software.
Get important documents and items to your customers and clients in a timely manner.
81%
Signed direct
67% contract
133 out of 166
Overall organizations signed
implementation direct contracts with us
166 out of 245
organizations in South
Korea use our system
What’s in it for the GOVERNMENT?
Project implementation
STEP SRPOST and international partner start their joint R&D
06 project implementation if and when the funding
application is successfully approved.
Smart City and e-
Government projects Smart City
only (AI and Big Data
projects are preferred)
e-Governance
PROJECT
Planning, development and IMPLEMENTATION
APPROACH
R&D execution of joint R&D
seminars
technology seminars
Planning, development
R&D
and execution of R&D Feasibility Study (FS) funding opportunities:
pilot projects WeGO (World Smart Sustainable Cities
pilot projects
Organization); NIPA (National IT Industry
Planning, development and Promotion Agency); NIA (National Information
execution of short-term R&D Society Agency)
Short-term
R&D projects projects; Short-term R&D
project step-by-step scale-up Joint R&D Technology Seminar funding
opportunities: KOTRA (Korea Trade-Investment
Top-down and bottom- Top-down & Promotion Agency)
up business approaches bottom-up
in project management business Research and Development (R&D) project funding
opportunities: KIAT (Korea Institute for
Advancement of Technology); MSS (Ministry of
Small-medium budget SMEs and Startups); KOICA (Korea
Small / medium $50,000~$2,500,000 for R&D
budget International Cooperation Agency); MOLIT
project implementation (Ministry of Land, Infrastructure and
Transport); KEIT (Korea Evaluation Institute of
Focus on ongoing Industrial Technology); NIPA (National IT
Product Industry Promotion Agency)
product optimization to optimization
build project credibility
September, 2018
Business matching event
Uganda KCCA First official meeting
R&D project between SRPOST and KCCA May, 2019
officials
R&D project selection
Official approval of the CPS
project in Uganda by the TIPA
(Korea Technology and
Information Promotion Agency
for SMEs). 65% of the total
budget is funded by TIPA.