Professional Documents
Culture Documents
1. Government-wide communication
Most government have structures enabling them to communicate about government
activities. These structures are under the authorities of the government which are expected to
explain decisions, present actions and contribute to debate over the government’s values and
objectives.
4. Crisis Communication
Involves any and all dimensions of administration. For example, a relationship problem
originating in political institutions, a crisis of confidence with respect to organizational
functioning, the emergence of a serious problem in a large-scale project, a service failure, or an
internal crisis.
B. Civil Society
1. Surveillance of the environment is the disclosing of threats and opportunities affecting the
value position of the community and of the component parts within it;
2. Correlation of the components of society in making a response to the environment;
3. Transmission of the social inheritance
In democratic societies, rational choices depend on enlightenment, which in turn depends
upon communication; and especially upon the equivalence of attention among leaders, experts,
and rank and file.
C. Private Sector
In an organization, informal and formal communications, are used and there are
numerous pathways, channels or media that can be used to convey messages within
organizations.
When sending a message within an organization, we need to consider channel, message
type and audience or target. Choosing the right channel to get a certain message through to a
certain audience is necessary.
Communication practitioners and journalists may find themselves working in advertising
agencies, public relations firms, telecommunication companies, media organizations, social
research institutes, or any corporate or private practice.
Communication practitioners may also conduct research and studies that could enlighten
people about the different societal trends that may have consequences in every person’s life.
NOTE: Also put in memory the MODELS OF COMMUNICATION from your Quarter 1
Reviewer)
TOOLS IN COMMUNICATION
A wide variety of communication tools are used for external and internal communication.
These tools include mail, email, telephones, cell phones, smartphones, computers, video and web
conferencing tools, social networking, as well as online collaboration and productivity platforms.
(Sample Situation) A memo letter is a poor choice whereas a small group meeting is a
better choice in a situation where a midsize construction firm wants to announce a new employee
benefit program because a memo letter does not offer two-way communication or feedback
potential to explain what may be seen as obscure (deep) information, note that some employee
may have literacy problems.
Vertical Communication refers to sending and receiving messages between the levels of a
hierarchy, whether downward or upward.
Horizontal Communication refers to sending and receiving messages between individuals
at the same level of a hierarchy.
Downward Communication is used primarily to transmit messages from the more
powerful to the less powerful. It is likely the most common form of communication in
organizations.
o This communication involves instructions, approvals or nonapprovals, policy
statements, general announcements or objectives and mission statements.
1. Mass Media
Mass Media is a means of communication such as print, radio, or television. It is defined
as large-scale organizations which use one or more of these technologies to communicate with
large numbers of people (mass communications).
The general public typically relies on the mass media to provide information regarding
political issues, social issues, entertainment, and news in pop culture.
Example: newspaper, radio, television
2. New Media
All that is related to the internet and the interplay between technology, images and sound.
It allows more people to have a voice in their community and in the world in general.
With the advancement of technology, the traditional forms of media are now adapting to
new media by uploading all news articles found on the newspaper online, the creation of e-
books, movies, songs and many more.
You are no longer mere receivers of content; you are also creators of content.
3. Social Media
It is not limited to giving information. It is defined as primarily internet or cellular phone
based applications and tools to share information among people.
This involves blogging and forums and any aspect of an interactive presence which allows
individuals ability to engage in conversations with one another, often as a discussion over a
particular topic, news article or event.
4. Telecommunication
It refers to the use of personal computers to send and receive information through
communications connection, such as a telephone line.
A telecommunication system requires an analog or digital transmitter, a compatible
receiver, and a physical cable or wire or non-physical (wireless) connection.
We use telecommunications specifically to refer to processes such as:
• Electronic mail
• Electronic bulletin boards/conferences
• Research databases
• File transfers
• Chatting or games and simulation
Categories of Social Media (memorize/familiarize)
TASK!
Find an example for each of the above
Evaluating outcomes
The last step invites you to assess your plans and your achievements throughout the process
of improving yourself. It allows you to verify the result of your hardwork and the effectiveness of
your plans. Assessment of your personal development is attained through reflective activities or
through consultation with your trusted someone (person, friends, teacher or school counsellor).
FUNCTION OF COMMUNICATION
1. Persuasion
Communication is avenue to persuade people toward certain ideas. Through public relations, you
will be able to hear advocacies and progressive actions of leaders in a community.
Through advertising, you will be informed of the products and services in the market that
you can avail of. Messages in advertising and public relations persuade you to patronize brands
of people and products.
5. Education
Communication is a tool for the transmission and advancement of knowledge.
Communication shapes the way you make sense of the things that you wish to understand in this
world. Media is also an alternative source of knowledge as it utilizes various components in
getting the message across.
Child-friendly shows and public affairs programs that are produced by the media often
carry educational and instructional content, thus supplementing, if not replacing, conventional
knowledge acquired within the walls of the classroom.
SOCIAL WORK
In social work, the focus of the intervention is not only the client seeking help but also all
the other significant people within the immediate environment of the client.
The social worker together with the other helping professionals, such as counselor, bring
in their expertise to be able to help the client.
COUNSELING
The counselor, on the other hand, will have to focus on making the client realize the
importance of having discipline especially when it comes to self-development.
COMMUNICATION
Learning communication skills is essential in fostering human interactions and
relationships. Knowing our communication strengths and weaknesses will enable us to reflect and
adjust our ways of relating to our clients.
1. Awareness and Knowledge
The applied social sciences and their disciplinary approaches enable us to understand that
social problems such as criminality, poverty, and gender inequality are rooted in certain social,
cultural, and economic circumstances, and not in individual moral defects.
The application of social science in analyzing personal or individual behavior through
social media may explain the projection of an individual’s perception of the “self” and how this
perception is projected online.
Example: A patient diagnosed with diabetes may need financial assistance for hospital
bills and medication; the social worker can inform the client or the cleint’s relatives that they can
seek assistance from the Philippine Charity Sweepstakes Office (PCSO, the Office of the House
of Representatives and Senate, or those corporate foundations.
6. Structural Change
The disciplines of social work and counseling enable individuals and communities to cope
with the country’s changing social and economic realities.
Example: Filipino families are able to cope with the strains of single parenting or the
challenges of displacement and migration like situations of Overseas Filipino Workers.
In such situation, counseling enables individuals to deal with long-term separation. In cases
of trauma dues to crime, domestic violence, or substance abuse, a lot of individuals manage to
cope and return to normal life by undergoing a structured and well-informed counseling and
therapy session,
Example: Structural change involves continuous shifts in the shares of manufacturing,
services, labor and agriculture which contributes to the economic aspect of society.