Customer Journey Map

Stages Awarenesss Consideration Decision Assignment & Authentication Payment Waiting Post- Delivery

Waiting for
Enter source of pickup and Authenticate with E-Sign and Digital aur successful delivery Share feedbacks
Hear from other suppliers Compare and evaluates Assignment of producer and delivery enter OTP on cheque payment
Activities destination location details and unloading of and give feedbacks
and middlemen alternatives refrigrator trucks. guy before loading delivery guy's to cold storage
about consignmnets. consignmnet in cold to delivery guys.
the consignmnet. phone. service provider.
storage

GPS tracking
Proper cold system which Easy and secure No fraud is
storage,cooling includes process of booking acceptable and
Want best service by systems,cold Find and select the sources and temperature and vehicles and space in sholud also Payment process Fast delivery if
Goals proper and products destination ,location address to should be secure Share experiences.
doesnot get spoiled. transport,cold reach fast . live location of cold storage have proper and easy. urgent.
processingand cold consignment store alongwith extra add documentation
distribution. in refeered on features. and license.
vehicles.

Person to Customer care

Customer care Customer care Persons,Custo Customer care number,Emails,SM
mer care Inperson,online S and Chatbots
Word of mouth and number,Emails,SM number,Emails,SMS number,Emails,SMS
Touch-Points Word of Mouth Google maps,Emails & SMS. number,Emails, payments,Nefts , (24*7
websites S and Chatbots and Chatbots (24*7 and Chatbots (24*7
SMS and Netbanking available),Word Of
(24*7 available) available) available)
Chatbots (24*7 mouth,Social
available) media

Paperless logistics
management systems.
AI in cold chain
Self-Driving Trucks in
the Cold Chain
A Digital Twin for the
Cold Chain
Blockchain in cold chain
logisticsA 5G Massive IoT
Anticipated
powered cold chain will process,Assigning
Estimates
Proper
transform society, starting Providing proper consignment deliery
nearest cold Authentication
Increase Increase target with some of the most packaging i.e., with time ,HelpSection
storage with techniques,Provid
awareness,Marketing customer,provide help of gelpacks,Dry can be
Opportunities proper space and e Add on services
strategies and Social delightful experiences important use cases ice,liquid there,Chatbots,Cord
proper mode of which can be offer
media advertising and variety of services companies can tackle – nitrogen,Eutectic inate with delivery
transportation to next time of
whether that’s feeding lives reach faster and
plates and quilts. guys and cold
consignmnet.
or saving them. storage staff.
quickly.
Track-and-trace
solutions, advanced RFID
capabilities, and smart
packaging are emerging tech
trends that will have major
impacts on security,
governance, and risk
management for cold chain
leaders.