Professional Documents
Culture Documents
NONVERBAL COMMUNICATION
SYMBOLS - In the health care setting, uniform styles and colors
help patients distinguish the various caregivers.
TONE OF VOICE - is one of the most influential elements of
communication. There is a factor in the sound of your voice that
give meaning (conscious and unconscious) to the message BARRIERS TO COMMUNICATION
you’re sending. HEARING IMPAIRMENT - The following actions are likely to be
BODY LANGUAGE - Another part of nonverbal communication beneficial:
involves watching for the messages that patients are o Stand in front of the person, at eye level.
communicating to us through their body language. o Do not eat or drink while you are having a conversation.
SPACE, DISTANCE, AND POSITION o Keep your hands away from your face when speaking.
o Proxemics - the study of the use of personal space in o Try different ways (words) of saying the same thing.
communication o Speak more slowly and slightly louder while modulating
o Personal space - refers to how close we allow someone the voice to a lower pitch. Avoid exaggerated mouth
to get to us before we feel uncomfortable motions during speech.
o Public space - a distance of 12 feet or more away o Use visual cues or written materials that support the
o Social space – a distance of between 4 and12 feet spoken words.
o Personal space - a distance of 18 inches to 4 feet. A APHASIA - Some commonly recommended approaches include
nurse who communicates from within this space is the following:
usually viewed as concerned and interested. o Keep messages simple but adult.
GESTURES - are a specific type of nonverbal communication o Use nonverbal modes of communication, such as
intended to convey ideas. Are highly cultural and generational: picture boards, gestures, yes/no responses, and
some that are acceptable in one culture may be offensive in facial expressions.
another. Are helpful for people who cannot use words. o Use visual aids to support.
TRY PRAISE REASSURE COMMUNICATING WITH VISITORS AND FAMILIES ("THE
Try increasingly specific Praise Reassure the SIGNIFICANT OTHERS")
guesses or questions. attempts person that it
To determine concerns to speak, is okay to
(e.g., is something and avoid be frustrated,
wrong with your meal? correcting or c but avoid empty
The coffee? It’s too riticizing platitudes such
hot? You want milk?). errors as “you’ll be fine”
NUTRIENTS
General recommendations from the U.S. Department of
Agriculture (USDA) (2011) for the general population include:
o Enjoy food but eat less of it.
o Avoid oversized portions.
o Increase intake of fruits, vegetables, and whole grains.
o Choose low-fat or fat-free dairy products.
o Reduce intake of sodium.
o Drink water instead of sugary beverages.
REMEMBER o Make physical activity an everyday occurrence.
PLAN AHEAD AND HAVE - Plan ahead and have a focus for the
communication.
GATHER – Gather any assessment data you might need
before calling the physician.
KNOW - Know what you want to report or find out. Be
organized, clear, precise, and complete.
PROVIDE - Provide background information.
PROVIDE - Provide all necessary and relevant information that
might be needed.
IDENTIFY - Identify the patient by name, major diagnoses, and
any medications related to currently presenting symptoms or
concerns.
BE - Be prepared to clarify any data or information that the
physician may request.
PATIENT TEACHING
Education plays an important role in promoting and maintaining the
health of older adults. ❖ The plate is divided into color-coded food groups which include
vegetables, fruits, grains, and protein, with dairy on the side.
Regardless of the total amount of food consumed, the
proportion of food from each group should remain in balance.
❖ More precise standards for measuring the nutritional adequacy
of a diet are found in the dietary reference intakes (DRIs).
RIGHT TIME
o Some medications are more effective or better
tolerated if given under specific conditions. For greatest
effect, medications that are ordered before meals
should be given when the stomach is empty.
Medications that are ordered after meals should be
given only after the person has eaten. Activities of daily
living can be affected by medications. Medications
should be administered when the drugs will interfere as
little as possible with normal activities.
RIGHT DOCUMENTATION
o Use care when documenting medications. Facilities use
a variety of different forms and records to document
various aspects of care, including medication
administration. To ensure that all medications are
administered properly, the rules of charting must be
followed.