HOW TO
1. Download Existing Customer Contact
2. Create New SQS
3. Create Multiple SQS
4. Recall/Review Existing Application/SQS
5. Email SQS (PDF) to Customer
6. Avoid Debit Card Rejection
Call: 1-300-88-2886 (Option 2)
Email: MY.IPOSEnquiry@aia.com
Please click on "View FAQ" to go to the FAQ Section
View FAQ
SCREEN HELP
1. Insured/Person Covered Information
2. Review & Sign E-Application
3. New Payment Method (Payment Link)
4. New Question in CFF - Education Level
5. Rookie Agent - Manager’s Approval
6. Rookie Agent -Send Payment Link Option
7. How to Generate Quick SQS
 HOW TO DOWNLOAD YOUR CONTACTS?

DOWNLOAD CONTACT

Step 1: Select Download Contact from your Contact List screen

Step 2: Search your contact using Name, NRIC or Policy Number and tap GO
Step 3: Select the contacts, and tap download

Enquiry? Call: 1-300-88-2886 (Option 2)

 HOW TO CREATE NEW SQS

Create New Contact or select from Contact List

CUSTOMER PROFILE SCREEN

CUSTOMER FACT FIND

Step 1: Select and complete the Customer Fact Find (CFF)

Please ensure all items are filled

All fields are completed

Some fields are incomplete

Step 2: Select +NEW SQS to create a new SQS

Enquiry? Call: 1-300-88-2886 (Option 2)

 CREATE MULTIPLE SQS IN ONE APPLICATION!

Step 1: Select +SQS on your E-App screen

Step 2: Create another SQS for your customer as usual

Enquiry? Call: 1-300-88-2886 (Option 2)

 RECALL/REVIEW EXISTING APPLICATION/SQS

All generated SQS & E-APP are saved here

CUSTOMER PROFILE SCREEN

SQS & E-APP for this customer can be accessed from here

Enquiry? Call: 1-300-88-2886 (Option 2)

 EMAIL SQS (PDF) TO CUSTOMER
CREATE SQS SCREEN

1. Select Product and Create SQS

2. Click NEXT until you reach the
SQS summary screen

SQS SUMMARY SCREEN

Select Generate PDF

on the SQS summary screen
Choose your preferred language
and select the envelope icon to
send to your customer’s email
Enquiry? Call: 1-300-88-2886 (Option 2)
 DEBIT CARD REJECTED?

From 1st January 2016, Bank Negara Malaysia requires

all banks to get a fresh authorisation from their customers for
CARD-NOT-PRESENT DEBIT CARD TRANSACTIONS
before those transactions are allowed.

Please inform your customer to obtain an approval from their bank

to avoid card rejection.

Enquiry? Call: 1-300-88-2886 (Option 2)

SCREEN HELP: INSURED/PERSON COVERED INFORMATION

Select ANOTHER PERSON if insured is

Child or 3rd Party
Select SAME AS APPLICANT if insured is
the same person

Enquiry? Call: 1-300-88-2886 (Option 2)

 SCREEN HELP: REVIEW & SIGN E-APPLICATION

CAPTURE CUSTOMER NRIC FIRST BEFORE SIGNATURE

AS EASY AS 1, 2, 3...

Enquiry? Call: 1-300-88-2886 (Option 2)

 NEW PAYMENT METHOD (PAYMENT LINK) - PAY NOW!

Step 1: Select Send Payment Link to send a payment link

directly to your customer’s mobile

1069023123456

You got a payment link from AIA, please

click the link to complate the payment
online. www.aia.my/onlinepayment
Please note the link will expire in 1 hour

SEND SMS

SEND SMS CLICK THE LINK PAY VIA IPAY88

Step 2: Confirm your customer’s Step 3: Your customer will receive an SMS Step 4: Your customer will complete the
mobile number, or change to another with the payment link. They need to click payment via iPay88 on their own mobile
number if needed. Tap SEND SMS. the link to complete the payment. at their own time before the link expire.

Tip: Send Payment Link will ensure the customer’s credit card number are accurate and no data leak as the customer performs payment on their mobile

Enquiry? Call: 1-300-88-2886 (Option 2)

 NEW QUESTION IN CFF - EDUCATION LEVEL

Fluency in English/Malay & Education Level

Select YES if your customer is fluent in English OR Malay (or BOTH).

Select NO if your customer is not fluent in English OR Malay

(i.e Mandarin or Tamil only)

Select your customer’s Highest Education Level

Enquiry? Call: 1-300-88-2886 (Option 2)

 ROOKIE AGENT - MANAGER’S APPROVAL ON ALPP
(IF YOUR MANAGER IS NOT WITH YOU)
For Rookie agents, during the Review & Sign stage in E-App, you will see an additional “Manager’s Approval” section before AAF

Step 1: On E-App screen, select YES for Manager’s Approval.

Step 2: Proceed with 2D Payment method for your customer

Step 3: Your Manager requires to approve the submission via ALPP

Enquiry? Call: 1-300-88-2886 (Option 2)

 ROOKIE AGENT - MANAGER’S APPROVAL ON IPOS
(IF YOUR MANAGER IS WITH YOU)

For Rookie agents, during the Review & Sign stage in E-App, you will see an additional “Manager’s Approval” section before AAF

Step 1: On E-App screen, select NO for Manager’s Approval Step 2: On REVIEW & E-Sign screen, please obtain your
Manager’s signature

The Send Payment Link is now available for your selection

Step 3: Proceed with Send Payment Link for your customer

Enquiry? Call: 1-300-88-2886 (Option 2)

 “SEND PAYMENT LINK” OPTION, FOR 1st YEAR AGENTS

“Send Payment Link” option is now available

to 1st Year Agents

Note: Payment link SMS will only be sent AFTER

leader’s approval on ALPP

Enquiry? Call: 1-300-88-2886 (Option 2)

 HOW TO GENERATE QUICK SQS

1
Tap on
“Quick Quote”
in customer
profile

2
Select insured
and proceed

Enquiry? Call: 1-300-88-2886 (Option 2)

iPoS v10

Frequently Asked Questions (FAQs)

LOGIN
I don’t see any New User Activation. How do I login?

User activation is no longer needed. Please ensure you’re connected to the

internet and login using your ALPP’s credentials.

Can I still login offline?

You may login to iPoS in offline mode after your first time login with internet
connection.

Why do I have to answer Security Questions when I reset my password?

iPoS does not manage your password, hence you’re directed to ALPP for
Password Reset. These are the same security questions you’ve set in the ALPP.

HOME SCREEN
What is the ‘Saved’ icon on the home screen?

Saved page enlist all the drafts that you’ve working for your customer. A summary
of the draft will be displayed along with the expiry date.

What is the ‘Submission’ icon on the home screen ?

Submission page enlist all submission you’ve made from iPoS for the past 30 days.
A summary of the submission will be displayed with status for submission, payment
and UW decision. Generated PDF for the submission is also available for viewing.
Please click ‘Refresh’ to check the latest status.

What notifications will I get?

New Application Status Update and submissions related to new business will be
available in iPoS. Notifications will include changes to policy status, payment status
and deferment notice, similar to Life Planner app.

How do I view Setting page?

Click on the menu icon on the top left and click on Setting. From there, you’ll be
able to view your profile, perform version update, backup and restore. iPoS End
User license agreement.
What does Backup & Restore do?

This option enable you to back up your entire customer contact and drafts you’re
working on in AIA server. In the event that you change your iPad, you may perform
Restore to have these information downloaded into your new ipad.

CONTACTS
What does Download Contact do in Contact List page?

You may search for your existing customer by keying either their name, new NRIC
no or Policy No. If there is a record, you may select the checkbox on the left and
click Download button on top right. This will download the contact onto iPoS.

What does the Refresh do in my customer profile page?

If your customer have recently updated their information via other channels (i.e.
MyAIA or iServe), you may click on Refresh button to download their latest profile.

What are those tabs in my customer profile page?

SQS List will display all the SQS drafts you’ve created for this customer, while
eApp list will display all the eApp drafts you’ve worked on for this customer.

Campaign will enlist all offers available for this customer and the Active Policies tab
will display all active policies that this customer have with AIA.

Why can’t I key in a child as a contact ?

For iPoS v10 onwards, you will always key in the Policy owner first. When you
proceed after keying in the owner, iPoS will ask if the insured is the same person or
another person. For child or third party policy, select another person.

CFF
What is ‘Fluency in English or Malay’ ?

Select ‘Yes’ if your applicant is able to understand English or Malay or both. Select
‘No’ otherwise.

What is ‘ Highest Education level’ ?

Select the highest education level attained by the applicant. e.g. If applicant did not
attend any formal education after Standard 6, select ‘Primary and below’.

Why do we ask these 2 questions ?

These are requirements from compliance to ensure that our customers understand
the AIA product they have purchased to protect themselves and their loved ones.
What is ‘Investment Risk Preference’ ?

This is a set of simple questions to determine the Investment Risk Tolerance of the
applicant. Based on this investment risk of the applicant, iPoS will recommend the
corresponding investment funds.

SQS
Where is the Vitality question in iPoS?

If you’ve an existing customer with Vitality membership, please download their

profile from AIA and Vitality field in their profile will be reflected accordingly.

What does Check Vitality button do in SQS page?

To verify if your customer have a Vitality membership with AIA, click on Check
button to validate their membership status. If status is No, they may choose to buy
Vitality.

Can I print or email the SQS to my customer?

Yes, you can. After you have completed the SQS, the SQS summary screen will be
displayed. Click on ‘Generate SQS’ on the top right corner and there will be an
option to Print or Email the SQS.

Why are some products are not available on my iPoS ?

Make sure you have attended training or completed e-Learning for those products.
E-Learning is a next day update, it is only reflected on iPoS on the next day after
completing the e-Learning course.

Why is A-Life Joy & A-Life Joy-i not listed in my product selection page ?

Both A-Life Joy and A-Life Joy-i will only be available when insured is selected as
‘another person’ during SQS stage. If insured is same as application, these 2
products will not be visible.

QUICK QUOTE
Can I generate an SQS for the purpose of reference without first completing
CFF ?

YES you can, create a client with basic information - Name, Date of Birth, Gender,
Smoker status and Occupation then select Quick Quote.

Can I print or email the quick quote to the client ?

Yes you can, the steps are exactly the same as SQS.
If client accepts the quick quotation, can I proceed to create eApplication
with the quick quote ?

No. Quick quote serves as a reference for a possible proposal. To proceed, please
complete CFF to generate a new SQS which fits the customer’s financial needs.

E-APPLICATION
In eApplication, I selected eUnderwriting, the screen remains with ‘Please
wait’…..

Please ensure that you have only one version of iPoS running. Terminate all
running apps, double click the home button and push all app screens to the top.
Then start with iPoS again.

I have created multiple SQS for my customer. How do I submit them in 1

application?

From your eApplication SQS selection screen, click the +SQS on the left then
select SQS that you wish to submit together in one application then click Proceed
at the bottom of the page.

Why is there no CRS and FATCA on my eApplication ?

Certain Products such as A-Life MedRegular and PA products does not require
CRS and FATCA declaration.

Why can’t I select another SQS for multiple SQS submission ?

Not all plans are eligible for multiple SQS submission. Plans that include family
members have to be submitted individually.

REVIEW & SIGN

What do I have to do in Review & Sign step?

In this step, you’ll have to indicate your signing location and review all the
necessary PDFs for submission purposes, ensuring all submitted information are
accurate.

How do I review the PDFs?

Click on Review button and you’ll see PDF for each of the document. Click Confirm
to indicate information is accurate and correct.
What does Edit button do in the Review screen?

If you require any information change during review step, you may click on Edit
button to revise the information. Once done, you may continue with the submission
steps.

Please note, if the updated information conflict with the generated SQS, your
existing SQS will be invalid. Also, signature will be removed if information is edited
after customer have signed.

You will need to generate a new SQS then follow the submission steps. Customer
will have to sign again.

PAYMENT & SUBMIT

The Payment & Submit step is new in iPoS. Can you explain the page to me?

Payment & Submit enable you to perform real-time payment processing for your
application via online payment option. You may decide which application to pay for
by selecting the checkbox on the product card.

After that, select the payment options below.

There are 3 payment options available:

• Send Payment Link: Your customer will receive a SMS containing a

payment link. From that link, they will be directed to payment gateway to
perform online payment on their own device. Please note that the link is
only valid for 1-hour.
• Credit/Debit Card: You may perform online payment in iPoS by
capturing card details and click on Proceed. After that, you’ll be directed
to iPay88 page to key in CVV and then proceed with keying in OTP
number.
• Direct Pay: You may select this option to perform payment over the
counter in any AIA branch.

How do I know the payment is processed successfully?

In the Done step, submission and payment status will be updated accordingly. If
payment is failed, you may retry by clicking on the Pay Now button.

Will the same credit/debit card used for initial payment also be used for
subsequent recurring payment ?

Yes, the same credit / debit card will be charged for recurring payments.

Can First Year Life Planners select Payment Link option ?

YES, first year life planner may also select payment link. However, the payment
link SMS will only be sent to the customer AFTER manager’s approval on ALPP.
Pop-up Messages

Message Resolution

1 This ID Number exist in local DB. Please try again.
2 We can’t find a match for the User ID and password
combination you entered. Please try again
3 UW Error
4 UserID has been locked
5 Invalid Mobile Number
6 Please online login to submit case
7 You are in offline mode, please try again while working
in online mode
A contact with the same ID number already exist in the contact list.
Select to use this existing contact instead. Else, please ensure that
you have keyed in the correct ID number.
The password is incorrect. Please use the agent code and password
to login to your ALPP to ensure the password is correct. You may
also change your password in ALPP then use the new password to
login to iPoS.
Please logout from iPoS and terminate all apps by double clicking
the ipad home button, then push all the app to the top of the screen.
Then start iPoS again.
Go to ALPP, select ‘USER IF LOCKED’ to unlock your ID. Select
‘FORGOTTEN YOUR PASSWORD’ to reset password.
Make sure mobile number is correct. Agent own mobile is not
accepted unless for self-purchase with agent own IC number.
Logout from iPoS. Make sure the iPad is connected to the internet
then login to iPoS again.
Logout from iPoS. Make sure the iPad is connected to the internet
then login to iPoS again.
INTERIM COVERAGE

What is interim coverage for new application ?

Interim cover is provided on the issue of the receipt, in consideration of the full
payment of the first premium until :

a. The date of the issuance of the policy

b. Expiry of the period of insurance for which the deposit will be utilized
to purchase a pro-rated cover, or
c. Expiry of 3 calendar month from the Date of Payment of deposit,
whichever is earliest.

What coverage are provided under Interim Coverage ?

Interim Coverage provides temporary coverage in the event of :

a. Accidental death or
b. Total and Permanent Disability due to Accident;
• The aggregate liability under all interim accident covers,
including sum insured under Waiver of Premium, shall not
exceed RM1,000,000 and RM300,000 for standard and
substandard risks, respectively.
c. Critical illness plan / rider due to Accident
• The aggregate liability under all interim accident covers shall
not exceed RM150,000 and RM50,000 for standard and
substandard risks, respectively.
d. Personal Accident rider due to Accident
• The aggregate liability under all interim accident covers shall
not exceed RM250,000 and RM300 of weekly indemnity
benefit.
e. Medical Claims due to Accident
• Emergency treatment as defined in the policy up to RM2,000
on reimbursement claim basis. Cashless facility will not be
granted.