ASSIGNMENT

OUMH2203
ENGLISH FOR WORKPLACE COMMUNICATION
JANUARY 2022 SEMESTER

INSTRUCTION

1. All tasks must be delivered in English.

2. The cover sheet of your assignment must contain the following information: Course
code and name / Semester / Your full name and student number / Your email address
and mobile number.
3. For written assignment, use Times New Roman or Arial, 12-point font, with 1.5-line
spacing in A4 format. Ensure that the assignment you submit is paginated.
4. Present your responses to the tasks in a MULTIPLE portfolio file. Adhere to the following
structure:

i. Part I Task 1 – A recorded speech presentation (max 400MB)

ii. Part I Task 2 – Reflective Report
iii. Part II – Proof of Online Class Participation

5. Submit your portfolio ONLINE in a single file by 15 MARCH 2022.

6. Late submission without prior permission will be penalized with marks deduction.

8. This assignment accounts for 70% of the total marks for the course:

Part I Task 1 Video Presentation – 40%

Task 2 Reflective Report – 20%
Part II Proof of Online Class Participation – 10%

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 ASSIGNMENT QUESTION

This assignment has TWO parts with THREE tasks. Answer all.

PURPOSE
The task set for this assignment are designed to help you meet the following course
learning outcome (CLO):
♦ Demonstrate the ability and confidence in preparing and practising effective
communication skills in a professional setting (A4, PLO 8).

PART I
TASK 1: INDIVIDUAL VIDEO PRESENTATION (40%)

You are employed in a famous entertainment company in Malaysia. You are required to
make a presentation about a new service to help with the recovery after the MCO. The
company requires you to submit a 7 - 10 minutes convincing video presenting this new
service to the board.

The followings are the requirements that you need to consider in preparing the video:

a. Brainstorm and plan to "create" the logical service to offer. You are free to use
existing service but you must creatively modify it (transform into new service). You
MUST discuss your plan with your e-tutor in the forum or during the e tutorial
sessions. “Create” a service that you as the presenter will be comfortable to present.
b. Plan and write your video script – either in short notes or the complete text. Your
video introduction should state your name, ID, Course, and the purpose of your
video presentation.
c. Plan the overall look of the video presentation. Use your creativity and add visual
aids. You might want to use applications to further exemplify the presentation like
PowerPoint Presentation, iMovie, Funimate, Adobe and many others.
d. You will also need to decide: the producer, the surroundings (background, lighting,
soundproof area), and other aspects to consider even though you are not going to
mention it verbally in the presentation.

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 e. Record the 7 - 10 minutes presentation of the service.
i. Make sure that you introduce yourself and the service to the board.
ii. The video screen must capture the top half of your body so that your hand
gestures and facial expressions are visible- at least half of the recording
duration.
iii. The content must explain the advantages and the specialities of the service.
iv. Your presentation must be convincing and professional.
v. You must offer an ending (conclusion) in the video.
f. Make sure the recording content is authentic, clear and engaging. In other words,
“you are the script writer, the speaker and maybe even, the producer!” Thus, you
need to be creative as if you are presenting in a board meeting.
g. Submit your video online according to the instructions. If your video is larger than
400MB, refer to the guidelines on how to compress your video for submission. You
can also include a link of your video as a back-up in Task 2.
h. Your speech will be assessed through 6 criteria:
i. Content of the Service
ii. Originality & Creativity of ideas of the service,
iii. Presentation of speaker,
iv. Organisation of Video presentation,
v. Overall and Clarity of the Video; and
vi. Use of Language

NOTE:
● This is an individual task. The aim is to present confidently and naturally, and NOT
to make a creative video for social media platforms.
● Refer to the assignment rubrics as a guide to achieve cohesion and coherence.
● Remember to refer to Topic 1,3,4,5 and 7 of OUMH 2203 Module

[Total: 40 marks]

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PART I
TASK 2: REFLECTIVE REPORT (20%)

PURPOSE
The task set for this assignment are designed to help you meet the following course
learning outcome (CLO):
♦ Describe basic language-based skills in interpersonal communication, business
etiquette and relationship-building in workplace contexts (P3, PLO 11);

TASK
IMPORTANT: This task is a continuation of your video presentation of Task 1: Convincing
video to offer new service.

Write a critical reflection on the process of carrying out the speech presentation. The
structure of this report follows the basic essay structure of introduction, body and
concluding paragraphs. Refer to the sample outline below.

Your Reflective Report MUST include the following FIVE criteria and each criterion should be
between 250-350 words:

i) Reflection on the process; the planning stage of the video, during the recording of the
video and after the video has been recorded. Reflect on the challenges and what you
did to overcome these challenges. How did you do as the ‘director’ and the ‘speaker’?
ii) The timeline of completing the visual aids accompanying the recording of the video.
How long did you plan and record etc? How important is creativity and innovation in
this task? Why do you say so?
iii) Reflection of the content (the topic/ issue) and rationalise how things could have been
done in a better way. Is this topic/ issue familiar with you or vice versa? Describe well.
During the process of the video, there might be some instances where you realised your
idea could have been improved in another way. Describe this situation too.
iv) Show the video to ONE person and inquire if the speech is convincing. If he/she believe
the video is not effective, ask for other suggestions that might help improve the speech
or the product/service. Share this person’s thoughts in your reflective essay.
v) Your personal thoughts of completing this task (the video presentation). How do you
feel about it? If you feel the video recording is not advisable, what would be a better
alternative? Explain your rationale.

4
 REMINDERS:

i. A Reflective Report is writing to evaluate, summarise, analyse, reflect on

individual’s journey of a/some particular actions. It is almost similar to journal
writing.
ii. Plagiarism is a serious offense. Avoid using or claiming other people’s writing in
this assignment.
iii. Refer to the assignment rubrics as a guide to achieve cohesion and coherence.

[Total: 20 marks]

REFLECTIVE REPORT OUTLINE

- Must have an introduction, body and a conclusion

REFLECTIVE REPORT
Video Link: xxxxxxxxxx

Introduction
(7-10 lines)

Body
(all the 5 criteria mentioned above)

Conclusion
(7-10 lines)

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PART II
ONLINE CLASS PARTICIPATION (10%)

Discuss the following topic(s) in the forum and submit proof of your participation in the
online discussions:

1. Based on Topic 2, can you share your experience or other experience of handling
difficult calls? What was the issue and how was the issue resolved?

2. Based on Topic 5, discuss the style of business letters. Explain situations of how to
reduce formality depending on the degree of familiarity with the recipient.

3. Based on Topic 8, share some of your own pointers for a good netiquette practice.
Can you provide some examples?

[Total: 10 marks]

[TOTAL: 70 MARKS]

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INSTRUCTIONS ON HOW TO SUBMIT PROOF OF ONLINE CLASS PARTICIPATION (10%)
Do the following:
1. Select the best FIVE (5) postings from the forum discussion set up by your tutor.
2. Do screenshots of the postings and include them as images in your assignment.
3. The screenshots should be in an image file (either in JPG or PNG format). Refer to the
sample of Screen Grab below
4. The screenshots should contain: Name, Title of the discussion, Day, Date and Time.

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RUBRICS FOR PART I TASK 1: INDIVIDUAL VIDEO PRESENTATION (40%)
OUMH2203 ENGLISH FOR WORKPLACE COMMUNICATION / JANUARY 2022 SEMESTER
Excellent
QN CLO Criteria Weight
4 3
Task 2 Content of the 1.5 Covers the task in depth
1 service with details and examples.
The knowledge of the
product/service is
excellently convincing. The
presentation of ideas is
very inviting to the viewer.
1 Originality & 1.75 The ideas show great
Creativity of originality. The ideas are
ideas of the creative, professional and
service witty.
Excellent use of visual aids
and extra creative efforts
to enhance understanding
of presentation.
Presentation of 2.5 Delivery is effectively
speaker natural, fluent,
professional and
confident.
Voice delivery is very clear
Good
Includes basic knowledge of
the task.
The knowledge of the
product/service is
convincing.
The presentation of ideas is
good and inviting to the
viewer.
The ideas show originality
with the use of their own
ideas and creativity.
Good use of visual aids and
there are additional
creative efforts to enhance
understanding of
presentation.
Delivery is natural, fluent,
professional and confident.
Voice delivery is clear with
good pronunciation and
enunciation, stress and
8
Fair
2 1
Includes essential
information about the
product/service, but the
presentation is not
moderately convincing.
The content is not very
organized or moderately
detailed.
The ideas show less
creativity and are very
rigid. The content is rather
stiff and not smooth.
Moderate use of visual
aids and few creative
efforts to enhance
understanding of
presentation.
Delivery is quite natural,
fluent, some evidence of
professionalism and
almost showing
confidence.
ATTACHMENT
Unsatisfactory
Poor Or
Max
No response
Marks
0
The content includes No content. 6
minor details of the
product/service. The
content is not inviting
to the viewer.
The ideas show no No originality and 7
creativity and are very no creativity at all.
boring. The content is
presented as “reading”
and not natural
Lacks visual aids and
any creative efforts
Delivery is not natural/ No attempt to 10
fluent and or audible. deliver the speech
A lot of reading. individually.
 with excellent
pronunciation and
enunciation, stress and
rhythm.
The gestures and
expressions are natural,
very relaxing and
spontaneous.
2 Organisation of 1.5 Direction and organization
Video of the video are well
presentation planned and capture the
audience’s attention
throughout.
The time duration is
excellently met.
The structure and details
of the video are placed in
a logical order and the
way they are presented
effectively keeps the
interest of the viewer.
The beginning and ending
parts of the video are
recognizable and give very
clear and meaningful
understanding.
Overall and 1.25 The overall quality of the
Clarity of the video and the focus were
Video excellent. The presenter is
rhythm.
The gestures and
expressions are quite
spontaneous.
Direction and organization
of the video are good and
capture the audience’s
attention throughout.
The time duration is good.
There are clear attempts to
link details in the video but
in one or two parts, the
details appear incoherent.
The beginning and ending
parts of the video are
recognizable, but do not
necessarily contribute to
viewer’s understanding.
Most of the quality of the
video and the focus were
good. The presenter is seen
9
Voice delivery is
somewhat clear with some
errors in pronunciation
and enunciation, lack of
stress and rhythm.
The gestures and
expressions show some
sign of nervousness.
A moderate direction and
organisation of the video
and at times able to
capture the audience’s
attention.
The time duration is
between 8-10 minutes.
There are attempts to link
details in the video but the
structure and organisation
of the video lacks direction
that affected viewer’s
comprehension.
There is no clear beginning
or ending or unexpected/
not interesting.
The quality of the video is
not very good but the
overall focus was
Little effort has been No effort has been 6
made to direct the made to make the
video. video organized or
interesting.
The time duration is
either too short or too
long.
The structure and
organization of ideas in
the video is not smooth
and/or might contain
some mistakes in the
facts that affected
general understanding
of the viewer.
OR
The recorded video is
organised for a social
media platform rather
than to deliver a
presentation to a board
The quality of the video The quality of the 5
is acceptable but the video and the
overall focus was not overall focus were
 seen from the top half
angle at all times.
The video angle and
perfect lighting excellently
captures the speaker.
The audio is excellent.
2 Use of Language 1.5 No errors in grammar and
language that distracts the
viewer from the content.
The choices of words are
very appropriate and
suitable for the video and
targeted audience.
Total 10
*QN = Question Number
from the top half angle at
all times.
The video angle and good
lighting captures the
speaker.
The audio is good.
Minimal errors in grammar
and language that do not
affect viewer’s
understanding. The choices
of words are mostly
appropriate and suitable for
the video and targeted
audience.
10
acceptable. The presenter good or quite bad. very poor and not
is seen from the top half acceptable.
angle most of the time. The video angle and
lighting poorly capture
The video angle and the speaker, too many
lighting somewhat capture animations.
the speaker moderately.
Inaudible audio
The audio is audible.
Some errors in grammar A lot of errors in Too many major 6
and language that affect grammar and language errors and very
the viewer's that affect viewer’s poor grammar and
understanding. Some of comprehension. The language. Language
the words used are not choices of words are used is not suitable
suitable for the video and very poor and not for the video and
targeted audience. appropriate for the targeted audience.
video and targeted
audience.
40
 ATTACHMENT
RUBRICS FOR PART I TASK 2: REFLECTIVE REPORT (20%)
OUMH2203 ENGLISH FOR WORKPLACE COMMUNICATION / JANUARY 2022 SEMESTER
Unsatisfactory
Excellent Good Fair Poor Or
Max
No response
QN CLO Criteria Weight Marks
4 3 2 1 0
Task Introduction 0.5 The introduction is The introduction is good. The introduction is There is no clear There is no 2
2 excellently written. sufficient introduction. introduction.

1 Reflections 3.5 Convincing, critical and
detailed discussion of the
activity; pre, during and
post
Demonstrates very good
understanding and
insights of the 5 criteria
required.
All 5 criteria are
elaborated extensively,
more than 350 words per
criteria.
All personal reflections
and relevant examples are
very essential and
detailed.
Conclusion 0.5 The conclusion is well
connected to all the
reflections.
Critical and detailed
discussion of the activity;
pre, during and post
Demonstrates good
understanding and insights
of the 5 criteria required.
All 5 criteria are elaborated
well, within 250-350 words
Personal reflections and
relevant examples are
essential and detailed.
The conclusion is connected
to all the reflections.
Thorough and detailed
discussion of activity; pre,
during and post
Demonstrates satisfactory
understanding and
insights of 5 criteria
required.
All 5 criteria are
elaborated, within 300-
400 words.
Some personal reflections
and relevant examples are
somewhat essential and
detailed.
The conclusion shows
some connections to the
reflections.
Demonstrates a lack of High possibility of 14
understanding and plagiarism.
insights of the 5 criteria
required. Does not
demonstrate
Less than 5 criteria are understanding nor
elaborated. insights of the 5
criteria required.
Too few personal
reflections and
examples are
unimportant or not
detailed. Word count is
much less than 300
words.
The conclusion is not There is no 2
clearly written. conclusion.

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 Language/ 0.5 Writer makes no errors in Writer makes minimal Writer makes some errors Writer makes a lot of Writing is generally 2
Grammar grammar or spelling that errors in grammar, in grammar, structure, or errors in grammar, incomprehensible
distracts the reader from structure and spelling that spelling that affect the structure or spelling due to grammar,
the content. do not affect the reader's reader's understanding. that affect the reader's structures and
understanding. comprehension. spelling mistakes.

Total 5 20
*QN = Question Number

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 ATTACHMENT
RUBRICS FOR PART II: ONLINE CLASS PARTICIPATION (10%)

OUMH2203 ENGLISH FOR WORKPLACE COMMUNICATION / JANUARY 2022 SEMESTER

Excellent Good Fair Poor Unsatisfactory Max

*QN CLO Criteria Weight
4 3 2 1 0 Marks
1-3 3 Quality of Postings 2.5 All five comments Four of the Three of the None of the No postings given 10
are good, comments are comments are comments are as proof of
appropriate, good, appropriate, somewhat good, good and participation in
relevant, relevant, appropriate, relevant. / discussion
meaningful, and meaningful,and meaningful,and Comments are
Learning Domain: A4 respectful respectful respectful short responses
that are not
substantial nor
meaningful.
Minimum effort
(e.g. “I agree with
Tina”)
Total 2.5 10
*QN = Question Number

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