SINGLE PASSAGES

Questions 1-3 refer to the following e-mail.

To: Mmurphy@hamiltonhotel.com
From: customerservice@sprungtech.com
Subject: RE: Videoconferences
Date: February 2, 2007

Dear Ms. Murphy,

Thank you for your interest in our videoconferencing services. I hope the following
information will be helpful.
Two-point videoconferences are billed at $200 per hour. Multiple point conferences
are $350 per hour. Reservations may only be made by calling Sprung Technologies at
1-800-VIDEOCON. We can set up a conference in the location of your choice, or you
can come to our offices. After making the reservation, the client should arrive at the
location of the videoconference about ten minutes early. The videoconference will
start automatically in the designated room. The conference will also end
automatically after the alloted time has expired. Questions or technical problems can
be addressed at the time of the conference through our customer service line.
Please do not hesitate to contact me if I can be of further assistance.
Sincerely,
Roy Jenkins

1. How much will a videoconference involving four locations cost?

$350 per hour
2. How can a client make a reservation?
by calling Sprung Technologies at 1-800-VIDEOCON.
3. What should a customer do if there is a problem during a conference?
Call the customer service line

Questions 13-15 refer to the following e-mail.

To: Lou Barlow

From: J. Mascis
Re: Printer Toner Cartridges
Date: December 8
Dear Mr. Barlow,
Although we have never formally met, I have been working in your company for over
eight years in the printing department. I would like to call your attention to the fact
that there is a new resource for printer toner cartridges. Currently, we are spending
about $15 for black toner cartridges and $25 for color cartridges. This is because we
are buying them directly from the manufacturer. However, I have recently found an
Internet dealer who can supply us with unlimited black cartridges for only $1.50 each
and color cartridges for $2.50 each. If you are interested, perhaps we could talk about
this in more detail at your convenience.

Sincerely,
J. Mascis
Print Shop Manager

1. What is the relationship between Mr. Barlow and Mr. Mascis?

They work in the same company
2. How much is the company currently spending on color toner cartridges?
$25 twtey five dolarr
3. Who can supply the company with inexpensive supplies?
An Internet store
1. $350 per hour
2. By calling Sprung Technologies at 1-800-VIDEOCON
3. Call the customer service line
4. They work in the same company
5. $25
6. An Internet store