CASE STUDY: The Gustav Conference Center

STAGE 1: Background

1.Read the general information. Answer these questions about this information

• How many people are in the Minnesota Chemicals group?

R/=In Minnesota chemicals there is a group of 80 people.

•How many seminar rooms does Elegant Ways Beauty Products need?

R/=Elegant Ways Beauty products need two seminar rooms every day.

•How long will JooC Designs stay at the conference?

R/=JooC designs will remain at the conference for two days.

STAGE 2: Listen

2.Listen to the conversation. The JooC Designs conference organizer makes a request to
the Conference Center. Write down what you want.

R/=
She requires more staff members at her conference, would like to increase the number of
employees and asks them to do everything possible to benefit the conference.
Instead of 35 employees, he wants 65 people at conferences.

STEP 3: Task

3.Work in groups. You are the Manager and Assistant Manager of the Conference Center.
Discuss and answer these questions

1- What meeting room do you want to offer to each company?

R/=

 JooC Designs: For this company we will offer a meeting room called Verdi with film
and screen protector, six laptops and technical support.
 •Elegant Ways beauty products: For elegantly shaped beauty products we will offer a
very elegant meeting room with a large capacity of people and has videoconferencing,
screen + protector but without direct access to the garden and terrace (Rossini)

•Minnesota Chemicals: For this company we want to offer a meeting room in Puccini
with Videoconferencing, protector + screen and direct access to the terrace and garden.

2- What will you say to the conference organizer at JooC Designs?

R/= We have all the necessary equipment, but we need 4 computers, which we will order
in addition to what is included in the package, clearly at an additional cost and we will also
ask for a large screen to keep you satisfied.

3- Are there any problems with the seminar rooms? If so, how can you solve it?

R/= We have a problem with the Puccini meeting room since 80 people will visit us but the
room has a capacity for 75 people. We will talk to the organizers to give us the possibility
to enter and pay an additional cost for them.
STEP 4: Write an email

4. You are a receptionist in the Conference Center. Choose one of the companies and write
an email to your conference organizer. Confirm the details of your stay.
Include arrival date, departure date, meeting room type, number of seminar rooms, and
some of the best room features
Use the email structure

From: conference-center@hotmail.com
To: Minnesota-Chemicals@hotmail.com
Subject: Confirmation of attendance

Good morning Minnesota Chemicals.

My name is Alejandro Guarin, receptionist in the Conference Center. I am writing to

confirm the details of your attendance at the GUSTAV CONFERENCE CENTER. Next I will
give the complete details for your stay

The conference will take place in Vienna, Austria from Friday, July 7 to Sunday, July 9.
For you we have chosen a meeting room for 250 people, and you will have 2 conferences
per day and each one will last approximately two to three hours, this will be during the 3
days.
They will also have the possibility of carrying out 6 seminars during the 3 days and 50
people will be able to participate in each of them.
The conference room we chose for you has a video conference, a screen saver and a large
5m x 4m screen, and has direct access to the terrace and garden.
We hope all this is to your liking and have an excellent stay with us, we look forward to
seeing you.

Thank you.

Alejandro Guarin
conference center
Vienna, Austria