Scenario Card for FB Dining Practice

Guest 1/Mr & Mrs. Brown Guest 13/Mrs.Cloudy Guest 21/Mr & Mrs. Brown
Guest with Reservation Walk - in Guest with Reservation
Ask the waiter to explain the menu ingredients Ask the waiter about directions Random question
"I need to go to the lobby after lunch, where should I go
"Can you tell me about the main course?" from here?" "Can we smoke inside the restaurant?"

Guest 2/Mr & Mrs. Grey Guest 12/Mr.Green Guest 22/Mr & Mrs. Brown
Guest with Reservation Walk in Guest with Reservation

Ask the waiter to give recommendation of the menu Ask the waiter to explain about the price Random question
"Can you tell me the most popular items on the menu? "I am a Selebgram with 5000 followers, can I get discount
And why is it popular?" for my lunch?" "Do you have any vegetarian food?"

Guest 3/Mr & Mrs. Black Guest 13 Guest 23/Mr & Mrs. Red
Guest with Reservation Walk in Guest with Reservation
Ask the waiter to explain about beverage items
available Complain to the waiter Random question

"what kind of drinks do you have in Numero Uno?" "my food is cold, I am not happy with this!!!" "What kind of oil do you use to cook the food here"

Guest 4/Mr & Mrs.Hummingbird Guest 14/Ms.Blissful Guest 24/Mr&Mrs.RumRaisin

Guest with Reservation Walk in Walk in

Pretend that you are new in batam & Ask the waiter to
recommend the place in Batam to visit. Complain to the waiter Complain to the manager
"I'm a tourist, can you tell me the most recommended
tourist attraction?" "my food's is too salty, I am not happy with this!!!" The waiter have body odor problem

Guest 5/Mr & Mrs. Smith Guest 15 Guest 25/Mr.Always Hungry

Guest with Reservation Walk in Walk in

Test the waiter about allergy and dietary restrictions Complain to the waiter Complain to the supervisor
"I'm lactose intolerant, is the items on the menu safe "my food's taste plain and weird, I am not happy with
for me?" this!!!" The next table is too noisy
Guest 6/Mr & Mrs. Potter Guest 16/Mr & Mrs.Wonderful
 Guest with Reservation Walk in
Ask the waiter to explain coffee variant Complain to the waiter
"What is the different between Latte and
Cappucinno?" "my steak is overcooked, I am not happy with this!!!"

Guest 7/Weasley Family Guest 17 Guest 26/Ms.Tiktokers

Guest with Reservation Walk in Walk in
Ask the waiter to explain Coffee variant Ask the waiter about the opening time of the restaurant Ask the waiter about allergy and dietary restriction
Can you tell me what is Macchiato? What is the "What time is your restaurant open for breakfast, lunch and "I am trying to lose weight, what is your recommendation
different with Espresso? dinner?" about the menu"

Guest 8/Mr.Malfoy Guest 18 Guest 27/Mrs.So-so

Guest with Reservation Walk in Walk in

Ask the waiter to explain the Coffee beans variant Ask the waiter about allergy and dietary restriction ask the waiter
"I love coffee, but I'm confuse what is the different "I am vegetarian, what is your recommendation about the I want somedrink to make my body a bit warm, any
between Robusta and Arabica?" menu" suggestion?

Guest 9 Guest 19/Mr.Amazing Guest 28/Mr & Mrs.Breaking Dawn

Guest with Reservation Walk in Walk in

Ask the waiter about allergic and dietary restrictions Ask the waiter about allergy and dietary restriction Complain to the waiter
"What is the difference between sugar free and no "I hear about ovo-vegetarian and lacto-vegetarian, do you
sugar added?" know what it means"

Guest 10 Guest 20/Mrs.Great Guest 29/Mr & Mrs.Morning

Guest with Reservation Walk in With Reservation
Ask the waiter to explain the menu ingredients ask the waiter about mocktail Complain to the supervisor
"I need something fresh, do you have any mocktail
"I'm Gluten free, can I eat the items on your menu?" recommendation?" My Waiter is not friendly, can you do something abou it?