Food and Beverage Services Food and Beverage Services

Table Service Procedure Table Service Procedure

1. Welcoming and Greeting of the guest 1. Welcoming and Greeting of the guest
 Smile and greet,  Smile and greet,
 Greet by the hour of the day  Greet by the hour of the day
2. Suggesting Table 2. Suggesting Table
 Table for how many?  Table for how many?
 If there is any reservations?  If there is any reservations?
Ask guest for the name and confirmation Ask guest for the name and confirmation
letter letter
 Check the logbook and tell the guest you have a  Check the logbook and tell the guest you have a
confirmed reservation confirmed reservation
3. Leading the guest to the table 3. Leading the guest to the table
Walk a little ahead when escorting to the table. Walk a little ahead when escorting to the table.
 Is this table okay for you sir/maam?  Is this table okay for you sir/maam?
4. Seating of the guest 4. Seating of the guest
5. Giving of water 5. Giving of water
Cold water or Bottled water Cold water or Bottled water
6. Presenting the menu 6. Presenting the menu
7. Unfolding of table Napkin 7. Unfolding of table Napkin
8. Serving of bread 8. Serving of bread
Here’s your complimentary bread Here’s your complimentary bread
9. Taking orders 9. Taking orders
10. Suggestive selling 10. Suggestive selling
11. Repeating the order 11. Repeating the order
12. Informing guest the time food to be served 12. Informing guest the time food to be served
13. Completing the table 13. Completing the table
Adjusting the cutleries Adjusting the cutleries
Adding or deleting cutleries Adding or deleting cutleries
According to the order According to the order
14. Serving food according to sequence 14. Serving food according to sequence
Serve first, second Serve first, second
15. Clear the plate 15. Clear the plate
16. Clear the bread plate after serving of soup or salad. 16. Clear the bread plate after serving of soup or salad.
17. Presenting of wines 17. Presenting of wines
18. Serving of main course 18. Serving of main course
19. Clear the main course, remove condiments 19. Clear the main course, remove condiments
20. Crumb the table before serving the dessert 20. Crumb the table before serving the dessert
21. Ask how was the food 21. Ask how was the food
22. Present the bill using the bill folder 22. Present the bill using the bill folder
23. Ask how the bill be settled 23. Ask how the bill be settled
Cash or Credit Card Cash or Credit Card
24. Giving of change /receipt 24. Giving of change /receipt
Ask how was the service? Ask how was the service?
25. Bidding goodbye 25. Bidding goodbye
Thank you for dining with us and hope to see you Thank you for dining with us and hope to see you
again. again.
Would you like me to assist you in going out? Would you like me to assist you in going out?
This way please. This way please.