Charanjeet Singh

Sandhu
IT Support Analyst

Email: Charanoct10@gmail.com Phone: (519) 7010322

Summary
IT Support Professional with outstanding communication and customer service skills within a Windows
and Microsoft environment. Works well both independently and within a team environment focusing on
exceeding client expectations.

Professional Experience
IT Support Assistant
Krolog INC. August 2020 – Present

 Reset passwords, create user accounts, plus assign roles for users using our software applications.
 Update software and computer updates using application push scripts via remotely (windows,
java, flash player, Firefox, adobe reader, adobe acrobat).
 Perform system analyst work including reviewing, analyzing, and evaluating basic business
systems, processes, data and user needs.
 Provided timely attention to all manage engine helpdesk requests. Assessed the validity of the
requests as they arrive, whether by phone or helpdesk ticket.
 Maintained, troubleshot, upgraded, imaged, or replaced hardware and application software to meet
business needs.
 Scheduled 200+ computers for windows 7or 10 upgrade. Successfully imaged new
computers and deployed throughout the company.

IT Help Desk Support Assistant

Bedford Medical Alert January 2017 – July 2020

 Document all end-user requests and interactions in ticketing system called remedy, Zendesk.
 Maintain and improve service by listening to customer's description of problems;
diagnosing, troubleshooting, and repairing problems, software, replacing and upgrading
components.
 Closely monitor ticket queue to provide quality assurance of tickets in progress.
 Adjust system configurations to accommodate required loads and functionality.
 Experience with monitoring and investigating common client problems to assist in providing
related resolutions.
 Document, configure and maintain hardware and software components (Windows OS/Mac
OS).
 Assist users over the phone or via remote desktop to troubleshoot application functionality
and VPN issues

1
TECHNICAL SKILLS:

Database MySQL, SQL Server

Reporting and Microsoft Excel, Tableau
Visualization Tools
Scripting Languages HTML5 CSS, PHP, Java (Basic), JavaScript, VBA Script,
PowerShell
Ticketing Tools Service Now, Remedy
Other Tools Office365, Microsoft Azure, AWS, Active Directory(AD), SCCM,
RSA console, Exchange
Operating System Windows 7/8/10, Linux, MAC-OS, Windows Server 2008/2012
Networking Protocols TCP/IP, SSH, SSL, DNS, SNMP, ICMP, RIP, OSPF, BGP