1 Leonard-Griggs Case Study

1
LEONARD-GRIGGS CASE STUDY
Assignment 4.1
Leonard-Griggs Case Study
Leonardo -
Griggs case
study structure
This study source was downloaded by 100000836939437 from CourseHero.com on 04-02-2022 03:35:10 GMT -05:00
https://www.coursehero.com/file/102841548/Assignment-41-Leonard-Griggs-Case-Studydocx/
2
April 2nd ,
2022
3
Organizational charts are usually aids in visually conveying an organizations structure by
detailing the various roles, responsibilities, and relationships between individuals within the
organization.
Organizational charts either broadly depict an organization or specify to a department or unit.
There are five different types of organizational charts including functional structure, divisional
structure, matrix structure, horizontal structure and network structure. Each organizational
structure has advantage and disadvantage while each structure approaches organizing departments
into a formal organization differently. This paper will reflect the pros and cons of using a
functional structure regarding the Leonard-Griggs case study as seen below.
The case study The Rocky Road to Patient Satisfaction by Leonard-Griggs best suits a
4
functional structure. The functional structural organizes the departments and positions according
to the functions workers perform and the workers’ abilities (Olden, 2019). According to Olden,
(2019) the advantages of a functional structure are efficiency and cost control, development of in-
depth knowledge and abilities, specialized positions grouped in departments, and is most effective
with
5
only a few products and low complexity. The image above is an example of the Leonard-Griggs
case study as a functional structure.
I find these pros to correlate directly with the Leonard-Griggs case study as the network
he build is rather small but is attempting to grow in more rural areas to serve the underserved
population in South Carolina. Functional structures are common amongst smaller organizations,
especially those who are newer. With Leonard-Griggs opening new satellite clinics, it makes
sense to keep the structure functional as this is not a rapidly changing environment with decision
making being centralized. The disadvantages of a functional structure are slow decision making,
innovation and adaptation to a changing environment, functional focus on own personal work,
and inadequate horizontal department coordination. In the case study, I find there to be enormous
significant amount of push back from employees who do not want any additional work or
overtime outside of their duties. Ms. Robin gave Jessie the intern a several reasons why she
could not hand out the survey when she is checking out patients after their visit. Ms. Robin does
not seem to be interested in change or any additional work added to her load which is known to
be a downfall of the functional structure.
Leonard-Griggs’ organization faces a lot of issues. These issues require a manageable
leader and or manager to speak up and implement the changes needed within the organization. A
leader is as an individual who influences people to accomplish objective and reaches towards
the goal with organization development. In the role of being a leader, it is crucial to develop a
clear mission & vision of what you want the future to look like and make that vision happen
while still putting others first (Whitehead et al., 2017). Like leaders, managers aim to inspire
staff members to perform their duties in a proper way with positive reinforcement based on the
established organizational goals (IHIOpenSchool, 2014). With proper management and leaders
6
to inspire others, Leonard-
7
Griggs’ clinics can be successful. Patient satisfaction surveys are a great place to start
implementing the change. Change concepts I would utilize for this case study are changing the
work environment, focusing on the product or service, and eliminating waste. To change the work
environment, I would like to give employees access to the education and information they need to
implement change. In the case study, Jessie the intern was attempting to disperse the patient
satisfaction surveys to clinic employees without any explanation on what they survey was but
telling staff to give it to patients as they check out. Educating staff or in service education, what is
expected, what the survey is about and how it can help the clinic would most likely get a more
accepting response from employees. According to the Leon-Griggs case study, the goal of the
clinics is to provide comprehensive, quality healthcare to all citizen of the region regardless of
financial or insurance status. I also believe focusing on the product or service will be a positive
change for this organization. Making changes to the services provided based on the patient
satisfaction surveys is a place to initiate focusing on the quality of product or service provided.
With that, it will be critical to eliminate waste by reducing things that are not needed or introduce
substitutions if appropriate.
Given that the Leonard-Griggs clinics are small and have limited number of employees, a
functional structure suits this organization best and does not need to be restructured.
Determining what structure best suites an organization depends heavily on the organization
is question. The functional structure organizes departments and positions according to the
functions workers perform and the workers’ abilities while the matrix structure combines the
functional and divisional forms by superimposing the horizontal coordination structure on top of
vertical hierarchy structure (Olden, 2019). In the Leonard-Griggs case study, a functional
organizational structure is the most rational selection due to the structure organizing departments
8
and positions according to the functions workers perform and the workers’ abilities (Olden,
2019).
9
References
IHIOpenSchool. (2014, May 2). How Can You Become a Leader in Health
Olden, P. (2019). Management of Healthcare Organizations, An Introduction, Third Edition
(Third). Health Administration Press.
Whitehead, D., Dittman, P., & McNulty, D. (2017). Leadership and the advanced practice nurse:
the future of a changing health-care environment. F.A. Davis Company.

1 Leonard-Griggs Case Study

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

1 Leonard-Griggs Case Study

Uploaded by

Copyright:

Available Formats

1

LEONARD-GRIGGS CASE STUDY

Leonard-Griggs Case Study

Organizational charts either broadly depict an organization or specify to a department or unit.

functional structure regarding the Leonard-Griggs case study as seen below.

case study as a functional structure.

be a downfall of the functional structure.

Leonard-Griggs’ organization faces a lot of issues. These issues require a manageable

Olden, P. (2019). Management of Healthcare Organizations, An Introduction, Third Edition

(Third). Health Administration Press.

the future of a changing health-care environment. F.A. Davis Company.

You might also like