NATIONAL TVET TRAINERS ACADEMY

INSTITUTIONAL EVALUATION TOOLS

FOR

PROVIDE INFORMATION AND ADVICE

ON A DESTINATION
(Title of Unit of Competency)

CATs- Training Methodology 1 1

 EVIDENCE PLAN

QUALIFICATION: TOURISM PROMOTION SERVICES NC II

Title of TOURISM PROMOTION SERVICES NC II
Assessment
Units of Provide Information and Advice on a Destination, Product or
competency Services
covered
Ways in which evidence will be collected:

Written Examination
Demonstration with
Observation with
Questioning

Questioning

Portfolio
The evidence must show that the candidate …
 *Demonstrated the ability to locate in the office / /
files relevant and accurate information on tourism
destinations and the types of product offered in
those destinations
 *Demonstrated knowledge to source of current / /
industry information requested
 *Demonstrated ability to provide information on / /
different categories of tourism products within
company acceptable timeframes
 *Demonstrated ability to provide knowledge of / /
product terminology and procedures according to
the industry sector and workplace

NOTE: *Critical aspects of competency

CATs- Training Methodology 1 2

Demonstration and Questioning Checklist
Candidate’s name:
Trainer’s name:
QUALIFICATION: TOURISM PROMOTION NC II
Title of Assessment TOURISM PROMOTION SERVICES NC II
Units of competency Provide Information and Advice on a Destination, Product or
covered: Services
Date of assessment:
Time of assessment:
Instructions for demonstration
Please see attached Instruction for Demonstration (Candidate)
Supplies and Materials Tools and equipment
 Bond paper
 Fully-equipped industry-realistic office
environment using appropriate
computers, printers, information
programs and publications
 Access to industry-current automated
information system to source multiple
types of information for differing
customer needs

 to show if evidence
is demonstrated
During the demonstration of skills, the candidate: Yes No N/A
 Obtained information sources on feature of the
destination and general type of tourism products and   
services available which can meet customer needs.

 Recorded and stored information for future use in

accordance with enterprise system.   

 Used informal and formal research to update destination   

and general product and services knowledge.

 Get feedback is on experience with destinations from both

colleagues and customers and this is provided to other   
organizations when/where appropriate.

 Shared updated information and advice needs of the

customer accurately.   

CATs- Training Methodology 1 3

 INSTRUCTION FOR DEMONSTRATION:
(FOR THE CANDIDATE)
Candidate’s name:
Trainer’s name:
QUALIFICATION: TOURISM PROMOTION SERVICES NC II
Title of Assessment Tourism Promotion Services NC II
Unit/s of
competency Provide Information and Advice on a Destination, Product or
covered: Services
Date of
assessment:
Time of
assessment:

PLEASE READ CAREFULLY:

1. The trainer will provide you the necessary supplies/materials,

tools/instruments and forms. Inform the Assessor if you intend to use your
own materials/supplies, tools and instrument.

2. The trainer will allow 15 minutes for you to familiarize yourself with the
resources to be used in this demonstration.

3. You are required to perform the following:

Given the necessary tools, equipment, supplies and materials, the

candidate is required to prepare the following:

A) Provide a response to the client’s inquiry relative to Tourist

Destination, Lodging Options and other relevant information.
B) Research about the Client’s Preference Tour Destination.

4. Trainer may perform oral questioning of the candidate before or after the
performance of the tasks.

CATs- Training Methodology 1 4

 INSTRUCTION FOR DEMONSTRATION:
(FOR THE TRAINER)
Candidate’s name:
Trainer’s name:
QUALIFICATION: TOURISM PROMOTION SERVICES NC II
Title of Assessment Tourism Promotion Services NC II
Units of
competency Provide Information and Advice on a Destination, Product or
covered: Services

PLEASE READ CAREFULLY AND PREPARE AS NECESSARY:

1) The Assessor will:
a. Provide for the necessary tools, equipment, supplies and materials.
(Please refer to List of Tools, Materials and Equipment). In cases wherein
the candidate intends to use his/her own materials/supplies, tools and
instrument, the Assessor must check the appropriateness of the
candidate’s own materials/supplies, tools and instrument.
b. Set-up the demonstration area.
c. Provide the candidate copy of the Instruction for Demonstration For
Candidate.
d. Ensure that the candidate FULLY understands the instruction before
proceeding to the performance of the task.
e. Ensure demonstrations of tasks shall be performed according to the given
Instruction for candidate.
f. Allow 15 minutes for the candidate to familiarize him/her/self with the
resources to be used in this demonstration.
g. Ensure that the candidate is wearing appropriate personal protective
equipment before allowing him/her to proceed with the task (if applicable).

2) During the demonstration of skills, the Assessor will check using the
Demonstration Checklist if the candidate was able to perform the tasks
specified in the Demonstration Checklist:

3) The Trainer, based on the performance of the candidate should give

immediate feedback.

4) The Trainer should advise the Candidate on the next method of assessment
that he/she will undertake.

CATs- Training Methodology 1 5

Demonstration [continued]
QUESTIONS Satisfactory
response

The candidate should answer the following questions: Yes No

1. What other information about a destination can you provide

 
other than climate, location and travel time?
2. Your demonstration is destination specific, how can you inject
information that is specific to the request catering to the  
interest of the inquirer?
3. How do you manage the request when after a diligent search,
 
no information can be provided?
4. What would you do to maintain rapport in the workplace?  

5. How do you handle client’s request that deviates the standard

 
operating procedures of your company?

Feedback to candidate:

The candidate’s overall performance was:

Satisfactory  Not Satisfactory 
Candidate’s signature: Date:

Trainer’s signature: Date:

CATs- Training Methodology 1 6

 ANSWER KEY:
 Demonstration [continued]

QUESTION with ANSWER Satisfactory

response

The candidate should answer the following questions: Yes No

1. What other information about a destination can you provide other than
climate, location and travel time?
A. Restrictions of the place/ Activities that can be enjoyed doing in that
 
place / Spots to visit and other relevant information that can be useful
for the clients.

2. Your demonstration is destination specific, how can you inject information

that is specific to the request catering to the interest of the inquirer?
A. I can inject details that I have personally experienced on the identified
destination for the client to have basic ideas which can be related to  
(shopping spot, tourist spot, transportation hacks, food tripping areas,
souvenir shops, etc.)

3. How do you manage the request when after a diligent search, no

information can be provided?
A. I can do extensive research by involving the LGU in providing relevant
information. I will coordinate with the responsible office and agencies  
to have necessary information needed by the client. Getting
information should not stop by saying no available information.

4. What would you do to maintain rapport in the workplace?

A. Participate in a group goals, Contribute to the tasks, Maintain good
 
relationship with co-workers, prevent gossiping, etc.

5. How do you handle client’s request that deviates the standard operating
procedures of your company?
A. Nicely explain the company policy. One has to know the limitation of
 
decision making. If needed, hard to deal clients can be resolved by
asking assistance to the higher management team.

CATs- Training Methodology 1 7

WRITTEN TEST:

Direction: Answer the following questions:

QUESTIONS

The candidate should answer the following questions:

1. What are the inclusions of the tour package being presented to the prospective
clients?

2. What are the different means of transportation classified into (3) modes?

3. Site (3) examples of types of lodging.

4. Provide (3) activities which can be done in every itineraries of the tour package.

5. How to maintain the good relationship with your colleague?

Candidate’s signature:

Trainer’s signature:

CATs- Training Methodology 1 8

 ANSWER KEY:
 Written Test

QUESTION with ANSWER

The candidate should answer the following questions:

1. What are the inclusions of the tour package being presented to the prospective clients?
A. Transportation
Lodging
Food Package
Itineraries
Activities
2. What are the different means of transportation classified into (3) modes?
A. By Air
By Sea
By Land
3. Site (3) examples of types of lodging.
A. Hotel
Apartel
Motel
Air B&B
Transient
Etc.
4. Provide (3) activities which can be done in every itineraries of the tour package.
A. Food tripping
Souvenir Shopping
Island Hopping
Etc.
5. How to maintain the good relationship with your colleague?
A. Maintain Good Communication, Cooperation and Coordination at all times.
3C’s
Candidate’s signature:

CATs- Training Methodology 1 9

 COMPETENCY ASSESSMENT RESULT SUMMARY

Candidate’s Name:
Trainer’s Name:
Qualification: TOURISM PROMOTION SERVICES NC II
Title of competency
TOURISM PROMOTION SERVICES NC II
assessment
Units of Competency Provide Information and Advice on a Destination, Product or
covered: Services
Date of Assessment
Assessment Center
The performance of the candidate in the following Satisfactory Not
assessment methods: [Pls. Tick (/) appropriate box] Satisfactory
A. Demonstration with questioning  
B. Written Examination
 
Did the candidate overall performance meet the
 
required evidences / standards?
Recommendation
 For re-assessment. _____________________________________
 For submission of document. Pls. specify (Portfolio Document)
_______________________
 For issuance of certificate. Pls. Specify (Qualification, NC Level )
_____________________

General Comments [Strengths / Improvements needed]

Candidate’s signature: Date:

Trainer’s signature: Date:

CATs- Training Methodology 1 10