HOUSEKEEPING ASSESSMENT – TEST 2

(Each question carries ½ mark. Total marks 20)

Student’s Name:

Batch Code: Centre:

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

A Fill in the blanks

1. A Positive attitude is essential for teamwork.
2. Housekeeping is the backbone of the hotel.
3. Another name for a cupboard is warbrode_.
4. The Housekeeping department is a nerve center.
5. The executive housekeeper is in-charge of the Housekeeping
department.
6. A cabana is a room near the swimming pool.
7. A triplet is a room meant for three persons.
8. The executive suite has a work station set up in the living room.
9. The control desk _
section looks after Lost & Found guest property. 10.The housekeeping
supervisor is responsible for checking guest rooms.
11.The room attendant keeping all room linen and supplies on a _ cart .
12. Pen and Pencils are items placed in a Stationery Folder.
13. _flower arrangement is the art of arranging flowers and
foliage.

B Choose the correct alternative

1. This department is the backbone of the hotel.
Front Office Housekeeping
Write the correct choice: hosuekeeping
2. Housekeeping keeps strict control of which keys.
Guest Room Keys Master Keys
Write the correct choice: master key

3. This person is responsible for cleaning guest rooms and bathrooms.

Houseman Room Attendant
Write the correct choice: room attendant

4. Staff are constantly exposed to guests at close proximity and hence

need to maintain a high level of
Personal hygiene Premises hygiene
Write the correct choice: personal hygiene

5. An attribute that in difficult situations helps in diffusing the explosive

moment.
Attitude Tact and Diplomacy
Write the correct choice: tact and diplomacy

6. Another name for curtains.

Upholstery Drapes
Write the correct choice: drapes

7. This person is responsible for cleaning the public areas.

Houseman Room Attendant
Write the correct choice: houseman

8. This room has a balcony attached to it.

Standard Room Lanai Room
Write the correct choice: Lanai

9. This room has multi-utility furniture.

Studio room Twin Room
Write the correct choice: studio room

10. This section of Housekeeping keeps control of Master Keys.

Horticulture Control Desk
 Write the correct choice: control key

11. This section of Housekeeping is responsible for providing clean linen.

Linen room Laundry
Write the correct choice: laundry
12. Beverages are kept in the .
In-room safe Mini-bar
Write the correct choice: mini bar

13. This type of flower arrangement can be used on a restaurant table.

Horizontal Crescent
Write the correct choice: horizontal

C Answer in one sentence

1. What are the functions of Housekeeping?
Ans. Functions of Housekeeping is to maintain cleanliness

2. Name the two additional services offered to a guest by Housekeeping?

Ans. Laundry and shoe cleaning

3. What does a room mean to a guest?

Ans. Comfort, privacy, safety and security and convince.

4. Who heads the Linen Room?

Ans. Linen supervisor

5. What is ‘linen’?
Ans. All clothes that are used in hotels

6. Which sub-section of Housekeeping earns direct revenue?

Ans. Laundry

7. Define ‘Penthouse Suite’?

Ans. Those rooms which are located on top most floor and there is no
disturbance
8. Define ‘Twin Room’?
Ans. It is a room with two single bed separated by bedside table.

9. What are the functions of the Horticulture section?

Ans. Horticulture section take care of flower arrangement

10. List 3 items of furniture kept in a hotel guest room?

Ans. Bed, sofa and dressing table

11. List 3 guest room amenities?

Ans. Television, Wi-Fi and mini bar

12. List 3 bathroom amenities?

Ans. Shaving kit, shampoo and shower gel

13.Generally how many sheets are used to make a bed?

Ans. Generally 3 sheets are used to make a bed

14. Name any 3 types of flower arrangements?

Ans. Horizontal, vertical and triangular