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    15 - Quality System Manual

    Uploaded by

    Jonald Dagsa

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    © All Rights Reserved
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    nga euio uns i Cuatty Management sytem burton constmction co ro, Ke @ Quality Management System Approvals Schedule Revision: 01 SN Name signature | Date 1 issued by. | 1 | meteors ShondSenee tage, ETE |e ef 2 | Reviewed by es, 3 Mr. Yasser Alahmad ~Shared Services Manager| ef pp 3 Approved by: Votoms eet Mr. Yousif Alamoudi ~General Manager Revision ~01/ Date: 28 March 2001 Paget ors oagacoi! «Uy Homi Quality Management system BUILDING CONSTRUCTION CO.LD. INDEX 1 score NORMATIVE REFERENCES TERMS AND DEFINITIONS. a ‘CONTEXT OF THE ORGANIZATION LUndeestanding the organization and ts context 42 3 sr sz 53 61 62 63 Py a 3 7 15 Understanding the needs and expectations of interested parties Determiningthe ope ofthe quality management sytem ‘Qualty management system andits processes LEADERSHIP {Leadership and commitment Policy ‘Organizational oles responsiblities and authorities PLANNING: Actions to address sks and opportunities Quality objectives and planning te achieve them Planningof emanges suPeORT Resources Competence Awareness Communication Documented information ‘even —01/ Oat: 2 March 2021 Page dofes oagarolleLuils ost asso Quality Management system BUILDING CONSTRUCTION CO.LTD, OPERATION 1 Operational planningand control “ED _ Requirements for poduets and services 183 Design and development of products and series {A Contro of externally prevded proceszes, products and services |85._Producton and service provision 6 Release of products andsenices |87 Controat nonconforming outputs 9 __ PERFORMANCE EVALUATION 9.1 Manitorng measurement, analysis, and evauation @ 9.2__Intemalaudit 9.3 Management review 10__IMPRCVEMENT 101 General 102 _Nonconiormityand corective action 103 Continuslimproverent evision ~01/ ate: 2Earch 2021 Page dF. ‘Quality Management System burton const TON Co. LIO @ 1 score CC developedand implemented a GMS to demonstrat its billy consistently provide sevices hat meets client and regulatory requirements, and toadcress client satisacion through the «fective apoiation of the system, including continual improvement and the prevention of onconfority. 11 This MS complies wth the intestinal standard SO 90012015 12 The purpose of this manval as follows 1+ Define and deserve the quality sytem. + Define authotes and respensbties ofthe management personnel involed in the operation ofthe system © + Present and inform cents, suppliers and other external interested partes cof what spctic contol ae implemented st 9 to assure quality 2. NORMATIVE REFERENCES 21 15090012015 Quality Management Systems = Requirements 2.2 100052005 Guideine for valty Pans 3. TERMS AND DEFINITIONS 311 BCC: Bulting Construction Suing 1D. 32 Client:Customer 33 Compliance: An indication or judgement that the productorenice meets the established requirements ofthe relevant speciation or egulation it srallalothe state ofthe intent of meeting the requires 34 Documentation: Any recorded or pctval information describing defining procecures cr reste 35 Improvement: Aton taken by BCC to increase the effectiveness and eficency facts and processes inorder to provide added benefits to both BC ais subcontractor 35 Procedure: Aspect methodology to perform an activity in many cases procedures re clocurented (eg. qualy system procedures) Whena procedute documented, the term “waten procedure” or "documented procedure i frequently used 3.7 Quality: The totality of features and characteris of product or service thatleads to customer satisfaction nother words, “depeeto which a set ofinherent characteristics ful requirements. 3.8 Quality Poly: The overall intentions and drecton ofan ganization with egprd to quality 2 formal expressed by top management. se =f Date: 28-march 2021 Paged of @ @ Quality Management System ING CONST 3.9 Quality System: 8CC organizational structure, procedures, processes and resources needed toimplement quality management 310 Quality Assurance: All the planned and systematic activities implemented within &CC quality system, and demonstrated as needed, to prove adequate confidence that an entity will fulfill equirements of quality. 3 Quality Control: 8CC employs operational techniques and activities that are used so that its operations and service conform to the quality requirements a sid dawn in BCC and client documents, 3:2. Quality Plan: A document setting out the specific quality practices resources and sequence of activities relevant toa particular product, sevice, contractor product 3:3 Quality Management: Al activity ofthe overall management function that determine the quality policy objectives & responsibilities and implement them by means such as quality planning, quality contro, quality assurance and qualty improvement with BCC’s quality syste 3.4 Quality Audit: A systematic and independent examination to determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are sutable to achieve objectives. 415 Specification: The document that prescribes in detail the established requirements with which the product or service has to comply. 216 Standard: A document approved bya generally recognized body that results from the process of formulating and applying rules for an orderly approach toa specific activity AMT Service: The result generated, by actvit client and by the supplier internal actWvitis, to meet client needs. 318 Supplier: Any incividual or organization that furnishes items or services to procurement document. An all-inclusive term that may be used in place of any ofthe following: Vendor, Seller, Contractor, Fabricator, Consultant and Sub tir levels, 1 atthe interface between the supplier and the “4 CONTEXTOF THE ORGANIZATION 41. Understanding the organization and its context [BCC has determined external and internat isues that are relevant tots purpose and ts strategic diection and that affect Its ability to achieve the intended result(s) of ts qualty ‘management system. 8CC monitors and reviews information about these external ané internal issues. Revision 01 / Date: 28-March 2021 Page bots fn9y oll -lillp poole ‘Quality Management System BUILDING CONSTRUCTION cO.LTD. FA 5 @ These internal issues include but not limited, lack of skled labors, documents management ack poets, safety during construction stages, thelack of qualiyin subcontractors nd projects delay. BCC manitorand review of thes issues trough the allowing steps + Ensuring that 8 labors having he probe traning prodcally an through the construction stages + ensuring that 6CC documents controllers are competence andhaving the prober training with the latest technology for documents management 1+ 8C¢ established a vision forthe Business development toenhance the cpportunities to get avarded projects ad to prevent the ack of projects ° + Ensuring that CC team having the minimum requirements osafety traning, and HS division in CC ensuring to perform a weeks trining forte projec’ workforce + Ensuring that CC GNC avsion have the process and procedures in egord of ual assurance and quality contol to provide ents with highly quality of services which meet customer requirements. ‘+ Ensuring that BCC planning and cost contro! division is monitor projects time schedule, progress, and notify the concern personnel fr any delays. ‘he external issues include but not limited to, legal & regulatory requirements social and economic environments ‘42 Understanding the needs and expectations of interested parties e Due to thelr effect or potential effect on the organization's billy to consistently provide the services that meet customer and applicable statutory and regulatory requirements, [BCC determine the interested parties that are relevant tothe BCC Quality Management System as following: + acc Customers BCC Vendors Suppliers and Subcontractors. [BCC shall monitor and review information ofthese interested parties and their relevant. requirements. Some of these requirements ae governmental requirements to be ‘considered of 8CC Quality Management System. the others are semi-governmental and private sectors requirements 43 Determining the scope ofthe quality management system ae Page 6 of 65 ualty Managementsystem BUILDING CONSTRUCTION CO LT. fa ‘The organization should applyall requirements ofthe standard if they are applicable. \When any requirement isnot applicable there needs tobe a clear |ustification, The defines Scope has to be made avalable and maintained as documented information, The standard states, Conformity to thisinternational Standard may onlybe caimed ifthe requirements determined ac not being applicable donot affect the organization's ability or rezponsibiity ‘toensure the conformity fits products and services and the enhancement of customer ‘satisfaction’ BCC is considering the following in regard ofthe scope of quality management system ‘Internal and external issues as stated in 4 ‘The requirements of relevant interested parties as stated in 42 1 The services that BCC is offering to customers. ‘The organization shall aply all the requirements of international standards ifthey are applicable within the dete mined scope of 8CC Quality Management System. Conformity 10150 9001s only claimed ifthe requirements determined as not being applicable do not affect CC's ability to ensure the conformity ofits product and services and the enhancement of customer satisfaction, The scope of BCC Quality Management System shall be available and be maintained as documented information. ‘44 Quality management system and its processes ‘443 8CC establishes implement, maintain and continually improve BCC Quality ‘Management System including the process and procedures needed for the {interactions in cepartments manuals in accordance with the requirements of 150 9001, [CC determines the process needed forthe quality management system as, follows ' Sequence and rteractons between departments and each department process are defined andciarfied in departments operation manuals. ‘+ Thecriteris and methods to monitor, measure and related performance Indicators are defined and clarified in departments operation manuals for each activity 1+ Resources needed for each process and procedure are defined and clarified ‘+ Each process and procedure responsibilities and authorities are defined, LP evbon 61 /Date.28-March 2021 Pager of 0292. UL was sae PEI ually Management System sitmnecneiesonesie B&lC @ *+ The processes itself been evaluated, and any changes will be implemented to ‘ensure that these processes achieve thelr intended results, 442 BCC maintains documented information to support the operation of its process. ‘These processes are defined and clarified in departments operation manuals and documented in ACC system as soft copies and hard copies. 5 LEADERSHIP 5: Leadership and commitment 511 General BC tpmaragement demonstrate and commitment wth spect tothe quaity management stem he following e +The accounabity ofthe effectiveness of 8 quaty management sytem by revenge tal audits output asc lags for ny ackofqualtyand teeing the aly conta acts in weky/montly bast, + 5CCtopmanagement ensuing that OCC quality pac and quay objcties are estabished byte anal eve of poly and objects + acc topmanagementensuting that OCC qualiymanagementsystem integrated wth BC scope of werk as constuction company and main contacter in projets + ACC top management provide alte resources needed forthe quality rnanagement ster and continual te tees analy + 8Cc top management engoed dete and suppor persons to cntrute the a etfectvenessf the quality mangement stem by ging them the pober traning toreview and perform annualinternal aus + aC tp management promaing improvement CC quay management sgstem, byupting CC von, mision, and ply foal 8 depatent 512 _customerfous BC top management demonstiate and commitment wth spect to custo focus, bythe folowing + Customer and applable statutory nd regulatory requtements ae determined and undestod before theta of any project. and aval forthe poet team orem BCC shared sre. «ists that canaffecconfrmityof serve are ceteined and mantaedby daly internal nspcions tough a qualty conta team tal projects Reso -01/Oate are 202 ee Pages of 65 o2gacollcLuilg wos asjai ‘Quality Management System BUILOING CONSTRUCTION cO.LTD, *+ Focusing on enhancing customer satisfaction is maintained, as BCC have pre sales and aftersales maintenance: Client evaluation fr the services is part of the customer complaint stage, and it willbe done online and sent to customer caredivsion as mentioned in Maintenance Operation Manual clauses &1and 63 52 Poly 521. Establishing the quality policy BCC top management establish, implement, and maintain 8CC quality policy. BCC has the following policy regarding the quality of the goods and services we offer to our cents. Bcc Quality Policy BCC is committed to provide clients with highly quality of services which meet client requirements. = BCC is committed tothe continuous improvement of the QMS by estatishing and reviewing quality objectives, to ensure that BCC operates effectively and cffciently meeting the needs of our clients = BCC is committed to involving all employees through quality management system in order to have continual improvement in performance of BCC with focus on excellence = CC is commited to ensure safety work environment that meet allthe international safety requirement along with client requirements ‘Talspoliy is appropriate to the purpose of BCC; in includes a commitment to meeting ent requirements and improving the delivery of our services. 52.2 Communicating the quality policy Toensure the implementation of BCC quality policy, BCC top management premote the following: ‘+ BCC quality policy is available frail BC employees and maintained as documented information in BCC shared server. "+ BCC quality policy is understood, and been presented in annual bass forthe employees to prevent any misunderstanding of the policy. BCC quality policy is availabe forthe interested parties such as clients and. subcontractors to review, 53 Organizational roles, responsibilities, and authorities [531 BCC top management ensuring that the responsibilities and authorities for relevant roles are assigned, communicated, and understood. Interrelation ofall ‘personnel who manage, perform, and verify work affecting quality i identified tenn 2 a 2 redone (0392.01 cluitlg Yost pAb Quality Management System BUILDING CONSTRUCTION CO. LTD, In the organizational chart enclosed atthe end of this section 83.1 andin ‘operational procedures and other documents defining these activities. BCC too ‘management ensures thatthe personnel have sufficient independence and authority to perform these tas, 5311 BCC Projects Portfolio Managers: Project managers has the overall, authority and responsibility forall aspects ofthe project. Ther esponsbites Include but are not limited to the following ‘= Representation of BCC towards clint for all matters relating to-he contract. Overall management of the project activities and control of the related personnel 1+ Aperovalofthe project master schedule and control ofits falflment. ‘Implementations of any step that may be required to prevent or ‘minimize delays, Budget overunning conditions adverse to ‘quality objectives. ‘Submittal of progress report tothe cent. ‘Coordination and supervision of activities ofthe subconvactors ‘= Maintenance and coordination of contacts withthe loca authorities fo all matters related to the work execution, 5312 BCC SupplyChain Manager: supply chain manager and his team shall issue the project procurement pracedure in accordance with contract requirement His responsibilities include but ae not limited tothe following, ‘Defines the detailed plan ofthe procurement activities “+ Update and issues the material status report atthe scheduled times, “* Cocrdinates the execution ofthe corrective actions following ary ‘non conformances reports during the audit phase. 4+ Maintain a record of material inspection from suppliers. ‘+ Supervision monitoring and recording ofthe condition of, presewation materials at store until eleased for processing and construction —. ost isi ~01/ate-2E-March 2021 Page 0 ot, gazall -Liuillo esl yb Quality Management system BUILDING CONSTRUCTION CO. LTO, + Monitoring the process of material segregation at stored to non-conformance reports 5823 8CC Shared Services Manager shared services manager responsibities inclde but aero limited tothe flowing + Project planing forall the company’sprojects + ualy assurance anquality contol interalyand external audits forthe companys poets + Surveying works fr the company’ projet. + costcontal 1+ Health Safety & Envronmentactvties @ + Prepaiingshop drawings ands built drawings for company’ projects + Preparing projets bidding in accordance with projects portfolio. managers 5324 8CC Projects Maintenance Manager projets maintenance manager and histeam shal be in charge ofthe prejects during dec isi period (01>) for any ofthe cent’ requtemsnts til the suing of completion cestieste from the leat S315 SCC HR & Administration Manager-BCC HR & administration manager andi team responsbiltes re incl dng but are rat ited tothe following + Recuitmentofnew staffto 82 when aeded + Developing CC personne by offering them the proper trinng + Taking cae ofthe governmental lations of BCC employees + Information technology including CC internal system, CC emals the andall the electronic services. 53:16 BCC Finance Manager BCC finance manager and his team responsibilities. are including but ae not limited to the following: Monitor and responsible ofthe company’s bank accounts Monitor company’s internal and external expanses. 5317 BCC Business Development Manager: BCC business development director and his team responsibilities areinclsding but ae not limited tothe following: @ fevision 01 Date 28-arch2021 Page lof 65 29a eluttla uosuiadyy ‘Quality Management System BUILDING CONSTRUCTION CO.LTD, @ + Planning the company’s development plans forthe coming year. Monitor the company’s development plans in a manthiy basis. 53118 BCC Marketing & Sales Manager: BCC marketing & sales manager and his team responsibilities are including but are not limited tothe following: ‘+ Marketing communication including research, planning, and public relations, 1 Marketing production including site branding, printing, gifs, exhibitions, and photography. Digital marketing including, website development 8 design, soca ‘media marketing and community management, e@ Customer care including call center aftersales support social ‘media support and client satisfaction, + Creative studioincuding corporate identity, creative ads, signage design, newsletter design and presentations. Revision 01 / Ost: 2-March 2021 Page 12065 0920 «Lut osu paL Quality Management system BUILDING CONSTRUCTION CO.LTD Building Construction Co. Organization Structure e ae ein ~01/ te. 28-March 20:8 Pager oF 65 @ @ (635350I! -Libtls wos ‘Quality Management system BUILDING CONSTRUCTIONCO. LTD. FA 5 6 PLANNING. 6.1 Actions to address risks and opportunities 611 _ Before planning for BCC quality management system, BCC considers the issues, risks and opportunities that mentioned in 41 and 42 to ensure that BCC qualty ‘management system can achieve its intended results, and to ensure achieving ‘this BCC have the following ‘Anral review of the BCC quality management system. Internal audits, 612 BCC addressed the actions to risks and opportunities as mentioned in 413s, fallow. Ensuringthat BCC labors having the prober training periodically and through the construction stages. Ensuring that BCC documents controllers are competence and having the prober training with the latest technology for documents management CC established a division forthe business development to enhance the ‘opportunities to get awarded projects and to prevent the lack of projects. Ensuring that BCC team having the minimum requirements of safety training, and HSE division in BCC ensuring to perform a weekly training forthe projects workforce Ensuring that BCC QA/QC division have the process and procedures in regard of quality assurance and quality contol to provide clients with highly quality of services which meet customer requirements, Ensuring that BCC planning and cost contol division is monitor projecs time schedule, progress and notify the concern personnel fr any delays {6.2 Quality objectives and planning to achieve them 62.1 ACC top management had Kentifed the following quality abjectives; even 01 /Oste:28-Mard + Verity that all provisions have been made to provie required control testing '+ Monitor the design and construction daly work progress. *+ Visually Inspect materials received on site for proper documentation and condition + Observe ll required tests such as mechanical and electrical to verify that they follow standards and specifications ae 20 Page ec 6s oagacell Lutte posh asp Quality Management System BUILDING CONSTAUCTION COT, ‘+ Maintain a proper documentation system, ‘+ Work closely with all testing agenciesto verify that all required ‘tests are able tobe pesformed. ‘+ Project quality index not tobe increases below 80% monthly. 622 To achieve BCC quality objectives, CA/OC division determine the Following: + Allconstruction activities shall be inspected internally before client inspection, AOC division have the right to issue non-conformance report for any non-conformity, BCC top management ensure that quality contol personnel wil have the full resources required to achieve the quality objectives ‘Results willbe evaluated monthly forall projects and submit offically ta BCC top management 63 Planning of changes ‘Any changes tothe BCC quality management system shall becarred out ina planned ‘manner. Before any changes tothe BCC quality management system, te following tems tobe considered and addressed before any changes: Purpose of the changes and how it will affect the effectiveness of BCC quality ‘management system and this shall be addressed before any changes through ‘the management review tothe internal audits resus. Integrity of 8C¢ quality management system and ensure that all the changes are Inaccordance with company policy, vision, mission, and objectWves. ‘+ Before any changes to BCC quality management system, the availability of resources shal be considering ensuring these changes the improvement of quality management system. ‘+ Theallocation and reallocation of responsibilities and authorities shale considered and addressed before any changes to BCC quality management system, as these changes will affect the authoritiesthat might afect the effectiveness of quality management system, ee evision 01 /Date:28.March2021 Pagers 65 o29anoll «Lunia wos dss Quality Management System Suit 7. SUPPORT 71 Resources 7A. General BCC is commitment to determine and provide the resources needed for the establishment, implementation, maintenanceand continual improvement of BCC {quality management system, Therefore, BCC addressed the folowing steps inorder to ‘main the effectiveness of quality management system ‘+ Establishing » Quality Assurance/ Quality Control division toensure the implementation of quality management system, ‘+ Maintain daily quality contol activities at 8C* projects, to ensure the services of BCC met all the dents’ requirements. “+ Scheduled internal auits for all departments, toensure the continual Improvement of 8CC quality Management system 712 People ‘Toensure the effective implementation of CC qualty management system, BCC provide and determine the persons necessary forthe operation and control ofits process including (quality assurance, quality controland internal audit). 723 Infrastructure Infrastructure and facilites, such as building, workspaces and site offices, ee, are appropriate and are properly maintained forthe emloyees. Maintenance and Installation services are performed on weekly basis, and on dally basis if needed. The Information technology (7) department provides computer and online communication support for staff. 1T establish a system for BCC connect all the ste offices in projects with BCC head office, Department managers are responsible for identifying the need and requirements for modification or repair of existing infrastructure and facies in their departments, Request for changes or expansioxs for facilities are submitted to the ‘top management for review and approval. Maintenance of buildings and facies is performed by the company itself This includes reguarly scheduled maintenance of lighting system, air conditioning & heating systems landscaping, and cleaning. ‘Communication services are provided by various telephone, wireless and internet access forall staff. Tsystems are designed and implemented by external specialized ‘company, while the day-to-day operating of the systems isthe responsibility of the information technology (7) manager. Computers, telephones, wieles, Internet and tov /onte te 00 EP Page 6 of 65 fevsion ~01/ Date: 28-March 201 o29anel ut HosUI aS ay ‘Quality Management system AUILDING CONSTRUCTION CO. LI. {CC internal system are regularly maintained in accordance with maintenance plans. epartment i responsiblefor the maintenance 714 Environment forthe operation of processes [BCC human resources HR) department and department managers are responsible for ensuring suitable social and psychological conditions inthe workplace. This isto include such aspects as interaction and communication between employees, employee harassment and conflict resolution. Relevant workplace policies are implemented ‘mainly through training and awareness programs and where necessary, disciplinary actions Project managers and HSE managers are responsible for identifying trove ‘operations where extreme environmental conditions could impact quality performance ‘of personnel and result in services nonconformities. 715. Monitoring and measuring resources 751 General BCC shall determine and provide the resources needed to ensure valid and ‘ellable results when monitoring or measuring is used to verity the con‘ormity of BCC services and products to requizements. BCC ensuring that the resources rovided for monitoring and measuring such as meter measuring line construction level, square ruler and surveying tools. These resources are ‘maintained to ensure their continuing fitness for their purpose. BCC retains appropriate documented information as evidence of fitness for purpose af monitoring and measurement resources. 7152 Measurement traceability Allmateralsrequiting individual identification and traceability shall beselected at the beginning ofthe project, prior to the fabrication and installation phases. Identification and marking systems shall be developed on a case-by-case basis in accordance with project specifications, drawings and other documents Such identifications shal be maintained during all stages of fabrication and installation and recorded on all relevant qualty records, 8CC will determine the ‘monitoring and measurement devices tobe undertaken and the monitsring and measure devices needed to provide evidence of conformity of product to determined requirements, 8CC wil establish processes to ensure montoring and measurement can be carried out and ae carried out ina manner that is consistent with the monitoring and measurement requirements. aie Page of 65 feision~01/ Date: 28-March 2021 gal Lug wast db Quality Management system BUILDING CONSTRUCTION CO. LTD, When necessary to ensure valid results, messuring equipment wil be: * Calibrated and vesfied at specific intervals, or prior to use, against ‘measurement standards traceable to international or national standards; where no such standard exist, the basis used for calibration or verification shal be recorded, 1 Adjusted and re-adjusted, as necessary, Identified to enable the calibration to be determined, + Protected from damage and deterioration during handling, maintenance, and storage, BC will assess and record the validity ofthe previous measuring results when ‘the equipment is not found to conform to requirements. BCC will take appropriate action onthe equipment and any product affected. Records ofthe results of calibration and verification shall be maintained 716. Organizational knowledge [CC determines the knowledge necessary forthe cperation ofits process and to achieve conformity of products and services, ‘To maintain this knowledge, BCC establishes several ways to ensure ths knowledges availableto the extent necessary. ‘CC hasa monthly management presentation, to ensure any changes ofthe quality ‘management system and its process i avallable and clear for BCC employees. Each sic months, BCC has a leadership forum to present the changesin polices, procedures and process foreach department to ensure achieving BCC's objectives. ‘As external sources, 8CC always participate in ocaland international forums to enhance the knowledge of local market, contracts sectors, and international markets, 72 Competence ach department is responsible for his personnel traning as per the following processes: 1+ Determining competence requirements. + Identifying waining needs. + Providing vaining + Evaluating the effectiveness of training 1 Ensuring quality awareness + Maintaining training records. Pager of 65 Quality Management system Bull oan!

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