NAME: RENZELLE ALMAE F.

NERI

COURSE/YEAR/SECTION:BSBAFM/2E

ACTIVITY LEARNING:

Question: What are the strengths and weaknesses of the Japanese approach to product development

Strengths

The company and its working employees are key characteristics of the Japanese approach to product
development, and their loyalty to their organizations is strong. They love their companies. They see
them as a location where they can work till they retire. Furthermore, many employees want to work
with their employers in a way that benefits both of them. They are unnamed heroes who work tirelessly.
They put their knowledge to work in order to increase product quality while also finding enjoyment and
meaning in their profession. They succeed in building a good product for organizational knowledge
generation because there are many people like this in Japanese firms, including field workers, middle
managers, and top managers.

Weakness

One of the shortcomings of the Japanese approach to product development is that people are not given
the opportunity to influence and lead, and they rely too heavily on chain of command to tell them what
to do. This results in vertically very "tall" pyramids, i.e. a lot of hierarchy and a small span of control per
manager. In addition, an illiquid labor market deprives businesses of the opportunity to learn from
industry leaders and subject matter experts. (You invite them over and they fail to integrate.) Individual
corporate cultures are too distinct and rigid, and finally, there is a chronic lack of focus on efficiency. Too
much emphasis is placed on hard work, so that people go out and work hard just for the sake of working
hard, rather than attempting to be efficient.

ASSIGNMENT:

1. Compare and contrast product design vs service design.

The compare and contrast of the Product design vs. service design is, Service design is the coordination
and combination of people, communication, and material components to create quality service, Product
design is the process of transforming ideas into physical and usable objects by combining manufacturing
capabilities with product and business knowledge. While service design is concerned with the
organization and planning of people and communication in order to create optimal service quality,
product design is primarily concerned with solving real problems through functionality, rather than just
how a product looks and feels.
2. Draw a flow chart for the enrollment process. How could this process be improved?
Multiple registrations: Requesting applicants to register in several different systems (one for
registration, another for enrollment, another for applications, etc.), where in each step applicants are
asked to fill out the same initial form to complete their registration and personal data for identification
and identity validation. This, in addition to being a bad experience for the applicant as it generates
confusion between the different systems, generates extra costs that are reflected every time the
applicant/student has to validate their identity with a text message or an email.

More than one background check: When unbundled systems are managed for each instance of the
applicant (registration, enrollment, etc.), the personal and academic backgrounds are requested from
the student separately, within each system. As a result, multiple records are generated in the applicant’s
academic record, or traceability of the origin and path followed by an applicant to become a student of
the institution is lost, generating problems for both the student and the institutions.

Overexertion to maintain the integrity of the information: Sometimes, an applicant’s information is

stored in different systems. Then, in order not to pass on the problem to the applicant, copies of
information are made between different systems trying to emulate an integration, either with manual
processes or batch processing that does nothing more than duplicate information and can generate
more issues than even the initial problem.