Himanshu

Mobile: +91-8744071712/ +91-9555465938

Email: himanshuraaj07@gmail.com

Summary
 5 Years of experience in the IT with specialization in Application Performance Management
(APM)
 Helping customers in making their application stable and users happy.
 Responsible for end to end solutioning of APM tools
 Scope definitions and cost estimations for solution delivery
 Successfully executed multiple POCs for showcasing APM capabilities.
 Strategic initiatives to enhance the skills of CoE team.
 Expertise in sizing of Dynatrace infrastructure for monitoring different applications.
 “Industry Standard APM associate” certified by Dynatrace.
 Dynatrace Professional certified
 Certified in “AppMon” by Dynatrace.
 Certified in Dynatrace(SaaS & Managed) Associate by Dynatrace.
 Certified as “Infrastructure Management Support Professional” by Tech Mahindra.
 Proficient in Unix based platforms
 Proficient in Redhat Ansible
 Proficient in Docker, Openshift and other Kubernetes platforms.
 Proficient in WAS, IHS, WSMB, MQ and Apache.
 Knowledge of cloud offerings from AWS, Google cloud and Azure.
 Technology Selection, Solution Roadmap.
 Customization, Implementation and Administration of APM tools.
 Strong application performance analysis skills.
 Ability to gain in-depth diagnostic information for specific application requests to identify the
root cause of problems.
 Extensive experience on all Dynatrace offerings( DT SaaS & Managed, Appmon and DCRUM)

TECHNICAL EXPERTISE:

SKILLS PROFICIENCY
Dynatrace(SaaS, Managed, AppMon, DCRUM) Expert
Linux Expert
IBM Websphere Application Server and HIS Proficient
Ansible Proficient
IBM Websphere Message Broker and MQ Proficient
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 C++, Python Proficient
VuGen, LoadRunner Proficient

CURRENT PROFESSIONAL EXPERIENCE

Associate Consultant, HCL Technologies Apr 2017 – Till Present
System Engineer, Tech Mahindra Limited Dec 2014 – Apr 2017
PROJECTS CHRONICLE:
US based financial customer

Project Role – Associate Consultant Team Size – 02

Skills – DT Managed and NAM Duration – June 2019-till now Location: Noida, India

Description – Delivering NAM and DT managed solutions to customer

Responsibilities –
 Setting up Dynatrace managed environment as per best practices
 Configurations associated with Dynatrace managed
 Setting up NAM environment and associated components
 Analyzing the network traffic to identify key transactions and services
 Onboarding of applications in both NAM and Dynatrace managed
 Creation of dashboards
 Integration with VMWare environment
 Integration with AWS environment

UK based Insurance Customer

Project Role – Technical Specialist Team Size – 01

Skills – DT Managed Duration – May 2019-till July 2019 Location: Noida, India and
United Kingdom

Description – PoC in customer environment to showcase

Responsibilities –
 Setting up Dynatrace managed environment as per best practices
 Configurations associated with Dynatrace managed
 Onboarding PoC candidate application on Dynatrace managed
 Executing use cases based on real life scenario
 Integration with VMWare environment
 Showcasing business value of having Dynatrace as APM solution within
environment

UK & US based Financial customer

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Project Role – Technical Specialist Team Size – 04
Skills – DT SaaS, AppMon & DCRUM Duration – Feb 2018-till March 2019 Location:
Noida and Mumbai, India

Description – End to end management of AppMon and DC RUM environment

Responsibilities –
 Onboarding of applications which need to be monitored on AppMon and DCRUM.
 Identifying potential bottlenecks to application performance.
 Configuration of Dynatrace monitoring environment to effectively monitor the
business applications.
 Creating business transactions and co-relation with Application components.
 Performing upgrade and patches for Dynatrace environment.
 Configuration of plugins to extend capability of APM solution.
 Onboarding of applications on Dynatrace SaaS

US based leading coating solutions company

Project Role – Senior Specialist Team Size – 02

Skills – Dynatrace Duration – 1 Month Location: Noida, India

Description – Involved in POC for Axalta. Onboarding of application in Dynatrace SaaS

Responsibilities –
 Identification of application to be utilized for POC.
 Onboarding of application in Dynatrace SaaS.
 Providing customer with pain areas of the application along with solutions.
 Configuration of Dynatrace SaaS to effectively monitor the business application.

India’s leading public sector bank

Project Role – System Engineer Team Size – 08

Skills – Dynatrace, WAS, IHS, Unix Duration – 2 years Location: Mumbai, India

Description – Working with SBI, responsible for providing Dynatrace as APM solution that
enables the customer to understand the end-user experience and measure service level
agreements (SLAs). Map all transactions to the end-to-end infrastructure, as well as
conduct incident triage and root-cause diagnosis in a complete and integrated solution.
Responsibilities –
 Sizing of Dynatrace Infrastructure for SBI Internet Banking application.
 Installed and Configured Dynatrace from scratch for the various Internet Banking
applications.
 Performed OS level configurations (service & package installation and configuration
of OS level parameters as per Dynatrace requirements).
 Developed Customizable Dashboards using Dynatrace for each application.
 Created alerts and action for the applications health.
 Conducted triage, identified stakeholders, and perform root-cause analysis for the
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 issues.
 Helping pinpoint the source of bottlenecks or other defects in application code,
server resources or external system dependencies.
 Worked for service assurance and delivery.

India’s leading public sector bank

Project Role – System Engineer Team Size – 08

Skills – Dynatrace, WAS, Unix Duration – 2 Years Location: Mumbai, India

Description – Working with SBI, responsible for providing Dynatrace as APM solution for
its mobile applications. Map all transactions to the end-to-end infrastructure, as well as
conduct incident triage and root-cause diagnosis in a complete and integrated solution.
Deployed Dynatrace for SBI anywhere, SBI Freedom, SBI Lite and SBI Buddy applications.

Responsibilities –
 Sizing of Dynatrace Infrastructure for SBI Mobile Banking applications.
 Installed and Configured Dynatrace from scratch for the various Internet Banking
applications.
 Performed OS level configurations (service & package installation and configuration
of OS level parameters as per Dynatrace requirements).
 Deployed APM solution for Mobile Banking applications in production, DR and test
environment.
 Developed Customizable Dashboards using Dynatrace for each application.
 Created alerts and action for the applications health.
 Conducted triage, identified stakeholders, and perform root-cause analysis for the
issues.
 Worked for service assurance and delivery
 Incident management.
 Communication in case of incidents and maintenance activities.
 License management for Dynatrace in Production, DR and Test Environment.

India’s leading public sector bank

Project Role – System Engineer Team Size – 04

Skills – Dynatrace, MQ, WSMB, Unix Duration – 6 months Location: Mumbai, India

Description – Provided APM solution to customer for monitoring of IMPS application.

Responsibilities –
 Implementation of Dynatrace for monitoring IMPS application.
 Developed Customizable Dashboards using Dynatrace.
 Provided team with detailed analysis of IMPS transactions by deep diving into
complete end to end transaction flow.
 Help identifying the root cause of transaction failure and suggesting the changes

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 required to overcome the issues.
 Configured Dynatrace for monitoring Queue and Channel level details.
 Created alerts and action for the applications health.
 Provided proactive and predictive application monitoring
 Conducted triage, identified stakeholders, and perform root-cause analyses for the
issues.
 Used Dynatrace for fault domain isolation of the IMPS application, that helped in
reducing the MTTR( Mean Time to Repair)
 Measured the performance and quality of transactions, identified defects and
variance, and quantified the impact on users and the business.

CERTIFICATION:
Certification Name Description Certified by
Industry Standard APM associate Standard APM certification Dynatrace
Application Monitoring Certification in Dynatrace AppMon tool Dynatrace
Dynatrace Professional Professional level certification in Dynatrace Dynatrace
Dynatrace Associate Associate level certification in Dynatrace Dynatrace
Infrastructure Management Certification for IMS, with specialization in Tech Mahindra Limited
Support Professional Unix.
AWARDS AND RECOGNITION:
 Awarded Distinguished performer for 2018-19
 Awarded with “Pat on Back “award twice in a year for putting exceptional efforts for improvement of
customer’s Internet Banking and mobile banking applications.
 Got Appreciation from Management and Customer for deploying Dynatrace for Internet banking, mobile
banking and IMPS applications within short time.
 Got appreciation from DMD, SBI and CTO, SBI for successful DC migration.
PERSONAL DETAILS:

Date of Birth 17th December, 1991

Gender Male
Marital Status Unmarried

DECLARATION:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above-mentioned.

Himanshu

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