Crisis Management Plan 2018

CRISIS MANAGEMENT PLAN
2018
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Preface
National Disaster Management Authority (NDMA) thru Disaster
Management Act (DMA), 2015 formulated provisions for better
coordination at various levels in order to ensure effective emergency
response. Locations require additional resources and external help for
mitigation of major incidents. During such disasters clear role and
responsibilities of various levels of corporation viz. Locations, Zonal and
Corporate level enables better communication and resources mobilization.
Crisis Management Plan (CMP), 2018 is a Corporation level document
for clear roles and responsibilities with communication details of Officials
of Locations, Zones, Corporate Offices and external authorities in case of
major incident/disaster, which may be natural or manmade. It is intended
to have clear role clarity at various levels, communication hierarches,
handling media and reporting to Statutory Authorities. This CMP is in
addition to location specific Emergency Response Disaster Management
Plan (ERDMP).
I emphasis all officers should be aware of the emergency communication
channels of various internal and external agencies. Time to time updating
communication channels is also essential.
December, 2018 K. Ananda Rao

CGM -Corporate HSE
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SR. NO. INDEX PAGE NO.
1 Mumbai Refinery 1
2 Visakh Refinery 11
Operations, Distribution &

3 21
Engineering
4 LPG 37
5 Lubes - DS 55
6 Aviation 63
7 Pipelines 75
8 Retail 85
9 Industrial Relations Department 99
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1 MUMBAI REFINERY
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1. Mumbai Refinery:
Mumbai Refinery was constructed in an area of 321 acres initially started in 1954 with a crude
refining capacity of 1.25 MMTPA and with five products. Lube Refinery was commissioned in
1969 in the complex, the largest in the country producing Lube Base oils of intermediate standards
with a capacity of 165,000 TPA. During the year 1974, the Government of India took over the
ESSO operations and formed Hindustan Petroleum Corporation Limited and in the year 1975
Lube India Ltd., was also taken over by the Government of India and it was merged with HPCL.
Subsequently, by way of expansions, de-bottlenecking and process modifications, the crude
refining capacity has been increased in stages i.e. 1.25 MMTPA up-graded to 2.0 MMTPA while
expansion units add another 3.5 MMTPA, which totals up to 5.5 MMTPA installed capacity and
after Green Fuels Emission Control (GFEC) commissioning installed capacity has been upgraded
to 7.5 MMTPA, while Lube Refinery installed capacity also has been increased to 450,000 TPA
with the total number of products growing to about 30.
The products currently manufactured by Refinery are LPG, Naphtha, Motor Spirit (MS), Food
Grade Hexane, Aviation Turbine Fuel (ATF), Superior Kerosene Oil (SKO), High Speed Oil
(HSD), Light Diesel Oil (LDO), Low Sulphur Heavy Stock (LSHS), Industrial Furnace Oil (IFO),
Carbon Black Feed Stock, Rubber Processing Oil, Lube Base Stocks (LOBS), Bitumen, Sulphur,.
Etc.
These products are evacuated to the marketing terminals, coastally moved through tankers
and most of the products evacuation (about 87%) is carried out to various consumption points
through Mumbai Pune Sholapur Pipeline (MPSPL).
In line with Auto Fuel Policy, Mumbai Refinery has implemented Green Fuels and Emission
Control (GFEC) project and Diesel Hydro Desulphurization (DHDS) for the production of BS-
III/IV MS and BS-III HSD respectively. Mumbai Refinery also commissioned Diesel Hydrotreater
unity and Diesel Isomerisation Unit to meet BS-IV HSD compliance.
2. Objective of Crisis Management Plan (CMP):

The objective of making this Crisis Management Plan is to ensure quick response to any crisis
arising out of terrorist attack, spills, fire, natural calamities, strike by officials/employees of the
company, strike by transporters, strike by port, cyber-attacks and cyber terrorism.
3. Crisis Management Group (CMG):

Crisis Management Group (CMG) of Mumbai Refinery (MR) consist of the following members:
Executive Director – Mumbai Refinery Chairman
Chief General Manager – Operations Member
Chief General Manager – Technical Process Member
Chief General Manager – Projects Member
Chief General Manager – Materials Member
Chief General Manager - Technical minor projects and Inspection Member
Chief General Manager – Finance Member
Chief General Manager – Human Resources Member
General Manager-Fire & Safety Member
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The telephone numbers and e-mail IDs of the Chairman and Members of CMG are given at
Annexure-I.
4. Nodal Officers:
Vijay S Agashe, Chief General Manager – Operations Mumbai Refinery, will be the Nodal Officer
of MR . In his absence, Shaji Idicula, Chief General Manager -Maintenance will be the nodal
officer of Mumbai Refinery.
5. Sending First Information:

Crisis at Mumbai Refinery:
In case of a disaster due to terrorist attack / spills / fire / natural calamities at any part of Mumbai
Refinery, emergency siren will be sounded and actions shall be initiated as per the Emergency
Response the Disaster Management Plan (ERDMP) will be immediately activated. Details of
roles & responsibilities are detailed in ERDMP manual.
As per ERDMP of Mumbai Refinery authorization for Declaring Level-2 Emergency Siren, if
the incident goes beyond control, Level-2 Emergency will be declared by the Chief Incident
Controller (ED-MR/Alternative). During evening & night shift or holidays, Level-2 Emergency
will be declared by Refinery Shift Manager (RSM) in consultation with ED-MR/ CGM –
Operations. Level-3 Emergency, when emergency becomes catastrophic and evacuation
beyond the plant premises, the Chief Incident Controller (ED-MR/Alternative) declares
Level-3 and hands over to District Authority for implementing the Offsite Emergency Plan.
Level 2 & level-3 emergency considered as crisis for reporting of incident to Ministry and
other statutory authorizes.
Information about the crisis shall be immediately communicated over phone to all concerned
officers / authorities. Escalation of information flow will be as given below:
6. Fire and Safety Control room to inform:

• General Manager –Fire & Safety
• Call list as per as emergency responders
7. Nodal Officer to inform:

• Director - Refineries
• District Magistrate
• Factory Inspector
• Petroleum & Explosive Safety Organization (PESO)
• CGM-Corporate HSE
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8. ED-MR to inform:
• Chairman & Managing Director
• Nodal Officer of the MOP&NG
Flow Charts for sending first information are given in the Annexure-II.
I. Quick Response Team(s):

The composition of Quick Response Teams (QRT) of Mumbai Refinery
i) Shaji Idicula. Chief General Manager – Maintenance
ii) Karan Vir Singh, General Manager – Fire and Safety
iii) K A Vikhar, Chief General Manager – Projects
The telephone numbers and E-mail IDs of the members of Quick Response Teams are given
at Annexure-III.
II. Response Time:

The response time at each level to any crisis shall not be more than half-an-hour.
III. Control Room:

Disaster Control Room will be established during the crisis time by the Executive Director
Mumbai Refinery with help of Technical Expert team such as Chief General Manager
-Technical.
IV Mock Drills:
Periodic mock drills and inspections of the operating units, project sites and operating
locations will be carried out to check the preparedness for handling the crisis.
V. Media Management:
In case of employee strike, CGM - HR to provide information as per Annexure-IV. The
information about the crisis shall be immediately communicated over phone to all concerned
officers / authorities. In-charge of Public Relations & Corporate Communications (PRCC)
Department of HPCL will handle media management in the event of crisis. Chief General
Manager-HR will assist PRCC.
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Annexure – I
Details of the members of Crisis Management Group (CMG) of Mumbai Refinery:
Name and Designation of Mobile

S.No Telephone No. E-mail ID
Chairman & Members Number
Lekshman Venugopal 022-25077001

1. 9849166068 Lakshmanv@hpcl.in
Executive Director 022-25545061
Vijay Shrikrishna Agashe

022-25077016
2. Chief General Manager – 9819919330 vijaysa@hpcl.in
022 25541952
Operations
Shaji Idicula
022-25077005
3. Chief General Manager - 9920701333 Ishaji@hpcl.in
,022 25540699
Maintenance
A B Chattopadhyay
022-25534707
4. Chief General Manager – 9619613291 abchattopadhyay@hpcl.in
022-25077024
Technical
K A Vikhar
5. Chief General Manager – 022-25077028 9820465012 vikharkr@hpcl.in
Projects
Dharmendra Kumar Sharma 022-25076495

6. Chief General Manager- 022-25077008 8655000111 Dksharma@hpcl.in
Human Resources 022-25542698
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Annexure-II
Communnication flow chart for Mumbai Refinery- Major Incidents:
Information to Shift Fire Safety Officer from incident site
Govt. Bodies
Gen. Manager Fire & safety
/ Statutory
Authorities
Nodal Officer-Mumbai Refinery

Vijay S Agashe (9819919330) ED- Mumbai Refinery State level
Lekshman Venugopal coordinator
Director Refineries:
Vinod S Shenoy Chief Secretary
22863603/8886980608 State
Jt. Secretary (R)
CGM – Corporate HSE

022-25077050 (O) ED – OISD
MOP&NG Control Room Secretary PNG
C&MD Addl. Secretary PNG
Hon’ble Minister of
MOP & NG
Mode of Communication:
1. Text message (SMS) and e-mail Message followed by
2. Call on cell phone, if not available on land line of the concerned officers
Note : First information report shall be given immediately on noticing the incident followed by
detailed report thru e-mail.
Major incidents:
As per OISD guidelines, an incident shall be treated as major if any of the following occurs:
(a) Fatal incident
(b) Explosion/Blow out
(c) Fire for more than 15 minutes
(d) Loss above Rs 5 lacs
(e) Cumulative man hours lost more than 500 hrs.
(f) Plant shut down/outage due to the incident.
(g) Major loss of containment like tank overflows, pipelines rupture etc.,
(j) Sabotage, subversive activities by terrorist groups inside licensed area
(i) Transport accident leading to major fire & consequent fatalities
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Annexure-III
Quick Response Team of Mumbai Refinery:

Idicula Shaji
022-25077005
1. Chief General Manager – 9920701333 Ishaji@hpcl.in
022- 25540699
Maintenance
K A Vikhar,
2. Chief General Manager – 022-25077028 9820465012 vikharkr@hpcl.in
Projects
Karan Vir Singh
3 General Manager – 022-25076600 9769026290 kvsingh@hpcl.in
Fire and Safety
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Annexure-IV
Flow chart for sending information in respect of crisis due to strikes:
CGM - HR
District /
MR Nodal
District State Level
Officer – ED-MR Director - HR
Magistrate Coordinator of
Chief General
Oil Industry
Manager
Operations
Chief
Nodal Officer
ED- OD& E C&MD Secretary
of MOP&NG
of the State
Crisis
Zonal Head -
Management
Retail
Group of
MOP&NG
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2 VISAKH REFINERY
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1. Visakh Refinery:
Visakh Refinery was the first East Coast Oil refinery commissioned as Caltex Oil Refining India
Ltd. (CORIL) in 1957 with crude processing capacity of 0.675 MMTPA, Taken Over by GOI in
1976 and merged with HPCL in 1978 with an installed capacity of 1.5 MMTPA.
First expansion (VREP-I) was carried out in 1985. The capacity was increased from 1.5 MMTPA
to 4.5 MMTPA. Propylene Recovery Unit (PRU) was commissioned in 1993 for production of
chemical grade Propylene, which is a value added product. The second expansion (VREP-II) was
carried out in 1999 increasing the capacity to 7.5 MMTPA. Further the units have been recently
revamped in 2012 to augment its capacity to 8.3 MMTPA.
The products currently manufactured in Refinery are LPG, Propylene, Naphtha, Motor Spirit
(MS), Aviation Turbine Fuel (ATF), Superior Kerosene (SKO), High Speed Oil (HSD), Light
Diesel Oil (LDO), Low Sulphur Heavy Stock (LSHS), Industrial Furnace Oil (IFO), Bitumen,
Sulphur, etc.
These products are evacuated to the marketing terminals (HPCL, BPCL and IOCL), coastally
moved through tankers and also evacuated through the cross –country Pipeline (85%) from
Visakhapatnam to Secunderabad via Vijayawada (VVSPL).
In line with Auto Fuel Policy, HPCL Visakh Refinery has implemented Clean Fuels Projects
(VRCFP) and Diesel Hydro Desulphurization (DHDS) Projects for the production of EURO-III/
IV MS and EURO –III HSD respectively. Visakh Refinery also commissioned Diesel Hydrotreater
unit to meet BS-IV HSD compliance.

arising out of fire, Major injuries, natural calamities, strike by officials/employees of the company,
terrorist attack, spills, strike by transporters, strike by port, cyber-attacks and cyber terrorism.

Crisis Management Group (CMG) of Visakh Refinery (VR) consist of the following members:
Executive Director – Visakh Refinery Chairman

Executive Director – VRMP Member
Chief General Manager – Operations Member
Chief General Manager – Technical Member
Chief General Manager - Maintenance Member
Chief General Manager – VRMP Member
Chief General Manager – Materials Member
Chief General Manager - Technical Member
(Minor Projects and Inspection)
Chief General Manager – Finance Member
General Manager (I/C) - Human Resources Member
General Manager-Fire & Safety Member
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Annexure-I.
4. Nodal Officers:
V Ratnaraj, Chief General Manager – Operations Visakh Refinery, is the Nodal Officer of Visakh
Refinery. In his absence, P Veerabhadra Rao, CGM-Maintenance is the nodal officer.

Crisis at Visakh Refinery:
In case of a disaster due to terrorist attack / spills / fire / natural calamities at any part of Visakh
Refinery, emergency siren as per Emergency Response and Disaster Management Plan (ERDMP)
will be immediately activated. Emergency actions as per the Organogram will be taken by all the
team members.
As per ERDMP of Visakh Refinery authorization for Declaring Level-2 Emergency Siren If the
incident goes beyond control, Level-2 Emergency will be declared by the Chief Incident Controller
(ED-VR/ His Alternative). During evening & night shift or holidays, Level-2 Emergency will be
declared by Refinery Shift Manager (RSM) in consultation with ED-VR/ CGM –Operations.
Level-3 Emergency, when emergency becomes catastrophic and evacuation beyond the plant
premises, the Chief Incident Controller (ED-VR/ His Alternative) declares Level-3 and hands
over to district authority for implementing the Offsite Emergency Plan.
6. Fire and Safety Control room to inform:

• General Manager Fire and Safety
• Call list as per as emergency responders.
7. Nodal Officer to inform:

• Director - Refineries
• CGM- Corporate HSE
8. ED-VR to inform:
• Chairman & Managing Director
• Nodal Officer of the MOP&NG
Flow Charts for sending first information are given in the Annexure -II
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I. Quick Response Team(s):
The composition of Quick Response Teams (QRT) of Visakh Refinery to deal with the crisis
are as under:
i) P Veerabhadra Rao, Chief General Manager - Maintenance
ii) Lakkoju V S Nageswara Rao, General Manager – Fire and Safety
iii) G U Narasimhulu Chief General Manager - VRMP Projects
The telephone numbers and E-mail IDs of the members of Quick Response Teams are given
at Annexure-III.
II. Response Time:

III. Control Room:

Disaster Control Room will be established during the crisis time by the Executive Director
Visakh Refinery with help of Technical Expert team such as Chief General Manager –
Technical.
IV. Mock Drills:

Periodic mock drills and inspections of the Operating units, project sites and operating
locations will be carried out to check the preparedness for handling the crisis.
V. Media management:
In case of employee strike GM I/C - HR provided information as per Annexure-IV. The
information about the crisis shall be immediately communicated over phone to all concerned
officers / authorities. In-charge of Public Relations & Corporate Communications (PRCC)
department of HPCL will handle media management in the event of crisis. Chief General
Manager-I/C will assist PRCC.
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Annexure – I
Details of the Members of Crisis Management Group (CMG) of Visakh Refinery:

A. S. V. Ramanan 0891-2894001,
1. 9963932229 ramanan@hpcl.in
Executive Director 0891-2578374
S Raja 0891-2894004,
2. 9989137666 rajas@hpcl.in
Executive Director Projects 2577938
V Ratanraj
( Nodal Officer)
3 0891-2894401 9920207933 ratan@hpcl.in
Chief General Manager –
Operations.
P Veerabhadra Rao
0891-2894201,
4 Chief General Manager- 9820390435 pvbrao@hpcl.in
0891 2577563
Maintenance
B. Balagangadhram
0891-2894801,
5 Chief General Manager- 9989488767 bbalagangadharam@hpcl.in
2577864
Technical
Y Sriramulu
Chief General Manager 022-2894802,
6 9833716736 ysriramulu@hpcl.in
– Technical CES, Minor 2897535
projects & Inspection
G U Narasimhulu
0891-2894790,
9 Chief General Manager – 9849002106 gun@hpcl.in
08912749181
VRMP
L V S Nageswara Rao
0891-2894418,
10 General Manager- Fire & 9866044371 lvsnageswararao@hpcl.in
2578797
Safety
N Raja Rao 0891-2894000,
11 9920207833 rajaraon@hpcl.in
General Manager- I/C HR 08912740181
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Annexure-II
Communication flow chart for Visakh Refinery- Major Incidents:
Information to Shift Fire Safety Officer from incident site
Govt. Bodies/
Gen. Manager Fire & safety
Statutory
Authorities
Nodal Officer-VR
V. Ratanraj ED- Visakh Refinery State level
0891-2894401 (o) A. S.V. Ramanan coordinator
Director Refineries:
Chief Secretary
Vinod S Shenoy
State
22863603/8886980608
Jt. Secretary (R)
CGM – Corporate HSE

022-25077050 (o) ED – OISD
MOP&NG Control Room Secretary PNG
C&MD Addl. Secretary PNG
MOP & NG
Major incidents:
(a) Fatal incident
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Annexure-III
Quick Response Team of Visakh Refinery:

P Veerabhadra rao 0891-2894201,
1. Chief General Manager- 0891 9820390435 pvbrao@hpcl.in
Maintenance 2577563
B. Balagangadhram
0891-2894801,
2. Chief General Manager- 9989488767 bbalagangadharam@hpcl.in
2577864
Technical Process
L V S Nageswara Rao
0891-2894418,
3 General Manager- Fire & 9866044371 lvsnageswararao@hpcl.in
2578797
Safety
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Annexure-IV
Communication flow chart for sending information in respect of crisis due to strikes:
GM I/C - HR
District /
Nodal Officer District State Level
ED-VR Director - HR
VR Magistrate Coordinator of
Oil Industry
Chief
Nodal Officer
ED- OD& E C&MD Secretary
of MOP&NG
of the State
Crisis
Zonal Head -
Management
Retail
Group of
MOP&NG
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OPERATIONS, DISTRIBUTION &
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ENGINEERING
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1. Operations, Distribution & Engineering (OD&E):
There are a total of 76 Installations (29 Terminals & 47 Depots) across the country under OD
& E Business unit (OD & E BU) of HPCL. There are 7 Retail Zonal Offices located at Mumbai,
Ahmedabad, Delhi, Lucknow, Kolkata, Secunderabad and Chennai. The Zones are headed by
Retail - Zonal Heads and they are assisted by Zonal Heads – O&D for overseeing the Operations
and Distribution activities. While the Terminals report directly to the Zones, the depots report
to the Retail Regional Offices, which in turn report to the Zones.
OD & E has handled a total throughput of around 50 MMT during 2017 – 18. The Petroleum
products are transported from the supply sources to POL installations by Rail, Sea and Pipelines.
MPSPL, MDPL, VVSPL & RKPL are the major pipelines through which product is received
at various OD & E locations. Marginal quantity is received at POL installations through road
tankers.

company, strike by POL transporters, strike by port/ railway / dock workers, cyber-attacks and
cyber terrorism.

Crisis Management Group (CMG) of OD & E Business Unit will consist of the following members:
Executive Director – OD & E Chairman

Chief General Manager – Operations (O & D) Member
Chief General Manager – Distribution (O & D) Member
General Manager – Facilities Planning Member
Dy. General Manager – HSE, O & D Member
Dy. General Manager – Distribution, O & D Member
The telephone numbers and e-mail IDs of the Chairman and Members of CMG are given in
Annexure-I.
4. Nodal Officers:
Shuvendu Gupta, Chief General Manager – O & D will be the Nodal Officer of OD & E. In his
absence, C Sridhar Goud, CGM – O & D will be the nodal officer of OD & E.

I. Crisis at POL Installation:
In case of a disaster due to terrorist attack / spills / fire / natural calamities at any of the POL
installations, emergency siren will be sounded and the Disaster Management Plan (DMP)
will be immediately activated. Emergency actions as per the Organogram will be taken by
all the team members.
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Information about the crisis shall be immediately communicated over phone to all
concerned officers / authorities. Escalation of information flow will be as given below:
II. Location In-charge:

• Regional Manager (Depots) / Zonal Head - O&D (Terminals)
• ED – OD & E
• CGM – HSE (Marketing)
• Director - Marketing
III. Regional Manager (Depots) / Zonal Head - O&D (Terminals):

• Zonal Head – Retail
IV. ED – OD & E:
• C & MD
• ED - OISD
• Nodal Officer of the MOP & NG
Flow Charts for sending first information are given in the Annexure-A.
V. Crisis in POL Supply & Distribution:

In case of crisis arising out of major interruption to supplies and distribution of POL products
because of strike by officers / employees of the company/ strike by POL transporters, strike
by port/railway/dock workers, shut down of refineries / supply sources etc., the information
about the crisis shall be immediately communicated over phone to all concerned officers /
authorities. Escalation of information flow will be as given below:
Location In-charge:
• Regional Manager (Depots) / Zonal Head - O&D (Terminals)
• District / State Level Coordinator of oil industry
• ED – OD & E
Regional Manager (Depots) / Zonal Head - O&D (Terminals):

• Zonal Head – Retail
• Chief Secretary of the State
VI. ED – OD & E:
• C & MD
• Nodal Officer of MOP & NG
Flow Charts for sending first information are given in the Annexure-B.
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6. Quick Response Team(s):
The composition of Quick Response Teams (QRT) of Operations & Distribution Department of
HPCL to deal with the crisis are as under:
i) C Sridhar Goud, CGM - O&D, HQO
ii) S S V Prasad, DGM – HSE
iii) K V Jagannadha Rao, DGM – Distribution
The telephone numbers and E-mail IDs of the members of Quick Response Teams are given in
Annexure-II.
The telephone numbers and E-mail IDs of the Zones, Regional Offices and Locations are given
in Annexure-III.
7. Response Time:
8. Control Room:
Control Room will be established during the crisis time by CGM – O & D.
9. Mock Drills:
Periodic mock drills and inspections of the locations will be carried out to check the preparedness
for handling the crisis.
10. Media management:

In-charge of Public Relations & Corporate Communications (PRCC) department of HPCL will
handle media management in the event of crisis.
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Annexure-– A
Communication flow chart for sending information in respect of crisis at POL installations:
Location In-charge Terminal Location In-charge Depot
Regional Manager /
Head Retail - Zone
Govt. Bodies
/ Statutory
Authorities*
CGM-Operations, O&D
ED – OD&E State level
(Nodal Officer- OD&E)
coordinator
Director –Marketing Chief Secretary

State
Jt. Secretary (M)
CGM - HSE ED – OISD
MOP&NG
Control Room Secretary
C&MD Addl. Secretary
MOP & NG
*Terminal shall report to statutory authorities directly; Depots shall report to statutory authorities
through Regional Manager
Major incidents:
(a) Fatal incident
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Annexure-– B
Flow chart for sending information in respect of product crisis due to strikes/shut down of supply
sources etc.:
Location in Charge
Regional District /
Manager / District State Level Director
ED – OD & E
Zonal Head Magistrate Coordinator of Marketing
O&D Oil Industry
Zonal Head - Nodal Officer of

C&MD
Retail MOP&NG
Chief Crisis Management

Secretary Group of
of the State MOP&NG
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Annexure – I
Details of the members of Crisis Management Group (CMG) of OD&E SBU of HPCL at HQO:

Anil Pande
022-22637251,
1. Executive Director – 919820279690 apande@hpcl.in
022-22644486
OD & E
Shuvendu Gupta
022- 22617253
2. Chief General Manager – 918108101220 sgupta@hpcl.in
022-22618038
Operations, O&D
C Sridhar Goud 022-22637262,
3. 918106783939 goud@hpcl.in
CGM-O&D, HQO 022-22624229
V Rajashekhar 022-22608506
4. 919930091947 rajashekarv@hpcl.in
GM – FP, HQO 022-22759506
S S V Prasad 022-22637254,
5 919867231256 ssvprasad@hpcl.in
DGM-HSE, O & D 022-22614290
K V Jagannadha Rao 022-22637266,
6 918879211120 raokvj@hpcl.in
DGM – Distribution, O & D 022-22610785
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Annexure – II
Details of the Members of Quick Response Teams (QRT) of OD & D Department:
Quick Response Team of OD & E Department:

C Sridhar Goud 022-22637262,
1. 918106783939 goud@hpcl.in
CGM-O&D, HQO 022-22624229
S S V Prasad 022-22637254,
2. 919867231256 ssvprasad@hpcl.in
DGM-HSE, O & D 022- 22614290
K V Jagannadha Rao 022-22637266,
3. 918879211120 raokvj@hpcl.in
DGM - Distribution 022-22610785
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Annexure – III
A. Contact details of O&D Zonal offices:
Name and
Designation of Telephone Mobile
S.No Zonal Office E-mail ID
Chairman & No. Number
Members
WZ - V M Mukundan 022-
1. 919483505069 mvmukhami@hpcl.in
Mumbai GM-O&D, WZ 23770064
NWZ - B P Jaisawal 079-
2. 919819410810 bpjaiswal@hpcl.in
Ahmedabad GM-O&D, NWZ 40009498
Raj Kumar 011-
3. NZ - Delhi 919899460598 kumarraj@hpcl.in
GM-O&D, NZ 22010603
NCZ- Basab Sinha 0522-
4 919903238015 bsinha@hpcl.in
Lucknow GM-O&D, NCZ 2307350
EZ - C V Ramanamurthy 033-
5 919703344738 cvrmurty@hpcl.in
Kolkata GM-O&D, EZ 66095103
Kishore Kanyalur
SCZ – 040-
6 Krishna 917032705616 kkishore@hpcl.in
Secunderabad 23251614
GM-O&D, SCZ
SZ – K Loganathan 044-
7 919789053337 klnathan@hpcl.in
Chennai GM-O&D, SZ 28415735
C. Contact details of Retail Regional Offices:
Regional Regional Reporting

Mobile No. E-mail ID
Office Manager Locations
Bhatinda Rajiv Bansal Bhatinda 919900517080 rajivbansal@hpcl.in
Gagandeep Singh
Chandigarh Sangrur 919915716688 gssodhi@hpcl.in
Sodhi
Gurgaon Manish Tandon Rewari 919650050877 mtandon@hpcl.in
Jammu, Srinagar,
Jammu Krishan Lal 919464977352 krishanl@hpcl.in
Leh
Shimla Kaul Bharat Nalagarh 917042100994 bkaul@hpcl.in
Bhubaneshwar Abhayankar Das Balasore 917720031709 abhayankardas@hpcl.in
Durgapur Subrata Chatterjee Durgapur 919632617799 schatterjee@hpcl.in
Chakraborti
Guwahati Guwahati 918197826222 subhrac@hpcl.in
Subhra
Ranchi Pawas Bokaro 083788-30830 pawas@hpcl.in
Raipur Manish Agarwal Raipur 089595-91488 magarwal@hpcl.in
30
Mobile No. E-mail ID
Aurangabad George Thomas Manmad 919446518406 georget@hpcl.in
Atul Kumar
Bhopal Gwalior 917030817222 atul@hpcl.in
Sharma
Indore Vishal Sharma Indore 919989929933 vishalsharma@hpcl.in
Jabalpur Choudhry Subodh Jabalpur, Sagar 918476833833 subodhc@hpcl.in
Nagpur Jivan Prakash Akola, Nagpur 918986882664 jivanprakash@hpcl.in
Vasco Manjunath G Vasco, Miraj 919449041967 gmanju@hpcl.in
Sholapur B. Ravinder Sholapur 919011099998 banaravi@hpcl.in
Coimbatore Nagesh K V R Coimbatore 918332024218 kvrnagesh@hpcl.in
Naveen Kumar naveenkumarmg@hpcl.
Kozhikode Kozhikode 918762925445
MG in
Madurai,
Madurai Bharath R 919496145333 rbharath@hpcl.in
Tirunelveli
Begusarai Barun Kumar Barauni 919430293347 bkumar@hpcl.in
Roorkee,
Dehradun G H V Rao 919415344267 ghvrao@hpcl.in
Haldwani
Agra Rakesh Gupta Mathura 919810105551 rgupta@hpcl.in
Meerut,
Meerut Sanjay Nagpal Najibabad, 917027213377 sanjaynagpal@hpcl.in
Bareilly,
Mughalsarai
Varanasi C R Vijaya Kumar 917572041364 crvkumar@hpcl.in
Baitalpur
Patna Praveen Mishra Patna 917091197990 pmishra@hpcl.in
Shalabh Raj
Jodhpur Jodhpur 917340661609 shalabhraj@hpcl.in
Gupta
Baroda Arvind Govil Vadodara, Hazira 919429899870 arvindgovil@hpcl.in
Rajesh Kumar
Kota Bharatpur 918003353111 rajeshks@hpcl.in
Singh
Belgaum M Sandeep Reddy Hubli, Gulberga 919652161667 msreddy@hpcl.in
Kadapa R. Venu Madhav Kadapa, Guntakal 919441886323 rvmadhav@hpcl.in
Kasee
Warangal Ramagundam 919492401459 vissu@hpcl.in
Viswanadham P
31
D. Contact details of Location in charges:
Name Location in
Location Telephone No. Mobile No. E-Mail ID
charge
Sewree-II 022-24146785
Dilip S Gaikwad 919967111991 dgaikwad@hpcl.in
Terminal 022 - 24123741
Wadala B Srinivasa Gopala O22-24184271
919820177463 bhsgk@hpcl.in
Terminal Krishna 24166227
Mahul 022-25543280
Palash Acharjee 919039092181 palasha@hpcl.in
Terminal 25076970
Vashi W/O Avinash M
022-27670687 919619564078 avinashk@hpcl.in
Terminal Khandetod
Vashi Black Avinash M
022—27670687 919619564078 avinashk@hpcl.in
Oil Terminal Khandetod
Loni Terminal Bhaskar 020-26913405 919833971097 bhaskarj@hpcl.in
Miraj IRD S R Totawad 02346-233393 919011065340 srtotawad@hpcl.in
0217-237750
Sholapur IRD N M Joshi 918275020632 nmjoshi@hpcl.in
237752
Shashank Govind
Manmad IRD 022-22608534 919619235707 dabhane@hpcl.in
Dabhane
Akola IRD Shivram Rathod 07257-234030 919966236742 shivrrathod@hpcl.in
Anil Sitaram
Nagpur IRD 71035545 918959902310 ameshram@hpcl.in
Meshram
Vasco
Indiraraj S 0832-2501360 919765584725 Siraj@hpcl.in
Terminal
Indore New 0731-2806301
Aneja Yash Pal 919755030624 yashpalaneja@hpcl.in
Ird 2806303 S&D
Sameer Dilip sameerdtamhane@
Gwalior IRD 0722-2901541 919765391856
Tamhane hpcl.in
Sagar IRD Nitinkumar Patil 7089002091 917892109516 nitinkpatil@hpcl.in
Jabalpur IRD Sanjeev Kumar 20020017 919552580517 sanjivkumar@hpcl.in
0261-6994040
Hazira IRD Majumder Biraj 919712912120 majumder@hpcl.in
02616994242
0265-2841350
Vadodara IRD Ashwin D. Kuril 919638716145 kurilad@hpcl.in
26513793
Kandla 8866064355
Ram Vijay Pandey 919771418940 rvpandey@hpcl.in
Terminal 8866004507
32
Name Location in
charge
Mundra
Chauhan M R 02838-271137 919920173377 mrchauhan@hpcl.in
Terminal
kanubhaisengineer@
Palanpur IRD Kanubhai S. Engineer 0274-2283225 919687826996
hpcl.in
Jodhpur IRD D. N. Meena 0291-6533278 919724323621 dnmeena@hpcl.in
Sukhwant Singh 0145-2782852
Ajmer IRD 919478000621 kahlonss@hpcl.in
Kahlon 8289099021
Jaipur
Gopal Hajela 0141-5123260 919099920580 ghajela@hpcl.in
Terminal
Bharatpur
Sanjay Kumar Tiwari 05644-238407 918875822088 tiwarisk@hpcl.in
IRD
Bahadurgarh
Dilbagh Rai Washal 011-28353126 918860071122 dilbaghrai@hpcl.in
Terminal
Rewari IRD Satish Kumar 0174 -269656 918954400061 satishkumar@hpcl.in
Bhatinda IRD Kuldeep Singh Takhi 0164-2430168 919930936179 kstakhi@hpcl.in
Sudhender Kumar
Sangrur IRD 01672-2239428 917566663171 skmithaniya@hpcl.in
Mithaniya
Jullundur IRD Navin Kumar 0181-2420531 917087784707 navink@hpcl.in
0191-2461528
Jammu IRD Anjum Ahmad Gilani 919596253987 anjumagilani@hpcl.in
2461529
shareefahmad@hpcl.
Srinagar IRD Ahmad Shareef 01933-224039 919010885487
in
Nalagarh IRD Das Gopal 0177-2633843 919816014461 gopaldas@hpcl.in
Delhi
N K Goyal 011-28353126 919869583100 nkgoyal@hpcl.in
Terminal
0565-2480390 bharatbhushan@hpcl.
Mathura IRD B Bhushan 919412218250
2480003 in
Contact not
Meerut IRD Sunil Kumar Meena 918744066788 skmeena@hpcl.in
update
Najibabad
Singh Virendra Pal 01341-230288 919918293399 vpsingh@hpcl.in
IRD
Pratap Kumar
Bareilly IRD 058123-221716 918392939451 pmandal@hpcl.in
Mandal
0522-60470 ashutoshsingh@hpcl.
Lucknow IRD A K Singh 919760312444
7232901332 in
33
Name Location in
charge
Baitalpur IRD Kamal Kumar 05568-285157 919992160040 kamalkumar@hpcl.in
Mughalsarai
Vipin Kumar Arya 54105926 917043131554 vipinkarya@hpcl.in
IRD
9634109305
Roorkee IRD Sunil Koul 919720108077 skoul@hpcl.in
13321496
Haldwani IRD Shaloo Ram 56460330 918958108000 ramshaloo@hpcl.in
Barauni IRD Singh Mahendra 06243-265369 919416912646 mahendra@hpcl.in
Patna New
Raja Kishore Barik 0611-5253593 919603964242 rkbarik@hpcl.in
IRD
Kanpur 0522-
Daya Shankar Singh 919415037783 dssingh@hpcl.in
Terminal 8960040470
Kolkata 1
Sisir Chakraborty 33062020 918334826767 sisirc@hpcl.in
Terminal
Haldia
Ranjan Dastidar 03224-252934 919800286639 dastidar@hpcl.in
Terminal
Durgapur Benu Dhara Sethy 0343-2520337 919706046033 bsethy@hpcl.in
sukumarghosh@hpcl.
Guwahati IRD Sukumar Ghosh 0361-2236631 917086069906
in
Paradeep
Manoj Kumar 06722-229227 919472726597 mkumar@hpcl.in
Terminal
Balasore New 06782-224898
Utpal Datta 919771491068 udatta@hpcl.in
Ird 06782224905
Raipur IRD Lal Ranjan Kumar 0771-2471005 917077703132 rlal@hpcl.in
Manoj Kumar 06542-253200
Bokaro IRD 917544003503 mkmadhukar@hpcl.in
Madhukar 33244311
Visakh
0891-2826901
New W/O Parameswar C 919493180859 cpeswar@hpcl.in
2826913
Terminal
Visakh New 0891-2703228
Dandapat Santosh K 919442348714 skdandapat@hpcl.in
B/O Terminal 0891 2706434
Rajahmundry 0883-2496054
K. Ramesh Babu 919880648470 krameshbabu@hpcl.in
Terminal 2496292
Vijayawada
B Ajaya Babu 86672504 919908743671 bajaybabu@hpcl.in
Terminal
Suryapet 04283-256027
John Abraham M 919486593549 owljohn@hpcl.in
Terminal 261055
34
Name Location in
charge
Secunderabad
D Rama Rao 40038909 919441901339 dramarao@hpcl.in
Terminal
Ramagundam 08728-2826909
Ahmed Iqbal 919493947860 iqbal@hpcl.in
IRD 0891 8286909
08562-338500
Kadapa IRD P Venkata Rao 08562- 917382158158 pothalavrao@hpcl.in
338504/03
0462-2337980
Guntakal IRD Ramanathan K 918754011504 ramnathk@hpcl.in
2332912
Mangalore
Rajeev Hagargi 0824-2270365 918971552573 rhagargi@hpcl.in
Terminal
Hassan 08172-243442
G Ramadoss 919444406186 ramadoss@hpcl.in
Terminal 81722401
Bengaluru
I Jothi 080-27945117 919491198086 ijothi@hpcl.in
Terminal
0836-2223846
Hubli IRD C H Raghu 919553545409 chraghu@hpcl.in
83612001
Gulbarga IRD V V Rama Kishore 84722002 917702533384 vrkvadali@hpcl.in
Cassimode 044-25980431
Dhandapani T 919445195877 tdpani@hpcl.in
Terminal 25957932
Chennai 044-27960900
Narayana Rao R 919445904116 rnrao@hpcl.in
Terminal 04427960919
Coimbatore 0422--
N Damodaran 919849556333 damur@hpcl.in
IRD 7094478101
Contact no
Madurai IRD A Thambu Raj 918547856746 thamburaj@hpcl.in
update
Tirunelveli
Vinil C Bavan 0462-2332910 919791288010 vinilcbavan@hpcl.in
IRD
Irumpanam
Arulmozhi Devan K 0484-2782699 919177443322 kadevan@hpcl.in
Terminal
Cochin B/O
Raju K G 0484-2319888 919930571961 kgraju@hpcl.in
Terminal
Kozhikode
Animon K S 0495-2462382 919445410411 ksanimon@hpcl.in
IRD
35
36
4 LPG
37
38
1. LPG:
LPG Strategic Business unit (LPG SBU) of HPCL has 7 Zonal offices, 38 Regional offices, 48 LPG
bottling plants and 2 LPG import facilities at Mangalore and Visakh. LPG SBU caters to about
6.87 crores domestic customers and industrial customers through a wide network of about 4849
LPG distributors. About 5500 packed trucks are operating under contract with HPCL for road
transportation of LPG cylinders from various plants to distributor godowns. Total Marketing
demand of LPG for HPCL for the year 2017-18 is about 6139 TMT out of which 3479 TMT is
procured from indigenous sources and balance quantity 2660 TMT is imported by ocean tankers
at various ports. JLPL, VVSPL are the major LPG pipelines through which about 1.945 MMT of
LPG is transported from the supply sources to LPG plants. 0.344 MMT is transported by Rail
and balance quantity of about 3.85 MMT is transported by road through 5200 contract bulk LPG
tank trucks.

company, strike by bulk/packed LPG transporters, strike by port/railway/dock workers, cyber-
attacks and cyber terrorism.
3. Crisis Management Group (CMG) of LPG:

Crisis Management Group (CMG) of LPG SBU will consist of Executive Director – LPG SBU as
Chairman and Chief General Manager – LPG Operations, Chief General Manager – LPG Sales,
General Manager – LPG Projects, Chief General Managers /General Managers of 7 LPG Zones,
Dy. General Manager/Chief Regional Managers – LPG ROs and Chief/Senior Plant Managers of
LPG Plants as members. The telephone numbers and e-mail IDs of the Chairman and Members
of CMG are given in Annexure-I.
4. Nodal Officer (s):

Sukumar Nandi, Chief General Manager – LPG Operations, HQO will be the Nodal Officer
of LPG SBU. (He is also Principal panelist, OISD). In his absence, Shyam Mustyalwar, Chief
General Manager – LPG Sales, HQO will be the Nodal Officer of LPG SBU.

I. Crisis at LPG plants :
In case of a disaster due to terrorist attack / spills / fire / natural calamities at any LPG
plant, emergency siren will be sounded and the Disaster Management Plan (DMP) will be
immediately activated. Emergency actions as per the Organogram will be taken by all the
team members.
Simultaneously, First information of crisis would be intimated by the concerned Plant In-
charge over phone to the following officers / authorities;
• Regional Manager / Zonal Office
39
• Chief Controller of Explosives
• Nodal Officer – LPG SBU
• ED-LPG / Director (Marketing)
Plant-in-charge will also ensure that the communication is simultaneously passed on to
the respective Zonal GM, Executive Director/CGM – HSE (Corporate), OISD and Chief
Controller of Explosives, PESO, Nagpur.
Director (M) / Chairman & Managing Director will in turn communicate the first
information of crisis to the Nodal Officer of the Ministry of Petroleum and Natural Gas,
Govt. of India. Flow Charts for sending first information are given in the Annexure A/B.
II. Crisis in LPG Supply & Distribution:

In case of crisis arising out of major interruption to supplies and distribution of LPG, severe
backlog in supplies of cylinders to customers because of strike by officers / employees of the
company/ strike by bulk/packed LPG transporters, strike by port/railway/dock workers,
shut down of refineries / supply sources etc., the First information of crisis would be
intimated by the concerned Regional Manager (or) GM-Zone to the
• District / State level coordinator of oil industry
• Chief Secretary of the State
Director (Marketing) in turn will send the information to the C&MD, Chief Secretaries of
the concerned states and the Nodal officer of MOP&NG.
III. Crisis in LPG Sales:

First information of crisis due to major accidents at customers’ premises, distributors’ go-
downs or accidents involving HPC cylinders at any place (other than transportation ) would
be immediately intimated over phone by the concerned Sales officer or Regional Manager
to the following officers ;
• Zonal GM
Sales officer or Regional Manager will also ensure that the communication is simultaneously
passed on to CGM – LPG Sales, DGM – HSE, LPG (HQO), Chief General Manager – HSE
(Corporate), OISD and Chief Controller of Explosives, PESO, Nagpur.
IV. Crisis at LPG Project sites:

First information of crisis arising out of terrorist attack, fire, natural calamities, accidents
and public protests etc., relating to LPG Project sites would be intimated by the concerned
40
Project In Charge / site engineer to the following officers over phone;
• GM – LPG Projects
• Inspector of Factories
Project – In - charge will also ensure that the communication is simultaneously passed on
to DGM – HSE, LPG (HQO), Chief General Manager – HSE (Corporate), OISD and Chief
Controller of Explosives, PESO, Nagpur.
In all the above cases, Director (M) / Chairman & Managing Director of HPCL will
communicate the first information of crisis to the Nodal Officer of the Ministry of Petroleum
and Natural Gas, Govt. of India. Flow Charts for sending first information for are given in
the Annexure A/B.

The composition of Quick Response Teams (QRT) of LPG SBU of HPCL to deal with the crisis
is as under:
I. LPG – Opns, Supply & Distribution:

Type of crisis: Crisis at LPG plants, accidents in transportation, strike by officers / employees
of the company, strike by bulk/packed LPG transporters, strike by port/railway/dock
workers etc.
i) Sukumar Nandi, Chief General Manager – LPG ( Opns) – Nodal Officer
ii) Animesh Kumar Sinha, GM-LPG – LPG ( Opns)
iii) G L Naidu, DGM – LPG (HSE)
iv) Dibyendu Bikash Maity – DGM – LPG Distribution
II. LPG – Sales:

Type of crisis : Crisis in supply of LPG cylinders at LPG plants, major accidents at customers’
premises, distributors’ godowns or accidents involving HPC cylinders at any place (other
than transportation) etc.
i) Sukumar Nandi, Chief General Manager – LPG ( Opns)- Nodal officer
ii) Shyam Mustyalwar – CGM LPG ( Sales )
iii) G L Naidu, DGM – LPG (HSE)
iv) Mohit Dhawan – DGM - LPG Sales
III. LPG – Projects:

Type of crisis :
Terrorist attack, fire, natural calamities, accidents and public protests etc. relating to LPG
Project sites
41
1) Sukumar Nandi, Chief General Manager – LPG ( Opns)- Nodal officer
2) Sanjay Das Gupta – GM-LPG Projects
3) G L Naidu, DGM – LPG (HSE)
4) Vishwanath V – GM– LPG Projects
List of telephone numbers and e-mail ids of the members of Crisis Management Group (CMG) of
LPG SBU of HPCL at HQO is given in Annexure I.
List of telephone numbers and e-mail ids of the members of Quick Response Teams (QRT) of LPG
SBU is given in Annexure III.
7. Response Time:
8. Control room:
Control Room will be established during the crisis time under the Nodal officer.
9. Mock drills:
Periodic mock drills and inspections of the Plants and Project sites will be carried out to check
the preparedness for handling the crisis.
10. Media Management:

42
Annexure-– A
Comomunicatoin flow chart for sending information in respect of crisis at LPG installations:
LPG Project Site In-Charge LPG Plant Manager
GM- Projects (HB) Regional Manager /

Head LPG Zone
Govt. Bodies
/ Statutory
Authorities
CGM-Operations, CGM-LPG (OPNS)
O&D (Nodal (HQO)-LPG Nodal State level
Officer- OD&E) Officer coordinator
Director – Chief Secretary

ED – LPG
Marketing State
Jt. Secretary (M)
MOP&NG
MOP & NG
Major incidents:
(a) Fatal incident
43
Annexure-– B
Flow chart for sending information in respect of product crisis due to strikes / shut down of supply
sources etc:
Regional Manager
District Magistrate District / State Nodal Officer/ Chief Secretary

Level Coordinator CGM (Sales)
of Oil Industry
ED – LPG /
Director Marketing
Director Marketing
/ C&MD
Nodal Officer of
MOP&NG
Crisis Management
Group of
MOP&NG
44
Annexure – I
LPG SBU of HPCL at HQO:

Rakesh Misri
1. 022-22611809 919820279690 apande@hpcl.in
Executive Director – LPG
Shyam Mustyalwar
2. Chief General Manager – 022-22621051 9833033533 smustyalwar@hpcl.in
LPG (Sales)
Sukumar Nandi
3. Chief General Manager – 022-22613270 9869274434 snandi@hpcl.in
LPG (Opns)
Sanjay Das Gupta
4. General Manager – LPG 022-22637071 9820006755 sanjayd@hpcl.in
(Projects)
Animesh Kumar Sinha
5 General Manager – LPG 022-22637006 9833166007 aksinha@hpcl.in
(Opns)
45
Annexure – II
List of telephone numbers and e-mail ids of the members of Quick Response Teams (QRT) of LPG
SBU:
Quick Response Team of LPG Operations, S&D :

Sukumar Nandi
LPG (Opns)
Animesh Kumar Sinha
2. General Manager – LPG 022-22637006 9833166007 aksinha@hpcl.in
(Opns)
Dibyendu Bikash Maity
3. 022-22637005 9819982930 dibyendubmaity@hpcl.in
DGM– LPG (Distribution)
G L Naidu
4. 022-22637011 7506061969 glnaidu@hpcl.in
(DGM – HSE LPG)
Quick Response Team of LPG Sales :

Shyam Mustyalwar
1. Chief General Manager – 022-22621051 9833033533 smustyalwar@hpcl.in
LPG (Sales)
Sukumar Nandi
LPG (Opns)
Debashis Chakraverty (GM
3. 022-66344852 9594319634 dchakra@hpcl.in
– LPG Sales)
G L Naidu
4. 022-22637011 7506061969 glnaidu@hpcl.in
(DGM– HSE LPG)
Quick Response Team of LPG Projects :

Sukumar Nandi
LPG (Opns)
46
Sanjay Das Gupta
2. General Manager – LPG 022-22637071 9820006755 sanjayd@hpcl.in
(Projects)
Animesh Kumar Sinha
3. General Manager – LPG 022-22637006 9833166007 aksinha@hpcl.in
(Opns)
Vishwanath V
4. 022-22637073 9987428587 vvanchi@hpcl.in
(GM – LPG Projects)
G L Naidu
5. 022-22637011 7506061969 glnaidu@hpcl.in
(DGM – HSE LPG)
47
Annexure – III
A. Contact details of LPG Zonal offices:
Name and
Designation of Telephone Mobile
S.No Zonal Office E-mail ID
Chairman & No. Number
Members
EZ - 033-
1. P N Kanth 9011025596 pnkant@hpcl.in
Calcutta 66095102
NZ - 011-
2. M S Yadav 9445568081 msyadav@hpcl.in
Delhi 22408301
NWZ - 079- sanjaymalhotra@
3. Sanjay Malhotra 8141277700
Ahmedabad 26484002 hpcl.in
0551-
4. NCZ - Lucknow Rajesh k Tiwary 8693000664 rktiwary@hpcl.in
2580124
022-
5. WZ - Mumbai M P Rethees Kumar 9920945820 rethees@hpcl.in
23789000
S R Ambabhavani 044- srambabhavani@
6. SZ - Chennai 7829767881
Kumar 28882110 hpcl.in
SCZ - 0891
7. Anurag Shrivastava 9453020636 anurags@hpcl.in
Visakhapatnam -2716703
B. Contact details of LPG Regional offices:

S No Mobile No. E-mail ID
Bhubaneswar Dharmendra 0674-
1 9479632999 dbehura@hpcl.in
LPG RO Kumar Behura 2492805/912
Kolkata 033-
2 Sumant Jha 9830561304 sumant@hpcl.in
LPG RO 24393266/3265
Durgapur Swapan Samir abhimanyudas@hpcl.
3 01276-280013 9903176573
LPG RO Ekka in
Patna LPG Sanjeeva Kumar 0612-
4 9838993319 skjha@hpcl.in
RO Jha 2220559/32348
Purnea Lpg Kalyan Kumar
5 9051089889 kkroy@hpcl.in
Ro Roy
Raipur
6 Amitava Dhar 8959596244 sujitkroy@hpcl.in
LPG RO
Jamshedpur
7 Pranay Kumar 0657-6457589 9431016511 pranay@hpcl.in
LPG RO
48
Delhi LPG 011-22010196
8 Sushil Kumar Rai 8427756273 skrai@hpcl.in
RO / 22408427
Hoshiarpur Sandeep Singh
9 01882-260875 9810172455 ssingh@hpcl.in
LPG RO Jossan
Jammu LPG Aijaz Ahmed 01923-
10 8052078622 aijaj@hpcl.in
RO Kachroo 220024/99
11 Jind LPG RO Raj Kumar 01681-252026 8607709777 rajkumar@hpcl.in
Loni LPG
12 Jagdish Chander 0120-2683616 9819660089 jagdish@hpcl.in
RO
Lucknow Pranaw Kumar
13 0522-2307401 8004924759 pranawsinha@hpcl.in
LPG RO Sinha
Gorakhpur Vilas Mani
14 9456816230 vmchandra@hpcl.in
LPG RO Chandra
Varanasi
15 A K Chaudhary 09984121212 akchaudhary@hpcl.in
LPG RO
Jaipur Sanjay Kumar 01491-221897
16 8003040111 ssharma@hpcl.co.in
LPG RO Sharma /224239
Jodhpur
17 Monish Kumar 0291 6453888 9414066345 monishk@hpcl.co.in
LPG RO
Ahmedabad Rakesh
18 079-23270288 9425303635 rakeshma@hpcl.co.in
LPG RO Maheshwari
Hazira
19 Rakesh G Khade 0261-6590230 8889229333 khade@hpcl.in
LPG RO
Indore Rajendra Kumar
20 0731-2912915 9930992350 patidar@hpcl.in
LPG RO Patidar
Jabalpur
21 R Umapathy 07643-233230 9701787980 umapathyr@hpcl.in
LPG RO
Bangalore Akkal Vinod
22 080-30128603 8056039333 avinod@hpcl.co.in
LPG RO Kumar
Chennai Kaushik Roy
23 044-28410317 9840774918 kaushik@hpcl.in
LPG RO Chowdhury
Madurai
24 R Anbuchezian 7299086545 chezian@hpcl.in
LPG RO
Hubli LPG Biplob Kumar
25 0836-2486545 7351222555 bmandal@hpcl.in
RO Mandal
Kochi
26 G Balakrishnan 0484-2295090 9446346160 gbala@hpcl.co.in
LPG RO
Mangalore
27 Ramesh Natraja 0824-2011177 9820011050 rnataraja@hpcl.co.in
LPG RO
49
Vijayawada
28 Abid Khadari 0866-2872082 8889011123 khadri@hpcl.in
LPG RO
Anantpur Jagan Mohan
29 08554-201462 9833522040 jaganm@hpcl.in
LPG RO Chinnam
Visakh 0891-
30 G K R Baratam 8886537899 gbaratam@hpcl.in
LPG RO 2578158/7209
Hyderabad
31 Rohit Garg 040-27260261 9490749534 rgarg@hpcl.co.in
LPG RO
Aurangabad
32 Sujit Kumar Roy 0240-2480417 8959596244 sujitkroy@hpcl.in
LPG RO
Manish Kumar
33 Goa LPG RO 0823-4396126 7769857570 manishl@hpcl.in
Lenpale
Mumbai
34 Shilpa Meshram 022-25548677 9820399106 shilpasm@hpcl.in
LPG RO
Nagpur L
35 Mahesh Ram 07103-275535 9011023000 mram@hpcl.in
PG RO
Pune LPG
36 S R Nalli 02135-259276 9440259519 snalli@hpcl.in
RO
Solapur
37 Gajendra Sunhare 9574699921 gsunhare@hpcl.in
LPG RO
Navi Mumbai
38 Vinit Acharaya 022-27836027 9983655511 acharyavinit@hpcl.in
LPG RO
C. Contact details of LPG Plant Managers:
Name Of
S No Plant The Plant Telephone No. Mobile No. E-Mail Id
Manager
Lokesh lokeshkumar@hpcl.
1 Jammu 01923-220271 8607991116
Kumar in
2 Pampore Prince Singh 01933-223095 7298503522 princesingh@hpcl.in
Abhimanyu abhimanyudas@
3 Bahadurgarh 01276-280013 9777590373
Das hpcl.in
4 Hoshiarpur Nilesh Vyas 01882-260876 7583899711 nileshvyas@hpcl.in
Sanjay M
5 Bhatinda 01655-242793 8108676665 smsri@hpcl.in
Srivastava
50
Name Of
Manager
Mahendra 01681- mahendrasingh@
6 Jind 9860049112
Singh 255027/7082 hpcl.in
Rajesh
7 Unnao 0515-2829551 9453243655 rajeshk@hpcl.in
Kumar Sinha
Pankaj 0551-2580123 / pankajksingh@hpcl.
8 Gorakhpur 9559589988
Kumar 125 (24) in
Pradeep 0120- pradeepskhyalia@
9 Loni Top 9646022333
Khyalia 2683017/3996 hpcl.in
Anil Kumar
10 Jatni 0674-2490456 9437166265 aniltripathy@hpcl.in
Tripathy
0771-
11 Raipur Kshitij Tiwari 8140588226 kshitijtiwari@hpcl.in
2471233/224
Kundan kundankumar@
12 Paharpur 033-24393345 8986999872
Kumar hpcl.in
Amit Kumar 06454-
13 Purnea 9953699930 amitdas@hpcl.in
Das 224593/5377
Ajay
06182-
14 Patna Shandilya 8494942482 shandil@hpcl.co.in
277241/663
Singh
Ram
15 Panagarh Chandra 7542024597 ramcsaha@hpcl.in
Saha
Rahul D
16 Jamshedpur 0657-3291275 7320919763 rahuldpatre@hpcl.in
Patre
Anand anandkumar@hpcl.
17 Hazaribag 06546-223601 9992024360
Kumar in
01491-221899 /
18 Ajmer Rahul Dixit 9879099400 rahuldixit@hpcl.in
9413300013
Manok 0744-
19 Kota 9413566467 manojkrout@hpcl.in
Kumar Rout 2812669/687
Gautam 0291-2741474/ gautamkumar@hpcl.
20 Jodhpur 9755533994
Kumar 0724 in
Prafulla 079-23270186/ prafullamankar@
21 Gandhinagar 9595651243
Mankar 187 hpcl.in
22 Hazira C M Shende 0261-6590232 9011025592 cshende@hpcl.in
51
Name Of
Manager
Arun Kumar
23 Indore 0731-4021545 9900722302 arunknayak@hpcl.in
Nayak
Lokender lokendergarbyal@
24 Jabalpur 07643-233200 9530903046
Garbyal hpcl.in
Pankaj
pankajratnaparkhi@
25 Bhopal Prakash 0261-6590230 9574700088
hpcl.in
Ratnaparkhi
Achanti
26 Chakan 02135-259071 8806774124 akiran@hpcl.in
Kiran Kumar
Pangothu
27 Hazarwadi 02346-233121 7720036186 pmangilal@hpcl.in
Mangilal
Vinod P vinodsalunke@hpcl.
28 Khapri 07103-261460 9820433878
Salunke in
Vinod B
29 Chandrapur 07172-287669 8959592500 vdhait@hpcl.in
Dhait
Sunil Kumar 022-25542280/
30 Mahul Lpg 9745535005 suniltu@hpcl.in
TU 4159
Mukund M 02141-
31 Usar 7350011042 mjavanjal@hpcl.in
Jawanjal 265376/377
Debarun
32 Aurangabad 0240-2481662 9920759665 dkundu@hpcl.in
Kundu
Nikunj
33 Nasik Kumar 02551-230452 9657701098 nkshukla@hpcl.in
Shukla
Vishwas vishwasskamane@
34 Goa 0832-2395225 7720007767
Kamane hpcl.in
M V Ramana mvrmurthy@hpcl.
37 Visakh 0891-2577960 9100949623
Murthy co.in
35 Rajahmundry S Raha Roy 0883-2455864 7781008383 sraharoy@hpcl.in
36 Visakh LPG IF B V Nayak 0891-2826921 9491306293 bvnayak@hpcl.in
MV
38 Cherlapally 040-27261012 9100956169 mvsrirao@hpcl.in
Srinivasa Rao
39 Kondapalli S S Dani 0866-2872208 9542076633 sdani@hpcl.in
40 Anantapur G Ramesh 0883-2455845 9902800277 guguloth@hpcl.in
52
Name Of
Manager
B
41 Yediyur Ramakrishna 080-28511043 8050005052 brrao@hpcl.in
Rao
42 Mysore K P Ramesh 0821-2402384 7411021707 rameshkp@hpcl.in
Akash
43 Mangalore 0824-2270568 9833565602 akasha@hpcl.in
Ghumare
M Mahesh
44 Hubli 0836-2486545 9916387284 mbabu@hpcl.in
Babu
Desamsetty
45 Gummudipondi Krishna N 044-27924360 9490706048 udayk@hpcl.in
VU
46 Madurai J Premkumar 0452-2486296 9487844310 jprem@hpcl.in
Mohamed
47 Palghat 0491-2567434 9605001969 tajib@hpcl.in
Tajib Sait A
K Chandra
48 Kochi 0484-2295090 8008496666 kmohan@hpcl.in
Mohan Muni
G Vinod 0824-22782699 vinodkumar@hpcl.
49 Mangalore Lpg If 9446346160
Kumar 2785366 in
N Satheesh 0824-22782699 nsatheeshkumar@
50 Solapur 9008490233
Kumar 2785366 hpcl.in
53
54
5 LUBES – DS
55
56
1. Locations Reporting to Lubes-DS:
Following four locations are reporting to Lubes SBU:
I) Mazgaon Terminal, Mumbai-400033, Maharashtra State
II) Silvassa Lube Plant, Kherdi, Silvassa, UT of Dadra Nagar Haveli
III) Ramnagar Terminal, Kolkata, West Bengal
IV) Chennai Terminal- Lubes, Thondiyarpeth, Chennai, Tamilnadu
2. Locations:
I. Mazgaon Terminal:
Mazgaon Terminal is HPCL’s biggest manufacturing lube-blending plant, manufacturing
about 60% of the Lube Products marketed by HPCL. This terminal has two plants situated
in the same complex. LUBE PLANT -1 is the erstwhile ESSO Plant and LUBE PLANT 2 is
the erstwhile CALTEX Plant. These plants were constructed more than 60 years back on a
total Land area of 17.37 Acres. The Plant operates in two shifts.
II. Silvassa Lube Plant:

The plant was commissioned in the year 2000. A major capacity expansion was carried out
and a new Grease and Specialties products plant was added in the year 2010. The whole
plant is spread over an area of approximately 17 acres. The plant operates in general shift.
III. Ramnagar Terminal:

Hindustan Petroleum Corporation Limited is a Bulk Lube Base Oil Terminal at Ramnagar.
It is situated at about 12 Km away from Howrah Railway Station. The HPCL Terminal is
surrounded by Hindustan Lever Plant, TIL, and Kolkata Port. Nearest Fire station is in
Garden Reach, whereas nearest railway station is at Brace Bridge at a distance of 2.5 Km.
The plant was constructed more than 76 years back on a total Land area of apprx. 6.8 Acres.
The Plant operates in general shift.
IV. Chennai Terminal - Lubes:

The Chennai Terminal-Lubes of Hindustan Petroleum Corporation Limited (HPCL) is
60 years old. Earlier Chennai Terminal was handling all POL products. From June 2014
all White oil operations were shifted to Chennai New Terminal at Ennore. At present the
terminal handling lube manufacturing and distribution activities. Lube manufacturing
activity includes receipt of base oil & raw materials, blending, packing & dispatching. The
whole plant is spread over an area of 16 acres. The plant operates in general shift.

arising out of one or more of the following events: -
a. Fire/Explosion.
b. Major accident such as structural or building collapse, Oil spills due to tank bursting
57
c. Natural calamities like storm, flood, earth quake, etc.
d. Sabotage act of terrorism, civil commotion, air raid etc.
e. Food Poisoning
f. Strike by officials/employees of the company, strike by bulk/packed transporters
g. Cyber-attacks and cyber terrorism.

I. Mazgaon Terminal:
Crisis Management Group (CMG) of Mazgaon Terminal will consist of DGM-Installation
as Chairman and Ch. Operation Managers, Operation Managers, all A, B, C grade officers
as members. The telephone numbers and e-mail IDs of the Chairman and Senior Members
of CMG are given below:

Srikanth M. Rao 022-23713870
1. 9869401361 srikanthmr@hpcl.in
DGM-Installation 022-23732558
Arghya Das 022-23713871
2. 9930870476 arghya@hpcl.in
DGM-Operations 022-23774077
Gorge Zachariyah 022-23755229
3 7770091398 gzachariah@hpcl.in
Chief Manager – Operations 022-23775155
Gokani H. G. 022-23713870
4 9321675599 hggokani@hpcl.in
Chief Manager – Operations 022-23723108
II. Silvassa Terminal:

Crisis Management Group (CMG) of Silvassa Lube Plant will consist of DGM- Installation as
Chairman and other officers as members. The telephone numbers and e-mail IDs of the Chairman
and Members of CMG are given below:

S. S. Shinde 0260-17005
1. 8347873333 ssshinde@hpcl.in
DGM-Installation 8905942101
Devashish Pakray
2. Senior Manager- 0260-3242103 9662525988 dpakray@hpcl.in
Manufacturin
Shahaji Dewade
3 7600016427 9869467322 shahajidewade@hpcl.in
Manager-Opns
Nilesh Ashok Angle
4 0260-26017005 9320395957 nileshaangle@hpcl.in
Asstt. Manager- Packaging
58
III. Ramnagar Terminal:
Crisis Management Group (CMG) of Ramnagar Terminal will consist of Chief Installation
Manager as Chairman and other officers as members. The telephone numbers and e-mail
IDs of the Chairman and Members of CMG are given below:

Sudip Nath 033-22829881
1. 09433326202 snath@hpcl.in
Ch. Installation Manager 033-22827410
Sagnik Mondal
2. 033-24691371 09051630555 sagnikmonadl@hpcl.in
Assistant Manager
S. S. Ukil
3 033-24691371 09903516361 ssukil@hpcl.in
Assistant Manager
Suvabrata Panja
4 Operations officer 033-24691371 09804777950 Suvabrata.panja@hpcl.in
IV. Chennai Terminal – Lubes:

Crisis Management Group (CMG) of Chennai Terminal Lubes will consist of DGM-Installation
as Chairman and other officers as members. The telephone numbers and e-mail IDs of the
Chairman and Members of CMG are given below:

Jacob Brian A
1. 044 25952776 7276034360 jbrian@hpcl.in
DGM-Installation
Sibby Mathews
2. 044 25952793 9824864706 mathews@hpcl.in
Ch. Manager Operations
Suresh Narasimhan
3 044 25952793 9442627320 nsuresh@hpcl.in
Sr. Manager – HSS & E
Joshy P. R.
4 044 25952970 7401775065 prjoshy@hpcl.in
Manager- Opns
5. Nodal Officer(s):
C. Madhusudan, Chief General Manager –Product supply & Logistics, HQO will be the Nodal
Officer of Lubes SBU.

In case of a crisis due to any of the abovementioned possibilities at any plant, emergency siren will
be sounded and the Crisis Management Plan (CMP) will be immediately activated. Emergency
actions as per the Organogram will be taken by all the team members.
Simultaneously, First information of crisis would be intimated by the Plant In-charge over phone
to the following officers / authorities;
59
• Ex. Director (Lubes SBU) / Director (Marketing)
• Ch. General Manager (Product Supply & Logistics)
• Police Station
• Fire Brigade
Plant-in-charge will also ensure that the communication is simultaneously passed on to the
OISD and Chief Controller of Explosives, PESO, Nagpur.
Ex. Director (Lubes SBU) / Director (Marketing) will in turn communicate the first information
of crisis to the Nodal Officer of the Ministry of Petroleum and Natural Gas, Govt. of India.
Flow chart for sending information in respect of crisis at lubes location is given in Annexure A.
List of telephone numbers and e-mail ids of the Members of Crisis Management Group (CMG)
of HQO is given in Annexure I.

Different Quick Response Teams (QRT) have been formed for different types of crisis as under:
i) Type of crisis: Crisis at plants because of Fire / Explosion / Building collapse / Oil spillage /
Flood / Strom / Earthquake etc.
ii) Type of crisis: Crisis at plants because Strike by Bulk / Packed transporter, Fire / Spillage at
Re-packer’s premises, Sabotage act of terrorism, Cyber-attacks and cyber terrorism
iii) Type of crisis: Crisis at plants because Strike by employees of the plant, Food - Water Poisoning
8. Response Time:
The response time at each level to any crisis shall not be more than half-an-hour. Respective
Team members may give instructions to their supporting staff accordingly.
9. Control room:
Control Room will be established during the crisis time under the Nodal officer
10. Mock Drills:

Periodic mock drills and inspections of the departments and project sites will be carried out to
check the preparedness for handling the crisis. Fire drills will be conducted on monthly basis.

handle media management in the event of crisis in co-ordination with terminal officers
60
Annexure-– A
Communication flow chart for sending information in respect of crisis at location:
Location In-charge (Lube Plants)/ Locations reporting to Lubes
Regional Manager /
Retail Zonal Head
Govt. Bodies
/ Statutory
Authorities*
CGM- PS &
CGM-Special Projects
Logistics State level
Nodal Officer- O&D
DS Nodal Officer coordinator

ED – Lubes
Marketing State
Jt. Secretary (M)
MOP&NG
MOP & NG
Major incidents:
(a) Fatal incident
61
Annexure – I
List of telephone numbers and e-mail ids of the Members of Crisis Management Group (CMG) of
HQO:

S. Jeyakrishnan 022-22637401
1. 9819283525 jeyakrishnans@hpcl.in
Director Marketing 022-22611752
R. Sudheendranath 022-23022874
2. 9833869757 rsudhee@hpcl.in
ED-Direct Sales 022-22011017
C. Madhusudan
022-22613482
3 CGM- Product Supply & 9930265054 cmadhu@hpcl.in
022- 2263715
Logistics
C. M. Dharmik 022-22030023
4 8691911160 cdharmik@hpcl.in
GM- Lubes 022-22101023
62
6 AVIATION
63
64
1. Aviation:
HPCL sells ATF at 42 Airports in the country, out of which HPCL is having its own operation
at 35 Airports, at 3 airports we are have hospitality arrangement with other suppliers and at 5
airports operations are handled on behalf of HPCL by other airport fuel farm operator under
open access system. The present organogram depicting reporting of Aviation Service Facility
(ASF) to Aviation HQO is as below:
Executive Director-Aviation
GM-Commercial GM–Aviation (Operations) GM-Aviation Marketing
4 DGM –Aviation 4 Metro ASFs
ASFs ASFs

arising out of terrorist attack, fire, earthquake, flood at the location

Crisis Management Group (CMG) of Aviation SBU will consist of Executive Director – Aviation
& Head SBU as Chairman and GM –Aviation Operations, GM –Aviation Sales, ASF’s Reporting
Officers at HQO and the ASF Incharges as members. The telephone numbers and e-mail IDs of
the Chairman and Members of CMG are given in Annexure-I.

Hiralal Sith, DGM – Aviation (Handled Safety), HQO will be the Nodal Officer of Aviation SBU.
In his absence, Rajendra Thikekar, DGM-Aviation will be the Nodal Officer of Aviation SBU.

I. Crisis at ASF:
In case of a disaster due to terrorist attack, fire, earthquake, flood at any ASF, emergency
siren will be sounded and the Disaster Management Plan (DMP) will be immediately
activated. Emergency actions as per the Organogram will be taken by all the team members.
Simultaneously, First information of crisis would be intimated by the concerned ASF In-
65
charge over phone to the following officers / authorities;
• Reporting Officer at Zone/HQO
• GM –Aviation Operations
• DGM – Aviation (Handled Safety)
Director (M) / Chairman & Managing Director will in turn communicate the first
information of crisis to the Nodal Officer of the Ministry of Petroleum and Natural Gas,
Govt. of India. Flow Charts for sending first information are given in the Annexure A.
II. Mode of Communication:

(1) Text Message (SMS) and e-mail message followed by
(2) Call on Cell-phone, if not available on landline of the concerned Officers
Note : First Information report shall be given immediately on noticing the incident followed
by detailed report through e-mail
III. Major Incidents:

As per OISD guidelines , an incident shall be treated as major if any of the following occurs:
(a) Fatal incident (b) Explosion / Blow out (c) Fire for more than 15 minutes (d) Loss
above Rs 5 lacs (e) cumulative man hours lost more than 500 hrs (f) Plant shut down /
outage due to the incident (g) Major loss of containment like tank overflows , pipeline
ruptures etc , (h) Sabotage, Subversive activities by terrorist groups inside licensed area
(i) Transport accidents leading to major fire & consequent fatalities

The composition of Quick Response Teams (QRT) of Aviation SBU of HPCL to deal with the
crisis is as under:
i) S S Bramhe –: GM –Aviation Operations
ii) Hiralal Sith –: DGM–Aviation (Head Safety)
iii) Rajendra Thikekar –: DGM –Aviation
iv) K. Liankhuma -: DGM –Aviation
List of telephone numbers and e-mail ids of the members of Quick Response Teams (QRT) of
aviation SBU is given in Annexure II.
Contact details of Aviation Service Facilities is given in Annexure III.
Contact details of Chief Secretaries of individual States is given in Annexure IV.
7. Response Time:
66
8. Control Room:
9. Mock Drills:
Periodic mock drills and inspections of the Plants and project sites will be carried out to check
the preparedness for handling the crisis.

67
Annexure-– A
Communication flow chart for sending information in respect of crisis at Aviation SBU ASFS:
Location In-Charge
Regional Manager /
Head Retail - Zone
Govt. Bodies
/ Statutory
Authorities*
CGM – Special GM – Aviation
Projects Nodal Opns (HQO)/Avn. State level
Officer- O&D SBU- Nodal Officer coordinator

ED – Aviation
Marketing State
Jt. Secretary (M)
MOP&NG
MOP & NG
Major incidents:
(a) Fatal incident
68
Annexure – I
Aviation SBU of HPCL at HQO:
Chairman
Mobile
S.No Name & Telephone No. E-mail ID
Number
Members
T R Sundaraman
trsundar@hpcl.
1. Executive Director - Chairman 022- 22613489 9869285104
in
Aviation
S S Bramhe ssbramhe@
2. Memeber 022-22611767 9820168328
GM – Aviation Operations hpcl.in
Vinay Kumar Sinha vksinha@hpcl.
3. Member 022-22631662 9414088907
GM – Aviation (Marketing) in
H L Sith
Nodal
4. DGM – Aviation 022-22750519 9903140170 hlsith@hpcl.in
Officer
(Head Safety)
Rajendra Thikekar rajendrat@
5. Member 022-22630277 9833452003
DGM –Aviation hpcl.co.in
K Liankhum khuma@hpcl.
6. Member 022-22010463 9176688409
DGM- Aviation co.in
Crisis Management Group of MOP&NG:
Name and Designation of Telephone Mobile

S.No E-mail ID Fax
Chairman & Members No. Number
Ashutosh Jindal 011-
1. - jsm.png@nic.in 23384401
Joint Secretary (Marketing) 23382418
69
Annexure – II
List of telephone numbers and e-mail ids of the members of Quick Response Teams (QRT) of Aviation
SBU:

S S Bramhe
1. 022-22611767 9820168328 ssbramhe@hpcl.in
GM – Aviation Operations
H L Sith
2. DGM – Aviation 022-22750519 9903140170 hlsith@hpcl.in
(Handled Safety)
Rajendra Thikekar
3. 022-22630277 9833452003 rajendrat@hpcl.in
DGM –Aviation
K Liankhum
4. 022-22010463 9176688409 khuma@hpcl.co.in
DGM- Aviation
70
Annexure – III
Contact details of Aviation Service Facilities:
Regional Telephone
S No Regional Office Mobile No. E-mail ID
Manager No.
022-26829308
1 Mumbai Narayan Biswas 9769657640 nbiswas@hpcl.in
/26829309
2 Delhi Ashish Gaikwad 011-25672652 9818185698 asgaikwad@hpcl.in
3 Chennai D Vijay Kumar 044-22560852 8754425442 vijayakumard@hpcl.in
shamimahmad@hpcl.
4 Kolkata Shamim Ahmad 033-25116391 9903140170
in
komarasrinivasu@hpcl.
5 Calicut Komara Srinivasu 0483-2712294 9490799182
in
6 Cochin Joshwa Poulose 0484 2610044 9446386240 joshwapoulose@hpcl.in
7 Naliya Ajay Dutt 02831-278254 9712371633 ajaydutt@hpcl.in
8 Bhuj Manoj Kumar 02832-244040 8758344040 manojkumar@hpcl.in
N. Kasipathi
9 Rajahmundhry 0883-2487305 9652399929 nksarma@hpcl.in
Sarma
amitaniljaiswal@hpcl.
10 Belgaum Amit Anil Jaiswal 0831-2562982 9004606706
in
11 Bengaluru C Guruprasad 080-22167000 9500003447 cgprasad@hpcl.in
12 Goa Rajesh Kadu 0832-2542784 9874416969 rajesh@hpcl.in
Pradumna prdumnashukla@hpcl.
13 Dehradun 0135-2410990 9223221633
Krishna Shukla in
14 Vijayawada K Sreedhar 08676-253652 9490799182 sreedhark@hpcl.in
15 Hubli Kiran Mehetre 0836-2232512 9561060870 kiranmehetre@hpcl.in
16 Lucknow Ramesh Chand 0522-2476328 8577077700 rameshchand@hpcl.in
17 Hyderabad Shaik Althaf 040-66602933 9952851931 shaikalthaf@hpcl.in
18 Visakh M V Gopala Rao 0891-2574890 7093703731 mvgrao@hpcl.in
shamimahmad@hpcl.
19 Bhubaneswar Shamim Ahmad 033-25116391 9004870093
in
20 Mangalore Shreenivasa K R 0824-2254340 94490 67972 krsreenivasa@hpcl.in
N
21 Tiruchirapally 0431-2914292 9994900037 nthiru@hpcl.co.in
Thirunavukkarasu
Ramesh Kumar
22 Trivandrum 0471-2501015 8129876866 rkraju@hpcl.in
Raju
Kalyan Kumar
23 Guwahati 0361-2840172 8334942299 kkdas@hpcl.in
Das
24 Coimbatore Varun Pandit 0422-2632168 8870888449 varunpandit@hpcl.in
71
Regional Telephone
S No Regional Office Mobile No. E-mail ID
Manager No.
022-26829308
25 Ahmadabad Narayan Biswas 9769657640 nbiswas@hpcl.in
/26829309
Sudhir Ranjan sudhirranjansarangi@
26 Pune 020-26687831 9007573589
Sarangi hpcl.in
27 Amritsar Ashish Gaikwad 011-25672652 9818185698 asgaikwad@hpcl.in
28 Jammu Rupak Anand 0191-2459845 9873244659 rldogra@hpcl.in
022-26829308
29 Juhu Kuntal Banerjee 9052884222 kuntalbanerjee@hpcl.in
/ 26829309
Kondapaturi kondapaturimanohar@
30 Tirupati 044-22560852 8754425442
Manohar hpcl.in
hiramanganjhu@hpcl.
31 Varanasi Hiraman Ganjhu 0542-2622196 7409999978
in
32 Jaipur Kamlesh Sahu 9116128812 9919576904 kamleshsahu@hpcl.in
ashutoshmishra@hpcl.
33 Mohali Ashutosh Mishra 08872-932888 8872932888
in
34 Srinagar Arif H Shah 9622330786 arifshah@hpcl.in
35 Patna Abhay Kumar 8123012877 abhaykumar@hpcl.in
36 Gaggal Jayakarthik J 7411022255 jayakarthikj@hpcl.in
Vidyanagar
37
(RCS)
022-26829308
38 Jalgaon (RCS) Narayan Biswas 9769657640 nbiswas@hpcl.in
/ 26829309
Kolhapur
39
(RCS)
40 Mundra (RCS) Manoj Kumar 8758344040 manojkumar@hpcl.in
Annexure – IV
Contact details of Chief Secretaries of individual States:
S No State Ch. Secretary Telephone No. FAX

1 Andhra Pradesh Ajeya Kallam 040 -23456026 23451861
2 Arunachal Pradesh Smt. Sakuntala Gamlin 0360-2212595 2212446
72
S No State Ch. Secretary Telephone No. FAX
3 Assam Vinod Kumar Pipersenia 0361-2261120 22260900
4 Bihar Anjani Kumar Singh 0612-2215804 2217085
5 Chattisgarh Vivek Kumar Dhand 0771-2221207 2221208
6 Delhi Dr. M.M. Kutty 011-23392100 23392101
7 Goa Dharmendra Sharma 0832-2419402 2415201
8 Gujarat J. N. Singh 079-23250301 23250305
9 Haryana Depinder Singh Dhesi 0172-2740118 2740317
10 Himachal Pradesh V. C. Pharka 0177-2621022 2621813
11 Jharkhand Smt. Raj Bala Verma 0651-2400240 2400255
0191-2544338(J) 2546188(J)
12 J&K Braj Raj Sharma
0194-2546773(s) 2452356(S)
13 Karnataka Subhash Chandra Khuntia 080-22252442 22258913
14 Kerala Smt. Nalini Netto 0471-2333147 2327176
15 Madhya Pradesh Basant Pratap Singh 0755-2441848 2441521
16 Maharashtra Sumeet Mallick 022-22025042 22028594
17 Manipur O Naba Kishore Singh 0385-2451144 2452629
18 Meghalaya K. S. Kropha 0364-2224801 364 2225978
19 Mizoram Lalmalsawma 0389-2322411 2322745
20 Nagaland Pankaj Kumar 0370-2270082 2270057
21 Orissa Aditya Prasad Padhi 0674-2536700 2536660
22 Punjab Karan Avtar Singh 0172-2740156 2742488
23 Rajasthan Om Prakash Meena 0141-2227254 2227114
24 Sikkim Dr. A.K. Srivastava 03592-202315 204323
25 Tamil Nadu Smt. Girija Vaidyanathan 044-25671555 25672304
26 Telangana Dr. Rajiv Sharma 040-23452620 23453700
27 Tripura Yashpal Singh 0381-2413200 2324013
28 Uttar Pradesh Rahul Bhatnagar 0522-2238212 2239283
29 Uttarakhand S. Ramaswamy 0135-2712100 2712500
30 West Bengal Basudeb Banerjee 033-22145858 22144328
Contact details of Ch. Secretaries of Union Territories:
S No UT Ch. Secretary Telephone No. FAX

1 NCT of Delhi Dr. M.M. Kutty 011-23392100 23392101
2 Pondicherry Manoj Parida 0431-2334145 2337575
3 Andaman & Nicobar Anindo Majumdar 03192- 233110 232656
73
S No UT Ch. Secretary Telephone No. FAX
4 Lakshdweep Neeraj Semwal 04896- 262255 262184
5 Chandigarh Parimal Rai 0172- 2740154 2740165
Daman & Diu,
0260-2230770(Daman)
6 Dadasr & nagar Prafull Patel 2230775
2642777(Silvassa)
Haveli
74
7 PIPELINES
75
76
1. Pipelines:
Existing Pipelines network at HPCL is 3371 Km long and having capacity of 27.03 MMTPA and
a branch line capacity of 11.07 MMTPA. Pipeline department currently operates following major
cross country pipelines.
I. POL Pipelines:
1. Mumbai - Pune - Solapur Pipeline (MPSPL)
2. Visakh - Vijaywada - Secunderabad Pipeline (VVSPL)
3. Mundra - Delhi Pipeline (MDPL)
4. Ramanmandi - Bahadurgarh Pipeline (RBPL)
5. Ramanmandi - Bhatinda Pipeline (RBhPL)
6. Awa Salawas Pipeline (ASPL)
7. Rewari Kanpur Pipeline (RKPL)
8. Bahadurgarh Tikrikalan Pipeline (BTPL)
II. LPG Pipeline:

9. Mangalore Hassan Mysore Bangalore LPG Pipeline (MHMBPL)
III. Specialty Product Pipeline:

10. Lube Oil Pipeline (LOPL), Mumbai
11. HPFR Mumbai Airport ATF Pipeline, Mumbai
12. Black Oil Pipeline (converted to White oil service), Mumbai

Crisis Management Group (CMG) of Pipelines Business Unit will consist of Executive Director
– Pipelines as Chairman and Chief General Manager – Pipeline Projects and Chief General
Manager – Pipeline Operations, DGM – Safety & Security and the respective Project Heads
and Pipeline-in-charges as members for the respective project sites and operating pipelines.
Annexure-I.
3. Nodal Officer:
K Sreenivasa Rao, Chief General Manager – Pipeline Operations, HQO will be the Nodal Officer
for Pipelines business unit.

First information of crisis relating to Pipelines Business Unit would be intimated by Pipeline
Location-In-Charge / Project In-Charge to Installation In-Charge (if located within terminal
premises), Project Head / Pipeline-In-Charge, Nodal officer - K Sreenivasa Rao and / or ED –
Pipelines, CGM – Operations, O & D department – Nodal Officer – O & D & E, CGM – P/L
Projects, Regional Manager / Head Retail – Zone, Govt. bodies/ statutory authorities like District
Magistrate, Inspector of Factories and Chief Controller of Explosives, PESO, Nagpur.
77
Nodal officer - K Sreenivasa Rao will communicate to Executive Director – Pipelines who in turn
communicate to Director (M) and / or C & MD of HPCL.
CGM – Operations, O & D Department-Nodal Officer-O & D & E will communicate to Director
(M), Jt. Secretary (M), CGM – HSE, MOP & NG Control room and C & MD of HPCL.
CGM – HSE will communicate to ED – OISD.
C & MD of HPCL will communicate to the Nodal Officer of the Ministry of Petroleum and
Natural Gas, Govt. of India.
Flow Charts for sending first information for the project sites and operating pipeline locations
are given in Annexure A/B.
6. Crisis Management Plan (CMP):

I. Pipeline Project Sites:
Any crisis arising out of terrorist attack, fire etc. will be reported by the Site-in-charge to
the location-in-charge if the project site is within an operating pipeline location and / or to
the Installation In-Charge (if located within terminal premises), CGM- Pipeline Projects,
CGM- Operations, O & D department –Nodal Officer–O & D & E, Regional Manager
/ Head Retail–Zone, District Magistrate, Inspector of Factories, Chief Controller of
Explosives, PESO-Nagpur, Nodal Officer-Pipelines and /or Executive Director–Pipelines.
Executive Director – Pipelines will inform Director (M) and /or C & MD of HPCL for
further communication to the Nodal Officer of Ministry of Petroleum and Natural Gas,
Govt. of India.
II. Operating Pipelines:

Any crisis arising out of terrorist attack, fire, pipeline burst, natural calamities to the
pipelines will be reported by the pipeline location-in-charge to the Pipeline-in-charge,
Installation-In-Charge (if located within terminal premises), Regional Manager / Head
Retail – Zone, Govt. bodies/ statutory authorities like District Magistrate, Inspector of
Factories, Chief Controller of Explosives, PESO-Nagpur, Nodal Officer-Pipelines and / or
Executive Director – Pipelines and CGM-Operations, O & D department–Nodal Officer–O
& D & E. Executive Director – Pipelines will inform Director (M) and /or C & MD of HPCL
for further communication to the Nodal Officer of Ministry of Petroleum and Natural Gas,
Govt. of India.
III. Quick Response Team(s):

The composition of Quick Response Teams (QRT) of Pipelines Business Unit of HPCL to
deal with the crisis are as under:
Pipeline Project Department:

i) P.S. Murty, Chief General Manager – Pipeline Projects.
ii) R Lakshminarayanan, GM – Pipeline Projects.
iii) T J Sampath Kumar, GM – Engineering Services, Pipelines.
78
Pipelines Operations Department:
1) K Sreenivasa Rao, Chief General Manager – Pipeline Operations.
2) R Suresh Kumar General Manager – Pipeline Operations.
3) V K Singh, DGM – Safety & Security.
4) Avinash Kansal, DGM - Pipeline Operations.
Quick Response Teams will be headed by the Executive Director – Pipelines. The telephone
numbers and E-mail IDs of the members of Quick Response Teams are given at Annexure-
II.
7. Response Time:
8. Control Room:
Control Room will be established during the crisis time under one of the Chief General Managers
of Projects or Operations as the case may be.
9. Mock Drills:
Periodic mock drills and inspections of the project sites and pipeline operating locations will be
carried out to check the preparedness for handling the crisis.

79
Annexure-– A
Communicatio flow chart for sending information in respect of project sites of Pipeline Projects:
P/L Project – in-charge Installation-in-charge/

Pipeline-in-charge
CGM – P/L Project Regional Manager /

Head Retail - Zone
Govt. Bodies
/ Statutory
Authorities*
CGM-Operations, CGM – P/L
O & D (Nodal (Operations) State level
Officer- O & D & E) Nodal Officer coordinator
Director – ED – Pipelines Chief Secretary

Marketing State
Jt. Secretary (M)
MOP&NG
MOP & NG
Major incidents:
(a) Fatal incident
80
Annexure-– B
Flow chart for sending information in respect of project sites of Pipeline Projects:
Pipeline Location-in-charge/
Pipeline – in-charge
Installation – Regional Manager /

in-charge Head Retail - Zone
Govt. Bodies
/ Statutory
Authorities*
CGM-Operations, CGM – P/L

O & D (Nodal (Operations) State level
Officer- O & D & E) Nodal Officer coordinator
Director – ED – Pipelines Chief Secretary

Marketing State
Jt. Secretary (M)
MOP&NG
MOP & NG
81
Annexure – I
Pipelines Business unit of HPCL:
Name and Designation of Telephone No./

S.No E-mail ID
Chairman & Members Mobile Number
J. S. Prasad
022 - 22704959 /
1 Executive Director – jsprasad@hpcl.in
9167073229
Pipelines
P S Murty 022 - 22694154 /
2 psmurthy@hpcl.in
CGM - Pipeline Projects 9969003035
K Sreenivasa Rao 022 - 22626516 /
3 ksrao@hpcl.in
CGM – Pipeline Operations 9820316644
R Lakshminarayanan 022 - 22654110 /
4 rln@hpcl.in
GM – Pipeline projects 9920130289
R Suresh Kumar 022 - 22637159 /
5 rsk@hpcl.in
GM – Pipeline Operations 9833228836
M K Sharma 01274 - 269041/
6 mksharma@hpcl.in
GM – RKPL 9727732321
Y V N Sharma 0891 - 2858905 /
7 yvnsarma@hpcl.in
GM – VVSPL 8332824598
A K Gupta 0141 - 2554958/
8 akgupta@hpcl.in
GM-MDPL 9833921293
Arup Shai 022 - 25072705 /
9 arups@hpcl.in
GM -MPSPL 7506059565
R V Rajasekaran
0824 - 2866703 /
10 GM - MHMBPL (LPG rvraj@hpcl.in
9783047960
pipeline)
T J Sampath Kumar
022 - 22637154 /
11 GM – Engineering Services, jonathan@hpcl.in
9799393224
Pipelines
V K Singh
022 - 22637155/
12 DGM– Safety & Security, vsingh@hpcl.in
9702044207
Pipelines
Avinash Kansal 022 - 22614575 /
13 akansal@hpcl.in
DGM – Pipeline Operations 9930649664
R Ramesh, Bangalore Office
14 9535077800 ramramesh@hpcl.in
GM – Projects
Ganesh P Gaikwad, New
15 Delhi Office 9833736843 ggaikwad@hpcl.in
GM – Projects
M K Moharana
16 9310046525 moharana@hpcl.in
GM – PVPL Project
K V Sreenivas Raju
17 9871433699 kvsraju@hpcl.in
GM–VREEP Project
82
Name and Designation of Telephone No./
S.No E-mail ID
Imtiyaz Arshad
18 8332864450 iarshad@hpcl.in
GM-HCPL Project
Madhukar Bhikaji Ingole
19 9000044066 ingole@hpcl.in
GM –UCSPL Project
K S L Satyanarayana
20 9167768663 satyaksl@hpcl.in
DGM-VDPL Project
Mohit Krishna
21 DGM–RBPL Capacity 8004922654 mohitkrishna@hpcl.in
expansion Project
83
Annexure – II
List of telephone numbers and e-mail ids of the members of Quick Response Teams (QRT) of Pipelines
Business Unit of HPCL:
Quick Response Team .of Pipeline Projects Department:
Name and Designation of Telephone No. /

S.No E-mail ID
P. S. Murty 022-22694154 /
1. psmurthy@hpcl.in
CGM- Pipeline Projects 9969003035
R Lakshminarayanan 022-22654110 /
2. rln@hpcl.in
GM– Pipeline Projects 9920130289
T J Sampath Kumar
022-22637154 /
3. GM – Engineering Services, jonathan@hpcl.in
9799393224
Pipelines
Quick Response Team of Pipeline Operations Department:
Name and Designation of

S.No Telephone No. Mobile Number E-mail ID
Chairman & Members
K Sreenivasa Rao 022-22626516 /
1. ksrao@hpcl.in
CGM – Pipeline Operations 9820316644
R Suresh Kumar 022-22637159 /
2. rsk@hpcl.in
GM - Pipeline Operations 9833228836
V K Singh
022-22637155 /
3. DGM- Safety & Security, vsingh@hpcl.in
9702044207
Pipelines
Avinash Kansal 022-22614575 /
4. akansal@hpcl.in
DGM- Pipeline Operations 9930649664
84
8 RETAIL
85
86
1. Retail:
Retail SBU handles fuel retailing through a network of about 15191 retail outlets controlled by
62 Retail Regional offices which are reporting to 7 Retail Zonal offices who all in turn report to
SBU Head ie. ED Retail. The present organogram depicting reporting structure of Retail SBU is
as below:
ED Retail
CGM CGM
RU Highway Retailing
CGM CGM CGM GM CGM CGM GM

NZ EZ WZ SZ NCZ NWZ SCZ
Retail Retail Retail Retail Retail Retail Retail

RMs RMs RMs RMs RMs RMs RMs

The objective of making this Crisis Management Plan is to ensure quick response to any crisis arising
out of major incidents like
• Fatal incident
• Explosion / Blow out
• Fire more than 15 minutes
• Loss above Rs. 20.0 lacs
• Cumulative man hour loss of more than 500 hrs
• Plant shutdown or outage due to the incident
• Major loss of containment like tank over flows, pipeline ruptures etc
• Sabotage / subversive activities by terrorist groups.
87
North Zone:
Chairman & Members
Subodh Batra
1. 011-22010601 8127993388 subodh@hpcl.in
CGM- North Zone
Singupalli Hari Prasad haripsingupalli@hpcl.

2. 011 -22408251 9833117566
GM- Retail Upgradation in
Aenna Jagga
3. Manager Retail 011- 22408258 8826316655 aennajagga@hpcl.in
Upgradation.
East Zone:
Chairman & Members
Alok Kumar Gupta

1. 033- 66095101 8510016815 alokgupta@hpcl.in
CGM East Zone
Pritish Kumar Uppal GM

2. 033-66095705 9810477704 pkuppal@hpcl.in
Retail Upgradation
Srinivasa Meduri,
3. Sr Manager Retail 033-66095268 9903076673 smeduri@hpcl.in
Upgradation
West Zone:
Chairman & Members
D N Krishnamurthy
1. 022- 2378900 9898645860 dnkmurthy@hpcl.in
CGM West Zone
P K N V SivaRao
2. 022- 23768010 9989803785 sivapknv@hpcl.in
GM Retail upgradation
K K Hansdah
3. 022-23789015 9923403167 kkhansdah@hpcl.in
Chief Manager HSE WZ
88
South Zone:
Chairman & Members
Sandeep Maheshwari GM
1. 044-28552711 9899874759 smaheshwari@hpcl.in
South Zone
K S Unni
2. 044- 28882114 9677044457 unniks@hpcl.in
GM Retail Upgradation
Suresh Kandala
3. 044-28882130 9819016223 sureshk@hpcl.in
DGM- Retail Upgradation
North Central Zone:

Chairman & Members
Anuj Kumar Jain
1. 0522-2307340 9810133014 anujjain@hpcl.in
CGM North central Zone
Anurag Subhash anuragsubhash@hpcl.
2. 0522-2307345 9930008580
GM Retail Upgradation in
Chinmoy Biswas
3. Sr Manager-Retail 0522-2723352 7320070590 cbiswas@hpcl.in
Upgradation
North West Zone:

Chairman & Members
Rajesh Mehtani
1. 079-26484001 8400840999 rmehtani@hpcl.in
CGM North West Zone
Hemant Kakde
2. 079-26409177 8953228866 hkakde@hpcl.in
GM-Retail Upgradation
C Poovannan
3. 079-26484022 9566045553 cpoovannan@hpcl.in
DGM- Retail Upgradation
South Central Zone:

Chairman & Members
C K Narasimha
1. 040-66908050 9704421222 charynk@hpcl.in
GM South Central Zone
P Naga Srinivas
2. 040-23251616 9884893110 pnsri@hpcl.in
DGM Retail Upgradation
N Bhaskara Reddy
3. 040-23251613 9440463157 nbreddy@hpcl.in
DGM Retail Upgradation
89
Chairman & Members
D Ravichandran
1. 022-22692438 9591511899 ravichandrand@hpcl.in
CGM Retail Upgradation
Atul Goel
2. 022-22637440 9953865190 agoel@hpcl.in
DGM- Auto LPG
D Ravichandran, CGM –Retail Upgradation, HQO will be the Nodal Officer of Retail SBU. In his
absence, Atul Goel, DGM-Auto LPG will be the Nodal Officer of Retail SBU.
Communication flow chart for sending information in respect of crisis at Retail SBU ROS is
given in Annexure A

Crisis at Retail Outlets:
In case of a major incident at retail outlet, the Disaster Management Plan (DMP) will be
immediately activated. Emergency actions as per the Organogram will be taken by all the team
members.
Simultaneously, First information of crisis would be intimated by the Concerned Local Sales
officer over phone to his Retail Regional Manager who in turn will be reporting to the following
officers / authorities;
• Head of the concerned Retail Zone
• Retail HQO Nodal officer
• Statutory Authorities like PESO & Factory Inspectorate
• State Level coordinator
• Govt. officials like Chief Secretary
Nodal officer HQO will communicate the same to ED Retail. Basis information received from
concerned nodal officers as well as ED Retail, Director (M) / Chairman & Managing Director
will in turn communicate the first information of crisis to the Nodal Officer of the Ministry of
Petroleum and Natural Gas, Govt. of India. Flow Charts for sending first information are given
in the Annexure-A.

The Zone wise composition of Quick Response Teams (QRT) of Retail SBU of HPCL to deal with
the crisis is as detailed under clause 2.0
List of Telephone Numbers And E-Mail Ids of the Members of Crisis Management Group (CMG)
of Retail SBU of HPCL at HQO is given in Annexure I.
Contact details of Chief Secretaries of individual States is given in Annexure II
90
7. Response Time:
8. Control Room:
9. Mock Drills:
Periodic inspections of the retail outlets will be carried out to check the preparedness for handling
the crisis.

91
Annexure-– A
Communication flow chart for sending information in respect of crisis at Retail SBU ROS:
Regional Manager Head Retail Zone
Govt. Bodies
/ Statutory
CGM – Special Authorities*
CGM – RU (HQO)
Projects Nodal
Retail Nodal Officer
Officer- O&D
State level
coordinator
Director – ED – Retail
Marketing
Chief Secretary
State
Jt. Secretary (M)
MOP&NG
MOP & NG
Major incidents:
(a) Fatal incident
92
Annexure– I
List of Telephone Numbers And E-Mail Ids of the Members of Crisis Management Group (CMG) OF
Retail SBU of HPCL at HQO:

G S V Prasad
1. 022-22617106 7032707369 gsvp@hpcl.in
ED Retail & Head SBU
D Ravichandran
2. 022-22692438 9591511899 ravichandrand@hpcl.in
CGM – Retail Upgradation
Atul Goel
3. 022-22637440 9953865190 agoel@hpcl.in
DGM- Auto LPG
Crisis Management Group of MOP&NG:
Name and Designation of Telephone Mobile

S.No E-mail ID Fax
Chairman & Members No. Number
Ashutosh Jindal 011-
1. - jsm.png@nic.in 23384401
Joint Secretary (Marketing) 23382418
Contact details of Retail Regional Offices:

Zone Region Regional Manager E-Mail Address Mobile
Bhatinda Rajiv Bansal rajivbansal@hpcl.in 099005-17080
Chandigarh (SLC) Gagandeep Singh Sodhi gssodhi@hpcl.in 099157-16688
NZ
Delhi (SLC) Vishal Bajpai bajpaiv@hpcl.in 089485-44544
Gurgaon Manish Tandon mtandon@hpcl.in 096500-50877
Jallandhar Manoj Kumar manojk@hpcl.in 090990-85910
Jammu Krishan Lal krishanl@hpcl.in 094649-77352
NZ Panipat Amit Moza amitmoza@hpcl.in 098189-22901
Hissar Ajay Bhardwaj ajaykb@hpcl.in 090129-00999
Shimla Kaul Bharat bkaul@hpcl.in 070421-00994
Bhubaneshwar Das Abhayankar abhayankardas@hpcl.in 077200-31709
Durgapur Subrata Chatterjee schatterjee@hpcl.in 096326-17799
Guwahati Subhra Chakraborti subhrac@hpcl.in 081978-26222
Kolkata Subhasis Mitra smitra@hpcl.in 094773-46046
EZ Ranchi Pawas pawas@hpcl.in 083788-30830
Raipur Manish Agarwal magarwal@hpcl.in 089595-91488
Sambhalpur Amulya Kumar Das amulya@hpcl.in 098312-86545
Bilaspur Aasheesh Singhal singhala@hpcl.in 098739-18681
Siliguri R. K. Barman rkbarman@hpcl.in 094374-95270
93
Aurangabad George Thomas georget@hpcl.in 094465-18406
Bhopal Atul Kumar Sharma atul@hpcl.in 070308-17222
Indore Vishal Sharma vishalsharma@hpcl.in 099899-29933
Jabalpur Subodh Choudhry subodhc@hpcl.in 084768-33833
Mumbai Saroj Kumar Behera sarojb@hpcl.in 081081-93142
WZ Nagpur Jivan Prakash jivanprakash@hpcl.in 089868-82664
Pune Rajesh Babanrao Tupkar rtupkar@hpcl.in 094230-06159
Vasco G Manjunath gmanju@hpcl.in 094490-41967
Vashi Ramesh Chandra Bagh rcbagh@hpcl.in 098265-98985
Nasik Pralay Jambhulkar phjambulkar@hpcl.in 096231-39399
Sholapur B. Ravinder banaravi@hpcl.in 090110-99998
Chennai Balaji Anandan abalaji@hpcl.in 073583-82150
Cochin Sarabjeet Singh sarabjeetsingh@hpcl.in 099031-59590
Coimbatore K V R Nagesh kvrnagesh@hpcl.in 083320-24218
Salem D Gopinath gopinath@hpcl.in 097897-34725
SZ
naveenkumarmg@hpcl.
Kozhikode M G Naveen Kumar 087629-25445
in
Madurai R Bharath rbharath@hpcl.in 094961-45333
Trichy Pithabas Sarangi sarangi@hpcl.in 094484-91918
Begusarai Barun Kumar bkumar@hpcl.in 094302-93347
NCZ
Dehradun G H V Rao ghvrao@hpcl.in 094153-44267
Lucknow Avinash Jain avijain@hpcl.in 097200-00564
Agra Rakesh Gupta rgupta@hpcl.in 098101-05551
Meerut Sanjay Nagpal sanjaynagpal@hpcl.in 070272-13377
NCZ Varanasi Vijaya Kumar crvkumar@hpcl.in 07572-041364
Kanpur Awadhesh Kumar Pandey akpandey@hpcl.in 095060-33001
Patna Praveen Mishra pmishra@hpcl.in 070911-97990
Gorakhpur Sanjay Kumar ksanjay@hpcl.in 098337-26757
Jaipur Manoj Goyal mgoyal@hpcl.in 099633-33280
Jodhpur Shalabh Raj Gupta shalabhraj@hpcl.in 073406-61609
Udaipur Vineet kumar Pohani vineetpohani@hpcl.in 089800-29189
NWZ Ahmedabad Vijay Kumar Patel vkpatel@hpcl.in 097714-78200
Rajkot Devendra Dev Sharma ddsharma@hpcl.in 090990-75891
Baroda Arvind Govil arvindgovil@hpcl.in 094298-99870
Kota Rajesh Kumar Singh rajeshks@hpcl.in 080033-53111
94
Bangalore Subhankar Dutta duttasubhankar@hpcl.in 098666-82244
Belgaum M Sandeep Reddy msreddy@hpcl.in 096521-61667
Kadapa R. Venu Madhav rvmadhav@hpcl.in 094418-86323
Mangalore M. Vasanta Rao mvasantarao@hpcl.in 090006-15999
Sec'bad(SLC-
T. Rajesh rajeshtr@hpcl.in 077200-07747
Tel'gna)
Vijayawada(SLC-
SCZ GKKV Umashankar umashankar@hpcl.in 091009-54869
AP)
venugopalmedikonda@
Vijayawada Medikonda Venu Gopal 099480-65895
hpcl.in
Visakhapatnam Ravi Shankar rspammi@hpcl.in 098362-65959
Bellary M Rajender Kumar mrkumar@hpcl.in 085004-75044
Warangal P K Viswanadham vissu@hpcl.in 098199-15509
Nellore Shyam Sunder Ammu ssammu@hpcl.in 094498-33192
95
Annexure – II
Contact details of Chief Secretaries of individual States:
S No State Chief Secretary Telephone No. FAX

1 Andhra Pradesh Ajeya Kallam 040 -23456026 23451861
2 Arunachal Pradesh Smt. Sakuntala Gamlin 0360-2212595 2212446
3 Assam Vinod Kumar Pipersenia 0361-2261120 22260900
4 Bihar Anjani Kumar Singh 0612-2215804 2217085
5 Chattisgarh Vivek Kumar Dhand 0771-2221207 2221208
6 Delhi Dr. M.M. Kutty 011-23392100 23392101
7 Goa Dharmendra Sharma 0832-2419402 2415201
8 Gujarat J. N. Singh 079-23250301 23250305
9 Haryana Depinder Singh Dhesi 0172-2740118 2740317
10 Himachal Pradesh V. C. Pharka 0177-2621022 2621813
11 Jharkhand Smt. Raj Bala Verma 0651-2400240 2400255
0191-2544338(J) 0194-2546773(s)
12 J&K Braj Raj Sharma
2546188(J) 2452356(s)
Subhash Chandra
13 Karnataka 080-22252442 22258913
Khuntia
14 Kerala Smt. Nalini Netto 0471-2333147 2327176
15 Madhya Pradesh Basant Pratap Singh 0755-2441848 2441521
16 Maharashtra Sumeet Mallick 022-22025042 22028594
17 Manipur O Naba Kishore Singh 0385-2451144 2452629
18 Meghalaya K. S. Kropha 0364-2224801 364 2225978
19 Mizoram Lalmalsawma 0389-2322411 2322745
20 Nagaland Pankaj Kumar 0370-2270082 2270057
21 Orissa Aditya Prasad Padhi 0674-2536700 2536660
22 Punjab Karan Avtar Singh 0172-2740156 2742488
23 Rajasthan Om Prakash Meena 0141-2227254 2227114
24 Sikkim Dr. A.K. Srivastava 03592-202315 204323
25 Tamil Nadu Smt. Girija Vaidyanathan 044-25671555 25672304
26 Telangana Dr. Rajiv Sharma 040-23452620 23453700
27 Tripura Yashpal Singh 0381-2413200 2324013
28 Uttar Pradesh Rahul Bhatnagar 0522-2238212 2239283
29 Uttarakhand S. Ramaswamy 0135-2712100 2712500
30 West Bengal Basudeb Banerjee 033-22145858 22144328
Contact details of Ch. Secretaries of Union Territories:
96
S.No UT Chief Secretary Telephone No. Fax
1 NCT of Delhi Vijay Kumar Dev 011-23392100 23392101
2 Pondicherry Manoj Parida 0431-2334145 2337575
Andaman &
3 Anindo Majumdar 03192- 233110 232656
Nicobar
4 Lakshdweep Neeraj Semwal 04896- 262255 262184
5 Chandigarh Parimal Rai 0172- 2740154 2740165
Daman & Diu,
0260-2230770(Daman)
6 Dadasr & nagar Prafull Patel 2230775
2642777(Silvassa)
Haveli
97
98
9 INDUSTRAIL RELATIONS
99
100
1. Industrial Relations Department:
In HPCL, emphasis is always laid on having industrial harmony which, it believes, is a pre-requisite
for sustainable growth. The focus has always been to build on positive employee relations thru’
increased dialogue & communication, employee engagement initiatives and employee wellbeing.
The Unions and workmen demonstrate their commitment to achieve organizational objectives
thru’ partnering in the various processes thereby resulting in increase in productivity, optimum
deployment of human capital and commissioning of new Units etc.
HPCL has a very strong Employee Relations platform wherein bipartite / tripartite agreements,
govern the productivity, wages and other conditions of employment. HPCL has entered in to
tripartite agreement with Chief / Regional Labour Commissioner (C) and Unions for Long
Term Settlements (Wage Revision). The various terms and conditions of employability of non-
management employees (workmen) are governed by the certified ‘Standing Orders’. HPCL has
a well-defined Productivity Incentive Scheme for non-management employees which keeps our
employees motivated for maximum productivity on a continuous basis.Regular meetings are
held with the representatives of Unions to deliberate on various challenges and opportunities
concerning Organization as well as workmen.
There are 9 unions in Marketing Division & 2 Unions each in Mumbai Refinery & Visakh Refinery
which represent non-management employees in HPCL. The SC/ST employees & OBC employees
of the Corporation have All India HP SC/ST Employees’ Welfare Association & All India HP OBC
Employees’ Welfare Association respectively. The management engages in frequent dialogues
with all the above associations in order to ensure smooth and effective Industrial Relations. The
collective bargaining is done only through the trade unions operating in the respective divisions
of the Corporation. HPCL is one of the first companies to have defined “Code of Conduct” in
recognition of trade unions, representations for the All-India Meetings, Zonal Meetings and
Location meetings.
Due to the excellent culture and relations between the Management, unions and employees,
there has not been a man-days loss on account of strikes, go-slow etc. since 1995.
With the excellent cooperation from non-management employees and the Unions, various
projects viz. Project Utkarsh in LPG, Project Utkrisht in O&D, Project Uttam in Direct Sales
SBU etc. has yielded substantial increase in Productivity.
There is a robust Performance Management System for non-management employee in order to

assess their performance as well as for their competency development and career development.
HPCL is the only organisation to have an IR Council - consisting of senior management from
Business & HR and senior office bearers from each of the Unions operating in the Corporation,
which deliberate on various issues pertaining to future challenges of the Corporation and for
coming out with meaningful suggestions. It has also formed a HPCL Trust for Promoting
Industrial Harmony in the Corporation.
With a focus on employee connect, various programmes were conducted across the locations for
which feedback received from the employees and their family members have been very positive.
The Corporation has focused programme for enhancing the leadership capabilities of our Union
Representatives.
101
2. Crisis Management Plan (CMP):
arising out of strike by officials/employees of the Corporation including strike by Contract
Labours. The plan includes:
a. Upon receipt of information about call for All India strike, refer the matter to Chief Labour
Commissioner (C)/ Regional Labour Commissioner (C) for conciliation.
b. Approach High Court to obtain injunction restraining the Unions / Association from going
on strike.
c. To advise all HR Heads to draw a contingency plan with SBU Heads to ensure maintenance
of normal operations.
d. Following activities are advised to be carried out by SBU/Location / Department Heads:
Letter to concerned State Secretary / Food and Civil

I Initiate actions as per ESMA
Supplies.
II Letter to Police Authorities Seek protection of location and for supply of products
HR Heads to co-ordinate and plan for deployment of
III Deployment retired employees / Territorial Army / Para Military /
Home Guards at critical locations
Contingency Plan to keep normal operations and
IV Draw an Action Plan
setting up of Control Rooms
V Reporting status Attendance and production to be reported shift-wise
a. Respective SBU Heads to release letters to
officers / Department Heads that no leave/tour/
training to be approved.
b. Strengthen security measures – issue guidelines.
c. Advise Department Heads to issue letters to S/G
VI Letters to be issued ‘D’ and above to assist Location-in-charge in
safety / security and operations.
d. Inform IT Department to ensure and maintain
uninterrupted services.
e. Letter for disciplinary action in the event of any
deviation from Order.
All Location-in-charge will act as Custodians and
VIII Custodian
ensure safety and security of their location.
HPCL is declared as a Public Utility Services. Accordingly, a notice is issued to employees

going on strike mentioning provision of ID Act to restrain them from going on strike pending
conciliation. Notice also clarifies about No-work No-pay and attraction of penal deductions.
e. Control Rooms: Control Rooms are set up as below:
i. Control Room at DCO, Delhi
ii. Corporate Control Room, Petroleum House, Mumbai
iii. Refineries Control Room at RCD, PH as well as at MR / VR
iv. Marketing Control Room, Hindustan Bhavan, Mumbai
102
f. Flow of communication:
i. Marketing Control Room co-ordinates information for the entire Marketing Division and
communicates appropriate information required from time to time to Corporate Control
Room. Keeps Director – Marketing appraised of developments.
ii. Refineries Control Room, RCD co-ordinates information for the two refineries and
communicates appropriate information required from time to time to Corporate Control
Room. Keeps Director – Refineries appraised of developments.
iii. Corporate Control Room co-ordinates information for the entire Corporation through
the Marketing and Refineries Control Room and communicates appropriate information
required from time to time to the Control Room at DCO, Delhi. Keeps Director – HR &
the Top Management apprised of the developments.
iv. Control Room at DCO, Delhi co-ordinates information from Corporate Control Room
and communicates appropriate information required from time to time to Ministry in
consultation with the Top Management.
In cases where strike affects normal operation at regional level, a letter is issued to respective
Regional Labour Commissioner to seize the matter in conciliation and accordingly Control
Room is setup for specific region, corresponding Head Quarters, Corporate Office and DCO.
Similar action is taken for strikes in locations, i.e., a letter is issued to concerned ALC to seize
the matter in conciliation and a Control Room set up for specific location, Zone, corresponding
Head Quarters, Corporate Office and DCO.
Flow chart for sending information in respect of strike by the employees of the corporation:
CGM - ER
Director – HR
Chief Secretary of
District Magistrate C&MD DCO
State / UT
Nodal Officer
MoPNG
Crisis Management
Group
103
3. Control Room at DCO, Delhi
Head – Control Room
Name Designation E-mail ID Direct No. Mobile No.
011-23467106,
S. K. Suri ED– Co-ordination asksuri@hpcl.in 8447880330
23480306
Control Room Members

Name Designation Mobile No. E-Mail ID
K Nagesh DGM – ER 9819839850 knagesh@hpcl.in
Saket Kamboj Officer - ER 9953171067 saket.kamboj@hpcl.in
4. Flow of Communication – All India Strike:

MoP&NG
Refinery DCO Marketing
Corporate
5. Flow of Communication –Strike @ One Marketing Location/

Refinery
MoP&NG
DCO Marketing/ Refinery
Corporate Marketing Zone/ MR/ VR
MarketingLocation
104
Following preventive measures are in place to thwart terrorist attacks in marketing locations:
• Marketing locations of HPCL (Depots, Terminals, LPG plants and Pipelines SV stations and
Control rooms) are provided with 10 feet high boundary wall topped with 2 feet concertina
coil.
• All HPCL locations are manned round the clock by security guards.
• Watch towers to keep vigil on the activities outside the boundary wall are installed at strategic
locations inside the premises.
• CCTV cameras to transmit live footages with adequate storage capacities are installed. Live
footages are monitored either by designated officer or guards at security cabin.
• Access inside the premises is regulated and from predefined gate.
• Apart from In and Out gates, one additional gate (emergency gate) for egress in the event of
any emergency is also provided. This Emergency gate is kept in locked condition and opened
fortnightly to ascertain its smooth movement. Opening of emergency gate is recorded in log
book.
• All gates are heavy in weight and made up of Iron. Boom gate barriers and speed breakers are
followed by In-gate to restrict speed.
• Many locations have Spike busters and are moved/fixed alongside of the In & Out gate after
closure of operations.
• Vehicles (TTs and LPG bullets) are allowed only after proper frisking outside the entry gate.
Gate is opened after frisking of TTs/LPG bullets.
• Cross country pipelines carrying petroleum products are underground and patrolled by line
walkers who are equipped with Global Positioning System (GPS).
• Movement of line walkers is monitored by pipeline control rooms.
• Visitors into the premises are employees, workmen and business associates. Character and
Antecedents (C&A) of Workforce provided by contractor and TT crew are got verified by
police station and records for the same are maintained. Those workmen or TT crew who
do not have C & A verification certificate are asked to submit the acknowledgement copy of
application made to police station for obtaining C&A certificate.
• Entry of employees, workmen, TT crew and business associates is after passing through Door
Frame Metal Detector (DFMD) followed by frisking with help of Hand Held Metal Detector
(HHMD).
• Business associates are allowed after prior appointment and subjected to frisking through
DFMD and HHMD. They are allowed inside the premises after issuance of visitor pass which
is either computerized or manual. Records for the same are maintained.
• All HPCL marketing locations are well illuminated to facilitate viewing in the dark. Night
vision Binoculars (NVB) have been provided.
• Apart from above, many more measures such as Night surprise inspections, Monthly fire
drills, DCMP (On-Site/Off-Site), evacuation drills, Bomb disposal drills, local security
coordination committees/Mutual Aid committees are in place.
In the event of terrorist attacks, information about attack to be conveyed to local police station/
Office of District collector/Fire brigade immediately and Standard Operating Procedures (SOP)
as enumerated in Disaster Control Plan headed by State authorities (Administration/Police)
will be activated.
105
6. Information flow in case of major incidents
106
POL Depot/ Terminal Pipe Line Station LPG Plant
Mumbai Refinery Visakh Refinery HR Dept.
Location Incharge Location Incharge Location Incharge
Control Room
Control Room
Visakh Refinery
Mumbai Refinery
0891-2894848
022-25545991
0891-2894849
022-25543994
0891-2894851
* Nodal Officer ** Nodal Officer -

Nodal Officer - Nodal Officer - -Operations & Projects & Pipe lines Nodal Officer -
Mumbai Refinery Visakh Refinery Distribution Dept. Dept. LPG Dept.
Nodal Officer -
Vijay S. Aghase V. Ratn Raj Shuvendu Gupta K. Sreenivasa Rao S.Nandi
HR Dept.
CGM- (Operations) CGM- (Operations) CGM - (O&D) CGM- Pipeline CGM -LPG
9819919330 (Mobile) 9920207833 (Mobile) 918108101220 Operations 9869274434 (Mobile)
(Mobile) 9820316644 (Mobile)
Functional
Directors
Control Room, CMD

CGM -HSE Corporate
MOPNG M. K. Surana
Secretary, MOPNG
OISD
Addl. Secretary,
MOPNG
Jt. Secretary, MOPNG

Refinery/Mktg.
Nodal Officers
SBU Name Designation Tel. No. Email ID
022-25077016 (D)
022 25541952 (D) vijaysa@hpcl.in
CGM-
V S Agashe 09819919330
Operations MR
Mumbai (Mobile)
Refinery
9920701333 ishaji@hpcl.in
Alternate: CGM-
022-25077004,
Idiculla Shaji Maintenance MR
022 25545951
022-22863607 ,
CGM- 022-22020155
V. Ratanraj ratan@hpcl.in
Operations VR 09920207933
Visakh (Mobile)
Refinery
9820390435 pvbrao@hpcl.in
Alternate CGM-
0891-2894201 ,
P. V. B. Rao Maintenance VR
0891 2577563
022 – 22617253
CGM-
Shuvendu Gupta 022 – 22618038 sgupta@hpcl.in
O & D, Opns.
918108101220
O&D
022-22637262,
Alternate CGM-
022-22624229 goudhpcl.in
C Sridhar Goud O&D, HQO
918106783939
CGM-
Projects & 022-22626516
K. Sreenivasa Rao Pipelines ksrao@hpcl.in
Pipeline 9820316644
Operations
CGM - 022-22613270
Sukumar Nandi snandi@hpcl.in
LPG Operations 9869274434
LPG
Alternate CGM- 022-22621051 smustyalwar@
Shyam Mustyalwar LPG sales 9833033533 hpcl.in
CGM-
Retail 022-22692438 ravichandrand@
D Ravichandran
Upgardation 9591511899 hpcl.in
Retails HQO
Alternate DGM- 022-22637440
agoel@hpcl.in
Atul Goel Auto LPG 9953865190
DGM- 02222750519
H L Sith hlsith@hpcl.in
Aviation 9903140170
Aviation
Alternate DGM- 022-22630277
rajendrat@hpcl.in
Rajendra Thikekar Aviation 9833452003
CGM- 022-22613482
Lubes C Madhusudan Product Supply & 022-22637157 cmadhu@hpcl.in
logistics 9930265054
107
Telephone numbers and e-mail ids of Nodal
Officer of Ministry of Petroleum & Natural Gas
Central Registry (CR), Section, Garage No. 191 13-A, Ministry of Petroleum and Natural Gas
Tel : 011-23383692 / 011-23384341
S No Name & Designation Area Contact detgails

208 (B)-A Wing, 2nd Floor,
Shastri Bhawan, New Delhi,
Shri Sandeep Poundrik
Refinery & Pipelines of Tel. : 23386935
1 Joint Secretary
IOCL, BPCL & HPCL Mobile : 99999038828
(Refinery & CVO)
Fax : 23382673
Email : jsr.png@nic.in
208 (A)- Wing, 2nd Floor,
Shri Amar Nath Tel. : 2331832
2 ONGC, OIL
Joint Secretary (E) Mobile : 9871895644
Fax : 23070562
Email : jse.png@nic.in
208 (A)-Wing, 2nd Floor,
Shri Ashish Chatterjee Tel. : 23073165
3 GAIL & CGDs
Joint Secretary (GP) Mobile : 8130127874
Fax : 23398804
Email : js.gp.png@gov.in
215 (A)-Wing, 2nd Floor,
Shri Ashutosh Jindal Marketing Installations Tel. : 23382418
4
Joint Secretary (Mktg) of IOCL, BPCL & HPCL Mobile : 7042373555
Fax : 23384401
Email : jsm.png@nic.in
Overall Coordinagtion of disaster management is done by Joint Secretaty (Marketing). The contact
information of Ashutosh Jindal, Joint Secretaty (Marketing) is given above. Other Nodal Officer under
Marketing Division and their contact derails are as below :
215 (A)-Wing, 2nd Floor, Shastri Bhawan, New Delhi,.

Tel. : 23387404
Shri K. M. Mahesh
Mobile : 9958162415
Director (LPG)
Fax : 23383585
Email : mahesh.png@nic.in
108
109
Hindustan Petroleum Corporation Limited
(A Government of India Enterprise)
Petroleum House, 17, Jamshedji Tata Road,

Churchgate, Mumbai - 400 020
Corporate HSE
110

Crisis Management Plan 2018

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Crisis Management Plan 2018

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CRISIS MANAGEMENT PLAN

Management Act (DMA), 2015 formulated provisions for better

coordination at various levels in order to ensure effective emergency

response. Locations require additional resources and external help for

mitigation of major incidents. During such disasters clear role and

responsibilities of various levels of corporation viz. Locations, Zonal and

Corporate level enables better communication and resources mobilization.

Crisis Management Plan (CMP), 2018 is a Corporation level document

for clear roles and responsibilities with communication details of Officials

of Locations, Zones, Corporate Offices and external authorities in case of

major incident/disaster, which may be natural or manmade. It is intended

to have clear role clarity at various levels, communication hierarches,

handling media and reporting to Statutory Authorities. This CMP is in

addition to location specific Emergency Response Disaster Management

I emphasis all officers should be aware of the emergency communication

channels of various internal and external agencies. Time to time updating

communication channels is also essential.

December, 2018 K. Ananda Rao

Operations, Distribution &

9 Industrial Relations Department 99

2. Objective of Crisis Management Plan (CMP):

3. Crisis Management Group (CMG):

5. Sending First Information:

6. Fire and Safety Control room to inform:

7. Nodal Officer to inform:

I. Quick Response Team(s):

II. Response Time:

III. Control Room:

Name and Designation of Mobile

Lekshman Venugopal 022-25077001

Vijay Shrikrishna Agashe

Dharmendra Kumar Sharma 022-25076495

Information to Shift Fire Safety Officer from incident site

Nodal Officer-Mumbai Refinery

Jt. Secretary (R)

CGM – Corporate HSE

MOP&NG Control Room Secretary PNG

C&MD Addl. Secretary PNG

Name and Designation of Mobile

2. Objective of Crisis Management Plan (CMP):

3. Crisis Management Group (CMG):

Executive Director – Visakh Refinery Chairman

5. Sending First Information:

6. Fire and Safety Control room to inform:

7. Nodal Officer to inform:

II. Response Time:

III. Control Room:

IV. Mock Drills:

Name and Designation of Mobile

Information to Shift Fire Safety Officer from incident site

Jt. Secretary (R)

CGM – Corporate HSE

MOP&NG Control Room Secretary PNG

C&MD Addl. Secretary PNG

Name and Designation of Mobile

2. Objective of Crisis Management Plan (CMP):

3. Crisis Management Group (CMG):

Executive Director – OD & E Chairman

5. Sending First Information:

II. Location In-charge:

III. Regional Manager (Depots) / Zonal Head - O&D (Terminals):

V. Crisis in POL Supply & Distribution:

Regional Manager (Depots) / Zonal Head - O&D (Terminals):