English for management 220669

UPC ETSEIAAT. Sept – Oct 2021

CONTEXTUALIZING BUSINESS COMMUNICATION

1. Fill in the gaps in these definitions with the words given below:

effective reach sharing communication

purpose within reduce

Business 1.___communication___  is the process of 2.__sharing_____

information between people 3. ____within_____ and outside a
company.

_______Effective____ business communication is how employees

4.

and management interact to 5.__reach____ organizational goals. Its

_____purpose_____ is to improve organizational practices and
6.

______reduce__________ errors.
7.

2. What are the 3 words in this sentence?: (first letter given)

Our goal is to increase this company’s way of sharing

information. We aim for the most E_effective,__________

B___________ C_communanicative___ available to a modern

enterprise.

English for management – Module 1. Contextualizing business communication

 English for management 220669

UPC ETSEIAAT. Sept – Oct 2021

3. Fill the gaps in the sentences below with these verbs:

executing making sending selling

presenting reaching

The importance of business communication lies in:

____Presenting_ options & new business ideas.

1.

___Sending____ plans & proposals – business writing.

2.

____Making______ decisions.
3.

___Reaching_______ agreements.
4.

___Executing___ and fulfilling orders.

5.

6. Successful ____selling_________.

7. Effective meetings.

4. Read the text below and answer the questions below:

The way we communicate with others is such a common practice that we

rarely stop and think about it. This translates into business communication
too. Organizations, after all, aren’t faceless entities, but groups of real
people. Effective communication affects processes, efficiency, and every
layer of a company. Organizations with connected employees have a spike
in productivity of up to 25%. How would a 25% productivity lift impact
your company’s success? Would you see a revenue increase? Better
customer service? Happier customers? Higher profits? All of the these
(and more)?

English for management – Module 1. Contextualizing business communication

 English for management 220669

UPC ETSEIAAT. Sept – Oct 2021

1. Why do we rarely think about communication?

Because it is

Because it is already expected to be common.

2. What is “every layer” of a company?

Employees of each position level of a company like management,

production, distribution, human resources and research and
development.

3. Why aren’t companies “faceless entities”?

Because it is still run by humans.

4. What is a “spike in productivity”?

When the maximum output of the production capacity is reached.

5. What other benefits can you imagine from Effective

communication, other than those given?

Effective communication would influence the motivation of

the employees and could also lead to becoming bound to the
company.

5. Look at and read the information in the graph below:

English for management – Module 1. Contextualizing business communication

 English for management 220669

UPC ETSEIAAT. Sept – Oct 2021

Fill in the gaps in these 2 emails using words from the box below. There are more words
than you need:

an attachment as requested don’t hesitate do you want

further assistance get back grateful for great pleasure hearing from please

re relation to discuss very impressed wondering if with regard

To: Sanjay Gulati

Subject: Investment fund for India

Dear Sanjay,

Many thanks for your email and your kind words. It was a pleasure for us to welcome you here in Dubai.

1
_____As requested________, I’m sending you a copy of our accounts as 2____an attachement__________. In
3
____hearing from_______ the Exchange, their website is www.difx.ae and this has all the information you need.

Please 4____don’t hesitate_________ to contact me if I can be of any 5 ___further assistance._________

English for management – Module 1. Contextualizing business communication

 English for management 220669

UPC ETSEIAAT. Sept – Oct 2021

Best wishes

Abu Nasser Abdullah

To: Mukesh
Subject: Accounts to Check (Dubai)

Mukesh – 6____hearing from_____your email, I contacted Mr Abdullah and he sent me their accounts. They’re
attached here.
7
____Please________have a good look and 8____get back_______________________to me if there are any issues.

9
________________________me to call a meeting with Bhakshar in a week or so to 10_______________all this?

Thanks,

Sanjay.

English for management – Module 1. Contextualizing business communication

 English for management 220669

UPC ETSEIAAT. Sept – Oct 2021

You are a manager in your business. Write an email outlining how you think your
business can improve its Business Communication (you can invent any information
about the business). Use the information from the graph above, relevant vocabulary
and your findings from reading about this subject:

Approximately 150 words

From:

Subject: Our internal communication policy

To: allmanagers@ourbusiness.com

Hi everyone,

we have grown as a company in the last few years and are reaching
new spikes. But there are still improvements we need to make. I
want to share with you the new communication policy.

We will introduce in the next days our new platform where all the
informations and news will be posted. There would be also a section
where you can connect with your colleagues from different
positions. This would also help get in touch with our colleagues who
are working remotely and vice versa.

Additionally, we also plan to organize a family party where you can

also invite your friends and family members.

Best wishes,
Name of Manager

English for management – Module 1. Contextualizing business communication

 English for management 220669

UPC ETSEIAAT. Sept – Oct 2021

https://www.nextiva.com/blog/what-is-business-communication.html

English for management – Module 1. Contextualizing business communication