CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

Unit 1
Organisation

Company structure and business ownership, Jobs and positions

A. Big companies employing a large workforce have complex internal structures, with separate
specialist departments in charge of different functions. There are nine such departments at this
company headquarters. Match each function with the department responsible for it.

Ground Plan of Headquarters

Functions
1. carries out market research
2. works with the factory unit
3. runs the mail room for all incoming and
outgoing correspondence
12. arranges delivery of goods to customers
13. organizes the activities of the sales
representatives
14. provides office services, such as typing
and photocopying
15. creates new products

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CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

4. draws up contracts 16. keeps a record of all payments made

5. operates the firm's lorries, vans and
cars
6. works to improve the firm's product
range
7. responsible for recruitment and
selection
8. pays wages and salaries
9. in charge of the welfare of employees
10. includes data processing services
11. advises on corporate regulations
and received
17. brings the firm's goods and services to
the attention of potential customers
18. organizes training courses
19. orders all supplies needed by the firm
20. organizes quality control to maintain
product standards

B. Complete the text using the verbs in the box below

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CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

C. What type of organization is each of these? Choose from the box below; then match the
terms with the picture. Which picture is at odd? Justify your answer.

Partnership Non-profit Sole trader, or corporation Public limited

organization freelancer company (PLC)

1. A group of engineers who work together to provide consultancy and design services. There
are no outside shareholders.
2. A large British engineering company with 30,000 employees. Its shares are bought and
sold on the stock market.
3. An American engineering company with outside shareholders.
4. An engineer who works by herself providing consultancy. She works from home and visits
clients in their offices.
5. They are usually managed by paid professionals, and they put a lot of efforts in fundraising,
getting people to donate money to the organization in the form of donation.

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CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

Jobs, work, and responsibilities

1. Insert job(s) or work.
a. What's the worst………………. you've ever had?
b. Choose a……………you love, and you will have to……….a day in your life. (Confucius)
c. How many different …………... does a housewife have to do?
d. Is ………….an economic or a social necessity?
e. Pleasure in the …………puts perfection in the………….. (Aristotle)
f. It’s not ……..that kills, but worry. (African proverb)

2. Think of one job for each of the following superlatives.

- best - worst environment and most stressful

- most enjoyable - most unsafe
- highest paying - most insecure

Job application process

A. Put the stages in the job application process (1-8) the most logical order.

B. Teresa Fernadez, a recent graduate, is applying for a job in marketing. Match the extracts from
documents and conversations (a-h) to the stages in the job application process (1-8).

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CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

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CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

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CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

Presentations

Presenting your company

A. Which of the suggestions do you agree with?

B. Listen to a presentation about Tara Fashions. Complete the chart

Tara Fashions
Where is the head office?
What does it sell?
Who are the customers?
Annual turnover?
Annual net profits?
Numbers of stores:
- In Spain?
- In other European cities
Strength?
Future plans?

C. Listen again. Which of the suggestions in Ex. A does the speaker follow?
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CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

D. Assessing an oral presentation

Look at the template below and apply the guidelines when rating your classmates’
presentations.
Remember: all along the course you should be ready to make a 5 minutes’
presentation on finance and/or accounting.

ORAL PRESENTATION ASSESSMENT

5 = Excellent // 4 = Very Good // 3 = Good // 2 = Fair // 1 = Needs Improvement

Criteria and Explanation Rating Score5–1

1. Organization: the way the parts of a presentation fit together.

- clear introduction - smooth transitions

- clearly stated central idea - effective conclusion
- main points supporting central idea - appropriate length
- obvious structure

2. Content: the topics included in the presentation; key concepts are important.

- content fulfills project requirement - original thinking evident

- clear information - sources varied
- significant information - sources cited properly
- up-to-date information -

3. Language: the presenter’s use of oral language throughout the report.

- clear and precise - avoids clichés, archaic forms,
redundancies
- suited to subject - standard language forms and
patterns used
- rich vocabulary -

4. Delivery: the connection between speaker and audience.

Voice
- understandable, audible,
articulate
- appropriate, varied pitch
- stress and volume appropriate
- appropriate rate
- pauses used for emphasis
Eye Contact
- maintained through most of
presentation
- spread throughout audience
Body Movement/Gestures
- appears relaxed, confident, poised
- hands and body used appropriately

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CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

SELF-STUDY

Managers, executives and directors

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CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

5.1

5.2

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CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

Meetings and presentations

Look at this rather long-winded opening address from a company's Annual General Meeting (AGM)
and fill in the gaps with words from the box. The first letter of each word is already in the text.

-articipants / -atters / -bjectives / -chedule / -chieve / -ddress / -ecommendations / -

elcoming / -elegates / -enue / -eport / -et through / -genda / -hair / -inutes / -iscuss
/ -larification / -loor / -loses / -mplement / -nterrupt / -oals / -oints / -omplaints / -
onference / -ontingency / -ontribute / -otes / -peakers / -pen / -pen-floor / -pinions
/ -resentations / -ringing up / -riority / -rogress / -ssues / -ttendance / -uestions / -
ummarizing / -upporting

I'd like to (1. o) this meeting by (2. w) you all. It's good to see so 1. o
many 2. w
3. p
(3. p) here today - in fact, this is probably the best (4. a) we've had 4. a
at a meeting for a long time - and I'd like to thank you all in 5. s
advance for (5. s) me. 6. a
7. p
Well, we've got a lot on the (6. a) and I want to make as much (7.
8. s
p) as possible in the next two hours or so. If we stick to the main
9. g
(8. s), we should (9. g) everything and (10. a) all of our (11. g) and
10. a
(12. o). I will
11. g
(13. c) the meeting, as usual, but I really hope that you will all 12. o
have something to (14. c) , and if anything needs (15. c) , please 13. c
don't hesitate to (16. i) me (although not too often, I hope: the 14. c
more (17. i) we can (18. a) today the better). 15. c
16. i
I'll be (19. b) several important (20. m) during the meeting, 17. i
beginning with those that I feel should take (21. p), before (22. s) 18. a
the main (23. p) and making (24. r). This will be followed by an 19. b
(25. o) session where you can give me your (26. o). And I'm sure 20. m
you will all be delighted to hear that after the meeting (27. c), 21. p
there will be drinks and snacks for everyone. 22. s
23. p
Mr Barker will be taking (28. n) and keeping the (29. m) of the
24. r
meeting, and I will be using these to write my (30. r) afterwards,
25. o
so if anyone has any (31. c), I suggest you talk to him and not to
26. o
me!
27. c
Now, before I get going, are there any (32. q) from the (33. f)? No? 28. n
Good. Right, well I'll begin. 29. m
30. r
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CESAG – November/February 2021_22 General Business Course - CLASS: LPSG1 F

The first point I want to (34. d) is next month's (35. c). As you 31. c
know, the 32. g
33. f
(36. v) we have chosen is the Royal Eynsham Hotel in 34. d
Oxfordshire. We've invited several (37. s) to make (38. p) on 35. c
various aspects of the trade, and we're expecting over 200 (39. d) 36. v
from our offices around Europe. Now, of course, there's always the 37. s
possibility that some major players* won't be able to make it, so 38. p
we need to make a (40. c) plan that we can (41. i) if things go 39. d
pear-shaped**... 40. c
41. i
(*major players: important people. **Pear shaped: if something
goes pear-shaped, it goes wrong. This is an informal expression)

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