Name – Shrikanth Jayaram

Roll No. – 18-F-234

Company – Talwalkars Better Value Fitness Limited

Information about the company –

Talwalkars Better Value Fitness Limited or “Talwalkars” is one of India’s largest
chains of Health clubs & Fitness Centres.
with over 150 gyms spanning 80 cities across the country & 12 gyms in Sri Lanka.
It was started in the year 1932 by Shri Vishnupant Talwalkar
Talwalkars provides a range of health solutions including Gym, Personal Training,
Nutrition Counselling, Spa, Yoga, Zumba, Aerobics, Nuform and Reduce.
Sr Criteria Weightage Weightage
No.
1 Facilities available in the club QQ

2 Behaviour & training level of staff QQ

3 Quality of Equipment 20

4 Hygiene QQ

5 Timings 10

6 Workout area - Crowding 15

7 Behaviour of other customer QQ

8 Convenience of Commute Q

9 Ancillary Services (Yoga studio, Female Trainer 15

etc.)
10 Price of Services 40

11 Ambience Q

12 National Accessibility Q

13 Brand Q

Total 100
Process Flow Chart
Information about Process
 Each club offers personal training services, personal trainers are classified as
regular, premium & super premium, the classification is done on the basis of
the training they have completed & their experience.
 All sessions are logged in our CRM system, each trainer also maintains a
session book for manually recording all the session conducted by him.
 At the end of each monthly cycle the sessions from the system are tabulated
& matched with the personal records, any discrepancy found is immediately
resolved or escalated to higher authorities.
 Each level of trainer gets commission based on his/her category. Commission
is calculated on percentage basis of the total fees paid by the client.

The Following process flow chart indicates the process followed by the
organisation to tabulate & pay the monthly commissions.

Abbreviations Used

FM – Fitness/ Floor Manager

Acct. – Branch Accountant
BM – Branch Manager
RM – Regional/ Zonal Manager
AM – Accounts Manager
SAM – Senior Accounts Manager
 PROCESS FLOW CHART

Symbol Description Time (In Mins) Distance (In

Mts)
O FM prepares monthly summary of sessions. 120
Sends data to Acct. (Online)

O Calculates cost per session & arrives at 120

commission figures for all trainers
Sends the data to BM for verification &
approval.
BM verifies the data & adds his remarks. 60

Sends to admin team in HO. (Online)

Admin team verifies the genuineness of the 120
sessions.
Sends the data to admin head. (Online)
Admin head verifies & approves.

Sends the data to Acct. (Online)

O Acct. does the accounting of the same 30

Sends the data to RM for approval

RM verifies & approves 20

Sends the data back to Acct

O Acct. prepares payment document & verifies 20

the bank details of the staff.
Send the payment document by courier to 2 days 1000+KMS
Mumbai Head office
AM verifies the document 15 mins

Sends it to SAM for final verification 30mts

SAM verifies & approves 15 mins

Sends it to Authorised signatory 1 day 50+ kms

O* AM receives signed document & processes

the payment upon availability of funds.

 - The timing & distance for this is kept blank, since it is not an independent
action, it depends on the availability of funds which may differ from club to
club.
 Summary of Process Flow Chart

Symbol # No of Times Time Distance

5 290 mins
O
9 4320 mins Between 100- 2500
kms
6 245 mins

TOTAL 4855 100-2500 kms

Recommendations:

1. In order to reduce the CT & distance, the payment document details can
be sent via email rather than by courier, this will save more than 2800
mins, the last process can be done by the AM as well.
2. Since the authorised signatory for the operations do not work from the
Head office, they need to be relocated to the Head office or authorise a
person from the head office to sign the documents – this too shall reduce
nearly 1300 hours of CT & distance from 100 + kms to a few meters.