Assignment

M.FAHAD QURESHI

08152013010

Q1. How would you characterize H-E-B’s organizational capabilities? What are the most valuable?

Answer:

1. The HEB organization calls their employees as partners, which help them motivate.
2. HEB also gave $2/hour in covid days to keep them motivated.
3. HEB only focused on 50 basic items which made their output more efficient.
4. HEB managed shelves not to be gone empty, they limited necessity food items like egg, bread,
meat and sugar should to available as per demand.
5. They were prompt in devising strategies no matter what emergency arise. They changed the
course of actions hence, they are Agile.

Q2. What are the pros and cons of in-house operations? What are the pros and cons of outsourced
operations?

Answer:

PROS OF INHOUSE OPERATIONS:

1. Cost Effective
2. Employee multi-tasking
3. Available to work immediately
4. Team building and hierarchy Management
5. Opportunities for skills and talent development
6. On time project deliveries
7. Your employees are your assets

CONS OF INHOUSE OPERATIONS

1. Takes time to assemble and develop an in-house team

2. Challenging talent acquisition
3. Expensive to maintain
PROS OF OUTSOURCED OPERATIONS

1. Cost efficient
2. Reduces talent acquiring time
3. No need for employee trainings
4. Focus on core business
5. Short term money saving

CONS OF OUTSOURCED OPERATIONS

1. Quality issues
2. Slow response time
3. Less dedication
4. Communication issues may occur if you do not meet with the outsourced person.
5. Lack understanding of business, products and projects
6. Extra costs involved in project alterations.

Q3. If you were CEO of H-E-B competitor, what are the lessons in terms of do’s and don’ts you can
learn from this case?

Answer:

DO’S

1. Plan for the future before time and plan for the worst case scenario.
2. Create a R&D department whose aim is to check competitors products and bring innovation
accordingly.
3. Making policies which benefit customer as customer runs your business ultimately.
4. Bonuses and pay upgradation of employees should be done.

DON’TS

1. Any unethical policy shouldn’t be imposed.

2. Reducing price of your product shouldn’t be done while considering competitors only.
3. Reducing or cutting of pays of employees would demotivate them and hence output would be
compromised.