BSBSUS601 Lead corporate social responsibility

Task 2 – Written Report

Task summary
This assessment is to be completed using the case study as simulated work environment. This
assessment task requires the student to develop a Corporate Social Responsibility Policy using the
case study provided and a Corporate Social Responsibility Review of an organisation he or she is
familiar with.

Required
 Access to textbooks/other learning materials
 Access to Canvas
 Computer with Microsoft Office and internet access

Timing
 Your assessor will advise you of the due date of this assessment via Canvas.

Submit
 This completed workbook.

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked
to complete further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand
any part of this task or if you have any learning issues or needs that may hinder you when attempting
any part of the assessment.

IH Sydney Training Services Pty Ltd

RTO Code: 91109 CRICOS Code: 02623G
Assessment Cover Sheet

Candidate name:

Candidate ID

Trainer’s Name:

Date Submitted:

Candidate I declare that:

declaration:  I have read and understood all the information provided in relation to
the assessment requirements to complete this unit, the instructions
and the purpose and processes of undertaking this assessment task
 This assessment is my own work and where other’s works or ideas have
been used, I have appropriately referenced or acknowledged them
 I understand that plagiarism is a serious offence that may lead to
disciplinary action.

Candidate signature:

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 Task 2 – Written Report

Part A – Corporate Social Responsibility Policy

In this task, you need to create a Corporate Social Responsibility Policy using the case study and
template provided. In your Corporate Social Responsibility Policy, you need to detail the following:

1. Describe by qualifying and quantifying the drivers for corporate social responsibility
2. List the current benefits of, and barriers to, corporate social responsibility for the organisation
3. Legislation, regulation, standards and organisational policy affecting corporate social
responsibility analysis in relation to ABC Corporation
4. List future opportunities for socially responsible practices for ABC Corporation
5. List the key stakeholders for organisational corporate social responsibility
6. Strategies on how to engage with stakeholders to develop corporate social responsibility
objectives and policy
7. Change management provisions for corporate social responsibility strategy for ABC Corporation
8. Social responsibility strategy into required organisational systems, procedures and processes
9. Describe the procedures you will in preparing and distributing documentation regarding
corporate social responsibility strategy

(Approximately 500 words)

Case Study

You have just been hired as the new Innovation Manager of ABC Corporation. You have been tasked
to create a Social Responsibility Policy for ABC Corporation. The corporation aims to go green in the
next 3 months and perform paperless transactions starting 1 August 2021.

Corporate Social Responsibility Policy

Describe by qualifying and

quantifying the drivers for
As a form of self-regulation, Corporate Social Responsibility
corporate social responsibility
(CSR) refers to voluntary business, social and environmental
actions to correctly interact with the natural environment and
stakeholders. In the CSR literature, several approaches have
been identified to measure CSR. However, most of the
previous studies used four methods extensively in order to
measure CSR, which are the disclosure method, forced-choice
questionnaire surveys, reputational indices or scales, and
single dimension-based measure.

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 the key drivers for firms becoming more socially responsible
are:

 Government legislation.

 customers’ expectations of firms.

 consumer lobby groups.

 the extent of costs involved.

 the type of industry in which they operate.

 the potential for competitive advantage.

 top-level corporate culture.

Current benefits of, and barriers to,

corporate social responsibility for
Firm-specific barriers are micro factors that are heterogeneous
the organisation
and their impact on CSR implementation could vary among
individual firms. To some extent, these barriers can be
influenced, controlled, and managed by a firm through change
management and transformation of organizational culture and
leadership.

 Lack of Resources
The lack of resources, including finances, human
capital, knowledge, and expertise, has been reported
to be a common barrier to CSR implementation. In fact,
for effective implementation of CSR in shipping, large
amount of resources is required.
 Lack of Strategic Vision
The lack of strategic vision is often attributed to the
lack of top management commitment.
 Lack of Measurement Systems
Measurement systems are required to quantify the
benefits for implementing CSR. Subsequently, they
serve as a useful tool for the evaluation and control of
CSR performances, and as a basis for rewards.

Legislation, regulation, standards It is therefore imperative to be able to identify such activity

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and organisational policy affecting and we take the view that there are three basic principles
corporate social responsibility which together comprise all CSR activity.
analysis
These are:

 Sustainability
 Accountability
 Transparency

Being a socially responsible establishment can bolster a

company's image and build its brand. Social responsibility
empowers employees to leverage the corporate resources at
their disposal to do good. Formal corporate social
responsibility programs can boost employee morale and lead
to greater productivity in the workforce.

Future opportunities for socially

responsible practices
CSR issues are expected to remain the same, though the
performance bar will continuously be raised. The
environment, poverty and social exclusion and governance,
ethics, transparency and accountability are expected to be the
dominant future CSR issues.

Specifically, the issues of the environment, human rights,

corruption, employee and community relations, philanthropy
and product quality will be the focus as they pertain to
international laws, customs, and global business practices and
societal impact.

key stakeholders for organisational

corporate social responsibility A person, group, or organization that has direct or indirect
stake in an organization because it can affect or be affected by
the organization’s actions, objectives, and policies.

Key stakeholders in a business organization include creditors,

customers, directors, employees, government (and its
agencies), owners (shareholders), suppliers, unions, and the
community from which the business draws its resources.
Although stake-holding is usually self-legitimizing (those who
judge themselves to be stakeholders are stakeholder), all
stakeholders are not the same and different stakeholders are
entitled to different considerations.

Strategies on how to engage with

stakeholders to develop corporate

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social responsibility objectives and
policy
Practical implications - Managers can adopt a stakeholder-
influenced CSR strategy to generate strong corporate
reputation to improve business performance. Regulatory
controls of CSR messages could reduce or eliminate inaccurate
and misleading information among public. Corporate social
responsibility includes the responsible business organization
with respect to stakeholders (shareholders, employees,
customers, and suppliers), the business relationship with the
state (local and national) institutions and standards, the
business as a responsible member of society in which it
operates.

Change management provisions for

corporate social responsibility
While there are many ways leaders can manage change, some
strategy
of the best change management strategies include planning,
transparency and honesty, communication, and employee
participation.

Social responsibility strategy into

required organisational systems,
Corporate social responsibility is traditionally broken into four
procedures and processes
categories: environmental, philanthropic, ethical, and
economic responsibility.

Procedures you will in preparing  Determine what makes your company unique.
and distributing documentation
regarding corporate social  Look at the gold standards for guidelines.
responsibility strategy  Engage employees.

 Consider health and safety.

 Draft it.

 Brand it.

 Establish metrics.

 Treat the program like a course of study and create a

curriculum.

Part B – Corporate Social Responsibility Review

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Choose an organisation that you are familiar with to be the subject of this task. You need to develop a
Corporate Social Responsibility Review of its operations for the past 12 months. In your review, make
sure to detail the following:

1. Procedures you followed to conduct the review of corporate social responsibility integration
with all its stakeholders.

 Build our strategy around our company's core competencies.

CSR can be both a risk mitigation strategy and an opportunity-seeking strategy, and
leaders should look for the ‘sweet spot’ within their organizations.

 Recognize issues that matter to our customers.

Consumers are rewarding socially responsible companies through brand loyalty,

making donations to charities corporations support, and purchasing products that
provide a social benefit.

 Develop CSR initiatives that make our employees proud.

Strategic companies are also using CSR programs to protect and grow their biggest
asset—their employees. “Being a good employer has always served businesses well in
terms of recruitment and retention, now those practices can also yield broader positive
business benefits,”

 Measure the ROI of our CSR efforts for the C-suite and our investors.

Evaluating CSR programs can be overwhelming, especially when initiatives can span
many different departments such as human resources, marketing, sustainability and
compliance.

 Expand our company’s definition of CSR.

Traditionally, good corporate citizenship was defined by annual giving programs, cause
marketing campaigns, and efforts aimed at reducing environmental resources.

 Be prepared for rapid response to current events and social movements.

CSR programs have the potential to bring value to business and society, but only if
done well. By aligning corporate citizenship efforts with revenue-generating activities,
you can ensure your CSR program is strategic and sustainable.

2. Strategies you used to evaluate corporate social responsibility against organisational

sustainability objectives

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 “There’s no true set of universally understood or valued criteria on how CSR programs are
measured,”
 Transparency on progress towards communicated goals
 Strategic alignment between a company’s services and their CSR work
 Buy-in from senior leadership
 Demonstrated understanding of the issues being addressed by organizations
 Community assessment such as formal or informal evaluation of an organization’s CSR
work by members of the community being served
While there’s no unified standard for measurement of CSR campaigns (in part because the
work is so different from context to context), there are few industry-standard tools out there:
 CommunityMark: A top measurement tool for community involvement
 GRI: The first global standards for sustainability reporting
 SASB: Measuring the financial impacts of sustainability
 B Corp certification: For aligning company practices to an array of CSR goals
 UN Frameworks: Global compacts such as the UN Sustainable Development Goals that
guide countries and organizations towards greater sustainability and corporate
responsibility.
 International Labor Organization supplier frameworks: For companies interested in
ensuring human rights within the supply chain

3. List of your recommended improvements to corporate social responsibility policy and practices

Align with our mission and values

There are a multitude of ways to give back and participate in our community. If wedon’t know
where to start, look for opportunities that align with our mission and values.
2. Align with our business service
Do what you do best as a company and leverage our core business service or product in a
socially responsible context.

3. Go green
There might be everyday changes that can reduce the environmental impact of our workplace,
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 such as recycling programs, waste reduction, and energy conservation. To maximize the
effectiveness of these efforts, we need buy-in and participation from employees, so make it
fun and accessible by featuring an “environmental tip of a month.”
4. Mobilize employees through a committee
Chances are there are some employees in our company who are particularly passionate about
social responsibility. Because this is an ongoing project, creating a committee that focuses on
these efforts will ensure that our company takes action regularly. Further, a committee is a
great way to engage employees through their interests.
5. Volunteering as a team building activity
Volunteering together can be a great team building activity. Consider establishing a regular
schedule for volunteer events with our team or department. Some organizations even set
aside a certain amount of hours each quarter for offsite volunteer activities. Keep in mind that
some nonprofit organizations require special clearance forms or additional training, so be sure
to plan these group events far in advance.
6. Create a dialogue
Regularly educate employees on our social responsibility program and why it’s important to
our company. Include an overview in training and communicate how employees can
participate. Just like with other culture programs we implement, use surveys to gather
feedback from employees and crowdsource ideas for future programs.

End of Assessment

Congratulations, you have completed this assessment task. Please ensure all questions are
answered and upload the following:

 This completed workbook

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