Customer Service Training Proposal

DOCUMENT HISTORY
Submitted To: Africa Baby Care
First Submission Date: 12th June 2019
Current Submission Date: 3rd July 2019
Contact Person: Mr. George Imoedemhe
Document Versions: 1.0, 2.0
Review Date: 2nd July 2019

Subsequent to a review meeting held on the 2 nd of July 2019 to acquire further details on
training requirements for Africa Baby Care, Connexus Ventures hereby submits a
summarised and conclusive proposal and invoice with respect to the training.

TRAINING SUMMARY & SCHEDULE

Total Number of Participants 15 (Fifteen)

Role(s) of Participants Sales Associates
Training Venue Lekki Store, Folashade Jacobs Street, Dreamworld
Africana Road, Lekki
Training Dates (Proposed) 14th, 21st, 28th of July 2019
Training Time/Duration 1pm to 5pm each day
Role Plays Inclusive
Games / Team Bonding On Demand
Meal/Refreshments To be provided by Client
Training Manuals Inclusive. To be provided upon completion
Participant Training Evaluation Inclusive

COURSE OUTLINE
CUSTOMER SERVICE SALES
1. Personality Assessment 1. Top tips for Sales People
2. How To Deliver Exceptional Customer 2. Asking Questions
Service 3. Closing the Sale
3. Effective Communication & Listening 4. Cross Selling and Up Selling
Skills 5. Dealing with Objections
4. Dealing with Difficult Customers 6. Product Knowledge: Features
5. Stress Management Techniques Advantages and Benefits
6. Tools of the Trade: Vocabulary, 7. Positive Body Language
Telephone, and E-mail 8. Understanding Buyer Behaviour

C o n n e x u s V e n t u r e s | 0 8 1 0 6 0 6 0 0 0 0 | C o n fi d e n t i a l | P a g e 1 | 2
COST
Item Rate Qty Cost (₦)
Customer Service & Sales Training ₦30,000/head 15 450,000.00
VAT 7.5% 1 33,750.00
Total Due 483,750.00
** Please note: 10% discount already offered per head on participants.

TERMS
Payment to be made by transfer or direct deposit to:
GTBank | Connexus Ventures | 0019662627.
70% of Total Cost shall be paid at the execution of this proposal
30% shall be paid within 3 days at the conclusion of the training sessions

PUBLICITY AND MARKETING

The Client authorizes the Trainer to utilize the Client’s logo and associated trademarks as well
as any media, photos, or footage from the any training session solely for the purpose of
marketing the Trainer’s services.

SIGN OFF
For Client, Name:

Title/Position:
Signature
:

Date:

C o n n e x u s V e n t u r e s | 0 8 1 0 6 0 6 0 0 0 0 | C o n fi d e n t i a l | P a g e 2 | 2