Change and Conflict Nursing Outcomes

Teamwork & Collaboration

Definition: Function effectively within nursing and inter- professional teams, fostering open communication, mutual
respect, and shared decision making to achieve quality patient care.

Knowledge Skills Attitudes

Describe own strengths, limitations 
and values when dealing with a
conflict situation (patient conflicts
and staff conflicts).
Analyze differences in  Discuss different types of leadership
communication style preferences
among other healthcare members
during change or conflict on a
nursing unit.
Demonstrate awareness of strengths
and limitations as a new graduate in a
conflict situation.
 Learn and identify strategies for
dealing with change and conflict.
styles, roles and intervention processes
in applying conflict resolution
principles to reach a united goal.
 Value differences and identify
opportunities to improve limitations
and strengths.
 Acknowledge the importance of
collaboration when working with a
team for effective change management
and conflict resolution.
 Value differences of opinion and
communication styles when dealing
with conflict.
 Value the importance of team work in
relationships in the workplace.

Discuss effective strategies for
communicating (active listening)
and resolving conflict.
 Patients
 Healthcare providers
 Administration
 Ancillary services
 Healthcare team members
 Understand the importance of  Contribute to resolution of conflict or
soliciting input from other team disagreement.
members to improve individual as
well as team performance.
 Understand importance of
commitment to team goals.
 Understand all individuals may not
agree but need to work together to
provide quality patient care.

QSEN Competencies
Identify system barriers (internal
and external departments) of
effective team functioning to
resolve conflict or implement
change.
 Understand and identify the  Appreciate the influences of different
importance of participating in departments and systems in achieving
designing systems that support team effective team functioning.
work.

Examine strategies for improving

systems to support team
functioning.

QSEN Competencies
 Change and Conflict Nursing Outcomes
Quality Improvement

Definition: Use data to monitor the outcome of care processes and use improvement methods to design and test changes to
continuously improve the quality and safety of healthcare systems.

Knowledge Skills Attitudes

Describe approaches of changing
processes of care on a nursing unit.
(Example: changing the nursing
care delivery system to no Nurse
techs at the bedside).
 Understand the integration of data
collection, action plan,
implementation and evaluation when
reviewing and potential
implementation of a change process.
 Identify how to locate information
about quality improvement to support
change on a nursing unit.
 Appreciate the value of Individual and
team efforts to implement change on a
nursing unit.
 Value the importance of using the
quality improvement process and
evidence based practice when
implementing change.

QSEN Competencies