LrngRequestMgmt

From: Chelsea Herron <herron_chelsea@lilly.com>

Sent: Wednesday, December 15, 2021 5:15 AM
To: LrngRequestMgmt; Goss-mattos, Casey
Subject: [External] - RE: DUE0155348

Categories: Taken - HA

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Yes, PLEASE!!!

Thank you so much, Haniff! You have solved the mystery! Great job and much appreciated! I will let my client know
that you figured this out.

Thank you so much!

Chelsea Herron
Associate Consultant, LRL, Learning & Development
Eli Lilly and Company
Lilly Corporate Center, Indianapolis IN 46285 U.S.A.
herron_chelsea@lilly.com | www.lilly.com

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From: LrngRequestMgmt <LrngRequestMgmt@conduent.com>

Sent: Tuesday, December 14, 2021 4:08 PM
To: Chelsea Herron <herron_chelsea@lilly.com>; Goss-mattos, Casey <Casey.Goss-mattos@conduent.com>
Subject: [EXTERNAL] RE: DUE0155348

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Hi Chelsea,

I did a quick investigation on the issue mentioned below, upon checking the request DUE0155348 has been processed
correctly by the processor and there is no error found on that request.
However, it seems like there is a processing error on request DUE0150440. I think the processor went in and directly
assigned and updated the due date on the items in the last tab, evidence per the User Learning Plan Audit Report
attached.

I believe we need to remove these direct assignment instances since they should all have the appropriate curricula. I will
work with @Goss-mattos, Casey or escalation to report the error.
Would you like me to submit the request to remove the direct assignment indicated in the report at this time?
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Please let me know your thoughts, Thank you.

Warmest Regards,
Haniff Abdullah
Learning Request Management (LRM)
Conduent Learning Services

muhammadhaniff.abdullah@conduent.com
www.conduent.com/learning

From: Chelsea Herron <herron_chelsea@lilly.com>

Sent: Wednesday, December 15, 2021 1:57 AM
To: LrngRequestMgmt <LrngRequestMgmt@conduent.com>
Cc: Goss-mattos, Casey <Casey.Goss-mattos@conduent.com>
Subject: [External] - DUE0155348
Importance: High

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Hi Team,

I need some help on this one. I submitted DUE0155348 myself and it looks like the work was performed
correctly. However, the course is still showing overdue on the employee’s Learning Plan. I am not sure why. The Self
QA looks good.

DUE0155348: Learner-- Danielle Conceicao Rocha Moreira (C231055)/ Course: 9365509 LRL: SSU Training Plan and
Training Log 2021-08-04 08:08:00 (1)

Is there a processing error, or did I miss something that this course would still be showing overdue for this learner?

Thanks for any help you can offer.

Chelsea Herron
Associate Consultant, LRL, Learning & Development
Eli Lilly and Company
Lilly Corporate Center, Indianapolis IN 46285 U.S.A.
herron_chelsea@lilly.com | www.lilly.com

CONFIDENTIALITY NOTICE: This email message (including all attachments) is for the sole use of the intended
recipient(s) and may contain confidential information. Any unauthorized review, use, disclosure, copying or
2
distribution is strictly prohibited. If you are not the intended recipient, please contact the sender by reply
email and destroy all copies of the original message.