Assessment Task 2.1

Assessment Task 2: Project
Project
In this assessment task, you are required to read the scenario and perform the
following activities to prepare a business requirements document.
● establish business relationship through investigation of the organisation and

interviews with client and staff
● determine and document business expectations and needs, including critical

business requirements
● work with clients and staff to gather, analyse and confirm information
contributions
● review and gain approval for system specifications.
Scenario:
Design Excellence is a small interior design business provides consultancy and

installation services specialising in kitchen and bathroom designs within the greater
Sydney region. They provide these services to both individual clients and a number of
architectural firms who subcontract projects for their clients. They have been in
operation for 12 years and have worked extensively on a wide range of contracts.
They currently promote their services via their website and social media channels
included Facebook, Twitter, and Instagram. They also advertise in selected design
magazines and on selected radio stations.
Design Excellence works with a large number of other businesses and trade
subcontractors when undertaking installation work. This includes ordering bathroom
and kitchen products, as well as installation and fitting of kitchens and bathrooms.
The organisational chart of Design Excellence is provided below:
Recently Design Excellence work premises were extensively damaged in a large fire
that started in a neighbouring business. As a result of this, the entire contents of the
building including its entire network was destroyed, and insurance costs are currently
being assessed. While some business data was lost, most of it can be recovered as
the business houses backup facilities offsite.
Because of the recent disaster, and the delays in rebuilding the old premises, Design
Excellence has found a newly refurbished premise in the surrounding area and will be
moving to these premises in the near future. The premises have already been pre-
cabled with Category 6 Ethernet cable. As this is the case, the hardware components
just need to be determined and purchased, along with any software requirements to
configure and manage the network, and to allow employees to complete their normal
work tasks.
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International College of Australia Pty Ltd T/A Western Sydney College
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You work as the IT Manager for Design Excellence and have been tasked by Terry
Jackson who is the Managing Director, to implement a network in the new premises,
so that the business can become operational as soon as possible. Your role requires
you to do business analysis for the organisation.
You have pulled some of the organisations data out of the backed-up business files.
This includes the following list of the old network components that were used prior to
the fire:
● A domain server running Windows Server 2012 R2 Standard
● Client desktop computers running Windows 7 Professional
● A router which acted as the gateway/firewall for the network
● Two 24 port switches to direct network communications
● A Network Attached Storage (NAS) that stored the business files
● Two network printers
● An Uninterrupted Power Supply (UPS)
And a network diagram of how these components fitted together:
The employees previously used the following software applications on the network:
● Microsoft Office 2013 suite
● Microsoft Project 2013 for management of projects
● Reckon One for payroll and financial requirements
● Salesforce CRM software for client management
● Adobe Reader
● Adobe suite for graphic designer requirements
● NetBeans IDE for web developer
● Autodesk AutoCad for interior designers
● Samanage for IT asset management and IT helpdesk support
While the website, the social media accounts, Intranet files, and most of the business
internal work files were backed up and can be restored, most of the applications used
by the employees and their associated files have been lost. As such, identification of
whether this software is still appropriate or whether it can be changed should be an
important priority for the project.
A summary of the main business processes includes:
● Designing kitchens and bathrooms for clients
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● Purchasing supplies which are used in the kitchen and bathroom designs
● Organising installation of kitchen and bathrooms including sub-contractors
● Normal business operations in relation to sales, marketing, HR, finance, and

administration.
A portion of the organisations Business Plan is provided below:
Mission: to provide design and installation of quality kitchens and bathrooms that
exceed customer expectations.
Vision: to become Australia’s best kitchen and bathroom designers.
Objectives: the current objectives are listed as follows:
● To deliver first-class kitchens and bathrooms
● To provide customer service excellence beyond expectations
● To be a sustainable business
Your task for this assessment is to prepare a business requirements document to:
● establish business relationship through investigation of the organisation

and interviews with client and staff
● determine and document business expectations and needs, including

critical business requirements
● work with clients and staff to gather, analyse and confirm information
contributions
● review and gain approval for system specifications.
Design Excellence has project management policies and procedures that outline the
organisational standards expected for gathering requirements, planning the project
through to implementation and to completion. A portion of the project management
work procedure for gathering and analysing requirements is provided below:
Undertaking an interview and analysing the responses
When undertaking a stakeholder interview the facilitator should develop an Interview

Agenda using the organisational template. This should be distributed to the invitees
prior to the interview time and be used by the facilitator to conduct the interview.
During the interview, the facilitator should take notes of the responses and then
analysis these using the Interview Question Analysis Document organisational
template.
Undertaking a survey and analysing the responses
When developing a survey, the facilitator should develop it using the Requirements
Survey organisational template and then distribute the survey to these stakeholders
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who will be completing it. Once the survey takers have completed the survey, they
are to return it to the facilitator who should use the Survey Analysis Document to
analyse the survey responses.
Activity 1: (Information sources)
In this activity you need to review the scenario and also interview clients and staff,
and then provide answers to the following in a word processor:
1. Provide an overview of the business including its business domain. (100-200

words expected)
Answer: Basically, after looking at the scenario I was assign as the IT manager for
designing excellence and my task was to implement a network in the new premises
where the business can become operational as soon as possible. My role in the
organizations was to analyze the business to pull the data out of the backed-up
business files. There were many network components that were used prior like using
domain server using windows 7 professional and router and switches and printer
were connected. Employees were using software applications software application
like Microsoft office 2013 and adobe reader. Same way, for designing auto-cad and
sa-manage to manage IT asset management and IT helpdesk support. While due to
heavy loss the accounts and intranet files and most of the business can be restored
or backed up or not and to identify this application are still appropriate or not for the
upcoming project.
2. Provide a summary of the old network including the hardware and software used.
(100 – 200 words expected)
Answer: In this section, I will discuss about the network including the hardware and
software used in the organizations data out of the backed-up business files. In
network there were domain server running windows server 2012 R2 standard and
also a client desktop computer running windows 7 professional and a router which
work as a gateway or firewall for the network and 24 switches port to direct network
communications using NAS and printers and UPS which helps to make us easier to
protect data with access controls which enforced by security policies. Software
components like they used in organization was all office applications like office 2013
suite Microsoft project 2013, Reckon on for payroll and salesforce CRM software for
managing client and adobe reader and adobe suite graphic designer NetBeans IDE
for developing web apps Autodesk AutoCAD for designing and Sa manage for
managing IT asset and support these tools were used for designing and managing
client and meeting the financial requirements.
3. Identify five key stakeholders (apart from yourself) that should have involvement in
this project, and what you believe their degree of involvement in this project will be.
Answer: I will list the stakeholders and for each of the stakeholders I will justify the
stakeholder involvement. I have created a table where stakeholders on one side and
level og involvement on other side:
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Stakeholders Involvement (High, Medium, Low)
General Manager Medium
Investors
High
Employees
Medium
Communities
Low
Suppliers
High
Contractors
High
4. Identify five different potential document-based information sources that might be

applicable for this project.
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Answer: In this section, I will list 5 documents from which we can gather information
about the projects like.
1. Conducting interviews and questions
2. Making goal-oriented and guiding
3. Information-oriented reference material
4. Understanding discussions
5. Learning tutorial
5. Identify what quality assurance practice you will use to determine the validity of the
information gathered.
Answer: In this section, I will need to discuss some practices which I think will make sure
that the data quality is assured. For example –
Data accuracy: Data accuracy refers to records that are free of errors and can be relied
upon as a source of information. Data accuracy is the primary and most important
component/standard in the data quality framework in data management.
Estimation: It is the last step in the data comprehension stage, in which the datasets data
quality is assessed, and potential flaws, errors, and difficulties are identified.
Planning: It is the process of creating business goals, objectives, specific projects, and
long-term operations to improve data integrity, correctness, and reliability.
6. Describe current industry accepted hardware and software and critical business
requirements that are applicable to this project including its features and capabilities.
(150 -200 words expected)
Answer: In this section, I will provide the information that is based on hardware,
software and critical business functionality or requirements. For example:
Hardware: In this section, I will come up with a list of hardware that is required for a
business to operate from a network to computer hardware perspective. For
example:
a. A server (DNS, Web etc) with latest NOS such as Windows Server 2019.
b. A client desktop (windows 7 professional) with automatic backups with options
to configure.
c. A router automatically works as basic hardware firewall.
d. Switches help in organization to communicate directly.
e. NAS helps computer data store in a server to connect network providing data
access.
f. UPS helps to provides emergency power to load.
Software: In this section, I will come up with a list of software that is required for a
business to operate computer software perspective. For example:
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a. System software and application software is required to operate.
b. CRM software which helps for managing client.
c. For designing and reading the requirements adobe reader and adobe suite is
used.
d. An open-source integrated software for application development is NetBeans
IDE.
e. For office (Reckon) helps to manage the financial requirements.
Critical Business Functionality: In this section, I will discuss some critical business
functionalities which is require for the project with it features and capabilities. For
example:
- Disaster Recovery: After a natural disaster, a cyber assault, or even a business

disruption, disaster recovery is an organization's strategy of recovering access
and functionality to its IT infrastructure.
- Facility Management: Facility management is a multidisciplinary profession that

integrates people, location, process, and technology to assure the physical
environment's operation, comfort, safety, and efficiency.
- Security: Security is a critical idea for all types and sizes of businesses because
without it, they are vulnerable to not only attacks but also the destruction of their
reputations. Security or specific subsets of security, such as network security,
are even specialized by some IT experts. To further secure our organization
from danger.
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For interviewing clients and staff, you must follow these guidelines:
● You must interview at-least one (1) client and 1 staff member. The role of
client and staff members can be played by your fellow students or staff
members from the RTO.
● Your role is to:
o establish business relationship through investigation of the

organisation and interviews with client and staff
o determine and document business expectations and needs, including

critical business requirements
o work with clients and staff to gather, analyse and confirm information
contributions
● The role of the client will be based upon the following guidelines:
o Asking your questions about the products and services provided by

the organisation.
o How the services and/or products meet current industry standards and
expectations?
o Asking you questions on quality of the services/products provided. (i.e.

how to ensure and how to maintain)
o Discussion on the client expectations brief
o The client must use plain English to interact with you throughout the
role play.
● The role of the staff i.e. Terry Jackson, who is the Managing Director, to
implement a network in the new premises, so that the business can become
operational as soon as possible will be based upon the following guidelines:
o Providing you assistance regarding the products and services

provided by the organisation.
o Providing you ideas and the client ideas/solutions and presenting

information.
o Providing you assistance with strategic and high-impact decisions in

complex situations involving variables and constraints.
o Discussing current business needs
o Discussion on business objectives
o Discussion on systems, data gathering and appropriate software

products.
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o The client must use plain English to interact with you throughout the
role play.
You must complete the meeting minutes template to record the agenda items
discussed.
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Meeting minutes template
Meeting with the client
Program/Area: Sydney Design Excellence office
Meeting Purpose: To start neighbouring business
Meeting Date: 19/06/2022
Meeting Time: 01:00 PM
Meeting Location: Sydney
Meeting Facilitator: James
Attendees: Robert, John, Karl, Paul
Minutes Issued By: John
Next Steps: (Task, assigned to, Checkpoint Date) Owner Due Date
Collect information about the services that is provided General 18/06/2022

by the organization Manager
Providing proper information about the project Executive 18/06/2022

Assistance
Assisting the project to complete the project on time Assistant 18/06/2022
Decisions Made:
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Decision 1: Clients would like to have product and service
level warranty when they purchase a kitchen or bathroom
renovation service from Design excellence.
As discussed in the class about the product and services
client is looking for the organizing and installing the
kitchen and bathrooms including the sub-contractors with
normal business operations.
Discussion: In this section, I will discuss about the excellence about the services and the
items that is provided by the company. Our discussion was about the installing new services
in different area about the kitchen and bathroom design.
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Discussion 1: To provide the high-quality service, an idea would be to change any products
which becomes faulty over time or any service such as the quality of the material turns out to
be bad.
Discussion 2: To provide different services, we decided to reduce the items which is unusual
for new operation and implementing the new technology which leads to success.
Discussion 3: To operate the technology in different way which helps our client to be easy and
to make the thing simple which may not create any complexity.
New Technical Terms
Discussion 1: New design for kitchen and bathrooms which help design excellence to
implement new network was recovering.
Discussion 2: Data backed up to keep our client was make smoother so that we will not have
any issue in any kind of disaster.
In this section, I will provide some ideas that can be discussed later on (that we have not
discussed above).
1. Extending branch of the business organization in multiple cities within the country.
2. Implementing the new technical thing and making operational cost to increase was left
for future.
Miscellaneous Items:
In this section, I will tell having new technology leads to new technical employees and expertise is require
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Meeting with the staff
Program/Area: Project for Design Excellence where it was

extensively damaged
Meeting Purpose: To recover from the disaster and installing every

hardware and configuring software
Meeting Date: 18/06/2022
Meeting Time: 04:00 PM
Meeting Location: Design Excellence Office
Meeting Facilitator: General Manager
Attendees: Director, Manager, stakeholders, employees
Minutes Issued By: Director
Next Steps: (Task, assigned to, Owner Due Date

Checkpoint Date)
To refurbished and to move to the new General 18/06/2022

premises Manager
To configure all software and manage Employees 18/06/2022

network and to purchase hardware (IT)
Decisions Made: After conducting

meeting with the stakeholder and
employees we decided to move the
office in near future.
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1. To purchase hardware components
which must need to determine and
purchased for new office spaces.
2. To configure and manage the

network and allow the employees to
complete their normal work tasks.
Discussion: (Items/Knowledge Shared)
Damaged and refurbished
To restore and recover the design and to configure entire network.
[Delays in rebuilding
To shift in the new premises in the surrounding where it is already pre-cabled with category 6 ethernet ca
PARKING LOT: To operate in different region
1. Manage an operate new office later in different region was deferred for later.
Miscellaneous Items:
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[Dealing with various topics
There were many items which we collect which was somewhat unrelated items.
Newly well furbished
It consists of many kinds of things that is difficult to put into a particular category.
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Performance Criteria/Performance Checklist
Your task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) S N/ Trainer/Assessor to complete

in this assessment task the S
(Comment and feedback to students)
participant needs to demonstrate
competency in the following critical
aspects of evidence
a) Provided an overview of the

business and its business domain
❑❑
b) Summarised the current network

❑❑
c) Identified key stakeholders and

their degree of involvement
❑❑
d) Identified what quality assurance

practices will be used to validate
❑❑
gathered data
e) Described current industry

accepted hardware and software
❑❑
including its features and
capabilities that is applicable
f) Interviewed the staff according to
the set parameters
❑❑
g) Interviewed the client according to

the set parameters
❑❑
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Activity 2: (Conduct Interview)
Note: This activity is in continuation of the previous activity
In this activity you need to review the scenario, and then develop an interview agenda
to determine possible requirements for the project and work with clients and staff to
gather, analyse and confirm information contributions. You need to select two
stakeholders that you have identified in the previous activity for the purpose of the
interview.
As per the scenario the purpose of the interview to try and identify the network for the
new premises, so that the business can become operational as soon as possible.
This can include any requirements for what hardware and software is needed, the
budget, and the time scale for the implementation. Based on the two stakeholders
identified you will need to identify 6 questions to ask them. For example, if you have
identified Terry Jackson is one of the stakeholders you might ask him questions
relating to the budget for the project, what human resources you can utilise for the
project, and when he would want it implemented by? Or if you identify one of the
managers you might ask them questions related to their software needs for their
department or individual employees, their backup requirements, or their security
requirements for files that need to be protected.
Once the interview agenda has been created you need to present the interview orally
and undertake analysis of the stakeholder responses.
For the purpose of this activity the assessor and fellow student will play the role of the
stakeholders.
1. Develop an interview agenda using the organisational template below that

includes:
● The location, date, and time of the interview
● The stakeholders who need to attend
● An introduction of what the interview is about, and what it will cover
● Six questions that can be used to during the interview to confirm with
stakeholder’s business critical factors relating to current and future
directions of the organisations network. You should use a mixture of
open and closed questions.
● A closing statement
Note: you need to provide this agenda to the assessor so they can organise an
interview time and prepare appropriate answers for the questions.
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Interview Agenda
In this section, I will explain about the interviews why it is conducted. Firstly, Design Excellence is an smal
Location: Melbourne
Date and time: 19/06/2022 Any Date 06:00 PM
Stakeholders to attend: Customer, Employees, Governments, Local communities.
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Introduction
In this section, I will explain about the primary goal of the interview is to open new offices in the
surrounding area. We are seeking for new professionals to help us enhance our organization in this
regard.
Questions
Question 1: How many users would you like connect or provide connectivity in the
new network or office?
Answer: I would like add 30 employees for every department to start the operation
as soon as possible which help to lead the organization smoothly. Before, there
were 10 no including more 20 number of employees which helps to operate and
reduce the work load and help in expanding the business indifferent region.
Question 2: Why to expand business?

Answer: To expand business in different help to grow our company rapidly which
leads to success and helps to operate in different and provides the services that is
being provided here.
Question 3: How the network was destroyed?

Answer: It was destroyed by a large fire started in a neighbouring business where
the entire contents of the building including network was destroyed.
Question 4: What is the main interview agenda?

Answer: The main interview agenda is to deliver the first-class kitchen and bathroom
designers and to provide customer service excellence beyond expectations.
Question 5: How to make it sustainable?

Answer: To be a sustainable business we are providing the best services to the
clients which and establishing business relationship through investigation of the
organization and interviews with client and staff.
Question 6: How to determine business documentation and needs?

Answer: To determine the needs we have documented our planning to different
clients to make them happy we are providing the best service and new design which
make it more attractive.
Closing statement
<< To provide design and installation of quality kitchens and bathrooms that exceed customer
expectations>>
1. Undertake the interview as per the developed interview agenda orally. You
need to:
● Conduct the interview as per the agenda
● Use listening and verbal skills to respond to feedback from the

stakeholders.
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● Use note taking skills to document the responses for the interview
questions.
2. Document and analysis data gathered during the interview using a word
processor. You need to:
● Document the response into the organisational template provided below.
● Analysis the responses and provide analysis notes on the response.

This analysis should detail whether the response is pertinent to the
project or not, and its importance if it is.
Interview Question Analysis Document
Question Response Analysis
1 30 Users In the previous office,

there were 10 users in
total. So for the new
office, there will have to
be probation of extra 20
users. So this will need
to be reflected on the
switch ports.
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Performance Criteria/Performance Checklist
Your task must address the following performance criteria/ performance
checklist.
To be assessed as satisfactory S N/ Trainer/Assessor to complete

(S) in this assessment task the S
(Comment and feedback to
participant needs to demonstrate
students)
competency in the following
critical aspects of evidence
a) Developed an interview agenda

that contains:
❑❑
● Date and location
information
● Introduction section
● Who needs to attend
● Six open and closed
questions
● Closing section
b) Orally conducted the interview
based on the agenda
❑❑
c) Used listening skills

understand feedback queries
to
❑❑
and to reply verbally during the
interview
d) Analysed the interview
responses using the template
❑❑
provided
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Activity 3: Developing a business requirements document for reviewing and
gaining approval for system specifications
Note: This activity is in continuation of the previous activities
For this task you need to develop a business requirements document on the analysis
of the data you have collected, provide an overview of important factors in the
project, and make some recommendations based on your analysis.
Using a word processor, you need to use the following organisational template and fill
in the information you have gathered over the previous tasks under the appropriate
headings and make some recommendations.
Template: Business requirements document
Business Requirements Document
[Project Name]: Design Excellence - New Network Setup in the New Location
Author: [Author Name]
Version: [Version, e.g. 0.1]
Date: [Date of last update, e.g. 1 Jan 2014]
Document ID: [Document ID]
Table of Contents
1 Executive Summary.
2 Project Description.
3 Project Scope.
3.1 In Scope.
3.2 Out of Scope.
4 Business Drivers.
4.1 Business Driver 1.
5 Current Process.
6 Proposed Process.
7 Functional Requirements.
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7.1 Priority.
7.2 Requirements Category 1 (RQC)
7.3 Requirements Category 1 (RQC)
8 Non-Functional Requirements.
9 Glossary.
10 References.
11 Appendix.
12 Document History.
13 Approval
1 Executive Summary
This Business Requirements Document (BRD) outlines the requirements of the

Design Excellence project. It contains both the functional and non-functional
requirements with an overview of the current process which is proposed once the
solution is implemented. it is used to determine to deliver the best services of quality
kitchen and bathroom at the starting point for solution design.
2 Project Description
The main purpose of the project is to deliver the first-class kitchens and bathrooms
and to provide customer service excellence beyond expectations and to be a
sustainable business.
3 Project Scope
In this section, I will be discussing the overall scope of the project. For example:
-> Working with clients and staff of the organization to collect data, analyze and
confirm information that can be used in the project.
-> Making environment friendly so that no one can distract themselves to work and
be productive.
-> Working with different vendors to provide best services to implement in network
design making data better attract client.
3.1 In Scope
In this section, I will have to provide a list of scopes. As an example,
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· Determining and documenting business expectations and requirements
including business critical requirements.
· Working with clients and staff to gather and analyze the information contribution.
· Establishing business relationship through the investigation with client and staff.
· Preparing the business requirements.
· Review and gaining approval for system specification.
3.2 Out of Scope
In this section I will have to explain what I will not do or will be covered in the project.
· Designing the new premises construction layout.
· To select the internet service provider for the organization.
· Delivering the first-class kitchens and bathroom.
· Providing services to customers.
· Being sustainable.
4 Business Drivers
This section details the “business drivers”, which are the reasons why the business is
initiating this project. Why is it being done? Some common answers are:
· Improve sales revenue
· Improve efficiency in an existing system or process
· Upgrade of an older system
· Reduce time or costs in a current process
· Regulatory or legal requirement
Subheadings may be created to expand further on this. It’s a good idea to include
numbers and targets in these subheadings, such as “aim to reduce cost of manual
effort by $500k per year” with breakdown of how this is achieved.
4.1 Business Driver 1
The major inputs and actions that drive a company's operational and financial
success are known as business drivers. Business drivers are critical variables that
influence the value of a company.
They can assist ambitious enterprises in thinking differently about their businesses and successfully
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executing long-term growth strategies. Customer, people, technology, operations, finance,
transactions, and risk are the main drivers.
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A business driver is a resource, method, or situation that is critical to a company's long-term

performance and growth. A company's business drivers must be identified, and any that are within
its control must be maximized.
5 Current Process
In this section, I simply provide a list of their actions when organization provide a
services. Mainly what are the step or how does the business operate. For example:
-> Designing kitchen and bathroom for their clients.

-> Providing customer service excellence
-> Being sustainable in business
6 Proposed Process
In this section I will be discussing bullet points about our proposed changed to the
business to deliver a better outcome as a whole. For example:
-> Design and deliver first class kitchens and bathrooms for clients as per their
requirements or as per their chosen style
-> Provide all the latest design ideas and guidelines in the website for the clients to
look into and come up with some sort of idea from which they can choose their
kitchen or bathroom design.
7 Functional Requirements
This is the main section and will detail the functional requirements of the project. The
Priority table describes what each of the priorities stand for, and each section below
includes the requirements
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In this section, I will have to come up with a list of functional requirements. For
example:
-> Upgrade the Windows Server 2012 to Windows Server 2016 or 2019.
-> Increasing the number of user connectivity options from 10 to 30 users.
-> Upgrading the Microsoft office 2013 to windows office 365.
-> In place of using router acting as a firewall using proper firewall.
7.1 Priority
The requirements in this document are divided into the following categories:
Value Rating Description
1 Critical This requirement is critical to the success of the project.

The project will not be possible without this requirement.
2 High This requirement is high priority, but the project can be

implemented at a bare minimum without this requirement.
3 Medium This requirement is somewhat important, as it provides

some value but the project can proceed without it.
4 Low This is a low priority requirement, or a “nice to have”

feature, if time and cost allow it.
5 Future This requirement is out of scope for this project, and has
been included here for a possible future release.
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7.2 Requirements Category 1 (RQC): Upgrade the Windows Server 2012 to
Windows Server 2016 or 2019.
Priority: High
Explain: In this section, I will justify why upgrading to windows server 2016 or 2019
is helpful cause running the latest version of windows server allows us to use the
latest features including the latest security features and delivers the best
performance.
7.3 Requirements Category 2 (RQC): Increasing the number of user connectivity options
from 10 to 30 users.
Priority: High
Explain: I think increasing the number of user help to be more productive as

organization is planning to expand their business in different regions, they need to
add users so before expanding adding users and making them expertise in different
area can lead to success.
7.4 Requirements Category 2 (RQC): Upgrading the Microsoft office 2013 to windows office
365.
Priority: High
Explain: Office 365 comes with several advantages, but probably the most useful is the built-in file
compatibility across all platforms.
7.5 Requirements Category 4 (RQC): In place of using router acting as a firewall using
proper firewall.
Priority: Critical
Explain: A firewall is software or firmware that protects a network against illegal access. It uses a
set of rules to evaluate incoming and outgoing traffic.
8 Non-Functional Requirements
This section includes all of the non-functional requirements for the solution, such as
processing time, concurrent users, availability, etc.
This can be filled out in a similar way to the Functional Requirements section.
RTO: 45360 | CRICOS: 03690M
ID Requirement
NFR Transformation time of the system: It might take 2- 4 weeks or maximum 6

1 weeks to complete the transformation that includes new network setup with
hardware and software.
NFR It helps to impose constraints on the design of the system.

2
NFR It helps to plan the system design phase.

3
NFR Requirements decreases development time to eliminates miscommunication.

4
RTO: 45360 | CRICOS: 03690M
9 Glossary
This section explains all of the terms and abbreviations that were used in this
document, for those who are unfamiliar with them. Not everybody who reads this
document will understand all of the terms, so this section is helpful.
Term Explanation
RAM Random Access Memory: it is a hardware computing device where

the operating system and application programs.
GHz Gigahertz: It is a frequency unit that equals one billion hertz.
Alternating current is a typical way to assess computer processing
speed.
www www: It is a collection of all Internet resources and users who employ the
Hypertext Transfer Protocol.
FB FB: Facebook is a social networking platform that allows users to connect
with friends, coworkers, and strangers online by creating free profiles.
RTO: 45360 | CRICOS: 03690M
10 References
This section contains links to all other places that were referred to in this document.
These may include:
· Documents on shared document control systems (such as SharePoint)
· Web sites
· URLs or network locations
Name Link
How to write a business requirements

document: Template, examples, tips https://rfp360.com/write-business-requir
ements-document/
How to Write a Business Plan, Step by

Step https://www.nerdwallet.com/article/small-business/bus
iness-plan/
https://www.helpscout.com/blog/good-customer-
Ways to Deliver Consistently Great service/
Customer Service
How to operate business in related to sales, marketing, HR, https://www.universalclass.com/articles/business/

finance and administrator? business-management-tools
How to design template for meeting with client and staff? https://www.nuclino.com/articles/team-meeting-
agenda-examples
11 Appendix
This section may include any other information that does not fit in the document
above. This may include:
· Details of the processes
· Analysis of existing process and benefits for the Business Drivers section.
· Any other information you might need
RTO: 45360 | CRICOS: 03690M
Beware of overloading this document with information. Preferably, any extra
documents should be created separately and linked to, rather than embedding, as it
is better for file sizes and version control.
Answer: After looking at the detailed process about the project there are many
hardware and software components which must be improved and upgraded. After
looking at the business drivers’ section that they can assist ambitious enterprises in
thinking differently about their businesses and successfully executing long-term
growth strategies. Other information that might be improved by upgrading the network
systems.
12 Document History
This section details the history of the document at each version. It’s good to know
what has changed in each version, by who, and when it happened.
Version Date Changes Author
0.1 14/06/2022 Included the network cable Your Name

choice and pricing
0.2 21/06/2022 Updated the network cable Your Name

pricing table
0.3
0.4
0.5
13 Approval from the
trainer/assessor Date:
Signature:
RTO: 45360 | CRICOS: 03690M
RTO: 45360 | CRICOS: 03690M

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Assessment Task 2: Project

● establish business relationship through investigation of the organisation and

● determine and document business expectations and needs, including critical

● review and gain approval for system specifications.

Design Excellence is a small interior design business provides consultancy and

The organisational chart of Design Excellence is provided below:

● A domain server running Windows Server 2012 R2 Standard

● Client desktop computers running Windows 7 Professional

● A router which acted as the gateway/firewall for the network

● Two 24 port switches to direct network communications

● A Network Attached Storage (NAS) that stored the business files

● Two network printers

● An Uninterrupted Power Supply (UPS)

And a network diagram of how these components fitted together:

● Microsoft Office 2013 suite

● Microsoft Project 2013 for management of projects

● Reckon One for payroll and financial requirements

● Salesforce CRM software for client management

● Adobe suite for graphic designer requirements

● NetBeans IDE for web developer

● Autodesk AutoCad for interior designers

● Samanage for IT asset management and IT helpdesk support

A summary of the main business processes includes:

● Designing kitchens and bathrooms for clients

● Organising installation of kitchen and bathrooms including sub-contractors

● Normal business operations in relation to sales, marketing, HR, finance, and

A portion of the organisations Business Plan is provided below:

Vision: to become Australia’s best kitchen and bathroom designers.

Objectives: the current objectives are listed as follows:

● To deliver first-class kitchens and bathrooms

● To provide customer service excellence beyond expectations

● establish business relationship through investigation of the organisation

● determine and document business expectations and needs, including

● review and gain approval for system specifications.

Undertaking an interview and analysing the responses

When undertaking a stakeholder interview the facilitator should develop an Interview

Undertaking a survey and analysing the responses

Activity 1: (Information sources)

1. Provide an overview of the business including its business domain. (100-200

General Manager Medium

4. Identify five different potential document-based information sources that might be

- Disaster Recovery: After a natural disaster, a cyber assault, or even a business

- Facility Management: Facility management is a multidisciplinary profession that

● Your role is to:

o establish business relationship through investigation of the

o determine and document business expectations and needs, including

o Asking your questions about the products and services provided by

o Asking you questions on quality of the services/products provided. (i.e.

o Discussion on the client expectations brief

o Providing you assistance regarding the products and services

o Providing you ideas and the client ideas/solutions and presenting

o Providing you assistance with strategic and high-impact decisions in

o Discussing current business needs

o Discussion on business objectives

o Discussion on systems, data gathering and appropriate software

Meeting with the client

Program/Area: Sydney Design Excellence office

Meeting Purpose: To start neighbouring business

Meeting Date: 19/06/2022

Meeting Time: 01:00 PM

Meeting Location: Sydney

Meeting Facilitator: James

Attendees: Robert, John, Karl, Paul

Minutes Issued By: John