3.

4 PROSES PERKHIDMATAN PENYAJIAN

1. Nyatakan dua kelebihan perkhidmatan layan diri.
i) ___________________________________________
ii) ___________________________________________

2. Jawab berdasarkan foto yang diberikan.

i) Jenis perkhidmatan yang dijalankan

___________________________________________________________

ii) Apakah yang perlu dilakukan oleh pelanggan untuk jenis perkhidmatan yang dinyatakan di 2 (i)
(boleh rujuk m/s 75)

a) ___________________________________________________________

b) ___________________________________________________________

c) ____________________________________________________________

d) ____________________________________________________________

3. Jawab berdasarkan foto yang diberikan.

Foto 1 Foto 2

i) Jenis perkhidmatan yang dijalankan

___________________________________________________________

ii) Nyatakan amalan/perkara yang perlu dilakukan oleh pramusaji semasa melayan pelanggan bagi
Foto 1 dan Foto 2

Foto 1

a)________________________________________________________________________________
__________________________________________________________________________________
b) ________________________________________________________________________________

c)________________________________________________________________________________
__________________________________________________________________________________

d)________________________________________________________________________________
__________________________________________________________________________________

Foto 2

a)________________________________________________________________________________
__________________________________________________________________________________

b) ________________________________________________________________________________

c)________________________________________________________________________________
__________________________________________________________________________________

d)________________________________________________________________________________
__________________________________________________________________________________

e)________________________________________________________________________________
__________________________________________________________________________________