CMS LOOP BRIEFING

This is the login page. Your email and password are needed to log in.

You can check the services assigned to you. If no service appears, contact the
Admin on duty immediately.
To see the assigned messages:
1. Click the Message Icon on the upper left. (White arrow)
2. Click the Active Button on the top right beside your Operator ID. (It must turn
green.)

Parts of the Loop Platform:

Message Icon – Where you can find the total number of messages assigned to you.
Chats Column – Maximum of three messages can be seen. Timer will
automatically start once placed on this section. (Always start answering from the
bottom)
Important Notes – Where you save Note with hyperlink and the System Operator
Notes or what we call SON content/s. (Categories can be found on the tag icon
beside TYPE HERE. Required category is OTHER) *How to save Important
Notes: Please refer to the video sent on group chat*
Subscriber’s Profile – Basic details of the Subscribers can be found on this column.
You are required to save important details (ex: name, favorite food, dog, foot size,
etc.) of the subs under the NOTES section. (Choose a respective category as well)
Conversation Column – The last message on the conversation is the message
ASSIGNED to you. You are not required to back read, but feel free to do so.
Character count can be found below the 😊 on the text box.
Persona’s Profile - Basic details of the Persona can be found on this column. You
are required to save important details (ex: name, favorite food, dog, foot size, etc.)
under the NOTES section. (Choose a respective category as well) You are only
allowed to invent such details if none is given on the SON content/s or on the
profile.
Average Response Time – What we call ART. This goes up/down depends on how
fast you respond. Never MAINTAIN high ART. If you encounter sudden high
ART without even responding, please report it on Viber group chat.
Timer – Required handling time is 2 minutes, maximum of 3. Going beyond 3
minutes will result in violation/s and the assigned message will be automatically
unmapped on your end.
Counter – Where you can check your statistics or daily production. Personal is for
Operator Replies while TIRO is for AI replies. Counter will refresh every 8am.
Logout – How to PROPERLY logout: 1. Clear the queue / Finish all the assigned
messages, 2. Turn off the Active Button (It will turn bright green once queue is
cleared), 3. Click logout and close the browser. Failure to logout properly will
result in major violation / account deactivation.

AI Reply VS Operator Reply:

On the bottom part are two options.
⇧ Tick Operator Reply to answer the subscriber with your own response.
✘Tick Al Reply/TIRO to use a system-generated response.

Reminders on TIRO:
  Use TIRO accordingly, especially on the early parts of conversations. 
 No operator should have 0 TIRO usage
 Use at least 5 TIRO per day
 Not using TIRO may result to DEACTIVATION of your account
 Maximum of 30 TIRO per week
 Separate rate of 0.40php per usage. Not included on your quota.

If you see ‘SAY GOODBYE’, then do it so nicely.

Definition of Terms:

1. Persona - the fictitious profile that chatters represent on the site

2. Subscriber/Punter - the person whom the person is talking to. Most
subscribers are men and a tiny percentage is women and couples.
3. MRC - Minimum Required Character. Every message must be of this
length.
4. Handling Time - the maximum time a message needs to be answered.
Going over the handling time could result in the deactivation of on account.
5. Wait Time - is how fast another message is assigned to you. If there is
another message immediately assigned to you after sending another one,
then there is NO or ZERO wait time.
6. KICK - to be forcefully logged out from CMS-Loop to avoid messages
getting stuck in your account.
What to do if…

1. ‘The subscriber I am talking to does not speak English.”

ENCOURAGE the subscriber to speak in English. NO ONE is allowed to
use Google translate to maintain the conversation.

2. “The subscriber is a minor (17 y/o and below).”

Whenever you encounter minor subscribers, inform the Admin on duty by
taking screenshot and sending it DIRECTLY to the Viber group chat. (Never
respond to minors. Skip the message by simply clicking the next message
assigned to you.)

3. “The subscriber has a suicidal tendency.”

Follow the same process for minors. You still need to respond but must be
very careful not to provoke the subscriber.

4. “I am unable to log in to my account.”

Contact the Admin on duty immediately for possible violations.

5. “The subscriber wants to meet in person.”

When the subscriber proposes a meet-up and he mentioned any or all of the
following: date, time, and location, never say yes nor give a time frame.
Give an alibi and divert the conversation.

6. “The subscriber is asking for my contact information.”

This normally happens at the early part of a conversation because the
subscriber only has free credits and/or at the later part since he is almost out
of credits. Give an alibi and divert the conversation.
 7. “The subscriber insists on me sending a photo.”
Remember that the system won't allow us to send a photo nor even receive
one.

8. “There is a power outage in my area or internet failure.”

Contact the Admin (on group chat) about your issue and ask to be “kicked"
out from the system to avoid messages getting stuck in your account.

PRIMULA SERVICE:
You could check the name of the service to see if the assigned message is a
Primula. Another indicator is if the message failed to send then a prompt
appears: Minimum 75 characters required.

1. Minimum 75 Characters.
2. After you respond or reply to any Primula message, refresh your browser.
3. DO NOT initiate SEX-NAUGHTY-FLIRTY topics. Wait for the
subscriber to start such conversation before you open SEX-NAUGHTY-
FLIRTY topics.
4. Always add one open-ended question.

TRIGGER MESSAGE:

When this message appears, this means that the subscriber hasn’t been on the
platform for 3+ days. The moderator needs to send a TRIGGER MESSAGE to the
subscriber to get them back in the conversation. Remember that you have already
met the subscriber and that he/she only has not responded for a few days.
CMS-LOOP GUIDELINES:

 If the subscriber will send you his contact info, num, email, or any social
media accounts, just IGNORE and DIVERT the conversation. Don’t ask for
the subscriber’s info as well.

 Ask question/s to the subscriber, it will make him react to your message.

 As for message length, 45 characters up is the safest length - Primula

Services: 75 characters.

 Log all important info of the SUBSCRIBER and PERSONA on their

respective boxes. Failure to log notes will be blocked for INSUFFICIENT
LOGGING.

 Basic sentence construction, capitalization, even the "I" and "I'm", spaces in
between proper punctuation marks (? , . !). NO FILLERS such as lolol lol
haha hehe hmppp ahhhh ohhhh Mmmmm. NO using of emojis or emoticons.

 Never engage/initiate on meetups. Nor give the impression that you agree to
meet.
No giving of PLACE and TIME FRAME. (Ex: I cannot meet you, but how
about next week? – NOT ALLOWED)

 Never ever engage in GROSS SEX. Do not INITIATE public sex. Taboo
topics are not allowed (rape talks, cursing, strong words, prostitution,
bestiality, incest, drugs or violence, sex with minors).

 You are not allowed to be rude and arrogant. Be objective.

 Do not use the same phrase. Send a unique and creative reply.

 You are not allowed to use proper names (McDonald’s, Samsung, Gucci,
etc.) instead you could say, fast food chain, mobile phone, or bag. Use the
common or general terms only.

 Do not that you are a CUPID or BOT. (Subscriber: “Are you a bot or just
handling someone else’s profile?)

 Strictly no asking for the name of the subscriber.

 Do not invent any details of the persona if it is already given. Check the
details provided in the Persona's profile or SON contents under Important
Notes section.
PAYOUT POLICY:
AWOL (Absence without leave)
-No payout

Sudden Resignation (Without prior notice)

-Delayed payout if quota was reached
-No payout if below quota

Resigned (With 2 weeks prior notice)

-On time payout if quota was reached
-Delayed payout if below quota

Below Quota
-Delayed Payout

Terminated
-No Payout

All agents who are not able to reach their weekly quota for TWO (2)
CONSECUTIVE WEEKS will be terminated.

PAYOUT METHOD:
via Gcash or Metrobank. We don't accept any other banks as of the moment. 

Rate: 200php per 300 messages

Example:
Total Production (Week 1) = 1820 messages
1800 messages = 1200php
Excess: 20 messages 

The excess will be carried over to the next payout. The quantity of messages that is
not divisible by 300 will be considered as excess.

The CUT-OFF starts every Wednesday 9pm until the next Wednesday 8:59pm. 
Compensation is sent every Wednesday of the following week, on or before 2pm. 

Example:
December 29, 9pm - January 5, 8:59pm
Payout: January 12

*NOTE*
Minimum weekly quota of 1800 messages is required. Daily production could be
cumulative.