Professional Documents
Culture Documents
METRICS
Case Analysis
(VIL14EDIP21-3)
By
Bikramdev Padhi/UV21001
Chandan Sinha/UV21002,
Debashreeta Swain/UV21003,
Debasmita Mishra/UV21004,
Ekankeeka Khatooa/UV21005
EPGDM – 2022
1
Table of Contents
The Problem-----------------------------------------------------------------------------------------------4
The Options-----------------------------------------------------------------------------------------------4
Evaluation-------------------------------------------------------------------------------------------------5
Contingency Plan-----------------------------------------------------------------------------------------7
2
Situation Analysis
Sachin Khandelwal, a seasoned sales professional was hired as General Manager – Sales, in
June 2015 by Swosti Foods India Private Ltd (a well-established FMCG company which had
established sales process, norms & procedures) who had over 15 years of sales & distribution
experience in FMCG sector in India. Top management of Swosti Foods wanted to improve
the implementation of monitoring and control systems for the distribution network, so
that the consumers could reliably get the entire range of Swosti products at their
nearest retail outlets, at standard prices, as per their demand.
Business Scenario
Swosti Foods had very well-established sales processes, norms and procedures, set up by
involving a very reputed consultancy firm after a lot of research and analysis. However, the
implementation of those policies and norms had not been effectively carried out across the
company’s periphery.
Work Culture
Being personally involved in assessing the teams down the line, Sachin observed that sales
team of Swosti was good intentioned, worked reasonably hard in the market, professionally
networked. People are very much limited to their individual roles & the adherence to
Leadership Style
Mr. Sachin exhibits pretty good level of Emotional Intelligence. The components of EI at
work like Self–Awareness, Self–Regulation, Motivation, Empathy & Social Skills seems
3
The Problem
How should Sachin review the current business model to reach the desired stage?
Current State – Distributor handling multiple co. products, generating business 60%
from wholesalers leading to high QD based on volume lifting
The Options
4
Criteria for Evaluation
i. Revenue Growth
Evaluation
Sales quality
OPTIONS App. Of Stringent Restructuring of
Relaxation of New KAM vertical (bal. betw
New Monitoring distribution
payment terms Facility inclusion Wholesaler &
CRITERIA Distributors policies model
Retailers)
Revenue growth Medium High High Medium Medium Very high Medium
Loss of Existing
Medium Very high Low High Very high 0 Very low
Retailers
Market Penetration Very high High Very high High High Low Medium
Effectiveness of Co.
High 0 0 Very high High Medium Very high
monitoring policies
Funds for expansion Medium High Very high Medium High Very high Low
Hiring experienced
Very high High Medium High 0 Very high 0
KAM professional
ASM Skills &
Very high Medium High High Medium Very low High
Networking
5
Recommendation
Mr. Sachin should go for appointment of new distributors who can be focus more on retail
sales rather than wholesaling. Apart from that, at few locations, Project or institutional based
Distributor can be created which can be at present looked upon by ASM which in future can
Action Plan
1. As per the understanding from the financials of HSC & KSS distributors, ROC is very
less compared to Ratio of own capital / total capital, hence a proper restructuring
planned new facility in India. The idea is not to have a distributor where new facility
is upcoming as customers in the new upcoming factory region can be serviced directly
lacunae can be jointly pin pointed & worked upon in near future. Proper monitoring &
5. Internal separate system Audit process to be implemented for all the set ups to ensure
homogeneity.
6
Contingency Plan
Retailers of the existing distributors might feel that the new distribution mgmt. process might
The new policies should also be discussed (also including the recent discussed like