9611768106

saxamy2k@gmail.
SAKSHAM com
#310 , begonia,
SHARMA Sowparnika
Purple Rose,
CUSTOMER Hoskote,
EXPERIENCE Bangalore Rural
562114
SPECIALIST Bangalore,India

ABOUT ME
Work for the organization 's growth and development with knowledge. education, skills, hardwork,
dedication and loyalty. Upgrading my knowledge and skills with time for the full fledged growth of
the organistion.

EXPERIENCE
PhonePe | 2021 - -
CX ADVISOR (Service Recovery)

• Handling 50+ "level 2 escalated" concerns from customers.

• Have maintained a customer satisfaction rating of 85 percent and above at my time here at
PhonePe.
• Well praised by my colleagues and seniors for being a quick learner and maintaining an "Average
Handling Time" better then 70 percent of the team

EDUCATION
MS Ramaiah College of Arts Science & Commerce | 2018 - 2021
Bachelor of Commerce

Graduated in 2021 with an aggregate of 75 percentage

Ramaiah folks take on audacious problems, bring imaginative new approaches to solving them, and
work collaboratively to advance knowledge and make meaningful contributions to our world.
PROJECTS
Titan Company Limited |
CRM

Participated in an active where we would measure the foot count falling into a particular store and
see how many of those would be converted into actual sales by keeping track of the data and
understanding the reasons behind it.

Other Info

Skills Languages
• Persuasive Speaking Skills English & Hindi
• Adaptability
• Ability to Use Positive Language
Others
• Effective Listening and empathy
Participated in the webinar "Investor Awareness
• Good typing skills
Program" organized by BSE - Investors
• Have knowledge of MS Office programs
protection fund, September 2020
• Proficient at drafting emails etc.

Awards
Interest • As a crew member helped organise college fest
• Video games
(xtasy 2019)
• Sports
• Mindfulness and meditation
• Was elected as the Vice-Captain of my house
• Space exploration
(2016-17).

Declaration • Reached regional level in youth parliament

I hereby declare that the information furnished
above is true to the best of my knowledge and • Been part of School athletics and cricket Team
belief. I bear the responsibility for the for five years (2012-17).
correctness of the above-mentioned particulars.

linkedin.com/in/saksham-