Diagnostics For Kodak DirectView CR 800 System 20JUL04

© EASTMAN KODAK COMPANY, 2004 HEALTH IMAGING
{Diagnostics}{Production}{HealthImaging}{ExternalAndInternal} Publication No. DG3519-1

20JUL04
Supersedes DG3519-1
25JUN02
Confidential
Restricted
Information
DIAGNOSTICS
for the
Kodak DirectView CR 800 SYSTEM
Service Code: 3519
Important
Qualified service personnel must repair this equipment.
H177_0500GC
DIAGNOSTICS
20JUL04
DG3519-1 PLEASE NOTE The information contained herein is based on the experience and knowledge relating to the
Page subject matter gained by Eastman Kodak Company prior to publication.
2 of 165
No patent license is granted by this information.
Eastman Kodak Company reserves the right to change this information without notice, and
makes no warranty, express or implied, with respect to this information. Kodak shall not be
liable for any loss or damage, including consequential or special damages, resulting from any
use of this information, even if loss or damage is caused by Kodak’s negligence or other fault.
This equipment includes parts and assemblies sensitive to damage from electrostatic
discharge. Use caution to prevent damage during all service procedures.
Table of Contents
Description Page
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Displaying the Main Screen of the Service Diagnostics . . . . . . . . . . . . . . . . . . 9
Types of Functions in the Main Screen of Diagnostics . . . . . . . . . . . . . . . . . . . 12
Checkout Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CASSETTE HANDLING AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
DUPLEX CAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Actuating the DUPLEX CAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Status of the DUPLEX CAM in the Home Position . . . . . . . . . . . . . . . 33
Status of the DUPLEX CAM in the “UNPINCH” position . . . . . . . . . . 34
Status of the DUPLEX CAM in the “HOOKS UP” position. . . . . . . . . 35
Status of the DUPLEX CAM in the “PINCH” position. . . . . . . . . . . . . 36
Status of the DUPLEX CAM in the “LATCH” position . . . . . . . . . . . . 37
Status of the DUPLEX CAM in the “UNLATCH” position. . . . . . . . . . 38
DUPLEX CAM MOTOR M1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Left ROLLER ASSEMBLY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
LIGHT SHUTTER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
CASSETTE STOP PIN AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
EXTRACTION BAR REFERENCE SENSOR S9. . . . . . . . . . . . . . . . . . . . . . . 44
EXTRACTION BAR HOOKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
CAM SENSORS S10 and S11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
BOARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
MOTION SYSTEM CONTROL (MSC) BOARD A1 . . . . . . . . . . . . . . . . . . . . . 48
MASTER CENTRAL PROCESSING UNIT (MCPU) BOARD A2 . . . . . . . . . . 51
DIGITIZER BOARD A3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
GALVO BOARD A4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
DIAGNOSTICS
20JUL04
DG3519-1 PHOTOMULTIPLIER TUBE/DATA ACQUISITION SYSTEM
Page (PMT/DAS) BOARD A5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3 of 165 SLOW SCAN CONTROLLER (SSC) BOARD A6 and COIL BOARD A7 . . . 58
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
POWER SUPPLY PS1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
TRANSFORMER T1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
UNINTERRUPTED POWER SUPPLY (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . 65
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Initialization Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Power-On Self-Test (POST) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Software Loading Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Application Software Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Dark TOUCH SCREEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Using the Error Codes to Troubleshoot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Identifying the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
10001 CASSETTE ENTRY SENSOR S1 is not blocked. . . . . . . . . . . . . . . . 74
10002 CASSETTE LOAD SENSOR S2 is not blocked. . . . . . . . . . . . . . . . . 74
10003 READER did not read the CASSETTE BAR CODE . . . . . . . . . . . . . 75
10004 CASSETTE ENTRY SENSOR S1 blocked . . . . . . . . . . . . . . . . . . . . . 76
10005 CASSETTE LOAD SENSOR S2 did not detect ejection of
CASSETTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
10006 CASSETTE REAR SENSOR S3 did not detect CASSETTE. . . . . . . 77
10007 CASSETTE REAR SENSOR S3 did not detect loading of
CASSETTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
10008 CASSETTE REAR SENSOR S3 did not clear . . . . . . . . . . . . . . . . . . 79
10009 CASSETTE LOAD SENSOR S2 did not clear . . . . . . . . . . . . . . . . . . 80
10010 LIGHT SHUTTER did not move to Home Position. . . . . . . . . . . . . . 81
10014 CASSETTE REAR SENSOR S3 blocked on load . . . . . . . . . . . . . . . 82
10016 CASSETTE REAR SENSOR S3 did not detect CASSETTE. . . . . . . 82
10017 Eject CASSETTE: Retry attempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
10019 Eject CASSETTE: Timeout error . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
10020 Malfunction at CASSETTE ENTRY SENSOR S1 . . . . . . . . . . . . . . . 85
10021 MSC BOARD A1: Software malfunction . . . . . . . . . . . . . . . . . . . . . . 85
10025 LIGHT SHUTTER did not clear trying to eject CASSETTE . . . . . . . 87
11001 DUPLEX CAM did not move to Home Position . . . . . . . . . . . . . . . . 87
11002 DUPLEX CAM did not move to “PINCH” position . . . . . . . . . . . . . . 87
11003 DUPLEX CAM did not move to “CLAMP/UNLATCH” position . . . . 88
DIAGNOSTICS
20JUL04
DG3519-1 11004 DUPLEX CAM did not move to “UNCLAMP/LATCH” position . . . . 88
Page 11005 DUPLEX CAM did not move to “UNPINCH” position . . . . . . . . . . . 88
4 of 165 11006 SENSOR S11 did not detect position of DUPLEX CAM . . . . . . . . . 88
11007 SENSOR S10 did not detect Home Position for DUPLEX CAM . . . 88
11009 DUPLEX CAM: Move failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
11010 DUPLEX CAM: Software command failed on the MSC BD. . . . . . . 89
11014 DUPLEX CAM: Timeout Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
11015 Move command failed because SLOW SCAN not at
Home Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
11016 MSC BOARD A1: Software Error for DUPLEX CAM . . . . . . . . . . . . 90
11017 MSC BOARD A1: Software Error for DUPLEX CAM . . . . . . . . . . . . 90
11018 DUPLEX CAM did not move to next position. . . . . . . . . . . . . . . . . . 90
11019 DUPLEX CAM did not move to “PINCH” position . . . . . . . . . . . . . . 90
11020 DUPLEX CAM did not move to “UNLATCH” position . . . . . . . . . . . 91
11021 DUPLEX CAM did not move to “LATCH” position . . . . . . . . . . . . . 91
11022 DUPLEX CAM did not move to “UNPINCH” position . . . . . . . . . . . 91
12001 SLOW SCAN EXTRACTION BAR did not move to Home Position 92
12002 EXTRACTION BAR REFERENCE SENSOR S9 did not actuate . . . 92
12003 PLATE PRESENT SENSOR S5 did not detect PLATE . . . . . . . . . . . 93
12004 PLATE PRESENT SENSOR S5 did not actuate . . . . . . . . . . . . . . . . 93
12005 NOSE PIECE did not engage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
12007 NOSE PIECE CLEAR SENSOR S6 did not detect NOSE PIECE . . 95
12008 NOSE PIECE SENSOR S6 did not actuate . . . . . . . . . . . . . . . . . . . . 96
12009 Caution! SLOW SCAN MOTOR drawing too much power . . . . . . . 97
12012 SLOW SCAN AY: Timeout Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
12013 Software Error in SLOW SCAN Caused Error in MSC BD . . . . . . . 98
12014 MSC BOARD A1: Software Error for SLOW SCAN . . . . . . . . . . . . . 98
12100 SLOW SCAN CONTROLLER BOARD A6: Software Error . . . . . . . . 98
12101 SLOW SCAN had a velocity malfunction during scan . . . . . . . . . . 99
12102 SLOW SCAN stopped during scan . . . . . . . . . . . . . . . . . . . . . . . . . . 99
12104 SLOW SCAN: Timeout while moving to SENSOR S9 . . . . . . . . . . . 100
12107 SLOW SCAN: +24 V DC malfunction during scan . . . . . . . . . . . . . . 100
12110 SLOW SCAN did not communicate with the MSC. . . . . . . . . . . . . . 101
12111 SLOW SCAN did not move . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
12112 SLOW SCAN did not move . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
12113 SLOW SCAN CONTROLLER BOARD A6: NVRAM malfunctioned . 101
12116 SLOW SCAN CONTROLLER BOARD A6 did not communicate
with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
DIAGNOSTICS
20JUL04
DG3519-1 12120 SLOW SCAN did not move . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Page 12121 SLOW SCAN did not move . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
5 of 165 12122 SLOW SCAN COIL BOARD A7 malfunctioned . . . . . . . . . . . . . . . . . 103
12125 SLOW SCAN COIL BOARD A7 malfunctioned . . . . . . . . . . . . . . . . . 104
12126 Caution! SLOW SCAN MOTOR is overheated . . . . . . . . . . . . . . . . . 104
with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
with MSC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
12201 SLOW SCAN CONTROLLER BOARD A6: Programming Error. . . . 105
12202 to 12260 SLOW SCAN CONTROLLER BOARD A6: Memory Error 106
12896 SLOW SCAN CONTROLLER BOARD A6: Unexpected Reset. . . . . 107
12900 SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . . 107
12908 SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 109
12911 SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry . . . . 110
12913 SSC BOARD A6: Unexpected Retry . . . . . . . . . . . . . . . . . . . . . . . . . 110
12930 SLOW SCAN: Unexpected Retry during Current Test. . . . . . . . . . . 111
12931 SLOW SCAN: Unexpected Retry during Velocity Test . . . . . . . . . . 111
12941 Unexpected Retry during Communication to MSC BD . . . . . . . . . . 112
13001 - 13008 ERASE LAMP PAIRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
13009 All ERASE LAMPS malfunctioned. See Possible Causes. . . . . . . . 113
13010 ERASE LAMP PAIRS: Timeout Error. . . . . . . . . . . . . . . . . . . . . . . . . 114
13011 Command to Erase did not occur . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
13012 MSC BOARD A1: Invalid Command for ERASE LAMPS . . . . . . . . . 114
13013 Failed to allocate RTXC timer during Erase Process.. . . . . . . . . . . 114
13899 General Erase Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
14001 SLOW SCAN: Malfunction of 24 V Power . . . . . . . . . . . . . . . . . . . . . 115
14003 CAM MOTOR M1: Low Power Malfunction . . . . . . . . . . . . . . . . . . . . 115
DIAGNOSTICS
20JUL04
DG3519-1 14005 Front DOOR Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Page 14006 DUPLEX CAM: Initialization Error . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
6 of 165 14007 NOSE PIECE not responding to Move Command . . . . . . . . . . . . . 117
14008 SLOW SCAN: Initialization Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
14009 DUPLEX CAM: Initialization Error . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
14010 Slow Scan Async Reset Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
15001 MCPU BOARD A2: Fatal Error in Software. . . . . . . . . . . . . . . . . . . . 118
15005 LASER: Reference Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
15006 Communications Error between MCPU BD A2 and GALVO BD A4 120
15007 Communications Error between MCPU BD A2 and GALVO BD A4 120
15008 Start of Scan Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
15010 LASER SHUTTER did not close . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
15011 LASER: Power is below the lower limit . . . . . . . . . . . . . . . . . . . . . . 122
15012 Communications Error between MCPU BOARD A2 and NT . . . . . 122
15013 Image Quality Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
15014 LASER did not occur. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
15015 Calibration of the CR 800 SYSTEM is not complete . . . . . . . . . . . . 123
15016 Laser power high . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
15017 PLATE: Calibration did not occur . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
15040 Communications Between MCPU and the PC . . . . . . . . . . . . . . . . . 124
15800 Last image sent again after Windows NT application software
started again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
15900 NT application did not accept the image. Transmission
automatically begins again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
16001 Calibration Error: Did not find START OF SCAN position . . . . . . . 125
16002 Calibration Error: Did not find Offset . . . . . . . . . . . . . . . . . . . . . . . . 125
16003 Calibration Error: Did not find Amplitude. . . . . . . . . . . . . . . . . . . . . 126
16004 Calibration Error: Profile of COLLECTOR out of range . . . . . . . . . 126
16005 Calibration Error: Routine did not receive image in the time
allowed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
16006 Calibration Error: Did not obtain image . . . . . . . . . . . . . . . . . . . . . . 127
16010 Possible Light Leakage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
16011 PMT High Voltage Off During Scan . . . . . . . . . . . . . . . . . . . . . . . . . . 127
16012 PMT/DAS BOARD A5: Calculation Error occurred during
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
16013 Imaging System contains out-of-range noise . . . . . . . . . . . . . . . . . 128
16014 Imaging System did not zero or PMT did not calibrate . . . . . . . . . 128
16015 Malfunctioning PMT: Gain out of range . . . . . . . . . . . . . . . . . . . . . . 129
16016 Malfunctioning PMT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
16017 Possible Light Leakage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
DIAGNOSTICS
20JUL04
DG3519-1 16018 Possible Light Leakage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Page 16019 Log Error only: No Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
7 of 165 16020 Log Error only: No Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
16021 Malfunctioning PMT1: Gain out of range . . . . . . . . . . . . . . . . . . . . . 130
19001 Log Error only: No Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
22000 MSC BOARD A1: Fatal Software Error . . . . . . . . . . . . . . . . . . . . . . . 135
22001 MSC BOARD A1: Memory did not erase during Download . . . . . . 135
22002 MSC BOARD A1: Error during download of MSC Software . . . . . . 135
22003 MSC BOARD A1: Checksum of Main Application failed. . . . . . . . . 136
22004 MSC BOARD A1: RAM Test failed . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
22008 MSC BOARD A1: Error during download of MSC Software . . . . . 137
29001-30033 MSC BOARD A1: Software malfunctioned . . . . . . . . . . . . . . 140
32001 Communications malfunctioned between MCPU and SSC BOARDS 142
32002 MSC BOARD A1: Internal Communications Error . . . . . . . . . . . . . . 142
32003 MSC BOARD A1: Internal Communications Error . . . . . . . . . . . . . . 143
32004 Communications Error between MCPU and SSC BOARDS . . . . . . 143
32005 Communications Error between MCPU and SSC BOARDS . . . . . . 143
47001 Communications to MCPU BD failed during Shut Down . . . . . . . . 144
47002 Internal communications failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
47003 Internal communications to UPS did not occur. . . . . . . . . . . . . . . . 144
47500 - 47504 Internal communications to UPS did not occur . . . . . . . . . 145
47510 - 47511 Internal communications failure to UPS1 . . . . . . . . . . . . . . 145
47520 - 47522 Internal communications failure to UPS1 . . . . . . . . . . . . . . 145
47550 The BATTERY in UPS1 is too low. A System shutdown will
occur in 1 minute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
DIAGNOSTICS
20JUL04
DG3519-1 47551 Unable to establish communications with UPS1 . . . . . . . . . . . . . . . 146
Page 47950 Log Error only: No Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
8 of 165 47951 Log Error only: No Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
49000 HARD DISK is full. DISK MANAGER not able to remove images . 147
49001 Image Files have been deleted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
55104 Could not access DB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
55108 Log Error only. No Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
55109 Log Error only. No Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Troubleshooting Image Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Image Density too Low: “Grainy Image” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Image Streaks in the Direction of the SLOW SCAN . . . . . . . . . . . . . . . . . . . . . . 153
Image Streaks in the Direction of the FAST SCAN. . . . . . . . . . . . . . . . . . . . . . . 155
Banding in the Direction of the FAST SCAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Wrong Image Aspect Ratio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
“Water Marks” in the Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Image “Tearing” or Edges Missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Noise or Wavy Lines in the Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Border on an Edge of the CASSETTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Noisy Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
No Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
DIAGNOSTICS Introduction
20JUL04
DG3519-1
Page
Section 1: Introduction
9 of 165
Displaying the Main Screen of the Service Diagnostics
Important
For systems with Software Version ≥ 4.1, you must have a “Session ID” for access to “Service
Functions” and “Diagnostics”. See SERVICE BULLETIN 843.
Table 1 Functions in the Service Diagnostics List for the CR 800 SYSTEM
Function For More Information, See:
Component Tests Page 13
Component Adjustments Page 17
Tests Page 20
Logs Page 24
Repetitive Cycles Page 26
Calibration Page 15
Miscellaneous Page 28
Note
• In this on-line Diagnostics for the Kodak DirectView CR 800 SYSTEM:
– [Button] indicates any button that you press using the Service Diagnostics.
– If the “pointing hand” icon appears when you place the cursor on a [Button], click it to
advance to more information for that [Button].
• The browser-based Diagnostics software is written in Java, uses a TCP/IP Client/Server
model, operates on the Windows NT OPERATING SYSTEM, and provides communication
with the SCAN ENGINE CONTROLLER using socket communications.
1 At the MAIN MENU, select:

• [Service Functions]
• [Diagnostics]
20JUL04
DG3519-1 2 Does the TOUCHSCREEN display the “Service Diagnostics” screen?
Page
10 of 165 Yes No
Advance to Step 5. Continue with Step 3.
3 Check that the TX and RX LEDs are blinking on the MCPU BOARD and on the
NETWORK CARD in the computer.
4 Check the IP Address of the NETWORK CARD that is connected to the MCPU BD:
a Do Step 1 again. Enter the password again.
b Select [EXIT TO DESKTOP].
c Select My Computer>Control Panel>Network>Protocols.
d Double-click “TCP/IP Protocol”.
e Select “ADAPTER [1]”.
f Check:
• IP Address: 192.168.0.1
• Subnet Mask: 255.255.255.0
• Default Gateway: 192.68.0.99
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DG3519-1
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11 of 165
5 In the “Service Diagnostics” screen, click a [Button] to see more information.

6 Right-click and select “Go back” to return to the preceding screen.
20JUL04
DG3519-1 Types of Functions in the Main Screen of Diagnostics
Page
12 of 165
20JUL04
DG3519-1 Table 2 Component Tests
Page
13 of 165 BUTTON Description
[Individual Component Control] Actuates and then displays status of the components:
• CAM MOTOR
• SLOW SCAN
• MIDDLE ROLLER
• NOSE PIECE
• LASER SHUTTER
• ERASE LAMPS
• CASSETTE DRIVE MOTOR
[Component Control: Step] Executes the sequence step by step:
1. LOAD CASSETTE
2. LOAD PLATE
3. SCAN
4. ERASE
5. EJECT PLATE
6. EJECT CASSETTE
Note
Each test displays the status of SENSORS and SWITCHES: X = blocked or actuated
20JUL04
DG3519-1
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14 of 165
20JUL04
DG3519-1 Table 3 Calibration
Page
[View Collector Profiles] Displays each COLLECTOR PROFILE for each size of
CASSETTE, including:
• Number of steps from “HOME” to “START OF SCAN”
• “OFFSET”: Number of pixels advanced from “START”, before
reading the diagnostic image
• Amplitude: Number of pixels from “OFFSET” to last pixel of the
diagnostic image
• PMT 1-5: Correction value of each PMT for gain adjustment;
For a given PMT, the higher the value, the less the gain. The
maximum value is 4095.
[Scan Calibration] • Completes the calibration of the offset and amplitude of the
GALVO.
Caution • Completes the calibration of the PHOTOMULTIPLIER TUBES
All COVERS must be (PMT).
installed when using
• Starts a COLLECTOR PROFILE for all sizes of STORAGE
this option.
PHOSPHOR PLATES.
• Allows calibration of the PLATES exposed at 15 - 25 mR.
• Displays date and time of the last successful calibration.
• Provides the ability to:
Back-up the current calibration files from the SCANNER to
the computer
Restore from the computer backup
Remove the existing calibration
• [Verify Laser Power and Stability] allows the laser to check for
a “ready condition”. In Diagnostics, laser power and stability
are not checked.
20JUL04
DG3519-1
Page
16 of 165
20JUL04
DG3519-1 Table 4 Component Adjustments
Page
17 of 165 BUTTON Description and Subordinate [BUTTONS]
[Set Extraction Bar Home] Sets and checks the home position:
• [FINE NUDGE UP], [FINE NUDGE DOWN],
[COARSE NUDGE UP], [COARSE NUDGE DOWN]
• [SAVE]: Sets the selected home position.
• [CANCEL]: Resets the home position to the last
recorded value.
[Extraction Bar Positions] Use the BUTTONS to move the EXTRACTION BAR:
• [HOME]
• [UPPER PLATE GUIDE] and [LOWER PLATE GUIDE]
• [ERASE]
• [RETURN TO HOME]
• [NUDGE UP] and [NUDGE DOWN]
20JUL04
DG3519-1 BUTTON Description and Subordinate [BUTTONS]
Page
18 of 165 [CAM Position Actuation] [Rotate CAM]
See Page 31 • [HOME CAM]
• [MIDDLE ROLLER]
• [HOOKS UP POSITION]
• [PINCH POSITION] and [UNPINCH POSITION]
• [UNLATCH POSITION] and [LATCH POSITION]
[JAM Recovery]
• [FINE JOG FORWARD] and [FINE JOG REVERSE]
• [COARSE JOG FORWARD] and [COARSE JOG
REVERSE]
• [Return PLATE to CASSETTE]
[HOME SLOW SCAN]
Note
Each adjustment displays the status of SENSORS and
SWITCHES.
X = blocked or actuated.
[Slow Scan Current Calibration] Completes the calibration of the SLOW SCAN MOTOR for
correct current at all 3 phases of the MOTOR.
[Slow Scan Preload Moves the SLOW SCAN AY to the bottom of travel. This
Adjustment] allows you to remove the EXTRACTION BAR or make a
preload adjustment to the SLOW SCAN AY.
20JUL04
DG3519-1
Page
19 of 165
20JUL04
DG3519-1 Table 5 Tests
Page
[Light Test] Checks for excessive light:
• Loads and ejects a CASSETTE.
• Allows you to actuate or deactuate the PMT High
Voltage.
• Allows you to automatically make the PMT values null.
• Tests the signal for noise.
[Slow Scan Current and
Velocity Tests] Caution
An increase in current might indicate that a bind is
occurring in the SLOW SCAN AY.
• Drives the SLOW SCAN AY to the limits in both

directions, speed is displayed.
• Displays the current.
• Displays the Start and End of Scan for reference.
• Allows a 35 x 43 cm CASSETTE to be loaded during
the test.
[Laser Power] Displays the power the LASER TUBE has emitted after it
was installed. Makes the power baseline for a new LASER
TUBE.
[Galvo Test] Actuates the LASER SHUTTER. Actuates the GALVO to
move the beam of the LASER. Entering a number between
0 and 4095 allows you to change the width of the GALVO
motion.
20JUL04
DG3519-1 BUTTON Description
Page
21 of 165 [PMT Test] Energizes the ERASE LAMPS and makes a search for
each of the PMTs to detect light. Each PMT returns a
response of either “Pass” or “Fail”.
[Galvo Plot] Displays the velocity waveform of the GALVO.
Note
This will do the setup for the GALVO without an
OSCILLOSCOPE. The screen also displays the automatic
gain control (AGC) and 2.5 V reference.
If the PLOT is not normal, adjust the GALVO BOARD.

20JUL04
DG3519-1
Page Normal GALVO PLOT
22 of 165
GALVO PLOT with too little HOOK GALVO PLOT with too much HOOK
20JUL04
DG3519-1
Page
23 of 165
20JUL04
DG3519-1 Table 6 Logs
Page
[Error Logs] Displays Error Data:
• Error code and description
• Date and time
• CASSETTE ID and scan count
Clears the Error Log.
[Error Frequency Log] Displays Error Frequency Data:
• Error code
• Error description frequency
• Date and time of last error
Sorts by Date, Error Code, or Frequency.
[Actuation Log] Displays summaries of:
• Scan Cycles: Number of times the scan cycle is
completed. The value cannot be reset.
• Batch Erase Cycles: The number of times that the
Batch Erase Function was used.
• Date last cleared
• On-time for the LASER: The value can be reset when a
new LASER is installed.
[Export Log Files] Records files onto a FLOPPY DISKETTE:
• “Actuation Logs”
• Error Logs
• Parameters of the SLOW SCAN
20JUL04
Page
25 of 165 [Clear Error Log] • Clears all the errors from the Error Logs.
• Displays the date when the Error Logs were last
cleared.
[Import Files] Records files from a FLOPPY DISKETTE onto the CR 800
SYSTEM:
“
• Actuation Logs”
• Parameters of the SLOW SCAN
20JUL04
DG3519-1
Page
26 of 165
Note
Each test displays the status of SENSORS and SWITCHES: X = blocked or actuated.
Table 7 Repetitive Cycles

BUTTON Description
[Cassette Roller Transport Test] Uses a CASSETTE to test the latch and unlatch
operation.
1. Select either:
• [CYCLE CONTINUOUSLY]
• [CYCLE GIVEN NUMBER OF TIMES]
2. If necessary, enter number of cycles for test.
3. To end the test, select [STOP].
4. Review the displayed results.
20JUL04
DG3519-1
Page BUTTON Description
27 of 165
[AutoLooper] Automatically processes the CASSETTE to check if it is
reliable:
• Complete cycle includes scan and erase.
• Processes all the CASSETTES on the LOAD BELT.
• Input of “Patient Data” disabled for the test.
• Uses all sizes of CASSETTE.
• Disables the automatic checking “Light Leak” feature,
allowing operation with the PANELS removed.
• Automatically deletes the scanned images.
• Displays status screens for the SENSORS.
• Select [GIVEN NUMBER OF TIMES] to set the
number of times to scan for each CASSETTE.
To begin:
1. Select [SCAN GIVEN NUMBER OF TIMES].
2. If necessary, enter number of scans for each
CASSETTE.
3. To end the test, select [STOP].
20JUL04
DG3519-1 Table 8 Miscellaneous
Page
28 of 165
20JUL04
Page
29 of 165 [Display Software Versions] Displays the version number of all Kodak software:
• MSC BOARD-Boot
• MSC BOARD
• MCPU BOARD
• SLOW SCAN BOARD
• CR 800: PC Application
• MIM
• Diagnostics
[Download to Circuit Boards] Downloads software to all necessary BOARDS. The
software files for the BOARDS are on the NT HARD DRIVE
to download to new BOARDS.
[System Self Test] If a failure occurs during any of the following tests, check
the error logs.
Runs the following diagnostic tests on the MCPU:
• GALVO BOARD COMMUNICATION
Checks the connection of the CABLE between the
GALVO BOARD and the MCPU BOARD. A failure
occurs if there is a problem with the CABLE.
• GALVO REFERENCE
Reads the GALVO ADC CHANNEL connected to the
GALVO reference voltage. If the reference is below
3500 ADC counts, the BOARD may not have the
correct DC power and a failure occurs.
20JUL04
Page
30 of 165 • GALVO MOTOR
If the GALVO MOTOR is not connected, the GALVO
AGC voltage reference will be high. By reading the
AGC voltage reference ADC, this test recognizes a
problem with the GALVO. If the voltage is too high, a
failure occurs.
• GALVO SWEEP
Writes values to the offset and amplitude on the
GALVO BOARD and then reads back the values. A
successful test is an indication that the REGISTERS
on the GALVO BOARD can be written to and read
from correctly. It is possible that the SWEEP function
is either occurring or not occurring.
• LASER OFFSET
When the PMT BOARD has power, and the LASER
REFERENCE is plugged in, the LASER
REFERENCE can be offset from 0 by a large
margin. Reading the LASER REFERENCE occurs
when the LASER SHUTTER is closed.
• PMT BOARD TEST
This test is similar to the “GALVO BOARD
COMMUNICATION” and “GALVO REFERENCE” test.
The test indicates if the CABLE is not connected or
the BOARD does not have power, but cannot define
which of the 2 errors occurred.
• MCPU BOARD MEMORY TEST
Writes 0xAAAA then 0x5555 to all the memory in the
image buffers and then reads the data back after
each write occurs to check for errors.
DIAGNOSTICS Checkout Procedures
20JUL04
DG3519-1
Page
Section 2: Checkout Procedures
31 of 165
CASSETTE HANDLING AY
DUPLEX CAM
Actuating the DUPLEX CAM
In the following step, see the corresponding page to study the correct system for checking the
status for each position.
Important
If the error code indicates a DUPLEX CAM malfunction, actuate the DUPLEX CAM.
1 To actuate the DUPLEX CAM, press [CAM Position Actuation].

20JUL04
DG3519-1
Page
32 of 165
Important
If the DUPLEX CAM does not move, check the DUPLEX CAM MOTOR M1.
2 Rotate the DUPLEX CAM by pressing each of the following:

a. [HOME CAM]
b. [UNPINCH POSITION]
c. [HOOKS UP POSITION]
d. [PINCH POSITION]
e. [LATCH POSITION]
f. [UNLATCH POSITION]
3 The position of the DUPLEX CAM, that is indicated by the SENSORS, is displayed.
20JUL04
DG3519-1 Status of the DUPLEX CAM in the Home Position
Page
33 of 165
Component Status Checkout
Position SENSOR LED Procedure
LEFT FRONT/MIDDLE ROLLER AY Disengaged Page 40
LIGHT SHUTTER Open S4 X Page 42
STOP PIN ARM Closed Page 43
EXTRACTION BAR Home S9 X DS28 on Page 44
EXTRACTION BAR HOOKS Down Page 45
CAM INNER SENSOR S10 S10 X DS26 on Page 46
CAM OUTER SENSOR S11 S11 X DS27 on Page 46
1 Press [HOME CAM].
Important
If the DUPLEX CAM does not move, see CASSETTE HANDLING AY.
2 In the table, for each “Component”, check that the information displayed by the TOUCH
SCREEN matches the “Status”.
3 If the status of a “Component” does not match the “Status” indicated in the table, do the
corresponding “Checkout Procedure”.
Note
• SENSOR: “X” indicates that the User Interface should display an “X” in the field
corresponding to the SENSOR.
• Motion of the left FRONT/MIDDLE ROLLER AY is determined by the status of the
MIDDLE ROLLER SOLENOID L3:
– If the SOLENOID is de-energized, both the left FRONT and MIDDLE ROLLER engage
the CASSETTE. This status is the default.
– If the SOLENOID is energized, only the left FRONT ROLLER AY engages the
CASSETTE.
• A gray field in the table indicates “Not Applicable”.
20JUL04
DG3519-1 Status of the DUPLEX CAM in the “UNPINCH” position
Page
34 of 165
LEFT FRONT/MIDDLE ROLLER AY Disengaged Page 40
STOP PIN ARM Closed Page 43
1 Press [UNPINCH POSITION].
Important
Note
20JUL04
DG3519-1 Status of the DUPLEX CAM in the “HOOKS UP” position
Page
35 of 165
LEFT FRONT/MIDDLE ROLLER AY Engaged Page 40
LIGHT SHUTTER Closed S4 Page 42
STOP PIN ARM Open* Page 43
EXTRACTION BAR HOOKS Up Page 45
CAM OUTER SENSOR S11 S11 DS27 off Page 46
1 Press [HOOKS UP POSITION].
Important
Important
• *The STOP PIN ARM will not automatically open. With the CAM in the “Hooks Up
Position”, manually rotate STOP PIN ARM clockwise to the Open Position.
20JUL04
DG3519-1 Status of the DUPLEX CAM in the “PINCH” position
Page
36 of 165
Position SENSOR LED On Procedure
STOP PIN ARM Open* Page 43
1 Press [PINCH POSITION].
Important
Important
• *The STOP PIN ARM will not automatically open. With the CAM in the “Pinch Position”,
manually rotate STOP PIN ARM clockwise to the Open Position.
20JUL04
DG3519-1 Status of the DUPLEX CAM in the “LATCH” position
Page
37 of 165
STOP PIN Open* Page 43
EXTRACTION BAR REFERENCE Home S9 X DS28 on Page 44
CAM INNER SENSOR S10 S10 DS26 off Page 46
1 Press [LATCH POSITION].
Important
Important
• *The STOP PIN ARM will not automatically open. With the CAM in the “Latch Position”,
20JUL04
DG3519-1 Status of the DUPLEX CAM in the “UNLATCH” position
Page
38 of 165
LIGHT SHUTTER Closed S4 Page 42
STOP PIN Open* Page 43
EXTRACTION BAR REFERENCE Home S9 X DS28 on Page 44
CAM INNER SENSOR S10 S10 DS26 off Page 46
1 Press [UNLATCH].
Important
Important
• *The STOP PIN ARM will not automatically open. With the CAM in the “Unlatch Position”,
20JUL04
DG3519-1 DUPLEX CAM MOTOR M1
Page
39 of 165 DUPLEX CAM
SLED CAM DUPLEX

FOLLOWER CAM
H177_3013ACC
H177_3013AC CONNECTOR MOTOR
1 Check the following mechanical systems for problems:

a Remove the SLED CAM FOLLOWER.
b Manually move the SLED, checking for binds.
c Check the DUPLEX CAM for binds.
2 Check the following electrical systems for problems:
a Check 24 V DC at the CONNECTOR of the DUPLEX CAM MOTOR M1:
• 0 V DC when the DUPLEX CAM is not moving
• 24 V DC when the DUPLEX CAM is moving
b Check the wires of the DUPLEX CAM MOTOR for breaks.
c Do the Checkout Procedure for the MOTION SYSTEM CONTROL (MSC) BOARD
A1.
20JUL04
DG3519-1 Left ROLLER ASSEMBLY
Page
40 of 165
RETURN MIDDLE
SPRINGS ROLLER AY FRONT
ROLLER AY
SLED CAM
FOLLOWER
MIDDLE
ROLLER
LINEAR
SOLENOID
SLIDES
FRONT
ROLLER
CAM
MIDDLE
ROLLER CAM
MIDDLE
ROLLER H177_2449GCA
SOLENOID H177_2449GC
1 If the left FRONT / MIDDLE ROLLER AY is engaged when it should be disengaged, do:
a Check:
• Condition of the RETURN SPRINGS
• LINEAR SLIDES for binds
• FRONT and MIDDLE ROLLER CAMS for binds
• SLED CAM FOLLOWER for binds
b Adjust the SLED CAM FOLLOWER.
c Adjust the FRONT and MIDDLE ROLLER CAMS.
20JUL04
DG3519-1 2 If the LEFT FRONT/MIDDLE ROLLER AY is disengaged when it should be engaged, do:
Page
41 of 165 a Check:
• Condition of the FRONT and MIDDLE ROLLER AY
• FRONT/MIDDLE ROLLER CAM for binds
• SLED CAM FOLLOWER for binds
b Adjust:
• SLED CAM FOLLOWER
• FRONT and MIDDLE ROLLER CAMS
c Remove the SLED CAM FOLLOWER.
d Manually move the SLED and check for binds.
3 If the LEFT MIDDLE ROLLER AY did not move with the LEFT FRONT MIDDLE
ROLLER, do:
a Check the condition of the MIDDLE ROLLER CAM AY.
b Check that the MIDDLE ROLLER SOLENOID L3 is not actuated.
20JUL04
DG3519-1 LIGHT SHUTTER
Page
42 of 165
LIGHT SHUTTER
SENSOR
H177_2450ACA
SLED CAM
H177_2451ACA
LIGHT SHUTTER H177_2450AC
H177_2451AC
FOLLOWER
1 Check the following mechanical systems for problems:

a Check the LIGHT SHUTTER AY for binds.
b Check the DUPLEX CAM for binds.
c Remove the inner SLED CAM FOLLOWER. Move the SLED and check for binds.
d Adjust the SLED CAM FOLLOWER.
a Check the condition of the LIGHT SHUTTER SENSOR S4.
b Measure the voltage at the 4-wire CONNECTOR of S4:
Meter Measurement of S4
Connections Blocked Not Blocked
+ White wire 5 V DC < 0.5 V
− Green wire DC
c Check the wires for breaks.

d Do the Checkout Procedure for the MOTION SYSTEM CONTROL (MSC) BOARD
A1.
20JUL04
DG3519-1 CASSETTE STOP PIN AY
Page
43 of 165 1 Check:
SPRING
• Condition of the SPRING
• CASSETTE STOP PIN CAM and
SHAFT for binds
• STOP PIN ARM does not bind on
the right CASSETTE GUIDE
2 Adjust:
• SLED CAM FOLLOWER
• STOP PIN MOUNT
right
CASSETTE
GUIDE
STOP PIN
MOUNT
STOP PIN
ARM
SHAFT
CASSETTE
STOP PIN CAM
H177_2452GCA
H177_2452GC
20JUL04
DG3519-1 EXTRACTION BAR REFERENCE SENSOR S9
Page
44 of 165 1 Check that the SLOW SCAN AY
EXTRACTION BAR functions correctly.
REFERENCE SENSOR
S9
2 Check the condition of the
EXTRACTION BAR REFERENCE
EXTRACTION BAR SENSOR S9.
3 Check:
SENSOR a Home position of the EXTRACTION
S9 FLAG BAR.
b Condition of the SENSOR S9
FLAG on the EXTRACTION BAR
4 Measure the voltage at SENSOR S9:
Measurement of S9 / Status
Meter of LED
Connections
Blocked Not Blocked
+ White 5 V DC / < 0.5 V DC
wire DS28 On / DS28 Off
− Green
wire
H177_3023GCA a If the measurement of SENSOR S9
H177_3023GC
is wrong, check the HARNESS of
the CASSETTE HANDLING AY.
b Do the Checkout Procedure for the
MOTION SYSTEM CONTROL
(MSC) BOARD A1.
20JUL04
DG3519-1 EXTRACTION BAR HOOKS
Page
45 of 165 1 Check:
• home position of the EXTRACTION
BAR
• HOOKS extend from the
HOOK CAM EXTRACTION BAR when you press
FOLLOWER
down on the HOOK YOKE AY
HOOK YOKE
ASSEMBLY
2 If you cannot press down on the HOOK
YOKE AY, check:
HOOK YOKE
BEARING • HOOKS on the EXTRACTION BAR
are not bent
EXTRACTION BAR
HOOKS
• HOOK LEVER for binds
• HOOK YOKE BEARING for binds
3 If the HOOKS do not appear when you
press down, check:
• HOOKS on the EXTRACTION BAR
are not bent
• HOOK LEVER for binds
HOOK LEVER
H177_3025GCA
H177_3025GC
20JUL04
DG3519-1 CAM SENSORS S10 and S11
Page
46 of 165 DUPLEX CAM ENCODER
BOARD A8
SENSOR S10
SENSOR S11
DUPLEX CAM
MOTOR M1
H177_3026ACA
H177_3026AC

a Check the condition of the SENSOR S10 and SENSOR S11.
b Measure the voltage at SENSOR S10:
Meter Measurement of S10 / Status of LED
+ PIN 3 5 V DC / DS26 On < 0.5 V DC / DS26 Off
− PIN 5
c Measure the voltage at SENSOR S11:
Meter Measurement of S11 / Status of LED
+ PIN 1 5 V DC / DS27 On < 0.5 V DC / DS27 Off
− PIN 5
d If either measurement is not correct, check the P2/J2 HARNESS.
e Do the Checkout Procedure for the MOTION SYSTEM CONTROL (MSC) BOARD
A1.
20JUL04
DG3519-1 2 Check the following mechanical systems for problems:
Page
47 of 165 a Check the DUPLEX CAM ENCODER for breaks.
b Check that the DUPLEX CAM is not loose.
c Check that the CAM MOTOR M1 functions correctly.
20JUL04
DG3519-1 BOARDS
Page
48 of 165 For more information on the BOARDS, see the publication “DIAGRAMS” DI3519-1.
MOTION SYSTEM CONTROL (MSC) BOARD A1
Purpose To check that the MSC BOARD A1 functions correctly.

Specification See the procedure.
Note • The MOTION SYSTEM CONTROL (MSC) BOARD controls most of the
electrical-mechanical functions of the CR 800 SYSTEM.
• The MSC BOARD converts the +24 V DC to +5 V DC and to
+12 V DC.
• SWITCH S1:
S1-A: Off
S1-B: Off
S1-C: Off
S1-D: On - Actuates the LEDs on the BOARD.
1 Check the INTERLOCK CIRCUIT: DS25 On
2 If a flash is not occurring at the HEARTBEAT LED DS17, check all regulated voltages on
the MSC BOARD: TP
3 Press [Display Software Versions] to check that the most recent and correct versions of
software are installed.
a If the CR 800 SYSTEM displays the message “Not Responding” for MSC BOOT /
BOARD, check the CONNECTOR P2 on the MSC BOARD.
b If the CONNECTOR P2 is correct, download the software to the MSC BOARD.
c If you cannot successfully download the software to the MSC BOARD, install a new
MSC BOARD.
20JUL04
DG3519-1 Table 9 LEDs on the MSC BOARD A1
Page
49 of 165 LED Description SENSOR
DS8 DC MOTOR 24 V SUPPLY RELAY *
DS10 MID ROLLER SOLENOID L3 *
DS11 NOSE PIECE SOLENOID *
DS12 LASER SHUTTER SOLENOID L2 *
DS14 STEPPER MOTOR 24 V SUPPLY RELAY *
DS15 SLOW SCAN 24 V SUPPLY RELAY *
DS16 LASER SHUTTER RELAY *
DS17 HEARTBEAT LED
DS18 STATUS LED
DS19 CASSETTE ENTRY SENSOR S1
DS21 CASSETTE LOAD SENSOR S2
DS22 CASSETTE REAR SENSOR S3
DS23 NOSE PIECE Engaged S7
DS24 NOSE PIECE Clear S6
DS25 INTERLOCK SWITCH S8
DS26 CAM INNER SENSOR S10
DS27 CAM OUTER SENSOR S11
DS28 EXTRACT BAR REFERENCE SENSOR S9
DS29 PLATE Present S5
20JUL04
DG3519-1 Table 10 TEST POINTS on the MSC BOARD A1
Page
50 of 165 TEST
Description Expected Signal: V DC
POINT
TP1 Ground 0
TP2 Output of 5 V REGULATOR ± 0.1 V DC
TP4 Output of accessory +5 V DC REGULATOR 4.8 - 5.1
TP5 Accessory 5 V DC after FILTER 4.8 - 5.1
TP7 Input 24 V DC Power 24 ± 1.5 V DC
TP8 12 V DC SUPPLY for DAC and Vref 12 ± 0.5 V DC
TP13 24 V DC Power Input Voltage Monitor 1.43 V when input power is 24 V.
If power decreases to 21 V DC,
then the signal decreases to 1.25
V and a “Power Fail Interrupt”
message is sent to the CPU.
Important
* The LED indicates that an output signal was sent to the RELAY or to the SOLENOID.
20JUL04
DG3519-1 MASTER CENTRAL PROCESSING UNIT (MCPU) BOARD A2
Page
51 of 165
Purpose To check that the MCPU BOARD A2 functions correctly.
Specification See the tables.
Note The MCPU BOARD A2 controls the image acquisition functions of the following
BOARDS:
• DIGITIZER BOARD A3
• GALVO BOARD A4
• PMT/DAS BOARD A5
The MCPU BD changes the input 24 V DC to the following signals:
• 5 V DC
• 3.3 V DC, Analog
• 3.3 V DC, Linear
• 12 V DC
Important
If the measurement in Step 1 is not correct, do the Checkout Procedure for the POWER
SUPPLY PS1.
1 Check for correct voltages on CONNECTOR P5:

PIN on CONNECTOR
Voltage P5
Ground Positive
+ 24 V DC 3 or 4 1 or 2
20JUL04
DG3519-1 2 Measure the following regulated voltages at the indicated TEST POINTS. If any voltage
Page does not match tolerance, install a new MCPU BOARD.
52 of 165
Meter Connections
Voltage Tolerance
Ground Positive
+ 3.3 V DC, Linear TP5 TP4 ± 0.1 V DC
+ 3.3 V DC, Analog TP5 TP21 ± 0.1 V DC
+ 5 V DC TP5 TP1 ± 0.1 V DC
+ 12 V DC TP5 TP14 ± 0.2 V DC
+ 24 V DC TP5 TP8 ± 0.5 V DC
3 If all of the regulated voltages do match tolerance, do:
a Determine if the Software Version of the MCPU BOARD A2 is correct.
b If the TOUCH SCREEN displays “Not Responding”, check the communications
between the MCPU BOARD A2 and the INTERNAL COMMUNICATIONS NETWORK
CARD for problems.
c Download the MCPU Software to the MCPU BOARD.
d If you cannot successfully download the MCPU Software, install a new MCPU
BOARD.
20JUL04
DG3519-1 DIGITIZER BOARD A3
Page
53 of 165
Purpose To check that the DIGITIZER BOARD A3 functions correctly.
Note The DIGITIZER BOARD A3 receives the image data from the PMT/DAS BOARD
A4. The DIGITIZER BOARD changes the input 24 V DC to 5 V DC.
Important
If the measurement in Step 1 is not correct, do the Checkout Procedure for the POWER
SUPPLY PS1.

CONNECTOR P2
Voltage
Ground Positive
+ 24 V DC 2 1
2 Measure the following regulated voltages at the indicated TEST POINTS. If any of the
voltages do not match tolerance, install a new PMT/DAS BOARD.
Meter Connections
Voltage Tolerance
Ground Positive
+ 5 V DC TP2 TP3 ± 0.1 V DC
+ 24 V DC TP2 TP1 ± 2.5 V DC
20JUL04
DG3519-1 GALVO BOARD A4
Page
54 of 165
Purpose To check that the GALVO BOARD A4 functions correctly.
Note The GALVO BOARD A4 sends signals to control the GALVO MOTOR. The GALVO
BOARD changes the 24 V DC:
• + 15 V DC
• + 10 V DC
• + 5 V DC
The GALVO BOARD changes - 24 V DC into - 15 V DC.
Important
If either measurement in Step 1 is not correct, do the Checkout Procedure for the POWER
SUPPLY PS1.

PIN on CONNECTOR
Voltage P2
Ground Positive
+ 24 V DC 2 1
− 24 V DC 2 5
20JUL04
DG3519-1 2 Check the regulated voltages:
Page
55 of 165 Meter Connections
Voltage Tolerance
Ground Positive
+ 15 V DC TP1 TP5 ± 0.25 V DC
− 15 V DC TP1 TP6 ± 0.25 V DC
+ 10 V DC* TP1 TP13 ± 0.1 V DC
+ 5 V DC TP1 TP15 ± 0.1 V DC
Note
* To check the +10 V DC, do the adjustment for GALVO BOARD.
3 If any of the voltages do not match specifications, install a new GALVO BOARD.
20JUL04
DG3519-1 PHOTOMULTIPLIER TUBE/DATA ACQUISITION SYSTEM
Page
56 of 165 (PMT/DAS) BOARD A5
Purpose To check that the PHOTOMULTIPLIER TUBE (PMT) / DATA ACQUISITION

SYSTEM (DAS) BOARD A5 functions correctly.
Note The PMT/DAS BOARD A5:
• Amplifies, adds, and filters the outputs of the PMTs
• Changes the 24 V DC to the voltages indicated in the table at right
• Routes an isolated 5 V DC from the DIGITIZER BOARD A3 to the
GALVO BOARD A4. The isolated 5 V DC is used for
D/A functions.
Important
SUPPLY PS1.
1 Check for correct voltages on CONNECTORS P1 and P2:

CONNECTOR: PIN
Voltage
Ground Positive
+ 24 V P1: 2 P1: 1
DC
+ 5 V DC P2: 25 P2: 24
20JUL04
DG3519-1 2 Measure the following regulated voltages at the indicated TEST POINTS (TP). If any of
Page the voltages do not match tolerance, install a new PMT/DAS BOARD.
57 of 165
Meter Connections
Voltage Tolerance
Ground Positive
+ 5 V DC, Digital TP2 TP21 ± 0.2 V DC
+ 5 V DC, Isolated TP5 TP1 ± 0.1 V DC
+ 5 V DC, Analog TP24 TP15 ± 0.2 V DC
+ 12 V DC TP24 TP14 ± 0.5 V DC
− 12 V DC TP24 TP22 ± 0.25 V DC
+ 13.5 V DC TP24 TP13 ± 1.0 V DC
− 13.5 V DC TP24 TP12 − 1.5 V DC
+ 24 V DC TP24 TP4 ± 2.5 V DC
20JUL04
DG3519-1 SLOW SCAN CONTROLLER (SSC) BOARD A6 and COIL BOARD A7
Page
58 of 165 1 Press [Slow Scan Current and Velocity
Tests] to check for correct operation of
the SLOW SCAN AY.
a Execute the “Velocity/Current Test”
for the SLOW SCAN AY.
b If the tests exceed the
recommended output, check for
mechanical binds in the SLOW
SCAN AY.
Important
SUPPLY PS1.
2 Check for 24 V DC and 5 V DC:

Meter Connections BOARD A6
Voltage
Ground Positive
+ 24 V DC TP1 TP18
+ 5 V DC TP1 TP2
3 Advance to the next screen.
20JUL04
DG3519-1 4 Press [Display Software Versions] to
Page
59 of 165 check for the correct software versions
for the MSC BOARD A1 and the SLOW
SCAN CONTROLLER BOARD A6.
a If the screen displays “Not
Responding”, check that the
RS-232 communications on the
CABLE A6J5 function correctly.
b Download the software to the
SLOW SCAN CONTROLLER
BOARD A6.
c If you cannot successfully
download the software, install a
new SLOW SCAN CONTROLLER
BOARD A6.
5 Advance to the next screen.
20JUL04
DG3519-1 Figure 1 TEST POINTS on the SLOW SCAN CONTROLLER BOARD A6
Page
60 of 165
TP15 TP13
TP16 TP14
TP17
TP18
19 1
20 2
P1 P4 J3
20
H177_1821GC
6 Check the HALL EFFECT SENSORS on the COIL BOARD A7:

a During the time the equipment is energized, disconnect the CONNECTOR J1 from
the SLOW SCAN CONTROLLER A6 BOARD.
Note
Disconnecting the CONNECTOR J1 allows you to manually rotate the SLOW SCAN LEAD
SCREW AY.
b Connect the black wire of the METER to TP17 on the SSC BOARD A6.
20JUL04
DG3519-1 c Manually rotate the SLOW SCAN AY and check for the correct voltage
Page measurements at the following TEST POINTS:
61 of 165
Meter Connections HALL EFFECT Voltage
Ground Positive SENSOR High Low
TP17 TP14 HALL A 4 - 5 V DC < 1 V DC
TP17 TP16 HALL B 4 - 5 V DC < 1 V DC
TP17 TP15 HALL C 4 - 5 V DC < 1 V DC
d If a measurement does not match the specification, install a new COIL BOARD A7.
e Connect the CONNECTOR J1.
7 Check the COILS and FUSES on the COIL BOARD A7.
Important
Do not rotate the SLOW SCAN AY when you measure the following resistances.
8 Check the resistance at the CONNECTOR J4:

a Disconnect the CABLE from the CONNECTOR J4.
b Without moving the SLOW SCAN AY, measure the resistance at the following PINS:
Phase PINS on CABLE P1 Ohms
A 8 12 5-8
B 2 16 5-8
C 6 18 5-8
c If a measurement is not correct, install a new COIL BOARD A7.
d Connect the CONNECTOR J4.
20JUL04
DG3519-1 Power
Page
62 of 165 POWER SUPPLY PS1
V3-
V3+
V1-
V1+ V2-
H177_1809ACA
V2+ H177_1809AC
The POWER SUPPLY PS1 feeds the 3 voltages to components of the CR 800 SYSTEM,
including the BOARDS and the TOUCH SCREEN.
• + 24 V DC: V1; + 12 V DC: V2
• − 24 V DC: V3: Black wire fastens to the + TERMINAL to provide negative voltage.
Important
• Do not disconnect the wires of POWER SUPPLY PS1 from the components of the CR 800
SYSTEM when you measure the voltages of PS1. For correct resistance loading and
current draw, PS1 must have all wires correctly connected to the CR 800 SYSTEM.
• The DC OK LED remains illuminated when the V3− circuit has a short circuit.
1 If the AC OK LED is not illuminated, do:

a Check that the UNINTERRUPTED POWER SUPPLY has AC.
b De-energize and energize the CR800 SYSTEM.
c Check the wires to the AC TERMINAL.
20JUL04
DG3519-1
Page
63 of 165 GROUND
NEUTRAL
AC
DC OK
AC OK
H177_1810ACA
H177_1810AC
2 If the DC OK LED is not illuminated, do:

a Disconnect V1+:
• If the DC OK LED illuminates, check the V1+ circuit for problems.
• If the DC OK LED does not illuminate, advance to Step (b).
b Disconnect V2+:
• If the DC OK LED illuminates, check the V2+ circuit for problems.
• If the DC OK LED does not illuminate, advance to Step (c).
c Disconnect V3−:
• If the DC OK LED illuminates, check the V3− circuit for problems.
• If the DC OK LED does not illuminate, advance to Step 3.
3 If all outputs are correct, install a new POWER SUPPLY PS1.
20JUL04
DG3519-1 TRANSFORMER T1
Page
64 of 165
T1 TRANSFORMER Important
If the CR 800 SYSTEM does not energize,
UTILITY-STATUS
the cause of the malfunction might be either
the TRANSFORMER T1 or the
UNINTERRUPTED POWER SUPPLY (UPS).
1 Observe the status of the 2 LEDs:

LED illuminated Condition
UTILITY_STATUS Normal operation of
the T1
FAULT-ALARM TRANSFORMER
H177_1822ACA
FAULT_ALARM Malfunction of the
H177_1822AC T1
TRANSFORMER
2 If both LEDs are not illuminated, check the site power to the INLET on the
TRANSFORMER T1.
3 If the FAULT_LED is illuminated, do Steps 4 - 6.
4 Check and reset the CIRCUIT BREAKER on the TRANSFORMER T1.
5 Remove and then install the POWER CORD on the TRANSFORMER T1.
Note
This should reset the TRANSFORMER T1.
6 Install a new TRANSFORMER T1.

20JUL04
DG3519-1 UNINTERRUPTED POWER SUPPLY (UPS)
Page
65 of 165
Important
For more information on troubleshooting the
UNINTERRUPTED POWER SUPPLY (UPS),
see the User’s Guide for the Kodak
DirectView CR 800 SYSTEM - 5E2245.
/TEST
1 Observe the status of each LED:
LED
Condition
illuminated
A BUS under voltage protection is
UPS
enabled
B BUS over voltage protection is
A B C D enabled
C Output under voltage protection
is enabled
/TEST Bypass D Output over voltage protection is
Line On Line
enabled
On Battery D and C Output temperature protection is
enabled
H177_1802GCC
H177_1802GC 2 Use the following table to help you
check the malfunction.
20JUL04
DG3519-1 Condition Possible Cause Corrective Action
Page
66 of 165 The UPS is not energized: The “ON/TEST” BUTTON is not Press the “ON/TEST”
• LEDs not illuminated engaged. BUTTON.
• ALARM is not audible The REAR PANEL INPUT Reset the CIRCUIT
CIRCUIT BREAKER has actuated. BREAKER.
Low charge of the BATTERY in the Wait for the recovery of
UPS prevents the flow of current charge in the BATTERY.
through the UPS.
The UPS has a malfunction. Install a new UPS.
The REPLACE BATTERY The BATTERY in the UPS has no Install a new UPS.
LED is illuminated. charge.
• The FAULT LED is The UPS has a malfunction. Install a new UPS.
illuminated.
• The ALARM beeps.
20JUL04
DG3519-1 General
Page
67 of 165 System Status
Important
This procedure does not apply to CR 800 SYSTEMS running software versions below 3.0.
1 Select [UTILITY MENU].

20JUL04
DG3519-1
Page
68 of 165
2 Select [System Status]. The “System Status” screen appears.

20JUL04
DG3519-1 Table 11 Description of the “System Status” screen - “Disk Utilization”
Page
69 of 165 Disk Utilization
C: Displays the status of the C: DRIVE. The value should not be more than
65%. If the value is more than 65%, call the Technical Support Center.
D: Displays the status of the D: DRIVE. The value should be between the high
and low water marks on the “System Maintenance Defaults” screen.
Table 12 Description of the “System Status” screen - “Memory Utilization”

Memory Utilization
Physical Displays the size of the “Physical” memory.
Virtual Displays the size of the “Virtual” memory. If the value is greater than
0% and you detect a loss of performance:
1. Start the Web Browser again.
2. Select:
• [Back]
• [System Recovery]
• [Restart Browser]
3. If starting the Web Browser does not lower the value, boot the
CR 800 SYSTEM again.
4. If booting the CR 800 SYSTEM does not lower the value, call the
Technical Support Center.
Database Statistics This information is for use by the Technical Support Center only.
Erase Lamp Status These BUTTONS display the status of each set of ERASE LAMPS. If
1 of the ERASE LAMPS in the set is not operating, the BUTTON for
the that set will be a gray color.
DIAGNOSTICS Initialization Errors
20JUL04
DG3519-1
Page
Section 3: Initialization Errors
70 of 165
Power-On Self-Test (POST) Errors
Table 13 Beep Codes
Beep Code Malfunction
1-1-3 CMOS write/read failure
1-1-4 BIOS ROM checksum failure
1-2-1 Programmable interval timer test failure
1-2-2 Failure of initialization of the DMA
1-2-3 DMA page register write/read test failure
1-2-4 RAM refresh verification failure
1-3-1 First 64K RAM test failure
1-3-2 First 64K RAM parity test failure
2-1-1 Secondary DMA register test in progress or
failure
2-1-2 Primary DMA register test in progress or failure
2-1-3 Primary interrupt mask register test failure
2-1-4 Secondary interrupt mask register test failure
2-2-2 Keyboard controller test failure
2-3-2 Screen memory test in progress or failure
2-3-3 Screen retrace tests in progress or failure
3-1-1 Timer tick interrupt test failure
3-1-2 Interval timer channel 2 test failure
3-1-4 Time-of-day clock test failure
3-2-4 Comparing CMOS memory size against
existing memory size
3-3-1 Memory size mismatch occurred
DIAGNOSTICS Initialization Errors
20JUL04
DG3519-1
Page
71 of 165
Important
• An error occurs when initializing if the CR 800 SYSTEM energizes but does not display
the Main Menu.
• In normal operation, the PERSONAL COMPUTER (PC) in the CR 800 SYSTEM emits 1
beep after energizing and initializing.
• The PC will emit more than 1 beep when a malfunction occurs.
• If the TOUCH SCREEN displays a POST Error, see the Troubleshooting Section of the
Owner’s Manual for the IBM PC.
1 Listen to the beeps when the PC is energized.

2 Use the Table 13 to diagnose the malfunction.
Software Loading Errors

If the Windows NT Operating System software does not load:
• Check that the MOUSE is connected.
• Check that the KEYBOARD is connected.
• Install a new HARD DISK.
Application Software Errors

If the Application Software for the CR 800 SYSTEM fails to load, install the Application
Software again.
Dark TOUCH SCREEN

1 Check:
• Power to the IBM PC
• Power from the POWER SUPPLY PS1 to the TOUCH SCREEN. Do the Checkout
Procedure for the POWER SUPPLY PS1.
DIAGNOSTICS Using the Error Codes to Troubleshoot
20JUL04
DG3519-1
Page
Section 4: Using the Error Codes to Troubleshoot
72 of 165
Introduction
Identifying the Subsystem
Table 14 Subsystem Identification
ID Embedded Subsystem
10 CASSETTE LOAD
11 LATCH/UNLATCH CAM
12 SLOW SCAN
13 ERASE LAMPS
14 POWER SUPPLY
15 DATA PATH (PPC)
16 CALIBRATION (PPC)
32 MSC Communications
NT Subsystem
40 Raw Inbox Handler
41 Raw2 DICOM Handler
42 Delivery Inbox Handler
43 MIM
44 Browser UI
45 / 46 Web Server / SQL Server
47 Shutdown Manager
48 IPL
49 Disk Manager
50 Capture Pro
51 Inbox Handler
52 Scan Manager
20JUL04
DG3519-1 ID Embedded Subsystem
Page
73 of 165 53 Console Manager
54 NT Diagnostics
55 Installation
56 Reprocessing CGI
57/58 Preference Editor / Routing
The first 2 digits of the 5-digit error code identifies the subsystem or component that had the
error.
Example:
110009
The first 2 digits, 11, in the example error code, indicate that the error occurred in the LATCH/
UNLATCH CAM System.
1 Use the Table 14 to help identify the component with the error.
2 Advance to Error Codes to diagnose the error.
20JUL04
DG3519-1 Error Codes
Page
74 of 165 10001 CASSETTE ENTRY SENSOR S1 is not blocked
Description: The CASSETTE was not detected by the CASSETTE ENTRY SENSOR S1, but
was detected by the CASSETTE LOAD SENSOR S2.
Cause 1: The SENSOR S1 functions correctly, but an alignment occurred that was not
correct.
Action: Check the adjustment of the LOAD CRADLE.
Cause 2: The SENSOR S1 malfunctioned.
Action: Check:
1. Status of the SENSOR S1: Use [Individual Component Control], Page 9
2. DS19 on the MSC BOARD changes status
3. Power to the SENSOR S1
4. Condition of the EMITTER/DETECTOR
10002 CASSETTE LOAD SENSOR S2 is not blocked

Description: The CASSETTE was not detected by the CASSETTE LOAD SENSOR S2, but
was detected by the CASSETTE ENTRY SENSOR S1.
Cause 1: The SENSOR S2 functions correctly, but a misalignment occurred.
Action: Check:
Adjustment of the
1. STOP PIN MOUNT
2. FRONT ROLLER and MIDDLE ROLLERS rotate
3. Adjustment of the SLED CAM FOLLOWER
4. Adjustment of the FRONT ROLLER CAM and the MIDDLE ROLLER CAM
20JUL04
DG3519-1 Cause 2: The SENSOR S2 malfunctioned.
Page
75 of 165 Action: Check:
1. Status of the SENSOR S2: Use [Individual Component Control], Page 9
10003 READER did not read the CASSETTE BAR CODE

Description: The CASSETTE BAR CODE could not be read.
Cause 1: The CASSETTE has a BAR CODE that you cannot read or it does not have a
BAR CODE.
Action: Install the correct BAR CODE.
Cause 2: The internal BAR CODE READER malfunctioned.
Action: Do:
1. Observe that the BAR CODE READER is not blocked.
2. Check connections to the BAR CODE READER. When SENSORS S1 and S2
are blocked, the BAR CODE READER should flash for 1 second.
3. If the BAR CODE READER beeps when you insert a CASSETTE, but the
CASSETTE does not load, check the RJ45 connections between the BAR
CODE READER and the MCPU BOARD.
4. If the BAR CODE READER does not beep when you load a CASSETTE, check
the RJ45 connection between the BAR CODE READER and the MSC BOARD.
20JUL04
DG3519-1 10004 CASSETTE ENTRY SENSOR S1 blocked
Page
76 of 165 Description: Before ejecting the CASSETTE, the CASSETTE ENTRY SENSOR S1 is
blocked when it should be clear.
Cause 1: The SENSOR S1 functions correctly, an obstruction caused the error.
Action: Check:
1. SENSOR S1 for obstructions
Cause 2: The SENSOR S1 malfunctioned.
Action: Check:
1. Status of the SENSOR S1: Use [Individual Component Control]; Component
Tests
10005 CASSETTE LOAD SENSOR S2 did not detect ejection of

CASSETTE
Description: The CASSETTE LOAD SENSOR S2 did not detect the ejecting of the
CASSETTE.
Cause 1: The CASSETTE LOAD SENSOR S2 functions correctly, but an obstruction
occurred.
Action: Check:
1. FRONT ROLLERS and MIDDLE ROLLERS rotate freely
20JUL04
DG3519-1 Cause 2: The CASSETTE LOAD SENSOR S2 malfunctioned.
Page
1. Status of the SENSOR S2: Use [Individual Component Control]
10006 CASSETTE REAR SENSOR S3 did not detect CASSETTE

Description: A timeout occurred because the CASSETTE ENTRY SENSOR S3 did not
detect the CASSETTE when expected.
Cause 1: The CASSETTE ENTRY SENSOR S3 functions correctly, but another malfunction
has occurred.
Action: Check:
3. Adjustment of the SLED AM FOLLOWER
Cause 2: The CASSETTE ENTRY SENSOR S3 malfunctioned.
Action: Check:
Tests
4. Condition of the SENSOR S3
Cause 3: The MIDDLE ROLLERS are fully engaged on 18 x 24 and 24 x 30 CASSETTES.
Action: Check:
1. The SOLENOID on the RELEASE PLATE ASSEMBLY.
2. The RELEASE PLATE ASSEMBLY on the INTERMEDIATE PLATE.
20JUL04
DG3519-1 10007 CASSETTE REAR SENSOR S3 did not detect loading of
Page
78 of 165 CASSETTE
Description: The CASSETTE REAR SENSOR S3 did not detect the CASSETTE when it was
loaded. Check the following possible causes.
Cause 1: The CASSETTE REAR SENSOR S3 functions correctly, but another malfunction
has occurred.
Action: Check:
2. CASSETTE RELEASE LEVER is in the correct position
Cause 2: The CASSETTE REAR SENSOR S3 malfunctioned.
Action: Check:
1. Status of SENSOR S3: Use [Individual Component Control]; Component Tests
20JUL04
DG3519-1 10008 CASSETTE REAR SENSOR S3 did not clear
Page
79 of 165 Description: The CASSETTE REAR SENSOR S3 did not clear when the CASSETTE was
ejected.
has occurred.
Action: Check:
2. CASSETTE RELEASE LEVER is in the correct position
Action: Check:
Tests
20JUL04
DG3519-1 10009 CASSETTE LOAD SENSOR S2 did not clear
Page
80 of 165 Description: The CASSETTE LOAD SENSOR S2 did not clear when the CASSETTE was
ejected.
occurred.
Action: Check:
Cause 2: The CASSETTE LOAD SENSOR S2 malfunctioned.
Action: Check:
1. Status of SENSOR S2: Use [Individual Component Control]; Component Tests
20JUL04
DG3519-1 10010 LIGHT SHUTTER did not move to Home Position
Page
81 of 165 Description: The LIGHT SHUTTER did not move to the home (or Open) position when the
CASSETTE was loaded.
Important
The MSC BOARD does not have an LED selected for the LIGHT SHUTTER SENSOR S4.
Cause 1: The LIGHT SHUTTER SENSOR S4 functions correctly, but an obstruction

occurred.
Action: Check:
1. Condition of the LIGHT SHUTTER:
a. SPRINGS are installed correctly
b. LIGHT SHUTTER is free of binds
Cause 2: The LIGHT SHUTTER SENSOR S4 malfunctioned.
Action: Check:
1. Status of the SENSOR S4 in Diagnostics
20JUL04
DG3519-1 10014 CASSETTE REAR SENSOR S3 blocked on load
Page
82 of 165 Description: The CASSETTE REAR SENSOR S3 is blocked before a CASSETTE was
loaded.
has occurred.
Action: Check:
2. S3 for obstructions
Action: Check:
1. Status of the SENSOR S3: Use [Individual Component Control]: Component
Tests
10016 CASSETTE REAR SENSOR S3 did not detect CASSETTE

Description: The CASSETTE REAR SENSOR S3 did not detect the moving of the
CASSETTE through the DRIVE ROLLERS. The DRIVE ROLLERS will make 3 attempts to
load the CASSETTE before indicating this error.
has occurred.
Action: Check:
20JUL04
DG3519-1 Cause 2: The CASSETTE REAR SENSOR S3 malfunctioned.
Page
Tests
Cause 3: The MIDDLE ROLLERS are fully engaged on 18 x 24 and 24 x 30 CASSETTES.
Action: Check:
1. The SOLENOID on the RELEASE PLATE ASSEMBLY.
2. The RELEASE PLATE ASSEMBLY on the INTERMEDIATE PLATE.
10017 Eject CASSETTE: Retry attempt

Description: The CASSETTE LOAD SENSOR S2 did not clear when the DRIVE ROLLERS
started to eject the CASSETTE. The DRIVE ROLLERS make 1 attempt to eject the
CASSETTE.
occurred.
Action: Check:
2. SENSOR S2 for obstructions.
20JUL04
DG3519-1 Cause 2: The CASSETTE LOAD SENSOR S2 malfunctioned.
Page
Tests
10019 Eject CASSETTE: Timeout error

Description: The CASSETTE LOAD SENSOR S2 did not clear in the allowed time when the
DRIVER ROLLERS ejected the CASSETTE.
occurred.
Action: Check:
Cause 2: The CASSETTE LOAD SENSOR S2 malfunctioned.
Action: Check:
Tests
20JUL04
DG3519-1 10020 Malfunction at CASSETTE ENTRY SENSOR S1
Page
85 of 165 Description: The CASSETTE ENTRY SENSOR S1 is blocked when it should be clear.
Cause 1: The CASSETTE ENTRY SENSOR S1 functions correctly, but a an alignment
occurred that was not correct.
Action: Check:
1. Height of the CASSETTE ENTRY GUIDE
2. Scan Sequence starts after the CASSETTE is completely loaded
Cause 2: The CASSETTE ENTRY SENSOR S1 malfunctioned.
Action: Check:
10021 MSC BOARD A1: Software malfunction

Description: The DRIVE ROLLER job received a command that is not correct.
Cause 1: The software for the MSC BOARD malfunctioned.
Action: Install the software again for the MSC BOARD.
Cause 2: The MSC BOARD malfunctioned.
Action: Do the Checkout Procedure for the MOTION SYSTEM CONTROL (MSC) BOARD
A1
20JUL04
DG3519-1 10022 MSC BOARD A1: Software malfunction
Page
86 of 165 Description: The DRIVE ROLLER job received an unknown triggered signal when waiting for
a sensor interrupt or move timeout.
A1.
10024 MSC BOARD A1: Software malfunction

Description: A timeout occurred setting up the DRIVE ROLLER Move.
A1.
20JUL04
DG3519-1 10025 LIGHT SHUTTER did not clear trying to eject CASSETTE
Page
87 of 165 Description: The LIGHT SHUTTER did not clear when starting to eject the CASSETTE.
Important
The MSC BOARD does not have an LED for the LIGHT SHUTTER SENSOR S4.
Cause 1: The LIGHT SHUTTER SENSOR S4 functions correctly, but an obstruction

occurred.
Action: Check:
1. Condition of the LIGHT SHUTTER
a. SPRINGS are installed correctly
b. LIGHT SHUTTER is free of binds
Cause 2: The LIGHT SHUTTER SENSOR S4 malfunctioned.
Action: Check:
11001 DUPLEX CAM did not move to Home Position

Description: The DUPLEX CAM did not move to the home or “UNPINCH” position.
Cause: The DUPLEX CAM malfunctioned.
Action: Do the Checkout Procedure for the CASSETTE HANDLING AY.
11002 DUPLEX CAM did not move to “PINCH” position

Description: The DUPLEX CAM did not move to Position 1.
20JUL04
DG3519-1 11003 DUPLEX CAM did not move to “CLAMP/UNLATCH” position
Page
88 of 165 Description: The DUPLEX CAM did not move to Position 2.
11004 DUPLEX CAM did not move to “UNCLAMP/LATCH” position

11005 DUPLEX CAM did not move to “UNPINCH” position

11006 SENSOR S11 did not detect position of DUPLEX CAM

Description: The CAM OUTER SENSOR S11 did not detect the position of the DUPLEX
CAM.
11007 SENSOR S10 did not detect Home Position for DUPLEX CAM
Description: The CAM INNER SENSOR S10 did not detect the position of the DUPLEX
CAM.
20JUL04
DG3519-1 11009 DUPLEX CAM: Move failed
Page
89 of 165 Description: The DUPLEX CAM did not move correctly.
11010 DUPLEX CAM: Software command failed on the MSC BD

Description: The DUPLEX CAM job received a move command that was not correct.
Cause 1: The DUPLEX CAM malfunctioned.
A1.
11014 DUPLEX CAM: Timeout Error

Description: The DUPLEX CAM did not move in the time allowed.
11015 Move command failed because SLOW SCAN not at Home Position
Description: The SLOW SCAN AY cannot move because the DUPLEX CAM is not in the
home position.
Cause 2: SLOW SCAN CONTROLLER BOARD A6
Action: Do the Checkout Procedure for the SLOW SCAN CONTROLLER (SSC) BOARD
A6 and COIL BOARD A7.
20JUL04
DG3519-1 11016 MSC BOARD A1: Software Error for DUPLEX CAM
Page
90 of 165 Description: Did not provide RTXC TIMER in DUPLEX CAM job. This TIMER determines the
timeouts for the moves of the DUPLEX CAM.
Cause: The MSC BOARD malfunctioned.
A1.
11017 MSC BOARD A1: Software Error for DUPLEX CAM

Description: Did not set up SENSOR interrupt for DUPLEX CAM move.
A1.
11018 DUPLEX CAM did not move to next position

Description: The DUPLEX CAM did not move to the next position.
11019 DUPLEX CAM did not move to “PINCH” position

Description: The DUPLEX CAM do not move to the “PINCH” Position.
Cause 2: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: Check the SLOW SCAN CONTROLLER (SSC) BOARD A6 and COIL BOARD A7
for +5 V DC.
20JUL04
DG3519-1 11020 DUPLEX CAM did not move to “UNLATCH” position
Page
91 of 165 Description: The DUPLEX CAM failed to move to the “UNLATCH” Position.
A1.
11021 DUPLEX CAM did not move to “LATCH” position

Description: The DUPLEX CAM did not move to the “LATCH” Position.
A1.
11022 DUPLEX CAM did not move to “UNPINCH” position

Description: The DUPLEX CAM did not move to the “UNPINCH” Position.
A1.
20JUL04
DG3519-1 12001 SLOW SCAN EXTRACTION BAR did not move to Home Position
Page
92 of 165 Description: The SLOW SCAN AY did not move the EXTRACTION BAR to the home
position.
Cause 1: The EXTRACTION BAR REFERENCE SENSOR S9 functions correctly.
Action: 1. Remove any obstructions in the path of the EXTRACTION BAR.
2. Check the SLOW SCAN MOTOR. Do the Checkout Procedure for the SLOW
SCAN CONTROLLER (SSC) BOARD A6 and COIL BOARD A7.
3. Check the home position in the adjustment for the EXTRACTION BAR.
Cause 2: The EXTRACTION BAR REFERENCE SENSOR S9 malfunctioned.
Action: Do the Checkout Procedure for the EXTRACTION BAR REFERENCE SENSOR
S9.
12002 EXTRACTION BAR REFERENCE SENSOR S9 did not actuate

Description: The EXTRACTION BAR REFERENCE SENSOR S9 did not actuate.
Cause 1: The EXTRACTION BAR REFERENCE SENSOR S9 functions correctly, but
another malfunction has occurred.
Action: 1. Remove any obstructions from the path of the EXTRACTION BAR.
2. Do the Checkout Procedure for the SLOW SCAN CONTROLLER (SSC)
BOARD A6 and COIL BOARD A7.
Cause 2: The EXTRACTION BAR REFERENCE SENSOR S9 malfunctioned.
Action: Do the Checkout Procedure for the EXTRACTION BAR REFERENCE SENSOR
S9.
20JUL04
DG3519-1 12003 PLATE PRESENT SENSOR S5 did not detect PLATE
Page
93 of 165 Description: No PLATE was detected or the PLATE PRESENT SENSOR S5 malfunctioned.
Cause 1: The PLATE PRESENT SENSOR S5 functions correctly, but another malfunction
has occurred.
Action: 1. Check that the PLATE was removed from the CASSETTE.
2. Check that the SLOW SCAN MOTOR functions correctly. Do the Checkout
Procedure for the SLOW SCAN CONTROLLER (SSC) BOARD A6 and COIL
BOARD A7.
3. Remove any obstructions from the path of the EXTRACTION BAR.
Cause 2: The PLATE PRESENT SENSOR S5 malfunctioned.
Action: 1. Check the status of the SENSOR S5 in Diagnostics.
2. Check that DS29 changes status on the MSC BD.
3. Check the power to the SENSOR S5.
4. Check the alignment of the EMITTER/DETECTOR
12004 PLATE PRESENT SENSOR S5 did not actuate

Description: The PLATE PRESENT SENSOR S5 did not actuate.
has occurred.
2. Check that the SLOW SCAN MOTOR functions correctly. Do the Checkout
Procedure for the SLOW SCAN CONTROLLER (SSC) BOARD A6 and COIL
BOARD A7.
3. Remove any obstructions from the path of the EXTRACTION BAR.
20JUL04
DG3519-1 Cause 2: The PLATE PRESENT SENSOR S5 malfunctioned.
Page
94 of 165 Action: 1. Check the status of the SENSOR S5 in Diagnostics.
2. Check that DS29 changes status on the MSC BD.
4. Check the alignment of the EMITTER/DETECTOR.
Cause 3: The MSC BOARD A1 malfunctioned.
A1.
12005 NOSE PIECE did not engage

Description: The NOSE PIECE did not move to engage and back to clear.
Cause 1: The NOSE PIECE CLEAR SENSOR S6 is operating correctly, but another
malfunction has occurred.
Action: 1. Check the condition of the NOSE PIECE.
2. Check that the NOSE PIECE SOLENOID L1 functions correctly:
a. Touch: [Service Diagnostics], [Individual Component Control], [Nose Piece
Engage].
b. The NOSE PIECE should move.
c. If the NOSE PIECE did not move, check for 12 ± 2.0 V DC at the
CONNECTOR J3, PINS 3 and 4, on the MSC BOARD with the NOSE
PIECE engaged.
3. Check power to the NOSE PIECE SOLENOID L1:
a. Measure 12 ± 2.0 V DC on the SOLENOID PLUG with the NOSE PIECE
engaged. If the measurement is wrong, check the wires to the SOLENOID
L1.
b. If the wires are correct, install a new SOLENOID L1.
20JUL04
DG3519-1 Cause 2: The NOSE PIECE CLEAR SENSOR S6 malfunctioned.
Page
95 of 165 Action: 1. Check that DS24 on the MSC BOARD changes status when you press
[NOSE PIECE].
2. Check the SENSOR S6. If necessary, install a new SENSOR S6.
A1.
12007 NOSE PIECE CLEAR SENSOR S6 did not detect NOSE PIECE
Description: The NOSE PIECE did not move from the clear position to engage and back to
clear.
a. Touch [Service Diagnostics], [Individual Component Control], [Nose Piece
Engage].
b. The NOSE PIECE should move.
c. If the NOSE PIECE did not move, check for 12 ± 2.0 V DC at the
CONNECTOR J3, PINS 3 and 4, on the MSC BOARD with the NOSE
PIECE engaged.
3. Check the power to the NOSE PIECE SOLENOID L1:
engaged. If measurement is not correct, check the wires to the SOLENOID
L1.
20JUL04
DG3519-1 Cause 2: The NOSE PIECE CLEAR SENSOR S6 malfunctioned.
Page
96 of 165 Action: 1. Check that DS24 on the MSC BOARD changes status when you press
[NOSE PIECE].
A1.
12008 NOSE PIECE SENSOR S6 did not actuate

Description: The NOSE PIECE did not move from the clear position to engage and back to
clear.
a. Select “Service Diagnostics” \ [Individual Component Control].
b. Select [Nose Piece Engage]: The NOSE PIECE should move.
c. If the NOSE PIECE did not move, check for 12 BOARD with the NOSE
PIECE engaged.
3. Check the power to the NOSE PIECE SOLENOID L1:
engaged. If the measurement is not correct, check the wires to the
SOLENOID L1.
Cause 2: The NOSE PIECE CLEAR SENSOR S6 malfunctioned.
Action: 1. Check that DS24 on the MSC BOARD changes status when you press
[NOSE PIECE].
20JUL04
DG3519-1 Cause 3: The MSC BOARD A1 malfunctioned.
Page
97 of 165 Action: Do the Checkout Procedure for the MOTION SYSTEM CONTROL (MSC) BOARD
A1.
12009 Caution! SLOW SCAN MOTOR drawing too much power

Description: The SLOW SCAN MOTOR is drawing more power than it should and is
becoming too hot: I2T condition - SLOW SCAN CONTROLLER event EV3. The MOTOR
might overheat and stop.
Cause: 1 or more of the following malfunctions occurred:
• The COIL BOARD A7 malfunctioned.
• The EXTRACTION BAR REFERENCE SENSOR S9 malfunctioned.
• The SLOW SCAN AY malfunctioned.
Action: 1. Check for an obstruction.
12012 SLOW SCAN AY: Timeout Error

Description: A preset move of the PLATE did not complete within the correct time.
Cause: A malfunction occurred in 1 or more of the following components:
• COIL BOARD A7
• SLOW SCAN AY
20JUL04
DG3519-1 12013 Software Error in SLOW SCAN Caused Error in MSC BD
Page
98 of 165 Description: A PLATE handler command that is not correct was requested by the system
software. MSC software system error.
Cause: The MSC BOARD A1 malfunctioned.
A1.
12014 MSC BOARD A1: Software Error for SLOW SCAN

Description: This error might occur during diagnostics if the service person starts to make
another move of the PLATE before the existing move of the PLATE completes.
Important
Wait for the PLATE to finish moving before you command it to move.
Cause: The SLOW SCAN AY malfunctioned.

12100 SLOW SCAN CONTROLLER BOARD A6: Software Error

Description: An error is returned by the SLOW SCAN CONTROLLER BOARD: ER0 - ESC
detected, full reset is necessary to continue. SLOW SCAN AY will not move.
Cause: The SLOW SCAN CONTROLLER BOARD A6 malfunctioned.
Action: 1. Energize and de-energize the CR 800 SYSTEM.
20JUL04
DG3519-1 12101 SLOW SCAN had a velocity malfunction during scan
Page
99 of 165 Description: The SLOW SCAN AY exceeded the speed limit of the SCAN PLATE move:
SLOW SCAN CONTROLLER error ER1 - Frequency locked range error.
Cause 1: During a scan, the SLOW SCAN speed exceeded the limit to maintain continual
motion. A band might display in the image.
Action: Check the SLOW SCAN current and speed tests. Check that the tests are within
the given limits.
12102 SLOW SCAN stopped during scan

Description: The SLOW SCAN AY stopped during move: SLOW SCAN CONTROLLER error
ER2 - Position Error Limit.

Description: The SLOW SCAN AY stopped during a move of the SCAN PLATE move: SLOW
SCAN CONTROLLER error ER3 - Frequency Lock Motion Stalled.
20JUL04
DG3519-1 12104 SLOW SCAN: Timeout while moving to SENSOR S9
Page
100 of 165 Description: The SLOW SCAN AY did not reach SENSOR S9: Error ER4 - Home Sensor
Not Reached.
12107 SLOW SCAN: +24 V DC malfunction during scan

Description: The SLOW SCAN AY stopped during move: Error ER7 - Drive Inhibit.
Cause 1: The POWER SUPPLY PS1 malfunctioned.
Action: Do the Checkout Procedure for the POWER SUPPLY PS1.

Description: The SLOW SCAN AY did not initialize: Error ER8 - Phase Initialization Error.

Description: The SLOW SCAN AY stopped or did not move at all: Error ER9 - Drive Fault
Detected.
20JUL04
DG3519-1 12110 SLOW SCAN did not communicate with the MSC
Page
101 of 165 Description: The SLOW SCAN AY did not move: Error ER10 - Undefined U Command Error.
Possibly a communication error with the SLOW SCAN CONTROLLER BOARD.
12111 SLOW SCAN did not move

Description: The SLOW SCAN AY did not move: Error ER11 - System Error, UR command
necessary.

Description: The SLOW SCAN AY did not move: Error ER12 - Set Encoder Line Count,
Then Must Reset.
12113 SLOW SCAN CONTROLLER BOARD A6: NVRAM malfunctioned

Description: Error when initializing. SLOW SCAN CONTROLLER: Error ER13 - NVRAM
Checksum Failure.
20JUL04
DG3519-1 12115 SLOW SCAN CONTROLLER BOARD A6: Software Error
Page
102 of 165 Description: The SLOW SCAN AY did not move: Error ER15 - Motion Already in Queue.
A1.
12116 SLOW SCAN CONTROLLER BOARD A6 did not communicate with

MSC
Description: The SLOW SCAN AY did not finish moving before the next command to move.
Indicates a communication error with the SLOW SCAN CONTROLLER BD.
A1.

Description: The SLOW SCAN AY did not move: Error ER20 - PWM Value > 255, Check
R_WIND, V_SUPPLY and Test Current.
20JUL04
DG3519-1 12121 SLOW SCAN did not move
Page
103 of 165 Description: The SLOW SCAN AY did not move.
12122 SLOW SCAN COIL BOARD A7 malfunctioned

Description: The SLOW SCAN AY stopped or did not move at all.

Description: SLOW SCAN CONTROLLER: Error ER23 - I_Sensor Calibration Positive/
Negative Ratio Out Of Range.

Description: SLOW SCAN AY error when initializing: Error ER24 - Encoder Calibration.
20JUL04
DG3519-1 12125 SLOW SCAN COIL BOARD A7 malfunctioned
Page
104 of 165 Description: The SLOW SCAN AY stopped or did not move at all: Error ER25 - Hall Effect
Sensor Error.
12126 Caution! SLOW SCAN MOTOR is overheated

Description: The SLOW SCAN MOTOR was drawing excessive power and has overheated:
SLOW SCAN CONTROLLER error ER26. The SLOW SCAN MOTOR will stop.
Cause: 1 or more of the following malfunctions occurred:
• The COIL BOARD A7 malfunctioned.
• The SENSOR S9 malfunctioned.
• The SLOW SCAN AY malfunctioned.

Description: SLOW SCAN CONTROLLER: Error ER30 - Invalid Error Number.
20JUL04
DG3519-1 12131 SLOW SCAN CONTROLLER BOARD A6 did not communicate with
Page
105 of 165 MSC
Description: Communication error with SLOW SCAN CONTROLLER BOARD:
Error ER31 - Invalid Message Number.
A1.
12132 SLOW SCAN CONTROLLER BOARD A6 did not communicate with

MSC
Description: Communication error with SLOW SCAN CONTROLLER BOARD:
Error ER32 - Table Transmit Option Error.
12201 SLOW SCAN CONTROLLER BOARD A6: Programming Error

Description: Program error with the SLOW SCAN CONTROLLER BOARD: Memory Error
EM1 - Must hit Escape Key. Error normally occurs when downloading software to the SSC
BD.
20JUL04
DG3519-1 12202 to 12260 SLOW SCAN CONTROLLER BOARD A6: Memory Error
Page
106 of 165 Description: All of the error messages indicated on this page are memory errors of the
SLOW SCAN CONTROLLER BOARD.
Code Description
12202 Error when programming the MCB: EM2 - Memory Command Error.
12203 Memory error on the MCB: EM3 - Mon NVRAM Checksum Error.
12204 Memory error on the MCB: EM4 - Illegal Interrupt Encountered.
12216 Communication error between the MCB and the MSC BD: EM16 - Transmit Queue
Error.
12217 Communication error between the MCB and the MSC BD: EM17 - Receive Buffer
Overflow.
12218 Error during download of code or MCB parameters: EM18 - Escape Break.
12219 Error during download of code or MCB parameters: EM19 - Command Buffer
Underflow / Command Buffer Overflow.
12220 EM20 - New Bootstrap Program, Download all Boot and Program Modules.
12221 Boot checksum error, install a new MCB BD: EM21 - Boot Block Program Checksum
Error, Download Program.
12222 Checksum error occurred, download MCB code: EM22 - FIX_APP Code Block
Program Checksum Error, Download Program.
12223 Checksum error occurred, download new MCB code: EM23 - Code Page Program
Checksum Error, Download Program.
12228 Error occurred during download of MCB code: EM28 - User Program Invalid or Not
Loaded.
12230 EM30 - Host Flash Download Copy Boot Memory Error.
12240 MCB download error: EM40 - Illegal Record Type.
12241 MCB download error: EM41 - Invalid Extended Address.
12242 MCB download error: EM42 - Invalid Erase Block ID.
20JUL04
DG3519-1 Code Description
Page
107 of 165 12243 MCB download error: EM43 - Receive Record Checksum Error.
12244 MCB error when initializing: EM44 - File Sum of Record Checksum Error, Download
Program.
12245 MCB program error: EM45 - Boot Checksum Write Error.
12246 MCB download Error: EM46 - FIX_APP Code Block Checksum Write Error.
12247 MCB download error: EM47 - Code Page Checksum Write Error.
12248 MCB parameters were not saved to flash: EM48 - Parameters Save Flash Error.
12250 MCB download error: EM50 - Flash Write Address Out Of Range.
12251 MCB download error: EM51 - Flash Program Error: Erase.
12252 MCB download error: EM52 - Flash Program Error: Low Voltage.
12253 MCB download error: EM53 - Flash Program Error: Program.
12254 MCB download error: EM54 - Flash Program Error: Sequence.
12255 MCB download error: EM55
12260 Error recording parameters downloaded to the MCB: EM60 - Parameters Save Flash
Error.
12896 SLOW SCAN CONTROLLER BOARD A6: Unexpected Reset

Description: The SLOW SCAN CONTROLLER BOARD reset and this condition was not
expected.
12900 SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry

Description: The SLOW SCAN was unable to move to the NOSE PIECE position. The
software of the MSC BOARD will execute the command again.
20JUL04
DG3519-1 12901 SLOW SCAN CONTROLLER BOARD A6: Unexpected Retry
Page
108 of 165 Description: The PLATE was not scanned. The software of the MSC BOARD will execute
the command again.

Description: The SLOW SCAN AY did not move to the ERASE POSITION. The software of
the MSC BOARD will execute the command again.

Description: The “HOME” command did not execute. The software of the MSC BOARD will
attempt a retry of the command.

Description: The “COARSE NUDGE UP” move did not occur. The software of the MSC
BOARD will execute the command again.
20JUL04
Page
109 of 165 Description: The “COARSE NUDGE DOWN” move did not occur. The software of the MSC

Description: The “FINE NUDGE UP” move did not occur. The software of the MSC BOARD
will execute the command again.

Description: The “FINE NUDGE DOWN” move did not occur. The software of the MSC

Description: The PLATE did not move to the CASSETTE. The software of the MSC BOARD
20JUL04
Page
110 of 165 Description: The NOSE PIECE did not move in. The software of the MSC BOARD will
execute the command again.

Description: The NOSE PIECE did not move out. The software of the MSC BOARD will

Description: The soft reset command was not successful. The software of the MSC BOARD
12913 SSC BOARD A6: Unexpected Retry

Description: The EXTRACTION BAR did not move to the mechanical adjustment position 1.
The software of the MSC BOARD A1 will execute the command again.
Cause: The SSC BOARD A6 malfunctioned.
20JUL04
Page
111 of 165 Description: The command “Move to EXTRACTION BAR REFERENCE SENSOR” was not
successful. The software of the MSC BOARD will execute the command again.

Description: The command “Move to the PLATE GUIDE ROLLER position” was not
successful. The software of the MSC BOARD will execute the command again.
12930 SLOW SCAN: Unexpected Retry during Current Test

Description: The system was unable to move to the position executed during diagnostics.
The software of the MSC BOARD will execute the command again.
12931 SLOW SCAN: Unexpected Retry during Velocity Test

Description: The system was unable to move to the position executed during Diagnostics.
The software of the MSC BOARD will execute the command again.
20JUL04
DG3519-1 12941 Unexpected Retry during Communication to MSC BD
Page
112 of 165 Description: A message could not be sent to the SSC. The software of the MSC BOARD will
13001 - 13008 ERASE LAMP PAIRS

Code Log Message
13001 ERASE LAMP PAIR No.1 malfunctioned.
13006 2 ERASE LAMP PAIRS malfunctioned.
Cause: 1 or more ERASE LAMP PAIRS malfunctioned.

Action: Install a new ERASE LAMP PAIR.
20JUL04
DG3519-1 13009 All ERASE LAMPS malfunctioned. See Possible Causes
Page
113 of 165 Description: All ERASE LAMPS malfunctioned.
Cause 1: Power malfunction
Action: Check for 120 V AC across the AC side of RELAY (K1) with the LAMPS de-
energized.
IF: If 120 V AC is not indicated at K1, do:
Action: 1. Check:
a. ERASE AY is completely closed
b. FUSE F1
c. TERMINAL BLOCK TB1
d. Condition of the Erase P1/J1 CONNECTOR on the ERASE AY.
e. Circuit of the INTERLOCK SWITCH
2. Check the wires to the POWER SUPPLY PS1.
IF: If 120 V AC is indicated on K1, do:
Action: 1. Check that RELAY K1 functions correctly:
a. Connect the DVM to the AC side of the RELAY.
b. Use the Diagnostics to energize and de-energize the ERASE LAMPS. With
the LAMPS energized, you should measure <2 V AC.
c. If the 120 V AC does not become low, check the DC side of RELAY K1:
− of DVM to purple wire, + of DVM to blue wire
d. Check for 4.5 - 5.0 V DC on K1 with the ERASE LAMPS energized.
2. Check the J10 CONNECTOR on the MSC BOARD A1.
A1.
20JUL04
DG3519-1 13010 ERASE LAMP PAIRS: Timeout Error
Page
114 of 165 Description: Erase time exceeds maximum allowed.
A1.
13011 Command to Erase did not occur

Description: The Erase job did not complete the necessary action.
A1.
13012 MSC BOARD A1: Invalid Command for ERASE LAMPS

Description: The Erase job received a command that was not correct.
A1.
13013 Failed to allocate RTXC timer during Erase Process.

Description: Failure to provide RTXC timer in Erase job.
A1.
13899 General Erase Error

Description: General erase error.
A1.
20JUL04
DG3519-1 14001 SLOW SCAN: Malfunction of 24 V Power
Page
115 of 165 Description: The 24 V DC CIRCUIT BREAKER of the SLOW SCAN is open.
Cause: 24 V DC power distribution malfunction.
A1.
14003 CAM MOTOR M1: Low Power Malfunction

Description: The DC “Motor-low” CIRCUIT BREAKER is open.
Cause 1: DUPLEX CAM MOTOR has a short circuit.
Action: Check the wires to the DUPLEX CAM MOTOR M1.
A1.
14005 Front DOOR Open

Description: The front DOOR is open.
Cause 1: INTERLOCK SWITCH
Action: 1. Check the wires to the CASSETTE DRIVE MOTORS.
2. Install new CASSETTE DRIVE ROLLERS.
A1.
20JUL04
DG3519-1 14006 DUPLEX CAM: Initialization Error
Page
116 of 165 Description: The PLATE PRESENT SENSOR S5 reads blocked when the SLOW SCAN AY
is in the home position.
has occurred. This error occurs when initializing, either when the CR 800 SYSTEM
is energized or when a mechanical subsystem initializes, for example, opening and
closing the front DOOR.
2. Check that the SLOW SCAN MOTOR functions correctly. If necessary,
troubleshoot the Error Code for the SLOW SCAN.
3. Check for an obstruction in the path of the EXTRACTION BAR.
Cause 2: The PLATE PRESENT SENSOR S5 malfunctioned.
Action: 1. Check the status of the SENSOR S5 in Diagnostics.
2. Check that DS29 changes status on the MSC.
4. Check the alignment of the EMITTER/DETECTOR.
20JUL04
DG3519-1 14007 NOSE PIECE not responding to Move Command
Page
117 of 165 Description: The NOSE PIECE is not recognizing motion commands.
Cause 1: The NOSE PIECE CLEAR SENSOR S6 functions correctly, but another
malfunction has occurred. This error occurs when initializing, either when the CR
800 SYSTEM is energized or when a mechanical subsystem initializes, for
example, opening and closing the front DOOR.
b. Select [Nose Piece Engage]: The NOSE PIECE should move.
c. If the NOSE PIECE did not move, check for 12 ± 2.0 V DC at
CONNECTOR J3, PINS 3 and 4, on the MSC BD with the NOSE PIECE
engaged.
3. Check power to the NOSE PIECE SOLENOID L1:
engaged. If the measurement is not correct, check the wires to the
SOLENOID.
Cause 2: The NOSE PIECE CLEAR SENSOR S6 malfunctioned.
Action: Check that DS24 on the MSC BOARD changes status when you press [NOSE
PIECE]. If necessary, check and replace the SENSOR S6.
A1.
20JUL04
DG3519-1 14008 SLOW SCAN: Initialization Error
Page
118 of 165 Description: The SLOW SCAN AY did not initialize correctly.
Action: Check the SLOW SCAN CONTROLLER (SSC) BOARD A6 and COIL BOARD A7
for +5 V DC.
Cause 2: The NOSE PIECE malfunctioned.
Action: Check that the NOSE PIECE engaged/disengaged when initializing.
14009 DUPLEX CAM: Initialization Error

Description: The DUPLEX CAM did not initialize correctly.
14010 Slow Scan Async Reset Error

Description: Slow Scan Asynchronous reset error.
Cause: SLOW SCAN sent a reset message.
Action: None.
15001 MCPU BOARD A2: Fatal Error in Software

Description: An PSOS system error occurred that it is not possible to repair. The Event Log
will include the PSOS system error number, module, and line number.
Cause: The MCPU BOARD A2 malfunctioned.
Action: Do the Checkout Procedure for the MASTER CENTRAL PROCESSING UNIT
(MCPU) BOARD A2.
20JUL04
DG3519-1 15002 MCPU BOARD A2: Fatal Error in Software
Page
119 of 165 Description: A System Software error occurred. The “Event Log” will include the PSOS
system error number, module, and line number.
(MCPU) BOARD A2.
15003 MCPU BOARD A2: Fatal Error in Software

Description: A timeout occurred for a communication between the MCPU BOARD and the
MSC BOARD.
Cause 1: The MCPU BOARD A2 malfunctioned.
(MCPU) BOARD A2.
A1.
15005 LASER: Reference Error

Description: The reference voltage of the LASER is less than 50% of the original stored
value.
Cause 1: Wrong position of the LASER SAFETY SHUTTER.
Action: Check the position of the LASER SAFETY SHUTTER.
Cause 2: The output of the LASER is low.
Action: Check the reference voltage of the LASER.
If the voltage is less than 50% of the original stored value, install a new LASER.
Cause 3: The PMT/DAS BOARD A5 malfunctioned.
Action: Do the Checkout Procedure for the PHOTOMULTIPLIER TUBE/DATA
ACQUISITION SYSTEM (PMT/DAS) BOARD A5.
20JUL04
DG3519-1 15006 Communications Error between MCPU BD A2 and GALVO BD A4
Page
120 of 165 Description: The MCPU DMA process did not complete within the expected time.
(MCPU) BOARD A2.
Cause 2: The DIGITIZER BOARD A3 malfunctioned.
Action: Do the Checkout Procedure for the DIGITIZER BOARD A3.
Cause 3: The GALVO BOARD A4 malfunctioned.
Action: Do the Checkout Procedure for the GALVO BOARD A4.
15007 Communications Error between MCPU BD A2 and GALVO BD A4

Description: The MCPU DMA process did not complete within the expected time.
(MCPU) BOARD A2.
20JUL04
DG3519-1 15008 Start of Scan Timeout
Page
121 of 165 Description: A timeout occurred for the expected “START OF SCAN”.
(MCPU) BOARD A2.
15010 LASER SHUTTER did not close

Description: The LASER SHUTTER did not close. The LASER REFERENCE BOARD A9
detected power from the LASER when the LASER SHUTTER should be closed.
Cause 1: LASER SHUTTER SOLENOID L2 malfunctioned.
Action: 1. Check that the SOLENOID L2 functions correctly:
b. When the LASER SHUTTER is open, check that DS12 on the MSC BOARD
is illuminated.
2. Check that the DC voltage changes status when the SHUTTER is opened and
closed.
3. If the DC voltage changes, install a new SOLENOID L2.
A1.
20JUL04
DG3519-1 15011 LASER: Power is below the lower limit
Page
122 of 165 Description: The power of the LASER is below the lower limit.
Cause 1: The LASER SHUTTER is not completely open.
Action: 1. Check that the LASER SHUTTER is completely open.
2. Check the LASER REFERENCE VOLTAGE in the PMT BOARD.
Cause 2: The output of the LASER is low.
Action: Check the power of the LASER. Using the Service Diagnostics, select [Laser
Power]. See Table 5.
15012 Communications Error between MCPU BOARD A2 and NT

Description: Windows NT did not return a response to a message within a given time.
(MCPU) BOARD A2.
Cause 2: The TCP/IP connection malfunctioned.
Action: Check the TCP/IP connection to the PC: Check Control
Panel>Network>Protocols>TCP/IP for the IP Address of the ETHERNET CARD
#1: See Step 3, Page 10.
15013 Image Quality Warning

Description: Image quality might be wrong. The MCPU BOARD received a system error
from the MSC BD and was automatically repaired. If a CASSETTE was in the CR 800
20JUL04
DG3519-1 SYSTEM when the error occurred, the TOUCH SCREEN displays a message about a
Page problem with the image.
123 of 165
(MCPU) BOARD A2.
A1.
Cause 3: A light leakage occurred.
Action: Do the Light Test. See Table 5.
Cause 4: Front DOOR INTERLOCK: The DOOR might be open during scan.
Action: 1. Check the adjustment of the INTERLOCK SWITCH.
2. Check the wires to the INTERLOCK.
15014 LASER did not occur

Description: Calibration of the LASER did not occur.
Cause: The LASER malfunctioned.
Action: Using the Service Diagnostics, select [Laser Power]: See Table 5.
15015 Calibration of the CR 800 SYSTEM is not complete

Description: Calibration of the CR 800 SYSTEM must be completed.
Cause: The PLATES do not have the calibration data.
Action: 1. Do the adjustment: Doing the Calibration for the CR 800 SYSTEM.
2. Do the Checkout Procedure for the MASTER CENTRAL PROCESSING UNIT
(MCPU) BOARD A2.
20JUL04
DG3519-1 15016 Laser power high
Page
124 of 165 Description: The LASER REFERENCE VOLTAGE is too high.
Cause: The LASER DIODE in the DETECTOR is backward.
Action: 1. Check the LASER REFERENCE VOLTAGE in the PMT BOARD.
2. Check that the LASER DIODE is installed correctly.
15017 PLATE: Calibration did not occur

Description: Calibration of the PLATE did not occur.
Cause: The customer scanned a PLATE of a size that was not recognized.
2. Use the Service Diagnostics to complete the size calibration of the PLATE.
15040 Communications Between MCPU and the PC

Description: TCP/IP SOCKET COMMUNICATIONS were not completed or did not occur
between the MCPU and NT host computer.
Cause: The NT application software was started again without a reset of the MCPU
BOARD.
Action 1: Check the NT “Event Log” “System”. Check any network errors. If any errors
occurred, reset the network system configuration again.
Action 2: Reset the MCPU BOARD.
Action 3: Start the NT application again.
Action 4: Check the CROSSOVER CABLE between the MCPU and the PC.
15800 Last image sent again after Windows NT application software

started again
Description: The MCPU BOARD sent the last image after the Windows NT application
software started again.
Cause 1: Windows NT malfunctioned.
Action: Call Technical Support Center.
20JUL04
DG3519-1 15900 NT application did not accept the image. Transmission
Page
125 of 165 automatically begins again
Description: Possibly because of a checksum error, the software for the SCAN MANAGER
did not record an image at the end of the scan. The image will be sent once again and
recorded.
Cause 1: Image checksum error.
Action: Call Technical Support Center.
16001 Calibration Error: Did not find START OF SCAN position

Description: During calibration, the CR 800 SYSTEM did not locate the “START OF SCAN”
position within the given time.
Cause 1: Calibration of the CR 800 SYSTEM is not correct.
2. Do the adjustment: FOLD MIRROR.
16002 Calibration Error: Did not find Offset

Description: The GALVO did not detect the Offset.
Cause 1: The exposure of the PLATE is not correct.
Action: Use the DOSIMETER to check the exposure of the PLATE.
Cause 2: The GALVO is not aligned correctly.
Action: Check:
1. Do the adjustment: GALVO BOARD.
2. Do the Checkout Procedure for the GALVO BOARD A4.
20JUL04
DG3519-1 16003 Calibration Error: Did not find Amplitude
Page
126 of 165 Description: The GALVO BD did not detect the amplitude.
Cause 1: The exposure of the PLATE is not correct.
Action: Check the exposure of the PLATE.
Cause 2: The GALVO is not aligned correctly.
Action: Check:
1. Do the adjustment: GALVO BOARD.
16004 Calibration Error: Profile of COLLECTOR out of range

Description: The profile of the COLLECTOR is outside the limits.
Cause: The profile did not match the specification.
Action: Check:
1. For an obstruction.
16005 Calibration Error: Routine did not receive image in the time
allowed
Description: The calibration program did not receive an image in the expected time.
(MCPU) BOARD A2.
20JUL04
DG3519-1 16006 Calibration Error: Did not obtain image
Page
127 of 165 Description: The calibration program did not receive an image.
(MCPU) BOARD A2.
16010 Possible Light Leakage

Description: Large quantities of light occurred during the zero. The system could not be auto
zeroed.
Cause 1: The DOOR is not closed, a PANEL is loose, or a light leakage occurred in the
CASSETTE HANDLING System.
Action: Do the [Light Test]. See Table 5.
Cause 2: A LIGHT SEAL malfunctioned.
Action: Repair the light leakage.
16011 PMT High Voltage Off During Scan

Description: The system made a scan when the PMT High Voltage was deactuated and with
high amounts of fine and coarse offset, but the scan was zero.
(MCPU) BOARD A2.
20JUL04
DG3519-1 16012 PMT/DAS BOARD A5: Calculation Error occurred during
Page
128 of 165 Initialization
Description: The value for 1 or more of the following parameters did not match specification
when the CR 800 SYSTEM initialized: Fine or Coarse Offset, or Fine or Coarse Ratio.
(MCPU) BOARD A2.
16013 Imaging System contains out-of-range noise

Description: The peak-to-peak signal was high when the CR 800 SYSTEM was zeroed.
Cause 2: Noise in the POWER SUPPLY PS1.
Action: Do the Checkout Procedure for the POWER SUPPLY PS1.
16014 Imaging System did not zero or PMT did not calibrate
Description: Either the “Imaging System” did not become zero in a given number of times, or
the gain values of the PMTs could not be set in a given number of times.
Cause 1: The DOSIMETER malfunctioned.
Action: Check that the DOSIMETER functions correctly.
Cause 2: The exposure on the PLATE is not correct during calibration.
Action: Check for a low BATTERY.
Cause 3: The X-RAY TUBE malfunctioned.
Action: Expose the PLATE using an X-RAY TUBE you did not use before, if possible.
20JUL04
DG3519-1 16015 Malfunctioning PMT: Gain out of range
Page
129 of 165 Description: For a given high voltage, the low gain of a PMT might prevent it from reaching
the correct signal level.
Action: Check that the DOSIMETER functions correctly.
16016 Malfunctioning PMT

Description: An error occurs when a PMT does not match the requirements of the self-test.
The test energizes the ERASE LAMPS, then checks each PMT for the strong signal.
Cause: The PMT/DAS BOARD A5 malfunctioned.
16017 Possible Light Leakage

Description: Caution indicating small quantities of light in the system.
Cause 1: The DOOR is not closed, a PANEL is loose, or a light leakage occurred in the
CASSETTE HANDLING AY.
Cause 2: A LIGHT SEAL failure occurred.
Action: Repair the light leakage.
20JUL04
DG3519-1 16018 Possible Light Leakage
Page
130 of 165 Description: An error occurred during Autozero: the PMTs detected a large quantity of light.
Cause: The DOOR is not closed, a PANEL is loose, or a light leakage occurred in the
CASSETTE HANDLING AY.
16019 Log Error only: No Display

Description: This is an error log message only and will not be displayed.
Cause: Calibration could not locate offset.
Action: Rotate the GALVO counterclockwise.

Cause: Calibration could not locate offset.
Action: Rotate the GALVO clockwise.
16021 Malfunctioning PMT1: Gain out of range

Description: For a given high voltage, the low gain of PMT1 might prevent it from reaching
Action: Check that the DOSIMETER operates correctly.
Cause 3: The PMT malfunctioned.
Action: Interchange the malfunctioning PMT with another PMT.
If the problem occurs after the PMT, install a new PMT.
20JUL04
DG3519-1 16022 Malfunctioning PMT2: Gain out of range
Page
131 of 165 Description: For a given high voltage, the low gain of PMT2 might prevent it from reaching

20JUL04
DG3519-1 16024 Malfunctioning PMT4: Gain out of range
Page
132 of 165 Description: For a given high voltage, the low gain of PMT4 might prevent it from reaching

20JUL04
DG3519-1 19001 Log Error only: No Display
Page
133 of 165 Description: This is an error log message only and will not be displayed.
Cause: GALVO communications problems.
Action: Check the GALVO COMMUNICATION CABLE.

Cause: The PMT/DAS BOARD A5 malfunctioned.
Action: Check the CABLE and the power to the PMT/DAS BOARD A5.

Cause: No power to the GALVO BOARD A4.
Action: Check the power to the GALVO BOARD A4.

Cause: The GALVO AGC reference is too high.
Action: 1. Check the connection to the GALVO BOARD A4.
2. Check that the R2 AGC signal is correctly adjusted.
3. Check the connections at the GALVO AY M4.

Cause: The GALVO AGC reference is too low.
Action: Check that the R2 AGC signal is correctly adjusted.
20JUL04
Page
134 of 165 Description: This is an error log message only and will not be displayed.
Action: Install a new MCPU BOARD A2.

Cause: The reference voltage for the LASER with the SHUTTER closed is too high.
Action: Check:
• reference voltage for the LASER
• LASER SHUTTER
• polarity of the DIODE

Cause: The reference voltage for the LASER with the SHUTTER open is too low.
Action: Check:
• reference voltage for the LASER
• LASER CABLE
• LASER SHUTTER
• polarity of the DIODE
20JUL04
DG3519-1 22000 MSC BOARD A1: Fatal Software Error
Page
135 of 165 Description: Error that is not possible to repair: Failure of the Checksum for the Boot
Software. A new BOOTSTRAP PROM must be installed.
A1.
22001 MSC BOARD A1: Memory did not erase during Download
Description: At the start of download to the MSC BOARD, the flash memory was erased and
this procedure was not completed.
Cause: The download of software did not occur.
Action: 1. Download the software again.
2. Do the Checkout Procedure for the MOTION SYSTEM CONTROL (MSC)
BOARD A1.
22002 MSC BOARD A1: Error during download of MSC Software

Description: A program failure occurred during download of the software of the MSC BOARD
to the MSC BOARD. If this error continues, install a new MSC BOARD.
BOARD A1.
20JUL04
DG3519-1 22003 MSC BOARD A1: Checksum of Main Application failed
Page
136 of 165 Description: A checksum error occurred in the MSC Application Software. The MSC BOARD
will remain in the bootstrap program waiting for download. If this error continues, install a new
MSC BOARD.
BOARD A1.
22004 MSC BOARD A1: RAM Test failed

Description: A failure occurred during the test of the RAM on the MSC BOARD. If this error
continues, install a new MSC BOARD.
BOARD A1.

Description: The MSC boot received an incorrect “S-Record” during the download of the
MSC Application Software. If this error continues, install a new MSC BOARD.
BOARD A1.
20JUL04
DG3519-1 22006 MSC BOARD A1: Error during download of MSC Software
Page
137 of 165 Description: The receive buffer of the boot program was received excessive data. Possibly, 2
S-Records overlapped during the download. If this error continues, install a new MSC
BOARD.
BOARD A1.

Description: The MSC boot received a message on an incorrect RS-232 channel. If this
error continues, install a new MSC BOARD.
BOARD A1.

Description: The MSC boot program started to send a message on an incorrect RS-232
channel. If this error continues, install a new MSC BOARD.
BOARD A1.
20JUL04
DG3519-1 22009 MSC BOARD A1: Error during download of MSC Software
Page
138 of 165 Description: The MSC boot program received a “Quart Interrupt” that is not correct. If this
error continues, install a new MSC BOARD.
BOARD A1.

Description: The MSC boot program received an incorrect command during the download.
Cause 1: The download of software did not occur.
BOARD A1.
(MCPU) BOARD A2.
Cause 3: Communications between the MSC BOARD and the MCPU BOARD did not occur.
Action: Check the RS-232 communications between the MSC BOARD and the MCPU
BOARD.

Description: The MSC received a message before the preceding message was completed, a
message overrun error.
Cause 1: The download of software did not occur.
BOARD A1.
20JUL04
DG3519-1 Cause 2: The MCPU BOARD A2 malfunctioned.
Page
139 of 165 Action: Do the Checkout Procedure for the MASTER CENTRAL PROCESSING UNIT
(MCPU) BOARD A2.
Cause 3: Communications between the MSC BOARD and the MCPU BOARD did not occur.
Action: Check the RS-232 communications between the MSC BOARD and the MCPU
BOARD.
20JUL04
DG3519-1 29001-30033 MSC BOARD A1: Software malfunctioned
Page
140 of 165
Important
See the following Cause/Action for all error codes indicated in this section.

A1.
Code Description
29001 - 29006 RTXC system error. The communications data queue is full and cannot
receive messages. A software debug error, should not occur during normal
operation.
29007 RTXC system error: A software debug error, should not occur during normal
operation (not enough timers provided to system).
29008 MSC system error: A software debug error, should not occur during normal
operation (a SENSOR ID that is not correct was entered).
30002 DUPLEX CAM did not make a necessary move. Generic “Cam Move” Error.
30003 MSC BOARD received a command from the MCPU BOARD that was not
recognized.
30004 DUPLEX CAM did not execute the “Cam Home” operation.
30005 DUPLEX CAM did not execute the “Cam Pinch Cassette” operation.
30006 DUPLEX CAM did not execute the “Cam Unlatch Cassette” operation.
30007 DUPLEX CAM did not execute the “Cam Latch Cassette” operation.
30008 DUPLEX CAM did not execute the “Cam Unpinch Cassette” operation.
30009 DUPLEX CAM did not execute the “Cam Jog” operation.
30011 DRIVE ROLLERS did not execute the necessary move.
30012 An incorrect command was sent to the DRIVE ROLLER job.
30013 The SLOW SCAN job detected a semaphore that was not recognized.
30014 An operation of DRIVE ROLLER did not complete in the time allowed.
20JUL04
Page
141 of 165 30015 An incorrect status of the SENSOR was detected by the CASSETTE Load
Software during operation of the DRIVE ROLLER.
30016 The DRIVE ROLLER “Eject Cassette” operation did not complete in the time
allowed.
30017 The “Cassette Load” Software determined that the CASSETTE ENTRY
SENSOR S1 malfunctioned.
30018 The “Cassette Load” Software determined that the CASSETTE REAR
30019 The “Cassette Load” Software determined that the CASSETTE LOAD
30020 The PLATE HANDLER determined that a “Move Error” of the SLOW SCAN
AY occurred.
30021 The Erase operation did not occur.
30022 The DUPLEX CAM did not move to the “PINCH” position in the time allowed.
30023 The DRIVE ROLLERS did not execute the “Load” operation in the time
allowed.
30024 The DUPLEX CAM did not move to “UNLATCH” position in the time allowed.
30025 The DUPLEX CAM did not move to “LATCH” position in the time allowed.
30026 The DRIVE ROLLERS did not execute the “Unload” operation in the time
allowed.
30027 The DUPLEX CAM did not move to “UNPINCH” position in the time allowed.
30028 The PLATE HANDLER did not execute the “Load PLATE” operation in the
time allowed.
30029 The PLATE HANDLER did not execute the “Scan PLATE” operation in the
time allowed.
30030 The PLATE HANDLER did not execute the “Eject PLATE” operation in the
time allowed.
30031 The DUPLEX CAM did not execute the “Move to Home” operation.
20JUL04
Page
142 of 165 30032 The PLATE HANDLER did not execute the “Home Slow Scan” operation in
the time allowed.
30033 The DUPLEX CAM did not execute the “Move to Home” operation in the
time allowed.
32001 Communications malfunctioned between MCPU and SSC BOARDS

Description: An MCPU message did not complete before another message was received: a
carriage return was not received before the next message was received.
(MCPU) BOARD A2.
A1.
32002 MSC BOARD A1: Internal Communications Error

Description: The “Quart Receive Interrupt” occurred on an incorrect receive channel. A
malfunction occurred with the RS-232 communications on the MSC BOARD.
A1.
20JUL04
DG3519-1 32003 MSC BOARD A1: Internal Communications Error
Page
143 of 165 Description: The “Quart Receive Interrupt” occurred on an incorrect transmit channel. A
malfunction occurred with the RS-232 communications on the MSC BOARD.
A1.
32004 Communications Error between MCPU and SSC BOARDS

Description: A message was sent to the SLOW SCAN BOARD and a response was not
received within 3 seconds. This error is set after 1 retry of sending the message to the SLOW
SCAN BOARD.
A1.
32005 Communications Error between MCPU and SSC BOARDS

Description: The SLOW SCAN BOARD did not return a correct response to a command
from the MSC BOARD. The MSC BOARD will send the command again before providing
Error 32004.
A1.
20JUL04
DG3519-1 47001 Communications to MCPU BD failed during Shut Down
Page
144 of 165 Description: Communications to the MCPU BOARD failed during shutdown.
(MCPU) BOARD A2.
47002 Internal communications failure

Description: Internal communications failure
Cause: Internal communication error between BOARDS.
Action: 1. Check the communications between the PC and the MCPU BOARD. See
MASTER CENTRAL PROCESSING UNIT (MCPU) BOARD A2.
2. Check the IP Address on the PC internal network: See Step 3, Displaying the
Main Screen of the Service Diagnostics.
3. Execute the Service Diagnostics: [Display Software Versions]. See SLOW
SCAN CONTROLLER (SSC) BOARD A6 and COIL BOARD A7.
47003 Internal communications to UPS did not occur

Description: Internal communications to the UPS did not occur.
Cause: Communication error
Action: Check:
1. UPS RS-232 CABLE to COM3.
2. Do the Checkout Procedure for the UNINTERRUPTED POWER SUPPLY
(UPS).
20JUL04
DG3519-1 47500 - 47504 Internal communications to UPS did not occur
Page
145 of 165 Description: Internal communications to the UPS did not occur.
Action: Check:
1. UPS RS-232 CABLE to COM3.
2. Do the Checkout Procedure for the UNINTERRUPTED POWER SUPPLY
(UPS).
47510 - 47511 Internal communications failure to UPS1

Description: Internal communications failure to the UPS1.
Action: • Check the UPS RS-232 CABLE to COM 3.
• Do the Checkout Procedure for the UNINTERRUPTED POWER SUPPLY
(UPS).
47520 - 47522 Internal communications failure to UPS1

Description: Internal communications failure to the UPS1.
Action 1: • Check the UPS RS-232 CABLE to COM 3.
• Do the Checkout Procedure for the UNINTERRUPTED POWER SUPPLY
(UPS).
47550 The BATTERY in UPS1 is too low. A System shutdown will occur
in 1 minute
Description: The BATTERY in UPS1 is too low. A SYSTEM shutdown will occur in 1 minute.
Cause 1: Utility power failure.
Action: Check the POWER PLUG and wait for the power to begin.
Cause 2: The BATTERY level is 25% or less of the maximum level.
Action: Do the Checkout Procedure for the UNINTERRUPTED POWER SUPPLY (UPS).
20JUL04
DG3519-1 47551 Unable to establish communications with UPS1
Page
146 of 165 Description: Not able to set up communications with the UPS1.
Cause 1: Utility power failure.
Action: Check the POWER PLUG and wait for the power to resume.
Cause 2: The BATTERY level is 25% or less of the maximum level.

Description: This is a log message. UPS1 detects a utility power failure condition that did not
clear within 20 seconds.
Cause: Utility power failure.
Action: Check the POWER PLUG.

Description: This is a log message. UPS1 detects that the BATTERY charge low is indicated
from the UPS1.
Cause: BATTERY failure.

Description: UPS1 has provided information about a malfunction.
Cause: UPS1 malfunctioned.

Description: This is a log message. The utility power was restored.
Cause: Power is restored.
Action: None
20JUL04
Page
147 of 165 Description: This is a log message. The power of the BATTERY is full in UPS1.
Cause: BATTERY charge is restored.
Action: None

Description: This is a log message. UPS1 is no longer in a FAULT mode.
Cause: FAULT mode has cleared.
Action: None
49000 HARD DISK is full. DISK MANAGER not able to remove images
Description: The DISK MANAGER cannot remove images when starting to reach the low
watermark. The disk reached high watermark and no images are available to delete.
Cause: The HARD DRIVE is full.
Action: Check that free space occurs on the HARD DRIVE D.
49001 Image Files have been deleted

Description: Image files were deleted. The file name will be connected with the error code.
This message indicates an event not an error.

Description: The “AddOnActivator” located an error with the OPTIONS DISKETTE. The
internal creation date is not correct.
Cause: Unofficial OPTIONS DISKETTE.
Action: Install a new OPTIONS DISKETTE.

Description: The “AddOnActivator” could not access the file on the OPTIONS DISKETTE
Cause: The file on the OPTIONS DISKETTE is corrupt.
20JUL04
Page
148 of 165 Description: The Pentium III serial identification is disabled in the BIOS or this is not a
Pentium III PROCESSOR.
Cause: Manufacturing did not enable the identification number of the Pentium III
PROCESSOR.
Action 1: 1. De-energize and energize the SYSTEM.
2. Press F1 when information displays on the screen. The SYSTEM will boot into
the Configuration/Setup Utility. If the Windows NT logo displays, do Steps 1
and 2 again.
3. After the Configuration/Setup Utility starts, use the arrow keys to highlight
“Advanced Setup”. Press Enter. The Advanced Setup menu displays.
4. Select “Processor Control”. The Processor Control menu displays.
5. Use the right arrow key to change the “Processor Serial Number Access” field
from “Disabled” to “Enabled”.
6. Press Esc 3 times. The SYSTEM will provide information for the next steps
when you exit.
7. Select “Yes, save and exit”. Press Enter. The SYSTEM will boot.

Description: The “AddOnActivator” located an error with the OPTIONS DISKETTE.
Cause: The file on the OPTIONS DISKETTE is not reliable.
20JUL04
DG3519-1 55104 Could not access DB
Page
149 of 165 Description: Could not access the database.
Cause: The database had a malfunction.
Action 1: Check that the SQL is running. If not, boot the SYSTEM.
Action 2: If the SQL is running, actuate the options again.
Action 3: If the SQL will not start or if the SQL is running and you continue to receive this
error message, contact a Development Engineer for help.

Description: The “AddOnActivator” could not provide necessary memory.
Cause: NT memory was too low.
Action: Boot the SYSTEM.

Description: The options on this OPTIONS DISKETTE were installed before now.
Cause: The options are available for use.
Action: None

Description: The OPTIONS DISKETTE is not correct for this CR 800 SYSTEM. It was used
on another CR 800 SYSTEM before now.
Cause: The OPTIONS DISKETTE can be used for only 1 CR SYSTEM.
Action: Use the correct OPTIONS DISKETTE.
20JUL04
DG3519-1 55108 Log Error only. No Display.
Page
150 of 165 Description: A database update failure.
Cause: The database had a malfunction.
Action 1: Check that the SQL is running. If not, boot the SYSTEM.
Action 2: If the SQL is running, attempt to actuate again.
Action 3: If the SQL will not start or if the SQL is running and you continue to receive this
error message, contact a Development Engineer for help.
55109 Log Error only. No Display.

Description: Could not update the “AddOn.bag” file.
Cause: Manufacturing did not provide a correct configuration for this CR 800 SYSTEM.
Action 1: Run “AddOnInet.exe”.
Action 2: Install all the OPTIONS DISKETTES again.
DIAGNOSTICS Troubleshooting Image Quality
20JUL04
DG3519-1
Page
Section 5: Troubleshooting Image Quality
151 of 165
Image Density too Low: “Grainy Image”
20JUL04
DG3519-1 Cause Action
Page
152 of 165 The exposure is too low on the
PHOSPHOR PLATE. Important
The Exposure Index must be 3300 ± 100.
Using a DOSIMETER, check for correct Exposure Index by

exposing a CASSETTE at 20 mR. See Exposing the
CASSETTE.
The beam of the LASER is not Check the adjustment of the FOLD MIRROR.
in alignment.
The correct body part is not Check that the correct body part is selected.
selected during image
processing.
20JUL04
DG3519-1 Image Streaks in the Direction of the SLOW SCAN
Page
153 of 165
20JUL04
DG3519-1 Cause Action
Page
154 of 165 The COLLECTOR or NOSE
PIECE is dirty. Caution
• Do not apply excessive pressure when you clean.
• Use a cloth free of dust particles.
• You can use CANNED AIR to remove dust from the
COLLECTOR.
Clean the entrance of the COLLECTOR and NOSE PIECE.

The PHOSPHOR SCREEN is Check the following adjustments:
scratched. • PLATE GUIDE ROLLERS
• PLATE GUIDE FINGERS
The FOLD MIRROR is dirty.
Caution
• Do not apply excessive pressure when you clean.
• Use a cloth free of dust particles.
Clean the FOLD MIRROR.

20JUL04
DG3519-1 Image Streaks in the Direction of the FAST SCAN
Page
155 of 165
Cause Action
During the scan, the PLATE Check the following adjustments:
was not guided correctly. • PLATE GUIDE ROLLERS
• PLATE GUIDE FINGERS
The SLOW SCAN AY Do the Checkout Procedure for the SLOW SCAN
malfunctioned. CONTROLLER (SSC) BOARD A6 and COIL BOARD A7.
The GALVO malfunctioned. Check:
• Adjustment of the GALVO BOARD.
• Do the Checkout Procedure for the GALVO BOARD A4.
Obstruction of the Clear any obstructions.
EXTRACTION BAR.
20JUL04
DG3519-1 Banding in the Direction of the FAST SCAN
Page
156 of 165
Cause Action
20JUL04
DG3519-1 Wrong Image Aspect Ratio
Page
157 of 165
Description: Example of wrong Image Aspect Ratio:

“A” is not the same length as “B”. Also, the holes in the diagonal bar are not round.
Cause Action
The SLOW SCAN AY Check the SLOW SCAN CONTROLLER (SSC) BOARD A6
malfunctioned. and COIL BOARD A7.
20JUL04
DG3519-1 “Water Marks” in the Image
Page
158 of 165
Cause Action
The condition of the PHOSPHOR Check the condition of the PHOSPHOR SCREEN.
SCREEN is not correct.
20JUL04
DG3519-1 Image “Tearing” or Edges Missing
Page
159 of 165
Cause Action
20JUL04
DG3519-1 Noise or Wavy Lines in the Image
Page
160 of 165
Cause Action
Possible light leakage. Check for light leakage. See Table 5.
The ground wire is not fastened Check that the ground wire of the PMT/DAS BOARD is
on the PMT/DAS BOARD. correctly fastened.
The POWER SUPPLY has a Check for loose wires on all POWER SUPPLIES.
loose ground wire.
20JUL04
DG3519-1 Border on an Edge of the CASSETTE
Page
161 of 165
Cause Action
The CR 800 SYSTEM is not in Calibration of the CR 800 SYSTEM must be completed.
correct calibration. See Doing the Calibration for the CR 800 SYSTEM.
20JUL04
DG3519-1 Noisy Image
Page
162 of 165
Possible Cause Action

The High Voltage POWER Install a new PMT/DAS BOARD.
SUPPLY on the PMT/DAS
BOARD malfunctioned.
20JUL04
DG3519-1 No Image
Page
163 of 165
Possible Cause Action
No image on the PHOSPHOR Check for correct exposure of the CASSETTE.
PLATE.
The PMT/DAS BOARD 1. Check for 24 V DC on the PMT/DAS BOARD: J1-192 or
malfunctioned. P1-1, 2.
2. Calibration of the CR 800 SYSTEM must be completed.
3. Execute the [Light Test] to cause a light leakage. If the
graph does not return a response, check the
PHOTOMULTIPLIER TUBE/DATA ACQUISITION
SYSTEM (PMT/DAS) BOARD A5.
The PMT voltage is not correct. Check for high voltage to the PMT at the PMT BOARD.
The LASER is not energized. 1. Use [Individual Component Control] to open the LASER
SHUTTER. Check the reference voltage of power for
the LASER.
2. Use the Service Diagnostics to select [Laser Power] to
read the value:
• If the value of the power is less than 50% but more
than 0%, install a new LASER TUBE.
• If the value of the power is 0%, check that the
LASER SHUTTER is open.
• If the value of the power is 0% and the LASER
SHUTTER is open, install either a new LASER
TUBE or a new LASER POWER SUPPLY.
20JUL04
DG3519-1 Possible Cause Action
Page
164 of 165 The beam alignment of the 1. Check that the beam reaches the exposure area
LASER is not correct. between the LASER and the NOSE PIECE.
2. Check the adjustment of the SECONDARY FOLD
MIRROR.
3. Check that the beam is on both BEAM CLIPPERS.
The GALVO malfunctioned. 1. Check that the GALVO correctly moves the beam side
to side.
2. Energize the LASER and the GALVO and check that
the laser beam is on both BEAM CLIPPERS.
3. Check the +15 V DC and +24 V DC to the GALVO
BOARD.
20JUL04
DG3519-1 Table 15 Publication History
Page
165 of 165 Publication Publication ECO Changed
File Name Notes
Date No. No. Pages
05MAY00 DG3519-1 --- All dg3519_1_05may00.fm First Printing
12JAN01 DG3519-1 --- All dg3519_1_12jan01.fm Second Printing
29AUG01 DG3519-1 --- All dg3519.fm Links from
PREVENTIVE
MAINTENANCE
publication added.
11MAR02 DG3519-1 --- All dg3519.fm Revised
25JUN02 DG3519-1 --- All dg3519_1.fm Revised
20JUL04 DG3519-1 --- 1 and 9 dg3519_1.fm Revised
Kodak and DirectView are trademarks of Eastman Kodak Company.
Printed in U.S.A. • dg3519_1.fm
EASTMAN KODAK COMPANY

Rochester, NY 14650 HEALTH IMAGING

Diagnostics For Kodak DirectView CR 800 System 20JUL04

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Diagnostics For Kodak DirectView CR 800 System 20JUL04

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© EASTMAN KODAK COMPANY, 2004 HEALTH IMAGING

{Diagnostics}{Production}{HealthImaging}{ExternalAndInternal} Publication No. DG3519-1

1 At the MAIN MENU, select:

5 In the “Service Diagnostics” screen, click a [Button] to see more information.

• Drives the SLOW SCAN AY to the limits in both

If the PLOT is not normal, adjust the GALVO BOARD.

Table 7 Repetitive Cycles

1 To actuate the DUPLEX CAM, press [CAM Position Actuation].

2 Rotate the DUPLEX CAM by pressing each of the following:

SLED CAM DUPLEX

1 Check the following mechanical systems for problems:

1 Check the following mechanical systems for problems:

c Check the wires for breaks.

1 Check the following electrical systems for problems:

MOTION SYSTEM CONTROL (MSC) BOARD A1

Purpose To check that the MSC BOARD A1 functions correctly.

1 Check for correct voltages on CONNECTOR P5:

1 Check for correct voltages on CONNECTOR P2:

1 Check for correct voltages on CONNECTOR P2:

Purpose To check that the PHOTOMULTIPLIER TUBE (PMT) / DATA ACQUISITION

1 Check for correct voltages on CONNECTORS P1 and P2:

2 Check for 24 V DC and 5 V DC:

6 Check the HALL EFFECT SENSORS on the COIL BOARD A7:

8 Check the resistance at the CONNECTOR J4:

1 If the AC OK LED is not illuminated, do:

2 If the DC OK LED is not illuminated, do:

1 Observe the status of the 2 LEDs:

6 Install a new TRANSFORMER T1.

1 Observe the status of each LED:

1 Select [UTILITY MENU].

2 Select [System Status]. The “System Status” screen appears.

Table 12 Description of the “System Status” screen - “Memory Utilization”

1 Listen to the beeps when the PC is energized.

Software Loading Errors

Application Software Errors

Dark TOUCH SCREEN

10002 CASSETTE LOAD SENSOR S2 is not blocked

10003 READER did not read the CASSETTE BAR CODE

10005 CASSETTE LOAD SENSOR S2 did not detect ejection of

10006 CASSETTE REAR SENSOR S3 did not detect CASSETTE

Cause 1: The LIGHT SHUTTER SENSOR S4 functions correctly, but an obstruction

10016 CASSETTE REAR SENSOR S3 did not detect CASSETTE

10017 Eject CASSETTE: Retry attempt

10019 Eject CASSETTE: Timeout error

10021 MSC BOARD A1: Software malfunction

10024 MSC BOARD A1: Software malfunction

Cause 1: The LIGHT SHUTTER SENSOR S4 functions correctly, but an obstruction

11001 DUPLEX CAM did not move to Home Position

11002 DUPLEX CAM did not move to “PINCH” position

11004 DUPLEX CAM did not move to “UNCLAMP/LATCH” position

11005 DUPLEX CAM did not move to “UNPINCH” position

11006 SENSOR S11 did not detect position of DUPLEX CAM

11010 DUPLEX CAM: Software command failed on the MSC BD

11014 DUPLEX CAM: Timeout Error

11017 MSC BOARD A1: Software Error for DUPLEX CAM

11018 DUPLEX CAM did not move to next position

11019 DUPLEX CAM did not move to “PINCH” position

11021 DUPLEX CAM did not move to “LATCH” position

11022 DUPLEX CAM did not move to “UNPINCH” position

12002 EXTRACTION BAR REFERENCE SENSOR S9 did not actuate

12004 PLATE PRESENT SENSOR S5 did not actuate

12005 NOSE PIECE did not engage

12008 NOSE PIECE SENSOR S6 did not actuate