For Review GMATHS QMS Manual 11 23 2021

GMATHS-ISO-
GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL Document No:

QM-001
QUALITY MANAGEMENT SYSTEM Revision Number: 3
OPERATIONS MANUAL
Number of Pages: 1 of 54
ISO 9001:2015 QUALITY MANAGEMENT SYSTEM PROCEDURE
Execution Revision Revision Page Originating

Details of Changes
Date No. Type Affected Unit/Dept.
May 15, 0 New Newly established procedure in accordance to - QMS – ISO
2019 the ISO 9001:2015 requirements. Facilitator
August 23, 1 Complete Table of Contents 2-3 QMS – ISO

2019 Facilitator
Modified Business Process 49
Organizational Structure 50-51
Responsibility, Authority and Communication 13-24
Context of the Organization 52-101
October 2, 2 Complete The Attachment 4 was removed from the table 3 QMS – ISO
2019 of contents Facilitator
February 2-A Complete The context of the organization was removed 42-92 QMS – ISO
23, 2021 from the operations manual Facilitator
The School Based Organizational Structure was 41

updated
September 3 Complete The school logo was changed All QMS – ISO
03, 2021 Facilitator
4.4 Overview of the Quality Management 10
System and Exclusions
5.0 Leadership and Commitment 11
6.1 Responsibility, Authority and 12-23

Communication
7.1.2 Human Resources – skills training was 28

removed from the HR Unit and transferred to
Curriculum Unit
Registration Mark: Distribution Mark: This document is a sole property of the GENERAL MARIANO ALVAREZ TECHNICAL SCHOOL.
Any disclosure, unauthorized reproduction or use is strictly prohibited except with
permission from GMATHS. Only documents with standard stamps of GMATHS are
considered official.
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7.1.5 Monitoring and Measuring Resources 31

Addition on the provisions: However, in cases
that the amount of calibration of tools and
equipment are higher than the amount of
specified items, procurement for new
tools/equipment will be highly suggested
depending on the availability of school funds
on the basis of existing guidelines.
All the terms curriculum and syllabi are

replaced by “curriculum”.
32
7.2.3 External Communication
Customer Feedback related to students and
teaching personnel, particularly complaints
shall be forwarded to the Guidance Office
communicated with the respective
Department Head involved for proper action.
For the Non-teaching personnel, the human
Resource Unit will address the concern.
Furthermore, the result of the Customer
Feedback will be gathered by the Feedback
Management Unit and be reported during the
Management review.
33
7.3.11 Instead of “Department”, Units
34
8.1.1 Syllabi was removed
35
8.2.3.2 Revised student records instead of
“Contract Review
36
8.2.3.3 The Individual Performance
Commitment and Review Form (IPCRF) shall
also be considered for both teaching and non-
teaching personnel’s performance review.
38
8.4.1.1 Curriculum instead of syllabi
Teaching personnel from faculty
Head Teacher, addition of Subject Group Head
39
8.4.1.4 Subject Group Head, Department Head
Registration Mark: Distribution Mark: This document is updated and controlled if it bears the red “CONTROLLED COPY”
stamp. Otherwise, please refer to the Document Control Center (DCC) for your updated
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from Head Teacher

40
8.4.2.1 Instead of Student Control Number –
Learner Reference Number (LRN)
8.4.2.2 Revised inspection of record prior to

releasing of documents or graduation is
maintained by the Admin – Records Unit
8.5.3.1 The Admin – Property and Supply Unit

shall execute case with property belonging to
customers or external providers
8.5.7 For Teaching Personnel who do not

conform to his duties/functions he/she is
called for by the Administrative Officer/Human
Resource Unit Head Unit Head for Non-
Teaching Personnel.
8.5.8 Teaching and Non-Teaching Personnel

who did not comply with the directive of the
Principal shall be subject for a letter of
explanation.
42
9.1.1 Results of the Internal Audit
Data required to improve the teaching-
learning shall be based on the Individual
Performance Commitment and Review Form
45
4.3.4 Special Unit Meeting can be held by the
Unit Heads or if the ISO
Facilitator/Coordinator or any members of the
Quality Management System Working
Committee
9.3.7 The ISO Facilitator/Coordinator and

Deputy Facilitator shall monitor the status of
resolution during the meeting
Prepared by: Reviewed by: Approved by:
DIANA JEAN D. DELAGON DIANA JEAN D. DELAGON VICTORIO N. MEDRANO, EdD

Originator ISO Facilitator Principal IV
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TABLE OF CONTENTS
Description Page
1.0 Introduction 6
1.1 Approval
1.2 GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL - HISTORY 8
1.2.1. Vision
1.2.2. Mission
2.0 Description of the Company’s Quality Management System 8
2.1 Development of the QMS
9
2.2 Definition of Terms
3.0 Quality Management System Documentation 10
3.1 Documentation Structure
4.0 Context of the Organization
4.1 Understanding the Organization and its Context
4.2 Review and Actions of the Internal and External Issues 10 – 13
4.3 Needs and Expectations of Interested Parties
4.4 Overview of the Quality Management System & Exclusion
5.0 Leadership and Commitment
5.1 Leadership and Management Commitment 14 – 26
5.2 Responsibility, Authority and Communication 27
5.3 GMATHS Quality Management Policy
6.0 Planning of the Quality Management System
6.1 Actions to Address Risks and Opportunities
28 – 29
6.2 Quality Objectives Framework
6.2.1 Quality Objectives and Planning to Achieve Them
6.3 Planning of Change
7.0 Support
7.1 Resources
30 – 37
7.1.1 Providing Resources
7.1.2 Human Resources
7.1.3 Infrastructure
7.1.4 Environment for the operation processes
7.1.5 Control of Monitoring and Measuring Resources
7.1.6 Organizational Knowledge
7.2 Communication
7.3 Control of Documented Information
1.0 INTRODUCTION
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1.1 APPROVAL
This operations manual is the primary document that defines the Quality Management System (QMS) of
GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL in compliance to the requirements of ISO 9001:2015
standards
This Quality Manual contains a description of the learning Institution’s Quality Management System and how
its requirements are integrated in the learning institution’s day-to-day operations, compliance to the
regulatory requirements and ISO 9001:2015 standard. It also contains how the organization relates the
Quality Policy to its commitment of providing excellent Quality Education.
It also includes the description of the organizational structure, responsibilities, general procedures and
resources of the organization and interaction of the processes.
This Quality Management System Manual demonstrates GENERAL MARIANO ALVAREZ TECHNICAL HIGH
SCHOOL policies in ensuring Quality of Education that meet the requirements of interested parties, most
specially, our students including all other interested parties.
It is a mandatory requirement that all employees adhere to this Quality Management System.
Approved by: Execution date:
______________________________ _________________
VICTORIO N. MEDRANO, EdD
Principal IV
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1.2 GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL – HISTORY

General Mariano Alvarez Technical High School formerly known as San Gabriel Barrio High School
began its operations in 1968. Students were housed in pre-fab (Marcos type) buildings along with their
pioneer teachers. The school has been under the administration of Mrs. Matea Amarille. In 1972, Carmona
was split into two districts where District II comprised the resettlement areas of San Jose and San Gabriel
with the supervision of Mr. Angelo Loyola as principal-in-charge while Miss Adoracion Ignacio functioned as
the assistant principal of the school. In 1973, the school was under the administration of Miss Teodora L.
Abad when Carmona Relocation Center High School was established. Then, Mr. Eusebio P. Dichoso came as
assistant of CRCHS and qualified teachers were promoted as heads of the different subject areas.
In 1978, Mrs. Crispina A. Salgado took over as she strengthened the physical and work force
development of the institution. Teachers started to undergo series of in-service trainings, seminars, and
workshops while the students participated and won in variety of academic competencies. The administration
and vocational buildings were constructed. On July 26, 1982, during the 5 th regular session, Assembly woman
Helena Z. Benitez of the first district of Cavite sponsored Batas Pambansa Blg. 289, an act converting the
school to technical high school. It was passed on September 10, 1982 and was approved by President Marcos
on November 14, 1982. With this act, Carmona Relocation Center High School was changed to General
Mariano Alvarez Technical High School to cater the skills manpower demand by the community.
The gradual changes in the curriculum started during the school year 1984-1985 with the newly
appointed principal Mr. Jose M. Salazar Jr.. Under his administration, GMATHS has attained progressive
triumph as a whole through his efforts and commitment with the government leaders so more
infrastructures were built. On April 25, 2010, Mr. Salazar retired from office after 23 years of noble service.
While waiting for a full-pledged principal, Dr. Elias D. Alicaya took over as officer-in-charge. Although
his service in the school was short-lived, he exerted much effort to inspire GMATHSians with unfailing service
and dedication towards his craft.
On January 3, 2011, Mr. Rolando Dilidili began his tenure. During his incumbency, Mr. Dilidili, had
accomplished numerous projects – renovation of offices, buildings, classrooms, and several parts of the
school premises. Also, the K-12 Program was fully implemented and the school offered Senior High School
Tracks – Academic and Vocational Tracks. GMATHS has been the recipient of the three four-storey buildings,
through his efforts and coordination with Cong. Roy M. Loyola, which was fully utilized by the students on
September 4, 2017. Until, he bid his farewell after six years of service on July 24, 2017. After him, Dr. Elisa D.
Hernandez during her term, GMATHS has also received numerous significant awards and recognition in
sports, academics, and tech-voc subjects. After a year, she retired from office.
On September 4, 2018, GMATHS welcomed Dr. Victorio N. Medrano. Two weeks after his arrival, he
immediately laid down a development plan with a clear vision and to redirect the school’s mission in which
GMATHS shall be the leading Technical and Vocational Institution in the Philippines, along with the
engagement and cooperation of all concerned for the attainment of his advocacy.
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Withstanding the years, GMATHS is much more developed in terms of curriculum, facilities,
academics, and extra-curricular activities. More promising visions await the school in the coming time
through the efforts of all stakeholders.
1.2.1 GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL - VISION
General Mariano Alvarez Technical High School shall be the leading “DepEd” institution in the area of
Technical and Vocational Education in the 21 st century and beyond.
1.2.2 GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL – MISSION

GMATHS is committed:
 To provide equitable and relevant educational opportunities in the area of Technical and
Vocational Education and to produce a demand-driven technology individuals, quality
technicians and skilled workers for today’s career and tomorrow’s opportunity.
 Shall lead and undertake researches and extension services in the community to have
progressive life towards nation-building.
Sustain GMATHS family morale and productivity by developing their full potential and total well-
being and by establishing mutual trust, mutual responsibility and harmony through open
communication.
2.0 DESCRIPTION OF THE COMPANY’S QUALITY MANAGEMENT SYSTEM

2.1 Development of the QMS
The Quality Management System (QMS) of GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL is
developed by reviewing the existing system, applying improvements in compliance with the ISO 9001:2015
Standard. We shall determine the internal and external factors that may or might affect the learning
institution and define the needs and expectations of the interested parties. Risks and opportunities are will
be determined based on the identified internal & external factors, needs and expectations of the interested
parties and compliance obligation of the learning institution. Actions to address risks and opportunities are
integrated in the existing QMS of the organization.
The Plan -Do -Check -Act (PDCA) Cycle had been adopted as methodology in implementing the process
approach and systematic way in identifying and managing the activities, processes and services as basis in
designing the Quality Management of the learning institution.
• Plan: It is to establish the objectives, risk treatments & processes necessary to deliver results.
• Do: Implement the processes identified.
• Check: Monitor & measure processes and service against plan & report results.
• Act: Take actions to continually improve process performance.
GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL maintains Quality Management Systems that
effectively control the business processes of the learning institution to ensure Quality Education. The Learning
Institutions QMS covers the PROVISION OF QUALITY EDUCATION SERVICES WHICH CONSIST OF HIGH SCHOOL
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LEVELS (JUNIOR AND SENIOR). The learning Institution ensures that the operation will manage for the most
cost-effective manner and with the level of High Quality Education that meet students’ requirements and
compliance to statutory & regulatory requirements.
The learning institution shall also periodically monitor, analyse and evaluate the performance and
effectiveness of the QMS including the defined Quality Objectives and other defined processes performance
indicators. Results of analysis shall be used as one of the inputs for the continual improvement of the Quality
Management System and learning Institutions Performance as a whole.
2.2 Definition of Terms

2.2.1 Quality – is the totality of features and characteristic of a product or service that bear on its
ability to satisfy stated and implied needs.
2.2.2 Audit – the systematic, independent, and documented process to objectively determine the
fulfilment of audit criteria.
2.2.3 Customer Satisfaction – customer’s perception of the degree in which the customer
requirements have been fulfilled.
2.2.4 Continual Improvement – is an ongoing effort to improve products, services, or processes. These
efforts can seek "incremental" improvement over time or "breakthrough" improvement all at
once.
2.2.5 Effectiveness – Extent to which planned activities are materialized and planned results achieved.
2.2.6 Corrective Action – action to cause(s) of nonconformity in order to prevent its recurrence.
2.2.7 Non-conformance – non-fulfilment of a specific requirement, either of the standard or company
policy, procedure and other planned arrangements.
2.2.8 Quality Policy – statement of direction of the Management for its intentions and principles in
relation to the overall directions for ensuring Quality Education Services.
2.2.9 Quality Objective – overall goal, aligned to the QMS Policy, that the learning institution had
established. The Quality Objectives must be quantifiable, relevant to the strategic direction of the
management & time bounded.
2.2.10 Risk – effect of uncertainty on objectives. It is often expressed in terms of a combination of the
consequences of an event including changes in circumstances and the associated likelihood of its
occurrence.
2.2.11 Interested Parties – person or organization that can affect, be affected by, or perceive itself to be
affected by a decision or activity.
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3.0 QUALITY MANAGEMENT SYSTEM DOCUMENTATION

3.1 Documentation Structure
The documentation structure of the Quality Management System is shown in the diagram below:
Quality
Manual
Quality Management System

Procedures
Other Documented Information, Reference Documents,

Work Instructions, Guidelines, External Documents, and
Forms
Level 1 – The QMS Manual describes the policies of the institution to meet and address the requirements of
ISO 9001:2015 standard and regulatory requirement. It provides an overview of the whole Quality
Management System of GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL
Level 2 – Quality Management System Procedures describes the processes that are being carried out and
maintained under specified conditions including details of the documented information that are part of the
Quality Management System dependent on the complexity of the process, methods, training and competence
of the personnel involved in the implementation of the QMS.
Level 3 – Other documented information such as Work Instructions, Guidelines, other reference documents,
external documented information including forms and records are included in this level.
4.0 CONTEXT OF THE ORGANIZATION
4.1 Understanding the Organization and its Context
4.1.1 Unit Heads will use the SWOT Analysis in determining the Internal and External Issues that might
or will affect in achieving the strategic directions of the learning institution.
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 They will establish the business drivers or areas of concerns as bases for the risk assessment.
 Criteria shall be established for the evaluation of the risk to determine the significant risk.
 All significant risk will have risk treatment.
4.1.2 The Top Management together with the ISO Facilitator reviewed the result of the SWOT analysis
and ensure that all processes of the learning institution had been taken into consideration.
4.1.3 The diagram below describes the SWOT analysis methodology used by the learning institution and
on how the Strengths, Weaknesses, Opportunities and Threats interact to each other to establish
strategic options.
4.1.4 Actions shall be formulated in such a way that the identified Strengths, Weaknesses,
Opportunities and Threats shall be considered in the whole Quality Management System.
4.2 Review and Actions on the Internal and External Issues
4.2.1 The identified Internal, External Issues, clients’ requirements and compliance obligation shall be
considered in identifying risks & opportunities.
4.2.2 During the identification of actions to address risks and opportunities, the strategic options based
on SWOT analysis & critical processes shall be considered.
References:
ISO 9001:2015 Clause 4.1 Understanding the organization and its context
Risk & Opportunities Control Procedure (GMATHS-ISO-QP-003)
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4.3 Needs and expectation of the Interested Parties
4.3.1 The needs and expectations of the interested parties are identified as part of context of the
organization. It will also be considered as one of the inputs to determine risks and opportunities.
4.3.2 The result shall be reviewed every time there are changes on the interested parties’
requirements especially if there are changes on the compliance obligation that covers the
operation of leaning institution.
References:
ISO 9001:2015 Clause 4.2 Understanding the Needs and Expectations of Interested Parties
Corrective Action Procedure (GMATHS-ISO-QP-002)
4.4 Overview of the Quality Management System and Exclusions
4.4.1 The Quality Management System covers the processes from admission of students, registration,
honing and teaching of high school levels (Junior and Senior) Quality Education of GENERAL
MARIANO ALVAREZ TECHNICAL HIGH SCHOOL. Inputs that are considered in planning and
developing the QMS includes the requirements of the students as well as the needs and
expectations of interested parties, processes of our learning institution, support processes,
criteria for the measurement of the learning institution performance, and corresponding
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methods for monitoring, measurement, analysis and evaluation of a Quality Education including
the process for corrective action and continual improvement.
4.4.2 This Quality Manual System Operations Manual is established to demonstrate and document our
commitment in maintaining a high-level of Quality Education and customer services within an
environment that is focus on our student’s satisfaction and fosters continual improvement.
4.4.3 This Quality Manual System Operations Manual is documented for GENERAL MARIANO ALVAREZ
TECHNICAL HIGH SCHOOL (GMATHS) which provides guidance for implementing the approved
curriculum and Syllabi compliant to ISO 9001:2015 & applicable statutory and regulatory
requirements. The QMS demonstrate our commitment to continually enhance customer
satisfaction through:
 Serving our learners/client with utmost respect and dedication imbued with it the core values
of love, wisdom, and prosperity.
 Adapting and introducing new systems and procedures for continuous efficiency and
innovative services
 Provision of comprehensive and updated teaching methods
 Facilitating inquiries and complaints and ensuring immediate action and resolution; and
 Provision of academically-updated curriculum
4.4.4 Exclusion:
This clause of the standard is not included in the QMS - 8.3 Design and Development.
The main outcome of GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL is quality education
services to its students. The design of the education services like the curriculum shall be based on
the standards & requirements set by the Department of Education & other regulatory agencies that
govern the conduct and management of Education Services of the Philippines. Our established
Procedures and Instructional Materials describes how the requirements will be complied.
The Quality Management System of the learning institution shall be reviewed and revised, if
necessary, to ensure the effectiveness in meeting its objectives and action plans. Review shall be
done during management review meeting and other special meetings conducted to address urgent
concerns that may affect the QMS. All revisions that may occur on the QMS including the
organizational knowledge shall be recorded and managed in accordance with Control of
Documented Information Procedure and other related procedures.
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5.0 LEADERSHIP AND COMMITMENT
5.1 Leadership and Management Commitment
5.1.1 The Top Management headed by the Principal shows its commitment to have an efficient and
effective Quality Management System through the following:
 Establishing and promoting awareness and understanding of the Quality Management Policy
to all levels of the learning institution as well as relevant interested parties.
 Relevant Quality Objectives and programs are set, maintained and achieved.
 Ensuring client/learners Focus is maintained.
 Engaging, directing and supporting the staff of the learning institution how they can contribute
to the effectiveness of the QMS.
 Assessing the performance of the QMS through management reviews and Internal Audits are
the main methodologies in identifying areas for improvement of the QMS.
 Providing the necessary resources to fulfil the learning institution’s plans and objectives.
 The planning of the QMS is carried out to meet the requirements specified in the ISO
9001:2015, interested parties needs and expectation, compliance obligation & students/
learner’s requirements.
 The integrity of the Quality Management System is maintained when changes to the QMS are
planned and implemented in accordance with Control of Documented Information Procedure.
5.1.2 Quality issues, non-meeting of objectives & non-compliance of statutory & legal requirements are
managed in accordance with Corrective Action Procedures.
5.1.3 Also, every time there are changes on the process, requirements and problems encountered, the risk
assessment shall also be reviewed and updated if necessary.
References:
ISO 9001:2015 Clause 5.1 Leadership and Commitment
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5.2 Responsibility, Authority and Communication
TOP MANAGEMENT
5.2.1 The Principal Unit shall be responsible for:
 The preparation, update or revision of the annual school profile and annual work program for
the learning institution.
 The implementation of work programs and accomplish reports to support the
implementation.
 The collection of report from different offices of the Learning Institution.
 The monitoring and evaluating different units together with the monitoring and evaluation
team.
 The accomplishment of implemented program reports.
 The supervision of the holistic learning experience of each student. Primarily focusing his/her
task on the following: (1) monitor the enrollment, transfer, promotion, retention, withdrawal
and dismissal of students; (2) create, implement and evaluate the policies and procedures of
the school, the grading system, scholastic honors and promotion in each unit.
 For realizing the vision and attaining the mission of the school.
The Principal is responsible for:

 The development of short, medium, and long-term plans of the school, including fund
sourcing strategies. It is where all the instructions for the implementation of policies
emanate, and where the school’s operation is directed and controlled.
 Monitoring the whole school operations including the Quality Management System in a
progressive manner.
 The internal and external negotiations of the school from outside connections, teaching and
non-teaching personnel supervisions and maintenance of harmony, among others.
 Providing adequate resources, set priorities and establish the organization in fulfilling the
requirements for the implementation and deployment of the Quality Management System.
 Appointing the ISO Facilitator/Coordinator, Deputies and Unit Heads.
 Implementing the Quality Management Policy.
 Ensuring the Quality Management System requirements is established, implemented and
maintained in accordance with ISO 9001:2015 Standard.
The Information Officer shall be responsible for the following:

 Recording, classifying and collection of incoming communications/document.
 Transferring of communication/document to principal.
 Recording and filing of the outgoing communication/document.
 Endorsing the signed outgoing communication/document to the concerned
personnel.
5.2.2 The Unit Heads shall:

 Establish and implement the set Quality Management System.
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 Promote the defined Quality Policy at all level of organizations.

 Ensure that Quality Management System is understood and implemented within the
respective areas and personnel are adequately trained.
 Establish document and implement applicable procedures, working direction in support
of the Quality Management System
5.2.3 The Quality Management System (QMS) Team shall be responsible in ensuring the Quality
Management System requirements are established implemented and maintained in accordance
with ISO 9001:2015 standards.
The ISO Facilitator/ISO Coordinator shall be responsible in:

 Reporting the performance of the Quality Management System to the principal for review
to ensure its effectiveness and suitability.
 Ensuring that Internal Audit and Management Review are being conducted on a regular
basis.
 Ensuring non-conformances are resolved with the appropriate corrective action to correct
any system deficiencies promptly.
 Liaison with third party certification body.
The Deputy ISO Coordinator shall be responsible in:

 Assisting the ISO Coordinator in accomplishing the following tasks:
- Establishment, day to day implementation and maintenance of QMS as well as in the
preparation of management review reports, summary of risks, opportunities and quality
objectives monitoring and other pertinent documents.
- Reviewing documents pertaining to QMS particularly auditable ones.
- Initiating, Identifying and recording any problem in the Units relating to the QMS policies,
objectives, plans, programs, procedures, work instructions and guidelines, ensuring timely
and adequate actions to management system nonconformities.
- Ensuring that the quality policy and objectives are established/implemented and are
compatible with the strategic direction and context of the organization.
- Communicating the importance of effective quality management and of conforming to the
QMS requirements to ensure that the QMS achieves its intended results.
The Document Control Custodian shall be responsible in:

• Process of controlling internal and external documents.
• Establishing a system for document preparation, review, approval, registration, distribution,
retrieval, disposal, numbering and traceability in accordance to the requirements of ISO
9001:2015 requirements.
• Preserving separately the obsolete master copies of documents as QMS records.
• Maintaining the Master Record Control Register from the List of Records submitted by all
Units.
• Preserving of all records after their maintenance period.
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The Deputy Document Control Custodian shall be responsible in:

• Assisting the Document Control Custodian in the following tasks:
- Proper documentation and control of documented information related to QMS of the
organization.
- Evaluating and maintaining and improving the document and data control system and
procedure of the organization related to its QMS.
- Ensuring that controlled copies of the latest documents are issued and distributed to
authorized copyholders/process owners in a timely manner.
- Updating, monitoring and compiling documented information as required by the standard.
- Taking and preparing minutes of the meetings during management reviews and QMS
committee meetings.
- Providing support in the ISO Facilitator during certification audits.
The Lead Internal Auditor shall be responsible in:

• The conduct Internal Audits at planned interval to verify and to determine the
implementation and effectiveness of the Quality Management System.
• Facilitating an internal audit to continually improve the documented procedures for the
performance of Quality Management System.
• Taking into consideration the status and importance of processes, areas to be audited as well
as the results of previous audits and compliance obligation.
• Preparation of the detailed audit plan and submits to the ISO Facilitator for approval.
• Leading the auditors in the conduct of verification and investigation on the basis of the
objective evidences to the specified requirement and record on the checklist.
• Summarizing the audit result of the areas audited.
• Taking the lead in the completion of the audit and before the closing meeting, the audit team
shall have an auditor’s wrap-up meeting to evaluate the audit results and prepare the
corrective action request (CAR) to the non-conformances found during the audit.
The Deputy Lead Internal Auditor shall be responsible in:

• Assisting the Lead Internal Auditor in the following tasks:
- Support the Lead Internal Auditor in managing the internal QMS audit system.
- Preparing and updating the internal quality and audit procedure and its documentation.
- Assisting the Lead Internal Auditor in evaluating the performance of Internal Auditors.
The Internal Auditors shall be responsible for the following:

 Performing the audit according to audit plan.
 Issuing CAR and closing of the corrective action of the audited units.
 Preparation of the audit checklist.
The Lead Documenter and Quality Management System (QMS) Team Staff assists in the
preparation and safe keeping of pertinent documents and records of the unit.
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5.2.4 The Admin - Human Resource Unit shall be responsible in the formulation and development of
policies relative to Recruitment & Personnel Welfare. The unit coordinates with other
departments for their manpower needs and external agencies.
The Admin – Human Resource Unit shall be responsible to:

 Maintain all position descriptions and organizational structure.
 Ensure that Position descriptions are fully understood by the concerned personnel as
indicated in the individually signed Position descriptions.
The Administrative Officer shall be responsible for:

 Initial identification of applicable compliance obligations.
 Compliance with the applicable compliance obligations from different government parties
and/or interested parties.
 Evaluation of compliance obligations and report status during the Management Review
meeting.
The Principal shall be responsible for human resources and development in GMATHS.
All Concerned heads of offices shall be responsible to:

 Coordinate with the Admin HR for the preparation of position descriptions.
 Propose changes on the organizational structure and revision of position description, if
necessary.
All Department shall be responsible for recruitment, promotion and general welfare of teaching
and non-teaching personnel of GMATHS.
5.2.5 The Admin - Finance Unit ensures the transparent and accountable management of all school’s
financial resources that involves budgeting, financial reporting and management practices.
The Principal shall be responsible in the approval of the following: Budget Proposal, Special Budget
Request, Purchase Request and Orders, Payroll / Remittances, Disbursement Vouchers / ORS,
Disbursement Checks / LDDAP-ADA / SLIIE / FinDES, Budget and Financial Accountability Reports
and Financial Statements.
The Senior Bookkeeper shall be responsible in preparing and certifying that the following documents
are correct: Budget Proposal, Special Budget Request, Payroll / Remittance List, Disbursement
Vouchers / ORS, LDDAP-ADA / SLIIE / FinDES, Budget and Financial Accountability Reports, and
Financial Statements.
The Administrative Assistant shall be responsible in the preparation of the following: Advice of
Check Issued and Cancelled (ACIC), MDS Checks, Check Disbursement Record / Report of Check
Issued, Cash Book and Disbursement Checks / LDDAP-ADA.
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5.2.6 The Admin – Property and Supply Unit shall be responsible to ensure that all materials, supplies
and equipment are properly stored and released to the end-user.
The unit shall be responsible shall be responsible in the following:

 Maintain a system on the procurement procedure which includes request, order,
inspection, acceptance and recording of items received.
 Ensure that procurement process is compliant to the standard and procedures prescribed
by governing laws, Commission on Audit Resolutions, Department of Budget and
Management Circulars and other required documents.
 Define the processes involve in the accreditation of potential suppliers and service
providers, as well as the performance evaluation process of approved suppliers.
The Supply Officer shall be responsible in the following:

 Accreditation, evaluation, approval, registration and disqualification of a potential and
existing supplier; he/she shall also be responsible for maintaining the “Master List of
Suppliers”.
 Procurement process, inspection and verification of purchased items and equipment, and
updating of inventory and supplies records.
 Conduct of inspection of supplies and materials and preparing of Inspection and
Acceptance Report.
 Acceptance of delivered supplies, materials and equipment based on the approved
Purchase Order.
 Distribute available supplies, materials and equipment to the different requesting end-
users with corresponding Inventory Custodian Slip (ICS) and Acknowledgment Receipt on
Equipment (ARE).
 Prepares report on the Physical Count of Inventories and the Property Plant and
Equipment (PPE).
 Identify unserviceable equipment and waste materials for disposal and prepare the
Inventory and Inspection Report of Unserviceable Property and Waste Materials Report
for submission to the disposal committee.
 Determine the form of disposal to be implemented for any unserviceable property of the
school.
 Prepares reports necessary for inspection and recommendation for any reported
unserviceable or for repair property / equipment.
5.2.7 The Admin - Guidance Unit shall be responsible to administer guidance services to all students
which has the following functions:
 Ensures that all learners are properly assigned in their respective sections and provides
class schedule for learners.
 Informs parent/guardian about the school policies.
 Administer and interpret psychological test
 Facilitates the administration of National Examination.
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 Provides Career Guidance Program.

 Provides Counseling to all learners.
 Formulate Intervention Program.
 Conducts Home Visitation.
 Update learner’s Individual Inventory.
5.2.8 The Admin - Records Unit shall be responsible in following:

 Evaluation for academic forms, release of grades, transcript of record and diploma.
 Maintaining the Learners Information System and also in-charge for the admission and
enrolment of new and existing students.
 Serves as the liaison of the school to the Department of Education Offices, Regional and
Division Office.
All Advisers, LIS coordinator and Registrar shall be responsible in ensuring accurate registered
learners are encoded online.
The Records Personnel, LIS Coordinator and Registrar shall be responsible for verification,
preparation, confirmation and releasing of requested documents.
5.2.9 The Admin - Clinic Unit shall be responsible for serving the students and the school personnel in
matter concerning health.
The Medical Officer shall take responsibility in the following:

 Conduct physical assessment, prescribe medicine and advice, assess and evaluate medical
result and vital signs, sign and issue medical certificate of the client.
 Outsource in accordance with procurement control procedure.
 Receive memorandum, review guidelines, order, policies and protocol subject for
implementation of the health program.
The School Nurse shall take charge of the following:

 Render vision testing of learners.
 Collect School Health Examination Cards from Guidance office after enrollment.
 Dispense medicine prescribed and advice to return the return slip after going to referral
facility.
 Report and monitor the nutritional status.
 Conduct physical assessment of learner in the absence of medical officer.
 Record the findings and intervention given at school health examination card.
 Obtain medical history and take vital signs of client.
 Render treatment and provide health teaching.
 Report, submit and monitor cases for the monthly.
 Report, submit and monitor personnel with findings.
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 Coordinate and deliver the health talk.

 Monitor and return master list to MAPEH department.
 Conduct orientation on guidelines for health program implementation to council head and
teachers.
 Report, submit and monitor health program.
The Clerk shall be responsible in the following:

 Verify the completeness of required information.
 Take height and weight of learner.
 Encode data on Nutritional Status Report and print.
 Prepare schedule of sections to be inspected.
 Return the school health examination card to respective advisers.
 Fill out form and record the dispensed medicine.
 Files and retrieve Individual pass card.
 Receive the requirements listed at CSC Form 211.
 Record to issuance logbook, files photocopied medical results.
 Receive the request, issue medical laboratory request.
 Verify authenticity of laboratory results.
 Verify the athlete through his/her school ID.
 File medical result, health examination record, dental examination record.
 Check and confirm dental schedule for treatment.
The School Dentist shall be responsible in the following:

 Conduct oral examination procedure to learner, newly hired, and personnel.
 Record the findings and intervention given.
 Report, submit and monitor, receive memorandum, review guidelines, order, policies and
protocol subject for implementation of the dental program to council heads and teachers.
 Report, submit annual oral exam of personnel.
 File parental consent.
 Interview chief complaint, issues and concern regarding dental problem.
 Assess and evaluate the patient for dental treatment.
 Conduct and perform dental treatment.
 Advice proper oral care and prescribe medication if needed.
5.2.10 The Admin - Library Unit caters the need of the GMATHS alumni, high school students and
elementary and pre-elementary pupils in their endeavor towards knowledge seeking. The LRC
subscribes to both local and foreign periodical. It also receives donations from different
foundations.
The School Librarian shall be responsible for the following:

 Planning and organizing the activities/programs of the school library.
 Supervising/ reviewing cataloging, classifying and indexing collections.
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 Taking charge of book selection policy through solicitations and purchases.

 Takes initiatives to upgrade and improve library services/resources.
 Providing reference service to students and other clientele.
 Check newspaper articles particularly on education and related issues and clips and indexes
newspaper and magazine articles on current issues for vertical files collection.
 Prepares/submits annual reports accomplishments.
 Takes charge of the technical book processing and library collections.
 Processes books (labelling, providing book cards, book pocket, etc).
 Shelf reads
 Coordinates with school administrator’s library plans and project for the library
 Posts new book arrivals in the bulletin board
 Makes bulletin board display for the projects and events in the library
5.2.11 The Admin – Physical Facilities Unit shall be responsible in the process for the drafting,
consolidation, approval and finalization of the annual and emergency work programs of GMA
Technical High School in accordance with the requirements ISO 9001:2015 Quality Management
System.
The Principal shall be responsible for the preparation, update or revision of the annual
investment plan for the learning institution.
The Admin – Physical Facilities Unit Head shall be responsible for the implementation of work
programs and accomplishment of reports to support the implementation.
5.2.12 The Admin – Maintenance Unit handles the management for carpentry, planning construction,
maintenance for buildings, grounds transportation.
The Administrative Officer IV shall be responsible for monitoring of the Maintenance Personnel.
The Admin – Maintenance Unit Head shall:

 Assign members to help facilitate in the implementation of Preventive Maintenance Process.
 Implement Continuous Improvement Practices to further improve the Maintenance of School
Machine/ Equipment and Peripherals.
 Plan of the Preventive Maintenance Process.
The Maintenance Personnel shall be responsible for the following:

 The cleanliness and orderliness of the school premises/surroundings.
The TVE Department Unit Members shall be responsible for the following:
 Assist in the planning and the execution Preventive Maintenance Process.
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5.2.13 The Admin – Security Unit shall be responsible for serving the students and the school
personnel in matter concerning safety, peace and order. Maintaining the peace and order of the
school as well as protecting all the properties of the school.
The Security Personnel shall be responsible for the following:

 Accommodates entry of personnel, learners, and visitors
 Inspects possession
 Verifies identity
 Checks vehicles for school’s car sticker
 Asks visitor’s purpose
 Requires ID in exchange for Visitor’s Pass
 Collects locator slip and referral slip
 Roves and surveys the premises for students who are cutting classes or violating school rules
and forcible entry from individuals who are possibly perpetuating theft.
 Collects an ID in exchange for a Visitor’s Pass
 Asks the visitor/employees without ID to log
 Logs plate number and visit details
 Returns Visitor’s ID and collects Visitor’s Pass and Car Pass
 Reports findings to the Principal’s Office or Barangay Hall when deem necessary
 Identifies the direct and root causes of an incident
 Reports the findings of the investigation to the guidance counsellors.
5.2.12. The Learning Facilitation and Curriculum Implementation Unit shall be responsible in the
following:
 Set standard guidelines in preparing teachers schedule and classroom program schedule.
 Determine the skills of students based on their achievement in the units of competency
provided in the training regulation of TESDA.
 Prepare the ceremony in which Grade 10 and Grade 12 learners will receive their
certificates and diplomas as confirmation of their completion of the requirements for
STVEP-CBC under K-12 Program.
 Recognize the outstanding performance and achievements of learners in academics,
leadership and social responsibilities among other aspects of students’ progress and
development.
 Encourage learners to strive for excellence and to become proactive members of the
school and community.
 Give all learners equal opportunity to excel in relation to the standard set by the
curriculum and focuses on their own performance rather than to compete with one
another.
 Recognize that all students have their unique strengths that need to be identified,
strengthened, and publicly acknowledged.
 Ensure relevance and alignment with the educational competencies of the K to 12
Curriculum.
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 Develop leadership skills of learners.

 Uphold child protection principles.
 Observe the safety and security protocols for all participants before, during and after the
activity.
 Monitor the teaching-learning process.
 Ensure the effectiveness of classroom preparation.
 Track and measure learners’ progress and to adjust instructions accordingly.
 Promote self- reflection and personal accountability among students about their own
learning and to provide bases for the profiling of students about their own learning
competencies and standards of the curriculum.
 Organize the facilitation of classes in order to effectively and efficiently implement the
curriculum and ensure the achievement of learning outcome.
 Provide intervention and remediation program to students below mastery level and provide
enrichment activities to students with and above mastery level.
 Help learners cope with the curriculum requirement in the event of transferring of schools.
 Identify the training needs, implementation, and evaluation of effectiveness of training
needs provide to the employees of the institution.
 Set standard guidelines in conducting modular learning modality in the absence of face-to-
face classes.
 Set standard guidelines in conducting online learning modality in the absence of face-to-
face classes.
The Focal Persons coordinates with the Departments Heads headed by the Curriculum Unit
Head in the preparation, organization, safe-keeping and dissemination of pertinent documents
and records of the unit with the help of the assigned Documenters of every procedure.
5.2.13. The Laboratory Unit shall be responsible of the following:

 Monitor the calibration process for the laboratories; as well as the school clinic of General
Mariano Alvarez Technical High School in which they will follow in order to properly maintain
the accuracy, precision and the effectiveness of instruments, apparatus and tools that they
will use for the monitoring of students, workshops, experiments and practical activities.
 Ensure that the Laboratory and Workshop services are utilize through proper schedule of
experiments and performances, systematic issuance, retrieval and inventory of instruments,
apparatus, tools, materials and equipment as well as the appropriate waste disposal.
 Ensure that the ICT laboratory and equipment are functional at all times.
The Laboratory Custodian shall be responsible in maintaining the practices and activities in the
laboratory and workshops.
5.2.14. The Research and Development (RAD) Unit shall be responsible in regulating the research outputs
of teachers, non-teaching personnel and students.
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The RAD Unit Head shall be responsible of the following:

 Serves as research chairperson/coordinator of the school.
 Act as the research manager.
 Oversee research initiatives, call for research proposals, and track research progress.
The Assigned Co-chairperson/Coordinator shall be a senior high school representative and shall
assume the duties of the chair when the latter is absent or not available.
The School Research Team shall be responsible for managing research activities conducted in
GMATHS.
The Researchers shall be responsible to follow the research and development procedures.
The Language Editor shall edit the text of the full research paper.
The Research Title Evaluator shall assess submitted research titles using the DepEd prescribed
assessment form.
The Research Proposal Evaluator shall assess submitted research proposals following the DepEd
prescribed assessment form.
The Statistician shall evaluate the appropriateness of survey questionnaires used and the statistical
treatment of all gathered data.
The Secretariat or Unit Members shall be responsible in the following:

 Prepare the research registry.
 Organize, coordinate, and document meetings of the committee.
 Conduct initial screening of submitted proposals following submission guidelines.
 Help School Research Team members in recommending proposals for approval following
the scoring template.
 Prepare periodic reports on research related activities and accomplishments.
 Prepare complete staff work in support of the team’s function as needed.
5.2.15. The Canteen Operation Unit shall be responsible in ensuring 100% selling of healthy and nutritious
foods at a reasonable cost and guarantee the safety of the customers.
The Canteen Teachers shall be responsible for the management of the canteen operation.
5.2.16. The Community Linkages and Services Unit shall be responsible in ensuring accurate and
efficient standard procedures in developing partnership or linkages with stakeholders for Work
Immersion and Brigada Eskwela.
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The Implementers of Work Immersion and Brigada Eskwela shall be responsible in ensuring that
the procedures are implemented, documents and records are prepared and organized.
5.2.17. The Disaster Risk Reduction Management (DRRM) Unit shall be responsible in the dissemination
of key information and details with regard to disaster management. Systematically respond to
disasters and secure the safety of the community members, guests and properties
The DRRM Unit Head shall be responsible for the following:

 Plans the annual Disaster and Risk Management Orientation
 Assigns members to help facilitate in the orientation and drill
 Invites key speakers and exhibitors as well support units from the LGU
 Reports to the School Principal after evacuation and accounting
 Recommends actions to be taken
 Calls for necessary support and services from LGU units
The Safety Officer shall monitor the implementation of safety practices within the school vicinity.
The Unit Members shall assist in the planning and the execution of the unit procedure.
5.2.18. The Feedback Management Unit shall ensure that the school will be able to assess the
performance of all units and services of the organization towards its continual improvement.
The unit shall be responsible of the following:

 Prepares and produces feedback forms for customers’ use
 Gathers, sorts and records Customer Satisfaction forms including Your Thoughts Matter Form,
Student Survey Questionnaire, Parent Survey Questionnaire and Assembly Feedback Forms
 Gathers, sorts, and records Customers Complaint form
 Consolidates data and provides copy of the survey reports to respective units
 Consolidates data and provides copy of the complaint report to the respective units
References:
ISO 9001:2015 Clause 5.3 Organizational Roles, Responsibilities and Authorities
Human Resource Management Procedure (GMATHS-HRD-QP-001)
Control of Position Description and Table of Organization Procedure (GMATHS-HRD-QP-003)
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5.3 GMATHS QUALITY MANAGEMENT POLICY
GMATHS QUALITY MANAGEMENT POLICY
The General Mariano Alvarez Technical High School commits to provide quality Technical and
Vocational Education that strongly adheres to deliver a skilled and values-driven education nurturing every
learner to become a life-long CHAMPION.
To achieve this commitment, we shall:
 Continuously align the curricular offerings at par to global standard
 Adopt innovative strategies in teaching to deliver the skills that will address the needs of all types
of learners
 Develop our internal resources and work with our key partners
 Fulfill compliance for quality standard in all the programs
 Continuously challenge ourselves to improve our services
Ang Mataas na Paaralang Teknikal ng Heneral Mariano Alvarez ay nakatalaga sa pagbibigay ng

edukasyong Teknikal at Bokasyonal na may mataas na kalidad na huhubog sa bawat mag-aaral na maging
bihasa at may magandang saloobin upang maging ganap na matagumpay at kampeon sa buhay.
Upang maisakatuparan ito, kailangan ng:
 Patuloy na maiayon ang mga programang pang-edukasyon sa pandaigdgigang pamantayan
 Paggamit ng mga makabagong pamamaraan sa pagtuturo na akma sa kasanayan na dapat

malinang sa bawat mag-aaral
 Pagyamanin ang ating mga pinagkukunang materyal at di-materyal at makipagtulungan sa mga

kaagapay sa paglilingkod
 Pagsasakatuparan ng mga gawain nang may pagsunod sa pamantayan
 Patuloy na paghamon sa sariling kakayahan upang mapaunlad ang paglilingkod
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6.0 PLANNING OF THE QUALITY MANAGEMENT SYSTEM
6.1 Actions to address Risk and Opportunities
6.1.1 In determining the actions required for the identified Risks and Opportunities, the following
are the venues of such analysis:
 During the establishment & analysis of the context of the organization which includes
needs and expectations of the interested parties, risk assessment and corresponding risk
treatment of the identified significant risk and action plans for the opportunities.
 The risk treatment can be incorporated in the controls for all the documented
information. In the process, the risk assessment is being used as tool for continual
improvement.
 For the risk that it will still happen or may not happen, the identified risk treatment will be
the contingency action plan in case the risk will happen.
6.1.2 All identified risks are analysed by the Unit Heads using the Risk Assessment Registry.
6.1.3 Monitoring of status of all actions taken for all identified risks as well as status of the
opportunities for improvement shall be based on the Risk Assessment Registry and
Opportunities Action Plan respectively, which will be reviewed at least twice a year during the
scheduled Management Review.
References:
ISO 9001:2015 Clause 6.1 Actions to Address Risks and Opportunities
Risks and Opportunities Procedure (GMATHS-ISO-QP-003)
6.2 Quality Objectives Framework
6.2.1 Quality Objectives and Planning to Achieve Them
 The Quality Objectives of the learning institution shall be based on the strategic directions
of the Top Management. This shall be aligned to the School’s Quality Policy. To achieve
these objectives, relevant Units will establish programs to ensure attainment of the Quality
Objectives. Resources and investments needed, accountable functions, target dates of
start and completion, and the proposed roadmaps are also determined.
 The Principal, during the annual planning, determines the framework for the establishment
of the learning institution Quality Objectives. Information and data are considered from the
following:
 Learners/client feedbacks/ complaints

 Address defined learners needs and expectations
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 Performance of external providers

 Compliance obligation of the learning institution including LGU requirements.
 The Quality Objectives aim to continually improve the operation and services of the school
including enhancement of learner’s satisfaction.
 The Unit Heads shall monitor on a quarterly basis the performance of the teaching staff of
GMATHS through the quality objectives. Data collected shall be consolidated, analysed and
presented to the management. When appropriate, the results of the monitoring and
review shall be the basis in determining / fine-tuning the learning institution objectives and
plans.
References:
ISO 9001:2015 Clause 6.2 Quality Objectives and Planning to achieve them
Quality Objectives (GMATHS-ISO-009)
6.3 Planning of Changes of the QMS.
6.3.1 The Principal and the ISO Facilitator shall ensure that the integrity of the Quality Management
System is maintained when planned changes are implemented. This process shall be handled
in accordance with Control of Documented Information & Corrective Action Procedures.
6.3.2 The purpose of changes and its potential consequences shall be determined. Additional risks
may be encountered due to the changes of strategies so that existing risks may be eliminated.
6.3.3 Resources shall be provided to ensure that such changes will be implemented as planned to be
able to achieve continual improvement of the learning institution.
References:
ISO 9001:2015 Clause 6.3 Planning of Changes
Control of Documented Information Procedure (GMATHS-DCC-QP-001)
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7.0 SUPPORT
7.1 Resources
7.1.1 Providing Resources
 The Management headed by the Principal shall determine and provide resources needed
in the implementation, maintenance and improvement of the Quality Management
System and in the fulfilment of the Quality Objectives. These resources shall include the
following:
 People
 Environment for the operation of the learning institution’s processes (e.g.
temperature, lighting, hygiene, noise etc.)
 Infrastructure (office buildings, associated facilities, and transportation and
communication skills).
 Monitoring and Measuring of the processes performance
 Organizational Knowledge
 Compliance obligation
References:
ISO 9001:2015 Clause 7.1 Resources
Preventive Maintenance Procedure (GMATHS-MAI-QP-001)
Housekeeping Control Procedure (GMATHS-MAI-QP-002)
Procurement Control Procedure (GMATHS-PSD-QP-002)
Supply/Property Control Procedure (GMATHS-PSD-QP-003)
Financial Management Procedure (GMATHS-AFD-QP-001)
Admin Facilities Control Procedure (GMATHS-FAC-QP-001)
Security Control Procedure (GMATHS-SEC-QP-001)
Library Control Procedure (GMATHS-LIB-QP-001)
General Laboratory Services Control Procedure (GMATHS-LAB-QP-001)
ICT Laboratory Service Control Procedure (GMATHS-LAB-QP-002)
Calibration Control Procedure (GMATHS-LAB-QP-003)
Disaster Management Procedure (GMATHS-DRR-QP-001)
School Canteen Control Procedure (GMATHS-CAN-QP-001)
7.1.2 Human Resources
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 GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL ensures that it provides sufficient
staffing for the effective operation of the management system, as well its identified
processes.
 Staff members performing work affecting the quality of education and service are
competent on the basis of appropriate academic education, and experience.
 The top management headed by the Principal is aware of the importance and the vital role
of each personnel in the learning institution. The management invests on teaching and
non-teaching personnel development by providing series of trainings needed for the
assigned activity and achieve the maximum potential to do such activity which will be
managed by the Learning Facilitation and Curriculum Implementation Unit. The
management also ensures that all teaching and non-teaching personnel are aware of the
relevance and importance of these activities in the accomplishment of the Quality
Objectives and ensuring Quality Education to our Students.
 The Principal has the over-all responsibility and authority for the management and control
the entire GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL.
 Shall be responsible for the final review and approval of Annual Training Plan.
 Unit Heads shall be responsible to manage their respective units and ensure that services
are delivered to clients with a mark of quality.
 All Unit Heads shall be responsible for identifying their personnel’s training needs and
submit the same to the Learning Facilitation and Curriculum Implementation Unit for
review and consolidation.
 The Learning Facilitation and Curriculum Implementation Unit shall be responsible for the
development of Annual Training Plan and ensure the overall coordination to guarantee
systematic and on-time implementation of the training program.
 Shall conduct Training Needs Analysis to all Unit every year. The following shall be the
sources of TNA: Result of the Individual Performance Commitment and Review Form
(IPCRF), Unit Input, Industry Practice, Management Direction, Survey, Process
Performance.
 Trainer can evaluate the effectiveness of the training either by written report after training
or verbal question and answer. However, for the case of question and answer, the trainer
shall establish and note down the questions and record the answer of the concerned
individual trainee.
 Training results shall be recorded in the individual training history.
Reference:
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ISO 9001:2015 Clause 7.1.2 People

ISO 9001:2015 Clause 7.2 Competence
ISO 9001:2015 Clause 7.3 Awareness
ISO 9001:2015 Clause 7.1.6 Organizational Knowledge
Competence, Training and Awareness Procedure (GMATHS-CUR-QP-011)
7.1.3 Infrastructure
 The Top Management takes responsibility for ensuring the work environment is adequately
supported by existing utilities, work facilities or support services necessary to achieve
conformity to client requirements.
 Maintenance activities are performed to ensure that the abovementioned infrastructure

would remain in good condition.
 Shall handle the maintenance of building, grounds and transportation including the
maintenance of laboratories.
 All infrastructures issued for whatever purpose it may serve shall be subjected to
preventive maintenance in accordance with Preventive Maintenance Procedure.
References:
ISO 9001:2015 Clause 7.1.3 Infrastructure
7.1.4 Environment for the Operation Processes
 Work Environment that GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL requires
to carry out its operations shall be determined and provided. Proper lighting and adequate
ventilation shall be provided.
 Housekeeping and proper management of wastes are handled by the Admin - Maintenance
Unit.
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 Classrooms – the size and number of classrooms should suffice to accommodate the
student population. Classroom should have a pleasant atmosphere and be clean and
adequately equipped with furniture and block boards. There should be provisions for
proper lighting, ventilation and freedom from noise.
Reference:
ISO 9001:2015 Clause 7.1.4 Environment for the operation processes
7.1.5 Monitoring and Measuring Resources
 GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL determines the monitoring and
measurement resources needed to provide evidence of conformity of Quality Education
that it provides to the Students.
 Established processes to ensure that monitoring and measurement of the QMS can
be carried out in a manner that it is consistent to the established monitoring and
measurement requirements with the execution of the Approved Curriculum.
 Where necessary to ensure valid results, measuring equipment are:
 Calibrated or verified, or both, at specified intervals, or prior to use, against

measurement standards traceable to international or national measurement
standards; where no such standards exist, the basis used for calibration or
verification is recorded.
 Adjusted or re-adjusted as necessary
 Identified in order to determine its calibration status.
 Safeguarded from adjustments that would invalidate the measurement result.
 Protected from damage and deterioration during handling, maintenance and storage.
 In addition, the learning institution asses and record the validity of the previous measuring
results when the equipment is found not to conform to requirements. The learning
institution shall take appropriate action on the equipment and perform necessary action to
address unsatisfactory tests result. However, in cases that the amount for calibration of
tools and equipment are higher than the amount of items, procurement for new tools and
equipment are highly suggested depending on the availability of school funds.
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 Records of the results of calibration and verification area maintained according to Control
of Documented Information Procedure.
Reference:
ISO 9001:2015 Clause 7.1.5.2 Measurement Traceability
7.1.6 Organizational Knowledge
 GMATHS also determines the knowledge necessary for the operation of its processes and
to achieve conformity of curriculum. This may include knowledge and information obtained
from:
 Internal sources, such as lessons learned, feedback from subject matter experts,
and/or intellectual property;
 External sources such as standards, academia, conferences, and/or information
gathered from customers or suppliers.
 This knowledge shall be maintained, and made available to the extent necessary and it will
be incorporated in the existing QMS and will be processed in accordance with Control of
Documented Information.
 When addressing changing needs and trends, GMATHS shall consider its current knowledge
and determine how to acquire or access the necessary additional knowledge.
 Such organizational knowledge shall be handled in accordance with the Control for
Documented Information.
Reference:
ISO 9001:2015 Clause 7.1.6 Organizational Knowledge
Control of Documented Procedures (GMATHS-DCC-QP-001)
7.2 Communication
7.2.1 Communication process covering both internal and external communication was established to
ensure that necessary information reaches the concerned party.
7.2.2 Internal Communication:

 The normal communication methods shall be by means of meeting, newsletter, memo, e-
mail, Unit briefing and awareness training.
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 The person who initiates the flow of information shall ensure that the communicated
information is documented. Minutes of the meeting shall be accomplished if meetings
were held.
7.2.3 External Communication:
 Admin Support and Principals Office shall handle communications with external parties.
 Customer feedback related to students and teaching personnel, particularly complaints,

shall be forwarded to the Guidance Office, communicated with the Department Head
involved for proper action. For the non-teaching personnel, the Human Resource Unit Head
will address the concerns. Furthermore, the result of Client Feedback will be consolidated
by the Feedback Management Unit and be reported and addressed during the
Management Review.
Reference:
ISO 9001:2015 Clause 7.4 Communication
Communication Control Procedure (GMATHS-PRI-QP-003)
Compliance Obligations Control Procedure (GMATHS-HRD-QP-002)
Feedback Management Procedure (GMATHS-FEE-QP-001)
7.3 Control of Documented Information Procedure
7.3.1 Control of Documented Information Procedure is established to describe the process of

controlling internal and external documents, as well as establishing a system for document
preparation, review, approval, registration, distribution, retrieval, disposal, numbering and
traceability in accordance to the requirements of ISO 9001:2015 requirements.
7.3.2 The Principal approves all documented information for adequacy prior to issue.
7.3.3 Concerned Units shall review all the documented information for both new and for revision
before it will be circulated for review by all the interface Unit.
7.3.4 Once it is already final, the process owner shall forward to DCC for routing for final review and
approval of the documented information.
7.3.5 Current versions of relevant documents are available at point of use.
7.3.6 Legibility of the documented information shall be maintained by using permanent ink.
7.3.7 Documents remain legible and readily identifiable by not using pencil in recording date and
alteration to all controlled and master copies of the documented information.
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7.3.8 All process owners including coordinators shall be responsible for the identification of new
procedure or procedures for amendment. Overall review of the documented information shall
be done at least once a year to ensure its applicability & effectiveness.
7.3.9 The ISO Facilitator shall be responsible for reviewing and verifying the document approved by
the Department if it conforms to the ISO 9001:2015 requirements.
7.3.10 Documents, before issuance to the user and concerned section shall be reviewed and
approved by proper authorities in accordance with the Control of Documented Information
Procedure.
7.3.11 All documents shall be registered to DCC and shall be reproduced according to the number of
units listed in the Distribution List.
7.3.12 The DCC shall preserve separately the obsolete master copies of documents as QMS records.
7.3.13 Obsolete and/or revised documents are retrieved and replaced promptly from all copy holders.
These obsolete controlled documents shall be disposed by the DCC. Only obsolete master copy
shall be kept by the DCC until its preservation period expires which is two (2) years. But if
within two (2) there is no new master obsolete copy, DCC can extend the preservation period
until there is incoming obsolete documented information.
7.3.14 However, for obsolete controlled copy, DCC shall automatically discard the obsolete then issue
the new copy.
7.3.15 Special document audit shall be performed aside from the scheduled internal audit.
7.3.16 Documented information for identifying, filing, storing, maintaining and disposing of records
was established and maintained. Records are handled, retained and stored in a manner that
prevents damage and deterioration.
7.3.17 All Units concerned shall be responsible for registering the list of their QMS records.
7.3.18 The DCC shall be responsible for maintaining the Master Record Control Register from the List
of Records submitted by all Units.
7.3.19 The DCC shall be responsible for preserving of all records after their maintenance period.
7.3.20 The ISO Facilitator shall be responsible for the approval of records submitted by the concerned
section & units for registration in DCC.
7.3.21 Records shall be preserved for a specified period of time in such a way that they are readily
retrievable for future reference. The integrity and legibility of the data inputted shall be
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protected by not using pencil in the data recording. Erasures shall be done by crossing out the
entry then the responsible person shall affix his/her signature. Liquid eraser shall not be used
to ensure traceability of the origin of the erasures. All applicable regulatory requirements shall
be considered in defining the retention period of the documented information.
7.3.22 The proper disposal shall be done by shredding or recycling. Records/documents that contain
technical or confidential data are not allowed to be recycled.
7.3.23 All documents pertaining to the disposal of record shall be maintained and safeguarded from
unintended reproduction and use.
Reference:
ISO 9001:2015 Clause 7.5 Documented Information
Control of Documented Information Procedure (GMATHS-DCC-QP-001)
8.0 IMPLEMENTATION AND OPERATION OF QUALITY MANAGEMENT SYSTEM
8.1 Quality Management Planning
8.1.1 Operational Planning and Control
The learning institution shall review the requirements related to management of

education processes and provision of education to ensure that the standard general
towards customers’ satisfaction will be maintained.
 Procedures are established to meet quality of education in accordance to the specified

requirements set in the delivery of instructions through quality planning giving
considerations in the activities indicated for quality educations.
 Admission and screening processes are maintained to verify that only those students
who meet the specified requirements are accepted.
 School Calendar, Class schedules and Teachers schedules are prepared every school
year, approved by Principal and submitted to Department of Education.
 Curricula, lesson plans and other teaching materials are reviewed and aligned to the
requirements of Department of Education.
 Learning Facilitation and Curriculum Implementation Unit shall ensure that

educational services are delivered with quality and in consonance with established
procedures, lesson plans, experiments, etc.
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Reference:
ISO 9001;2015 Clause 8.1 Operational Planning and Control
Guidance Services Procedure (GMATHS-GUI-QP-001)
Brigada Eskwela Control Procedure (GMATHS-CLS-QP-001)
Managing Learner Information System (LIS) Procedure (GMATHS-REC-QP-002)
Planning Control Procedure (GMATHS-PRI-QP-002)
Compliance Obligation Control Procedure (GMATHS-HRD-QP-002)
School Offering, Class Schedule and Faculty Loading Control Procedure (GMATHS-CUR-001)
Learning Facilitation Control Procedure (GMATHS-CUR-QP-008)
8.2 Requirements for Products and Services
8.2.1 Customer Communication
The top management shall determine and implement effective arrangement for
communication with customers in relation to:
 Basic information related to courses offered and facilities;

 Inquiries, contracts, including amendments; and
 Customer feedback, including complaints from students and other stakeholders.
8.2.2 Determining the Requirements for Customer-Related Products and Services
Determination of Requirements Related to the Completion of Providing Educational

Process.
8.2.3 Review of the Requirements Relating to the Students
8.2.3.1. Students requirements are defined:
 Admission of students;
 Registration of Students;
 Teaching-learning process-evaluation of students; and
 Promotion/graduation.
8.2.3.2. Students’ records (Enrolment forms, Student Handbook) and

amendments shall be maintained.
8.2.3.3. The Individual Performance Commitment and Review Form (IPCRF) shall
also be considered for both teaching and non-teaching personnel’s
performance review.
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8.2.4 The Top management headed by the Principal shall ensure that relevant information is
amended, and that suitable persons are made aware of the changed requirements, when
the requirements for admission, registration, teaching learning process and other
requirements are changed.
Reference:
ISO 9001:2015 Clause 8.1 Operational Planning and Control
Communication Control Procedure (GMATHS-PRI-QP-003)
Bridging Program Control Procedure (GMATHS-CUR-QP-0010)
8.3 Control of Externally Provided Processes, Products and Services
8.3.1 Purchasing Process
8.3.1.1. Purchases and rentals are limited to those that are necessary to training and
learning of the students. The outsourcing of facilities needed for the conduct of
student immersion shall be carried out by the Property and Supply Unit. These
include, but are not limited to, the following:
 Instructional materials;
 Training equipment;
 Service fee in installation, fabrication of equipment;
 Construction of facilities and equipment; and
 Office supplies and equipment.
8.3.1.2. Procurement Control Procedure provides the process on the requisition and
purchase of all materials needed in the whole school.
8.3.1.3. Concerned/Requesting Unit shall prepare the requisition slip to be forwarded to

Finance Unit. The PO shall be prepared by the Supply Head.
8.3.1.4. Property and Supply Unit shall prepare purchase order to all received purchase
requisition then seeks approval of Principal.
 Property and Supply Unit monitors all purchase orders against delivery by
using the “Purchase Order Monitoring”.
 Property and Supply Unit shall be responsible for the accreditation,
evaluation, approval, registration and disqualification of a potential and
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existing supplier and also be responsible for maintaining and updating the
“Approved Supplier’s List”.
8.3.1.5. Concerned Unit shall assist the in the accreditation and approval of potential
suppliers.
8.3.1.6. All existing suppliers shall be considered accredited but monitoring of

performance shall be implemented.
8.3.1.7. Control of externally provided products and services shall be through

accreditation and performance evaluation.
8.3.1.8. The performance of supplier shall be monitored and graded as to delivery,

quality performance and availability of stock.
8.3.1.9. Property and Supply Unit shall compute for the weighted points for each
criterion as well as the total points garnered by each supplier to be checked and
approved by the Purchasing Section Staff.
8.3.1.10. Property and Supply Unit shall inform the supplier on their performance rating
on a semi-annual basis.
References:
ISO 9001:2015, Clause 8.4.1 – Control of Externally Provided Processes, Products and Services
Procurement Control Procedure (GMATHS-PSD-002)
Control of External Provider Procedure (GMATHS-PSD-001)
8.4 Service Provision
GMATHS shall ensure that procedures in monitoring of operations, work related instructions
that affect the quality training and education are properly carried out.
 Enrolment procedures are established and reflected in the Quality procedures and
Manual.
o These are to be established and maintained in the conduct of orientation and
instruction to students.
o Assessment plans are maintained to make sure that students are complying to
quality standards before they move further on.
o Document Procedures in the selection and admission of students are documented.
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References:
ISO 9001:2015, Clause 8.5.1 – Control of Production and Service Provision
Managing Learner Information System Procedure (GMATHS-REC-002)
Guidance Services Procedure (GMATHS-GUI-001)
8.4.1. Control of Services Provision
8.4.1.1 GMATHS, ensures that services are delivered under controlled conditions such as but not
limited to the following:
 Ensuring that courses are recognized by DepEd.
 Ensuring that teaching personnel executes the lesson plans in accordance with the
curriculum.
 Appointment of qualified teachers.
 Monitoring and measuring of student performance as well as performance of teaching
personnel.
 Validates the effectiveness of this processes through the following indicators: high
percentage of passers and high percentage of graduates employed. For those who are
in this school their performance in the class as indicated in their marks.
8.4.1.2 Grade Level Chairperson/SHS Coordinator shall receive the List of Enrollees from the
Registrar/Guidance personnel.
8.4.1.3 Principal/Head Teacher/SHS Coordinators/ grade Level Chairpersons shall meet and
prepare the schedule.
8.4.1.4 SHS Coordinator shall assess learner’s background through interview and to assess
learner’s SF 9 to determine the subjects taken from previous school and subjects to be
enrolled to initiate the bridging program.
8.4.1.5 Department Head and Subject Group Head, Grade Level Chairman and Subject Teacher
shall receive class and Teachers program from the grade level chairman/SHS Coordinator
a week before the opening of class.
8.4.1.6 Subject Teacher shall prepare Daily Lesson Log/Daily Lesson Plan guided by curriculum
Guide, teachers Guide and other references.
8.4.1.7 Subject Teacher shall deliver lesson based on the prepared DLL/DLP and Instructional
Instructional materials.
8.4.1.8 Subject teacher shall give formative test to evaluate students learning.
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8.4.1.9 Subject Teacher shall update class record every quarter to reflect the result for each
class.
8.4.1.10 Adviser shall collect accomplished grading sheets on a quarterly basis and summarize using
“Summary Grading Sheet”.
8.4.1.11 Shall accomplish the SF 9 and student’s SF 10-JHS based on the consolidated grades.
8.4.1.12 Grade Level Chairman/Registrar shall prepare the schedule for reading of forms based on
the memorandum released by Division Office.
8.4.1.13 Advisers shall prepare and submit the “List of Completers” or “List of Candidates for
Graduation.
8.4.1.14 Principal, SHS Coordinator, Head Teacher, Subject Group Head, Master Teacher, Level
Chairman, Advisers, Learners and Parents shall conduct the moving-up or commencement
exercises.
8.4.1.15 Advisers shall ensure that the certificate of completion/diploma has been given to the
students.
8.4.1.16 Division Representative shall assess the conduct of commencement exercises.
References:
ISO 9001:2015, Clause 8.5.1 Control of Production and Service Provision
Financial Management Procedure (GMATHS-AFD-QP-001)
Medical and Dental Procedure (GMATHS-CLI-QP-001)
School Offering, Class Schedule and Faculty Loading Control Procedure (GMATHS-CUR-QP-001)
Bridging Program Control Procedure (GMATHS-CUR-QP-0010)
Extra-Curricular Activities Control Procedure (GMATHS-CUR-QP-005)
Student Assessment Control Procedure (GMATHS-CUR-QP-007)
Intervention Control Procedure (GMATHS-CUR-QP-009)
Teachers Monitoring and Performance Evaluation Control Procedure (GMATHS-CUR-QP-006)
Competency Assessment and Application Procedure (GMATHS-CUR-QP-002)
Moving up and Graduation Control Procedure (GMATHS-CUR-QP-003)
Student Recognition Control Procedure (GMATHS-CUR-QP-002)
Brigada Eskwela Control Procedure (GMATHS-CLS-QP-001)
Work Immersion Control Procedure (GMATHS-CLS-QP-002)
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Releasing of Requested Document/s (GMATHS-REC-QP-001)
Research and Development Procedure (GMATHS-RAD-QP-001)
Disaster Management Procedure (GMATHS-DRR-QP-001)
Planning Control Procedure (GMATHS-PRI-QP-002)
Monitoring and Evaluation Procedure (GMATHS-PRI-QP-001)
8.4.2. Identification and Traceability
8.4.2.1 GMATHS Education Program Leadership shall maintain documented procedures necessary
in the identification of students and graduates. The records shall include the following:
 Enrollment Records.
 Student’s Personal Records,
 Learner Reference Number (LRN),
 Students Permanent Records Containing Grades and Units earned
8.4.2.2 Inspection of records prior to releasing of documents or graduation is maintained by the

Admin - Records Unit.
8.4.2.3 Procedures are established in defining the status of the students’ relative to his class
performance. The Class Advisers and Registrar shall be responsible for recording, release/
promotion of students, and ensure that only those who have pass the standard are
promoted. Diploma can be traced through the defined numbering as indicated in the
control number.
8.4.2.4 The Librarian shall be responsible in the identification and traceability of all Books and
Materials inside the Library.
8.4.2.5 The Supply Officer shall be responsible in the identification and traceability of all supplies of
the learning institution.
References:
ISO 9001:2015, Clause 8.5.2 Identification and Traceability
ISO 9001:2015, Clause 8.5.4 – Preservation
Medical and Dental Procedure (GMATHS-CLI-QP-001)
School Offering, Class Schedule and Faculty Loading Control Procedure (GMATHS-CUR-QP-
001)
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Student Assessment Control Procedure (GMATHS-CUR-QP-007)

Moving up and Graduation Control Procedure (GMATHS-CUR-QP-003)
Student Recognition Control Procedure (GMATHS-CUR-QP-002)
8.4.3. Property Belonging to Customer or External Provider
8.5.3.1 The Admin – Property and Supply Unit shall exercise case with property belonging to
customers or external providers while it is under the organization’s control or being used by
the organization.
8.5.3.2 The institution shall identify, verify, protect and safeguard customer’s or external providers’
property provided for use or incorporation into products.
8.5.3.3 When the property of a customer or external provider is lost, damaged or otherwise found
to be unsuitable for use, the organization shall report this to the customer or external
provider and retain documented information on what has occurred.
8.5.3.4 The Concerned Unit shall maintain inventory and status of property belonging to customer
or external provider.
References:
ISO 9001:2015, Clause 8.5.3 – Property belonging to customers or external providers
Control of External Provider Procedure (GMATHS-PSD-QP-001)
8.5. Control of Non-Conforming Services
8.5.4. GMATHS, shall identify the non-conformances and ensure timely detection of
nonconformities. A documented procedure shall be established to ensure that non-
conformities are identified.
8.5.5. The Unit Heads shall ensure timely detection and mitigation of non-conforming services.
8.5.6. All non-conformities shall have a corrective action, handling corrective action shall be in
accordance with Corrective Action Control Procedure.
8.5.7. For Teaching Personnel who do not conform to his duties/functions he/she is called for by
the Head Teacher/Subject Group Head and the Administrative Officer/ Human Resource
Unit Head for Non-Teaching Personnel.
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8.5.8. Teaching and Non-Teaching personnel who did not comply with the directive of the
Principal shall be subject for a letter of explanation.
References:
ISO 9001:2015, Clause 8.7 – Control of Nonconforming Outputs
Control of Nonconforming Service Procedure (GMATHS-ISO-QP-004)
9.0 QUALITY MANAGEMENT SYSTEM PERFORMANCE EVALUATION
9.1 Monitoring and Measurement, Analysis and Evaluation
9.1.1. General
 Admission and screening procedures are maintained to verify that only those students who
meet the specified requirements are accepted.
 Results of the Internal Audit shall be used as basis in making decisions and to assess
performance against plans and objectives, and to identify areas for improvement of the
QMS.
 Data required to improve the teaching-learning process shall be based on the Individual
Performance Commitment and Review Form (IPCRF) conducted among the teaching
personnel every school year.
9.1.2. Customer Satisfaction
 As one of the measurements of the performance of the QMS, GMATHS, shall monitor
information relating to customer perception as to whether or not the organization has met
the needs and expectations of students.
 The methods for obtaining information and measures shall be determined through the use
of Suggestion Boxes placed in strategic places in GMATHS, and a Survey Questionnaire to
obtain customer’s feedback. Customer (Student) Satisfaction shall be reported during
management review.
 ISO Facilitator shall summarize the result and action plans.
References:
ISO 9001:2015, Clause 9.1.2 – Customer Satisfaction
9.1.3. Analysis and Evaluation
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The analysis and collection of data shall focus on the areas of customer satisfaction,
product performance trends, internal audit results and non-conformance found during the
execution of the service or production of the product and service. The results of the
analysis can contribute to the improvement of the QMS and measurement of the quality
objectives.
References:
ISO 9001:2015, Clause 9.1.3 – Analysis and evaluation
Management Review Procedure (GMATHS-ISO-QP-001)
9.2 Internal Audit
9.2.1 GMATHS conduct Internal Audits at planned interval to verify and to determine the
implementation and effectiveness of the Quality Management System. To continually
improve the documented procedures for the performance of Quality Management System
an internal audit shall be carried out. Taking into consideration the status and importance
of processes, areas to be audited as well as the results of previous audits and compliance
obligation.
9.2.2 Audits shall be conducted at least twice a year or as need arises depending on the
implementation of the QMS to measure the effectiveness of the established Quality
Management System.
9.2.3 The ISO Facilitator shall select the Lead Auditor and facilitate the training. The lead auditor
and auditors, qualify and maintain the record of certifying the auditor’s qualification.
9.2.4 The auditors of GENERAL ARIANO ALVAREZ TECHNICAL HIGH SCHOOL must have completed
and passed the internal auditing training course conducted by a qualified trainer.
9.2.5 The ISO Facilitator shall prepare the Annual Audit Plan, have it reviewed and approved by
the Principal. It also includes matters such as training, non-conformances, corrective action,
customer complaints or the degree of importance depending on the QMS and process
performance monitoring during the implementation and review on the effectiveness of the
QMS.
9.2.6 The lead auditor shall prepare the detailed audit plan and submits to the ISO
Facilitator/Coordinator for approval.
9.2.7 The auditors shall conduct the verification and investigation on the basis of the objective
evidences to the specified requirement and record on the checklist.
9.2.8 The auditor shall summarize the audit result of the areas audited.
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9.2.9 Upon completion of the audit and before the closing meeting, the audit team shall have an
auditor’s wrap-up meeting to evaluate the audit results and prepare the corrective action
request (CAR) to the non-conformances found during the audit.
9.2.10 After the audit team meeting, the lead auditor shall hold the closing meeting and present
the audit results and ensure that these are understood and accepted by the audited Unit.
The concerned units shall be given three (3) days to reply to the issued CAR.
9.2.11 The auditor shall verify the closing of the non-conformance based on the committed
implementation date in the CAR which is within two (2) weeks.
9.2.12 The ISO Facilitator shall verify effectiveness after two months of implementation of the
corrective actions and report it to the Principal. The result shall be presented during the
management review meeting.
9.2.13 Auditors are required to participate for at least twice (2) a year. If the auditor is inactive
and is not participating during audits, the auditor is required to full re-qualification
process before being reactivated to join the audit team.
Reference:
ISO 9001:2015 Clause 9.2 Internal Audit
Internal Audit Procedure (GMATHS-IAU-QP-001)
Control of Nonconforming Services Procedure (GMATHS-ISO-QP-004)
9.3 Management Review
9.3.1 Management Review is established to effectively manage the conduct of a Quality

Management Review System to check and ensure the effectiveness and suitability of the
Quality Management System being implemented by the entire GENERAL MARIANO
ALVAREZ TECHNICAL HIGH SCHOOL.
9.3.2 The review shall be done at least twice a year or as needed. This shall be undertaken in
accordance with the management review procedure
9.3.3 To allow the management to carry out meaningful evaluation of the QMS, necessary
information and data shall be collected and made available during the review process. The
agenda for the management review shall include the following:
 The status of actions from previous management reviews
 Changes in:
 External and internal issues that are relevant to the QMS
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 Needs and expectations of interested parties

 QMS Policy and QMS Objectives
 Information on the performance and effectiveness of the QMS including trends in:
 Customer satisfaction and feedback from relevant interested parties;

 The extent to which quality objectives have been met;
 Process performance and conformity of products and services;
 Nonconformities and Corrective actions;
 Monitoring and Measurement results:
 Audit results; and
 The performance of external providers.
 Adequacy of Resources
 Relevant communications from interested parties, including complaints;
 The effectiveness of actions taken to address risks and opportunities
 Opportunities for improvement
 Review outputs
 Opportunities for improvement
 Any need for changes to the QMS
 Resources needed
 Summary of the resolution during the management review
9.3.4 Special Unit meetings can be held if the Unit Heads, or if the ISO Facilitator or any member
of the QMS Working Committee suggests special matters to the Principal. In the case, the
committee meeting can only be held if the Principal has reviewed and approved the
request.
9.3.5 ISO Facilitator shall notify the committee members to hold the committee meeting at least
a week before the actual meeting. Members shall prepare needed documents and
materials before holding the regular committee meetings.
9.3.6 The Principal shall decide the schedule, responsible members for the decided corrective
action, and notify them to complete the corrective action within the due date under the
cooperation of section concerned if needed.
9.3.7 The ISO Facilitator and Deputy ISO Facilitator shall monitor the status of the resolution
during the meeting.
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Reference:
ISO 9001:2015 Clause 9.3 Management Review
10.0 IMPROVEMENT
10.1 Nonconformity and Corrective Action
10.1.1 Corrective Action Procedure is established to investigate and determine the causes of
the problems and nonconformities (including complaints) occurring to all quality
assurance stages such as in dealing with external providers, monitoring, measurement,
Learning Facilitation, customer complaints, internal and external audit and any system
improvement processes of GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL. This
procedure also involves the process of taking the follow-up activities to prevent and
eliminate recurrence of the nonconformance or problems encountered.
10.1.2 The concerned Units that received the CAR shall record the cause of nonconformity,
corrective action, and the date for completion of corrective action after the analysis of
the cause of nonconformity and shall establish the corrective action and shall return it to
the requesting section (auditor) for verification of the implementation of the corrective
action given.
10.1.3 The prepared CAR shall be reviewed by the requesting section head and the CAR form
shall be forwarded to ISO Facilitator for approval before recording in CAR Control
Register.
 The time limit to reply the CAR shall be within three (3) days
 Then within two (2) weeks the concerned Unit shall implement the proposed
correction and corrective action
 The auditor will verify the closure of the nonconformity based on the evidence of
implementation of the corrective action.
10.1.4 The CAR No. shall be provided by DCC and the original copy of the CAR shall be sent to
the concerned unit after recording in the CAR Control Register. Upon closing the CAR,
the original copy shall be sent to the DCC for filing while the duplicate shall be discarded.
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10.1.5 The effectiveness of the action taken shall be verified after two (2) months of
implementation to determine if the established corrective action if suitable and verify if
it is continuously being implemented.
 In case the corrective action is not effective, ISO Facilitator will escalate the CAR.
He will issue another CAR and let it approved by the School Principal
10.1.6 The ISO Facilitator shall be responsible for monitoring the status of the total controlled
CAR recorded in the CAR Control Register every month and report them in the
scheduled management review.
Reference:
ISO 9001:2015 Clause 10.2 Nonconformity and Corrective Action
Control of Nonconforming Products Procedure (GMATHS-ISO-QP-004)
10.2 Continual Improvement
10.2.1 The Learning Institution reviews it syllabi every year and determine the need to improve
its teaching techniques and if a revision of the syllabi is necessary.
 Determines areas for improvement based on the results of analysis and evaluation
of data, review outputs of the Management Review, Internal Audit result and the
Risks and Opportunities determined during the planning stage.
Reference:
ISO 9001:2015 Clause 10.1 General
ISO 9001:2015 Clause 10.3 Continual Improvement
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11.0 ATTACHMENTS
11.1 ATTACHMENT 1:
GMATHS QUALITY MANAGEMENT POLICY
The General Mariano Alvarez Technical High School commits to provide quality Technical and
Vocational Education that strongly adheres to deliver a skilled and values-driven education nurturing every
learner to become a life-long CHAMPION.
To achieve this commitment, we shall:
 Continuously align the curricular offerings at par to global standard
 Adopt innovative strategies in teaching to deliver the skills that will address the needs of all types
of learners
 Develop our internal resources and work with our key partners
 Fulfill compliance for quality standard in all the programs
 Continuously challenge ourselves to improve our services
Ang Mataas na Paaralang Teknikal ng Heneral Mariano Alvarez ay nakatalaga sa pagbibigay ng

edukasyong Teknikal at Bokasyonal na may mataas na kalidad na huhubog sa bawat mag-aaral na maging
bihasa at may magandang saloobin upang maging ganap na matagumpay at kampeon sa buhay.
Upang maisakatuparan ito, kailangan ng:
copy.
GMATHS-ISO-
QM-001
OPERATIONS MANUAL
 Patuloy na maiayon ang mga programang pang-edukasyon sa pandaigdgigang pamantayan

 Paggamit ng mga makabagong pamamaraan sa pagtuturo na akma sa kasanayan na dapat
malinang sa bawat mag-aaral
 Pagyamanin ang ating mga pinagkukunang materyal at di-materyal at makipagtulungan sa mga

kaagapay sa paglilingkod
 Pagsasakatuparan ng mga gawain nang may pagsunod sa pamantayan
 Patuloy na paghamon sa sariling kakayahan upang mapaunlad ang paglilingkod
11.2 ATTACHMENT 2: GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL BUSINESS PORCESS
copy.
GMATHS-ISO-
QM-001
OPERATIONS MANUAL
11.3 ATTACHMENT 3: GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL ORGANIZATIONAL

STRUCTURE
copy.
GMATHS-ISO-
QM-001
OPERATIONS MANUAL
11.4 ATTACHMENT 4: GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL QUALITY

MANAGEMENT ORGANIZATIONAL STRUCTURE
copy.
GMATHS-ISO-
QM-001
OPERATIONS MANUAL
copy.

For Review GMATHS QMS Manual 11 23 2021

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GMATHS-ISO-

GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL Document No:

Execution Revision Revision Page Originating

August 23, 1 Complete Table of Contents 2-3 QMS – ISO

Organizational Structure 50-51

Responsibility, Authority and Communication 13-24

Context of the Organization 52-101

The School Based Organizational Structure was 41

5.0 Leadership and Commitment 11

6.1 Responsibility, Authority and 12-23

7.1.2 Human Resources – skills training was 28

7.1.5 Monitoring and Measuring Resources 31

All the terms curriculum and syllabi are

from Head Teacher

8.4.2.2 Revised inspection of record prior to

8.5.3.1 The Admin – Property and Supply Unit

8.5.7 For Teaching Personnel who do not

8.5.8 Teaching and Non-Teaching Personnel

9.3.7 The ISO Facilitator/Coordinator and

Prepared by: Reviewed by: Approved by:

DIANA JEAN D. DELAGON DIANA JEAN D. DELAGON VICTORIO N. MEDRANO, EdD

Approved by: Execution date:

1.2 GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL – HISTORY

1.2.1 GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL - VISION

1.2.2 GENERAL MARIANO ALVAREZ TECHNICAL HIGH SCHOOL – MISSION

2.0 DESCRIPTION OF THE COMPANY’S QUALITY MANAGEMENT SYSTEM

2.2 Definition of Terms

3.0 QUALITY MANAGEMENT SYSTEM DOCUMENTATION

Quality Management System

Other Documented Information, Reference Documents,

4.0 CONTEXT OF THE ORGANIZATION

4.1 Understanding the Organization and its Context

4.2 Review and Actions on the Internal and External Issues

4.3 Needs and expectation of the Interested Parties

4.4 Overview of the Quality Management System and Exclusions

 Provision of comprehensive and updated teaching methods

 Provision of academically-updated curriculum

5.0 LEADERSHIP AND COMMITMENT

5.1 Leadership and Management Commitment

 Ensuring client/learners Focus is maintained.

5.2 Responsibility, Authority and Communication

5.2.1 The Principal Unit shall be responsible for:

The Principal is responsible for:

The Information Officer shall be responsible for the following:

5.2.2 The Unit Heads shall:

 Promote the defined Quality Policy at all level of organizations.

The ISO Facilitator/ISO Coordinator shall be responsible in:

The Deputy ISO Coordinator shall be responsible in:

The Document Control Custodian shall be responsible in:

The Deputy Document Control Custodian shall be responsible in:

The Lead Internal Auditor shall be responsible in:

The Deputy Lead Internal Auditor shall be responsible in:

The Internal Auditors shall be responsible for the following:

The Admin – Human Resource Unit shall be responsible to:

The Administrative Officer shall be responsible for:

All Concerned heads of offices shall be responsible to:

The unit shall be responsible shall be responsible in the following:

The Supply Officer shall be responsible in the following:

 Provides Career Guidance Program.

5.2.8 The Admin - Records Unit shall be responsible in following:

The Medical Officer shall take responsibility in the following:

The School Nurse shall take charge of the following: