CORRECTIVE/ PREVENTIVE ACTION REQUEST FORM

Date : 03 NOVEMBER 2021 CPAR No. : 2021_IQA_NC_01_BRUNEI

Source Nature of Finding

Internal QMS Audit / Internal EMS Audit Major Non-Conformity

System Improvement Logbook Minor Non-Conformity
Principal Feedback Observation

Crew Satisfaction Survey Form

Supplier / Outsource Evaluation
Management Feedback / Concern

External QMS Audit / External EMS Audit

Others:

Details of Finding
Requirement: ISO 9001:2015 Clause 8.5.1 which states, “The organization shall implement…service provision
under controlled conditions… c.) implementation of monitoring activities at appropriate stages to verify that
criteria for control of processes have been met….”

Nonconformity:
Implementation of controlled processes particularly in crew documentation is not consistent.

Objective Evidence:

- ‘P-files Certificate Checklist’ have missing inputs encoded (i.e. ‘Brunei Work Permit’ for sampled Filipino
Greaser and a Filipino AB/ Rigger).
- Document Checklist have no status of EOR (i.e. 1 Filipino Master and 1 Filipino Greaser who are already on
board)
Root Cause Analysis Correction (Immediate Action)
Review all Pfile checklist and complete missing inputs
Insufficient Policy / Procedure
Lack of Training / Orientation / Review
Limited Financial Resources
Infrastructure / Software / Tool Problem
Corrective Action
Ineffective Policy / Procedure subject for review Preventive Action
Human Error
PM-NVC 8.0 is revised to include to under the
Others:
responsibility of Operations Clerk to ensure timely
update of P-File Checklist.

Prepared By : LEYANA SAHARI Reviewed and Approved By :

Process Owner GM / QMR / EMR
Proposed Verification Date : 03 MAY 2022

Verification of Corrective / Preventive Action

Effective Ineffective

NVC-QD-001 Rev No.04dtd22.06.2021

Remarks
P-File Checklist was updated by the Operations / Admin Clerk to ensure consistent control in documentation
process
Verified By : Approved By :
QMR / EMR General Manager
Verification Date : 28 APRIL 2022 Closed Date : 28 APRIL 2022

NVC-QD-001 Rev No.04dtd22.06.2021