CORRECTIVE AND PREVENTIVE ACTION

PROCEDURE
Document No: SM-QMS-P141

Client:

Project:

Contract No:

Document General Revision Status

NAME SIGN. REV DATE REMARK

Prepared by: AYOTUNDE SIEMENS

0 22/02/05
QA/QC Engineer ALIU PROCEDURE
Reviewed by: KEITH
0 22/03/05 -do-
WORKSHOP MGR SHERMAN
Approved by: BARRY
0 22/03/05 -do-
Project Manager CROPPER
 DOC NO: SM-QMS-P141
PROJECT:
REV. NO. : 0
CORRECTIVE AND PREVENTIVE ACTION
PROCEDURE PAGE : 1 of 8

REVISION HISTORY

SIEMENS CLIENT

Rev Date Prepared Reviewed Approved Date Reviewed Approved

by by by by by

0 22/03/05 A. A K. S B. C
 DOC NO: SM-QMS-P141
PROJECT:
REV. NO. : 0
CORRECTIVE AND PREVENTIVE ACTION
PROCEDURE PAGE : 2 of 8

TABLE OF CONTENTS

1.0 GENERAL
1.1 Introduction
1.2 Scope
1.3 Definitions
2.0 PROCEDURE
2.1 General
2.2 Preparation and Issue of CAR
2.3 Response
2.4 Evaluation of Reply
2.5 Corrective Action and Verification
2.6 Numbering System of CAR
2.7 Quality Records
3.0 EXHIBITS
 DOC NO: SM-QMS-P141
PROJECT:
REV. NO. : 0
CORRECTIVE AND PREVENTIVE ACTION
PROCEDURE PAGE : 3 of 8

1.0 GENERAL

1.1 Introduction
This procedure describes the requirements of corrective and preventive action in
order to prevent recurrence of the conditions adverse to quality by investigating
the cause of conditions and by implementing that the conditions adverse to
quality are identified and corrected promptly for the Project.

1.2 Scope
This procedure applies to the corrective and preventive action for internal and
external organization and subcontractors in order to correct and prevent the
conditions adverse to quality.

1.3 Definitions

Corrective Action
Those taken to preclude the recurrence of conditions adverse to quality as
reflected by NCR and Quality Audits.

Conditions adverse to quality

Comprehensive terms to be used regarding disorder, trouble, rejection and non-
conforming items.

2.0 PROCEDURE

2.1 General
Corrective and preventive actions are initiated by the QA/QC Manager/ Engineer
using the Corrective Action Request (CAR) form as a result of:
 DOC NO: SM-QMS-P141
PROJECT:
REV. NO. : 0
CORRECTIVE AND PREVENTIVE ACTION
PROCEDURE PAGE : 4 of 8

(a) Client feedback/complaints, Non-conformance Reports, audit results,

apparent problems or areas of concern that required corrective or
preventive actions;
(b) Recommended improvement or suggestions for more cost-effective and
better product quality and/or service.

2.2 Preparation and Issue of CAR

Whenever a condition is adverse to quality and it is deemed necessary to preclude

repetition except through Audit, the CAR (Exhibit 1) shall be prepared by QA/QC personnel
and approved by the

2.3 Preparation and Issue of CAR

2.3.1 Whenever a condition is adverse to quality and it is deemed necessary to preclude

repetition except through Audit, the CAR (Exhibit 1) shall be prepared by QA/QC
personnel and approved by the QA/QC Manager.

2.2.2 Whenever there is a condition adverse to quality and it is deemed necessary to

preclude repetition through Audit, the CAR shall be prepared by Audit Team Leader
and approved by the QA/QC Manager/Engineer.

2.2.3 The QA/QC personnel or Audit Team Leader shall fill in and sign in the Columns
of "Requirement of Corrective Action" and "Required Reply Date" in the CAR and
then the QA/QC Manager/Engineer shall approve the CAR. The approved CAR
shall be distributed to the responsible organization for implementation.

2.3 Response

2.3.1 Applicable organization Manager who has received the CAR shall provide the
"Cause of variation" and "Action being taken to prevent recurrence and
 DOC NO: SM-QMS-P141
PROJECT:
REV. NO. : 0
CORRECTIVE AND PREVENTIVE ACTION
PROCEDURE PAGE : 5 of 8

scheduling. And then return the CAR within ten (10) days to the QA/QC
personnel or Audit Team Leader, as applicable.

2.3.2 If the organization responsible for corrective action delays in response, the
QA/QC personnel or Audit Team Leader, as applicable will report to the QA/QC
Manager/Engineer this situation in order to expedite the corrective action from
the organization responsible.

2.4 Evaluation of Reply

2.4.1 The proposal of the applicable organization shall be evaluated by the QA/QC
personnel or Audit Team Leader, as applicable, and approved by the QA/QC
Manager/Engineer. If the proposed corrective action is unacceptable, the QA/QC
personnel or Audit Team Leader shall return the CAR with a request for more
appropriate corrective action measures to be taken.

2.5 Corrective Action and Verification

2.5.1 Upon notification of approval of proposed corrective action, the applicable

organization shall take promptly the corrective action and complete the proposed
corrective action within the designated date described on the CAR.

2.5.2 The QA/QC personnel or Audit Team Leader, as applicable, shall verify the
implementation of corrective action within thirty (30) days of the scheduled
completion date and complete the CAR.

2.5.3 Upon satisfactory verification of implementation and results, the completed CAR
shall be reviewed and approved by the QA/QC Manager.

2.5.4 After compiling the CARs, the QA/QC Manager/Engineer shall be responsible for
trend analysis at least twice a year and report it to the Project Manager as an
agenda for management review meeting.
 DOC NO: SM-QMS-P141
PROJECT:
REV. NO. : 0
CORRECTIVE AND PREVENTIVE ACTION
PROCEDURE PAGE : 6 of 8

2.5.5 The Corrective Action Status Log Sheet (Exhibit 2) shall be maintained and
controlled by the QA/QC Manager/Engineer.

2.6 Numbering System of CAR

The CAR shall adopt the following system of numbering.

COMP - CAR – X-XXX

(a) (b) (c) (d)

Where
(a) Abbreviation of project name, Compressor Maintenance Project
(b) Abbreviation of Corrective Action Request
(c) Classification of activity
I : Internal Audit
E : External Audit
O : Others
(d) Serial number per each classification of activity (Example 001, 002...)

2.7 Quality Records

The CARs shall be retained for a period of three (3) years in accordance with the
Quality Record Control Procedure (SM-QMS-P161).

3.0 Exhibits
Exhibit 1 : Corrective Action Request
Exhibit 2 : Corrective Action Status Log Sheet
 DOC NO: SM-QMS-P141
PROJECT:
REV. NO. : 0
CORRECTIVE AND PREVENTIVE ACTION
PROCEDURE PAGE : 7 of 8

Exhibit 1 : Corrective Action Request (CAR)

CORRECTIVE ACTION REQUEST (CAR)

Project Name
 Internal  External CAR No.
Responsible
Issued Date
Organization
Related Document Required
Reply Date
Requirement of Corrective Action Attachment :  Yes  No

Prepared by : _____________ ________ Approved by : _____________ _________

Date QA/QC Manager Date
Cause of Variation/ Action being taken to prevent recurrence and scheduling
or Point of Implementation Attachment :  Yes  No

Prepared by : ______________ ________ Approved by : ______________ ________

Date Date
Response Review  Satisfactory  Unsatisfactory Verification of Corrective Action
 Satisfactory  Unsatisfactory

Reviewed by : __________________ ______

Verified by : _______________ ______
Date
Date
Approved by : __________________ ______
Approved by : ______________ ______
QA/QC Manager Date
QA/QC Manager Date
 DOC NO: SM-QMS-P141
PROJECT:
REV. NO. : 0
CORRECTIVE AND PREVENTIVE ACTION
PROCEDURE PAGE : 8 of 8

Exhibit 2 : Corrective Action Status Log Sheet

CORRECTIVE ACTION STATUS LOG SHEET

No CAR Description of Issued Issued Required Party Respon- Closed

No Problem by Date Reply Date sible to Resolve Date