Akuvox V6.

3 SmartPlus Administrator Guide -

Distributor
Updated on 24 Mar 2022

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                               Version: 5.0 | Date: Mar.2022

About This Manual

Thank you for reading this manual. This manual is intended for the distributors who need to properly manage the Akuvox
SmartPlus cloud platform for integrated management of the installers, residents, devices, and remote maintenance. This
manual applies to SmartPlus platform version: V6.3. Please visit http://www.akuvox.com/ (http://www.akuvox.com/) or
consult our technical support for any new information or the latest software version.

Introduction of Icons and Symbols

Warning:

Always abide by this information in order to prevent the persons from injury.

Caution:
Always abide by this information in order to prevent damages to the device.

Note:
Informative information and advice for the efficient use of the device.

Related Documentation

You are advised to refer to the related documents for more technical information via the link below:

https://knowledge.akuvox.com (http://wiki.akuvox.com)
1. System Overview
Akuvox SmartPlus is a cloud-based platform on which distributors can conduct integrated management of installers, users,
devices, remote maintenance, and SmartPlus service subscription, etc.

Distributor using this platform will be able to:

Add, search, and check the installer account and end user account.
Manage the community, office and personal devices in terms of searching and checking the devices’
information.
Add the device MAC in the device MAC library separately or using a template and remove the device MAC
from the MAC library.
Subscribe Akuvox SmartPlus Service for the residents.
Check SmartPlus service transaction.
Leave your contact to the customers.

2. Login into SmartPlus

You can log in SmartPlus platform using the user account information you obtain from Akuvox technical team.

1. Open the web browser and enter the address (URL) of the SmartPlus server located in your area, and press
Enter.
2. Enter your username and password.
3. Click on Login to log in to the SmartPlus platform.


Note:
Google Chrome Browser is recommended.

You can click on Log out if you want to log out of the SmartPlus platform.

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3. SmartPlus Main Interface
Akuvox SmartPlus main interface mainly consists of 8 modules that are incorporated as a whole to allow you to manage
tenants, office staff and personnel, device, and device MAC and so on. Moreover, you can make subscription for the end
users for the Akuvox SmartPlus service and check for the service transaction.

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Module Description

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 No. Filed Name Description

Project Allows you to manage the devices in community scenario and office scenario. Moreover, it allows
1
Device you to conduct remote maintenance to the devices.

Personal Allows you to check and delete the single tenant devices, moreover, it allows you to conduct remote
2
Device maintenance to the devices.

3 User Allows you to manage the installers and check end user information.

4 Firmware Allow you to check device firmware available for update.

5 MAC Library Allows you to register, check, and delete the MAC.

Allows you to activate the Akuvox SmartPlus for the resident by paying the activation fees and
6 Subscription
renewing the fees, etc.

7 Payments Allows you to check for the information related to transactions made and ongoing transactions.

8 Setting Allows you to set up your customer service contacts.

4. Device Management
You can manage the devices for single tenants, multi tenants as well as devices deployed in the office scenario by adding
device MAC, checking device information and deleting the device(s).

4.1.
Project Device Management
Project device management involves device management and provides remote maintenance for the community and office
devices.

4.1.1. Add Device MAC to MAC Library

You can add device(s) to the MAC library separately or using a template. If you want to add community device, then you are
required to notify your installer for adding the community device. And the device MAC needs to be added to the distributor’s
MAC library before the installer can add device to their project.

Add MAC Separately

1. Go to MAC Library Module.

2. Click on Add and fill in the device MAC.

Add MAC using Template

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1. Download the template and fill in MACs.
2. Click Import to upload the device MAC.
3. Select the MAC template from your personal computer and upload it.

Template Sample

4.1.2. Check/Delete Project Device

1. Go to Project Device module.

2. Select Community for the community devices or Office for office devices.

Search and check the community devices by MAC, SIP, Community Manager, and Community.

Search and check the office devices by MAC, Office, SIP, and Office Manager.

3. Check and delete the device(s).

Community device:


Office Device:

4. Go to MAC Library module and remove the device MAC from the MAC Library if needed.

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 Note:
If the device is bound with the user, then the device should be unbound with the user before you are
allowed to remove the device MAC from the MAC library.

4.1.3. Remote Maintenance for Community Device

You can provide end users with remote maintenance in terms of device data transmission type configuration, device reboot,
device web interface remote control and device provisioning, etc.

1. Click on Project Device Module.

2. Select Community or Office according to your need.

3. Click of
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
the device which you want to provide remote maintenance for.

Community Device:

 Device:
Office
4. Reboot or log in to the device web interface remotely via Remote Control.

5. Enter the commands for the Auto-provisioning, then click on  Submit.

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6. Click on Once Autop if only you want the Autop command(s) to be implemented one time.


Note:
Autop commands need to be deleted in the field if you do not intend to carry out the command
repetitively.


 Note:
Once Autop allows you to carry out the autop command(s) only one time with no repetition.

4.2. Personal Device Management

Personal device management involves device management and provides remote maintenance for personal devices.

4.2.1. Add Personal Device MAC to MAC Library

You can add personal device MAC to MAC library separately or using a template. If you want to add personal device, then
you are required to notify your installer for adding the personal device.

1. Go to MAC Library Module.

2. Click on Add and fill in the device MAC.

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4.2.2. Check/Delete Personal Device
1. Go to Personal Device module.

2. Search and check the device by MAC, Location, Single-tenant Manager, SIP.

3. Check and delete the device(s).

4. Go to MAC Library module and remove the device MAC from device MAC if needed.

Note:
If the device is bound with the user, then the device should be unbound with the user before you are
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allowed to remove the device MAC from the MAC library.
4.2.3. Remote Maintenance for Personal Device
You can provide residents with remote maintenance in terms of device data transmission type configuration, device reboot,
device web interface remote control and device provisioning, etc.

1. Click Personal Device Module.

2. Click the specific device for which you want to provide remote maintenance.

3. Click

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, then click Setting.

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4. Reboot or log in to device web interface remotely via remote control.

5. Enter the commands for the Auto-provisioning, then click on  Submit.

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6. Click on Once Autop if only you want the Autop command(s) to be implemented one time.

Note:

Autop commands need to be deleted in the field if you do not intend to carry out the command
repetitively.
 Note:
Once Autop allows you to carry out the autop command(s) only one time with no repetition.

5. User Management
User module is where you can manage the installer account and check the end user information.

5.1. Installer Account Management

5.1.1. Add Installer Account

1. Click User module.
2. Click Installer, then on New.
3. Set up installer account.

Setting Description

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

 Filed
No. Description
Name

1 Account Fill in the installer account name.

2 Company Fill in the installer’s company name.

3 Email Fill in the installer’s email address.

4 Phone Fill in the installer’s phone number.

Time Select the specific time zone, which will become the default time zone for the devices of the project
5
Zone created under the installer account.

Select the language of the Email which will be sent to the installer when the installer account is
6 Language
created

Change
7 Select the payer for the SmartPlus service (both account activation and renewal.
Mode

Connect Select the device data transmission type. Leave it default if no specific requirement or use a specific
8
Type type according to the suggestions from the Akuvox technical team.

Switch on the RTP confusion in order to avoid RTP transmission from being blocked in certain
RTP countries or regions where RTP transmission is banned, eg. Eygpt.
9
Confusion
Note: RTP Confusion is switched off by default.
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5.1.2. Check/Edit/Delete Installer Account
After the Installer accounts are created, you can check, edit and delete the installer accounts if needed.

1. Click on User Module.

2. Search the installer by account or email.

3. Click on Edit to edit the installer information and password.

4. Click on Delete to delete the installer.

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
5.2. End User Account Management
End user account management involves searching and checking the end users’ accounts. However, it will be good for you to
have a general idea about how the end users can be added, edited and deleted using the SmartPlus installer account.

5.2.1. Search/Check End User Account

You can also search and check the end users’ information.

1. Click User Module, and select Residential User or Office User according to your need.

Search the residential user information by account type and search type in the Search field.
Search the office user information by account type and search type in the Search field.

Parameter Description (Residential User)

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No. Column Name Description

1 Account Type Search end user information by All, Family Master, Family member according to your need.

Select end user information by SIP number, Email, Mobile phone number, installer and family
2 Search Type
master.

3 SIP Displays the end user’s SIP number.

4 Mobile Phone Displays the end user’s mobile phone number.

5 Name Display end user’s name (both family master and family member).

7 Installer Displays the name of the installer(s).

8 Family Master Displays the name of the family master(s).

9 Address Displays the address of the end user(s).

10 Phone Displays the landline number of the end user(s).

11 Created Time Displays when the account is created.

Expiration
12 Displays when the account will be expired.
Time

13 Action For checking the account details.

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Parameter Description (Office User)
 Column
No. Description
Name

Select end user information by SIP number, User’s name, Email, Mobile phone number, installer,
1 Search Type
and office name.

2 SIP Displays the user’s SIP number.

Mobile
3 Displays the user’s mobile phone number.
Phone

4 Name Displays user’s name.

5 SIP Displays user’s SIP number.

6 Email Displays the user’s name.

7 Installer Displays the name of the installer(s).

8 Office Displays the user’s office name.

9 Phone Displays the landline number of the end user(s).

Created
10 Displays when the account is created.
Time

Expiration
11 Displays when the account will be expired.
 Time
 12 Action For checking the account details.

5.2.2. Add End Users Accounts

To add end user using SmartPlus installer account, you can do as follows:

1. Log in installer account using the installer account information.

2. Go to User module.
3. Click New to add end user account.

5.2.3. Edit/Delete User Account

To edit and delete end user using SmartPlus installer account, you can do as follows:

1. Log in distributor account using the installer account information.

2. Go to User module.
3. Edit and delete the user account.

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5.3. Check Firmware List
Firmware module is where you can check the latest firmware that is available for your installers.

1. Click on Firmware module.

Firmware List Description

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 No. Heading Description

1 Version Displays the firmware version number.

2 Model Displays the device model.

3 Version Log Generally displays remarks on the version.

4 Created Time Displays when the firmware was uploaded.

5 Action Click to check the detailed firmware information.

6. Subscription
You can pay for the subscription for the service activation and renewal for the single tenant users, multi-tenant users, and
office users under a specific installer.

6.1. Activate Service for End User

1. Click on Subscription module.

2. Select the installer.

3. Select the specific Community, Office, or Villa according to your need.

Select community, and select the specific community, then click Next.
Select Vila, then click Next.

Select Office, then select specific office, then click Next.
4. Click on .

Community:

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Villa:

Office:

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5. Select the user(s) for whom you want to activate the SmartPlus service.

Community:

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Villa:

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Office:

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6. Click

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to fill in the billing information.

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
7. Tick the check box to agree on the terms and conditions, and click Pay.

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 
8. Select the payment method and continue the steps until the service is paid.
 Note:
Akuvox SmartPlus can be paid by Stripe and Paypal.

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9. To pay by coupon, Tick checkbox

of the coupon, then click on Pay.

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10. Click Download Invoice File to download the invoice if needed.

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Billing Information Description

No. Filed Name Description

1 Company/Family Fill in the distributor company.

2 ATTN Fill in the name of the distributor.

3 Address Fill in the address of the distributor.

4 TEL Fill in the telephone number of the installer.

5 Fax Fill in the Fax number of the installer.

6  Email Fill in the mail of the distributor.

6.2. Renew Service for End User(s)
1. Go Subscription module.

2. Click on , and select the user account you want to renew for the service, then select the service renewal by month

3. Click on Next.

4. Click


 
to fill in the billing information.

5. Tick the check box to agree on the terms and conditions, and click Pay.

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 
6. Select the Payment method and continue the steps until the service is paid.
 Note:
Akuvox SmartPlus can be paid by Stripe and Paypal.


7. Tick checkbox

of the coupon, then click on Pay.

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8. Click Download Invoice File to download the invoice if needed.

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7. Transaction History
Payments module allows you to search, check and delete the transaction history following the user account activation and
renewal. You can also download the invoice if needed.

7.1. Check Transaction History

After the payment is made, you can check the details of the transaction if needed.

1. Check the transactions by the Created Time, Type, Installer, Status and Order number.

2. Delete, cancel the order if needed.

3. Click to pay for the order if the order is not paid yet.
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4. Click on

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 
of the transaction you want to check and download the invoice if needed.
5. Delete the specific transaction order if needed.

Description

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 Column
No. Description
Name

Order
1 Displays the order numbers.
Number

Four types:

1. All: for all the transactions.

2 Type
2. Activation: transaction for the initial activation of the user account.
3. Subscription: transaction for the renewal of the cloud service.
4. Features: transactions for the functions in the feature plan.

3 Installer Displays installer name.

4 Project Displays the community name, office name, while the single tenant project is displayed as “-”.

5 Count Displays the number of transaction.

6 Total Price Display the total price of the transaction

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 Seven types of status: All, Succeed, Processing, Failed, Time out, Cancel, System Processing.

1. Succeed: is for the order that is paid.

2. Processing: is for the order that is created but not paid yet.
3. Failed: is for the order that is not paid successfully.
7 Status 4. Time out is for the order that is not paid in time before reaching the timeout.
5. Cancel: is for the order that is canceled.
6. System Processing: is for the order is being processed by the system after the
payment is made.
7. All: is for all the above types.

Created
8 Display when the order is created.
Time

9 Action Click


 to check the order details, or click to



 remove the order from the list.

8. Customer Service
You can leave your contact for the installers and end users in the Setting module so that they can contact you using the
contact information.

9. Contact Us

For more information about the product, please visit us at www.akuvox.com  (http://www.akuvox.com/) or feel free to contact
us by
Sales email: sales@akuvox.com

Technical support email: support@akuvox.com

Telephone: +86-592-2133061 ext.7694/8162

We highly appreciate your feedback about our products.

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