HCM 102

Quiz 3 (2020/2021)

Introduction to Organizational Behavior

1) How you describe the process of focusing the attention of potentially

conflicting individuals and teams on one mutually desirable conclusion?

a. Altering scripts and myths

b. Appeal to common goals
C. Managed interdependence
d. Upward referral

2) When a decision maker faces two or more ethically uncomfortable

alternatives, it is referred to as which of the following?
a. Criteria question
b. Justice decision
C. Moral dilemma
d. Rational decision

3) How you specify the action of a manager who is the part of a team
whose members are negotiating?
a. Constituency negotiation
b. Group negotiation
c. Intergroup negotiation
d. Two-party negotiation

4) Which decision simply implement solutions that have already been

determined by past experience?
a. Crisis Decision
b. Non-programmed Decision
c. Programmed Decision
d. Uncertainty Decision

5) Which of the following are routine problems that arise on a regular

basis and which can be addressed through standard responses?
a. Arbitrary decisions
b. Non-programmed decisions
c. Programmed decisions
d. Standardized decisions

6) Which of the following decision making approaches problems in a rational

and analytical fashion?
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 a. Behavioral Decision
b. Classical Decision
c. Intuitive Thinking
d. Systematic Thinking

7) Which of the following is NOT one of the five basic steps involved in the
rational decision model?
a. Recognize and define the problem or opportunity
b. Identify and analyze alternative courses of action, and estimate their
effects on the problem or opportunity
c. Choose a preferred course of action
d. Conduct a stakeholders needs analysis

8) How you classify the positive constructive disagreement?

a. Dysfunctional conflict
b. Felt conflict
c. Functional conflict
d. Personal conflict

9) Which of the following is the process of making joint decisions

when the parties involved have different preferences?
a. Conflict
b. Communication
c. Competition
d. Negotiation

10) In which of the following stages of conflicts the substantive or emotional

differences are sensed?
a. Antecedent conditions
b. Felt conflict
c. Manifest conflict
d. Perceived conflict

11) What is the first step in the rational decision model?

a. Choosing a preferred course of action
b. Identifying the alternative courses of action
c. Implementing the preferred course of action
d. Recognizing and defining the problem or opportunity

12) Which of the following negotiation focuses on the merits of the issues and the
parties involved try to enlarge the available pie rather
a. Distributive negotiation
b. Effective negotiation
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 c. Integrative negotiation ‫اإلجابة صحيحة لكن النظام يحسبها خطأ‬
d. Soft distributive negotiation

13) Which of the following terms explains a decision on recent events

relating to the situation in hand?
a. Adjustment Heuristic
b. Anchoring Heuristic
c. Availability Heuristic
d. Representativeness Heuristic

14) What decisions is made by one individual after seeking input

from or consulting with the members of a group?
a. Alternative Decision
b. Consultative Decision
c. Individual Decision
d. Team Decision

15) In which of the following negotiations managers negotiate directly with

one other person?
a. Constituency negotiation
b. Group negotiation
c. Intergroup negotiation
d. Two party negotiation

16) When important people are excluded from the decision-making

process, the situation is called?
a. Lack of decision support
b. Lack of knowledge
c. Lack of participation error
d. Lack of team management

17) Which of the following decision making is specifically crafted or tailored to fit
a unique situation?
a. Crisis Decision
b. Non-programmed Decision
c. programmed Decision
d. Uncertainty Decision

18) Which of the following is the process of choosing a course of

action for dealing with a problem or opportunity?
a. Decision-making
b. Information-processing
c. Judgment resolution
d. Opportunity analysis
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19) Which of the following conflicts can be caused by rivalries and
personality differences?
a. Intergroup conflict
b. Inter-organizational conflict
c. Interpersonal conflict
d. Intrapersonal conflict

20) Which of the following term is another name of dysfunctional conflict?

a. Constructive conflict
b. Destructive conflict
c. Functional conflict
d. Inter-organizational conflict

21) Which of the following conflict occurs between persons or group working
at the same hierarchical level?
a. Horizontal conflict
b. Line-staff conflict
c. Role ambiguity conflicts
d. Vertical conflict

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