2022-07-07

Incident: 485438 / 2022 - FORT - WIP Order Accounting

ID 002075129500004854382022
Customer 1106782 - Spektrum Comércio e Consultoria
Installation 0021172230 - FORTLEV
System ERP - Fortlev - ECC Produtivo
Component Period-end Closing (CO-OM-ACT-F)
Status Customer Action
Priority Very High
Estimated Automatic Confirmation Date 06.08.2022

Communication
06.07.2022 22:24:09 CET - Info for SAP: Renan Ribeiro (S0023086477)

SY-SYSID ............... ERP

SY-MANDT ............... 000

Installation number .... 0021172230

System type ............ Productive System

SAP version

Database ...............

Database Server
Vendor .................
Name ...................
IP address .............
Type ...................
CPU type ...............
Operating system .......

Message Server
Vendor .................
Name ...................
IP address .............
Type ...................
CPU type ...............
Operating system .......

Software Component/Release/Support Package Level

06.07.2022 22:24:10 CET - Problem Description: Renan Ribeiro (S0023086477)

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2022-07-07
A productive system is completely down? No

An imminent go-live or upgrade is jeopardized? No Go-live/Upgrade date

The core business processes are seriously affected? Yes, monthly closing

Estimated financial loss within next 24 hours:

Number of users affected:

Is a workaround available? No

Description of business processes with business impact (english)

Stalled monthly closing process without a workaround with the possibility of fines and charges.

Your interaction with SAP Support

Contact name: Flavio Miozzi

Contact phone or email: +55 27 99993-3368

Channel: Call to customer

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2022-07-07

06.07.2022 23:04:42 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Flavio Miozzi

Contact phone or email: +55 27 99993-3368
Channel: Call to customer

Interaction summary:

Discuss about the incident and business impact

06.07.2022 23:14:47 CET - Info for Customer: SAP

Dear Customer,

Thank you for your time over the phone.

After my analysis I would like to inform that this incident belongs to component CO-PC-ACT.
One of my colleagues will check it.

Regards,
Fernando
SAP Product Support

06.07.2022 23:43:16 CET - Info for Customer: SAP

Your interaction with SAP Support

Contact name: Renan Ribeiro

Contact phone or email: +55 27 99993-3368
Channel: Call to customer

Interaction summary:

called Flavio on +55 27 99993-3368 to discuss the issue. Following the details provided in your attachments,
please follow the steps of the below kba:
1521506 [VIDEO] Settlement error MLCCS099 & others
Confirmed requirement to keep very high as month end closing. We have received this message with a status
of 'Very High'. This status is reserved for situations when the production system is down or core business
cannot be conducted as a result of a software failure. If this is not a production down situation or if no go-live
deadline is endangered as described in attached note 67739, I kindly request you to change the priority of the
message to High and we will address this during normal business hours.

06.07.2022 23:44:56 CET - Info for SAP: Flavio Miozzi Batista (S0021538044)

Please call the consultant.

Renan - Phone 55 11 985514398 - Basis
Matheus - 55 21 96775-5772 - CO
Claudia 55 11 98102-9795 - Consultant Manager

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2022-07-07

06.07.2022 23:52:53 CET - Info for Customer: SAP

Dear Flavio and team,

Thank you for contacting SAP Active Global Support.

As discussed on the phone call and following the details provided in your attachments, please follow the
steps of the below kba:
1521506 [VIDEO] Settlement error MLCCS099 & others

Kind Regards,

Robin

SAP Product Support

Contact Information: note 560499

SAP WIKI Controlling http://wiki.sdn.sap.com/wiki/x/exM

SAP FORUM CO https://forums.sdn.sap.com/forum.jspa?forumID=323&s

SAP is now offering Expert Chat support for specific product components. Please check the following link to
get more information about chat support and steps on how to start an Expert Chat session:

https://launchpad.support.sap.com/#/notes/2213344/E

#2081285 - How to get best results from an SAP search?

========================================================================

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2022-07-07

SAP is now offering Expert Chat and Schedule and Expert support for specific product components.

Get answers quickly and conveniently! Try our brand new support services:

Expert Chat

07.07.2022 00:19:06 CET - Info for SAP: Renan Ribeiro (S0023086477)

A productive system is completely down? No

An imminent go-live or upgrade is jeopardized? No Go-live/Upgrade date
The core business processes are seriously affected? Yes, monthly closing
Estimated financial loss within next 24 hours:
Number of users affected:
Is a workaround available? No
Description of business processes with business impact (english)

Follow new annexx

Stalled monthly closing process without a workaround with the possibility of fines and charges.

07.07.2022 00:19:13 CET - Info for SAP: Renan Ribeiro (S0023086477)

A productive system is completely down? No

An imminent go-live or upgrade is jeopardized? No Go-live/Upgrade date
The core business processes are seriously affected? Yes, monthly closing
Estimated financial loss within next 24 hours:
Number of users affected:
Is a workaround available? No
Description of business processes with business impact (english)

Follow new annexx

Stalled monthly closing process without a workaround with the possibility of fines and charges.

07.07.2022 01:50:10 CET - Info for Customer: SAP

Dear Customer,

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2022-07-07

This case is now being processed in Development Support of CO-PC-ACT. We used ML Helpdesk tools to
align the beginning inventory of the material to the ending inventory. Now single-level price determination
step finished successfully. Please verify and let us know if you have further questions.

Thanks and regards,

Min-chian (Alex) Liu

CO-PC-ACT Dev Support

Application Innovation Services – AIS

Customer Solution Support and Innovation

07.07.2022 01:53:21 CET - Info for Customer: SAP

Update: Please ignore the last reply (it was intended for another case). We're still checking the issue with
CON2 and will update you again ASAP.

07.07.2022 03:34:30 CET - Info for Customer: SAP

Dear Customer

As per guided in note ##32736 , please provide all information including attachments in English for Very High
case. if you prefer a support in your local language, I will lower the priority and ask an expert from your local
support center to take over this case for further processing.

In addition, please provide us with below information.

- System ID and client number

- Logon data in secure area
- Screen shot with detail steps / parameters of CON2 to replicate this issue in the system.

Best regards
George

07.07.2022 15:31:38 CET - Info for SAP: Renan Ribeiro (S0023086477)

Dear SAP

- System ID and client number -> SID ERP client 150, is open the connection

- Logon data in secure area -> yes

- Screen shot with detail steps / parameters of CON2 to replicate this issue in the system. --> follow annexx

Best regards

07.07.2022 15:31:40 CET - Business Impact: Renan Ribeiro (S0023086477)

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2022-07-07
A productive system is completely down? No

An imminent go-live or upgrade is jeopardized? No Go-live/Upgrade date

The core business processes are seriously affected? No

Estimated financial loss within next 24 hours:

Number of users affected:

Is a workaround available? No

Description of business processes with business impact (english)

A productive system is completely down? No

An imminent go-live or upgrade is jeopardized? No Go-live/Upgrade date

The core business processes are seriously affected? Yes, monthly closing with many cooperative areas stoped

Estimated financial loss within next 24 hours:

Number of users affected:

© 2022 SAP SE or an SAP affiliate company. All rights reserved 7 of 14

2022-07-07

Is a workaround available? No

Description of business processes with business impact (english)

07.07.2022 15:31:44 CET - Info for SAP: Renan Ribeiro (S0023086477)

Dear SAP

- System ID and client number -> SID ERP client 150, is open the connection

- Logon data in secure area -> yes

- Screen shot with detail steps / parameters of CON2 to replicate this issue in the system. --> follow annexx

Best regards

07.07.2022 15:31:46 CET - Business Impact: Renan Ribeiro (S0023086477)

A productive system is completely down? No

An imminent go-live or upgrade is jeopardized? No Go-live/Upgrade date

The core business processes are seriously affected? No

Estimated financial loss within next 24 hours:

Number of users affected:

Is a workaround available? No

Description of business processes with business impact (english)

A productive system is completely down? No

© 2022 SAP SE or an SAP affiliate company. All rights reserved 8 of 14

2022-07-07

An imminent go-live or upgrade is jeopardized? No Go-live/Upgrade date

The core business processes are seriously affected? Yes, monthly closing with many cooperative areas stoped

Estimated financial loss within next 24 hours:

Number of users affected:

Is a workaround available? No

Description of business processes with business impact (english)

07.07.2022 15:40:22 CET - Business Impact: SAP

A productive system is completely down? No

© 2022 SAP SE or an SAP affiliate company. All rights reserved 9 of 14

2022-07-07
An imminent go-live or upgrade is jeopardized? No Go-live/Upgrade date

The core business processes are seriously affected? No

Estimated financial loss within next 24 hours:

Number of users affected:

Is a workaround available? No

Description of business processes with business impact (english)

A productive system is completely down? No

An imminent go-live or upgrade is jeopardized? No Go-live/Upgrade date

The core business processes are seriously affected? Yes, monthly closing with many cooperative areas stoped

Estimated financial loss within next 24 hours:

Number of users affected:

© 2022 SAP SE or an SAP affiliate company. All rights reserved 10 of 14

2022-07-07

Is a workaround available? No

Description of business processes with business impact (english)

07.07.2022 16:11:37 CET - Info for Customer: SAP

Dear Customer,

Please implement the correction Notes below and retest your scenario:

2600613 - KSII: No revaluation if COGM is active

2370596 - Line items missing in controlling document
2600613 - KSII: No revaluation if COGM is active

In case the issue persists, then I will need a example where it is possible to reproduce the issue in
transaction CON2.
A screenshot showing all the selection criteria used for transaction CON2 would be helpful.

Regards,
Fernando
SAP Product Support

Contacts

Secondary
Role Name Time Zone Primary Phone E-Mail
Phone

rribeiro@bci-con
Reporter Renan Ribeiro UTC+00 +-
sulting.com

Attachments

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2022-07-07
File Name Description File Type File Size Created By Created On

005056AD02FC1EDC005056AD02FC1EDC
Renan Ribeiro 06.07.2022
BF9382D56D202130BF9382D56D202130ZIP 736.1 KB
(S0023086477) 22:13:09 CET
Download.zip Download.zip

Reavaliação Reavaliação
Renan Ribeiro 06.07.2022
incorreta incorreta DOCX 394.1 KB
(S0023086477) 22:13:09 CET
(1).docx (1).docx

Error Error Renan Ribeiro 06.07.2022

DOCX 392.0 KB
Orders.docx Orders.docx (S0023086477) 22:13:09 CET

MLCCS_KO88_TREAT
MLCCS_KO88_TREAT Renan Ribeiro 06.07.2022
DOCX 227.6 KB
MENT.docx MENT.docx (S0023086477) 22:13:09 CET

Old Orders - Old Orders - Renan Ribeiro 07.07.2022

DOCX 594.7 KB
Juny.2022.docx Juny.2022.docx (S0023086477) 00:15:03 CET

Ordem 1065166 Ordem 1065166 Renan Ribeiro 07.07.2022

DOCX 479.2 KB
exemple.docx exemple.docx (S0023086477) 15:30:02 CET

KBA/SAP Notes

KBA/SAP Note Number Note Text

1521506 [VIDEO] Settlement error MLCCS099 & others

Action Log

Changed On Changed At Changed By Action Old Value New Value

0020692295-
Wednesday SM2 ---TECH-
22:24:24 CET Status Not Sent to SAP Sent to SAP
06.07.2022 USER---
(S0018668

0020692295-
SM2 ---TECH-
22:24:24 CET Priority changed Medium Very High
USER---
(S0018668

0020692295-
0020751295
SM2 ---TECH-
22:24:24 CET Incident created 0000485438
USER---
2022
(S0018668

0020692295-
SM2 ---TECH-
22:24:24 CET Component CO-OM-ACT-F
USER---
(S0018668

22:47:56 CET SAP SAP Note 1521506

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2022-07-07
add./rem.

In Processing by
22:47:56 CET SAP Status Sent to SAP
SAP

Memo/Text Info for

23:04:42 CET SAP
changed Customer

Memo/Text Info for

23:14:51 CET SAP
changed Customer

23:14:51 CET SAP Component CO-OM-ACT-F CO-PC-ACT

Memo/Text Info for

23:43:16 CET SAP
changed Customer

Flavio Miozzi
Memo/Text
23:44:56 CET Batista Info for SAP
changed
(S0021538044)

Memo/Text Info for

23:52:58 CET SAP
changed Customer

In Processing by
23:52:58 CET SAP Status Customer Action
SAP

0020692295-
Thursday SM2 ---TECH- Memo/Text
00:19:13 CET Info for SAP
07.07.2022 USER--- changed
(S0018668

0020692295-
SM2 ---TECH-
00:19:13 CET Status Customer Action Sent to SAP
USER---
(S0018668

0020692295-
SM2 ---TECH- Memo/Text
00:19:15 CET Info for SAP
USER--- changed
(S0018668

Memo/Text Info for

01:50:16 CET SAP
changed Customer

SAP Note
01:50:16 CET SAP 1521506
add./rem.

01:50:16 CET SAP Status Sent to SAP Customer Action

Memo/Text Info for

01:53:28 CET SAP
changed Customer

In Processing by
01:53:28 CET SAP Status Customer Action
SAP

01:57:15 CET SAP Component CO-PC-ACT CO-OM-ACT-F

03:34:35 CET SAP Memo/Text Info for

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2022-07-07
changed Customer

In Processing by
03:34:35 CET SAP Status Customer Action
SAP

0020692295-
SM2 ---TECH- Memo/Text
15:31:46 CET Business Impact
USER--- changed
(S0018668

0020692295-
SM2 ---TECH- Memo/Text
15:31:46 CET Info for SAP
USER--- changed
(S0018668

0020692295-
SM2 ---TECH-
15:31:46 CET Status Customer Action Sent to SAP
USER---
(S0018668

0020692295-
SM2 ---TECH- Memo/Text
15:31:48 CET Business Impact
USER--- changed
(S0018668

0020692295-
SM2 ---TECH- Memo/Text
15:31:48 CET Info for SAP
USER--- changed
(S0018668

Memo/Text
16:35:47 CET SAP Business Impact
changed

Memo/Text Info for

16:35:47 CET SAP
changed Customer

16:35:47 CET SAP Status Sent to SAP Customer Action

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