RESUME Mob. No: 9922754876;9503530353 Mail: Muzzamil.kazi@yahoo.co.

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CAREER OBJECTIVE Aspiring to work in a professionally managed environment where I intend to prove myself through my skills and hardworking capabilities in the organization and work for achieving the goals of the organization and result in outstanding Customer Service.

WORK EXPERIENCE

1) Bajaj Allianz Life Insurance Company Ltd. (Head Office, Pune). Working from Jan 09 to till date. Department: Customer Focus Unit (Operations). Designation: Work profiles:

Sales Related:
Renewal Team \ HNI Cell:

Also handling a team of agents, which works on HNI data, Profile includes, Handling a revenue generation team, this works on the data of HNI clients for their premium dues. Calling up the clients for the reminder of premiums, arranging the pick up of cheques from the clients. Confirming the leads, forwarding the data to renewal executives all over India, following up with AM renewal or renewal managers of the concerned zone. Ensuring Renewal Data to HNI Customers is chased by HNI tele sales executives with conversion ratio of at least 85 % plus on HNI customer data base. To achieve targets as assigned by the reporting authorities.

Surrender and Partial Withdrawal 1

Convinced the customer for not doing surrender and PW.

Renewal Services Management of all grievances / complaint escalations related to renewals. Sending runner for collection of premium as per customer request. Provide best service from our side to the customer through resolving his queries.

Operations Related (Service Part): Handling the operations related process which includes the following, Policy servicing: Processing the entire requests related to address change, nomination change, frequency change, name corrections, fund switch, fund apportionment change, change in SA, policy term. Grievance: Handling the complaints related to wrong issuance, delay in issuance, misselling, delay in payouts etc.

Renewal Operation: Validation on issuance of new policy if previous policy is lapsed or unpaid. Calling up the client for issuance of new policy, if customer previous policy is lapsed or unpaid we will try to convert the NB into renewal. Issue or reject the policy with in 24 hours (TAT). We will convince the customer regarding renewal premium so he will get the benefit from his old policy. According to the customer confirmation we will reject or issue the new proposal, if customer said he want to continue the old policy then we will take the confirmation and transfer the NB amount in Lapsed or unpaid policy.

QUALIFICATIONS Academic details: T.Y.bcom completed from pune university XII :- Completed XII from Maharashtra board X :- Completed X from Maharashtra board 2

Diploma In Computer Engineering from MSBTE STRENGTHS A pleasing personality. Good presentation and managerial skills. Patient and very good listener. Experience in working independently and/or in a team environment. Hardworking, motivated, result oriented. Excellent Interpersonal skills. Excellent team worker with problem-solving capabilities. A quick learner, self-starter and can work under pressure.

PERSONAL DETAILS Name: D.O.B: Nationality: Sex: Martial Status: Languages: Hobbies: Permanent address telephone exchange Muzzamil C kazi 6 Aug 1987 Indian. Male. Unmarried. English, Hindi Football,Hindi,Marathi Kaveri Nagar,wakad police quarters,buld no-17/7,near wakad

Declaration I hereby inform that above mentioned information is true.

PLACE: DATE: Muzzamil kazi