A

PROJECT REPORT ON

“CUSTOMER SATISFACTION TOWORDS RELIANCE JIO”

Submitted in Partial Fulfillment Of the Requirment of The

MBA PROGRAMME ( 2021 – 22 )

Under The GuideLines Of

Miss. Arundhati Tiwari

SUBMITTED TO SUBMITTED BY

ARUNDHATI TIWARI ARVIND - CHADAR

BABULAL TARABAI INSTITUDE OF RESEARCH & TECHNOLOGY

 ACKNOWLEDGEMENT

I would like to take the opportunity to express my sincere gratitude to all

people who have helped me with sound advice and able guidance.

Above all, I express my eternal gratitude to the Arundhati Tiwari under

whose divine guidance; I have been able to complete this work
successfully.

I would like to express my sincere gratitude to Rev. Dr. Jayant Dubey (

HOD ) , Department Of MBA for providing various facilities.

I am thankful to Prof. Arundhati Tiwari,, for providing proper help and

encouragement in the preparation of this report.

I am thankful to Ms.Arundhati Mam, Class teacher for her cordial

support, valuable information and guidance, which helped me in
completing this task through various stages.

I express my sincere gratitude to Ms. Arundhati Tiwari , whose guidance

and support throughout the training period helped me to complete this
work successfully.

I would like to express my gratitude to all the faculties of the Department

for their interest and cooperation in this regard.

I extend my hearty gratitude to the librarian and other library staffs of my

college for their wholehearted cooperation.

I express my sincere thanks to my friends and family for their support

in completing this report successfully.
 DECLARATION

I ARVIND CHADAR, hereby declare that the project work entitled

“CUSTOMER SATISFACTION TOWORDS RELIANCE JIO” is a
record of independent and bonafide project work carried out by me
under the supervision and guidance of Ms.Arundhati Tiwari ,
Assistant Professor, Department of MBA , BTIRT COLLEGE
The information and data given in the report is authentic to the best of
my knowledge. The report has not been previously submitted for the
award of any Degree, Diploma, Associateship or other similar title of
any other university or institute.

Arvind Chadar

Date:

Place:
 CERTIFICATE

This is to certify that the project report entitled “CUSTOMER

SATISFACTION TOWORDS RELIANCE JIO” is a bonafide record of
project done by ARVIND CHADAR under my guidance and
supervision in partial fulfilment of the requirement for the award of
the degree of MASTER IN BUSINESS ADMINISTRATION and it
has not previously formed the basis for any Degree, Diploma and
Associateship or Fellowship.

Date:
Name of the student
Arvind Chadar

Approved By
DR.Jayant Dubey
Hod
BTIRT
SAGAR MP

Student Signature Head department Signature Teacher signature

 TABLE OF CONTENTS

CHAPTER CONTENTS PAGE

NO. NO:

LIST OF TABLES

LIST OF FIGURES

CHAPTER 1 INTRODUCTION 1–4

CHAPTER 2 REVIEW OF LITERATURE 5 – 11

CHAPTER 3 INDUSTRY AND COMPANY PROFILE 12 – 22

CHAPTER 4 DATA ANALYSIS AND 23 – 37

INTERPRETATION

CHAPTER 5 FINDINGS, SUGGESTIONS AND 38 – 39

CONCLUSION

BIBLIOGRAPHY

ANNEXURE

QUESTIONNAIRE