ESSOKA SECURITY

ESSOKA SECURITY PERSONNEL MONTHLY PERFORMANCE APPRAISAL BY CLIENTS

LOCATION……………………………………… NAME OF CLIENT/REPRESENTATIVE……………………………………………………

ZONE……………………… MONTH……………………… DATE OF APPRAISAL………………………… CONTACT……………………

1. Has your location been covered by the required contractual number of guards throughout the
month? YES/NO. If NO Please
specify…………………………………………………………………………………………………………………………………………….
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2. Are the guards always punctual as per the contractual time they are supposed to resume duty?
YES/NO. If NO, please specify:
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3. Are your guards well dressed and neat? YES/NO. If NO, please specify: ……………………………………..
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4. What is the level of implementation of Access Control Procedures? Poor/Average/Good/

Excellent…………………………………………………………………………………………………………………………………………

5. Do the guards conduct themselves professionally? YES/NO. If NO, please, specify………………………

6. Do Supervisors change or post guards at your location without your knowledge? YES/NO. If YES,
please specify:
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7. Do the guards respect hygiene and sanitation procedures such as keeping their guard shack clean
and keeping the toilet clean after usage? YES/NO. If NO, please specify:
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8. Do the guards abandon their duty post during their shift of work? YES/NO. If YES, please specify:
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9. Has there been any case of missing items where the guard is suspected to be either accomplice or
responsible? YES/NO. If YES, please site any particular case
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10. Are your guards adequately provided with PPES such as raincoats and rain boats? YES/NO. If NO,
please specify: …………………………………………………………………………………………………………………………….
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11. Are you satisfied with the manner in which supervision is done at your location? YES/NO. If NO,
please state why…………………………………………………………………………………………………………………………….
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12. Has any senior staff from our Office/Operations Center visited you to find out about the
performance of the guards assigned at your premises during the past two months? YES/NO. If
Yes, Please specify:
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13. Do you have any unresolved problem by ESSOKA Security that is disturbing to you? YES/NO. If
YES, please state the
problem…………………………………………………………………………………………………………………………………………
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14. What in your opinion can be done to improve on the quality of our services to you
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15. DO you have an ESSOKA Security Alarm installed at your premises?

YES/NO…………………………………………………………………………………………………………………………………………
16. Does the alarm function well to your satisfaction? YES/NO. If NO, Please
specify…………………………….
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17. Are you satisfied with our intervention when there is alarm activation at your premises? YES/NO.
If NO, please specify,……………………………………………………………………………………………………………………...
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18. Are you satisfied with our services in general? YES/NO. If NO, please specify:
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19. Do you have our immediate/emergency contact numbers if you have any problem? YES/NO………..

20. Rate our performance level. BELOW AVERAGE/AVERAGE/GOOD/EXCELLENT. Please specify:

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21. Do you need our other services ALARM/K9/QRT/CCTV/PPO? Please specify………………………………….

SIGNATURE OF CLIENT SIGNATURE OF TEAM LEADER