SUBJECT CODE AND TITLE – MGT502 BUSINESS

COMMUNICATION

ASSESSMENT 1A: ANNOTATED BIBLIOGRAPHY

TOPIC: BUSINESS COMMUNICATION AND

PRODUCTIVITY

Student Name: Yashoda Madura Indiketiye Hewage

Student ID: A00086824

Date: 2nd July 2022

1. Bates, A. W. (2005), “Technology, E-Learning and Distance Education”, London: Routledge,
https://www.sciencedirect.com/science/article/pii/S1877050920320585

The paper emphasizes on the introduction of a virtual smart learning environment, which is
named as “Blackboard”, based on the development of business communication. The study
was completed in two stages, which involved implementing on a set of students from the
University of Hradec Kralove, Czech Republic and circulating an online questionnaire
measuring their satisfaction with the course and a general opinion on the usage of online
classes.

This study was very supportive because it provides the personal likeliness with the selected
course with an opinion to constructive thought. Students also have shown a good approval
to the free accessibility to data and to the learning atmosphere; but students have shown a
dissatisfaction to the increased screen time and the limitation to the face-to-face
interactions. Therefore, the movement towards the growth of eLearning and the usage of
interactive online platforms for the learning process must be made more formal for more
productivity.

2. Beatriz, P. A. & Paloma, H. C. (2007). “Socio-emotional Skills and Business

Communication”, https://www.sciencedirect.com/science/article/pii/S1877042817301283

Beatriz, P. A. & Paloma, H. C. examines three prominent business companies that have risen
from the Spanish panorama and having an international footmark and leadership style. They
support the article by several reports and references which declare success with the support
of this article.

This article is relevant because it has a unique approach, where there is little data available
in which the reality is taken from both emotional and social skills. It is resolved that the
difference in each organization is a thinking of their leadership that is encouraged tactically
and intelligently in internal contact and that would have an influence on the achievement of
the working employers – more so as they are intercultural and thus on profitability, product
quality and operation.

3. C. Nickerson (2005), “English as a lingua franca in international business contexts”, English

for Specific Purposes V24 issue 4,
https://www.sciencedirect.com/science/article/abs/pii/S0889490605000062

C. Nickerson clarifies and analyze a minor attempt on the teaching methods of a four-week
business meeting module at a Singapore polytechnic to integrate the main impressions of
critical language knowledge (CLA). They collected papers relating to the usage of languages,
and appropriate methods of expressing the language for business men and women.

This article is very useful because the language of business English is typically viewed as a
mode of communication that fits with the distinguished conventional leadership thinking
and training. The complete absence of the study on CLA in industry communication is vital to
the basis of the initiation of this article. Though the situation for a cultural-contextual tactic
to business dialogue has been made lately, business English also still claims on learning
genres for potential circumstances and then employees to satisfy communication
requirement.
4. Derren Thompson, (July 14, 2011). “Workplace Basics: Business Communication and
Etiquette 101”, http://studentbranding.com/workplace-basics-business- communication-
and-etiquette-101/

Derren Thompson, in his 2011 article, “Workplace Basics: Business Communication and
Etiquette 101”, declares that proper communication in the workplace can really help to get
the work done more efficiently. He then supports this by affirms his opinion from what he
has observed in their working environment. His sole purpose was to educate more on the
working business class. His projected spectators were people in the work force, who are
trying to get adapted to a new work style. He was able to reach the intended spectators, by
online articles.

This article is relevant because it converses proper use of categories and languages within a
business. Affirming, “Most of our daily conversations are with people we know–friends and
family. So, it’s not uncommon for us to use slang or other casual phrases while talking to
each other.” (Thompson, 2011). In other words, the choice of language is a key to improve
the desired message.

5. Feng A., Byran M., Fleming M. (Eds.) (2009), “Becoming Interculturally Competent through
Education and Training”, Bristol, Buffalo, Torronto: Multilingual Matters.

This paper converses the new roles of communication in a progressively intercultural,

intercultural and global business environment. This was focused on the communication
correlation between a main company and its branches, to recognize the points responsible
for changes in company communication.

This article is important for any industry because the linguistic skill is seen as a necessary
condition in any business communication and the proper transmission of information with
further understanding of the culture in which the industry operate must be guaranteed to
improve opportunities for business profit within a global market. The unbelievable
technology developments make us to be more capable communicators; however, the newly
acquainted knowledge can also be dangerously vanished when it is transferred to the end
users.

6. Mazzei A, 2014, “A Multidisciplinary Approach for a New Understanding of Corporate

Communication”,
https://www.researchgate.net/publication/262575123_A_multidisciplinary_approach_for
_a_new_understanding_of_corporate_communication

According to Mazzei A., the paper clarifies the importance of understanding the concepts of
communication in companies. Mazzei compares the concepts of communication definitions
using different business-related communication discipline. A review was used as a
methodology by Mazzei to understand the concepts of different business disciplines.

Apart from his study, this has some significant limitations, the author has failed to pin point
the exact value to the results in the field of communication from various directions. As every
discipline provides detailed implications to communication. However, this author has
 compared business-based communication disciplines, in which the use of several discipline
approaches has added a positive outcome to this paper, which means that when there is
different business-related communication, the productivity gradually increases.

7. Natalie R. Manor, Natalie E. Hoffmann. (2012). “Article: Business Communication

Etiquette” http://www.nataliemanor.com/articles/businessetiquette.html

Natalie R. Manor and Natalie E. Hoffmann, in their 2012 article, “Article: Business
Communication Etiquette”, declare that appropriate business communication is needed for
the success of a workplace. They support this through various reports and references that
claim accomplishment with the aid of this article. Their genuine interest was to teach
business men and women on the very little things that can get a company to succeed. The
intended spectators are people going into the business field, that may need to adapt into a
new society.

This article is relevant because it converses the appropriate uses of language within
businesses. Manor and Hoffmann (2012) stated, “If we do not give feedback and
communicate, we will lose our influence and cut into creating successful results.” In other
words, we should be able to communicate competently with others, in order to create a
fluent and efficient business workplace.

8. Sue Fox, (2012). “Body Language and Business Etiquette”

https://www.dummies.com/article/business-careers-money/business/business-
communication/body-language-and-business-etiquette-199602/

Sue Fox, in her 2012 article, “Body Language and Business”, declares that the precise body
language can affect the result of important events in business. She the supports her article
by listing out the most common body positions and movements, and explaining the correct
method of doing them. Her sole purpose is to improve people in the business world. The
intended spectators are people who are seeking to improve their body language when
working in the business field.

This article is relevant because it studies the appropriate way to present someone when
confronting to others in the business work field. Affirming, “Body language can make or
break a deal. How you carry yourself when engaged in conversation is often as important as
what you say. Body language is nonverbal, but it communicates volumes about you
nonetheless.” (Fox, 2012). Proper presentation of you can definitely impact to the person
you are talking to, either negatively or positively.

9. Susan Adams, (October 05, 2012), “The New Rules of Business Etiquette”,
http://www.forbes.com/2010/10/05/office-workplace-etiquette-leadership-careers-
tips.html

Susan Adams, in her 2012 article, “The New Rules of Business Etiquette”, declares that
appropriate timing and use of proper communication is very vital. She supports her study by
giving refences to several the earlier studies of business etiquette. Her objective was to
inform new business members of the new workplace etiquette. This was able to be achieved
by relaying her knowledge on expertise to new business member.
 This article is relevant because it talks about the correct method to present anyone in a
business environment. Affirming, “Unplug your gadgets, respect your colleagues' cubicle
boundaries, and do not e-mail at midnight.” (Adams, 2012). She spreads vital info on
acknowledgment of other workers’ and their desires in the workplace.

10. T. Williams (2008), “How do organizations learn lessons from projects - and do they?”, IEEE
Transactions on Engineering Management, 55 2 (2008) 248–266 T

T. Williams paper discovers a considerable growth in knowledge management (KM) and

organizational learning. It focuses on the lessons learned as an influential technique to put
individuals, companies and technologies together to help industries to accomplish a living
from project communications. Data was obtained from the study by interviews and
questionnaires.

This article is relevant as they are investigating for decent learning mechanisms to spread
info and expertise through public and discipline, and to create a framework for encouraging
project-based learning. Though, industries have also not used their skill and lessons learned
in their future projects. Therefore, upcoming study should aim at recognizing the
interconnection among barriers, so that an accurate proposal can be made that could most
efficiently influence the reuse of lessons learnt and individual learning.