ASSESSMENT 2 BRIEF

Subject Code and Title PROJ6009 Business Process Management and Systems

Assessment Business Process Analytical Mapping

Individual/Group Individual

Length One-page mapping and 1,500-word report

Learning Outcomes The Subject Learning Outcomes demonstrated by successful

completion of the task below include:
a) Investigate the alignment between organisational strategic
goals and operational processes through process mapping.
b) Assess business processes and critically evaluate the gaps
between current and future performance.

Submission Due by 11:55 pm AEST/AEDT Sunday end of Module 4.2 (Week 8)

Weighting 35%

Total Marks 100 marks

Assessment Task
Review and analyse the case study provided and produce an AS-IS process map along with a 1,500-
word report. In doing so, you are required to demonstrate an analytical approach to document and
critically evaluate a business process, by mapping the process, identifying current pain points and
areas of opportunity.

Please refer to the Instructions for details on how to complete this task.

Context
Businesses are faced with increased competition due to various factors, including globalisation and
weakening local market economies. Due to the present uncertain economic conditions, companies
have to work hard not only to maintain and grow their market share but also to maximise profits and
minimise the risk of being overridden by their competitors.

To ensure that a business is operating at its full capacity, business leaders have to constantly re-
evaluate, improve and sometimes rework their processes. This is where process analysis comes into
play. It involves mapping out business processes, identifying pain points and areas for improvements
that need to be addressed in order to increase efficiency levels. Thus, process analysis plays a crucial
role in enhancing business capability.

Instructions
1. Case study
• Read the attached PROJ6009_Assessment 2_Case Study. This case study will form the
basis for your Business Process Mapping Analysis.
• Assume that you are the process analyst for this project outlined in the case study.

PROJ6009_Assessment_2_Brief_Business Process Analytical Mapping_Module Due 4.2 Page 1 of 7

 • Though all students receive the same case study, it is expected that you think about the
information provided from your own perspective, as an up-and-coming process analyst,
in order to formulate a unique AS-IS process map. This requires you to think critically
and to use your own criteria for analysis to identify process pain points and areas of
opportunity.

2. Review content of Module 3.2–Module 4.2.

3. Analyse the case study and develop a AS-IS process map.

4. Write a 1500-word report to present your analysis accompanied by a AS-IS process map.
• You are required to provide a minimum of six (6) references (academic literature and
industry publications). Please consider the case study as a seventh reference.
• The report should be written as if you are presenting it to the process owner who
oversees the process.
• You may use one of the Process Swim line flowchart templates provided in the Learning
Resources to develop your process map or you can develop your own format.

5. Structure of the report

The report must include the following headings and sections:

Title Page (Not included in the word count)

Include the subject code and name, assessment number and name, your name, your student
ID and your student email address.

Table of Contents (Not included in the word count)

List the report topics using decimal notation. It must include main headings and subheadings
with corresponding page numbers and use a format that makes the hierarchy of topics clear.

Introduction (Approximately 100 words)

Provide a brief description of the case study, its background and where it stands in the
current real-world scenario. Outline the topics that you will discuss in the report.

Business and process briefing (Approximately 400 words)

• Provide a brief explanation of the business and process overview.
• Evaluate process though the BPM pillars (people, process, technology) and
components. Support your briefing with research and relevant examples.

Process map AS-IS

• Develop and include process AS-IS map (swim line flowchart recommended. Not
included in the word count).
• Provide a brief description of the process (Approximately 150 words)

Stakeholder analysis (Approximately 350 words)

• Identify all process stakeholders and define roles and responsibilities.
• Analyse the process governance and make recommendations.

Critically analysis on gap between AS-IS process and future performance (Approximately
400 words)
• Identify the potential issues/pain points gap that the process is facing. Support your
analysis with research and relevant examples.

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 Conclusion (Approximately 100 words)
Restate the purpose of your report, the key issues you investigated, and the importance of
process analysis based on your research and analysis.

References (Not included in word count)

Appendices (if necessary. Not included in word count)

6. The font type should be ‘Times New Roman’ and the font size should be 12 for headings and
10 for other text.

7. You will be assessed based according to the attributes outlined in the Assessment Rubric at
the end of this brief.

Referencing
It is essential that you use appropriate APA style for citing and referencing research. Please see more
information on referencing in the Academic Skills webpage.

Submission Instructions
Submit this report via the Assessment 2 link in the main navigation menu in PROJ6009 Business
Process Management and Systems. The Learning Facilitator will provide feedback via the Grade
Centre in the LMS portal. Feedback can be viewed in My Grades.

Academic Integrity
All students are responsible for ensuring that all work submitted is their own and is appropriately
referenced and academically written according to the Academic Writing Guide. Students also need
to have read and be aware of Torrens University Australia Academic Integrity Policy and Procedure
and subsequent penalties for academic misconduct. These are viewable online.
Students also must keep a copy of all submitted material and any assessment drafts.

Special Consideration
To apply for special consideration for a modification to an assessment or exam due to unexpected or
extenuating circumstances, please consult the Assessment Policy for Higher Education Coursework
and ELICOS, and if applicable to your circumstance, submit a completed Application for Assessment
Special Consideration Form to your Learning Facilitator.

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Assessment Rubric

Fail
Pass Credit Distinction High Distinction
(Yet to achieve minimum
Assessment Attributes (Functional) (Proficient) (Advanced) (Exceptional)
standard)
50-64% 65-74% 75-84% 85-100%
0-49%
Business Process Demonstrates a partially Demonstrates a functional Demonstrates proficient Demonstrates advanced Demonstrates exceptional
Briefing developed understanding knowledge BPM by providing knowledge of BPM by knowledge of BPM by knowledge of BPM by
of BPM by providing a an average process briefing providing an above-average providing an advanced providing an outstanding
Knowledge and below-average process with little to no process briefing from the process briefing from the process briefing from the
understanding of briefing from the case innovativeness and creativity case study, with slight case study. Keeps in an case study. Innovatively
Business Process study. to address the importance of innovativeness and innovative and creative keeps in mind the
Briefing. processes within the creativity to address the mind the importance of importance of processes
Ability to provide a Poor BPM elements organisation in the case importance of processes processes within the within the organisation in
process briefing and identification in the case study. within the organisation. organisation. the context of local and
identify BPM elements study. international practise.
within an organisation. Applies knowledge of Applies knowledge of Applies knowledge of
technical skills to undertake a technical skills and critical critical thinking and Applies knowledge of
Percentage for this fair identification of BPM thinking to identify the BPM technical skills to critical thinking and
criterion = 20% elements in the case study. elements from the case successfully identify BPM technical skills efficiently to
study well, albeit not elements in the case study. clearly identify BPM
completely convincingly. element in the case study.

Process map AS-IS Limited analysis and Demonstrated basic analysis Well-developed analysis Thoroughly developed Highly sophisticated
application of subject and application of subject and application of subject analysis and application of analysis and application of
Analysis and application concepts to a process map concepts to a process map concepts to a process map subject concepts to a subject concepts to a
of process thinking to development. development. development. process map development. process map development.
create an AS-IS process
map. Process map Process map demonstrates a Process map demonstrates Process map demonstrates Process map demonstrates
demonstrates limited or basic understanding of a well-developed a thoroughly developed a highly sophisticated
Percentage for this no understanding of process documentation, understanding of process understanding of process development of process
criterion = 20% process documentation, designed as per documentation, designed documentation, accurately documentation, accurately
fails to design process requirements, using various as per requirements, using utilises specific shapes, utilises specific shapes,
map as per requirements, shapes, flows and symbols, various shapes, flows, flows, symbols and flows, symbols and
with no particular shapes, with some applicability to the symbols and terminologies, terminologies, with terminologies, with

PROJ6009_Assessment_2_Brief_Business Process Analytical Mapping_Module Due 4.2 Page 4 of 7

 Fail
(Yet to achieve minimum
Assessment Attributes
standard)
0-49%
symbols, flows, symbols;
and/or demonstrates
limited applicability to the
circumstances of the
assigned case study, by
not providing a critical
analysis with brief
interpretation.
Analysis of stakeholder Limited analysis and
and gap between AS-IS application of subject
process and future concepts to identify gap
performance between AS-IS and future
performance.
Analysis and application
of process thinking to Fails to analyse, establish
critically analyse or justify governance
stakeholders and gap processed for
between AS-IS process stakeholders to manage
and future business process changes.
performance.
Limited application /
Percentage for this recommendations based
criterion = 30% upon analysis.
PROJ6009_Assessment_2_Brief_Business Process Analytical Mapping_Module Due 4.2
Pass
(Functional)
50-64%
circumstances of the assigned
case study, providing limited
critical analysis with brief
interpretation.
Demonstrated basic analysis
and application of subject
concepts to identify gap
between AS-IS and future
performance.
Resembles a recall or
summary of governance
processes for stakeholders to
manage business process
changes.
Shows the ability to interpret
relevant information and
literature.
Credit
(Proficient)
65-74%
with well-established
applicability to the
circumstances of the
assigned case study,
exercising critical analysis
with a brief interpretation.
Well-developed analysis
and application of subject
concepts to identify gap
between AS-IS and future
performance.
Analyses governance
processes for stakeholders
to be accountable for
business process
management changes.
Identifies recommendations
that are linked to analysis/
synthesis.
Distinction
(Advanced)
75-84%
significant applicability to
the circumstances of the
assigned case study that
includes analysis, growing
judgement and adaptability.
Thoroughly developed
analysis and application of
subject concepts to
critically identify gap
between AS-IS and future
performance.
Analyses, establishes, and
justifies governance
processes for stakeholders
to be accountable for
business process
management changes.
Justified recommendations
linked to analysis/synthesis.
Page 5 of 7
High Distinction
(Exceptional)
85-100%
substantial applicability to
the circumstances of the
assigned case study that
includes intellectual
independence, good
judgement and
adaptability.
Highly sophisticated
analysis and application of
subject concepts to
critically identify gap
between AS-IS and future
performance.
Strong application of
stakeholder analysis;
critically analyses,
establishes, and justifies
governance processes for
stakeholders to be
accountable for business
process management
changes.
Recommendations are
clearly justified based on
the analysis/synthesis.
 Fail
Pass Credit Distinction High Distinction
(Yet to achieve minimum
Assessment Attributes (Functional) (Proficient) (Advanced) (Exceptional)
standard)
50-64% 65-74% 75-84% 85-100%
0-49%
Applies knowledge to new
situations/other cases.

Effective written Presents information. Communicates in a readable Communicates in a Communicates coherently Communicates eloquently.
communication manner that largely adheres coherent and readable and concisely in a manner Expresses meaning
throughout report Specialised language and to the given format. manner that adheres to the that adheres to the given coherently, concisely and
terminology are rarely or given format. format. creatively within the given
inaccurately employed. Generally employs specialised format.
Percentage for this language and terminology Accurately employs Accurately employs a wide
criterion = 20% Meaning is repeatedly with accuracy. specialised language and range of specialised Discerningly selects and
obscured by errors in the terminology. language and terminology. precisely employs a wide
communication of ideas, Meaning is sometimes range of specialised
including errors in difficult to follow. Meaning is easy to follow. Engages audience interest. language and terminology.
structure, sequence, Information, arguments and Information, arguments, Information, arguments and
spelling, grammar, evidence are structured and and evidence are structured evidence are structured and Engages and sustains
punctuation and/or the sequenced in a way that is and sequenced in a way sequenced in a way that is audience’s interest.
acknowledgment of not always clear and logical. that is clear and logical. clear and persuasive. Information, arguments
sources. Spelling, grammar and and evidence are insightful,
Some errors are evident in Occasional minor errors punctuation are free from persuasive and expertly
spelling, grammar and/or present in spelling, errors. presented.
punctuation. grammar and/or
punctuation. Spelling, grammar and
punctuation are free from
errors.

PROJ6009_Assessment_2_Brief_Business Process Analytical Mapping_Module Due 4.2 Page 6 of 7

 Fail
Pass Credit Distinction High Distinction
(Yet to achieve minimum
Assessment Attributes (Functional) (Proficient) (Advanced) (Exceptional)
standard)
50-64% 65-74% 75-84% 85-100%
0-49%
Correct citation of key Demonstrates Demonstrates use of credible Demonstrates use of Demonstrates use of good Demonstrates use of high-
resources and evidence inconsistent use of good and relevant resources to credible resources to quality, credible and quality, credible and
quality, credible and support and develop ideas, support and develop ideas. relevant resources to relevant resources to
Percentage for this relevant resources to but these are not always support and develop support and develop
criterion = 10% support and develop explicit or well developed. Referencing resembles APA, arguments and statements. arguments and position
ideas. with occasional errors. statements.
Referencing resembles APA, Show evidence of wide
Referencing is omitted or with frequent or repeated scope within the Show evidence of wide
does not resemble APA. errors. organisation for sourcing scope within and without
evidence. APA referencing the organisation for
is free from errors. sourcing evidence. APA
referencing is free from
errors.

PROJ6009_Assessment_2_Brief_Business Process Analytical Mapping_Module Due 4.2 Page 7 of 7